This is with reference to an incident that happened with me at pvr cinemas
, dlf city centre mall, m. G. Road, gurgaon on 18/08/2018. I had come to watch a movie at the movie complex for a show @ 4:15 pm. During the intermission, i had placed an order with the pvr snacks counter for inr 300 using my icici debit card
The pvr employee took my card aside pretending that the machine was not working or had some issue, got it back with the machine, asked me to punch in the pin number. The very moment i punched in my card pin number, i received 5 messages on my registered mobile number with bank about 5 back to back transactions of inr 10000 each causing a debit of inr 50000 from my bank account.
I had no clue what to do, i immediately called my bank on their customer care number to get my card blocked, they told me that these transactions have been done in faridabad.
I have lodged a police
complaint at the cyber police
station –dlf phase 5, gurgaon (Complaint number-1578-spii) within an hour of this incident.
My complaint is against pvr cinemas
because these transactions happened within 2 minutes of time when i placed the order at the pvr counter and the pvr employee swiped my card in their machine.
The bank has informed me over mail that this could be a case of skimming fraud but they have asked me to prove it that i wasn’t the one who did these transactions. How can i be in faridabad when i was in a multiplex in gurugram and the card was physically present with me?
I came across a similar case over internet when these guys have been booked for a similar case last year. Running in between police
stations, banks is not something which any customer would prefer along with bearing the stress of this big financial loss. This is a sheer case of consumer harassment where i have to deal with the sudden loss of a huge amount, deal with the hassles of following up and even then there’s no assurance that i will get my money back.
PVR Cinemas customer support has been notified about the posted complaint.