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PVR Cinemas Complaints & Reviews

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1.6
Updated: Feb 17, 2025
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So far, so good. PVR Cinemas is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope PVR Cinemas will keep up the work and continue to help more customers with their concerns even better 🤝
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Cost of snacks-popcorn
44
water bottle price
25
Regarding Compulsory food combos with movie tickets

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PVR Cinemas reviews & complaints page 79

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S
Shahzeb Saleem
from Mumbai, Maharashtra
Apr 12, 2019
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I'm complaining about my ticket refund.

Address: B-3, Abdullah Apartment, Civil Lines, Aligarh, Aligarh, Uttar Pradesh, 202001

I booked 2 tickets online from pvrcinemas of saket mall for romeo akber walter movie. My money has been deducted but i didn't get ticket worth of rs 3101. It's almost a week still i didn't get my money back. It's a request to kindly see through this. I want my money back in my bank account. I booked my ticket on saturday at 12:22 pm from my phone pe account which is linked to my number [protected]. I want my money back as soon as as possible....
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Mbm621
from Hyderabad, Telangana
Apr 5, 2019
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food price extremely high

Address: Hyderabad, Telangana

A small plate of nachos with a tiny sauce cup is being charged at a ridiculous proce of 250 in pvr theatres. The actual cost would not be more than 30 or 40 rupees or max 50 rupees but they are charging over 200 rupees. Why can’t the government authorities bring the cinema canteen and food courts under a standard regulation. The middle class is suffering in every way possible. Its loot. Please do the needful...
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S
SnehasishG
Apr 3, 2019
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food and beverage

Address: 963 jessore road kolkata, Kolkata, West Bengal, 700055

Pvr doesn't allow for from outside to be taken into the cinema halls. Besides the food they provide is very very costly and cannot be afforded by maximum. Most people suffer from this. They ban outside-food to make profit for themselves and in the attempt rob the customers. Many early complains had also been launched in this particular forum against pvr but no actions were taken so far. What even is this website doing then? It can't solve...
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Vinu Karthikeyan
from Bengaluru, Karnataka
Apr 2, 2019
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road accident

Address: U1 - 206, Astro Rosewood Regency, Sarjapur Road, Kaikondrahalli, Near St. Peter's school, 560035

Hi,
I purchased 7 tickets for "how to train your dragon" for 2nd morning 10.45 show in vr mall, benguluru. But due to road accident, it took me 2 and half hours to reach the mall and i live in sarjapur road. Normally it takes 45 min to 1 hour with usual traffic. I paid 1096 rupees for 7 tickets. I was able to reach the theatre only at 11.40 am for 10.45 show. I have a membership as well. I asked the counter staff either for half refund...
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i-KNOW
Apr 2, 2019
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force to buy food combo with ticket

Address: Silver arc , near aarti cinema Ludhiana, Ludhiana, Punjab, 141001

Hi,
I just reached here in pvr cinemas which is located in silver arc ludhiana. At ticket counter they are forcing us to buy combo with ticket otherwise refusing to gave ticket. Upon asking about in written they told me if you want to buy ticket food is compulsory otherwise you can go to other cinema.
Why we are forced to buy food which is already higher than market rate please look into this matter....
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J
jagz m
from Hyderabad, Telangana
Apr 1, 2019
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amount not yet refunded

Address: Hyderabad, Andhra Pradesh

Hi

I have chosen pvr app and booked ticket amount deducted but tickets not received

Spoke last night to customer service team but no luck

Transaction number

C1903311700214119254768

Mobile [protected]

Amount deducted

Some one called and asking debit
Card details it’s fraud calll...
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S
Shahs
Mar 30, 2019
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seat cleanliness

Address: 600043

The seat is not clean and there is water in my seat and nobody cleaned it properly, it was from the previous show i believe and the security was rude, not professional when reached the gate. Overall experience was bad and not upto the mark. Expected some more professionlism
Show :lucifer (Malayalam)
Place: pvr grand galada pallavaram
Booking id: wfm3s9k
Date:[protected]:30pm...
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Ankit Bardiya
from Bhusawal, Maharashtra
Mar 30, 2019
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violating consumer rights at pvr cinemas malegaon

Pvr cinemas malegaon is selling compulsary food coupons with tickets on ticket window. Please submit a fir against them for violating consumer rights.
The guy at ticket counter says that you will not get a ticket unless you buy food coupons added with ticket.
It happens most of the times and i am now sick of it. These companies have no right to sell compulsary food if the customer does'nt wish to buy it.
Also attaching...
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E
estha
from Mumbai, Maharashtra
Mar 29, 2019
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too many ads being shown

Address: Pune, Maharashtra

Pvr in pheonix mall, pune, is always playing advertisements for more than 30 minutes for every show. This is against the interests of the customer for various reasons.
1. The customer pays a lot for pvr shows, much more than a single screen. This should protect him from encroachments on her time.
2. The customer goes to the movie by considering the running time info given on pvr, and by scheduling other programs depending on...
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Alan19
from Hosur, Tamil Nadu
Mar 28, 2019
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stale popcorn

I had been to a movie at pvr elements mall (How to train your dragon 3) and in the interval was served stale popcorn. When i raised a complaint the manager omar told me he would come back with a response and apology but till date never showed up. How can one sell pop corn with such high prices and stale. Don’t u care for well being of your customer. Is money making so important than the health of a human. This whole argument also made me...
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shikhag10
from Noida, Uttar Pradesh
Mar 24, 2019
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external music blaring into the theater

Address: Megamall, phase II, golf course road, Gurgaon Haryana, Gurgaon, Haryana, 122001

I have come to watch kesari in pvr megamall in gurgaon, phase ii, golf course road. There is a club beneath audi 03 of the cinemas and the music from the club is blaring into the theatre. It is creating a difficulty to hear the sound of the movie.
Please do something about this. The acoustics of the theatre is in a very bad condition. I've spent so much money on the tickets and this is the outcome of it.
Requesting for a refund...
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Parv Bansal
Mar 23, 2019
Jun 8, 2023
This thread was updated on Jun 8, 2023
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compulsory selling of food coupon with tickets

Address: COSMOS MALL, Ujjain, Ujjain, Madhya Pradesh, 456010

Pvr cinemas ujjain is selling compulsary food coupons with tickets on ticket window. Please submit a fir against them for violating consumer rights.
The guy at ticket counter says that you will not get a ticket unless you buy food coupons added with ticket.
It happens most of the times and i am now sick of it. These companies have no right to sell compulsary food if the customer does'nt wish to buy it....
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Pratibha Sahu
Mar 20, 2019
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forceful food coupons attaching with tickets

Address: A 17/10, Mahananda Nagar Ujjain, Ujjain, Madhya Pradesh, 91

I don't think it is mandatory to buy food coupons with tickets if customer is not willing so... If pvr will forcefully add the coupons price with tickets so it is wrong.. If somebody has not more money for food coupons than he or she will not be able to buy tickets... And i don't think that the price of the food articles of pvr is so low that everyone could afford... So i think action must be taken regarding this issue...
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kushalshah40
from Ahmedabad, Gujarat
Mar 17, 2019
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starting movie late due to commercial ads

Address: PVR, central mall, bellamdur, 560103

I had a movie show at pvr theatres, central mall, bellandur at 7:00 pm on 17th march. The theatre showed ads for 20 mins till 7:20 pm. Inspite the movie start time being of 7:00 pm, commercial ads where forcefully shown to the audience. This is completely wrong and taking wrongfull advantage of movie goers at the cost of them earning extra money. Strictest action show be taken again pvr for this....
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S
Sandystorm
Mar 16, 2019
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food (idly) not allowed for my 5yrs old baby

Address: Hyderabad, Telangana

I have come to pvr rk cinemas opp to lv prasad eye hospital with my 5yrs old kid at 04:00pm show (Badla movie)... At entrance i was told to not to take the food inside for my baby, actually she doesn't eat outside food as she is allergic to some products and some other things. So i have took the food from home. I have requested them but they didn't allow and when i spoke to the so called manager he was very much disrespectful and bluntly...
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Maitrei Haller
Mar 16, 2019
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pvr noise levels

Everytime we have a movie day, we are shocked at the extremely high volume of the sound levels in the pvr cinemas. It seems there is no standard set at all for decibel limits. The worst onslaught is during the advertisements. Please set and follow international standards.
We watched 'marvel' last sunday at ambience gurgaon. The door to the exit is a single door, and as the mall which also does not have a volume control, we hosting...
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Taranjeet1551
Mar 16, 2019
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extra charge on everything without bill

Address: Pvr cinemas flames mall, malhar road ludhiana, Ludhiana, Punjab, 141001

They sold there ticket with combo of food, if we are not interested for combo they said ticket is not available for you. Wht are they doing i don't know, we found surprise in interval tym when they came for order and i give them combo coupon, they ask more money without bill.in other words they charge extra and sold there other products force fully...
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R
Rauna
from New Delhi, Delhi
Mar 16, 2019
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excessive payment for cinema ticket

Address: H-2 Yamuna, Ignou Campus, Maidan Garhi, New Delhi, Delhi, 110068

Purchased two tickets for badla in pvr anupam, show 5.30 pm, 16.3.19 from ticket window directly from my credit card. The ticket price showing in the receipt is rs. 356.70 including gst. But i had to pay rs. 616.00. I didnot ask for any add on but the ticket counter boy insisted that voucher is tagged with ticket but he didnot say that for this 257.98 is to be paid.
This pertains to unethical & unhealthy trade practice.
Requested...
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Harshit 72 Raj
Mar 15, 2019
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transaction completed but tickets not booked.

Address: Sector4g, Qr no. 1077, 827003

Hi i am harshit raj i booked tickets from pvr bokaro. The money was deducted at first but ticket confirmation screen didn't came so i thought the transaction must have been failed so when we again tried to book the ticket then the ticket was confirmed but the sms says that both the times ticket was booked and double the amount was deducted. We booked three tickets which costs 608 rupees but 1216 rupees was deducted please return the money...
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Azeem Pm
Mar 14, 2019
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I have booked tickets online and money gone and ticket not booked

Address: Chennai, Tamil Nadu

I have tried booking 8 tickets to the movie lkg tamil in pvr in vr mall in chennai, 1st i tried on the 13th march and my payment was gone but my ticket was not booked and again i tried to book on the 4th march but again my payment was made but my tickets were not booked.
This voucher also i tried to use both the time it said this only my payment has been taken.
Cheers pvr privilege member! Your voucher code p5kjqqp3j worth rs....
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Recent comments

I ordered food on 15-5-2022, the food was not delivered that day, I paid the money, but the people who prepared the food were very rude. When asked why the manager didn't give them food even though th...
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naresh5038

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