PVR Cinemas Complaints & Reviews

Hi,
I purchased 7 tickets for "how to train your dragon" for 2nd morning 10.45 show in vr mall, benguluru. But due to road accident, it took me 2 and half hours to reach the mall and i live in sarjapur road. Normally it takes 45 min to 1 hour with usual traffic. I paid 1096 rupees for 7 tickets. I was able to reach the theatre only at 11.40 am for 10.45 show. I have a membership as well. I asked the counter staff either for half refund or for rescheduling the show if it is not housefull. None of it was accepted.

So i am writing this mail to do something about it. Even though i started from my home very early, it is not my mistake to reach the theatre on time. And if it is only for 2 or 3 tickets, i would have left it as my bad day. But paying for 7 tickets and not getting any refund is really upsetting. Definitely you should be having exceptions on this kind of situations.

My booking id: wm8qbgt

Hope i get a proper solution for the above said issue.

Regards,
Vinu

Hi,
I just reached here in pvr cinemas which is located in silver arc ludhiana. At ticket counter they are forcing us to buy combo with ticket otherwise refusing to gave ticket. Upon asking about in written they told me if you want to buy ticket food is compulsory otherwise you can go to other cinema.
Why we are forced to buy food which is already higher than market rate please look into this matter.

Hi

I have chosen pvr app and booked ticket amount deducted but tickets not received

Spoke last night to customer service team but no luck

Transaction number

C1903311700214119254768

Mobile [protected]

Amount deducted

Some one called and asking debit
Card details it’s fraud calll

The seat is not clean and there is water in my seat and nobody cleaned it properly, it was from the previous show i believe and the security was rude, not professional when reached the gate. Overall experience was bad and not upto the mark. Expected some more professionlism
Show :lucifer (Malayalam)
Place: pvr grand galada pallavaram
Booking id: wfm3s9k
Date:[protected]:30pm

Pvr cinemas malegaon is selling compulsary food coupons with tickets on ticket window. Please submit a fir against them for violating consumer rights.
The guy at ticket counter says that you will not get a ticket unless you buy food coupons added with ticket.
It happens most of the times and i am now sick of it. These companies have no right to sell compulsary food if the customer does'nt wish to buy it.
Also attaching copy of my ticket which i have recieved from the window.

Pvr in pheonix mall, pune, is always playing advertisements for more than 30 minutes for every show. This is against the interests of the customer for various reasons.
1. The customer pays a lot for pvr shows, much more than a single screen. This should protect him from encroachments on her time.
2. The customer goes to the movie by considering the running time info given on pvr, and by scheduling other programs depending on this; playing ad for more than 30 minutes screws up all this.

Please stop this.

I had been to a movie at pvr elements mall (How to train your dragon 3) and in the interval was served stale popcorn. When i raised a complaint the manager omar told me he would come back with a response and apology but till date never showed up. How can one sell pop corn with such high prices and stale. Don’t u care for well being of your customer. Is money making so important than the health of a human. This whole argument also made me miss my movie.
I have a video of the same and will upload it on social media to inform others how pvr cares less about customers well-being and is just about making money. They are not even apologetic.

I have come to watch kesari in pvr megamall in gurgaon, phase ii, golf course road. There is a club beneath audi 03 of the cinemas and the music from the club is blaring into the theatre. It is creating a difficulty to hear the sound of the movie.
Please do something about this. The acoustics of the theatre is in a very bad condition. I've spent so much money on the tickets and this is the outcome of it.
Requesting for a refund as well for the same.

Pvr cinemas ujjain is selling compulsary food coupons with tickets on ticket window. Please submit a fir against them for violating consumer rights.
The guy at ticket counter says that you will not get a ticket unless you buy food coupons added with ticket.
It happens most of the times and i am now sick of it. These companies have no right to sell compulsary food if the customer does'nt wish to buy it....

I don't think it is mandatory to buy food coupons with tickets if customer is not willing so... If pvr will forcefully add the coupons price with tickets so it is wrong.. If somebody has not more money for food coupons than he or she will not be able to buy tickets... And i don't think that the price of the food articles of pvr is so low that everyone could afford... So i think action must be taken regarding this issue

I had a movie show at pvr theatres, central mall, bellandur at 7:00 pm on 17th march. The theatre showed ads for 20 mins till 7:20 pm. Inspite the movie start time being of 7:00 pm, commercial ads where forcefully shown to the audience. This is completely wrong and taking wrongfull advantage of movie goers at the cost of them earning extra money. Strictest action show be taken again pvr for this.

I have come to pvr rk cinemas opp to lv prasad eye hospital with my 5yrs old kid at 04:00pm show (Badla movie)... At entrance i was told to not to take the food inside for my baby, actually she doesn't eat outside food as she is allergic to some products and some other things. So i have took the food from home. I have requested them but they didn't allow and when i spoke to the so called manager he was very much disrespectful and bluntly he said no to us... And even the guys over there don't have manners to speak with the customers and each and every staff got over and was supporting the manager while i was arguing with him. I have said them that i am talking to your manager, plz don't indulge in this even though everyone got over there...
Can't i carry a home food to the pvr theaters for the children when they are allergic to certain products

Everytime we have a movie day, we are shocked at the extremely high volume of the sound levels in the pvr cinemas. It seems there is no standard set at all for decibel limits. The worst onslaught is during the advertisements. Please set and follow international standards.
We watched 'marvel' last sunday at ambience gurgaon. The door to the exit is a single door, and as the mall which also does not have a volume control, we hosting...

They sold there ticket with combo of food, if we are not interested for combo they said ticket is not available for you. Wht are they doing i don't know, we found surprise in interval tym when they came for order and i give them combo coupon, they ask more money without bill.in other words they charge extra and sold there other products force fully

Purchased two tickets for badla in pvr anupam, show 5.30 pm, 16.3.19 from ticket window directly from my credit card. The ticket price showing in the receipt is rs. 356.70 including gst. But i had to pay rs. 616.00. I didnot ask for any add on but the ticket counter boy insisted that voucher is tagged with ticket but he didnot say that for this 257.98 is to be paid.
This pertains to unethical & unhealthy trade practice.
Requested to look into the matter and return my money i. E rs. 257.98 at the earliest.
Prof. Satyakam
Professor & director ignou.

Hi i am harshit raj i booked tickets from pvr bokaro. The money was deducted at first but ticket confirmation screen didn't came so i thought the transaction must have been failed so when we again tried to book the ticket then the ticket was confirmed but the sms says that both the times ticket was booked and double the amount was deducted. We booked three tickets which costs 608 rupees but 1216 rupees was deducted please return the money deducted at first.

I have tried booking 8 tickets to the movie lkg tamil in pvr in vr mall in chennai, 1st i tried on the 13th march and my payment was gone but my ticket was not booked and again i tried to book on the 4th march but again my payment was made but my tickets were not booked.
This voucher also i tried to use both the time it said this only my payment has been taken.
Cheers pvr privilege member! Your voucher code p5kjqqp3j worth rs. 100.00 has been applied at pvr vr chennnai at[protected]:14:00 pm. Enjoy the show
Cheers pvr privilege member! Your voucher code p5kjqqp3j worth rs. 100.00 has been applied at pvr vr chennnai at[protected]:02:00 am. Enjoy the show.
I request you to initiate the return of my payments my payment
Inr 1149.56 was spent on your credit card xx0860 on 14-mar-19 at pvr limited.
Inr 1149.56 was spent on your credit card xx0860 on 13-mar-19 at pvr limited.
My number is [protected], i expect an early action on this issue. Its 2300 rupees in total.

I watched captain marvel yesterday in ludhiana pvr was assured and it happens again. I don't know why pvr just slow down the speaker sound when the gathering is minimal. I told the manager before and in the interval but nothing happens. Srs cinemas and cinepolis are doing better in this case. I am quiting pvr in ludhiana for poor surround sound system.

I tried to book tickets for the movie badla i selected 3 seats from your app and went towards the payment. I selected payment by paytm. After finishing the transaction the app showed that tickets were not booked. The cos of the booking was 920.28
Again i went back and booked tickets this time different seats in different row. This time it was 1004rs so now i didn't receive my 920.28rs back when i checked my paytm upi account it said money was already transferred. Please send my money back. My name is nachiketh and my phone number is [protected] and upi i'd is [protected]@paytm please send it back and i live in bangalore and i tried to book tickets in orion mall i'll also upload the paytm receipt

Though we know that maharashtra government has now allowed the public to bring food from outside to take inside halls.

But pvr malls still doesn't follow the orders. And the public is restricted from bringing the food inside.

My point is either reduce the price or let the people bring their own choice of food from outside.

Because the popcorn cannot be for 140 rupees whatever flavor. Samosa cannot be of 35 rupees [*2=70 mandatory]

We are not sitting in international airport but in the middle of the city.
This is like an open loot across my place.

Yes, no one has forced me to go and visit only pvr malls, but i think my complaint is regarding the forceful price that is imposed on us and left with no alternatives.