Razorpay Complaints & Reviews

I tried to book tickets via irctc on 2nd june, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id: [[protected]]
To: irctcc (Razorpay. [protected]@hdfcbank
From: shyam subba (State bank of india)
Google transaction id: cicagkcquorctw

Jul 6, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jun 02, 2019

Updated by Vishwa Singh121 *Update in details above:-

From: Biswajit Singh (State Bank of India)

Verified Support

Jun 05, 2019

Razorpay Customer Care's response Hey Vishwa,

We checked the transaction [protected] and see that this is an unsuccessful payment. You should ideally receive a refund for the same within 7-10 working days. The status of your refund can be tracked here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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S

[email protected]

from Karhal, Uttar Pradesh

Jun 4, 2019

I have made transactions of amount rs 720 for unacedmy plus subscription using upi from irctc. But both the payment not completed and also showing failed at irctc end. Money has been deducted from bank account. 2 times
Help me sir
Mob. [protected]

Reply

[email protected]'s reply, May 31, 2019

Help me sir please

Razorpay Customer Care's response, Jun 5, 2019

Verified Support

Hey Sunil,

We checked and see that the payments pay_CbPhAxHpyewcgC and pay_CbPjMLqjfTHO1M are successful transactions from our end. You can track the status of your payments here: https://bit.ly/2DSjy4T

Thanks & Regards
Team Razorpay

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I tried to book tatkal ticket via irctc on may 31, 2019 via googlepay.
The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked.
The money was not refunded to my account.

Razorpay failed the transaction, disabling me from booking my importany ticket and did not even refund my money.

Upi transaction id:[protected]
To: irctcc (Razorpay. [protected]@hdfcbank
From: varun prasad (State bank of india)
Google transaction id:cicagkcqvk3wea

Jul 13, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jun 02, 2019

Updated by va2un No contact from customer support has taken place. The money has still not been refunded, but somehow the post is marked as resolved.

This is pure cheating RAZORPAY.

Verified Support

Jun 03, 2019

Razorpay Customer Care's response Hey Varun,

We have updated the status of your query on the email thread with the ticket ref: 541658.
Feel free to write back to us on the same email thread for further queries, we will be glad to help you out.

Thanks & Regards,
Team Razorpay

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Address: 201-203,2nd floor, Meadows Sahara plaza complex,near jb nagar(Chakala),Andheri East, Mumbai,400059, Mumbai City, Maharashtra

Website: www.oyyfashion.in

Honorable sir, I am a student from a poor class family. I want to say that I have placed an order before 1.5 months ago but the order isn't delivered yet the customer service center told me that your order will be delivered on 1st May but yet my order isn't delivered, the total order details is attached with this mail.please take action on razorpay and oyyfashion and say them to refund my money as soon as possible . Already I have posted about this in consumer complaint but no result, please kindly take action on razorpay.

Jul 7, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 03, 2019

Razorpay Customer Care's response Hey Papun,

We are sorry to hear this. We have received your request and our team is currently working on the same. Please do expect an update on the email thread with the ticket ref: 481608 at the earliest. Your patience is highly appreciated.

Thanks & Regards,
Team Razorpay

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Address: Ground & 1st Floor, SJR Cyber Laskar, Hosur Rd, Bengaluru, Karnataka, 560030

On 27th march 2019 i had done a transaction to book a flight (Through ixigo) from lucknow to mumbai. The transaction was a failure and so no ticket was generated, but the amount of 3146/- was deducted from my account. As confirmed by ixigo that withim 7 days i'll receive my money which sadly not happened as they never received the money. Then ixigo asked me to connect with my bank (Icici) and also with razorpay who is the mediator in between...

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I haven't received my refund amount, i made a purchase for flight tickets and cancelled them on april 15th, 2019. Please help me get my refund as the merchant is not responding and it has been more than a month since i requested for the cancellation.

Please do the needful and help me as my hard earned money is stuck between razorpay and the merchant.

May 27, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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S

Shivam Sharma123

from Mumbai, Maharashtra

May 27, 2019

Hello sir Maine oyy fashion se shoes order kiye the lekin vo abhi tak nahi aaye hai aur na mujhe mera order number mila hai jisse mai kuchh pata laga saku maine 12 may ko 9:47 am per razorpay se rupaye pay kiye the ye mera transaction id hai HDFF6593E5CE5724F5AAD0DA40369FF46BE please sir refund my payment

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Razorpay Customer Care's response, May 28, 2019

Verified Support

Hello Shivam,

Please write to us with the transaction details at: https://razorpay.com/support/#request and our team will assist you at the earliest.

Regards,
Team Razorpay

J

Jyothi Bandapalli

from Eluru, Andhra Pradesh

May 31, 2019

I booked one kurta on 12/05/2019 which payment was debited from my bank and credited to [protected]@hdfc upi/[protected] but refund is not received till date.

Normally ticket refund for failed transaction is received automatically but this time i have not received despite complaining multiple time.

B.Jyothi

Reply

Razorpay Customer Care's response, Jun 3, 2019

Verified Support

Hello Jyothi,

Please write to us with the transaction details here: https://razorpay.com/support/#request and our team will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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Address: Ground & 1st Floor, SJR Cyber Laskar, Hosur Rd, Bengaluru, Karnataka, Bangalore, Karnataka, 560030

Team,
Please note that I had made a transaction against 3146/- through RazorPay almost 2 months back. The transaction was not successful and so the amount should have got refunded.

No my bank ICICI says they has sent the money back to Razorpay and razorpay says they will not return the money as they are stuck in some processing.

Please help me out.

Jun 25, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

Razorpay Customer Care's response Hey,

Please provide us your transaction details here https://razorpay.com/support/#request so we can check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

May 24, 2019

Updated by twinkapps Transaction was done on 27th March 2019.
The failure was confirmed by the bank and hence bank refunded the money to razorpay's account one month back. Still i have not received my 3146/-

I have filed more than 50 grievance reports and still not one calls nor responds to mails.

I am extremely disappointed by the work culture of RazorPay.

May 27, 2019

Updated by twinkapps Still No response from the team.

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S

samyuktha moorthy

from Delhi, Delhi

May 27, 2019

I used Razor pay UPI app to book my IRCTC ticket. The money was deducted from my bank account but the ticket was not booked.

UPI transaction ID is[protected]
To: IRCTCC - razorpay.[protected]@hdfcbank
Google transction Id: CICAgKDKh6aSfQ

Reply

Razorpay Customer Care's response, May 30, 2019

Verified Support

Hi Samyuktha,

We see that the refund has been successfully processed on 26th May 2019. You may check your IRCTC txn status here on this link with the transaction id: 100001832255144 - https://razorpay.com/support/#refund with the IRCTC txn id.

Thanks and regards,
Team Razorpay

A

Aravind Seetharaman

from Chennai, Tamil Nadu

May 28, 2019

I used to took tickets by 'razor payment gateway'. The ticket was not booked /failure but the amount is debited from my account. I was hoping the amount would automatically credited back to my account, but till now i have not received. Please give me a feedback on this.

Reply

Razorpay Customer Care's response, May 30, 2019

Verified Support

Hi Aravind,

We checked the transaction ID 100001855522327 with the reference number 914707472364 and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund

Thanks and regards,
Team Razorpay

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Iam shankar Agarwal i try to book a ticket through irctc app and my payment transferred to razorpay account but ticket not get, i think it's not transferred to irctc so please refund the money

See mentioned below transaction

Date:22 may 2019, 5:25pm.

From:SHANKAR AGARWAL

To:IRCTCC (razopay.[protected]@hdfcbank)

Google transaction ID:CICAgKDKI6_eLg

Upi transaction ID:[protected]

Jun 24, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

Razorpay Customer Care's response Hey Shankar,

We checked the transaction [protected] and see that this is an unsuccessful payment. You should ideally receive a refund for the same within 7-10 working days. The status of your refund can be tracked here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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R

Ram Singh Choudhary

from Delhi, Delhi

May 28, 2019

I applied for fresh passport . Razorpay is payment gateway at passport application site. Passport fee is 1500 but razorpay collected 4000, where is my 2500 rest?.
My mail id is ramsingh.choudhary.[protected]@gmail.com
Name: ram Singh Choudhary

Reply

Razorpay Customer Care's response, May 29, 2019

Verified Support

Hey Ram,

We have updated the status of your query on the email thread with the ticket ref number: 521463.
Feel free to write back to us on the same email thread for further queries, we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay

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Address: Coep boys hostel , Shivajinagar, Pune, Maharashtra, 411005

I have tried to book ticket on IRCTC app through my debit card. I was unable to do it because of some network issues but my money was deducted from my bank account . And it is showing error as payment "pending from bank end" . It been 4-5 days after this incident. Hereby I have given my transaction details about it .

Payment status : pending from bank end
Transaction I'd : [protected]
Date : 16/05/2019
Failure reason : no response from bank
Journey : Pune to Nanded.

Kindly look into it and please provide me solution . Thanks in advance.

Jun 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 24, 2019

Razorpay Customer Care's response Hey Sangram,

We checked the transaction [protected] and see that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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A

Ahmed Irfan

from Mumbai, Maharashtra

May 30, 2019

My payment got deducted by I didn't receive my ticket I m trying to cal but no one give a response I booked a ticket from your website

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Razorpay Customer Care's response, May 31, 2019

Verified Support

Hey Irfan,

We have updated the status of your query on the email thread with the ticket ref number: 535027.
Feel free to write back to us on the same email thread for further queries, we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay

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I have cancelled my ticket on 10th may 2019 and its 19th may 2019 today. It was written that it will take 4-5 days and it has been 9 days already passed and i have not received the refund yet. My razorpay refund id is: rfnd_cthqexiukzs7hj. Please check the status and refund my money. My pnr number is [protected] and i am worried i have to cancel other tickets also please help.

Jun 21, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Razorpay Customer Care's response Hey Sonam,

Kindly write to us with your transaction details here: https://razorpay.com/support/#request. We will have this checked and get back to you on the same at the earliest.

Thanks & Regards
Team Razorpay

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P

Patrick Prakash

from Mavelikara, Kerala

May 21, 2019

Booked Two Train Tickets from IRCTC using RazorPay and failed with Pending From Bank end Error
Transaction Id: [protected]
Transcation Id of Second Ticket :[protected]

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Razorpay Customer Care's response, May 22, 2019

Verified Support

Hey,

We checked and see that the transactions 100001826518055 and 100001826525207 are unsuccessful payments and the refunds for the same have been processed successfully. You can track the status of the refunds here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

A

Abhi6658

from Samastipur, Bihar

May 21, 2019

Sir, I book a ticket on 09/05/2019 from Anand vihar to Bihiya. But i got a not booked with reason of not response from bank. But my 2290.98 rupees withdrawal from my account. But after 11 days my amount is not refund in my account. Please Refund my balance.
Transaction Id is- [protected]

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Razorpay Customer Care's response, May 22, 2019

Verified Support

Hey,

We checked and see that the transaction 100001823216734 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

R

rahul0181

from Mumbai, Maharashtra

May 24, 2019

Money deducted from bank account but ticket was not booked by google pay

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Razorpay Customer Care's response, May 27, 2019

Verified Support

Hi Rahul,

We see that a refund: rfnd_CZO07Qbsdfhl2z of amount: â‚¹1, 920.49 was successfully processed on: 24th May, 2019. You will receive the refund credit within 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Regards,
Team Razorpay

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Address: Pune, Maharashtra

[protected] this person call my phone for job requrement he says pay 50 rupess regstration fees he will send me link of naukarilab.in i was pay money 50 reupess but transiin not accepted when i was see mobile bank message from my account 120000 transfer your company account number aftwr this person switch off phone please give my reupess i am give complaint also

Jun 21, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Razorpay Customer Care's response Hey,

We are sorry to hear this.

Please write to us with your transaction and contact details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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A

Abhinandan Baruah

from Mumbai, Maharashtra

May 24, 2019

On 21 may 2019 I have booked a ticket from Guwahati to mariani on Jan Shatabdi express for 22 may 2019 through BHIM UPI but for some technical problems my money was deducted but ticket was not booked. My transaction ID is[protected]. I expect it to be resolved in the earliest. Thanking you

Reply

Razorpay Customer Care's response, May 27, 2019

Verified Support

Hi Abhinandan,

We see that the IRCTC transaction with ID: 100001846437730 was successfully refunded on 26th May. You will receive the refund credit within 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Regards,
Team Razorpay

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Address: Pune, Maharashtra

[protected] this person call my phone for job requrement he says pay 50 rupess regstration fees he will send me link of naukarilab.in i was pay money 50 reupess but transiin not accepted when i was see mobile bank message from my account 120000 transfer your company account number aftwr this person switch off phone please give my reupess i am give complaint also this 4 time he was reducted money from my bank account

Jun 20, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 20, 2019

Razorpay Customer Care's response Hey,

We are sorry to hear this.

Please write to us with your transaction and contact details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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I

Infant Roy

from Mumbai, Maharashtra

May 21, 2019

I tried to book tickets via irctc on May 20, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Reply

Razorpay Customer Care's response, May 22, 2019

Verified Support

Hey,

We checked our logs and see that the payment 100001844840855 is an unsuccessful transaction. You would ideally receive the refund for the same to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

S

Shivani0003

from Delhi, Delhi

May 23, 2019

I tried to book tickets via irctc on june 7, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the ticket is not booked. The money was not refunded to my account.

And please work on this asap.

Reply

Razorpay Customer Care's response, May 23, 2019

Verified Support

Hey Shivani,

We checked our logs and see that the transaction 100001846738523 is an unsuccessful transaction and the refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: Anand sojitra Road, jantachokdi, 388121, Anand, Gujarat, SBIN0003119

Website: Airtel money

Today date 16/05/2019 chhiting in my saving account so please do not transaction of 8950.00 in your account so please refund me as early as possible due to chhiting by other men. A/c no. [protected] so please do needful and refund me so please take action as early as possible so i am complaint to you for refund my money in my account so i kindly request you

Jun 20, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 17, 2019

Razorpay Customer Care's response Hi Indravardhan,

We are sorry to hear this. Please write to us with your transaction and contact details here: https://razorpay.com/support/#request and we will have this checked and get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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# fraud transaction #
Dear sir,
I have received a call on the name of job consultancy, on 11th may'15 saying to register on naukriprovider.com for job. Once completing the registration process with details of debit card, i have got a message that a transaction of rs 3939 has been happen through razorpay[protected] with txn id#314551 from sbi debit card.
This transaction has happened without our knowledge and consent. So i request you to kindly consider look into the issue and take appropriate action so that hard earned money can be returned to my account.

Some details of transactions are:
1) txn#314551
2) pos 70020692
3) last digit debit card=2043

Do let me know, how i can help further in this.

Customer name: dharnika bhatnagar
Contact no: [protected]
Email id:[protected]@gmail.com

Jun 17, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 17, 2019

Razorpay Customer Care's response Hey Dharnika,

We have updated the status of your query on the email thread with the ticket ref: 512144.
Feel free to write back to us for further queries on the same email thread and we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay

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V

Vanita Bhati

from Bharuch, Gujarat

May 16, 2019

Dear sir.
I have done the online payment for pancard through razor pay. But there is no reply from pancard section. So i request you to pls refund the amount as soon as possible.

Reply

Razorpay Customer Care's response, May 17, 2019

Verified Support

Hey Vanita,

Please write to us with your transaction details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

S

Sarang.shekhar 15

from Mumbai, Maharashtra

May 16, 2019

Sir, on May3, 2019. I paid 299 rupees for gurus note o[censored]PSC and I got that payment success mail . But they(gurus note) are telling the payment is not completed so please help and refund me. That will batter for me either send to gurus notes office . Then they will send me note and I can make it useful

Reply

Razorpay Customer Care's response, May 17, 2019

Verified Support

Hey Sarang,

Please write to us with your transaction details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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While booking a railway e-ticket through irctc rail connect app, an amount of Rs:980.90 is debited from my account, but ticket is not booked.The payment status is Pending From Bank End .I have done payment through UPI BHIM APP with transaction Id[protected]. Please help me with this problem and refund the amount tl my account as soon as possible.

Jun 15, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 15, 2019

Razorpay Customer Care's response Hi,

We checked and see that the transaction [protected] is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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S

SHAKTISINGH THAKUR

from Noida, Uttar Pradesh

May 15, 2019

Money is deducted from my bank account but ticket is not booked.How can I sure that my booking is confirmed as it's showing not booked because no bank response.

Reply

Razorpay Customer Care's response, May 17, 2019

Verified Support

Hey Shakti,

We checked and see that the transaction 100001831254794 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

J

Jose Michael

from Mumbai, Maharashtra

May 16, 2019

A fraud transaction happened it is not my razorpayairtel account . Kindly look into the matter it's Rs. 8950/-
Some other person called and did the transaction. Kindly refund the amount sir.

Thank you

Reply

Razorpay Customer Care's response, May 17, 2019

Verified Support

Hey Jose,

Please write to us with the transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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I had booked an irctc ticket of amount 910 upi reference no.[protected] on 04- may-19. The amount has been debited from my account and there is no confirmation for ticket. Please check at your end whether the money has been processed for my ticket or not as i'm unable to book another without confirmation of the same.
Kindly check and revert at the earlie

Jun 16, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 14, 2019

Razorpay Customer Care's response Hey Dishoj,

We checked and see that the transaction [protected] is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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S

SHAKTISINGH THAKUR

from Noida, Uttar Pradesh

May 14, 2019

Money is deducted from my account but ticket is not booked what time it'll take ?

Reply

Razorpay Customer Care's response, May 15, 2019

Verified Support

Hey Shakti,

We checked and see that the transaction 100001831254794 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

D

Dishoj Varma

from Delhi, Delhi

May 16, 2019

My name is Dishoj Varma I wanted to book a ticket and did it on IRCTC app. I have done my payment through upi option(Googlepay). I Have got the information and I paid it but I didn't get my ticket. What should I do now..

Reply

Dishoj Varma's [Complaint's author] reply, May 7, 2019

I had booked an irctc ticket of amount 910 upi reference no. 912418825246 on 04- may-19. The amount has been debited from my account and there is no confirmation for ticket. Please check at your end whether the money has been processed for my ticket or not as i'm unable to book another without confirmation of the same.
Kindly check and revert at the earlies

Razorpay Customer Care's response, May 23, 2019

Verified Support

Hi Dishoj,

We see that the refund has been successfully processed on 9th May 2019. You may check your IRCTC txn status here on this link with your IRCTC txn id 100001815388765 - https://razorpay.com/support/#refund.

Thanks and regards,
Team Razorpay

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Hi,
I made a payment of 6000inr for calling device to magicjack.in and razorpay is payment provider for magicjack.in. I waited for 1 week to get the good to be delivered but, i haven't received. I failed complaint request to razor pay. They wasted 20 days of my time and now they are telling that merchant is not responding. They can't do anything about the fraud that took place through them. They r not proparly responding to my requests as well.
Payment id : pay_cio2d2xrjb1hbd

Jun 24, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 14, 2019

Razorpay Customer Care's response Hey Anil,

Thank you for your time on call. As conveyed, please follow the steps mentioned over the mail thread with reference number 474171 and do feel free to write back to us on the same for any further queries. We would be happy to assist:)

Thanks & Regards,
Team Razorpay

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K

kvinay.nishad

from Bengaluru, Karnataka

May 15, 2019

During booking railway ticket not booked but in money deducted so plz refund money details as,

payment interface : razorpay.[protected]@hdfcbank
transaction ID :[protected]
Date : 08/05/2019

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kvinay.nishad's reply, May 13, 2019

plz reply

kvinay.nishad's reply, May 13, 2019

i will spread a massage to all in our group don't use RAZORPAY payment interface becouse their support executive not responding any complain, I have feel it is a very rubbish payment interface & I will never use it...

Razorpay Customer Care's response, May 17, 2019

Verified Support

Hey,

We checked and see that the transaction 100001822597814 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: Gorakhpur, Uttar Pradesh

I made payment through bhim application via razorpay, payment become successful but tickets was not booked and money was deducted from my bank account, i have received the message of successful payment with transaction id on my bhim application account and i have received a text message on phone, but i have not received any ticket confirmation sms.

Jun 8, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

Razorpay Customer Care's response Hey Pragya,

We checked the transaction [protected] and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: Mumbai City, Maharashtra, 400709

I request you to take immediate action and refund â‚¹3379.92 on my bank account. I have accidentally transferred this sum. I need a refund as soon as possible.
I would like you to understand my problem and resolve the issue very soon.
I would be highly obliged if you pay attention to my problem.
I request you to revert as soon as possible.
The details are...
Ranjit saha
Canara bank
A/c no.[protected]

Jun 13, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 06, 2019

Razorpay Customer Care's response Hey Ranjit,

Please provide us your transaction details here https://razorpay.com/support/#request so we can check the same and assist you further.

Thanks & Regards,
Team Razorpay

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Address: Chennai, Tamil Nadu, 600129

I have booked one irctc ticket for rs 690 last sunday but amount was debited but ticket was not booked when will i get my refund? Trying customer care for long but no use. Please contact me [protected] and help getting refund on priority i am really worried and scared that u will lose my money. Your payment gateway is really worst
Please provide any other toll free number or mobile number to get in touch with you. Also refund status showing same message everyday. Your service very pathetic

Jun 7, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 06, 2019

Razorpay Customer Care's response Hey,

Please provide us with your transaction details here https://razorpay.com/support/#request so we can check the same and update you at the earliest. You can also track the status of your transaction here https://bit.ly/2DSjy4T.

Thanks & Regards,
Team Razorpay

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F

fazil ns

from Alappuzha, Kerala

May 8, 2019

Hi tried booking tickets on irctc website through razor pay payment channel, amount was debited from my account, but am getting the message pending from bank End and ticket was not booked too.
Booking Transaction ID:[protected]
Reservation ID:[protected]
Train No:16319/BAND HUMSAFAR
Transaction amount :3150 rs

Reply

Razorpay Customer Care's response, May 10, 2019

Verified Support

Hey Fazil,

We checked our logs and see that the payment 100001811776597 is an unsuccessful transaction. You would ideally receive the refund for the same to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Hello,

I booked a ticket today through razorpay. The money got debited from my sbi account but the ticket was not booked, instead its showing "payment pending from bank end". It was a tatkal booking and hence i lost the chance of booking a ticket.

Ticket was from new dekhi to kanpur central

The amount which was debited was 1060.49

Can you please help resolving this query

Jun 13, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

Razorpay Customer Care's response Hey Amitesh,

We checked the transaction [protected] and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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