PVR Cinemas Complaints & Reviews

I made a booking of thackrey from my pvr app today for 6:20 pm show at pvr ecx chanakyapuri at 13:20 pm and the payment was deducted of rs.835.12 but my transaction got timed out and no tickets were issued. I was wsiting for the transaction to get completed and tickets to be issued. The screen said tinedbout, took me to the home screen and the amount for 2 tickets got deducted. And i had to book again from the same card again for the same movie for the same show time

I had booked 6 tickets for uri for the 4pm show, 1/22/2019; i had given a hardcopy when i had booked but since we were 6 i had to send the tickets via softcopy as wel; when we reached movie on the day it was said that the movie was not been shown since morning due to the death of shri shivakumara swamiji, i respect and abide by that; but due to the cancellation i had to send back my freinds back and one had taken the ticket; but still i had the soft copy and the tracsactions sms and deduction copy from my account; inspite of all these it was told i will not be refunded because i didnt had the hardcopy and the way that they manager spoke is not the way it was supposed to be done; being a reputed cinemas behaving like these to the customers..

Hoping i get a sooner resolution asap

I have noticed that in every movie theater, outside food is not allowed and those wishing to eat must buy the edibles from the theater food courts. These food courts sell highly overpriced items. A simple packet of popcorn sold for 30 rupees is poured into a paper bucket and sold at 10 times the price. This is pure exploitation of customers. Either the prices should decrease or movie-goers should be allowed to get their own food from outside. The theaters clearly have no issue with food consumption inside the theater, but are only interested in exploiting the customers and making profits. This is a serious issue and must be solved.

We were watching glass at ansal plaza, pari chowk, greater noida and movie just stopped by itself and started at a point too far from the point supposed to start from even when we asked for the reason. Yet nothing was done by the authority for it. Earlier we were given with the wrong tickets of the show due to which we missed half of the show and later this incident turned out.
Movie timing:-7:55
Date:21/01/2019
Please help us in a reasonable way.
Phone number:[protected]

I can see many people who have raised complaints against pop corn, water bottle, tea, coffee etc, but no action taken so far. Yesterday, i went to pvr cinemas grand galada in meenambakkam and asked for two medium pop corn and 1 pepsi and i was shocked when the counter boy said 690 rs. A family can have decent dinner with that amount. I finally cut off the pepsi, and got 2 regular pop corn and paid 450 which is still un fair. Pvr is taking advantage of people who want to have nice movie experience. They are robbing people.

Action should be taken against pvr management

I booked 2 tickets for glass in pvr velachery theater in chennai. I am being asked to submit my offfical laptop in baggage counter and i don't understand this requirement. By contract i'm prohibited from submitting laptops to other people. Due to this i was not able to watch the movie. No theater has asked me to do this before. Additionally, while booking tickets through your app there is no mention of this whatsoever.

Upon contacting the customer care, i was informed that there will be no refunds and it says policy. If at all, they would refund it by trying to sell the tickets 20 mins after the movie has begun.

My order number is vela[protected].

Today we are going to pvr flamez to watch movie cheat india. We reached there on 3:30 show was on 3:30. We rushed to the ticket window with helmet in our hand. First they don’t told us that helmets are not allowed after we bought tickets at the checking counter they don’t allow us to enter and time was already 3:40. We humbly request them to allow us cause we don’t have time to go back and put helmet back in parking because its already 20 mins passed to start the movie. There’s a person named harman who misbehaved with us there and we don’t allowed to watch movie after buying the tickets. They send us back and don’t allow us to enter the theaters. What was our fault is that we have helmet with us. Is it a crime to carry helmet to the theaters. Now i only want compensation for our money and the harassment we have to face there. I have attached tickets what we bought there with both visitor and gate foil.

I couldn't book the show but money was taken from my account. I enquired with the bank and got reply that money had been taken by pvr cinemas dtd 27/12/2018. The particulars of my booking is sbipg[protected] pvr cinemas citrus27/12/[protected]. Kindly return the sum amount to my account. My phone no.[protected] /[protected]... By georgina k j ekm. The show was booked on 27/12/2018 9:30 show at oberon mall kochi. Kindly remburse the amount to my account at the earliest.

I went pvr bilaspur to see movie tapm today morning with my friends after the payment due to some issue my ticket was provided to me very late and in hand written. Format and at the baggage counter their is no one to collect the bag and after that i face some problems during the entrance due to hand written ticket due which i became late for my show and the baggage problem i faced again after the show while collecting my bag. I have one more issue after that movie i wanted to see uri movie but they are saying that only tickets with combo are available. Tickets without combo are not available. This is so disgusting i missed my show due to this reason. Take proper actions towards it otherwise i will take further actions.

To ma'am/sir

I have been a victim o[censored]nprofessional treatment from pvr cinemas staff recently. On 12th january, 2019 i went to pvr phoenix lucknow to watch uri: a surgical strike movie 5:00 p. M. Show. The female staff member (Muskan) selling the movie tickets was highly unprofessional, rude, used cheap tactics and forced to buy chocolates worth rs75 per ticket.

She refused to give us the tickets unless we purchased the food items.
Due to this reason it was already 5:30 p. M. And we had to opt for the 6:30 p. M. Show and even then she fought with us and continued to force us to buy food items.
Being a staff member of such a reputed cinema theater, she was so rude and continued to argue with customers.
This behaviour has been seen earlier as well but not to this extent, so i ignored it untill now. To inform them about the same a feedback was also given on the pvr app on the same day but no action was taken.
I'm highly disappointed by the atrocious behaviour i received.

Pfa an image of the tickets purchased.

On january 11th, i had tried booking a movie ticket on pvr website via phonepe upi transfer for rs. 304.56. The payment was successful as per phonepe, however your site threw an error and the ticket wasn't booked. On contacting phonepe, they are telling me that you haven't even initiated a refund from your end for the same. This is a really pathetic booking experience served from you. Please look into this asap and reimburse the amount.

Transaction id: ptm20190111032547755909201901110906
Date: january 11, 2019
Phone number registered: [protected]
Name of customer: sonu s
E-mail id: [protected]@scmhrd. Edu

Location:pvr motera, 4d square mall, ahmedabad.

Date of booking: 08/01/19

Movie: kgf

Show timing: 10:50pm

Amount deducted from my bank account but tickets were not booked.

Cashier said amount would be returned soon but i haven't received it yet.

Movie was kgf, show time was 10:50pm on date of 8th january, 2019. Amount was paid from my sbi debit card.

Kindly do the needed.

13th jan 2019. 10 am show uri. Screen 3 seat no j27. Seat recliner is damaged and seat is completely a discomfort. Having a very bad neck pain. Pvr should be penalised for same as customer is coming for entertainment and pvr seats have given me a high neck pain. Movie theatres and multiplex should take high care for such issues and should even have software's to get such seats blocked and not issue any tickets for those seats. This is really a serious issue as it can keep a long time effect on neck. Please team take a serious note of same and resolve this.

Will went to mary poppies movie with family at pvr cinemas rk cineplex, road no 2, banjara hills at hyderabad, intermission bought a regular popcorn hardly 200 gms they charged rs. 230 including gst. Movie ticket each cost rs. 150/- its ridiculous, six months back food and measurements their is no use of it and we cant take the outside food like biscuits, some home made snacks for children, i have 3yrs old kid.

Need your necessary action for the same.

Please find the enclosed invoice of popcorn.

I purchased pvr gift voucher from magic pin and that card should contain 13 digit code and a 6 digit pin number but magic pin has not provided any voucher and pin number to me... And has deducted amount from my wallet and credit card.,... Fraud it is!!! Not recommended!!! Infact i bought 3 vouchers from 3 different accounts and i haven't received any of the voucher code and pin number.in total i lost. My 750 rs. Such a fraud company this is.

I am from vijayawada. I went to pvr ripples mall to watch movie. The actually cost of premier show ticket is 200/-. But the person who is in the ticket counter charged me 300 per ticket. Please take action on them. I have ticket. The amount printed on the ticket is 200/- but they charged 300 from me. What should we do. You are charging more than 100 per ticket.

We have booked movie ntr kathanayakudu and we went to pvr arena mall bangalore they said like movie cancelled without intimating us this is too bad people have too many expectations right. If movie canceled should be informed before us once we reach there they have informed. Please resolve this issue asap.

Attached screen shot for the same.

Booked tickets with email i’d: [protected]@gmail.com

Your ticket details for bumblebee are: january 8, 3:05 pm at pvr growels, kandiwali (E), screen 4, 2 seat (S): prime - h10, h9. Total amount: rs. 313.04. Booking id: grow[protected], kiosk id: wg7dkf4. Please click here https://p-y.tm/1K-s07h to get your e-ticket. Show this qr code at the cinema entrance.


3.30now still movie not started and no one answer why is this happening!!!

Rude behaviour by empleyee at popcorn counter at pvr cenimas empress mall nagpur. The employee name is kapil..

Please dont emplyee such kind of persons..
Pls take a valid action on him..
He behaved very rudely with me..
N he is corrupting

I asked him to give me a mega popcorn but he gave me a large popcorn he corrupted with me..
So please dont employ such persons.
Thanq pvr

Hi everyone,
I visited pvr odeon cinema ghatkopar for movie. On ground floor there is a super market from which i purchased chocolates. When i was entering cinema hall i was stopped for security check and since i had chocolates they were not allowing me to enter inside. I also showed them super market bill but the staff was very rude and not ready to listen. They call senior manager salman gadkari but he also misbehaved and said i can't take chocolates inside. I was really shocked by his behavior for chocolates and he was repeatedly saying food is not allowed inside cinema.
I am really shocked for not allowing chocolates/food inside.
I just have once concern what if people who are middle class? Is it that they should be left with hunger during interval and stare others who eat. Just because cost is extremely high and everyone cannot afford to eat such expensive food. People come to cinema for enjoyment and i feel eatables must be allowed so that everyone can eat according to their own comfort level.
Also, when i asked staff his name he was very over confident and showed attitude and said madam jo karna hai karo. Police complain karo, case karo apki marji
I would genuinely request concerned authority to take strict action against cinema as cost of food inside is extremely high. Example a small glass of corn costs rs 90. And also for staff behaving rudely.

Thanks.