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PVR Cinemas Complaints & Reviews

1.6
Updated: Nov 21, 2025
Complaints 2469
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PVR Cinemas reviews & complaints page 82

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S
Sagar Gala 1
from Mumbai, Maharashtra
Jan 13, 2019
Resolved
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Address: Mumbai City, Maharashtra, 400 077

13th jan 2019. 10 am show uri. Screen 3 seat no j27. Seat recliner is damaged and seat is completely a discomfort. Having a very bad neck pain. Pvr should be penalised for same as customer is coming for entertainment and pvr seats have given me a high neck pain. Movie theatres and multiplex should take high care for such issues and should even have software's to get such seats blocked and not issue any tickets for those seats. This is really a serious issue as it can keep a long time effect on neck. Please team take a serious note of same and resolve this.
Feb 26, 2019
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Jan 13, 2019
Updated by Sagar Gala 1
PVR Cinemas, Odeon Theatre, Ghatkopar East, Mumbai
Verified Support
Jan 14, 2019
PVR Cinemas Customer Care's response
Dear Sagar Gala 1,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
Verified Support
Jan 14, 2019
PVR Cinemas Customer Care's response
Dear Sagar Gala 1,

We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
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    Santhosh Mateti
    from Ernakulam, Kerala
    Jan 11, 2019
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    Address: Hyderabad, Andhra Pradesh, 500089

    Will went to mary poppies movie with family at pvr cinemas rk cineplex, road no 2, banjara hills at hyderabad, intermission bought a regular popcorn hardly 200 gms they charged rs. 230 including gst. Movie ticket each cost rs. 150/- its ridiculous, six months back food and measurements their is no use of it and we cant take the outside food like biscuits, some home made snacks for children, i have 3yrs old kid.

    Need your necessary action for the same.

    Please find the enclosed invoice of popcorn.
    PVR Cinemas customer support has been notified about the posted complaint.
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      K
      Kotak pooja
      from Mumbai, Maharashtra
      Jan 11, 2019
      Resolved
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      Resolved

      I purchased pvr gift voucher from magic pin and that card should contain 13 digit code and a 6 digit pin number but magic pin has not provided any voucher and pin number to me... And has deducted amount from my wallet and credit card.,... Fraud it is!!! Not recommended!!! Infact i bought 3 vouchers from 3 different accounts and i haven't received any of the voucher code and pin number.in total i lost. My 750 rs. Such a fraud company this is.
      Feb 20, 2019
      Complaint marked as Resolved 
      PVR Cinemas customer support has been notified about the posted complaint.
      Verified Support
      Jan 11, 2019
      PVR Cinemas Customer Care's response
      Dear Kotak pooja,

      We request you to contact Magic Pin customer service for further assistance regarding this.

      Regards,
      Team PVR
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        K
        Kalyan142
        from Kodar, Telangana
        Jan 11, 2019
        Resolved
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        Address: Krishna, Andhra Pradesh

        I am from vijayawada. I went to pvr ripples mall to watch movie. The actually cost of premier show ticket is 200/-. But the person who is in the ticket counter charged me 300 per ticket. Please take action on them. I have ticket. The amount printed on the ticket is 200/- but they charged 300 from me. What should we do. You are charging more than 100 per ticket.
        Feb 13, 2019
        Complaint marked as Resolved 
        PVR Cinemas customer support has been notified about the posted complaint.
        Jan 11, 2019
        Updated by Kalyan142
        I[censored] didnot take any action. I will file case in consumer court.
        Verified Support
        Jan 11, 2019
        PVR Cinemas Customer Care's response
        Dear Kalyan142,

        Could you please help us with your email ID & contact number on [protected]@pvrcinemas.com. We'd like to look into this for you!

        Regards,
        Team PVR
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          I
          Iam Lavanya
          from Lakshmeshwar, Karnataka
          Jan 10, 2019
          Resolved
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          Resolved

          Address: 560037

          We have booked movie ntr kathanayakudu and we went to pvr arena mall bangalore they said like movie cancelled without intimating us this is too bad people have too many expectations right. If movie canceled should be informed before us once we reach there they have informed. Please resolve this issue asap.

          Attached screen shot for the same.

          Booked tickets with email i’d: [protected]@gmail.com
          Feb 11, 2019
          Complaint marked as Resolved 
          PVR Cinemas customer support has been notified about the posted complaint.
          Jan 10, 2019
          Updated by Iam Lavanya
          We have booked movie NTR kathanayakudu and we went to pVR arena mall Bangalore they said like movie cancelled without intimating us this is too bad people have too many expectations right . If movie canceled should be informed before us once we reach there they have informed. Please resolve this issue ASAP.

          Attached screen shot for the same.
          Verified Support
          Jan 10, 2019
          PVR Cinemas Customer Care's response
          Dear Lavanya,

          We request you to share your contact number on [protected]@pvrcinemas.com for further assistance.

          Regards,
          Team PVR
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            D
            Darshann Jagad
            from Mumbai, Maharashtra
            Jan 8, 2019
            Resolved
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            Resolved

            Address: 400101
            Website: www.pvrcinemas.com

            Your ticket details for bumblebee are: january 8, 3:05 pm at pvr growels, kandiwali (E), screen 4, 2 seat (S): prime - h10, h9. Total amount: rs. 313.04. Booking id: grow[protected], kiosk id: wg7dkf4. Please click here https://p-y.tm/1K-s07h to get your e-ticket. Show this qr code at the cinema entrance.


            3.30now still movie not started and no one answer why is this happening!!!
            Feb 21, 2019
            Complaint marked as Resolved 
            PVR Cinemas customer support has been notified about the posted complaint.
            Verified Support
            Jan 09, 2019
            PVR Cinemas Customer Care's response
            Dear Darshann Jagad,

            We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

            Regards,
            Team PVR
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              S
              Sunny Šÿ
              from Vasai-Virar, Maharashtra
              Jan 7, 2019
              Resolved
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              Address: Nagpur, Maharashtra

              Rude behaviour by empleyee at popcorn counter at pvr cenimas empress mall nagpur. The employee name is kapil..

              Please dont emplyee such kind of persons..
              Pls take a valid action on him..
              He behaved very rudely with me..
              N he is corrupting

              I asked him to give me a mega popcorn but he gave me a large popcorn he corrupted with me..
              So please dont employ such persons.
              Thanq pvr
              Feb 8, 2019
              Complaint marked as Resolved 
              PVR Cinemas customer support has been notified about the posted complaint.
              Verified Support
              Jan 07, 2019
              PVR Cinemas Customer Care's response
              Dear Sunny Šÿ,

              We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

              Regards,
              Team PVR
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                N
                nehagala28
                from Mumbai, Maharashtra
                Jan 7, 2019
                Resolved
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                Address: Mumbai City, Maharashtra, 400086

                Hi everyone,
                I visited pvr odeon cinema ghatkopar for movie. On ground floor there is a super market from which i purchased chocolates. When i was entering cinema hall i was stopped for security check and since i had chocolates they were not allowing me to enter inside. I also showed them super market bill but the staff was very rude and not ready to listen. They call senior manager salman gadkari but he also misbehaved and said i can't take chocolates inside. I was really shocked by his behavior for chocolates and he was repeatedly saying food is not allowed inside cinema.
                I am really shocked for not allowing chocolates/food inside.
                I just have once concern what if people who are middle class? Is it that they should be left with hunger during interval and stare others who eat. Just because cost is extremely high and everyone cannot afford to eat such expensive food. People come to cinema for enjoyment and i feel eatables must be allowed so that everyone can eat according to their own comfort level.
                Also, when i asked staff his name he was very over confident and showed attitude and said madam jo karna hai karo. Police complain karo, case karo apki marji
                I would genuinely request concerned authority to take strict action against cinema as cost of food inside is extremely high. Example a small glass of corn costs rs 90. And also for staff behaving rudely.

                Thanks.
                Feb 8, 2019
                Complaint marked as Resolved 
                PVR Cinemas customer support has been notified about the posted complaint.
                Verified Support
                Jan 07, 2019
                PVR Cinemas Customer Care's response
                Dear nehagala28,

                Hi, we'd like to look into this, please allow us to do the same & share your contact number & email ID via the link mentioned below so we can get in touch with you.
                https://www.messenger.com/t/moviesatpvr

                Team PVR
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                  D
                  Dharmin55
                  from Kandla, Gujarat
                  Jan 6, 2019
                  Resolved
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                  Resolved

                  I bought a ticket of movie in pvr acropolis ahmedabad of bumblebee 8:40 pm and i was waited till 8:40 to get screen doors open but nobody was bothered.. So i wento security for it and then it was followed but again when i entered the screen the floor was dirty.. Popcorns lying all over and plastic trays so i went down and asked for cleaning but i was not done... I have the pictures. So for wat did i paid?
                  +2 photos
                  Feb 8, 2019
                  Complaint marked as Resolved 
                  PVR Cinemas customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 07, 2019
                  PVR Cinemas Customer Care's response
                  Dear Dharmin55,

                  We're sorry for this. However, we'd like to discuss this in detail with you, please allow us to do the same & share your contact number & email ID via the link mentioned below so we can get in touch with you.
                  https://www.messenger.com/t/moviesatpvr

                  Regards,
                  Team PVR
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                    🤖
                    🤖 Siddharth Patel🤖
                    from Lakhimpur, Uttar Pradesh
                    Jan 5, 2019
                    Resolved
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                    Resolved

                    Address: Lucknow, Uttar Pradesh, 226002

                    I went for a movie on 28 december. I was doing the transaction through a debit card. Firstly they said that it didn't work but later it had cut the money twice. It was for the movie simmba and the sum was of 1160. I can provide you with my seat numbers that were e 1 - 4. Also i can give you my phone number. For which i was asked while paying for the tickets
                    Feb 5, 2019
                    Complaint marked as Resolved 
                    PVR Cinemas customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 05, 2019
                    PVR Cinemas Customer Care's response
                    Dear Siddharth Patel,

                    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                    Regards,
                    Team PVR
                    Voucher no 3USFKPEEC reedem but pop corn not provided and staff misbehaves
                    PVR Cinemas Customer Care's response, Jan 8, 2019
                    Verified Support
                    Dear Tridipkumar Sarkar,

                    We request you to share your contact number and email ID on [email protected] for further assistance.

                    Regards,
                    Team PVR
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                      V
                      Vinay Samant
                      from Aurangabad, Maharashtra
                      Dec 28, 2018
                      Resolved
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                      Hi I have booked 2 tickets from Movie Simmba from PVR Nitesh hub pune for show 10:00 am 29 Dec 2018. Money got deducted from my account but havent received any ticket details.

                      Request a refund
                      Vinayak Samant
                      [protected]
                      upi: [protected]@upi
                      Transection id :[protected]
                      date:- 28 dec 2018
                      timre:- 23:35:11
                      +1 photos
                      Jan 30, 2019
                      Complaint marked as Resolved 
                      PVR Cinemas customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 29, 2018
                      PVR Cinemas Customer Care's response
                      Dear Vinayak Samant,

                      We request you to share your email ID on [protected]@pvrcinemas.com for further assistance.

                      Regards,
                      Team PVR
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                        J
                        Joel Tandi
                        from Ahmedabad, Gujarat
                        Dec 27, 2018
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                        Address: 495001
                        Website: [email protected]

                        Dear team,
                        Last night i saw kgf at pvr rama magneto mall in bilaspur (C. G).
                        Believe me i went crazy after watching that movie, i always prefer pvr as priority for best cinema experience. But its really sad that here only two show s available of that masterpiece called kgf. Not only me people are crazy for kgf. Please watch public review s.
                        But i[censored] honestly compare zero with kgf i defiantly prefer kgf for watching 10 times in a row. I didn't say bollywood wont make good cinema but also u dont serve us # in the name of entertainment. Coz now days people are aware about content and presentation. I am very dis pointed that kgf has only 20% showtimes here. Its not about bollywood or kannad cinema comparison, its about indian cinema. I request you to please increase showtimes of kgf, at least it should deserve 40% showtimes every where.
                        #salaam rocky bhai
                        PVR Cinemas customer support has been notified about the posted complaint.
                        Pvr Nanded charging extra charges by giving forcefully combo coupens...if customer want only movie ticket then they have to give only movie tickets.
                        PVR Cinemas Customer Care's response, Dec 28, 2018
                        Verified Support
                        Dear Gauravwa,

                        We request you to share your contact number and email ID on [email protected] for further assistance.

                        Regards,
                        Team PVR
                        By using PVR app try to book tickets & payment done through Paytam. order I'd : BMCB[protected] & Tx I'd :. [protected] but ticket not confirmed not by PVR or Paytam.
                        Pls cancel this transaction & refund amount.
                        PVR Cinemas Customer Care's response, Jan 5, 2019
                        Verified Support
                        Dear Jagannatha K,

                        We request you to share your concern on [email protected] for further assistance.

                        Regards,
                        Team PVR
                        80rs ticket ka 150 rs le rahe he, food coupon add krke. When I don't need food coupon then me ticket nahi le paya. Ye PVR cinema Wale people Ko loot rahe he.
                        PVR Cinemas Customer Care's response, Jan 5, 2019
                        Verified Support
                        Dear Sunhare Mahan,

                        We request you to share your contact number and email ID on [email protected] for further assistance.

                        Regards,
                        Team PVR
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                          S
                          Sombabu Minnekanti Chowdary
                          from Bengaluru, Karnataka
                          Dec 27, 2018
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                          Address: Hyderabad, Telangana, 500090
                          Website: Pvrcinemas.com

                          These multiplexes are looting people with high charges on pop corn and cool drinks. Specially water bottles of 20rs per liter is being charged at 60rs per liter with some different brand. For large pop corn they are charging 380rs which will normally cost around 50rs outside. Cool drinks of 300ml is being charged at 120rs where as it will cost 20ra in the market.
                          PVR Cinemas customer support has been notified about the posted complaint.
                          At pvr cinemas Phoenix mall bareilly, the staff force the peoples to take meals with the tickets. If anybody want only tickets they refuse to give only tickets.
                          Kindly take action on it.
                          PVR Cinemas Customer Care's response, Dec 28, 2018
                          Verified Support
                          Dear devraj goswamy,

                          We request you to share your contact number and email ID on [email protected] for further assistance.

                          Regards,
                          Team PVR
                          Hii
                          i am job in pvr cinema and pvr has call me and varification my house adders plz remove this system
                          memon yasar's reply, Dec 27, 2018
                          hii i am job in pvr cinema after time pvr call me adders verificatation so i sugeest you plz remove this system because pepole is enter their house tation
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                            S
                            santosh makwana
                            from Dhamtari, Chhattisgarh
                            Dec 26, 2018
                            Resolved
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                            Resolved

                            Address: Indore, Madhya Pradesh, 452001
                            Website: Na

                            I have a coral credit card and i have an offer buy one get one on ticket booking from both type online or offline maximum 250 but your employee did not provide the offer from box office. I want to clearification. Treasure island indore mg road. Every other box office like carnival inox both provide me that offer from box office.

                            Thanks
                            Santosh makwana
                            Jan 27, 2019
                            Complaint marked as Resolved 
                            PVR Cinemas customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 27, 2018
                            PVR Cinemas Customer Care's response
                            Dear santosh makwana,

                            We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                            Regards,
                            Team PVR
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                              M
                              Mouli Shaik
                              from Mumbai, Maharashtra
                              Dec 24, 2018
                              Resolved
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                              Resolved

                              Address: 500034

                              I went for a movie in rk cineplex, banjariahills, hyderabad, for the show at 11:05 pm on 23-dec-2018. The movie should be started by 11:05, but the management is playing so many advertisements and movie trailers, because of which, movie is started by 11:25 pm. And in the interval, the same thing is repeated and took 20 min to start the movie.

                              My question is, does a common man's time has some value?? The timings should be regularized and the number of advertisements and the movie trailers should be limited or should be played before the movie time.
                              Feb 7, 2019
                              Complaint marked as Resolved 
                              PVR Cinemas customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 04, 2019
                              PVR Cinemas Customer Care's response
                              Dear Manju Vish,

                              We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                              Regards,
                              Team PVR
                              Booked 2 tickets for KGF @ PVR Orion, Bengaluru for 29/12/2018, 6.45 pm show. Transaction went through and the amount was debited from my account but I haven't received the tickets through email or SMS.
                              Please look into this asap and arrange for the refund.
                              I have submitted a complaint through pvrcinemas.com as well.

                              Regards,
                              Manjunath
                              Manju Vish's reply, Dec 28, 2018
                              Sad part is a convenience fee is levied for all this inconvenience
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                                V
                                Vijay birla
                                from Ahmedabad, Gujarat
                                Dec 23, 2018
                                Resolved
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                                Resolved

                                Address: Vadodara, Gujarat, 390011
                                Website: PVR cinema in EVA MALL Vadodara

                                Complaint is about the ticket counter at pvr eva mall vadodara. Employee (Female) at the ticket counter wasn’t much dedicated towards her work, she was much slow in providing the ticket and when we asked her to be fast as the time was running out for the show she rudely exclaimed “if you’re in hurry go get your ticket from the electronic machine!”
                                We are paying the right amount of the ticket still they’re being rude to us and when they are prompted they show annoyed behaviour
                                I hope this complaint will be taken to action on our next visit
                                Thank you.
                                Jan 25, 2019
                                Complaint marked as Resolved 
                                PVR Cinemas customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 24, 2018
                                PVR Cinemas Customer Care's response
                                Dear Vijay birla,

                                We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                Regards,
                                Team PVR
                                I had booked tickets using the payment method as paytm I got a pop-up on the screen saying that bad transaction money will be refunded and again I booked and again. The same thing I lost my 3000 and still I didn't get any email

                                rude behaviour - Comment #3305744 - Image #0
                                PVR Cinemas Customer Care's response, Dec 26, 2018
                                Verified Support
                                Dear Nikhil H,

                                We request you to share your contact number and email ID on [email protected] for further assistance.

                                Regards,
                                Team PVR
                                I booked 3 tickets at the pvr cinemas in Chennai VR mall and the money has been transacted but I didn't receive the confimatory message. So I want to cancel my booking at the pvr cinemas kindly refund the money as soon as possible. Thank you
                                PVR Cinemas Customer Care's response, Dec 28, 2018
                                Verified Support
                                Dear Sona Sampath,

                                We request you to share your contact number and email ID on [email protected] for further assistance.

                                Regards,
                                Team PVR
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                                  Prashanth M.S
                                  from Bengaluru, Karnataka
                                  Dec 21, 2018
                                  Resolved
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                                  Resolved

                                  Had booked 2 tickets for movie '2.0 (3d tamil)' at pvr vega city, bangalore. Show time: 6th dec, 9.30 pm. Booked it through bookmyshow app and booking id is wkx5h38. 3d screening was not proper for the show and it was all blurred. The manager cancelled the show and promised refund. For those tickets booked through bookmyshow app, the manager informed us that refund will happen through the app itself within 5 working days. It's more than that and nothing has happened. This is very unprofessional behavior.
                                  Jan 21, 2019
                                  Complaint marked as Resolved 
                                  PVR Cinemas customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 21, 2018
                                  PVR Cinemas Customer Care's response
                                  Dear Prashanth M.S,

                                  We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                  Regards,
                                  Team PVR
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                                    V
                                    Vicky Sekhar
                                    from Chennai, Tamil Nadu
                                    Dec 18, 2018
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                                    Address: 560076
                                    Website: Pvr app Bangalore

                                    Hello,

                                    I'm ChandraShekhar Rao from Bangalore I want to book a ticket for zero movie through my pvr app.when I saw the movie ticket price was too high and it's showing only gold and I'm not getting any option why...this is the reason people are going piracy.please do something for common people who can effort reasonable amount to watch a movie.
                                    +1 photos
                                    PVR Cinemas customer support has been notified about the posted complaint.
                                    Greetings...

                                    This is to inform you that i have visited last night to PVR ( mall of india noida) for Aquaman 3d show i have been provided 3d glasses and i got infection in my eyes just after movie show coz glasses were not sterilised .

                                    therefore i would like to request you to please maintain the hygiene !!
                                    PVR Cinemas Customer Care's response, Dec 26, 2018
                                    Verified Support
                                    Dear Varna Gupta,

                                    We request you to share your contact number and email ID on [email protected] for further assistance.

                                    Regards,
                                    Team PVR
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                                      A
                                      Abhinit Mahto
                                      from Muzaffarpur, Bihar
                                      Dec 16, 2018
                                      Resolved
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                                      Resolved

                                      Address: Bangalore, Karnataka, 560048

                                      My wife and i went to watch aquaman movie in pvr phoenix market city whitefield bangalore theatre on 14th december, 2018 for 10pm show in audi3 - seat no. L9 and l10 (Ticket no. Wgkcx8r) and we ordered foods from the inside stalls - 1 chicken and chips combo, 1 paneer makhani fries, 1 sev puri chaat, 1 aaloo tiki chat and 1 mirinda regular. After consuming foods, the very next day in the morning my wife and i felt sick becuase of severe diarrohea (Loose motion) caused by the pvr foods. It became evident to us that the food has caused food poisoning to both o[censored]s. I am also pvr privileged member.
                                      I didn't spent more than 2000 rupees (Tickets and foods) on such bad experience and hence i want some action against it.
                                      +1 photos
                                      Jan 23, 2019
                                      Complaint marked as Resolved 
                                      PVR Cinemas customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 17, 2018
                                      PVR Cinemas Customer Care's response
                                      Dear Abhinit Mahto,

                                      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                      Regards,
                                      Team PVR
                                      Dec 17, 2018
                                      Updated by Abhinit Mahto
                                      I have already registered a complaint on your feedback portal. Also wanted to add that I had an eye infection becuase of your 3D gogles that I have used to watch the movie.
                                      Verified Support
                                      Dec 18, 2018
                                      PVR Cinemas Customer Care's response
                                      Dear Abhinit,

                                      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                      Regards,
                                      PVR Cinemas
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                                        Vikush
                                        from Faridabad, Haryana
                                        Dec 14, 2018
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                                        Address: Faridabad, Haryana, 121002
                                        Website: PVR

                                        Hi my name is vimal kumar yesterday i wnt to pvr cinema for movie i buy 3 tickets of kedarnath movie only in 270 rupees but in break when i want to buy food prices r so much high then i buy only few things 2 burger i sandwitch 1 popcorn and 3 coffee in 1000 rupees i think price is so high for this food simple food popcorn is in 220 is costing only 20 rupees if i buy from outside so now is there any rightes for a common man for this robbry on his pocket can we stop watching movie in cinema and start watching online movies or on cd? What can i do for this?
                                        PVR Cinemas customer support has been notified about the posted complaint.
                                        Mar 12, 2019
                                        Updated by Vikush
                                        I dnt hv any mail or call from anyone about this how my complaints status is SOLVED
                                        Hello PVR it is humble request to you and indian film studio please make it possible to release DRAGON BALL SUPER BROLY MOVIE in india.We indian Anime fans are try for it even RAFTAR sir supported us..why can't you do anything for the Indian anime fan. It is a Diehard request to you please release it in india also...please
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