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PVR Cinemas Complaints & Reviews

1.6
Updated: Nov 21, 2025
Complaints 2469
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PVR Cinemas reviews & complaints page 80

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K
kushalshah40
from Ahmedabad, Gujarat
Mar 17, 2019
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Address: PVR, central mall, bellamdur, 560103

I had a movie show at pvr theatres, central mall, bellandur at 7:00 pm on 17th march. The theatre showed ads for 20 mins till 7:20 pm. Inspite the movie start time being of 7:00 pm, commercial ads where forcefully shown to the audience. This is completely wrong and taking wrongfull advantage of movie goers at the cost of them earning extra money. Strictest action show be taken again pvr for this.
PVR Cinemas customer support has been notified about the posted complaint.
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    S
    Sandystorm
    Mar 16, 2019
    Resolved
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    Resolved

    Address: Hyderabad, Telangana

    I have come to pvr rk cinemas opp to lv prasad eye hospital with my 5yrs old kid at 04:00pm show (Badla movie)... At entrance i was told to not to take the food inside for my baby, actually she doesn't eat outside food as she is allergic to some products and some other things. So i have took the food from home. I have requested them but they didn't allow and when i spoke to the so called manager he was very much disrespectful and bluntly he said no to us... And even the guys over there don't have manners to speak with the customers and each and every staff got over and was supporting the manager while i was arguing with him. I have said them that i am talking to your manager, plz don't indulge in this even though everyone got over there...
    Can't i carry a home food to the pvr theaters for the children when they are allergic to certain products
    Apr 18, 2019
    Complaint marked as Resolved 
    PVR Cinemas customer support has been notified about the posted complaint.
    Verified Support
    Mar 18, 2019
    PVR Cinemas Customer Care's response
    Dear Sandystorm,

    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

    Regards,
    Team PVR
    We ordered for a Caramel Large Tub and we're informed that it's for 300 and extra large is for 330. We immediately cancelled the order. This is ridiculous. For a 50 Rs. Popcorn, pvr is charging such exorbitant prices. They need to be stopped for the same immediately.
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      M
      Maitrei Haller
      Mar 16, 2019
      Resolved
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      Resolved

      pvr noise levels

      Everytime we have a movie day, we are shocked at the extremely high volume of the sound levels in the pvr cinemas. It seems there is no standard set at all for decibel limits. The worst onslaught is during the advertisements. Please set and follow international standards.
      We watched 'marvel' last sunday at ambience gurgaon. The door to the exit is a single door, and as the mall which also does not have a volume control, we hosting...
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      T
      Taranjeet1551
      Mar 16, 2019
      Resolved
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      Resolved

      Address: Pvr cinemas flames mall, malhar road ludhiana, Ludhiana, Punjab, 141001

      They sold there ticket with combo of food, if we are not interested for combo they said ticket is not available for you. Wht are they doing i don't know, we found surprise in interval tym when they came for order and i give them combo coupon, they ask more money without bill.in other words they charge extra and sold there other products force fully
      Apr 21, 2019
      Complaint marked as Resolved 
      PVR Cinemas customer support has been notified about the posted complaint.
      Verified Support
      Mar 18, 2019
      PVR Cinemas Customer Care's response
      Dear Taranjeet1551,

      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

      Regards,
      Team PVR
      Verified Support
      Mar 19, 2019
      PVR Cinemas Customer Care's response
      Dear Sonjuhi,

      We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance regarding this.

      Regards,
      Team PVR
      Kindly refund the money for the 2 broken recliner seat.. Details in the attached m ticket

      extra charge on everything without bill - Comment #3381346 - Image #0
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        R
        Rauna
        from New Delhi, Delhi
        Mar 16, 2019
        Resolved
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        Resolved

        Address: H-2 Yamuna, Ignou Campus, Maidan Garhi, New Delhi, Delhi, 110068

        Purchased two tickets for badla in pvr anupam, show 5.30 pm, 16.3.19 from ticket window directly from my credit card. The ticket price showing in the receipt is rs. 356.70 including gst. But i had to pay rs. 616.00. I didnot ask for any add on but the ticket counter boy insisted that voucher is tagged with ticket but he didnot say that for this 257.98 is to be paid.
        This pertains to unethical & unhealthy trade practice.
        Requested to look into the matter and return my money i. E rs. 257.98 at the earliest.
        Prof. Satyakam
        Professor & director ignou.
        Apr 23, 2019
        Complaint marked as Resolved 
        PVR Cinemas customer support has been notified about the posted complaint.
        Verified Support
        Mar 18, 2019
        PVR Cinemas Customer Care's response
        Dear Rauna,

        We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

        Regards,
        Team PVR
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          H
          Harshit 72 Raj
          Mar 15, 2019
          Resolved
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          Resolved

          Address: Sector4g, Qr no. 1077, 827003

          Hi i am harshit raj i booked tickets from pvr bokaro. The money was deducted at first but ticket confirmation screen didn't came so i thought the transaction must have been failed so when we again tried to book the ticket then the ticket was confirmed but the sms says that both the times ticket was booked and double the amount was deducted. We booked three tickets which costs 608 rupees but 1216 rupees was deducted please return the money deducted at first.
          Apr 18, 2019
          Complaint marked as Resolved 
          PVR Cinemas customer support has been notified about the posted complaint.
          Verified Support
          Mar 16, 2019
          PVR Cinemas Customer Care's response
          Dear Harshit 72 Raj,

          We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

          Regards,
          Team PVR
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            A
            Azeem Pm
            Mar 14, 2019
            Resolved
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            Address: Chennai, Tamil Nadu

            I have tried booking 8 tickets to the movie lkg tamil in pvr in vr mall in chennai, 1st i tried on the 13th march and my payment was gone but my ticket was not booked and again i tried to book on the 4th march but again my payment was made but my tickets were not booked.
            This voucher also i tried to use both the time it said this only my payment has been taken.
            Cheers pvr privilege member! Your voucher code p5kjqqp3j worth rs. 100.00 has been applied at pvr vr chennnai at[protected]:14:00 pm. Enjoy the show
            Cheers pvr privilege member! Your voucher code p5kjqqp3j worth rs. 100.00 has been applied at pvr vr chennnai at[protected]:02:00 am. Enjoy the show.
            I request you to initiate the return of my payments my payment
            Inr 1149.56 was spent on your credit card xx0860 on 14-mar-19 at pvr limited.
            Inr 1149.56 was spent on your credit card xx0860 on 13-mar-19 at pvr limited.
            My number is [protected], i expect an early action on this issue. Its 2300 rupees in total.
            Apr 16, 2019
            Complaint marked as Resolved 
            PVR Cinemas customer support has been notified about the posted complaint.
            Verified Support
            Mar 14, 2019
            PVR Cinemas Customer Care's response
            Dear Azeem Pm,

            We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

            Regards,
            Team PVR
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              D
              Devinder Bhanot
              from Bhadaur, Punjab
              Mar 14, 2019
              Resolved
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              Address: Ludhiana, Punjab, 141001

              I watched captain marvel yesterday in ludhiana pvr was assured and it happens again. I don't know why pvr just slow down the speaker sound when the gathering is minimal. I told the manager before and in the interval but nothing happens. Srs cinemas and cinepolis are doing better in this case. I am quiting pvr in ludhiana for poor surround sound system.
              Apr 14, 2019
              Complaint marked as Resolved 
              PVR Cinemas customer support has been notified about the posted complaint.
              Verified Support
              Mar 14, 2019
              PVR Cinemas Customer Care's response
              Dear Devinder Bhanot,

              We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

              Regards,
              Team PVR
              They are charging very high price on snacks. They are selling food without MRP.

              They are charging 240 for 650 ml soft drink. On which basis they are pricing.

              Please take an appropriate action
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                N
                Nachiketh Prashanth
                from Hubli, Karnataka
                Mar 11, 2019
                Resolved
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                Resolved

                Address: 560094

                I tried to book tickets for the movie badla i selected 3 seats from your app and went towards the payment. I selected payment by paytm. After finishing the transaction the app showed that tickets were not booked. The cos of the booking was 920.28
                Again i went back and booked tickets this time different seats in different row. This time it was 1004rs so now i didn't receive my 920.28rs back when i checked my paytm upi account it said money was already transferred. Please send my money back. My name is nachiketh and my phone number is [protected] and upi i'd is [protected]@paytm please send it back and i live in bangalore and i tried to book tickets in orion mall i'll also upload the paytm receipt
                +1 photos
                Mar 13, 2019
                Complaint marked as Resolved 
                They sent back my money
                PVR Cinemas customer support has been notified about the posted complaint.
                Verified Support
                Mar 13, 2019
                PVR Cinemas Customer Care's response
                Dear Nachiketh Prashanth,

                We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                Regards,
                Team PVR
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                  T
                  Tonu Pramanik
                  from Pune, Maharashtra
                  Mar 11, 2019
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                  Address: Pune, Maharashtra, 411057

                  Though we know that maharashtra government has now allowed the public to bring food from outside to take inside halls.

                  But pvr malls still doesn't follow the orders. And the public is restricted from bringing the food inside.

                  My point is either reduce the price or let the people bring their own choice of food from outside.

                  Because the popcorn cannot be for 140 rupees whatever flavor. Samosa cannot be of 35 rupees [*2=70 mandatory]

                  We are not sitting in international airport but in the middle of the city.
                  This is like an open loot across my place.

                  Yes, no one has forced me to go and visit only pvr malls, but i think my complaint is regarding the forceful price that is imposed on us and left with no alternatives.
                  PVR Cinemas customer support has been notified about the posted complaint.
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                    D
                    Dipam kapadiya
                    Mar 10, 2019
                    Resolved
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                    Resolved

                    Address: Dev arc mall iscon, 380001

                    Cheese pop corn at pvr dev arc mall ahmedabad was so bad that it made me sick and had several vomits tonight, i paid 370 rs for this and didn't expected this kind of service. I will never purchase this service again i. Might think about going to pvr again also this is very inappropriate for a big cinema chain and you are charging very huge amount also
                    Apr 11, 2019
                    Complaint marked as Resolved 
                    PVR Cinemas customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 11, 2019
                    PVR Cinemas Customer Care's response
                    Dear Dipam kapadiya,

                    We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                    Regards,
                    Team PVR
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                      C
                      ctubai93
                      from Ahmedabad, Gujarat
                      Mar 9, 2019
                      Resolved
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                      Resolved

                      ticket | cancellation

                      I am unable to cancel my ticket booking since last two days. The application always pops up a message saying: please try again later.

                      Details: pvr acropolis, ahmedabad, 4dx
                      Show: captain marvel
                      Time: 7:30 pm ist, 09th march 2019

                      As per the policy, i need 75% refund after cancellation.

                      But the faulty application is responsible for my ticket being not cancelled....
                      +1 photos
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                      M
                      Marvel fan boy 101
                      from Gurgaon, Haryana
                      Mar 8, 2019
                      Resolved
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                      Resolved

                      I booked 2 tickets for captain marvel for 9th march 2019 and the money was taken out of my account but i didn't receive them i tried calling the customer care the said they will get back to me i tried contacting customer service on twitter they said they will get back to me but none of them have till now i am very furious and i want either my ticket today or a 100% refund
                      Apr 11, 2019
                      Complaint marked as Resolved 
                      PVR Cinemas customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 09, 2019
                      PVR Cinemas Customer Care's response
                      Dear Customer (Marvel fan boy 101),

                      We request you to share your contact number and email Id on [protected]@pvrcinemas.com for further assistance.

                      Regards,
                      Team PVR
                      I NIRMAL KUMAR.B HAVE BOOKED TWO TICKETS FOR PS 1 ON 18/10/2022 Tuesday.
                      Transaction was successful for 351 rupees to pvr from my debit card .But received the ticket till now . Please CREDIT THE AMOUNT BACK OR REFUND THE AMOUNT BACK OR SEND ME THE TICKET.
                      NIRMAL KUMAR. B's reply, Oct 13, 2022
                      Rs.351.92 Debited to A/c ...5711 AT POS TID-70026141/E, ref-000000269210. (12-10-2022 20:36:21) - Bank of Baroda
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                        R
                        Rishabh Jeevavat
                        Mar 1, 2019
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                        Address: Eternity mall teen nath naka thane west, Thane, Maharashtra, 400601

                        The price of 90gm of popcorn at the eternity mall thane is rupees 280 while actual cost outside is hardly 50rs. It is approximately 5 times more than the market rate. I request to take action against the pricing as we are not even allowed to bring popcorn from outside and forced to buy from the theatre at 5 times the price. I request designated authorities to take action against such cinemas.
                        PVR Cinemas customer support has been notified about the posted complaint.
                        I had ordered for 3 large popcorns for 1000 during Intermission but they asked me for seat number and they will provide in sometime
                        But I dint get my order since the movie got over and they did not refund my money
                        I want my refund
                        PVR Cinemas Customer Care's response, Mar 6, 2019
                        Verified Support
                        Dear sameer raju,

                        We request you to share your contact number and email ID on [email protected] for further assistance.

                        Regards,
                        Team PVR
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                          K
                          Karanvats11
                          from Amli, Dadra and Nagar Haveli
                          Feb 23, 2019
                          Resolved
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                          Resolved

                          Address: Saket, New Delhi, Delhi

                          We visited pvr cinemas for a 10:20 pm show and we were told that they don't have a baggage counter so, i need to submit it at a random shop which charged me 100 rupees for my bag. This is pure extortion and i won't accept it. I want an apology from ur part and reimbursement for the monetary loss and inconvenience caused to me as soon as possible. Its like ur staff is running a nexus with those shops.
                          Mar 29, 2019
                          Complaint marked as Resolved 
                          PVR Cinemas customer support has been notified about the posted complaint.
                          Verified Support
                          Feb 25, 2019
                          PVR Cinemas Customer Care's response
                          Hi Karanvats11,

                          We request you to share your contact number and email ID on [protected]@pvrcinemas.com for further assistance.

                          Regards,
                          Team PVR
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                            A
                            Abhishaki111
                            from Ambala, Haryana
                            Feb 23, 2019
                            Resolved
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                            Resolved

                            Address: House no 15 geeta colony panipat, Panipat, Haryana, 132103

                            I am very disappointed with the behaviour and the managment of the pvr panipat haryana as i was watching uri movie with my whole family and suddenly movie stopped in between for about 40-45 mins and then they started movie from 20 mins back again.
                            Pvr panipat totally wasted my time as i was on a very hard schedule but wasted approx 1 hr for which i have to go for consumer court for fraud and harassment.
                            My ticket inv no - 0229585
                            Date - 22/02/19
                            Regards
                            Abhishek jain
                            [protected]
                            +1 photos
                            +1 videos
                            Mar 29, 2019
                            Complaint marked as Resolved 
                            PVR Cinemas customer support has been notified about the posted complaint.
                            Verified Support
                            Feb 25, 2019
                            PVR Cinemas Customer Care's response
                            Hi Abhishaki111,

                            Thanks for writing in. We'd like to inform that this concern has been taken up with the relevant team, we'll contact you soon.

                            Regards,
                            Team PVR
                            Not giving plain tickets..apply and force to take combo and pankaj named employe behive roudly make mi panic and try to fighting with me plz solve this problem and punish that employees other way i registered complaint against pvr in consumer office.
                            PVR Cinemas Customer Care's response, Feb 28, 2019
                            Verified Support
                            Dear Shivraj Rasal Patil,

                            We request you to share your contact number, cinema location and email ID on [email protected] for further assistance.

                            Regards,
                            Team PVR
                            I'm go to Rahul Raj pvr yesterday thay collect extra money from me
                            Bill amount 190.74
                            Transaction no. 7890893
                            Date :[protected]:01 pm

                            They collect ₹ 344/- from me
                            I paid amount from credit card

                            I attached both bill copy for verification

                            Please refund me extra amount

                            harassment and fraud - Comment #3367870 - Image #0
                            PVR Cinemas Customer Care's response, Mar 6, 2019
                            Verified Support
                            Dear Nikhil Tadha,

                            We request you to share your contact number and email ID on [email protected] for further assistance.

                            Regards,
                            Team PVR
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                              S
                              SAG Sagayanathan
                              from Pune, Maharashtra
                              Feb 21, 2019
                              Resolved
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                              Resolved

                              Address: 411048

                              My booking id is cmpp[protected]. Booked this ticket today morning and want to cancel. However, the app and website keeps popping "try again later" when cancel ticket button is pressed. I have spoken to the call center who said send an email with screen shots to [protected]@pvrcinemas.com which i did but no response.

                              Also posted messages on fb and tweeted though no response.

                              Kindly look into this as i do not want to loose money.
                              +2 photos
                              Mar 25, 2019
                              Complaint marked as Resolved 
                              PVR Cinemas customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 22, 2019
                              PVR Cinemas Customer Care's response
                              Dear SAG Sagayanathan,

                              We request you to share your contact number and email ID on [protected]@pvrcinemas.com. We'll surely assist you regarding this.

                              Regards,
                              Team PVR
                              Feb 27, 2019
                              Updated by SAG Sagayanathan
                              I have sent an email and spoke to an agent at PVR call center. I am sending this email again to feedback and look forward to resolution.
                              Kanpur ke south x mall me ticket ke sath forsfuly combo gives to us so bad servis
                              Mahi8008's reply, Feb 16, 2019
                              760rs ke ticket 1300rs ke ..
                              PVR Cinemas Customer Care's response, Feb 22, 2019
                              Verified Support
                              Dear Mahi8008,

                              Apologies for the unpleasant experience. We request you to share your contact number and email ID on [email protected] so that we can look into this.

                              Regards,
                              Team PVR
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                                D
                                Dineshkohur1988
                                from Chennai, Tamil Nadu
                                Feb 18, 2019
                                Resolved
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                                Resolved

                                Address: Kanchipuram, Tamil Nadu, 600075

                                I tried booking a ticket in automated teller machine today and amount got deducted from my account but tickets were not printed. Theatres staff asked me to book new set of tickets so i ended up paying again. They didn't provide me any refund for this.

                                Location: pvr cinemas, grand gala mall, pallavaram, chennai
                                Date: 17-feb-2018
                                Movie and show: dhilluku duddu - 2 (3:20pm)
                                Mar 22, 2019
                                Complaint marked as Resolved 
                                PVR Cinemas customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 19, 2019
                                PVR Cinemas Customer Care's response
                                Dear Dineshkohur1988,

                                We request you to share your contact number and email ID on [protected]@pvrcinemas.com so that we can assist you regarding this.

                                Regards,
                                Team PVR
                                Hai am abhinaya sharma as i watched movie ALITA on 10th feb 2018.. in pvr garuda mall mysore
                                i forgot my wallet in theatre(Audi-03)
                                how to get mh wallet back.?
                                please help to get back my wallet
                                i also tried calling to pvr... bt not connected
                                my wallet is in red colour...
                                and it consist of some money also
                                please please help me ...
                                Even though I have not purchased ticket are visit pvr cinemas daily I am receiving sms that you purchased tickets and earned the points. I requested you to stop misuse of my mobile bearing no [protected].
                                PVR Cinemas Customer Care's response, Feb 28, 2019
                                Verified Support
                                Dear Madhukantha Nayaka,

                                We request you to share your contact number and email ID on [email protected] for further assistance.

                                Regards,
                                Team PVR
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                                  Prady_07
                                  from Bhopal, Madhya Pradesh
                                  Feb 16, 2019
                                  Resolved
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                                  Resolved

                                  Address: Indore, Madhya Pradesh, 452001

                                  While watching the movie gully boy in the cinema in pvr theatre indore, the movie was entrupted 4 times for about 10 min each time. We are much dissatisfied with the service provided. Our show was in the morning at 11 and on 16 th february 2019. Sometimes the movie stopped, sometimes the sound system got stopped, this wasted our time and money both. The movie was of 2 and a half hours and was extended upto 3 and a half hours
                                  Mar 22, 2019
                                  Complaint marked as Resolved 
                                  PVR Cinemas customer support has been notified about the posted complaint.
                                  Verified Support
                                  Feb 18, 2019
                                  PVR Cinemas Customer Care's response
                                  Dear Prady_07,

                                  We request you to share your contact number and email ID on [protected]@pvrcinemas.com. We'll surely look into this.

                                  Regards,
                                  Team PVR
                                  I gave all the details and number which i am registered but next dialogue box shows always something went wrong . Please try after sometime. Till now I can't login to privilege
                                  At PVR cinemas, pimpri, pune, city one mall, today at 11:20, i brought my own food for movie, and was not allowed to carry food inside the theatre.
                                  Even on arguing they did not let me take my food, and had to submit it on the counter.
                                  PVR Cinemas Customer Care's response, Feb 28, 2019
                                  Verified Support
                                  Dear Manu Ashraf,

                                  We request you to share your contact number and email ID on [email protected] for further assistance.

                                  Regards,
                                  Team PVR
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                                    A
                                    aasthabhatt135
                                    from Bengaluru, Karnataka
                                    Feb 16, 2019
                                    Resolved
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                                    Resolved

                                    I booked tickets for uri movie in pvr forum mall kormangala. I booked the last recliner seat. I was watching the movie and completly lost in it. But all of sudden rat came over my face and scratched my face. I was petrified. Initially i didn't understand what it was. I screamed out if fear. Then i realized it was a rat. I felt horribly. I complained about this to manager, but he seemed least bothered. Such a low standard of pvr is really dissapointing. I think i will never go to pvr forum again
                                    Mar 22, 2019
                                    Complaint marked as Resolved 
                                    PVR Cinemas customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 18, 2019
                                    PVR Cinemas Customer Care's response
                                    Dear Aasthabhatt135,

                                    We request you to share your contact number and email ID on [protected]@pvrcinemas.com. We'll surely review this further.

                                    Regards,
                                    Team PVR
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