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www.pvrcinemas.com
1.6
Updated: Apr 7, 2026
Complaints 2487
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791
Unresolved
1696
So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 55

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S
Sugan14
from Chennai, Tamil Nadu
Mar 9, 2022
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Address: SPI CINEMAS BROOKFIELD MALL

I booked Ticket for ET Movie in PVR App @Spicinemas which is located in Brookfields coimbatore for the date 13March 2022 @4Pm show and the Selected seats are From O8 to O12 totally 5 tickets now my problem is Amount has been debited from my account, but tickets are not confirmed it's suddenly went blank and automatically came outside so iam requesting you send me the full refund amount as soon as possible.
PVR Cinemas customer support has been notified about the posted complaint.
Mar 14, 2022
Updated by Sugan14 Still money not yet received...
Customer care said that today by mrng 5 Am i will receive but still not yet received. Kindly check on it.. Dnt cheat peoples
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    A
    akhash
    from Bengaluru, Karnataka
    Mar 9, 2022
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    I booked two tickets for BTS PTD live streaming and after selecting tickets and choosing for UPI option i was prompted to UPI page (google pay) and after paying the money it got debited from my account yet there was no confirmation from side of PVR .Now even the amount is debited from my bank account but the tickets aren't booked.
    PVR Cinemas customer support has been notified about the posted complaint.
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      B
      BidishaMandal
      from Kolkata, West Bengal
      Mar 9, 2022
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      Address: Kolkata

      I booked 2 tickets for the BTS Permission to Dance concert live stream at PVR Mani Square, Kolkata on 12/03/2022. The money was debited from my account but the tickets were not booked. Attached is the screenshot of the same debit. My PVR account booking history shows blank and there is no way to track if the refund was processed.
      PVR Cinemas customer support has been notified about the posted complaint.
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        P
        Pc392
        Mar 9, 2022
        Resolved
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        Resolved

        I booked two tickets through PVR cinemas website for BTS Permission to Dance On Stage show in Kurla at 2 pm. I followed all the steps and paid the money. They deducted the money but when I went to my profile under the pvr website they are showing that I don't have any bookings. I have lost a total of around ₹1641.60 in this. I would either like a refund or a replacement for my two tickets that I booked.
        Mar 11, 2022
        Complaint marked as Resolved 
        PVR Cinemas customer support has been notified about the posted complaint.
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          S
          Sai Tejaswini
          from Mysore, Karnataka
          Mar 8, 2022
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          Hi PVR, i have booked a ticket for BTS permission to dance movie, during the process money was debited from my bank account but the ticket is not Booked. I have received email confirming that amount of 822 rps was debited from my account. Yet i couldn't book my ticket. I request you to take necessary action and requesting to initiate the money refund. Thank you!
          PVR Cinemas customer support has been notified about the posted complaint.
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            B
            btsgayo
            from VADODARA, Gujarat
            Mar 8, 2022
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            Address: PVR CINEMA, EVA MALL, VADODARA, GUJARAT, INDIA

            I booked 5 tickets for the BTS PERMISSION TO DANCE CONCERT ON STAGE and paid for the tickets but got a notification that the transaction failed and that the money was debited from my account.
            PVR Cinemas customer support has been notified about the posted complaint.
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              M
              Malvika R
              Mar 8, 2022
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              I booked 3 tickets for BTS Permission to dance on stage, 6pm show on 12.03.2022 at Bangalore Element mall. I have received no confirmation even of the tickets even though the transaction was complete and the amount was debited. Amount of Rs 1984. This was booked via the pvr website and the website does not even show my booking history, nor have I received any email or sms. Please resolve the issue by refunding the amount immediately.
              I tried contacting PVR customer support but there was no response.
              PVR Cinemas customer support has been notified about the posted complaint.
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                D
                dShEmAnTh007
                from Chennai, Tamil Nadu
                Mar 8, 2022
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                Address: Chennai, Tamil Nadu

                I just had booked a ticket in pvr app, I did not get the ticket details but my money had been debited from my bank account.
                PVR Cinemas customer support has been notified about the posted complaint.
                Mar 08, 2022
                Updated by dShEmAnTh007                 Please solve this issue as soon as possible
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                  P
                  Prerana Gogoi
                  Mar 8, 2022
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                  Address: Flat no. Mtnl staff quarters near mother divine public school, sir choturam marg, rohini west 110085new delhi

                  I was trying to book for a show on sat ..after no. of attempts i paid for my bookings ...however the payment was deducted from my account but bookings was done due to some error...
                  i want to know about the refund policy as soon as possible and want my money back
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    T
                    tanisha.ag
                    from Mangalore, Karnataka
                    Mar 8, 2022
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                    Address: Mangalore

                    I booked 3 tickets for BTS Permission to Dance Live Viewing on 8th March via Google pay- around ₹2500. The money was debited immediately but the tickets have not been booked. Please look into it, its a lot of money and I'm a student.
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      S
                      Sahil_Parab
                      Mar 8, 2022
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                      I booked a ticket for BTS:PTD on stage live theatre screening, 12th March, Saturday, 2pm, Kandivali.The amount was debited but I didn't receive any confirmation mail or any message.
                      I really hope I get another ticket to the same show as its a one time show and I really want to go for it.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        N
                        Noor Fatma1
                        from Kolkata, West Bengal
                        Mar 8, 2022
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                        I booked two tickets through PVR cinemas website for BTS Permission to Dance On Stage show in Diamond Plaza. I followed all the steps and paid the money. They deducted the money but when I went to my profile under the pvr website they are showing that I don't have any bookings. I have lost a total of around ₹1840 in this. I would either like a refund or a replacement for my two tickets that I booked.
                        PVR Cinemas customer support has been notified about the posted complaint.
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                          B
                          Bote199
                          Mar 8, 2022
                          Resolved
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                          Resolved

                          Address: Nashik

                          I had booked 4 tickets worth ₹2000 via PVR app for a show on 12/3/22 at Cinemax nashik city centre. The money was debited from my account but I didn't get any confirmation email or notification and the app showed that the transcript had failed. Please help me resolve this matter as soon as possible.
                          Mar 9, 2022
                          Complaint marked as Resolved 
                          Got full refund of my money within 24 hours. Make sure you mail them with your transaction proof.
                          PVR Cinemas customer support has been notified about the posted complaint.
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                            J
                            jahnavi anil
                            Mar 8, 2022
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                            I tried booking tickets, and money about 915 rupees got debited from my account, but transaction failed, can you please ensure refund of the money
                            PVR Cinemas customer support has been notified about the posted complaint.
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                              S
                              Shanuora
                              Mar 8, 2022
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                              I booked tickets of a show through PVR cenimas it charged me the money but it didn't booked my tickets so i am asking the company to refund me my money
                              PVR Cinemas customer support has been notified about the posted complaint.
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                                C
                                Chahat Kumar 22
                                Mar 8, 2022
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                                Ticket not received

                                I had booked two tickets for BTS permission to dance on stage and the money was deducted but no ticket was generated. UPI Reference no.[protected]...
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                                H
                                Harsh Sankhla
                                Mar 8, 2022
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                                I have booked two ticketsusing pvr app for the batman for 10th march for rs, 351/-, payment was done but
                                The ticket was not booked.
                                I checked the pvr app there were no tickets in booked section
                                PVR Cinemas customer support has been notified about the posted complaint.
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                                  M
                                  Malvika R
                                  Mar 8, 2022
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                                  I booked tickets for Permission to dance on stage at the Element mall PVR Cinema for the 6pm show on the 12th of march 2022. I received a debit of Rs 1984 on my credit card but no confirmation from PVR. Not able to reach their customer service either. I want a refund for the amount paid.
                                  PVR Cinemas customer support has been notified about the posted complaint.
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                                    M
                                    Manmeet Dhawan
                                    Mar 8, 2022
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                                    I worked in P.V.R Cinemas as an Entertainment service Provider in Pvr Pavilion, Ludhiana from August 2016 to 2018.But unfortunately, i am not able to receive my Experience Certificate.kindly provide my experience letter.
                                    Yours faithfully,
                                    Manmeet Singh
                                    Employee ID=137478
                                    PVR Cinemas customer support has been notified about the posted complaint.
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                                      V
                                      Vayuputra hanuman
                                      Mar 7, 2022
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                                      Address: Ahmedabad

                                      Movie timing was 9.30pm and till now it means 10:00 pm also movie not started.
                                      Details:
                                      Movie name: Zhund,
                                      Theater: Acropolis, Ahmedabad.

                                      I do have proofs.
                                      PVR Cinemas customer support has been notified about the posted complaint.
                                      Mar 07, 2022
                                      Updated by Vayuputra hanuman                                       Around half an hour you have wasted my time. The same happened in banglore and you guys know what happened then.

                                      Please reply to my mail.
                                      Mar 07, 2022
                                      Updated by Vayuputra hanuman                                       [protected]@gmail.com
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                                        Recent comments

                                        Whenever there is live viewing or recorded concert for BTS concert ..PVR Kota branch doesn't includes it in their schedule in though it is happening in all over India ( other branches of PVR ) we have...
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