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Updated: Sep 9, 2025
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Razorpay reviews & complaints page 146

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A
AmulyaNaik
from Gurgaon, Haryana
May 27, 2019
Resolved
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Resolved

I haven't received my refund amount, i made a purchase for flight tickets and cancelled them on april 15th, 2019. Please help me get my refund as the merchant is not responding and it has been more than a month since i requested for the cancellation.

Please do the needful and help me as my hard earned money is stuck between razorpay and the merchant.
May 27, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
View replies
Hello sir Maine oyy fashion se shoes order kiye the lekin vo abhi tak nahi aaye hai aur na mujhe mera order number mila hai jisse mai kuchh pata laga saku maine 12 may ko 9:47 am per razorpay se rupaye pay kiye the ye mera transaction id hai HDFF6593E5CE5724F5AAD0DA40369FF46BE please sir refund my payment
Reply
Razorpay Customer Care's response, May 28, 2019
Verified Support
Hello Shivam,

Please write to us with the transaction details at: https://razorpay.com/support/#request and our team will assist you at the earliest.

Regards,
Team Razorpay
I booked one kurta on 12/05/2019 which payment was debited from my bank and credited to [protected]@hdfc upi/[protected] but refund is not received till date.

Normally ticket refund for failed transaction is received automatically but this time i have not received despite complaining multiple time.

B.Jyothi
Reply
Razorpay Customer Care's response, Jun 3, 2019
Verified Support
Hello Jyothi,

Please write to us with the transaction details here: https://razorpay.com/support/#request and our team will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay
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    T
    twinkapps
    from Mumbai, Maharashtra
    May 23, 2019
    Resolved
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    Resolved

    Address: Ground & 1st Floor, SJR Cyber Laskar, Hosur Rd, Bengaluru, Karnataka, Bangalore, Karnataka, 560030

    Team,
    Please note that I had made a transaction against 3146/- through RazorPay almost 2 months back. The transaction was not successful and so the amount should have got refunded.

    No my bank ICICI says they has sent the money back to Razorpay and razorpay says they will not return the money as they are stuck in some processing.

    Please help me out.
    Jun 25, 2019
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    May 24, 2019
    Razorpay Customer Care's response     Hey,

    Please provide us your transaction details here https://razorpay.com/support/#request so we can check the same and update you at the earliest.

    Thanks & Regards,
    Team Razorpay
    May 24, 2019
    Updated by twinkapps     Transaction was done on 27th March 2019.
    The failure was confirmed by the bank and hence bank refunded the money to razorpay's account one month back. Still i have not received my 3146/-

    I have filed more than 50 grievance reports and still not one calls nor responds to mails.

    I am extremely disappointed by the work culture of RazorPay.
    May 27, 2019
    Updated by twinkapps     Still No response from the team.
    View replies
    I used Razor pay UPI app to book my IRCTC ticket. The money was deducted from my bank account but the ticket was not booked.

    UPI transaction ID is[protected]
    To: IRCTCC - razorpay.[protected]@hdfcbank
    Google transction Id: CICAgKDKh6aSfQ
    Reply
    Razorpay Customer Care's response, May 30, 2019
    Verified Support
    Hi Samyuktha,

    We see that the refund has been successfully processed on 26th May 2019. You may check your IRCTC txn status here on this link with the transaction id: 100001832255144 - https://razorpay.com/support/#refund with the IRCTC txn id.

    Thanks and regards,
    Team Razorpay
    I used to took tickets by 'razor payment gateway'. The ticket was not booked /failure but the amount is debited from my account. I was hoping the amount would automatically credited back to my account, but till now i have not received. Please give me a feedback on this.

    refund not initiated - Comment #3444121 - Image #0
    Reply
    Razorpay Customer Care's response, May 30, 2019
    Verified Support
    Hi Aravind,

    We checked the transaction ID 100001855522327 with the reference number 914707472364 and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund

    Thanks and regards,
    Team Razorpay
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      B
      Banty Biswakarma
      from Mumbai, Maharashtra
      May 22, 2019
      Resolved
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      Resolved

      Iam shankar Agarwal i try to book a ticket through irctc app and my payment transferred to razorpay account but ticket not get, i think it's not transferred to irctc so please refund the money

      See mentioned below transaction

      Date:22 may 2019, 5:25pm.

      From:SHANKAR AGARWAL

      To:IRCTCC (razopay.[protected]@hdfcbank)

      Google transaction ID:CICAgKDKI6_eLg

      Upi transaction ID:[protected]
      +2 photos
      Jun 24, 2019
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      May 24, 2019
      Razorpay Customer Care's response       Hey Shankar,

      We checked the transaction [protected] and see that this is an unsuccessful payment. You should ideally receive a refund for the same within 7-10 working days. The status of your refund can be tracked here https://razorpay.com/support/#refund.

      Thanks & Regards,
      Team Razorpay
      View replies
      I applied for fresh passport . Razorpay is payment gateway at passport application site. Passport fee is 1500 but razorpay collected 4000, where is my 2500 rest?.
      My mail id is ramsingh.choudhary.[protected]@gmail.com
      Name: ram Singh Choudhary
      Reply
      Razorpay Customer Care's response, May 29, 2019
      Verified Support
      Hey Ram,

      We have updated the status of your query on the email thread with the ticket ref number: 521463.
      Feel free to write back to us on the same email thread for further queries, we will be glad to assist you with the same.

      Thanks & Regards,
      Team Razorpay
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        S
        Sangram Maske
        from Delhi, Delhi
        May 22, 2019
        Resolved
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        Resolved

        Address: Coep boys hostel , Shivajinagar, Pune, Maharashtra, 411005

        I have tried to book ticket on IRCTC app through my debit card. I was unable to do it because of some network issues but my money was deducted from my bank account . And it is showing error as payment "pending from bank end" . It been 4-5 days after this incident. Hereby I have given my transaction details about it .

        Payment status : pending from bank end
        Transaction I'd : [protected]
        Date : 16/05/2019
        Failure reason : no response from bank
        Journey : Pune to Nanded.

        Kindly look into it and please provide me solution . Thanks in advance.
        +1 photos
        Jun 28, 2019
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        May 24, 2019
        Razorpay Customer Care's response         Hey Sangram,

        We checked the transaction [protected] and see that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

        Thanks & Regards,
        Team Razorpay
        View replies
        My payment got deducted by I didn't receive my ticket I m trying to cal but no one give a response I booked a ticket from your website

        regarding payment failure at irctc app - Comment #3446716 - Image #0
        regarding payment failure at irctc app - Comment #3446716 - Image #1
        Reply
        Razorpay Customer Care's response, May 31, 2019
        Verified Support
        Hey Irfan,

        We have updated the status of your query on the email thread with the ticket ref number: 535027.
        Feel free to write back to us on the same email thread for further queries, we will be glad to assist you with the same.

        Thanks & Regards,
        Team Razorpay
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          S
          sonam100
          from Mumbai, Maharashtra
          May 19, 2019
          Resolved
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          Resolved

          I have cancelled my ticket on 10th may 2019 and its 19th may 2019 today. It was written that it will take 4-5 days and it has been 9 days already passed and i have not received the refund yet. My razorpay refund id is: rfnd_cthqexiukzs7hj. Please check the status and refund my money. My pnr number is [protected] and i am worried i have to cancel other tickets also please help.
          Jun 21, 2019
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          May 20, 2019
          Razorpay Customer Care's response           Hey Sonam,

          Kindly write to us with your transaction details here: https://razorpay.com/support/#request. We will have this checked and get back to you on the same at the earliest.

          Thanks & Regards
          Team Razorpay
          View replies
          Booked Two Train Tickets from IRCTC using RazorPay and failed with Pending From Bank end Error
          Transaction Id: [protected]
          Transcation Id of Second Ticket :[protected]
          Reply
          Razorpay Customer Care's response, May 22, 2019
          Verified Support
          Hey,

          We checked and see that the transactions 100001826518055 and 100001826525207 are unsuccessful payments and the refunds for the same have been processed successfully. You can track the status of the refunds here https://razorpay.com/support/#refund.

          Thanks & Regards,
          Team Razorpay
          Sir, I book a ticket on 09/05/2019 from Anand vihar to Bihiya. But i got a not booked with reason of not response from bank. But my 2290.98 rupees withdrawal from my account. But after 11 days my amount is not refund in my account. Please Refund my balance.
          Transaction Id is- [protected]

          railyatri ticket cancellation refund - Comment #3438949 - Image #0
          Reply
          Razorpay Customer Care's response, May 22, 2019
          Verified Support
          Hey,

          We checked and see that the transaction 100001823216734 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

          Thanks & Regards,
          Team Razorpay
          Money deducted from bank account but ticket was not booked by google pay

          railyatri ticket cancellation refund - Comment #3441600 - Image #0
          Reply
          Razorpay Customer Care's response, May 27, 2019
          Verified Support
          Hi Rahul,

          We see that a refund: rfnd_CZO07Qbsdfhl2z of amount: ₹1, 920.49 was successfully processed on: 24th May, 2019. You will receive the refund credit within 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

          Regards,
          Team Razorpay
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            D
            dak12
            from Pune, Maharashtra
            May 18, 2019
            Resolved
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            Resolved

            Address: Pune, Maharashtra

            [protected] this person call my phone for job requrement he says pay 50 rupess regstration fees he will send me link of naukarilab.in i was pay money 50 reupess but transiin not accepted when i was see mobile bank message from my account 120000 transfer your company account number aftwr this person switch off phone please give my reupess i am give complaint also
            +1 photos
            Jun 21, 2019
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            May 20, 2019
            Razorpay Customer Care's response             Hey,

            We are sorry to hear this.

            Please write to us with your transaction and contact details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

            Thanks & Regards,
            Team Razorpay
            View replies
            On 21 may 2019 I have booked a ticket from Guwahati to mariani on Jan Shatabdi express for 22 may 2019 through BHIM UPI but for some technical problems my money was deducted but ticket was not booked. My transaction ID is[protected]. I expect it to be resolved in the earliest. Thanking you

            hack my bank account - Comment #3441668 - Image #0
            hack my bank account - Comment #3441668 - Image #1
            Reply
            Razorpay Customer Care's response, May 27, 2019
            Verified Support
            Hi Abhinandan,

            We see that the IRCTC transaction with ID: 100001846437730 was successfully refunded on 26th May. You will receive the refund credit within 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

            Regards,
            Team Razorpay
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              D
              dak12
              from Pune, Maharashtra
              May 18, 2019
              Resolved
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              Resolved

              Address: Pune, Maharashtra

              [protected] this person call my phone for job requrement he says pay 50 rupess regstration fees he will send me link of naukarilab.in i was pay money 50 reupess but transiin not accepted when i was see mobile bank message from my account 120000 transfer your company account number aftwr this person switch off phone please give my reupess i am give complaint also this 4 time he was reducted money from my bank account
              +2 photos
              Jun 20, 2019
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              May 20, 2019
              Razorpay Customer Care's response               Hey,

              We are sorry to hear this.

              Please write to us with your transaction and contact details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

              Thanks & Regards,
              Team Razorpay
              View replies
              I tried to book tickets via irctc on May 20, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

              my bank account was hacked - Comment #3438946 - Image #0
              Reply
              Razorpay Customer Care's response, May 22, 2019
              Verified Support
              Hey,

              We checked our logs and see that the payment 100001844840855 is an unsuccessful transaction. You would ideally receive the refund for the same to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

              Thanks & Regards,
              Team Razorpay
              I tried to book tickets via irctc on june 7, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the ticket is not booked. The money was not refunded to my account.

              And please work on this asap.

              my bank account was hacked - Comment #3440941 - Image #0
              my bank account was hacked - Comment #3440941 - Image #1
              Reply
              Razorpay Customer Care's response, May 23, 2019
              Verified Support
              Hey Shivani,

              We checked our logs and see that the transaction 100001846738523 is an unsuccessful transaction and the refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

              Thanks & Regards,
              Team Razorpay
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                I
                Indravadan Mistry
                from Delhi, Delhi
                May 16, 2019
                Resolved
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                Address: Anand sojitra Road, jantachokdi, 388121, Anand, Gujarat, SBIN0003119
                Website: Airtel money

                Today date 16/05/2019 chhiting in my saving account so please do not transaction of 8950.00 in your account so please refund me as early as possible due to chhiting by other men. A/c no. [protected] so please do needful and refund me so please take action as early as possible so i am complaint to you for refund my money in my account so i kindly request you
                +1 photos
                Jun 20, 2019
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                May 17, 2019
                Razorpay Customer Care's response                 Hi Indravardhan,

                We are sorry to hear this. Please write to us with your transaction and contact details here: https://razorpay.com/support/#request and we will have this checked and get back to you on the same at the earliest.

                Thanks & Regards,
                Team Razorpay
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                  D
                  dharnika
                  from Gurgaon, Haryana
                  May 15, 2019
                  Resolved
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                  Resolved

                  # fraud transaction #
                  Dear sir,
                  I have received a call on the name of job consultancy, on 11th may'15 saying to register on naukriprovider.com for job. Once completing the registration process with details of debit card, i have got a message that a transaction of rs 3939 has been happen through razorpay[protected] with txn id#314551 from sbi debit card.
                  This transaction has happened without our knowledge and consent. So i request you to kindly consider look into the issue and take appropriate action so that hard earned money can be returned to my account.

                  Some details of transactions are:
                  1) txn#314551
                  2) pos 70020692
                  3) last digit debit card=2043

                  Do let me know, how i can help further in this.

                  Customer name: dharnika bhatnagar
                  Contact no: [protected]
                  Email id:[protected]@gmail.com
                  +1 photos
                  Jun 17, 2019
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  May 17, 2019
                  Razorpay Customer Care's response                   Hey Dharnika,

                  We have updated the status of your query on the email thread with the ticket ref: 512144.
                  Feel free to write back to us for further queries on the same email thread and we will be glad to assist you with the same.

                  Thanks & Regards,
                  Team Razorpay
                  View replies
                  Dear sir.
                  I have done the online payment for pancard through razor pay. But there is no reply from pancard section. So i request you to pls refund the amount as soon as possible.
                  Reply
                  Razorpay Customer Care's response, May 17, 2019
                  Verified Support
                  Hey Vanita,

                  Please write to us with your transaction details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

                  Thanks & Regards,
                  Team Razorpay
                  Sir, on May3, 2019. I paid 299 rupees for gurus note o[censored]PSC and I got that payment success mail . But they(gurus note) are telling the payment is not completed so please help and refund me. That will batter for me either send to gurus notes office . Then they will send me note and I can make it useful
                  Reply
                  Razorpay Customer Care's response, May 17, 2019
                  Verified Support
                  Hey Sarang,

                  Please write to us with your transaction details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

                  Thanks & Regards,
                  Team Razorpay
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                    J
                    Joytam123
                    from Patna, Bihar
                    May 13, 2019
                    Resolved
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                    Resolved

                    While booking a railway e-ticket through irctc rail connect app, an amount of Rs:980.90 is debited from my account, but ticket is not booked.The payment status is Pending From Bank End .I have done payment through UPI BHIM APP with transaction Id[protected]. Please help me with this problem and refund the amount tl my account as soon as possible.
                    Jun 15, 2019
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    May 15, 2019
                    Razorpay Customer Care's response                     Hi,

                    We checked and see that the transaction [protected] is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

                    Thanks & Regards,
                    Team Razorpay
                    View replies
                    Money is deducted from my bank account but ticket is not booked.How can I sure that my booking is confirmed as it's showing not booked because no bank response.

                    razorpay money deducted but irctc website shows pending from bank end - Comment #3432864 - Image #0
                    Reply
                    Razorpay Customer Care's response, May 17, 2019
                    Verified Support
                    Hey Shakti,

                    We checked and see that the transaction 100001831254794 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

                    Thanks & Regards,
                    Team Razorpay
                    A fraud transaction happened it is not my razorpayairtel account . Kindly look into the matter it's Rs. 8950/-
                    Some other person called and did the transaction. Kindly refund the amount sir.

                    Thank you
                    Reply
                    Razorpay Customer Care's response, May 17, 2019
                    Verified Support
                    Hey Jose,

                    Please write to us with the transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

                    Thanks & Regards,
                    Team Razorpay
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                      D
                      Dishoj Varma
                      from Delhi, Delhi
                      May 10, 2019
                      Resolved
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                      Resolved

                      I had booked an irctc ticket of amount 910 upi reference no.[protected] on 04- may-19. The amount has been debited from my account and there is no confirmation for ticket. Please check at your end whether the money has been processed for my ticket or not as i'm unable to book another without confirmation of the same.
                      Kindly check and revert at the earlie
                      Jun 16, 2019
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      May 14, 2019
                      Razorpay Customer Care's response                       Hey Dishoj,

                      We checked and see that the transaction [protected] is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

                      Thanks & Regards,
                      Team Razorpay
                      View replies
                      Money is deducted from my account but ticket is not booked what time it'll take ?

                      i have booked a ticket from irctc app using upi option i didn't get tickets but my money is deducted. - Comment #3431812 - Image #0
                      i have booked a ticket from irctc app using upi option i didn't get tickets but my money is deducted. - Comment #3431812 - Image #1
                      Reply
                      Razorpay Customer Care's response, May 15, 2019
                      Verified Support
                      Hey Shakti,

                      We checked and see that the transaction 100001831254794 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

                      Thanks & Regards,
                      Team Razorpay
                      My name is Dishoj Varma I wanted to book a ticket and did it on IRCTC app. I have done my payment through upi option(Googlepay). I Have got the information and I paid it but I didn't get my ticket. What should I do now..
                      Reply
                      Dishoj Varma's [Complaint's author] reply, May 7, 2019
                      I had booked an irctc ticket of amount 910 upi reference no. 912418825246 on 04- may-19. The amount has been debited from my account and there is no confirmation for ticket. Please check at your end whether the money has been processed for my ticket or not as i'm unable to book another without confirmation of the same.
                      Kindly check and revert at the earlies
                      Razorpay Customer Care's response, May 23, 2019
                      Verified Support
                      Hi Dishoj,

                      We see that the refund has been successfully processed on 9th May 2019. You may check your IRCTC txn status here on this link with your IRCTC txn id 100001815388765 - https://razorpay.com/support/#refund.

                      Thanks and regards,
                      Team Razorpay
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                        A
                        Anil Kumar Ghanta
                        from Ongole, Andhra Pradesh
                        May 9, 2019
                        Resolved
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                        Resolved

                        Hi,
                        I made a payment of 6000inr for calling device to magicjack.in and razorpay is payment provider for magicjack.in. I waited for 1 week to get the good to be delivered but, i haven't received. I failed complaint request to razor pay. They wasted 20 days of my time and now they are telling that merchant is not responding. They can't do anything about the fraud that took place through them. They r not proparly responding to my requests as well.
                        Payment id : pay_cio2d2xrjb1hbd
                        Jun 24, 2019
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        May 14, 2019
                        Razorpay Customer Care's response                         Hey Anil,

                        Thank you for your time on call. As conveyed, please follow the steps mentioned over the mail thread with reference number 474171 and do feel free to write back to us on the same for any further queries. We would be happy to assist:)

                        Thanks & Regards,
                        Team Razorpay
                        View replies
                        During booking railway ticket not booked but in money deducted so plz refund money details as,

                        payment interface : razorpay.[protected]@hdfcbank
                        transaction ID :[protected]
                        Date : 08/05/2019

                        providing service to fraudulent merchants and cheated me for 6000 - Comment #3433286 - Image #0
                        Reply
                        kvinay.nishad's reply, May 13, 2019
                        plz reply
                        kvinay.nishad's reply, May 13, 2019
                        i will spread a massage to all in our group don't use RAZORPAY payment interface becouse their support executive not responding any complain, I have feel it is a very rubbish payment interface & I will never use it...
                        Razorpay Customer Care's response, May 17, 2019
                        Verified Support
                        Hey,

                        We checked and see that the transaction 100001822597814 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

                        Thanks & Regards,
                        Team Razorpay
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                          P
                          Pragya87
                          from Antu, Uttar Pradesh
                          May 6, 2019
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                          Address: Gorakhpur, Uttar Pradesh

                          I made payment through bhim application via razorpay, payment become successful but tickets was not booked and money was deducted from my bank account, i have received the message of successful payment with transaction id on my bhim application account and i have received a text message on phone, but i have not received any ticket confirmation sms.
                          +1 photos
                          Jun 8, 2019
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          May 07, 2019
                          Razorpay Customer Care's response                           Hey Pragya,

                          We checked the transaction [protected] and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

                          Thanks & Regards,
                          Team Razorpay
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                            R
                            Ranjit_Saha
                            from Mumbai, Maharashtra
                            May 3, 2019
                            Resolved
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                            Resolved

                            Address: Mumbai City, Maharashtra, 400709

                            I request you to take immediate action and refund ₹3379.92 on my bank account. I have accidentally transferred this sum. I need a refund as soon as possible.
                            I would like you to understand my problem and resolve the issue very soon.
                            I would be highly obliged if you pay attention to my problem.
                            I request you to revert as soon as possible.
                            The details are...
                            Ranjit saha
                            Canara bank
                            A/c no.[protected]
                            Jun 13, 2019
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            May 06, 2019
                            Razorpay Customer Care's response                             Hey Ranjit,

                            Please provide us your transaction details here https://razorpay.com/support/#request so we can check the same and assist you further.

                            Thanks & Regards,
                            Team Razorpay
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                              D
                              Dadhichi Lakshmi Narayanan
                              from Mumbai, Maharashtra
                              May 3, 2019
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu, 600129

                              I have booked one irctc ticket for rs 690 last sunday but amount was debited but ticket was not booked when will i get my refund? Trying customer care for long but no use. Please contact me [protected] and help getting refund on priority i am really worried and scared that u will lose my money. Your payment gateway is really worst
                              Please provide any other toll free number or mobile number to get in touch with you. Also refund status showing same message everyday. Your service very pathetic
                              Jun 7, 2019
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              May 06, 2019
                              Razorpay Customer Care's response                               Hey,

                              Please provide us with your transaction details here https://razorpay.com/support/#request so we can check the same and update you at the earliest. You can also track the status of your transaction here https://bit.ly/2DSjy4T.

                              Thanks & Regards,
                              Team Razorpay
                              View replies
                              Hi tried booking tickets on irctc website through razor pay payment channel, amount was debited from my account, but am getting the message pending from bank End and ticket was not booked too.
                              Booking Transaction ID:[protected]
                              Reservation ID:[protected]
                              Train No:16319/BAND HUMSAFAR
                              Transaction amount :3150 rs
                              Reply
                              Razorpay Customer Care's response, May 10, 2019
                              Verified Support
                              Hey Fazil,

                              We checked our logs and see that the payment 100001811776597 is an unsuccessful transaction. You would ideally receive the refund for the same to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

                              Thanks & Regards,
                              Team Razorpay
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                                A
                                amiteshsahu
                                from Gurgaon, Haryana
                                May 2, 2019
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                                Hello,

                                I booked a ticket today through razorpay. The money got debited from my sbi account but the ticket was not booked, instead its showing "payment pending from bank end". It was a tatkal booking and hence i lost the chance of booking a ticket.

                                Ticket was from new dekhi to kanpur central

                                The amount which was debited was 1060.49

                                Can you please help resolving this query
                                +1 photos
                                Jun 13, 2019
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                May 03, 2019
                                Razorpay Customer Care's response                                 Hey Amitesh,

                                We checked the transaction [protected] and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

                                Thanks & Regards,
                                Team Razorpay
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                                  T
                                  Tanushree1693
                                  from Malegaon, Maharashtra
                                  May 1, 2019
                                  Resolved
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                                  Resolved

                                  irctc ticket not booked, but money was deducted

                                  Address: We

                                  While booking tickets through irctc, chose option of googlepay for transaction, the payment was done via razorpay and the money got deducted but the tickets were not booked.
                                  When tried contacting customer service of razorpay there was no response.
                                  If transactions can't be done via razorpay on irctc it should be removed from there as a payment gateway....
                                  Helpful
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                                  15 found this helpful
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                                  Dr. Riya Das
                                  from Delhi, Delhi
                                  Apr 26, 2019
                                  Resolved
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                                  Resolved

                                  Address: 743268

                                  The total fee for applying new passport is rs 1500/-. Razorpay is the only method of payement autoselected by passport website. Why did razorpay deduct rs 4000/-? Their customer service is unreachable. I have applied for my parents passport earlier also. Earlier their was no such fraud. This is ridiculous. My email id is [protected]@gmail.com.
                                  Dr. Riya das
                                  +1 photos
                                  Jun 2, 2019
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 01, 2019
                                  Razorpay Customer Care's response                                   Hey Riya, please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

                                  Thanks and Regards,
                                  Team Razorpay
                                  View replies
                                  someone from your razorpay company scamed me and all the money from my account was deducted.
                                  Reply
                                  Razorpay Customer Care's response, May 10, 2019
                                  Verified Support
                                  Hey Riya,

                                  Kindly revert on the on-going email thread ticket ref: 485408 with the requested details. We will have this checked and get back to you on the same at the earliest.

                                  Thanks & Regards,
                                  Team Razorpay
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                                    PrÀveen Kumar
                                    from Chennai, Tamil Nadu
                                    Apr 24, 2019
                                    Resolved
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                                    Hello,

                                    I was trying to book a ticket through irctc mobile app by google pay transaction. Unfortunately i was not able to get the booking confirmation though my money got deducted from bank account processed through google pay.

                                    Irctc app was just showing the processing logo even though i successfully paid the money through google pay, later which it said payment timeout in irctc app, after which i choose "did the money get deducted" option.

                                    Can you please look into the issue and process the refund. Attached the screen shot for the same.
                                    +2 photos
                                    May 27, 2019
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 26, 2019
                                    Razorpay Customer Care's response                                     Hey Praveen,

                                    We checked the transaction [protected] and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

                                    Thanks & Regards,
                                    Team Razorpay
                                    View replies
                                    I have purchase haryana Gk (vidit ) by online.
                                    But delivery not mention in email or your site.
                                    Not information received by msg for delivery regarding.
                                    Please resolve my problem.
                                    Thanks
                                    Kusal Kumar
                                    Mob.no [protected]
                                    Email_koshaly.[protected]@gmail.com
                                    Reply
                                    Razorpay Customer Care's response, Apr 30, 2019
                                    Verified Support
                                    Hey Kusal,

                                    We checked our logs and see that the transaction pay_CMMh62qzeK3dE1 has been processed successfully to the merchant from our end. You can track the status of your transaction here https://bit.ly/2DSjy4T.

                                    Thanks & Regards,
                                    Team Razorpay
                                    I was paid for oyo from phone pay..! and got cancelled and refund was initiated on 06-april-2019 but there is not yet reflected any refund money in my bank account...! i have checked with oyo assist, from their side they have informed that everything is ok..so please kindly check and solve this issue as soon as possible

                                    money deducted from bank account, irctc ticket not confirmed - Comment #3422565 - Image #0
                                    money deducted from bank account, irctc ticket not confirmed - Comment #3422565 - Image #1
                                    Reply
                                    Razorpay Customer Care's response, May 3, 2019
                                    Verified Support
                                    Hey Raviteja,

                                    Please write to us here https://razorpay.com/support/#request with your transaction details and we will have this looked into at the earliest.

                                    Thanks & Regards,
                                    Team Razorpay
                                    I have paid on 5th april 2019 on transaction id P1904052245546157973069 for oyo bookings, for which they have refunded money but there is no money reflected in bank account. please check and solve as soon as possible.thanks in advance.

                                    money deducted from bank account, irctc ticket not confirmed - Comment #3426762 - Image #0
                                    Reply
                                    Razorpay Customer Care's response, May 10, 2019
                                    Verified Support
                                    Hey Raviteja,

                                    We checked our logs and see that the refund rfnd_CGKXiC668fiCQE has been processed successfully from our end. Kindly follow the mail thread with reference number 501362 for further details on the same.

                                    Thanks & Regards,
                                    Team Razorpay
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                                      R
                                      rkmsdax
                                      from Mumbai, Maharashtra
                                      Apr 24, 2019
                                      Resolved
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                                      Resolved

                                      Address: Pune, Maharashtra, 411028

                                      Hi i have made payment on 15th april for payment of 4173 for my airtel broadband service bill, but it is not appearing in the airtel payment section and airtel has disconnected my service stating that payment is not done.
                                      Debit card used - syndicate bank
                                      Referance number - "ecompur[protected] razorp[protected]
                                      Name : rajesh kumar sharma
                                      Customer id-[protected]
                                      +1 photos
                                      May 30, 2019
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 25, 2019
                                      Razorpay Customer Care's response                                       Hey Rajesh,

                                      Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

                                      Thanks and Regards,
                                      Team Razorpay
                                      View replies
                                      I was booking tickets on IRCTC the payment got successful still the tickets did not got booked . I have already contacted Googlepay and irctc helpline both said its stuck in the razorpay gateway. I have attached both screenshot for reference.

                                      amount deducted from bank but not appearing in airtel payment section - Comment #3422539 - Image #0
                                      amount deducted from bank but not appearing in airtel payment section - Comment #3422539 - Image #1
                                      Reply
                                      Razorpay Customer Care's response, May 3, 2019
                                      Verified Support
                                      Hey Saurabh,

                                      We checked the transaction 100001807128713 and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

                                      Thanks & Regards,
                                      Team Razorpay
                                      Helpful
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