PVR Cinemas Complaints & Reviews

I went to watch captain america - civil war (3 d - english) in pvr cinemas, opulent mall, ghaziabad on 10/5/2016, 19:55 show. I specifically asked for centre seats in either of the rows behind at the ticket counter even then the guy booked me r-14 (Left side 4th seat in the third row from the back). At the time of booking, seats were available but as i entered the show centre seats for the rows behind had been already booked and i came to know about my seat. I complained to the usher (Named tinku) distributing the 3d glasses there about the situation before the movie began and he just assured me that the matter will be taken care of, only to not hearing from him again. Halfway through the movie i complained about this to the manager who also did nothing about it except for the false assurance. I had to watch the whole movie there itself.
At the end of the movie, the credits were not shown. Even on me demanding the usher to show the credits (Which had the bonus credit scenes), the projection was switched off and i was asked to leave a telling me that it has no credit scenes. This to my knowledge is not legal. I missed the credits and the scenes. Not to mention the poor service in general and no one there to seek help from.
Ticket attached.

Worst experience ever in pvr... today (10/05/2016, show timing 10:40 a. m., audi03) when i went with my friend to enjoy civil war in pvr lucknow singapore mall lucknow... the attendant gave me other seat instead of mine (mine seats waere k9, k10) 2 or 3 times people came and ask for their seats and i was just changing again and again my seats instead of enjoying the movie... even after that when i called to attendant to give my seat which was allotted me by ticket counter he told me to sit some where else... that was really worst and worst experience...
I never had that much embarrassment in between some movie or else...
I[censored] are not able to give a good service to all of your customers so please stop opening new screens and focus to give good services to your customers first.

Rs. 78.00 was spent on your debit card 4283xxxxxxxx3278 on[protected], 19:58:21 at citrus pay pvr cinemas, mumbai. Available balance in your account is 2, 430.35.
Rs. 78.00 was spent on your debit card 4283xxxxxxxx3278 on[protected], 20:09:18 at citrus pay pvr cinemas, mumbai. Available balance in your account is 2, 273.77.
Rs. 78.00 was spent on your debit card 4283xxxxxxxx3278 on[protected], 20:01:15 at citrus pay pvr cinemas, mumbai. Available balance in your account is 2, 352.06.

This to lodge a complain against the pvr cinema, ved transcube, vadodara. I have an optical problem so i specifically asked for a lower ticket row. I was told that the cinema is full and only tickets left were the higher rows. The theatre was practically empty. This is a cheap trick to sell tickets. It was a 9.45pm jungle book show on 27.94.16. My booking was done by a mr. Visual. He lied on asking why he didn't book for a lower row saying the entire show was booked.

I expect immediate action. It is sorry that an establishment like pvr will resort to such cheap tricks.

Http://api2.pvrcinemas.com/PVRCinemasCMS/getbookingqr?bookingid=GURM[protected]&...⇄

We had reserved 2seats in the executive class in the pvr cinemas, mgf mall, Gurgaon at 9.55 pm on 23 rd April. We finally got to enter at 10.15 pm, 20 mins late. The movie was Jungle Book, and I had taken my 10 year old son. There were many other families with children that were also waiting for 20 mins. This is the first time I have ever seen a delay. Added to our woes the theatre was not cleane. A very disgusting beginning to what hoped to a very beautiful family evening. I would like PVR to duly compensate us to salvage their position. I have attached my tickets for the same.
Thanks,
Anshu Mittal Roy
[protected]@ hotmail.com

Hi,

I have booked ticket for FAN movie of show timing at 9:40. I live in Nagpur, the booking is done from my paytm account on 15/04/2016. Half payment was done by paytm account of Rs 120 and rest was done by debit card. But on the day I have not received any message of this ticket, also when I asked person over their to check on his system he too denied that no such ticket has been booked from our side.I am sending you attachment of both ticket and my account statement.Please go through this complaint as soon as possible and generate the refund.The code on the ticket you can re check, its not been punched at the PVR ticket checking counter.


Thanks,
Geetika Banwari

I was watching panda-3 movies on 7th april.We went into group of 4.After 15 min of movie. Suddenly front row person standup & seat comes so fast that its hit my left toe and my complete nails comes out.
I was in blood & severe pain.We immeditely left the hall & ask staff to give us first aid to clean & get smthing done to get relief.Firstly staff reacted late then they came up with first aid with no dettol & used cotton inside.
Finally we have to left the movies & went to hospital to get it operated.Since then i am in pain & not able to go to office.
My only submission is i was trying to reach pvr for atleast they should apologised & offer us a fresh ticket of same movie but nobody is responding.

I am a cutomer of pvr Cochin lulu mall. My one one and only concern hire some better who can listen property and can convey property and know a proper knowledge about time. One of your ticket booking staff named ' Faheem' please ask him to rectify his mistake as I have lost some amount of him.

This is Trupti
Last two weekend Me and husband was watching movies named 1. Superman v/s Batman. 2. Panda at PVR Indore.

They always have excuses of Nachos (out of Stock), samosa n sandwitch (finished ) iced tea never serve in a proffesional manner. They only forced to buy pop corn and Pepsi.

This weekend I am not going to watch Jungle movie and my friends too.

Pathetic PVR Indore can't get services like Juhu PVR Mumbai.

Do something please I loved to watch movie in PVR but because of these issues. I stop myself from now onwards.

The cost of snacks in pvr is becoming unaffordable these days. The cost of a regular salted popcorn is rs. 190 and cheese/ caramel flavour is rs. 220. The actual cost of the same amount of popcorn anywhere outside would cost merely rs. 20 or max rs. 50. Then on what basis is the cost of popcorn starting at rs. 190? Can't the government take any action on this?...

Two different counters for collecting tickets and a 3d glasses. We wasted time in standing in queue taught they will give us 3d glases while entry.Most of the crowd went back to food counters to get 3d glasses no prior information.Very poor food quality and expensive combo (390 for salted popcorn & 2 regular pepsi) where as rs 240 with butter flavoured pop corns with additional flavours in satyam cinemas. More money less satisfaction and poor experience in pvr and 3d glasses were damaged had to change it twice.

PVR, Novelty Mall, Pathankot
The Picture quality in 3D is not so good and even the glasses given to consumer are very cheap and eyes starts aching after a while.
They are taking as much money like other companies but the most of the consumer are not satisfied with their picture quality in 3D.
The PVR is new Pathankot but their performance is not as we expected.
In city we have a lot of other cinemas and their performance is still better than PVR, but PVR is first 3D in our city so we were very exited about that but after watching the movie we are very disappointed with them and their picture quality.

Hey so basically, booking online should cost 10% more? Who does the business management at pvr? Isn't booking online making your life easier? People don't have to come physically to buy tickets which means you have to hire less people to sell tickets. Remember wankers, there's always a choice. Anyways you'll are losing customers cause of the censor board of india and how everything is cut from the movies. Do you really want no one to show up? Genuinely think your head of pricing and business strategy should be fired. You need a good number of people to maintain overheads. Be smart.

Hi,
I bought movie gift vouchers in bulk in 3 month back and now i am left with 12 gift voucher which i am not able to use because of validity expiry, i have never see such pathetic service ever. You should have some delight policy for your happy customers. It is seems you have zero customer satisfactions. Yes, i know you might have good review from customer as well. But i will make it sure that i will put this on all social media websites and escalate this to higher management as well.

Hi my name Kawaljeet last night16.03.2016 I visited Pvr cinema at panipat. But I feel very sad when pvr cinema staff misbehaving me and staff belong to low quality and support to only inside food items like pop corn etc .pvr staff said to me you only purchase pvr items like pop corn but you cannot eat pizza at cinema hall and pvr staff wasted my time and money include insults me and my friends and bro. Plz help this issuse as soon as possible

Hi this is Manu on 2nd Feb 2016 I am planing to watch movie in pvr gold Koramangala forum I saw the show time and price in online actual price of the ticket 350per ticket and I want to pvr counter directly am asking for two tickets but they told 650per ticket I asked why 650 in online 350 know so she told including food only we will give otherwise we won't give tickets for movie. Sir main thing we are coming to watch the movie not to eat the food . If we want food we will buy whatever we want know then why should I pay unless per food finally I return with my friend am disappointed with service why u people doing like this

On feb 26th 2016, we went watch a movie at pvr hyderabad central. As soon as we entered the pvr portion of the mall it was hot and humid. We quickly entered screen 5. At the entrance of the screen strong air was blowing we thought the screens ac was n't turned off. Once we sat in our seats it was an awful feeling with temperatures touching 30c. How on earth does a reputed company like pvr be this cheap?? Common as a customer i am paying you enough money to run the cinemas as guaranteed. The overall experience to sum it up was worse than a local theatre where a ticket cost would be less than 10rs. By the way we got the ac turned on after repeated complaints only by the end of the movie. It was distressing and abominable
Never going back to pvr cinemas you suck big time...

Hi,

Had visited pvr cinemas, orion mall on 13-feb-2016. At the pvr ltd - food division, the guy at the food counter has overcharged me. He has included large pop-corn that was not ordered by me and has also put the charges in my bill. He has overcharged me rs. 260. So, kindly look into the issue and make my experience good in pvr last week.

I am disturbed due to this over-charge.
Have attached the bill image also.

The person's name at the food counter was mahesh. M (Also shown in the bill image)

Regards
Roopa

Team plz place good staff atleast at tickets counter, this is the place where customer interact 1st... miss ASHWINI at nagpur PVR Cinema (empress city mall) provide wrong info, give wrong movie tkt and after talk bout this, she is shouted and arguing for the same.

It has come to many o[censored]s customers, that in bangalore, pvr koramangala, the manager mr. manjunath instructs staff to turn off the air conditioning in the middle of the movie in order to save money.

On confronted, he does not claim any responsibility and says that some customer complained that the air conditioning was off.

This has happened repeatedly and we as customers feel betrayed despite paying such a high ticket price.

It is very cheap of pvr to come down to such tactics.