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PVR Cinemas Complaints & Reviews

1.6
Updated: Aug 11, 2026
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PVR Cinemas reviews & complaints page 78

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S
syed muhiyuddin
from Delhi, Delhi
Aug 18, 2019
Resolved
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Address: Pvr cinemas, The Arena mall, Marathahalli, Bengaluru, Bangalore, Karnataka

I had been to pvr cinemas in the arena mall, marathahalli, bengaluru hoping to watch a movie called hobbs and shaw. I booked 4 tickets for the movie costing rs.960. I had mistakenly booked the tickets for the night show at 9:50pm rather than 9:50am. I apologised and asked the staff to cancel the ticket and refund my money, but they refused saying it was not possible. Strict action must be taken against such cinema giants.
Sep 19, 2019
Complaint marked as Resolved 
PVR Cinemas customer support has been notified about the posted complaint.
Verified Support
Aug 19, 2019
PVR Cinemas Customer Care's response
Dear Syed,

We request you to write to us at [protected]@pvrcinemas.com for further assistance.

Regards,
Team PVR
There is your name PRAKASH at SINGAPORE MALL GOMTI NAGAR LKO. When ever we come for a movie he alway disobey us & is way of takling is very bad...and he always ignore whatever we say to him. So plz tell he to do his job in better way otherwise change is duty time or designation
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    S
    Suraj444
    from Delhi, Delhi
    Aug 18, 2019
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    Address: Anupam saket delhi, New Delhi, Delhi, 110017

    The experience is really worst with the staff of the pvr management as my order for one pop corn only took half and hour and when i complained about the same they offered we the refund. And the manager sultan is totally useless and he supposed to leave his position. I was not given the bill of my order. And i placed the order with the card and they refunded me the amount by cash. This also shows that they are trying to convert there blqck money into white money. The experience was totally worst.
    PVR Cinemas customer support has been notified about the posted complaint.
    Verified Support
    Aug 19, 2019
    PVR Cinemas Customer Care's response
    Dear Suraj444,

    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance in this regard.

    Regards,
    Team PVR
    Aug 20, 2019
    Updated by Suraj444
    Email [protected]@gmail.com
    Contact no- [protected]
    Verified Support
    Aug 20, 2019
    PVR Cinemas Customer Care's response
    Dear Suraj444,

    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance in this regard.

    Regards,
    Team PVR
    Aug 20, 2019
    Updated by Suraj444
    Hi,

    [protected]@pvrcinemas.com is not working. U have already shared the details on same trail.

    Aug 20, 2019
    Updated by Suraj444
    Hi,

    [protected]@pvrcinemas.com is not working. I have already shared the details on same trail.
    Verified Support
    Aug 21, 2019
    PVR Cinemas Customer Care's response
    Dear Suraj,

    We request you to share your contact number and email ID via DM by clicking on the below-given link. Thanks.

    http://bit.ly/33KgFh8

    Regards,
    Team PVR
    Aug 21, 2019
    Updated by Suraj444
    Details updated in the shared link.
    I have booked for my family movie MISSION MANGAL on 15 August 19 . Now when I want to change the order they not accept me. Please do needful for that. My order number is LTUR[protected]
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      M
      minichhabra
      from Delhi, Delhi
      Aug 18, 2019
      Resolved
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      Resolved

      Address: Ghaziabad, Uttar Pradesh, 201001

      Seat provided was broken m 10 in audi 2. During interval sales woman didn't ask about butter topping in popcorns bought. But she herself put butter in all 3 tubs. When i ordered sandwich she herself put cheese slice without even being asked for. This is something that you people are only standing to make fool of others and nothing else. I am allergic to cheese. She didn't ask for it before putting it.
      Sep 19, 2019
      Complaint marked as Resolved 
      PVR Cinemas customer support has been notified about the posted complaint.
      Verified Support
      Aug 19, 2019
      PVR Cinemas Customer Care's response
      Dear MiniChhabra,

      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance in this regard.

      Regards,
      Team PVR
      I kept my phone on chair were we use to keep cups but later I noticed that phone is not there I asked guards and all no one helping me and I know it was in audio only but no one helping
      I even talked to security but he talked rudely with me and was not helping properly
      PVR Cinemas Customer Care's response, Aug 20, 2019
      Verified Support
      Dear Akash54814,

      We request you to share your contact number and email ID on [email protected] for further assistance.

      Regards,
      Team PVR
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        D
        dr. Eba Pathania
        from Shimla, Himachal Pradesh
        Aug 17, 2019
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        Address: Pathankot, Punjab

        I am unable to send the details on the provided id @pvrcinemas.com... I have already a complaint pending from last week i complained about the tickets and the choclates thing and a response came from pvr to send email id and contact info on the id pvrcinemas.com but i am unable to do the same... This address is invalid and i am unable to send the details... Please help me out with a better solution!
        PVR Cinemas customer support has been notified about the posted complaint.
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          J
          Joeys
          from Delhi, Delhi
          Aug 16, 2019
          Resolved
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          Resolved

          Address: PVR, Vega City Mall, Bangalore, Karnataka

          On a rush hour and on a weekend there is only one counter for baggage and only one person collecting giving a receipt and only then moving to the next person. The wait is ridiculous and not acceptable from a franchise like pvr. The staff is least cooperative and just to keep an umbrella i had to wait in line! It is not fair that we pay so much for your services and be treated like this.
          Sep 30, 2019
          Complaint marked as Resolved 
          PVR Cinemas customer support has been notified about the posted complaint.
          Verified Support
          Aug 19, 2019
          PVR Cinemas Customer Care's response
          Dear Joeys,

          We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

          Regards,
          Team PVR
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            R
            Ru.Ab87
            from Mumbai, Maharashtra
            Aug 16, 2019
            Resolved
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            Resolved

            Address: Pvr cinemas, citimall, off New link road, andheri, Mumbai City, Maharashtra, 400053

            I took my parents to watch a morning 11am show at pvr citimall andheri west mumbai. We wanted to order two samosas and popcorn tub. We did not have any change and gave the server a 2000 note. The server behind the counter rolled her eyes, held up her hand, was rude, dismissive, and refused to give us change for the money we were giving. She said that she will only give us change if we give her 500 rs note and almost shouted at us. When i asked to speak with the manager, she said that i never told you no for the change and that you are lying. This kind of behavior is unacceptable. First they refuse to give change, and then when asked to speak to the manager she is lying. I will never come to this pvr again
            Sep 19, 2019
            Complaint marked as Resolved 
            PVR Cinemas customer support has been notified about the posted complaint.
            Verified Support
            Aug 18, 2019
            PVR Cinemas Customer Care's response
            Dear Ru.Ab87,

            We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

            Regards,
            Team PVR
            This happened in PVR ICON Pavillion Mall, Pune. So I forgot to carry my wallet tonight, I asked the employee( name- Unique) for online payment, he said he’ll only accept Paytm, unfortunately I did not had working paytm, and I asked him as till what time the counter will be opened, he told me till 12:15 am, i told him okay I’m arranging money give me little time, I called my home to send my wallet, my wallet came at 12:10, during the interval, and as soon I reached to the counter the interval time was over and it was around 12:12 am, I ordered orange juice, he said he cannot place order, I asked him why, he told you’re late, but he himself told me that I can place till 12:15 am, I wasn’t well, I requested him for the juice, he said he can give me coffee or a shake, but cannot give me juice. Firstly he said he has cleaned the juicer, but then I saw the juicer was kept right in-front of my eyes ( not cleaned), I requested him again, then he told me there’s a problem in juicer and it is damaged, but right before 20 mins during interval I saw him making juice in the same juicer, I said him the same, he started talking rudely and arrogantly, in a very harsh tone. I asked him to call the manager( name- Shrikant), as soon the manager came the employee went away, I talked to him about the incident, he said the same, he listened to that workman, then I asked him about the juicer, the manager said the juicer is totally working. So what was the point of lying and faking around of the workman that the juicer is damaged and it’s not working. The employee and the manager was totally same. This kind of behaviour is totally unacceptable and in admissible. First they refuse to take an order and then they lie about the juicer. That employee was in so much hurry to close the counter. Even few more employee came and asked him to take the order, but he refused as he was in so much hurry to close the counter. I never expected such kind of behaviour from Pvr’s employee. And I’m never going to visit any PVR further in future.
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              M
              Mehakgoel
              from Delhi, Delhi
              Aug 14, 2019
              Resolved
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              Address: New Delhi, Delhi

              I went to pvr mgf mall gurgaon. The prices they charge for food and beverages are like gold price and the quality is worst than road side food... I took popcorn, the quality was pathetic. Atleast when you charge so high provide the worth for it... Moreover it was not even hot... I had worst experience in pvr mgf gurgaon... Not at all satisfied with food quality...
              Sep 18, 2019
              Complaint marked as Resolved 
              PVR Cinemas customer support has been notified about the posted complaint.
              Verified Support
              Aug 18, 2019
              PVR Cinemas Customer Care's response
              Dear Mehakgoel,

              We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

              Regards,
              Team PVR
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                G
                Guri Boora
                from Hoshiarpur, Punjab
                Aug 13, 2019
                Resolved
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                Resolved

                Address: VR punjab mohali, Mohali, Punjab, 140413

                Today i am mr. Gurinder singh and my wife went to see movie in pvr cinema ncm mall mohali. I took 2 tickets from counter from rs 500. But now i found the cost of tickets less than i paid to counter. The lady who gave us a bill was given a 2 voucher each amount of 120 also without any information. This is a fraud. Please look upon the matter. Invoice number: 0254551
                Show date :13/08/2019. Time:12:50 (Row f:14:15
                2*124.98=249.96 contact no.[protected]
                Sep 16, 2019
                Complaint marked as Resolved 
                PVR Cinemas customer support has been notified about the posted complaint.
                Verified Support
                Aug 16, 2019
                PVR Cinemas Customer Care's response
                Dear Guri Boora,

                We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                Regards,
                Team PVR
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                  D
                  dr. Eba Pathania
                  from Shimla, Himachal Pradesh
                  Aug 12, 2019
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                  Address: Pathankot, Punjab, 145001

                  I asked for two tickets in the middle or top... But suman, who was giving the tickets in pathankot pvr she refused to give the tickets for middle and top and said all are booked!! And gave us tickets worth rs 410 in the first bottom line and gave is two sneakers saying this is compulsory to take in all punjabi movies... When we entered the theatre whole of thehall was empty and all seats were empty... When i asked her she said muje show ho ri thi sari full!! This stupid answer she gave me!! I really need an action on this or else i am going to viral this story everywhere... I am myself a doctor... And i know how to take the beneficiary steps!!
                  PVR Cinemas customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 12, 2019
                  PVR Cinemas Customer Care's response
                  Dear Patron,

                  We request you to share your contact number and email ID on [protected]@pvrcinemas.com. We'll surely look into this.

                  Regards,
                  Team PVR
                  Aug 17, 2019
                  Updated by dr. Eba Pathania
                  I am unable to send my details on the given address!! Please give me a valid respinse!!
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                    ~
                    ~\/(
                    from Mumbai, Maharashtra
                    Aug 11, 2019
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                    Address: Mumbai City, Maharashtra

                    Simply scan at the theatre
                    But no scan code link are updated in message or website on booking confirmation.
                    Along with booking confirmation attach scan code link or send snapshot properly.
                    Link in message redirects to website which is useless after ticket booking.
                    We want to verify or download our booked ticket.

                    Useless message with seat numbers and vague information is received.

                    Disappointed at message confirmation pattern and template
                    PVR Cinemas customer support has been notified about the posted complaint.
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                      A
                      Arun Elva
                      from Chennai, Tamil Nadu
                      Aug 9, 2019
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                      Address: Aminjakarai, Chennai, Tamil Nadu

                      The most famous pvr cinemas group holds its food and beverages price at a very high level. The market price of the product is different and the selling product will be more so as to get profit. But the pvr group sets prices of food which are higher than the ticket rate. For example, price of a 50 rupee popcorn can be sold for a maximum price of 100. Even 150 rupees is acceptable since they have to provide good service. But the price range goes to 300 rupees which is not at all a good move. The company is making a huge mistake just for profit. Middle class people in no way can dream about food in theatres. Please do something about this as soon as possible.
                      PVR Cinemas customer support has been notified about the posted complaint.
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                        A
                        Abivino15
                        from Hosur, Tamil Nadu
                        Aug 8, 2019
                        Resolved
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                        Address: 4th floor, ampaskywalk mall, nelson manickam road, Aminijikarai, Chennai-600029, 600029

                        Actually my sister and i tried to take a selfi for status.. The theatre boy gave me the instructions to not to take any photos or videos.. I agreed with him and closed my camera. But that boy behaved very rude repeatedly.. And the manager have to solve the problem. Instead of that he came with 3police men and insulted us @ the middle of theatre and in front of the public.. Very bad experience i had ever at pvr amps skywalk at aminijikarai chennai
                        Sep 14, 2019
                        Complaint marked as Resolved 
                        PVR Cinemas customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 10, 2019
                        PVR Cinemas Customer Care's response
                        Dear Abivino15,

                        We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                        Regards,
                        Team PVR
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                          S
                          sumit78
                          from Dehra Dun, Uttarakhand
                          Aug 8, 2019
                          Resolved
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                          Resolved

                          Address: Dehradun, Uttarakhand, 248001

                          I went to see a movie on 6th august, 2019 at pvr cinema, pacific mall, dehra dun. During the break time my son wanted to have an ice cream, when i went to the ice cream counter and ordered a single scoop of ice cream, i was informed by the salesman on the counter that we will have to buy a minimum of three scoops of ice cream.
                          This is really unacceptable as some children or elderly might not be able to eat three scoops of ice cream or may not even be able to afford it.
                          I think as a consumer i should at least have the liberty to decide the quantity i want to buy or consume.
                          I request that the concerned authorities should look into the matter and make sure that the consumers are not compelled to buy unwanted quantities as the food stuff is already highly over priced.
                          Thanks
                          Sumit joshi
                          Sep 16, 2019
                          Complaint marked as Resolved 
                          PVR Cinemas customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 10, 2019
                          PVR Cinemas Customer Care's response
                          Dear sumit78,

                          We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                          Regards,
                          Team PVR
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                            A
                            from Hyderabad, Telangana
                            Aug 4, 2019
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                            Address: Hyderabad, Telangana, 500084

                            Pvr icon hitech, madhapur, Hyderabad - I went for a movie today at this theatre. In the break Time I went to buy a large pop corn and 2 large Pepsi... The over all price the sales person informed me is Rs. 840, which is way toooooo high. I don't understand how that price was decided more than mrp. Please take necessary action on this. This is pretty bad. I used to be a big fan of Pvr cinemas... But will not be from now on
                            PVR Cinemas customer support has been notified about the posted complaint.
                            I went to pavilion mall Ludhiana on Saturday night 27 july 2019. I asked for the the smallest packing of popcorns, they charges me 330 rs. Which is too much... and we didn't have any option and had to buy it for this much amount. Because kids wanted popcorn and the small cold drink was for 295 ...
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                              I
                              Indranuj Pathak
                              from Delhi, Delhi
                              Aug 3, 2019
                              Resolved
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                              Resolved

                              Address: Vega city mall, Bangalore, Karnataka

                              I have been an ardent fan of pvr because of the fact that it brought a sort of revolution in multiplex industry. All these fandom went away when i tried booking a ticket at pvr, vega city mall, bengaluru yesterday (2/8/19). I went to the counter after taking a cab that costs me around rs.150 and there they said there was no subtitles for the chinese movie that i wanted to see (Name - ash is purest white). When asked what's the reason behind it they said that i was the only 'customer' and that since it was the first day of the movie, they will be no subtitles (Even though the online platforms like bookmyshow and even the offline queue at the multiplex did say there would be subtitles). I was shocked. I felt cheated. I urged them to somehow manage but they kept a blind eye for it. Disappointed, i left back for college in a cab for around 230 bucks (Metro connectivity still isn't available in that area).
                              Pvr turned out to be a sham
                              Sep 3, 2019
                              Complaint marked as Resolved 
                              PVR Cinemas customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 03, 2019
                              PVR Cinemas Customer Care's response
                              Hi! Apologies for the inconvenience caused. Please write to us at [protected]@pvrcinemas.com, we will look into this. -Siddhant
                              Verified Support
                              Aug 03, 2019
                              PVR Cinemas Customer Care's response
                              Dear Indranuj,

                              Apologies! We request you to share your contact number and email ID on [protected]@pvrcinemas.com, we will look into this.

                              Regards,
                              Team PVR
                              Charged me more money even though i had taken jumbo popcorn 350 rs. But then too charged me 250 for Pepsi...
                              He didnt offer me combo..nor gave me combo...i need explanation
                              PVR Cinemas Customer Care's response, Aug 7, 2019
                              Verified Support
                              Dear Shhilpa Ghelni,

                              We request you to share your contact number and email ID on [email protected] for further assistance.

                              Regards,
                              Team PVR
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                                Karm Peps
                                from Ludhiana, Punjab
                                Jul 30, 2019
                                Resolved
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                                Resolved

                                Address: 333 SECTOR 71 MOHALI, 160071

                                I had an offer to get free pop-corn (L) bucket on my credit card. On july 16, 2019 i watched super30 with one of my friend. Firstly, one of the staff member refused to redeem this offer. Then i explained him about this offer. After that he scanned qr code (Rxjvh3bap) and gave me small bucket instead of large. I did not noticed this at that time because buckets were not displayed there. I thought that its a large one.
                                Last saturday, i visited pvr again to watch ardas karan movie. Then i bought pop-corn again. And at that time one of the staff member who was attending me asked "which size do you want?" and then i got to know which is the large one, medium one and small one.
                                This is really disgusting. This is how they are fooling your customer.
                                Aug 31, 2019
                                Complaint marked as Resolved 
                                PVR Cinemas customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 31, 2019
                                PVR Cinemas Customer Care's response
                                Dear Karm Peps,

                                We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                Regards,
                                Team PVR
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                                  Anon99
                                  from Gurgaon, Haryana
                                  Jul 29, 2019
                                  Resolved
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                                  Resolved

                                  Address: PVR Rivoli, Regal Building, Connaught Place, New Delhi - 110001, New Delhi, Delhi, 110001

                                  I went to pvr rivoli, connaught place, new delhi on friday, 26-07-19.
                                  I approached to counter to buy the ticket. The rate was rs. 225 per seat. However, when i gave my card for the transaction, rs. 650 were deducted. I asked the executive and he said that according to company policy it is compulsory to buy 1 snickers chocolate per seat, that costs rs. 100 per piece. That means i have to pay rs. 200 extra for 2 seats! I mentioned that i didn't agree to pay for it and my consent wasn't taken before billing me for the same, to which he plainly replied that this is company policy and he cannot do anything w. R. T this. Such a practice ia not only unfair but equivalent to fraud!
                                  I'm planning to lodge a formal complaint as well in this regard. We cannot be blackmailed into purchasing something compulsarily in order to use our freedom to use cinemas! This is nowhere a compulsary commodity!
                                  Aug 31, 2019
                                  Complaint marked as Resolved 
                                  PVR Cinemas customer support has been notified about the posted complaint.
                                  Jul 29, 2019
                                  Updated by Anon99
                                  Edit. The executive failed to provide me a bill against the purchase of the said chocolates! Luckily, the Credit card statemnt would be proof enough regarding the said transaction amount.
                                  Verified Support
                                  Jul 30, 2019
                                  PVR Cinemas Customer Care's response
                                  Dear Anon99,

                                  We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                  Regards,
                                  Team PVR
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                                    S
                                    Srikanth Vunyala
                                    from New Delhi, Delhi
                                    Jul 27, 2019
                                    Resolved
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                                    Resolved

                                    Address: Musheerabad, Hyderabad, Telangana, 500020

                                    I had booked tickets for a movie being showed on 28th july. I tried to cancel my ticket multiple times from mobile app, but it constantly said “error: try again later”. I called pvr customer support, so that they can cancel it for me. The support person simply redirected me to use web site instead of mobile app or asked to visit nearest branch and disconnected my call. This is heights of dissatisfaction. Why would they have to provide mobile app or customer support if they don’t really mean it. My booking reference number is wpm7rf6 and my mobile number is [protected]. Please take necessary action.
                                    Aug 29, 2019
                                    Complaint marked as Resolved 
                                    PVR Cinemas customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 29, 2019
                                    PVR Cinemas Customer Care's response
                                    Dear Srikanth Vunyala,

                                    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                    Regards,
                                    Team PVR
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                                      N
                                      Navneet.pvr
                                      from New Delhi, Delhi
                                      Jul 27, 2019
                                      Resolved
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                                      Resolved

                                      Address: Pvr saket, delhi, 110074

                                      Counter guys: taru, unprofessional and rude behavior... Abuse...

                                      26/july/2019 here to book ticket physical in pvr booking... Neither the self booking counter working not the agent one almost all people stand me has problem with him (Pvr cash counter guys for booking the tickets against hard cash)

                                      On manager call he didn't call the manager... Whole pig market never hear and no response only abuse...
                                      Aug 31, 2019
                                      Complaint marked as Resolved 
                                      PVR Cinemas customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 29, 2019
                                      PVR Cinemas Customer Care's response
                                      Dear Navneet.pvr,

                                      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                                      Regards,
                                      Team PVR
                                      Verified Support
                                      Jul 31, 2019
                                      PVR Cinemas Customer Care's response
                                      Dear Shabarinath Ega,

                                      All parking-related concerns are under mall authorities' jurisdiction hence, you'll need to get in touch with them for all further assistance regarding the same.

                                      Regards,
                                      Team PVR
                                      Why are you asking for Contact Number and Email ID in the Public Domain ... here everyone can view the Complaint and details too...

                                      While registering in consumercomplaints.in,
                                      I have already updated there...

                                      If your concerns is communicate... Then with digital security used those...
                                      PVR Cinemas Customer Care's response, Jul 29, 2019
                                      Verified Support
                                      Dear Navneet.pvr,

                                      We request you to share your contact number and email ID on [email protected] for further assistance.

                                      Regards,
                                      Team PVR
                                      As per GO issued in Telangana ...No theatre or Shopping malls should collect parking fee...But this is not followed in many places & parking fee of 10 rupees is collected in PVR PRESTON Prime mall Gachibowli
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                                        Namita Biswal
                                        from Mumbai, Maharashtra
                                        Jul 27, 2019
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                                        Address: Andheri East, Mumbai City, Maharashtra

                                        Since last year govt. Declared that outside foods are allowed in theatre. But pvr cinemas are violating the rule. This morning we went andheri east pvr cinemas. I had a biscuit packet with me.in security checking-in, we were asked to keep the biscuit outside as it's not allowed.
                                        We talked to the manager regarding this. But he's answer was govt hasn't declared yet.

                                        Bottom line is, if govt made a clear rule for this. Pvr cinemas should aware and obey the law.
                                        PVR Cinemas customer support has been notified about the posted complaint.
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