[Resolved]  Razorpay — about refund

I made two transactions rs 2795/- from razorpay on irctc on dated 28 march 2019. This transactions are failed and my deducted from my account. But my money not refunded till date 22 april 2019. I am sending transaction id & bank statement through emails from last 15 days razorpay on their costumers support helpline email id razorpaysupport but nill response from razorpay.
So i requested to help me for refunding my money
Thanks
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May 23, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Apr 22, 2019
Updated by AmitPriyaBeniwal
I am sending you my bank account statement

Verified Support
Apr 22, 2019
Razorpay Customer Care's response
Hey Amit,

We checked the transaction [protected] and confirm that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay
Complaint comments 

Comments

I have paid through razorpay 538.70 rupees but in order details payment is pending please refund my money or give my order shoes.payment details has been sent to mail successful, but order isn't delivered yet.The oyyfashion customer care told me that your order will be delivered before 24 April but he didn't give my order shipped details.

Papun@1999's reply, Apr 25, 2019
I got oyyfashion from Facebook
Razorpay Customer Care's response, Apr 30, 2019
Verified Support
Hey Santosh,

We are looking into your query and will keep you updated on the mail thread with reference number 481608 regarding the same. Your patience in the matter is highly appreciated.

Thanks & Regards,
Team Razorpay
Papun@1999's reply, May 1, 2019
Please take action on razorpay to refund my money or my order as ordered.
I booked a ticket on irctc.ticket not booked but money deducted.waiting for refund from past 12 days.there is no response from customer care.the customer care number does not work at all.will i get refund or not.
Refund id-rfnd_CHCKnDAuWliQNA
Razorpay Customer Care's response, Apr 30, 2019
Verified Support
Hey Manoj,

We checked our logs and see that the refund rfnd_CHCKnDAuWliQNA has been processed successfully from our end on April 08th, 2019. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay
Please sir take action on razorpay, please say him to refund my money because I am from a poor class family

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