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PVR Cinemas Complaints & Reviews

www.pvrcinemas.com

1.6

Updated: Feb 17, 2025

Complaints 2463

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So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝

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refund not received and poor response from customer care

pvr inox cinemas movie ticket money deducted but not booked

Movie ticket money deducted but not booked

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Most useful reviews

Cost of snacks-popcorn

water bottle price

Regarding Compulsory food combos with movie tickets

Ticket not booked but amount debited from my account

60 rs tickets not sold in the counter

compulsory selling of food coupon with tickets

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Disappointing staff actions

Complaining regarding wrong commitment

Non reimbursement of tickets money

PVR Cinemas reviews & complaints page 78

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Address: 560097

I accidentally booked 3 tickets in pvr gold class for 5th may 2019 when i was actually trying to book the tickets for the next day 6th may 2019 the show time was 1:50 pm and i booked the tickets on 1:47 pm when i tried to cancel the tickets the pvr people said cancellation only available 2 hours before the show starts in that case the booking for the show should also stop 2 hours before if booking is available 3 minutes before the show then...

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Address: City centre, Kamrup Metropolitan, Assam, 781001

Been to pvr yesterday night for 8.30pm show with my wife and 5yrs old daughter. During interval order for snacks but till the show ends snacks not delivered after taking full payment.
My daughter was very hungry after sometime she keep asking for food and start crying in hunger.
Request for two times to provide us the food we ordered but no response.
Such is the service of pvr, irresponsible, unprofessional people running...

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Address: House No:9-352,Plot No:100,Sita Homes Colony,New Gayatri Nagar,Jillelguda, Hyderabad, Andhra Pradesh, 500097

Yesterday night i watched 3d movie at 11:00p. M averages endgame i felt very bad why i came to this theater all your theaters are so good only that i didn't like it at all no 3d effects at all in 3d movie it was very bad experience for me i will spread this issue with all what are you thinking we are paying and watching the movie we are not watching the movie for free very bad and waste experience i will tell everyone that pvr is waste theater...

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Address: Hyderabad, Andhra Pradesh

Yesterday we went to pvr cinemas in irrumazil and guess what one veg roll costs 120 rupees which costs around 30 rupees in nearby bakery. Price is approximately 4 times more than what we pay outside generally. As a middle class persons we can't afford that much for such a small snack. Please remember that your theatres are for everyone not just for high class people. For a family of 4 if tickets costs around 800 but the snacks costs will...

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Address: 2B Telephone nagar, Behind ramanand nagar road, Jalgaon, Maharashtra, 425002

Date - 27/4/19 show time 1.50pm
Place - pvr cinema, jalgaon, maharashtra

Ac was switch off during full movie time.
People are suffering through suffocation.
We have told them about ac but pvr servants are ignoring.

20 minutes of movie, we have missed due to pvr's very poor management at jalgaon maharashtra pvr cinema. Due to some system problem some of people got tickets of night show 1.50am...

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Address: Wadgaon shere,INORBIT MALL, Pune, Maharashtra

Pvr inorbit, wadgaon shere pune:
They put show time of 2 am in the night and when we reach there they tell us show is cancelled and say that we call all the customers who book ticket for the show but nor they call nether message us no prior notification is given and also they are not present there to explain us why so happen its very inconvenience.....

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Address: Pune, Maharashtra, 411014

If pvr was not capable of handling midnight shows for avenger end game. They should not have taken the booking. And fooled the customer. This is fraud and harassment. At 3 pm in the night there are women who have travelled across the city to watch the show and your company has cancelled the show without any prior notice. With such kind of incident this makes more insecurity and makes women feel unsafw and stupid....

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Address: Dona planet, pvr, Kamrup Metropolitan, Assam, 781032

Your food & beverage booking id:
Wwp7l5z
Order summary:
Cappuccino (One cappuccino) please show your sms/email to redeem your order. I had shown to outlet tell them to give on my seat but they didn't provide me. This is disrespectful.
Show details:
Avengers: endgame 3d ua on fri 26 apr 2019 at 04:50:pm in pvr: dona planet guwahati.
Please take strick action and this shouldn't be done from next time....

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Address: 400063

I want to cancel my movie ticket for tomorrow as there's been a death in my family and i am traveling. Theres no option for cancellation on the app also there's no response from customer care. My call was disconnected twice, midway. My ticket is for avengers endgame at pvr icon - oberoi mall, mumbai.
(3d) avengers : endgame (English) (Atmos) (With english subtitle) on 27 apr, 2019 08:30:00 at pvr icon, oberoi goregaon (E)...

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Address: All the good theaters, 500050

Normally the price of popcorn seeds is rs.25 or rs.35 (Max), and cheese (For cheese popcorns.) rs.120 to rs.200 (Max). With the rs.25 popcorn seeds packet we can fill an average storage container. At max the price of a mega buckert popcorn should be rs.500 or less, but the cross rs.1000 also. I just want to know on what basis are they increasing the cost, that too double the price!...

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Address: Shalimar Bagh, New Delhi, Delhi

Pvr shalimar bagh always blocked the show tickets for last 2 rows, when i asked the manager why would they block the tickets, he said for there family and friends or last minute booking
This time they blocked 5 rows of avengers end game all the shows from friday to monday.
This is not fair, everyone has the right to book the seats of their choices, if available. But cinema is already blocked top row seats for their friends and...

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Paid Rs.777.32 to pvrcinemas at Apr 23, 2019 20:03:06 . Order ID: PLZA[protected] . Updated Balance: Paytm Wallet- Rs 1.16

I have not received the tickets for PVR Plaza, Connaught place. Show is Avengers Endgame. Monday. I have been charged. Kindly provide tickets or provide the refund.

The app is not showing any changes in the status of ticket. Kindly look into the matter....

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Address: 6a 2201 sapphire heights lokhandwala township akurli rd, Lokhandwala foundation school kandivali east, 400101

Transaction amount: rs. 497.01 twice

Transaction date: april 5, 2019

Payment id's: [protected] and [protected]

Consumer codes:[protected]_pvr and[protected]_pvr

Bill reference information: grow[protected] and grow[protected]

Note: the bank has confirmed that the payment is credited. The merchant needs to take care of the same. I sent a complaint on...

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Sir litterly 1 1/2 months back i booked a ticket it has been cancelled automatically but amount has been debited from my account. I went directly and approached a person and said everything thing but till know he is saying tomm... Tomorrow.. Etc. Booked a ticket in"vr mall" anna nagar. Proof for amount paid has been attached. So kindly credit back the amount...

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Address: ESM Ellam , VEERAPANDI NAGAR 3RD ST, 600094

Hi am one of your privilege customet and am not satisfied your valuable services in f&b moreover am went a movies in vr mall chennai (Kanchana 3) on 20th april-19 at night show and planned we are all go for dinner in food court. Ordered foods like combo briyani, mutton briyani and prawn briyani in amravathi food stall and finally we tested become too bad. Too salty and i don't why people are irritating and irresponsible. Finally am go forward...

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Address: Flames Cinema, Ludhiana, Ludhiana, Punjab, 141010

Dear Sir

I went to PVR Cinemas(FLAMES in Ludhiana, Punjab) Yesterday along with my Family for the show of Punjabi Movie ‘Rab da Radio 2’. To my great Surprise, at ticket window, Executive Charged me Rs. 125 per ticket instead of regular price of 63.50. When I asked him the reason, he said there are Compulsory Food Coupons worth Rs. 75 along with Each ticket. So for 4 tickets I had to pay him Rs. 500 instead of 254. So,...

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Pvr is not providing any imax quality experience or comfort so why 50-80rs (Outside pvr at max price) popcorn is rs300in their premises you can charge upto 150 thats fine. It cost double the movie tickets every time.35rs pepsi is charged for 220-240, this is insane. Why can't govt do something about it.in maharashtra u can bring your own snacks from out side, so atleast in u. P and delhi price can also be cut on these by 50%. Please check...

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I have seen rate of raw movie for 10:25pm show of 16/04/2019 on bookmyshow for seats j1-j2 rs.112/- each, but on counter it was rs.162/-, they are not informing us about food and beverages voucher is inclusive in this rs.162/-.
While asking for tickets on counter i had said give me tickets of rs.112/-, but without listening they issued tickets of rs.162/-.
I request you for information to be given before issuing tickets....

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Address: Howrah, West Bengal, 711101

In the last four occasions my experience has been horrible. Unprofessional staff, without any training are kept in the counter. They take enormous time in issuing the tickets and reluctant to return the change. Communication skills are poor and last but not the least bothered to open more than two counter although in case of large queue. When tickets are issued at premium prices the service is also expected to be the same....

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Address: A-603, SIDDHARTH ICON, GODREJ GARDEN CITY TO TRAGAD ROAD, NEAR GLOBAL INTERNATIONAL SCHOOL, OFF S.G. HIGHWAY, TRAGAD ROAD, AHMEDABAD, Ahmedabad, Gujarat, 382470

I booked 14 tickets (Audi-3 ticket no j-4 to j-17) from pvr cinemas of arved transcube, ranip ahmedabad, gujarat for kesari movie on dated[protected]. I didn't get ticket rewards of rs.3612. I am a privilege customer of pvr. Reason asking by ticket window person that time pvr privilege facility not available. And same is happen for my food and snacks purchase during watching movie, i complaint it that time authority and give them answer,...

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Recent comments

Hi,

I have booked three tickets for movie SUMO in PVR ecr cinemas, chennai. In the time of interval its been 45 minutes already. Still movie was not started&hellip; everyone here is frustrated...

vanmathi pandiyan