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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com
1.6
Updated: Dec 4, 2024
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So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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PVR Cinemas reviews & complaints page 82

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R
ravitejachess
from Ahmedabad, Gujarat
Dec 14, 2018
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not previewing the show

Address: Ahmedabad, Gujarat, 382424
Website: PVR

I had booked 2 tickes for aquaman 4dx on 13/12/18 for 11pm show in pvr acropolis mall, ahmedabad... The tickets costed 1133/- inclusive of all charges (Booked through pvr app). The manager kept on saying to wait for 10 mins quoting there is some technical problem.. And they made us to wait till 12:15 am i. E, 1 hr 15 mins... And finally told that the show is cancelled and collect the money from the counter.. And they gave me 1000 rs in cashbr...
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Manhas Narinder Singh
from Adampur, Punjab
Dec 10, 2018
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delay in movie start due to unnecessary commercials for more than 40 min

Address: Mohali, Punjab, 140301

Movie time was 11 pm but movie start at 11:30 pm and this is every time that pvr is displaying unnecessary commercials for more than 30 min
This is totally disappointing and not expecting from world class chain of cinema
This is every time that movie never start on given time
This is not expected from pvr i always come with my family and there are kids to and every time more than 30 min commercials are so harassment...
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Jiten P
from Pune, Maharashtra
Dec 9, 2018
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ticket is not getting cancelled even after multiple emails and calls

Address: 411015
Website: PVRCineams.com

Hi,

I have booked ticket by mistake on 8th dec on pvr cinemas app and while i was trying to cancel this ticket online it is continuously showing me "please try again later" since last 24 hours and even after sending screenshot of errors & multiple calls to customer care my ticket is not getting cancelled and there is no resolution provided.

I am going to escalate it to consumer court on this on not providing...
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Nikhilbhathi
from Hoshiarpur, Punjab
Dec 8, 2018
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forcefully giving combo packs with ticket

Address: Jalandhar, Punjab, 144001

Today, i visited pvr in mbd neopolis, jalandhar and asked for 6 tickets of 10:20am show.
The staff asked me to give extra money apart from 170rs/ticket for the combo food pack. I told them that i don’t want to buy the combo just give me the tickets and but they told me that it is compulsory to buy tickets in am shows, i called the manager and asked him for the customer rules book about the same but he said clear no and told me if...
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Viswjeet Singh
from Noida, Uttar Pradesh
Dec 8, 2018
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extra payment for tickets

Address: New Delhi, Delhi, 110080

Dear pvr team,
I am very disappointed with your service in anupum pvr saket,
While taking tickets your cashier ask me for 560 of 2 tickets and she gave me bill of rupees 500 with 2 crunchy and that crunchy i didn't demand at that time i was busy so i couldn't check my tickets bill. After completing show i went in front of your manager but he told you should have checked your bill while going.
So now please tell me is...
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Ishan1989
from Sonipat, Haryana
Dec 8, 2018
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late timing

Address: Chandigarh, Punjab, 160020

I bought tickets for movie timing 12.45 but movie start after 25 minutes. 1. 10 what a stupid service... We are here to watch movie not to watch adds... Ok so submit my complaint take a good action as soon as possible... I m not intrusted to watch add even all the peoples also talk about stupid service of pvr advertisements service so take a good action... Thanks i[censored] take a good action...
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aakash1093
from Ludhiana, Punjab
Dec 8, 2018
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regarding deduction of my money

Dear concerned,

I have booked a ticket from your vr punjab mall, mohali office, however my ticket was not booked and money was deducted from my account as i have made the payment from my card. When i demand for my money back, they just given me a slip and said that you'll receive your money soon. It's been 6 days today and i still haven't got my money back. When i called your duty manager (Mr. Divakar kumar) for this concern,...
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Mukesg
from Dhariwal, Punjab
Dec 7, 2018
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poor seats and sharp pointed nail in hand rest

Address: Chandigarh, Punjab, 160036

Please be informed that there are sharp pointed nails in the arm rest of your seats. I got pinched by these nails and now this can be risk of septic. These is unprofessional behavior of your company. Also the seats are not properly cleaned. These are unhygienic and dangerous seats. I want you to take strict action. I am also forwading the same to consumer court. I am watching creed 2 at pvr in elante mall chandigarh. Audi 4 j7 j8.
br...
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Asma qureshi
from Ratlam, Madhya Pradesh
Dec 6, 2018
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timing

Address: Indore, Madhya Pradesh

Dear Sir,
I came to PVR indore for night show of movie 2.0. Movie time is 10:30 but show start at 11:00 they told that break will be of 10 min. But interval is more than 20 min.
At night they should not waste our time.
I am very much disappointed with the hospitality, i have not expect that poor service from PVR as i used to visit cinema regularly . My all weekends are in pvr only .. .....
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Rajesh Vasireddy
from Hyderabad, Telangana
Dec 5, 2018
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to much cost of popcorn and snacks

Address: Hyderabad, Telangana

Hi
We purchased movie tickets for 2.0 3d at panjagutta pvr cinemas. Total 6 tickets cost around rs. 1050.
I purchased snacks at interval session
2 90 gram. Popcorn
2 x 250. :. 500
2 piece sonia box
2 x 100. :. 200
2 pepsi small
2 x 50. :. 100

Total they charged 880 with taxes

Actually there is no control on prices at pvr cinemas

The actually...
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narendra_5
from Mumbai, Maharashtra
Dec 2, 2018
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negligence, irresponsible, arrogant

Address: 400708

I bought two tickets for 2.0 telugu 3d movie from pvr cinema official website.
On dec 01 2018, the screening should be on 1:45 pm.
After entering the hall we found that they are screening 2d movie and all people contacted pvr staff and first they accepted their mistake and asked all o[censored]s to be patient for 10 min to fix the issue.
But, after 30 min they come up with some lie that we booked tickets on bookmyshow app where...
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S
shubhambhibhi
from Satrikh, Uttar Pradesh
Nov 30, 2018
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ticket related

Dear sir
I go to pvr cinema for 2.0 on 30. Nov.2019 at 11:00 am.
But pvr staff sell my sheet to other persion and staff missbeahve to me please do necessruary action not they not allow for see movie and he also abusing me and say that you can do what you want.
Mob no [protected]
Please refund my amount as soon as possible in paytm acc no and do not leave your staff...
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A
ajetivar arammuk
from Akola, Maharashtra
Nov 30, 2018
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worst service

Hi
Yesterday i watched robo 2. O movie in telugu at 2:30pm show. I purchase ticket for 3d, we noticed that it's playing in 2d we informed to management then they played in 3d, full first half played in 2d and second half played 3d, i can miss the 3d experience on first half, who can responsibility to me.

Collecting money for 3d movie playing in 2d its not good.

Thanks....
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S
satya0988
from Delhi, Delhi
Nov 28, 2018
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regarding the changing the date of booked ticket

Address: 110001

I have booked one ticket for "2.0". I wanted that ticket for sunday (02/12/2018) but by mistake it got booked for thursday (29/11/2018). So it would be better if you could provide ticket rescheduling facility. I just wanted rescheduling. I dont want refund. It will not be a loss also for you.
Booking detail is as under.
Pvr rivoli delhi (1-audi 1), 2 seat (S): classic - m6, m7. Total amount-rs 924.32, booking id: wg26skf. br...
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A S Mehta
from Jamnagar, Gujarat
Nov 26, 2018
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compulsory food voucher sold

Address: Ahmedabad, Gujarat, 380001
Website: tweeter, times of india

Dear sir,
At pvr cinema, motera, ahmedabad, at 25/11/18, at 9.30 pm i went for purchase movie ticket for show time 10.00, then your person who is available on ticket window told me that ticket price for movie is rs.230 and rs.170, when i told him that that tickets available online in just rs 118 and 180 then he told that with this movie ticket we provide you pvr canteen voucher. There is compulsory food voucher sold by your authority,...
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Swapnali Darole
from Pune, Maharashtra
Nov 24, 2018
Jun 24, 2022
This thread was updated on Jun 24, 2022
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harassment by the staff as well the in charge mr. sachin chaudhari at college road pvr cinemas nashik

Address: Nashik, Maharashtra, 422003

Dear team,
I am swapnali darole n would like to bring in your notice the pathetic service received by nasik pvr cinemas in college road. Dated on 23 november i hv book the online ticket for marathi movie for 5:15 pm show, when i was holding the mticket with me purposely they sent me down to collect the manual tickets when i raised the issue with incharge mr. Chaudhari inspite solving the issue he ask me be in my limit n make proper...
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Mukesh chhimpa
from Allahabad, Uttar Pradesh
Nov 18, 2018
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unnecessarily mandatory 200 cashback per ticket

Address: Lucknow, Uttar Pradesh

On booking movie tickets from pvr cinema, they are charging 200 rs more per person which they are returning as cashback voucher of 200 rs per person. Now the voucher is valid only for 1 day and can be redeemed only at candybar inside cinema which are selling products at exuberant prices. This is looting of customers. They are mandatorily forcing customers to purchase things at very high price....
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Prashant7779
from Ludhiana, Punjab
Nov 15, 2018
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extra charge oc condy's worth rs 30 without asking consumer

Address: Ludhiana, Punjab, 141001

Dear sir,
I am living in ludhiana
And there is a mall named silver arc.
They are charging rs30 extra from every consumer without taking permission from them. Which i think that it is unfair for every people. I have taken 3-4 times tickets and i got those candy’s and i was very happy as i thought those were free. I got to know reality that ther were doing cheating with customers.
As i am an aware citizen so i...
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Ramesh Mandava
from Hyderabad, Telangana
Nov 13, 2018
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commodity charges in pvr cinemas

Address: Hyderabad, Telangana, 500073
Website: www.pvrcinemas.com

I have had been to a newly released hindi movie on sunday the 11th of november 2018 and bought one pop corn bucket, 3 chocolate milk and 2 large glasses of soda and the total is 1385 including gst.
They charged 166 * 3 = 499.98 and cgst 12.51 and sgst 12.51 and the total amount for chocolate milk is rs.525.00
And mega pop corn for rs 360.00
And large pepsi 810 ml is rs 500 including tax.
Can you look into this...
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ramdheeraj
from Bengaluru, Karnataka
Nov 11, 2018
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exorbitant beverage prices in pvr cinemas

Address: 560077
Website: pvrcinemas.com

Yesterday we went to pvr cinemas at regalia elements mall bangalore and ordered a pepsi. They charged rs 210 for 540 ml which was completely insane compared to the beverage cost you get outside for the same quantity at rs 30-35. They don't have beverage bottles also made available in the theaters and no regulation on food items in most of the theaters/malls in bangalore. I request the authorities to look into this and take stringent measures...
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