Razorpay Complaints & Reviews

Hi,
I booked a ticket from IRCTC app on 29 March 2019 from Calicut to Mangalore. For the Google pay transaction I choose Razorpay as the payment gateway. After submitting the details, a request of payment was sent to me in Google pay by razorpay and paid by me. Money was debited from my account but status for ticket was shown as pending from bank end in IRCTC and eventually the transaction failed in IRCTC after some time.
I want the money to be refunded back to my account as soon as possible. I am attaching the details below:

IRCTC transaction ID: [protected]
Transaction amount: 110.49
Transaction date: 29/03/2019
Bank name: Razorpay

+1 photos

May 4, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Razorpay Customer Care's response Hey Ajay,

We checked our logs and see that the transaction [protected] is an unsuccessful transaction and the refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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I had placed the order on 17th march from this website with an online payment. Haven't received my order and not even a satisfactory reply from their end. On mailing them and asking for the same, they couldn't do anything about my order nor my money.
Hoping a reply from your end keeping the last hope for justice.
This is not how a customer should be treated or cheated. When a consumer shop online, he/she expects the order on time and if any problem due to which if the order is being delayed, the online company should have the dignity to revert back and not just misbehave as online payment has already been made and thinking now the consumer cannot do anything about it. Whether the order is small or of the big amount, the company should know to value the consumer.

+1 photos

Razorpay customer support has been notified about the posted complaint.

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Hi,
I've booked a ticket on irctc app and paid using google pay upi ([protected]@okaxis) of amount rs 1180.98 on 26th of march at 2:37 pm and the money has been deducted through razorpay. [protected]@hdfcbank but the ticket hasn't booked and it was showing that the payment from the bank end is pending but the money was successfully deducted.
Please refund my money asap.
Reservation id: [protected]
Train no. 12807

May 4, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Razorpay Customer Care's response Hey Yogendra,

We checked our logs and see that the transaction [protected] is an unsuccessful transaction and the refund for the same will be credited to your account within 7-10 working days. You can track the status of your transaction here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: Room no 204, Boys hostel, Doon University Campus, Mothronwala road P.O. Ajabpur Kedarpur, Dehradun, Uttarakhand, 248001

Hi,
The transaction id [protected] made on 22 march 2019 is not booked but the transaction amount of 880.49 has been deducted from my bank account. The payment is done through google pay & the medium is razorpay. Its still not accessible. I am not happy with how slow the process of online booking is through irctc. Every fellow passengers complain about it. Please help. Details are provided below.

+2 photos

Mar 29, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 29, 2019

Razorpay Customer Care's response Hi,

We checked the transaction ID: [protected] and see that the refund has been successfully processed on March 23, 2019. You may check the status of the same here: https://razorpay.com/support/#refund. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and regards,
Razorpay

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9

9412482630

from Noida, Uttar Pradesh

Mar 28, 2019

My mastan khan my balance kat pement my airtel aap

Reply

Razorpay Customer Care's response, Mar 29, 2019

Verified Support

Hi Mastan,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

C

Cs macehander

Apr 1, 2019

My payment is deducted in account by razorpay for online shopping in baggood .but after that still it's shows pending. Please help to get back my money .

Reply

Razorpay Customer Care's response, Apr 3, 2019

Verified Support

Hey,

We checked your transaction and see that a refund rfnd_CDzcThsIti0aml has been processed successfully for the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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My name is deepthi. Due to salary issue, i'm unable to make payment. I said the same thing to the recovery team. If im in some work, i disconnected their call. Immediately they r accessing my contacts. They are keep on calling my contacts, because of this flash cash recovery team, i reminded them many times. I'm going to attempt suicide. Flash cash recovery team is responsible for that.

Apr 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

Razorpay Customer Care's response Hi Deepthi,

We apologise for this harrowing experience that you had to go through. Please provide us with your transaction details along with your contact details here: https://razorpay.com/support/#request and we will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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P

Prashant2381991

Mar 27, 2019

Hi,
I have booked a ticket form IRCTC but seat has not been confirmed whereas money got deducted from the bank. I am pissed. Help! Transaction details are given. Thank you!

flash cash recovery team - Comment #3388518 - Image #0

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9

9412482630

from Noida, Uttar Pradesh

Mar 28, 2019

My mastan khan my balance kat pement my airtel aap se

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Razorpay Customer Care's response, Apr 3, 2019

Verified Support

Hi Mastan,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Address: LPU, Kapurthala, Punjab, 144402

Hi,
I have booked two tickets from irctc app from razorpay payment gateway using upi. The tickets have transaction ids - [protected] (Booked on 19 march 2019) and [protected] (Booked on 23 march 2019). Amount has been deducted from bank account i. E. Inr 1890.49 for both transactions but the ticket is not booked with payment status - "pending from bank end". Since the tickets are not being booked, i am expecting refunds for these failed transactions so that i can book a new ticket for my travel.

Apr 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

Razorpay Customer Care's response Hi Debangshu,

We see that a refund was successfully processed for transaction: [protected] on 24th Mar, 2019. Whereas transaction: [protected] is an unsuccessful transaction. You will receive the refund credit for the same in 7-10 working days. You can also check the status of the transactions here: https://razorpay.com/support/#refund. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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Y

ysaurabh33

from Mumbai, Maharashtra

Mar 27, 2019

MY Payment has been done but it show's still waiting on IRCTC

failed transactions in irctc ticket booking through razorpay. - Comment #3388486 - Image #0

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Razorpay Customer Care's response, Apr 3, 2019

Verified Support

Hey Saurabh,

We checked your transaction 100001743951527 and see that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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I have placed the order through your gateway for your merchant of myyphone.com, to buy the smartphone. Regarding order placed, confirmation email or sms not received from your merchant. Amount is credited to your account merchant. I tried my level best to contact your merchant, but not used, because all the contacts are fraud. Now I need your help to get my money back. Seeking your valuable support in this regard.

Please help...

Transaction details:
Merchant: RAZ* RedChillPhone
Date of transaction: 23/3/2019
Paid Amount: Rs. 20, 49
Product details: Samsung A50 64 GB Ram (black)
Order red. number: 13425
Qty: 1 no.
Transaction type: online paid via HDFC credit card

Apr 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Mar 24, 2019

Updated by Sivakumar Kàthiresan The amount paid is Rs. 20490

Verified Support

Mar 28, 2019

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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A

Ashutosh Singh Singh

Mar 27, 2019

I was ordered a phone Redmi note7 pro at Myyphone.com but the product didn't reach at me. I ordered on date 20.03.2019 please help me.

amount paid your merchant myyphone.com consignment not received - Comment #3388503 - Image #0

amount paid your merchant myyphone.com consignment not received - Comment #3388503 - Image #1

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Ashutosh Singh Singh's reply, Mar 23, 2019

I want to refund my money quickly as possible.

Razorpay Customer Care's response, Apr 3, 2019

Verified Support

Hey Ashutosh,

We have updated you regarding your transaction over the mail thread with reference number 428417. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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Address: Myphone online website, Gulbarga, Karnataka, 585102

Dear sir on 19 the March 2019 I made a booking for Redmi Note 7 pro by making a payment of RS 12890 and received a confirmation that the transaction is successful with order number 12767 my credit card transaction ref no[protected] . My username being Bharathi R Sulibhavi I have not received any confirmation mail and details of product being dispatched till date, the amount has already been deducted from my credit card.

Kindly update me the status of transaction if product is not available arrange for refund by cancelling the order

Shrikanthachary Burli
[protected]
burli.[protected]@rediffmail.com

+1 photos

Apr 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

Razorpay Customer Care's response Hi,

We see that our team has addressed your concerns on the email thread with reference number: 427912. Please follow the same email thread for further updates from the team.

Thanks and Regards,
Team Razorpay

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I ordered a phone via myyphone.website - the payment went through to the merchant but I didn't get any confirmation for the order. The support email address and the phone number registered are all fake. On further analysis this looks like a fake site using Razor Pay. Please help at the earliest.

Details given below

Date of transaction:[protected]
SBI Debit Card
Amount Debited: Rs16490
POS 38R01443 at RAZ*RedChilliPhone
Txn#[protected]
Website: https://myyphone.com
Order ID: 13128

Apr 29, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2019

Razorpay Customer Care's response Hi Kumar,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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F

Fajal khan

from Amod, Gujarat

Mar 26, 2019

My order not delivered please return my money

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Razorpay Customer Care's response, Apr 3, 2019

Verified Support

Hey Fajal,

Please provide us your transaction details here https://razorpay.com/support/#request so we can check and update you on the same.

Thanks & Regards,
Team Razorpay

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Address: Room no .502 ,C/O JSW Cement Limited,Saianandam Residency, TTD Road,, Kurnool, Andhra Pradesh, 518501

I have seen online that myyphone.com providing samsung a50 at very lucrative deal of 20490 so i purchased a mobile from that website on 19/3/19 at 13:20 hrs. Ref no. 12626 after the transaction, i had not received any confirmation mail or sms from razorpay. This raised doubts in my mind and i just tried to dial there toll-free number but those number shows invalid. Then i tried to communicate through email but that mail delivery also failed. I tried to search for some detail on myyphone website, i found that this website belongs to afraz enterprises but when i searched this on the internet i had not found such a company. This site is totally fake please refund my money.

+4 photos

Apr 29, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Mar 22, 2019

Updated by Raaahi4 u E-Mail communicaion and contact details both are invalid fraud campany please refund my money

Verified Support

Mar 28, 2019

Razorpay Customer Care's response Hello,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Address: 28-340/1, Sai babanagar, Hyderabad, Telangana, 500055

I have placed the order through your gateway for your merchant of myyphone.com, to buy the below smartphone. Regarding order placed confirmation mail or sms not received from your merchant. Amount is credited to your account merchant. I tried my level best to contact your mechant but not used, because all the contact details are fraud. Now i need your help to get back my money back. Seeking your valuable support on this regards.

Plz help...

1) redmi note 7 pro
2) order ref. No; 12819
3) qty: 1 no
4) paid amt; rs.12890/-
5) net banking
6) transaction ref. No;[protected]

+3 photos

Mar 21, 2019

Complaint marked as Resolved

[email protected]

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Razorpay Customer Care's response Hi Rajasekhar, glad to know that this is now resolved. Please feel free to write to us at: https://razorpay.com/support/#request for any further queries and we will assist you. Have a nice day :)

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Address: 6th A Cross Keerthi Layout Hosur Main Road Chandapura Bangalore, 560099

Myself arun dharwad,

I have placed the order through your gateway for your merchant of myyphone.com, to buy the below smartphone. Regarding order placed confirmation mail or sms not received from your merchant. Amount is credited to your account merchant. I tried my level best to contact your mechant but not used, because all the contact details are fraud. Now i need your help to get back my money back. Seeking your valuable support on this regards.

Plz help...

1) redmi note 7 pro
2) order ref. No; 12139
3) qty: 1 no
4) paid amt; rs.12890/-
5) net banking
6) transaction ref. No;[protected]

+8 photos

Apr 21, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2019

Razorpay Customer Care's response Hey Arun,

We checked our logs and see that a refund rfnd_C9db2WQO9FRyC6 has been processed successfully from our end against this transaction. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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D

Dilbagh Singh67

from Lucknow, Uttar Pradesh

Mar 20, 2019

Same happened with me I have ordered one phone from Myyphone.com. This is a fake site who is charging amount from customers i have filed a legal complaint to mumbai police and in crime branch against razorpay and Afraz enterprises Raz* Redchilli mobile S/Mumbai India.

Transaction details below
Merchant name - RAZ*RedChilliphone, S/Mumbai In
Date of transaction -18/03/2019
Amount -27, 990
My Contact details - [protected]

Reply

Razorpay Customer Care's response, Mar 21, 2019

Verified Support

Hey Dilbagh,

We are getting this checked and will keep you posted over the mail thread with reference number 426598. Kindly follow the same for further updates.

Thanks & Regards,
Team Razorpay

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Booked Ticket on IRCTC using Razor pay amount debited INR 620 but IRCTC website showing Payment Pending from Bank End. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking.
I'm not able to confirm the details from RazorPay because there is no option available to contact the customer care

My transaction id[protected] from razorpay

May 6, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Mar 21, 2019

Updated by Anurag Vats This is the transaction details related ti my complaint.

Verified Support

Mar 21, 2019

Razorpay Customer Care's response Hey Anurag,

We checked your transaction [protected] and confirm that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can trace the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: R B C ROAD DUM DUM KOLKATA-700028, Kolkata, West Bengal, 700028

On 19th april 2019 i tried to book online ticket from kolkata to azamgarh (Koaa to amh) using irctc mobile app.
The payment was attempted using upi address linked to my bank. (Facilitated by razorpay)

The payment seemed to be successful as the amount was debited from my bank account.
However no ticket got booked.

So hence requesting you to kindly help and coordinate in order to refund my amount as soon as possible.

Apr 22, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2019

Razorpay Customer Care's response Hi Bimal,

We see that you have raised a request regarding your query. Kindly provide us with the requested details on the email thread with the ticket ref. 424532 so that we can have this checked and update you regarding the same at the earliest.

Thanks and Regards,
Team Razorpay

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9

9412482630

from Noida, Uttar Pradesh

Mar 20, 2019

My mastan khan my balens kat 2 bar 11.02.2019 me 09:43 Am 09:02:17 Am my mobile no [protected] my debit card no debit card 6370. 5630 on please my pement add my account balance kat 658 658 pement my airtel aap se uppcl ko

Reply

Razorpay Customer Care's response, Mar 21, 2019

Verified Support

Hey Mastan,

Please provide us with your transaction details along with a screenshot of your bank statement here https://razorpay.com/support/#request so that we can check this and update you at the earliest.

Thanks & Regards,
Team Razorpay

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A fraudster calling from sbi debit card department inform me that i don't have micro chip debit card and take all my details and use it for his personal transaction dated on 12/03/2019.
Details

1) by debit card-othpg
[protected]razorpay
Airtel paymenbangalore (Debit : rs 2000)

2) by debit card-othpg
[protected]razorpay
Airtel paymenbangalore (Debit : rs 2000)

This all not done by me.

Apr 18, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2019

Razorpay Customer Care's response Hey Murtaza,

Our team has requested you for certain details over the mail thread with reference number 420523. Kindly revert to the same so we can check and resolve your issue at the earliest.

Thanks & Regards,
Team Razorpay

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M

Madhan sethu

from Bengaluru, Karnataka

Mar 20, 2019

Irctc razorpay train ticketing failed via google pay. My transaction is done on March 12 and it's still in processing state.
I require refund money of 840. Am trying to reach for a very long time.
Upi Transaction id :[protected]

fraud transaction - Comment #3382197 - Image #0

Reply

Madhan sethu's reply, Mar 19, 2019

I need immediate call from you guys...

Razorpay Customer Care's response, Mar 21, 2019

Verified Support

Hey Madhan,

We checked our logs and see that the transaction 100001726887009 is an unsuccessful transaction and the refund for the same will be credited to your account within 5-7 working days. You can track the status of your transaction here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

V

Vikram Vijai

from Lalgudi, Tamil Nadu

Mar 21, 2019

I booked a ticket from tpj to ms ( tejas express) today
Money got deducted but ticket didn't get booked

fraud transaction - Comment #3383659 - Image #0

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Hi razorpay team,

Hi team,

On 11th march 2019, i tried to book online ticket from madurai to tambaram (Mdu-tbm) using irctc mobile app.

The payment was attempted using the upi address linked to my bank (Facilitated by razorpay).

The payment seemed to be successful as the amount was debited from my bank account. However, no ticket got booked.

I finally attempted an alternate method of payment to complete my booking.

Hence requesting you to kindly help and co-ordinate in order to refund my amount.

Details of the failed transaction is as below.

Narration - upi[protected]irctc. [protected]@icici[protected]irctc train ticketing mobile

Cheque/ref. No.[protected]

Date : 11 mar 2019

Amount : 275.49

Apr 15, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2019

Razorpay Customer Care's response Hi Ninad, we checked the transaction ID: [protected] with the reference number[protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund.

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S

Sai Karthik1237765

from Lalgudi, Tamil Nadu

Mar 15, 2019

I have a booked a ticket in Irctc.
Transaction status is pending from bank
Transaction Id : [protected]
Can u tell was it failed or should I have to wait?

Pls let me know when will my amount be refunded?
Can I book tickets again or should i wait for the above transaction to process?

Reply

Razorpay Customer Care's response, Mar 15, 2019

Verified Support

Hey Sai,

We checked the transaction ID: 100001709504403 and see that the refund has been successfully processed on 8th March 2019. You may check your IRCTC txn status here on this link - https://razorpay.com/support/#refund with the IRCTC txn id.

Thanks and regards,
Razorpay

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Address: Jhansi, Uttar Pradesh

I have booked ticket from irctc but transaction cancelled and money has been deducted. I have compeleted the transaction through paytm upi. Ia have complained to the paytm regarding that but paytm says it is successful from side complaint to the recievers side. So please below are the txn id and upi reference id
Txn id - from pnb bank is
Ici49117061fe654620b5b19bec77e06da8
Upi reference id[protected]

+1 photos

Apr 14, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2019

Razorpay Customer Care's response Hey Anvit,

We checked the transaction [protected] and confirm that this is an unsuccessful transaction. The refund for the same would be credited to your account within 7-10 working days. You can track the status of the refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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M

Manther pareshbhai

from Ahmedabad, Gujarat

Mar 14, 2019

+1

2 time fund transfer by mistake... Me samja net benking payment fail ho gya...to mane Neft se payment kiya vo successful ho gya but mere account se money debit ho gya pls refund me ...
Account no:[protected]
Payment date:11/03/19
My number: [protected]

transaction cancelled no refund - Comment #3376024 - Image #0

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Razorpay Customer Care's response, Mar 21, 2019

Verified Support

Hey Paresh,

We checked the transaction pay_C60UhULBJsM6RM and confirm that the same has been successfully processed to the merchant. You can track the status of your transaction here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

9

9412482630

from Noida, Uttar Pradesh

Mar 14, 2019

My mastan khan my balance kat 2 bar balance 658 658 11/02/2019 time 09:00:43 09:02:27 my mobile number [protected]

transaction cancelled no refund - Comment #3376093 - Image #0

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Razorpay Customer Care's response, Mar 18, 2019

Verified Support

Hey Mastan,

We checked your transaction pay_BuqxH6ofbZ9zJu and confirm that a refund has been successfully processed against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

9

9412482630

from Noida, Uttar Pradesh

Mar 23, 2019

2
time fund transfer by mistake... Me samja net benking payment fail ho gya to mane Neft se payment kiya vo successful ho gya but mere account se money debit ho gya pls refund me ...
Account no:[010239
Payment date:11/02/2019
My number: [[protected]

transaction cancelled no refund - Comment #3385438 - Image #0

transaction cancelled no refund - Comment #3385438 - Image #1

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Address: Mind Space, Hyderabad, Telangana, 500082

Placed an order for sony soundlink wireless around-ear set costing rs 1899/- on 7th march, 2019 on frillmobile. I was supposed to receive 2 headphones:
1) bose soundlink wireless around-ear headphones with mic (Black)
2) bose sound sports free limited edition truly wireless headphones (Ultra violet)
Instead i have received one single faulty jbl headphone today on 10th march, 2019. My order number is 6037
Please arrange for a return of this purchased headphone at the earliest and treat this matter as the most urgent.

Apr 14, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Razorpay Customer Care's response Hi Janya,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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K

kirtigaikwad

from Mumbai, Maharashtra

Mar 13, 2019

I had order dress on bewrely. Com with price 399Rs of order id 63022.but order is cancelled due to inventory issue .I have got email refund successful but still money is not transmitted in my account...I had done payment through credit card..when money is transmitted in my account balance.

I order sony bluetooth eyer phs. not in pack delivery some different items - Comment #3374921 - Image #0

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Razorpay Customer Care's response, Mar 15, 2019

Verified Support

Hey Kirti,

We checked the refund rfnd_C3IE7D8xUDPBPK and confirm that this has been successfully processed from our end. You can track the status of the refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

S

Satish92

Mar 14, 2019

Dear,
I book a rail ticket on 12 March 2019 by chosing Razorpay payment getway but money debited from my account but ticket not booked .
I request you to kindly credit my debited amount.
Transaction ID [protected]
Amount 305.00 only

Thanks
Satish kumar

I order sony bluetooth eyer phs. not in pack delivery some different items - Comment #3376840 - Image #0

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Razorpay Customer Care's response, Mar 15, 2019

Verified Support

Hey Satish,

We checked the transaction 100001727040871 and confirm that this is an unsuccessful transaction. The refund for the same would be credited to your account within 7-10 working days. You can track the status of the refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: 3ma211 indragandhi nager jagatpura jaipur, Jaipur, Rajasthan, 302017

मैंने मेरे अकाउंट से रेलवे का टिकट किया था उससे ₹315 काटे थे और इतना तो टिकट हुआ और ना ही पैसे वापस आए कृपया करके मेरी हेल्प कीजिए और मेरे पैसे वापस रिटर्न करवाइए अभी नहीं हुआ और पैसे भी कट गए थे ऐसे थोड़ी होता है टिकट भी नहीं प्रॉब्लम कृपया करके मेरी प्रॉब्लम सॉल्व करें 8 तारीख को मैंने टिकट किया था मेरे अकाउंट से पैसे कट गए लेकिन टिकट नहीं हुआ था

+1 photos

Apr 12, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Razorpay Customer Care's response Hey,

We checked the transaction [protected] and confirm that this is an unsuccessful transaction. The amount for the same will be refunded to your account within 7-10 working days. You can track the status of the refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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C

chandiran rajichandiran

from Chennai, Tamil Nadu

Mar 11, 2019

Hi sir ...i am transaction of last two days before 200rupees in dream 11.but not recive my account amount 200was taken by razorpay...pls check

account balance ticket - Comment #3373388 - Image #0

Reply

Razorpay Customer Care's response, Mar 12, 2019

Verified Support

Hi Chandiran,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

N

Narendra Gamit

Mar 12, 2019

I have cancelled a train ticket on date 13/02/19 but till date refund is not done please look in to this otherwise I have to go in consumer court

account balance ticket - Comment #3374183 - Image #0

Reply

Razorpay Customer Care's response, Mar 21, 2019

Verified Support

Hey Narendra,

We have updated you regarding the status of your refund over the mail thread with reference number 404869. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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While booking ticket from irctc app i opted for razor pay option for transaction. Money got deducted from razor pay but irctc shows transaction failure "no response from bank". I waited for 10 - 15 minutes thinking response might be slow but then i booked my ticket through debit card.

Also, i have attached my transaction details.

Please, refund the money which got deducted through razor pay.

+1 photos

Apr 14, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2019

Razorpay Customer Care's response Hey,

We checked the transaction [protected] and confirm that this is an unsuccessful transaction. The amount for the same will be refunded to your account within 7-10 working days. You can track the status of the refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

View replies

M

MuthusamyP.

from Coimbatore, Tamil Nadu

Mar 15, 2019

Sir I was made DTH recharge thro airtel app.. Rs.305 debited from my SIB account ..but airtel DTH not recharged.. Kindly check and credit that amount.. Of 305

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