PVR Cinemas Complaints & Reviews

R/p
Sir/madam
We have file a complaint against the deduction of an amount of rs. 1977.84 dated 22/03/2019 through net banking from my account no:[protected]
In respect the said amount was given by me at pvr (Vasant kunj) counter in cash and the said amount has been deducted to my account as per bank norms. Kindly reverse the same amount.
Regards
Meena sehrawat

This would be general complaint as everyone facing, why the charges for popcorn 🍿 is really unrealistic like minimum 250 regular.. What is this? Outside the same popcorn sold for 30 even if you charge 75 then it’s realistic as based on infra/maintenance cost.. But the cost of popcorn is too much which people should avoid and restrict themselves to avoid buying this.. Which makes the management to realize their mistake.

I have lost my bluetooth headphones in pvr inorbit baggage counter and the cso has been responding as if it doesnt happened, asked for a security check but i dont think so he did it, and i am sure it has been stolen from the bag in baggage counter
Worst pvr services and no security
Th baggage counter have cc tv footage and it is not been shown to customer and they are talking about rules, so that they can skip the theft done by the staff

Dear concerned,
I would like to tell you that i like to wact cinemas in pvr only because of the peripheral services.
But, what is the use when the actual services are upto the mark. The movie we watch has the lowest brightness as it can be or say the lighting in the movie.
It was only on the 6th day that is on 3rd may i went to watch avengers endgame with my friends, thought i would be satisfied by the brightness, instead it gave me a migrane, eyes pain and heath issues because it was very hard to see that big screen in low brightness and also to understand the movie even though they charge higher rates than the other cinema theatres.
I kindly request tou to increase the quality of services

Today i'm going again to watch the same movie with my family at afternoon 2:05 show in audi 2, pvr cinemas.
Hope you resolve my problem for my better satisfaction of your services.

This problem is not just for endgame i experienced in ever movie i watched in pvr cinemas.
Please resolve this problem today.

The pertaining video was recorded for this purpose.

I had gone to watch the last show of avengers: endgame yesterday and day before yesterday.
The show was supposed to start at 10 pm and what i experienced was really disappointing, the show started 20-25mins late followed by another 15mins of commercials.

The film is 3 hrs and we had scheduled a cab at 1:15 pm on the 5th and 6th of may but due to the unpunctual attitude, we had to face lots of difficulties as my sister couldn't reach her homestay as scheduled.

I need to get a compensation/refund for the whole difficulty my sister, friends and i went through.

Kindly respond.

Dear concerned,
I want to focus your kind attention on pvr's inadvertent services. I always like to watch a movie in pvr cinemas. But this time the experience was not good. I have booked 2 seats on dated: 1st may, 2019 and my booking id was ctcd[protected] and with this i had booked a chicken hot dog and being available, that hot dog got easily booked. When i arrived there i have shown my booking id and the person who was on the counter he also did not have any objection. Only then i changed my mind and asked to bring that hot dog in intermission and they also accepted it. But when the intermission happened then the staff asked me to wait 15 to 20 minutes. I also cooperate with them. But after half an hour they refused. She said sir, today our bread was over by chance. The same reply was also from the manager. But i have a question from pvr management that if you did not have the sufficient stock so why do you put your products online. Secondly, you should have denied it in the counter in the beginning. Third, why did your staff ask for a time of 15 to 20 minutes when he knew that we do not have stock available and for the proper management of all things the manager has been appointed. Didn't he know that the stock of bread was over...? As a customer i give you service tax on the booking of a movie. But is this your service...? You charged a lot of things for many times. We also do not get the service on this. If i had to go to consumer court for this, i would definitely go.

I accidentally booked 3 tickets in pvr gold class for 5th may 2019 when i was actually trying to book the tickets for the next day 6th may 2019 the show time was 1:50 pm and i booked the tickets on 1:47 pm when i tried to cancel the tickets the pvr people said cancellation only available 2 hours before the show starts in that case the booking for the show should also stop 2 hours before if booking is available 3 minutes before the show then cancellation should be available at that time pvr please respond because the gold class seats are not cheap

Been to pvr yesterday night for 8.30pm show with my wife and 5yrs old daughter. During interval order for snacks but till the show ends snacks not delivered after taking full payment.
My daughter was very hungry after sometime she keep asking for food and start crying in hunger.
Request for two times to provide us the food we ordered but no response.
Such is the service of pvr, irresponsible, unprofessional people running the institution.
Register my complain and please get back to me with some valid reason.

Yesterday night i watched 3d movie at 11:00p. M averages endgame i felt very bad why i came to this theater all your theaters are so good only that i didn't like it at all no 3d effects at all in 3d movie it was very bad experience for me i will spread this issue with all what are you thinking we are paying and watching the movie we are not watching the movie for free very bad and waste experience i will tell everyone that pvr is waste theater and i will suggest them not to go to pvr cinemas from next time
If you want to talk with me regarding this in detailed you can call me on [protected]
Even i have few movie screen recording for the proof that only the captions are in 3d remaining the movie is as same as you watch in 2d so you can talk with me anytime on [protected]
Even i am members of so many theaters you don't know about me i will be taking a serious action against you i even have the proofs...
So please call me on [protected]
Shrikar mathur...
Waiting for your call and reply...
I need the reply as soon as possible...

Yesterday we went to pvr cinemas in irrumazil and guess what one veg roll costs 120 rupees which costs around 30 rupees in nearby bakery. Price is approximately 4 times more than what we pay outside generally. As a middle class persons we can't afford that much for such a small snack. Please remember that your theatres are for everyone not just for high class people. For a family of 4 if tickets costs around 800 but the snacks costs will be around 1000. This should given a very serious consideration.

Date - 27/4/19 show time 1.50pm
Place - pvr cinema, jalgaon, maharashtra

Ac was switch off during full movie time.
People are suffering through suffocation.
We have told them about ac but pvr servants are ignoring.

20 minutes of movie, we have missed due to pvr's very poor management at jalgaon maharashtra pvr cinema. Due to some system problem some of people got tickets of night show 1.50am which is not in actual.

Pvr inorbit, wadgaon shere pune:
They put show time of 2 am in the night and when we reach there they tell us show is cancelled and say that we call all the customers who book ticket for the show but nor they call nether message us no prior notification is given and also they are not present there to explain us why so happen its very inconvenience..

If pvr was not capable of handling midnight shows for avenger end game. They should not have taken the booking. And fooled the customer. This is fraud and harassment. At 3 pm in the night there are women who have travelled across the city to watch the show and your company has cancelled the show without any prior notice. With such kind of incident this makes more insecurity and makes women feel unsafw and stupid.

Your food & beverage booking id:
Wwp7l5z
Order summary:
Cappuccino (One cappuccino) please show your sms/email to redeem your order. I had shown to outlet tell them to give on my seat but they didn't provide me. This is disrespectful.
Show details:
Avengers: endgame 3d ua on fri 26 apr 2019 at 04:50:pm in pvr: dona planet guwahati.
Please take strick action and this shouldn't be done from next time. Otherwise i should have to go consumer forms.

I want to cancel my movie ticket for tomorrow as there's been a death in my family and i am traveling. Theres no option for cancellation on the app also there's no response from customer care. My call was disconnected twice, midway. My ticket is for avengers endgame at pvr icon - oberoi mall, mumbai.
(3d) avengers : endgame (English) (Atmos) (With english subtitle) on 27 apr, 2019 08:30:00 at pvr icon, oberoi goregaon (E)...

Normally the price of popcorn seeds is rs.25 or rs.35 (Max), and cheese (For cheese popcorns.) rs.120 to rs.200 (Max). With the rs.25 popcorn seeds packet we can fill an average storage container. At max the price of a mega buckert popcorn should be rs.500 or less, but the cross rs.1000 also. I just want to know on what basis are they increasing the cost, that too double the price!

Pvr shalimar bagh always blocked the show tickets for last 2 rows, when i asked the manager why would they block the tickets, he said for there family and friends or last minute booking
This time they blocked 5 rows of avengers end game all the shows from friday to monday.
This is not fair, everyone has the right to book the seats of their choices, if available. But cinema is already blocked top row seats for their friends and families. These seats are available but they are not ready to give to the customers.

Paid Rs.777.32 to pvrcinemas at Apr 23, 2019 20:03:06 . Order ID: PLZA[protected] . Updated Balance: Paytm Wallet- Rs 1.16

I have not received the tickets for PVR Plaza, Connaught place. Show is Avengers Endgame. Monday. I have been charged. Kindly provide tickets or provide the refund.

The app is not showing any changes in the status of ticket. Kindly look into the matter.

Transaction amount: rs. 497.01 twice

Transaction date: april 5, 2019

Payment id's: [protected] and [protected]

Consumer codes:[protected]_pvr and[protected]_pvr

Bill reference information: grow[protected] and grow[protected]

Note: the bank has confirmed that the payment is credited. The merchant needs to take care of the same. I sent a complaint on the website but no revert.

Sir litterly 1 1/2 months back i booked a ticket it has been cancelled automatically but amount has been debited from my account. I went directly and approached a person and said everything thing but till know he is saying tomm... Tomorrow.. Etc. Booked a ticket in"vr mall" anna nagar. Proof for amount paid has been attached. So kindly credit back the amount