PVR Cinemas Complaints & Reviews

Hi,

I have booked ticket for FAN movie of show timing at 9:40. I live in Nagpur, the booking is done from my paytm account on 15/04/2016. Half payment was done by paytm account of Rs 120 and rest was done by debit card. But on the day I have not received any message of this ticket, also when I asked person over their to check on his system he too denied that no such ticket has been booked from our side.I am sending you attachment of both ticket and my account statement.Please go through this complaint as soon as possible and generate the refund.The code on the ticket you can re check, its not been punched at the PVR ticket checking counter.


Thanks,
Geetika Banwari

I was watching panda-3 movies on 7th april.We went into group of 4.After 15 min of movie. Suddenly front row person standup & seat comes so fast that its hit my left toe and my complete nails comes out.
I was in blood & severe pain.We immeditely left the hall & ask staff to give us first aid to clean & get smthing done to get relief.Firstly staff reacted late then they came up with first aid with no dettol & used cotton inside.
Finally we have to left the movies & went to hospital to get it operated.Since then i am in pain & not able to go to office.
My only submission is i was trying to reach pvr for atleast they should apologised & offer us a fresh ticket of same movie but nobody is responding.

I am a cutomer of pvr Cochin lulu mall. My one one and only concern hire some better who can listen property and can convey property and know a proper knowledge about time. One of your ticket booking staff named ' Faheem' please ask him to rectify his mistake as I have lost some amount of him.

This is Trupti
Last two weekend Me and husband was watching movies named 1. Superman v/s Batman. 2. Panda at PVR Indore.

They always have excuses of Nachos (out of Stock), samosa n sandwitch (finished ) iced tea never serve in a proffesional manner. They only forced to buy pop corn and Pepsi.

This weekend I am not going to watch Jungle movie and my friends too.

Pathetic PVR Indore can't get services like Juhu PVR Mumbai.

Do something please I loved to watch movie in PVR but because of these issues. I stop myself from now onwards.

The cost of snacks in pvr is becoming unaffordable these days. The cost of a regular salted popcorn is rs. 190 and cheese/ caramel flavour is rs. 220. The actual cost of the same amount of popcorn anywhere outside would cost merely rs. 20 or max rs. 50. Then on what basis is the cost of popcorn starting at rs. 190? Can't the government take any action on this?...

Two different counters for collecting tickets and a 3d glasses. We wasted time in standing in queue taught they will give us 3d glases while entry.Most of the crowd went back to food counters to get 3d glasses no prior information.Very poor food quality and expensive combo (390 for salted popcorn & 2 regular pepsi) where as rs 240 with butter flavoured pop corns with additional flavours in satyam cinemas. More money less satisfaction and poor experience in pvr and 3d glasses were damaged had to change it twice.

PVR, Novelty Mall, Pathankot
The Picture quality in 3D is not so good and even the glasses given to consumer are very cheap and eyes starts aching after a while.
They are taking as much money like other companies but the most of the consumer are not satisfied with their picture quality in 3D.
The PVR is new Pathankot but their performance is not as we expected.
In city we have a lot of other cinemas and their performance is still better than PVR, but PVR is first 3D in our city so we were very exited about that but after watching the movie we are very disappointed with them and their picture quality.

Hey so basically, booking online should cost 10% more? Who does the business management at pvr? Isn't booking online making your life easier? People don't have to come physically to buy tickets which means you have to hire less people to sell tickets. Remember wankers, there's always a choice. Anyways you'll are losing customers cause of the censor board of india and how everything is cut from the movies. Do you really want no one to show up? Genuinely think your head of pricing and business strategy should be fired. You need a good number of people to maintain overheads. Be smart.

Hi,
I bought movie gift vouchers in bulk in 3 month back and now i am left with 12 gift voucher which i am not able to use because of validity expiry, i have never see such pathetic service ever. You should have some delight policy for your happy customers. It is seems you have zero customer satisfactions. Yes, i know you might have good review from customer as well. But i will make it sure that i will put this on all social media websites and escalate this to higher management as well.

Hi my name Kawaljeet last night16.03.2016 I visited Pvr cinema at panipat. But I feel very sad when pvr cinema staff misbehaving me and staff belong to low quality and support to only inside food items like pop corn etc .pvr staff said to me you only purchase pvr items like pop corn but you cannot eat pizza at cinema hall and pvr staff wasted my time and money include insults me and my friends and bro. Plz help this issuse as soon as possible

Hi this is Manu on 2nd Feb 2016 I am planing to watch movie in pvr gold Koramangala forum I saw the show time and price in online actual price of the ticket 350per ticket and I want to pvr counter directly am asking for two tickets but they told 650per ticket I asked why 650 in online 350 know so she told including food only we will give otherwise we won't give tickets for movie. Sir main thing we are coming to watch the movie not to eat the food . If we want food we will buy whatever we want know then why should I pay unless per food finally I return with my friend am disappointed with service why u people doing like this

On feb 26th 2016, we went watch a movie at pvr hyderabad central. As soon as we entered the pvr portion of the mall it was hot and humid. We quickly entered screen 5. At the entrance of the screen strong air was blowing we thought the screens ac was n't turned off. Once we sat in our seats it was an awful feeling with temperatures touching 30c. How on earth does a reputed company like pvr be this cheap?? Common as a customer i am paying you enough money to run the cinemas as guaranteed. The overall experience to sum it up was worse than a local theatre where a ticket cost would be less than 10rs. By the way we got the ac turned on after repeated complaints only by the end of the movie. It was distressing and abominable
Never going back to pvr cinemas you suck big time...

Hi,

Had visited pvr cinemas, orion mall on 13-feb-2016. At the pvr ltd - food division, the guy at the food counter has overcharged me. He has included large pop-corn that was not ordered by me and has also put the charges in my bill. He has overcharged me rs. 260. So, kindly look into the issue and make my experience good in pvr last week.

I am disturbed due to this over-charge.
Have attached the bill image also.

The person's name at the food counter was mahesh. M (Also shown in the bill image)

Regards
Roopa

Team plz place good staff atleast at tickets counter, this is the place where customer interact 1st... miss ASHWINI at nagpur PVR Cinema (empress city mall) provide wrong info, give wrong movie tkt and after talk bout this, she is shouted and arguing for the same.

It has come to many o[censored]s customers, that in bangalore, pvr koramangala, the manager mr. manjunath instructs staff to turn off the air conditioning in the middle of the movie in order to save money.

On confronted, he does not claim any responsibility and says that some customer complained that the air conditioning was off.

This has happened repeatedly and we as customers feel betrayed despite paying such a high ticket price.

It is very cheap of pvr to come down to such tactics.

I wanted to book a ticket for Saturday[protected] however book on 29th by mistake as my previous transanction where I had mentioned the correct date had failed.
I asked them to atleast change the date of my booking if they cant cancel which was not honoured.

I have been to PVR Cinemas 2-3 times within the last 3-4 months. I have noticed that the snack counter doesn't accepted cards. They accept only cash upon that they also don't provide a bill claiming that the machine is not working. It is the situation every time i go. What about people who do not carry cash.
Cards are not accepted at the ticket counter as well.
This is neither legal nor ethical on behalf of PVR Cinemas.
Hopefully...

I need to bring under notice my extremely bad experience in Bhopal PVR. I went to watch a movie on 22/1/2016 10.40 show Airlift seat no.- F18, 19. Before the start of the movie I bought some snacks from your snacks counter where it was prominently highlighted that ''If you don't get a bill for your order, we will make your bill free, contact duty manager''. After making purchase I asked for the bill, the person at the counter told me that he'll serve the snacks along with the bill at my seats.
I received my order at the seat but again no bill. On asking for the bill again he told me that he'll bring it soon. After waiting 10 min for the bill I went to the counter and directly asked Mr. Akshit Arya and Mr. Jagdish (so called Duty managers) for my order to be free. Without making any sense they offered and force me to accept the bill at that moment. I simply refused to accept any bill because I was getting the bill after several requests and after 20 minutes. Finally they didn't took any action and kept making ridiculous and silly excuses.
My point is that its not about money its about business ethics. When you are promising the customer that he'll get the food for free if he doesn't get the bill, better honour your commitment or else remove the disclaimer which is highlighted on every counter. Mr. Akshit Arya (The Duty manager) was completely reluctant about the matter.
I want your management to take appropriate action against such irresponsible behavior of your employees and persons like Mr. Akshit Arya should be fired for not being responsible towards the customers.

I've Purchased 2 300rs. off Coupons for 150rs each
2 200 off Coupons for 100rs each
1 100 off Coupon for 50rs

But When I Visited the PVR People in Chennai (2 Places)
They are Rejecting the Coupon . I've tried 5 times

So total 550 rs Loss

There is nowhere mentioned that power bank is not allowed. We were refused to watch movie with power bank. However I had some urgent requirement of it during the movie. Who is responsible for my loss. I need refund. Act soon. Shikha Gupta shikhaa.[protected]@gmail.com...