PVR Cinemas Complaints & Reviews

Phoenix kurla PVR cinemas . Very unorganized nd unprofessional.There were 5 counters, only 2 staff on duty. On asking the reason for why the other counters are closed we were advised to go online and book the tickets which was very rude.Expected some courteous reply but to our suprise she was very rude.Is this the way PVR staff works. Thanks Patel

I tried to book tickets for "Baakey Ki crazy Baraat" but I didnt received my ticket after paying my money. I am very much disappointed and I felt a very bad experience with PVR cinemas. How can you fetch money without providing a ticket.

This great entertainment chain cancelled their 3D IMAX 11.20 am show for the movie the EVEREST on 16 sep 2015 in PVR - koramangla, Bangalore due to certain technical issues. They promised to refund the amount in next 6 working days. Till now I haven't received a simple mail on initiating the refund process. These people are taking their customers for granted.

I found the behaviour of the staff at PVR Cinemas Inorbit mall, Hyderabad to be very rude. Before entering the theatre, I was forced to handover my hand bag at the baggage counter (5th floor) because it had food. I displayed the Invoice to the security personnel to assure her that the food purchased was from the SMASH food court in the same floor as the PVR Cinemas, but my request was not rudely turned down. With much reluctance, I had to leave my bag at the counter. Money wasted, food wasted, spoilt my idea of a good weekend, not sure what PR PVR wants to build here. Does not make any sense. Also, after the movie, I wanted to exit from the 5th floor in order to collect my bag from the counter and the climb down. The security guard forced to exit from the rear of the theatre. So, I had to climb down to the 4th floor and then go back to the 5th floor again to collect my bag. What nonsense. What are you guys upto? Don't you think the whole idea of a Mall of having everything at one place - Food, Fun and Celebration gets defeated. I am not sure if someone will even read this complaint - But I am not happy with PVR Staff and Security at Inorbit Mall, Hyd. Question: Why food purchased in the Inorbit Mall itself is not allowed inside the theatres whereas the theatre is in the same Mall?

I ordered a cup of Cappucinno, in PVR koregaon park, Pune and I was surprised to see the the quantity of coffee.. It was below par (emptied the cup in 4-5 sips). Regretted to order it after seeing what I received because for the same price (Rs.100/-) CCD was offering almost twice the quantity (who's kiosk was right next to the PVR food counter) that PVR offered.. Request you to pls make it worth Rs.100/- or lower the cost, for such quantum. Regards Anup

This is very disgusting to say that normal drinking water is not available in the multiplex . I have compled to the Woking manager n he dint respond to this issue . Providing drinking is minimum curtsie of the multiplex please take action on this

I had ordered a popcorn and I could not able to taste it. It had too much of salt and cheese. It costed us Rs.240 to waste the bucket full of popcorn. If maggi like test would have been done on this food, It would fail most of the prescribed limits of food quality metrics. My suggestion to customers is to have taste of items before ordering it so that we can save lot of money

I have been to pvr cenimas in various places across india, but have never seen such substandard management and inferior service. I have visited PVR Cenimas in hyderabad central mall at panjaguta on 25.08.2015 with my sister.It was very special day for us as i was treating her for my first job.We have parked our vehicle in parking lot a and to elevator from L2, the elevator control panel didn't have some numbers on it and come numbers were barely visible and there were no sign boards indicating directions to theater.With great difficulty we reached pvr which was on floor 5.After reaching there the security says that ticket booking counter is located at entrance of mall which is on ground floor which is completely opposite to the direction from parking lot. The security didnt allow us to pass through from a passage connecting to entrance saying bags are to be deposited at counter or we have to go round the building from outside to reach booking counter. When we were about to deposit the person says people going for pvr cenimas have to deposit in floor 5.After a long conversation we finally reached counter and took tickets. When we reached cenima hall to watch movie after long drama some other customers were already seated in seats alloted to us when we approached staff in pvr cenima they tried to fool us showing some other seats as our seats. Seat alloted to us were H10, 11 were as the staff showed us G10, 11 which were empty and asked us to sit when we showed alphabetical series of that row they said us to sit some were else were seats are free after some time a representative comes there and when asked to give complaint book he didn't turnup. The movie ended we came out and found that stairs directly ended at ground floor. Wewent back to floor5 and have asked for complaint book there was no proper response from any one i have explained my grievance to 3 people one after the other finally after 20 minutes of conversation and waiting a security person name raju appears and he gave complaint book. We have written our complaints in book.We left from there and wished to go to. Mcdonald to have something for ourselves but security again stoped us saying deposit bag, security checks etc. Wehave said them that we just came out from pvr cenimas they didn't listen and were adamant on depositing bags we were very upset and left central mall without second thought. This was my worst experience till date. Future group, pvr cenimas have a very good impression in customer mind i believe after this experience i will never enter hyderabad central mall. This complaint is to inform that this kind of service could be a threat to existence of pvr in long term. Keerthi [protected]

Dear PVR, My Name is Lavan SJ, Contact No : [protected] Email ID : [protected]@gmail.com I had booked TIcket for Rangitha Rangi on the www.pvrcinema.com - Elements Mall, Bangalore on Friday 21st Aug 2015 for the Show on Sunday 12:50 PM. But I had not got my SMS. In my email inbox [protected]@gmail.com I had received a mail from [protected]@puvrcinemas.com as subject named : Bad Transaction I had tried twice. The process was unsuccessful I had not got my REFUND BACK. HELP ME I

I am a steadfast customer of PVR Cinemas. We are 6 members in our family and we watch at least 2 movies a month together. I stay in pitampura so generally prefer to go to PVR PRASHANT VIHAR for watching movies. Here, security for viewers is at stake. There is no proper checking of tickets while entering. People enter the cinema hall in drunk condition. Usage of abusive language, eve teasing, fights among the decent family crowd and these hooligans who enter the hall in drunk condition, is a very common scene here. Condition gets worst when by mistake you book a show post 10pm. You can actually smell the foul smell of liquor all around. This place has become highly unsafe for family and decent movie lovers. I am not going to use PVR CINEMAS ever in my life now. Shameful!

Sir, I have booked 3 tickets for movie SRIMANTHUDU last Friday I.e on 7th August 2015. The transaction was successful but tickets not booked. I have waited for about a week for refund of money and it didn't come yet. I have booked tickets from pvr website only and from my SBI account and the reference number for transaction is [protected]IGOAMIJEY3 from my mail id: [protected]@gmail.com kindly look into the matter and refund the money as soon as possible.

Today on 13th August there was a show of movie drishyam in PVR cinemas panipat in Audi No. 2 Firstly the starting lights went off 10-15 mins late. Then after the Interval In this warm weather they switched off the Air Conditioner this was the main problem!! I hope you will help us!! We will be thankful to you!!...

Hi, By mistake I booked tickets of Cinemax Goregaon from PVR site as I thought I'll get tickets of PVR oberoi. Now there is no way given there to cancel tickets. Please let me know if there is any way to get refund as I have taken 5 tickets for PVR Oberoi again on same time. Amount deducted for 5 tickets is 432 and OrderID is : GORC[protected]. There should be a way to cancel tickets bought online. Thanks and Regards, Ankit Sharma [protected]

Dear Sir, Refer to my complaint against lack of security cover for visitors of your cinemas. If you cannot provide security to your visitors than you have no right to run cinemas. A crowd of drunk peoples was creating problem to other but your cinema in charge and other security personal as missing to take action. Your management arrangements was very low other than a low level cinemas. In weekend families comes in cinemas for enjoy but due to these type of low standard cinema's they suffered. They spend money but in return what’s you pay? Whole movie was spoiled due to you and your management. Tomorrow this news will be circulated all newspaper and electronics media.

We had done booking with bookingno wxxj2t7.
But due to excessive traffic could not reached by the time show ended. Request pvr guys to transfer to some other show but they denied.
We want to know, if 4 traffic some one is unable to reach, shouldn't a mid way be found.

I was trying to book ticket online of pvr cinema subhash nagar new delhi on 23. 7. 2015. I didn't get any msg from pvr for ticket whereas amount has been detected from my account. When i asked to workers about that then they are not able to any help. Please help me out.
Shivam sharma
Mob - [protected]

Hello there, I booked two online tickets for 9.40 am show on 23rd July. But, when we went for check in, the gatekeeper told us to come back at 11.00 am show as its 11.00 am booking. Then, when we checked in for 11.00 am show and movie was about to start, we were asked to come outside and told that our booking was for 9.40 am show which we had already missed due to stupid mistake of that stupid gatekeeper of your company. So, we returned without watching movie and our mood was totally spoiled. Now, please look into the matter and help me for refund my money or book another show to compensate us. Kind regards, Vikash Sharma, Lecturer, Civil Engineering Deptt, Lovely Professional university, Punjab, India Mobile No[protected]

Hi sir My name is Nathar ali I working for Nokia mobile sales promoter living chennai 24/07/2015 I going to amapa skywalk PVR cinima I want 10 Rs ticket his telling me online available ticket 10 is not 120 why 10 + 110 vochar I don't want vochar I want ticket is not give it staff online is not ticket sold out ...what's mean online ticket ...

I booked for 3.40 pm show on 20th july, audi-1.It was a harrowing experience. Audi was entrance is a narrow alley and there was a serpentine q to enter the audi and the line spilled through the staircase right till the entrance ( imagine the audi is on the second floor). The entrance being narrow it was at best a claustrophobic and chaotic and a disaster waiting to happen. God forbid if there a panic causing a stampede the result would have been horrific. I went to complain to the management and they all shrugged responsibility saying its house full. What a pathetic response if its house full then its the job of the team to manage crowd and ensure nothing untoward happens. I was totally taken aback and shocked at the callous attitude of pvr team. Had wanted to take shots of the scene and send it to licensing authority but refrained as in past having associated with pvr thought best to raise it with them and hope ajay bijli still adheres to his high standards with which he first stared.
Hope pvr takes stock and corrcetive measures are taken.

Ashish

I have booked s movie ticket bajrangi bhaijan through bookmyshow for PVR opulant mall ghaziabad.I have made transaction and got message for successful payment.BT don't receive booking I'd message.I tryed many time to contact PVR staff head Mr arvind but he was not interested to solve out my prob.and staff is behaving like an animal.I request them to check their system with my booking email I'd and seat no but don't get any response after waiting 45minutes