PVR Cinemas Complaints & Reviews

I had been to PVR Kukatpally, Forum Sujana, Hyderabad for the 2:10 PM show of the X-Men:The Dark Phoenix and had deposited my bags (1 ruck sack, 1 back pack, 1 duffel bag and one small shopping bag) at the baggage counter. However i had forgotten to take my specs and so i returned to the counter and with thier permission i took my specs out and also at the same time placed my sunglasses in the box and replaced the box inside the bag. I returned the bag to the baggage counter and went to watch the movie. After the movie i collected my bag and returned home without checking whether the contents are intact. However unfortunately today morning which I was looking for them in my bag, i found out the sunglasses (Ray Ban) along with the box is missing from the bag. There is a high possibility that they were stolen. Will PVR take responsibility for this? I am guessing there might be CCTV footages of the entire incident.

Hello Sir.
I am your regular customer with the registered mobile no :[protected], you can check how frequent I visit to PVR. Cinemas .

As this is my worst experience I faced in PVR Cinema, EDM Delhi NCR
As I am watching night show of Bharat movie(10:55 pm., Audi1 dated 5th June 2019, ticked attached ) with my family.
Till interval Everything goes smoothly, but after intervel everybody in Audi complaining about the AC is not working, people are shouting that switch on the AC, but no response from the staff, floor manager,
Myself complaint three or four time to the staff to switch on the AC, but no one take any action

As the cinema is house full, that why safocation increased in Auditorium, People are shouting in between the movie to switch on the AC.

We are not enjoy our movie & feeling very low, people are leaving auditorium befor the movie end.

We also write a complaint in register, as we are asking for the complaint book, but no complaint book is provided, as the complaint written on a register (don't know whether it's valid one or not) I take the picture of same & enclosed with he compliant .

If PVR management go through that complaint, they will found out the signatures of no of people suffer from the same complaint.

I request to the PVr management to take serious action on th complaint & revert of the mail .

Thank you
RAHUL SHARMA
98****6562

Have been to pvr cinemas in irrum mamzil and brought zago cold coffee which costs 150 rupees for 250 ml. I know the mrp is 150/- but why the special price for the theatres when it only costs 70/- for 250 ml outside. I have checked and amazon and few other sites and it is 420rs for pack of 6. Why it is overpriced in pvr cinemas
Not only this all the food available there is overpriced.

My amount is debited with inr 450.00 towards to pos:[protected]pvr limited. Chennai ind: on 28-may-2019. But this transaction got failed, still i didn't receive this amount as refunded. It's happening many times like this.
Kindly go through my request.
For your reference my cub bank account number is [protected].
Ifsc: ciub0000534

Today i went to pvr avani mall, 9:15a. M. Show of the movie aladdin... The popcorn combo i bought was for rs 590. The same combo on 19th may of this month only was 370.. Already the price is so high and then the difference. I thought of not buying for this price but with kids its difficult to say no if they are adament to eat.. Pvr needs to control its price

Hi team,

Pvr charged 260 rs for two cup of tea - are you guys even serious? On what basis is the rate fixed? Can't a customer afford a cup of tea when we go for a movie?
Looting indians in broad day light-we should take legal action against them for looting cores of rupees from us - reduce the rate and pay back the money of the indians - i need an answer from pvr for exaggerating the prices and looting us from several years - does 130rs for a small cup of chai makes any sense to you? This should be stopped we are working towards the development of the nation and these guys are openly looting us in the name of pvr-huge penalty should be levied against them for the crime committed of looting us and making the people of the nation unable to afford a cup of tea

On saturday night, 25th may, in the show of aladdin 3d at 10 pm in audi 1, the projector is not working properly as the screen looks dull ans defocused.
As a filmmaker and knowing the technicalities, i raised the issue to the attendees but they were so ignorant to accept it. It was just about adjusting projection lens focus but they didn't even try. They started to make excuses that it's in the dcp or maybe the scratched glasses! The pvr staff was so unsupportive of correcting the issue and even denied the refund in a rude manner.

Audi 1 attendee - dilip
Projectionist - hitesh

Venue - pvr, arved transcube plaza, ahmedabad

Hi
Its not a compliant, its a favour that i am asking about my lost phone. I watched a movie maharshi on 20 th may on hyderabad centrel punjagutta at 7:15 pm show. I lost at the movie theatre, i think it fell down from my pocket, unfortunately i checked after 11:00 pm and i tracked it, its still showing in the theatre and its not switched off so could please check on morning and ask your staff to check it, it would be a great favour for me, i have pics, contacts and so not about money. I need it could you please convey to your staff i will come on early morning.
Thank you

In "chaat" shop of pvr, kumar pacific mall pune, i bought sweetlime juice on 20 may 2019. Out of two options of 240 ml (Rs 130/-) and 340 ml (Rs 180/-) i ordered for 340 ml one. While i received order, i found that quantity was very less therefore i checked the measurement on which i found that shop is selling both kind of versions in diff glasses which in actuality turned out to be of same quantity, the difference just being of shape of glass.

The glass for 340 ml was longer than 240 ml however the diameter was less so inturn both glasses gave same quantity of drink.

On complain i received another drink however this needs to catered for as it misleads consumer and inturn hampers pvr's overall reputation.

I ordered for a veg burger and was given a nonveg one instead.
As it's dark inside the hall didn't realize.
When i went back to complaint in the middle of the movie first had to wait for the manager as in spite of being called couldn't cum as he was speaking on the phone.
After coming as soon as being apprised of the situation he told his staff very condescendingly to say sorry to me.
When i asked him if there was a complaint book he told me that he the ultimate authority to take action.

I had kept my airpods in the cupholder and went to washroom and as i came back it was not there and the manager whose appearence as i recollect was wearing a pair of glasses and was fair in complexion was not cooperative at all and also lied to us about not having cctv cameras in the theatres. The food service is horrible, the ground floor lady manager is unethical. Pvr cinemas should better replace their manpower which is horrible since icon has been developed at high street pheonix. The staff is mannerless especially the managers

. This is sandesh from mysore, i am a regular visitor to pvr cinema mysore, but today visit really disappointed me because i have ordered for one lime tea later i have asked for one extra empty glass for that they don't give.! Is one single empty glass costs too much for a pvr? Is this is a way to treat? I am really disappointed you can check my visits my ph no: [protected]

R/p
Sir/madam
We have file a complaint against the deduction of an amount of rs. 1977.84 dated 22/03/2019 through net banking from my account no:[protected]
In respect the said amount was given by me at pvr (Vasant kunj) counter in cash and the said amount has been deducted to my account as per bank norms. Kindly reverse the same amount.
Regards
Meena sehrawat

This would be general complaint as everyone facing, why the charges for popcorn 🍿 is really unrealistic like minimum 250 regular.. What is this? Outside the same popcorn sold for 30 even if you charge 75 then it’s realistic as based on infra/maintenance cost.. But the cost of popcorn is too much which people should avoid and restrict themselves to avoid buying this.. Which makes the management to realize their mistake.

I have lost my bluetooth headphones in pvr inorbit baggage counter and the cso has been responding as if it doesnt happened, asked for a security check but i dont think so he did it, and i am sure it has been stolen from the bag in baggage counter
Worst pvr services and no security
Th baggage counter have cc tv footage and it is not been shown to customer and they are talking about rules, so that they can skip the theft done by the staff

Dear concerned,
I would like to tell you that i like to wact cinemas in pvr only because of the peripheral services.
But, what is the use when the actual services are upto the mark. The movie we watch has the lowest brightness as it can be or say the lighting in the movie.
It was only on the 6th day that is on 3rd may i went to watch avengers endgame with my friends, thought i would be satisfied by the brightness, instead it gave me a migrane, eyes pain and heath issues because it was very hard to see that big screen in low brightness and also to understand the movie even though they charge higher rates than the other cinema theatres.
I kindly request tou to increase the quality of services

Today i'm going again to watch the same movie with my family at afternoon 2:05 show in audi 2, pvr cinemas.
Hope you resolve my problem for my better satisfaction of your services.

This problem is not just for endgame i experienced in ever movie i watched in pvr cinemas.
Please resolve this problem today.

The pertaining video was recorded for this purpose.

I had gone to watch the last show of avengers: endgame yesterday and day before yesterday.
The show was supposed to start at 10 pm and what i experienced was really disappointing, the show started 20-25mins late followed by another 15mins of commercials.

The film is 3 hrs and we had scheduled a cab at 1:15 pm on the 5th and 6th of may but due to the unpunctual attitude, we had to face lots of difficulties as my sister couldn't reach her homestay as scheduled.

I need to get a compensation/refund for the whole difficulty my sister, friends and i went through.

Kindly respond.

Dear concerned,
I want to focus your kind attention on pvr's inadvertent services. I always like to watch a movie in pvr cinemas. But this time the experience was not good. I have booked 2 seats on dated: 1st may, 2019 and my booking id was ctcd[protected] and with this i had booked a chicken hot dog and being available, that hot dog got easily booked. When i arrived there i have shown my booking id and the person who was on the counter he also did not have any objection. Only then i changed my mind and asked to bring that hot dog in intermission and they also accepted it. But when the intermission happened then the staff asked me to wait 15 to 20 minutes. I also cooperate with them. But after half an hour they refused. She said sir, today our bread was over by chance. The same reply was also from the manager. But i have a question from pvr management that if you did not have the sufficient stock so why do you put your products online. Secondly, you should have denied it in the counter in the beginning. Third, why did your staff ask for a time of 15 to 20 minutes when he knew that we do not have stock available and for the proper management of all things the manager has been appointed. Didn't he know that the stock of bread was over...? As a customer i give you service tax on the booking of a movie. But is this your service...? You charged a lot of things for many times. We also do not get the service on this. If i had to go to consumer court for this, i would definitely go.

I accidentally booked 3 tickets in pvr gold class for 5th may 2019 when i was actually trying to book the tickets for the next day 6th may 2019 the show time was 1:50 pm and i booked the tickets on 1:47 pm when i tried to cancel the tickets the pvr people said cancellation only available 2 hours before the show starts in that case the booking for the show should also stop 2 hours before if booking is available 3 minutes before the show then cancellation should be available at that time pvr please respond because the gold class seats are not cheap

Been to pvr yesterday night for 8.30pm show with my wife and 5yrs old daughter. During interval order for snacks but till the show ends snacks not delivered after taking full payment.
My daughter was very hungry after sometime she keep asking for food and start crying in hunger.
Request for two times to provide us the food we ordered but no response.
Such is the service of pvr, irresponsible, unprofessional people running the institution.
Register my complain and please get back to me with some valid reason.