PVR Cinemas Complaints & Reviews

24th june, 2016. 9:15pm
Me and my friend were stopped from leaving the venue (Pvr cinemas, allahabad) during the interval by security. They said you cannot enter once you leave, and asked us to submit our tickets if we wanted to go out. On contacting the manager, he said "one of you can go". When i pointed out to the clueless manager that not only is this stupid, but also illegal, he said that this is what he was told by higher authorities. He could not supply any written proof of these orders. It seems to me that this was a tactic between the manager and the stall owners, as i have never faced this problem in any other city, and i don't believe pvr would endorse such acts.
I feel you should look over this matter thoroughly, as it is disrupting the faith of your customers. What in your opinion should be the resolution to this breach of freedom of choice and liberty?

Our disgust for the movie, udta punjab actually is courtesy pvr kochi for playing spoilsport and ruining our movie experience. We literally shred and threw away our three movie tickets in disgust and this might as well be the last time we contribute to the revenue of pvr. We are regular cinema goers and lulu's pvr was always our chosen place since it opened. Sadly, we had one of the worst experience from them this time. Manager and staff were upholding the a censorship rating of the film and denying us entry because they were more concerned about the moral upbringing of our sleepy 5 year old child for a 10.30pm show on saturday. When we, as parents, are aware and convinced that our child is not going to take back anything negative from this show and our child is entirely our responsibility... Who is pvr to decide for our child and in the process, robb us of inr 600.
Shame on pvr for such moral policing and harassing customers with valid tickets. They did not have as much courtesy of cancelling our tickets and refunding our money because they were the ones who were denying us entry into the cinema hall. So much for being truthful. Thanks pvr. Count our 600 bucks in your begging bowl and thank us!

On 19th june 2016, I had come to pvr to watch Udta punjab 7.45 pm show with my family. I was extremely dissapointed to find my self seated on a broken chair which was inclined to a very uncomfortable position. My seat no was E12 in Audi 4. Hope you take notice of that. I am a regular at this hall but was dissapointed not to find value for money for your service.

I went to pvr last night for movie udta punjab as par the guide line we know the movie is for adults only. I bought the 4 ticket he didn't ask me for my anyof my id. And evn tho i am a adult mh age is 21 but at the entry point the garud wanted to impress the female gaurd so he made a punch over me and said "lagte ni yar" she start smileing and and female gaurd to.. And my freinds well.. I felt insulted.. At i just show him my id and moved over and again when i passd away one of the security parson said to my friend he nees good diet.. I mean i was a victim of bully by the seccurity gaurds.. I haven't paid 175 buks for being a victim of bully i mean seriously if you cant judge ppl age then you shuld ask for id before giveing then the tickets.. I am freqnt buyr but now i wont went to any of the pvr onwrds.. The uneducated staff leads to shame.. For ppl.. Like me any many more..

Jun 16. The sound system is very bad. Have to be very attendive to listen the conversation what happening. Mobile ring tone is much louder. I felt like my home theatre 2.1 is much better. Spending money to travel n then buying tickets then audiences get cheap audio quality? While watching conjuring 2 same experience a week before. Not a single scene was scary coz sound was bad. Neither surround was kept perfect nor straight from screen set properly. Audience sound was clear and very audible. Theatre sound should be like even mobile or any other near by scream as well it shld not be heard other than movie sound. Very much dissappointed by the pvr sound management in panvel. Whole navimumbai kharghar inox n big cinemas has good sound quality.

We went to pvr icon at infinitymall lokhandwala to watch movie! Where they gave us ticket without any identification @11 am when asked to enter were not allowed because we did not carry our id unknowingly. Hence we requested within 5 minutes to cancel our tickets and so we could book it for later when we get our id because the movie would start in a minute and it would be too late if go back home and get our id proofs! It was staright away rejected and bad attitude was shown! We said we are regular customers and these guys wasted our 20 30 minutes of time in their unwanted discussion later giving us the permission to enter not conciderin the id, which we did not because half of the movie was over and it would be waste of time and money to see it because of them. We were very unhappy and heart broken because of their layback service which rotten our mood to see and visit that place again. We are unsatisfied and annoyed by the way they spoke to us and spoilt the day. An unpleasant experience in infinity (Person on counter kimberly)

The other day (16 june) me and my friends went to book tickets for 19- june afternoon 4:30 show of the movie conjuring 2. we went to book 7 tickets for that particular show. when we asked the attendant for 7 tickets he replied that 7 tickets cannot be issued unless and until you take the combo of (coke+popcorn) worth rs. 110 for all the 7 people so my bill will amount to nearly (840+770)=1610. he further added that when taking more than 3 tickets, its mandatory to take this combo. this is unfair and very bad on your part as a reputed company like pvr is harassing customers in such a manner. then when we asked the attendant to issue tickets 3 each they said they cant do so and pointing towards the camera they said the authorities are watching and its the rule. then we were forced to book the tickets online on which we were made to pay 30 extra for every ticket for the online transaction. this incident has bogged down my faith in pvr cinemas which used to provide reliable and good services earlier. please kindly look into the matter and do the necessary.

I called the pvr call centre to know whether subtitles r available 4 angry birds in kochi pvr. I was told that it's available for all english movies and upon this confirmation, i persuaded someone who is hearing impaired to join the movie but it was not available which caused us severe mental trauma and deep pain for that person. I would like to know the company response.

Please provide detailed movie schedule, name of movies, movie timings etc. of PVR cinemas located in Grand mall, Velachery, Chennai.

If possible, pl. try to reduce the existing ticket rate from Rs.120/- to an amount which is feasible for the middie class like me and poor people.

Otherwise, theatres of PVR, Velachery, Chennai are excellent.

Also, parking ticket rate of Rs.50/- for five hours charged for two wheeler and Rs.100/- for five hours for four wheelers is high. If possible, that may also be reduced.

I writing to inform you that i've been charged twice for two tickets at forum mall sujana kokatpally hyderabad with out my knowledge, ideally ticket cost 150rs so for two tickets i should be charged 300rs but i was charged again 300rs which is unfair and with out my knowledge i am seeking my bank for transaction dispute. I would proceed other legal procedure to claim it.
My details is as follows:
Card number ending with: 9247 (Transaction processed between 9-10.30pm)
Show time: 10:30pm 3rd june 2016
Tickets: two seat number:a6, a7 auditorium 2
I purchased tickets around 9-10:30pm using my creditcard
[protected]

When I went to book tickets online for movie at PVR ampa and velachery Chennai. Ticket availability is showing but can't book tickets of rs10/- when I asked in counter of PVR ampa Chennai for RS 10/- booking is done online. But it's done online if it's not issued then remove that ticket. Were as it's easy to book RS 120/- ticket online. Using paytm. I demand an explanation.

I gifted pvr gift card of amt 2000/- to my friend on her birthday in feb 2016.
The card was purchased online from amazon india.
Alongwith the card there was no instruction given like pin no, issue date or expiry date etc.
She tried to book tickets using the card but it required pin no. When contacted pvr cinemas in our area (Juhu) they had no idea nor could they direct her. Ultimately she decided to use the card while booking at cinemas last week (June 2016). Where she was told that the card has expired.
Can someone hrom pvr address the issue and tell us how to revalidate the card.
Purnita marfatia
[protected]@gmail.com

I've 2 gift vouchers for yours and both of them are not working. Initially it was not activated, i had to get them activated (Fakely. It was confirmed by one of the representative that the gift voucher is activated however it was not.

I had to follow-up ample number of times and still have not get a resolution.
Both of my cards are not working.

Your representative asked for whatsoever details they were all shared but still have not got any resolution.

Extremely upset with the services.

Hi team pvr,

It feels really sad to write this email but you guys left me no option.

I visit pvr cinemas because of their movie and sound quality. This is enjoyed a lot when we book those premium seats which costs a lot but they are worth every penny. It's been a month that i have been complaining the staff to have these seats regularly maintained as there are holes in these seats, all the softness is gone and you can actually get hurt as those wodden structure is felt and poking when you seat. Yesterday i saw the new movie teenage mutant ninja turtles and to a shock all the above problems were there and the recliners not working and we were forced to sit in our seats were ice creams left overs were not even cleaned.
This is definitely not the standards of pvr, hope you fix this is a shame on your reputation.

Dear sir/madam

Today i purchase two tickets of movie baaghi for rs. 160 each 12. 35pm show audi 4, while purchasing the ticket rs. 1000 note given by me against the ticket and for same cashier asked rs. 30 change, now another 30 rs. Given by me now total rs. 1030 for 2 tickets of 160 @each which total is rs. 320, now cashier refund the only rs. 210, when i checked and found its not correct amount i reach to cashier and asked for refund the rest amount which is rs. 500, she tell me her was confused and need to check cctv footage before refund the amount, so they suggest me to come after the show, when i return to get back my cash they said that the cctv footage not clear so they dint back my cash. This incident happen in chhatisgarh surya treasure mall pvr bhilai.
Kindly urgent attention on this matter.
My seat no for movie is n 9, n10.

I went to watch captain america - civil war (3 d - english) in pvr cinemas, opulent mall, ghaziabad on 10/5/2016, 19:55 show. I specifically asked for centre seats in either of the rows behind at the ticket counter even then the guy booked me r-14 (Left side 4th seat in the third row from the back). At the time of booking, seats were available but as i entered the show centre seats for the rows behind had been already booked and i came to know about my seat. I complained to the usher (Named tinku) distributing the 3d glasses there about the situation before the movie began and he just assured me that the matter will be taken care of, only to not hearing from him again. Halfway through the movie i complained about this to the manager who also did nothing about it except for the false assurance. I had to watch the whole movie there itself.
At the end of the movie, the credits were not shown. Even on me demanding the usher to show the credits (Which had the bonus credit scenes), the projection was switched off and i was asked to leave a telling me that it has no credit scenes. This to my knowledge is not legal. I missed the credits and the scenes. Not to mention the poor service in general and no one there to seek help from.
Ticket attached.

Worst experience ever in pvr... today (10/05/2016, show timing 10:40 a. m., audi03) when i went with my friend to enjoy civil war in pvr lucknow singapore mall lucknow... the attendant gave me other seat instead of mine (mine seats waere k9, k10) 2 or 3 times people came and ask for their seats and i was just changing again and again my seats instead of enjoying the movie... even after that when i called to attendant to give my seat which was allotted me by ticket counter he told me to sit some where else... that was really worst and worst experience...
I never had that much embarrassment in between some movie or else...
I[censored] are not able to give a good service to all of your customers so please stop opening new screens and focus to give good services to your customers first.

Rs. 78.00 was spent on your debit card 4283xxxxxxxx3278 on[protected], 19:58:21 at citrus pay pvr cinemas, mumbai. Available balance in your account is 2, 430.35.
Rs. 78.00 was spent on your debit card 4283xxxxxxxx3278 on[protected], 20:09:18 at citrus pay pvr cinemas, mumbai. Available balance in your account is 2, 273.77.
Rs. 78.00 was spent on your debit card 4283xxxxxxxx3278 on[protected], 20:01:15 at citrus pay pvr cinemas, mumbai. Available balance in your account is 2, 352.06.

This to lodge a complain against the pvr cinema, ved transcube, vadodara. I have an optical problem so i specifically asked for a lower ticket row. I was told that the cinema is full and only tickets left were the higher rows. The theatre was practically empty. This is a cheap trick to sell tickets. It was a 9.45pm jungle book show on 27.94.16. My booking was done by a mr. Visual. He lied on asking why he didn't book for a lower row saying the entire show was booked.

I expect immediate action. It is sorry that an establishment like pvr will resort to such cheap tricks.

Http://api2.pvrcinemas.com/PVRCinemasCMS/getbookingqr?bookingid=GURM[protected]&...⇄

We had reserved 2seats in the executive class in the pvr cinemas, mgf mall, Gurgaon at 9.55 pm on 23 rd April. We finally got to enter at 10.15 pm, 20 mins late. The movie was Jungle Book, and I had taken my 10 year old son. There were many other families with children that were also waiting for 20 mins. This is the first time I have ever seen a delay. Added to our woes the theatre was not cleane. A very disgusting beginning to what hoped to a very beautiful family evening. I would like PVR to duly compensate us to salvage their position. I have attached my tickets for the same.
Thanks,
Anshu Mittal Roy
[protected]@ hotmail.com