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PVR Cinemas Complaints & Reviews

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Last updated Feb 26, 2024
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PVR Cinemas reviews & complaints page 61

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M
Manik Mahato
Nov 6, 2021
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Transaction failed

Address:Bokaro Pvr

Today 2 ticket booking time transaction failed and balance deducated rs499.52...
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A
Ankit2021
from Lucknow, Uttar Pradesh
Nov 6, 2021
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Lost Leather gloves

Address:D-3 Sector H, Govila Dental Consultation, Near Mahalaxmi Sweets, Near Purania Chauraha, Aliganj

Hello
Today 5th November I went to see
Dune movie at 10:20pm Show
Screen 1, Seat 7, 8, 9
PVR cinemas Pallazio Mall Lucknow

I left my left hand leather gloves on the seat while watching the movie.
Please help me find them
Contact- [protected]...
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L
Lawaz Islam
Nov 5, 2021
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Lost my Left AirPod

Address:164/1 Maniktala Main Road, Eastern Metropolitan Bypass, Kolkata, West Bengal

I was watching the eternals show today from 3:30 pm, 5th November 2021. I had my left EarPods on my ear then suddenly i see that it is missing. If you could try to find it, it would be very helpful. I will be much thankful and blessed
Thank you again....
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K
Krishnakathare
from Dharwad, Karnataka
Nov 5, 2021
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Movie related issue

Hello I m krishna from Hubli in Hubli pvr cinemas eternals movie is released only in English in hindi it is not released
Why? In hindi movie is released everywhere only in Hubli pvr cinemas it is not released please I request you to release the movie in hindi or please reply back...
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D
Dhawal Sawant
Nov 5, 2021
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Poor management of time

Address:Raipur city center

Movie show 10:20 doors not open till 10:22 public having no social distance outside screen 2 ...very poor... During such pandemic times.....
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H
Hie47
Nov 5, 2021
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PVR movie ticket cancellation

I can't find a feature to cancel my pvr ticket.

I booked a ticket on 3rd Nov 2021 through PVR cinemas Android app but I don't find a way to cancel my ticket in pvr app or pvr website as per google suggestions....
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S
Sasanka Kosuru
Nov 4, 2021
Nov 28, 2021
This thread was updated on Nov 28, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Online booking transaction failed but money got deducted.

I made an online booking via the PVR Cinemas app on November 3rd, 2020, and the payment was withdrawn from my account for Rs. 477.72/-, but the app did not finish the transaction - it stated that the transaction failed after taking the payment. The booking is also not visible in my account on their website.

I tried calling their customer care number ([protected]) for a refund, but received no response....
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S
suresh.kumar18981
Nov 3, 2021
Nov 4, 2021
This thread was updated on Nov 4, 2021
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Transaction failed but payment not returned

Hi PVR team,

Kindly check and reverse the payment for 3times tried to book last stage transaction failed message from your site but cash paid not yet returned.

Movie : Annaatthe
Theatre : Ampa mall, Nelson manickam road, Chennai,
Date of booking : 2nd Nov
Movie date : 6th November

Tried 2 times failed in credit card
Tried 1 time failed in net banking

Finally...
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G
GuruR
from Chennai, Tamil Nadu
Nov 3, 2021
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Amount credited but no tickets

Address:Chennai

Dear pvr,

This complaint is from your one of your privilege customer, yesterday Nov 02 I tried to book annathe movie tickets using pvr app in pvr grand gallada pallavaram for Sunday Nov 07 11 35 pm show after selecting seats it went through payment page after successful payment your app shows like tickets booking are cancelled and you taken my amount and I raised complaint about this you didn't responded to that also.
br...
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S
Sunilkumarkool
from Chennai, Tamil Nadu
Nov 3, 2021
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Customer care services

Why PVR is not providing proper customer care number or Email address to contact in Chennai...
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G
GuruR
from Chennai, Tamil Nadu
Nov 3, 2021
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Did not receive ticket and my money

Address:Chennai

I tried to book annathe movie tickets in pvr app but after the transaction pvr get my money and didn't gave me a tickets and I waited for my money till now I didn't receive my money also. I am privilege customer but you doing like this to your customer this kind of problems damaging your reputation all I saw many complaints regarding this, I attached the transaction success image also verify and process refund asap....
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K
kishore.srinishankar
from CHENNAI, Tamil Nadu
Nov 2, 2021
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Issue in online ticket payment

Address:NO.71, KAMARAJ NAGAR 7TH ST,

Kindly note, My Name is Kishore Kumar R located at Chennai. I have tried to book ANNAATHE Movie ticket today[protected] @ 6.17PM for movie schedule on 05th Nov 10PM @ S2 - Perambur, but due to technical error in PVR Portal ticket was not booked but the payment got debited at my account for Rs.1, 733.92. This is not yet credited to my account as of now....
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G
GuruR
from Chennai, Tamil Nadu
Nov 2, 2021
Nov 3, 2021
This thread was updated on Nov 3, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not giving tickets or refunds after successful transaction

Address:Chennai

I tried to book annathe movie tickets for Sunday Nov 7 at pvr cinemas grand gallada pallavaram and after the money sent successfully from upi the tickets got cancelled I tried for 2 time and 2 times also the tickets got cancelled after successful transaction. Now i got refund for first transaction and I waited 1 hour I did not get refund or ticket booking confirmation for 2nd transaction.

Attached the statement of transaction...
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V
Vicky681
Nov 2, 2021
Nov 2, 2021
This thread was updated on Nov 2, 2021
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Ticketes

Hi Team, I have booked tickets for Annathaa via PVR website. Amount got debited successfully but in PVR website got Error message. i have checked in Booking history no information is there. Please help on this...
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S
Sivarama Krishnan A
Nov 2, 2021
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Payment deducted but Tickets not booked.

Address:Chennai

Tried booking Annatthe tickets in S2 Perambur Chennai today. The amount was debited but the tickets are not booked. Please initiate the refund as soon as possible. Thank you.

Sivarama Krishnan A
[protected]
[protected]@gmail.com
Amount Debited: Rs 383.48
Reference NO : IGAMIQSCN1...
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T
Tamilselvan280197
from Chennai, Tamil Nadu
Nov 2, 2021
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Amount deducted wrongly

Mount has been deducted from my account but ticket not generated. I booked ticket for ANNATHE movie in Palazzo cinemas but in the payment page after giving the OTP I received "something went wrong" message and my page went down but amount has been deducted from my account.

Please help me to get the refund for the amount.

Date of the incident: 02/11/2021
Number: [[protected]]...
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T
Tamilselvan280197
from Chennai, Tamil Nadu
Nov 2, 2021
Nov 3, 2021
This thread was updated on Nov 3, 2021
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount credited wrongly

Amount has been credited from my account but ticket not generated. I booked ticket for ANNATHE movie in Palazzo cinemas but in the payment page after giving the OTP I received "something went wrong" message and my page went down but amount has been credited from my account.

Please help me to get the refund for the amount.

Date of the incident: 02/11/2021
Number: [protected]...
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B
Bijit Singh
Nov 1, 2021
Nov 19, 2021
This thread was updated on Nov 19, 2021
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Multiple downtime during your 10AM show

Address:PVR, Phoenix mall, Kurla(e), Mumbai

Booking no WPL6PS9, Your show at Phoenix Kurla @10am yesterday ( Shang –Chi) had a multiple downtime due to technical issues. You guys ruined my Sunday with bad experience. My kid was so excited to watch the movie but due to multiple downtime, he lost his interest too.. I have never experience sometime like this before from a brand like PVR. Extremely dissatisfactory experience...
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This is Ashok
Went to PVR Kurla Mumbai for watching kannada movie KOTOGOBBA3 at 04:15 show.

My money of Rs 780/-(for 3 tickets) which got deducted during the UPI payment on last Sunday for 04:15 show and was not displaying on your system.As per your team advice tickets was purchased again by paying through debit card of Rs 780 as your team Mr.Avinash Mr.Ripanshu said it (UPI amount)will get revert back and asked to...
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M
MMA COMPUTER
Oct 29, 2021
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Refund amount issue regarding

Address:[email protected]

I booked ticket through online on 19.10.2021. but the transaction is declined by server side. I made a complaint.. as a conclusion they said the amount will be refunded within 10 days.. kindly update me...
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