Razorpay Complaints & Reviews

Booked a railway ticket in irctc mobile app using razorpay (debit card) The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.I tried three to four times and got 3 failed transaction I'd ..here I attach those 3 screenshots of trans I'd.. An Amount of 465 deducted from my account please reply ASAP...thank you

arulazhagan16 @gmail.com

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jul 24, 2020

Razorpay Customer Care's response Hi Arul,

Sincere apologies for the delay in response. we have updated the status of your query on the email with the ticket ref: 411300 and we hope the issue is resolved. Do write back to us on the same email thread for further queries, we will be glad to assist with the same.

Regards,
Team Razorpay

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I tried to book my railway ticket through irctc app and i used razorpay to make my payment. But my ticket is not booked nor do i have got money returned.
My transaction id is [protected].
My transaction status is pending from bank end. But my bank has debited the amount of rs.3711.80. Google pay has also confirmed the transaction.
My google transaction i'd is upi transfer/[protected]/irctc train ticketing mo
Paid to :razorpay. [protected]@hdfcbank

+2 photos

Apr 11, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

Razorpay Customer Care's response Hey,

We checked the transaction [protected] and confirm that this is an unsuccessful transaction. The amount for the same will be refunded to your account within 7-10 working days. You can track the status of the refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Y

yashmaheshwari

from Mumbai, Maharashtra

Mar 11, 2019

Booked a ticket via the mobile app and payed using upi on google pay. The money got debited from my bank account but irctc doesn't seem to have received it, it just shows payment pending from bank end.

money deducted booking didn't get confirmed - Comment #3373532 - Image #0

money deducted booking didn't get confirmed - Comment #3373532 - Image #1

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Razorpay Customer Care's response, Mar 13, 2019

Verified Support

Hey Yash,

Please provide us your transaction details here https://razorpay.com/support/#request so we can check and update you on the same.

Thanks & Regards,
Team Razorpay

N

nachiketa anand

Mar 13, 2019

I have paid for the order on FONOZONE.COM. But still didn't received any update about delivery of the order.15 day have been passed and still no action is taken. Please immediately refund me or deliver my order . As i have paid to razorpay so i complained here.

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S

surjeet19091

from New Delhi, Delhi

Mar 14, 2019

Hi
my self surjeet kumar indian railways cancel ticket and transfer amount me refund id-[protected] my i cant receive amount ...
plz slove the issue
thanks and regards
surjeet kumar
[protected]

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Address: Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka 560030, 560030

Hello sir,
I tried you online procedure for opening an demat_trading account 03rd march, 2019. I followed each and every step for opening the account and payment had done via razorpay but, the results are negative. Non of one account has been opened by your side.
They told me that some documents had been required like aadhar card, pancard & 6 months bank statement and 2 photo of my. I tried that too but the account had not been opened. Everytime your team ask for the different document. Now i am not able to provide any kind of document to your team. If you are not able to open the account without the any more documents you had asked, then please refund my money back asap.
Very very cheap experience with zerodha and razorpay

+1 photos

Apr 11, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

Razorpay Customer Care's response Hey Vikash,

We have updated you regarding your transaction over the mail thread with reference number 407986. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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Chirag Ramawat

from Hyderabad, Telangana

Mar 11, 2019

I have ordered panther shieldz tempered glass and the amount is deducted from razorpay but the order is not placed

not interested to return my debited amount - Comment #3373380 - Image #0

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Razorpay Customer Care's response, Mar 13, 2019

Verified Support

Hey Chirag,

We checked the transaction pay_ByzQArxHVFOE2J and confirm that this has been processed successfully. You can track the status of the transaction here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: Badri colony, Ratlam, Madhya Pradesh, 457001

Hii sir i m muffi ... I was booked rail ticket so many time.. And cancel also..my irctc refund amount not recieved yet..because i was used razorpay via sbi debit card..please check and let know about my payment...earlier i was used paytm .. All refundable amount recived at the time... Please rply ASAP .. Irctc send me all detail of refund amount .. I already attached all file with id no. And refrence no.plz checked it ..

+2 photos

Apr 11, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

Razorpay Customer Care's response Hi Muffi,

We see that a refunds: rfnd_C0ZVNKpcRY19Bc and rfnd_C0Zw5kXMyqk5J8 were successfully processed on February 25, 2019. You can track the status of the refunds here: https://razorpay.com/support/#refunds

Thanks and Regards,
Team Razorpay

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Hi team

06.03.19 i paid 11574 rupees loan due amount moneyview using ur razorpay. Amount deducted my bank account but server failed not connect moneyview page. Its no one conformation message or mail receive moneyview side. And also check mini statement that amount 11574 deducted razor pay (Ecommerce).

I copied for my text message for ur reference.

Thank you for using state bank internet banking. Reference no. For transaction of rs. 11574.0 from a/c ending 8051 to razorpay (Ecommerce) on 06-mar-19 at 07:45 is igafohqkz0. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your inb credentials. You may also call[protected]. Download yono @ www.yonosbi.com

So that amount is when refund? Please help me.

Regards
Murugaraj. M
[protected]
[protected]@gmail.com

Apr 14, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

Razorpay Customer Care's response Hey Murugaraj,

We checked our logs and see that your transaction pay_C3vux52WNXp70s has been processed successfully through Razorpay, however, the merchant has not acknowledged the same. Kindly reach out to the merchant with the payment ID provided for further details on this.

Thanks & Regards,
Team Razorpay

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R

rajuhr284

Mar 12, 2020

Hi sir, Please help me, I have closed my loan already in January 21st 2020, now my money deducted again from my account in march 5th ...My loan number[protected] Please help me to money come back to my account, who is responsible for this app, my money has gone, you company is not responding anything ..

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I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.
Please have the below details:
Debited rs.290.00 on 06-mar-19 towards linked irctc. [protected]@icici. Upi ref no[protected]
Mail id - [protected]@gmail.com

Apr 7, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2019

Razorpay Customer Care's response Hey,

We checked the transaction [protected] and confirm that this is an unsuccessful transaction. The refund for this would be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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A

Ashi2417

from Bhopal, Madhya Pradesh

Mar 7, 2019

My money deduct bt my ticket doesn't book...How can I take my money

money got deducted from bank but irctc ticket is not booked - Comment #3370875 - Image #0

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Razorpay Customer Care's response, Mar 8, 2019

Verified Support

Hey,

We checked the transaction 100001717035614 and confirm that this is an unsuccessful transaction. The amount for the same will be refunded to your account within 7-10 working days. You can track the status of the refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

A

Azhagan Appar

from Srikakulam, Andhra Pradesh

Mar 8, 2019

I booked a railway ticket in irctc mobile app using razorpay (debit card) The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is
[protected]@gmail.com

money got deducted from bank but irctc ticket is not booked - Comment #3371892 - Image #0

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Address: KHARAR MOHALI, Mohali, Punjab, 140301

Hello sir/mam i am vikas from sixelms our account is not activated yet we have updated all the data on 26 feb or 27 feb so please check the states as soon as possible. Our email id is [protected]@gmail.com and [protected]@gmail.com
Our contact no is [protected] and [protected]

Please check the states of our account and confirm me as soon as possible.

Thank you
Vikas singh/sixelms

Apr 12, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

Razorpay Customer Care's response Hey Vikas,

We have requested for certain details over the mail thread with reference number 396780. Kindly revert to the same so we can go ahead with the activation process.

Thanks & Regards,
Team Razorpay

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Address: Ajmer, Rajasthan

Hi team,

Unfortunately i tried to book a irctc ticket using razorpay payment gateway but my money diducted from bank using google pay and no ticket booked.

Upi id :[protected]

Please return my money back as it is hard earned money after diducting all taxes.

Thanks,
Lavesh singhal

+1 photos

Apr 7, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

Razorpay Customer Care's response Hey Lavesh,

We checked the transaction [protected] and confirm that this is an unsuccessful transaction. You will receive the refund for the same within 7-10 working days. The status of the refund can be tracked here https://razorpay.com/support/#refund.

Thanks and Regards,
Team Razorpay

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Address: Pune, Maharashtra

On 3/03/2019 i had received spam call asking me about debit card no and i had given by trusting him and then he made an payment from your payment on time of 11:32 am and my card details are :[protected]st six digit) 3548 (Last 4 digit)

For proof i have message from bank about deduction :-

881913 is your one time password for online purchase of rs 999.00 at razorpay airtel paym thru state bank debit card ending 3548. Don't share this with anyone

Apr 15, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2019

Razorpay Customer Care's response Hello Tinkesh,

We have updated you regarding the status of your transaction on the mail thread with reference number 406008. Kindly follow the same for further details.

Thanks and regards,
Team Razorpay

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A

anand0511

from Indore, Madhya Pradesh

Mar 7, 2019

Yesterday when i was making online railway ticket on irctc site, my payment through irctc razorpay gateway get failed but amount deducted from my bank account..plzzz refund amount in respective account

fraud payment - Comment #3371047 - Image #0

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Razorpay Customer Care's response, Mar 11, 2019

Verified Support

Hello,

We have updated you regarding the status of your transaction on the mail thread with reference number 411966. Kindly follow the same for further details.

Thanks and regards,
Team Razorpay

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Address: Mumbai City, Maharashtra

Booking transaction id - [protected]
Irctc booking from cstm to sangmeshwar of mandovi express on 28 march 2019

Neither ticket booked nor cancelled. How do i know if ticket is going to get booked or transaction will be cancelled?
Should i book ticket again? What about this transaction? Pending status gets cancelled or confirmed?
Please reply urgently as i need to book the tickets urgently..
Thanks,
Rasika

Apr 20, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

Razorpay Customer Care's response Hi Rasika,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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I had book tickets but payment was pending and then gets failed and ticket also dont get booked though the money gets deducted from my bank account.
So how can i get it back.
I had also call to irctc they said money will automatically credited to your bank within 5-6 days bt still after 7 days money are not credited.
Message detailed is as follows
A purchase worth rs1216.47 on pos [protected] at irctc txn# 329517

Apr 10, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2019

Razorpay Customer Care's response Hi Likith,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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My irctc transaction id [protected], an amount of rs. 4520.0 date 23/02/2019. Please my amount credited in account. And shortlist my problem shortlist imeditly.
Railway ticket booking date[protected].
But amount deduct 4520.00 and ticket not booked. Resion "confirm birth not to meet".
And please my respective amount credited in transaction bank account.

Apr 1, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

Razorpay Customer Care's response Hey Gaurav,

We checked the transaction [protected] and confirm that a refund has been successfully processed against the same from our end. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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I am Rajesh Harinkhede I try to book a ticket through IRCTC app and my payment transferred to razorpay account but ticket not get, I think it's not transferred to IRCTC so please refund the money.
My ticket booking details are as below
Passenger name- Ayushee Harinkhede
Journey from Bhopal to Rajnandgaon
Journey date- 12 March 2019
Transaction ID[protected] through upi id)
Amount- Rs.340.49
Booking date- 28/02/2019

See below mentioned transaction.

+2 photos

Apr 1, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2019

Razorpay Customer Care's response Hey Rajesh,

We checked the transaction [protected] and confirm that this is an unsuccessful payment. This amount would be refunded back to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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S

sun321

from Kolkata, West Bengal

Mar 5, 2019

I had made a transaction on 02/02/2019 on banggood. The money was deducted from my account but didn't reach the banggood, the payment gateway I chose was razorpay. Now i am following up with banggood and they are denying for any payment as they not received it.
Please look into this matter.

irctc payment failure - Comment #3367703 - Image #0

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Razorpay Customer Care's response, Mar 6, 2019

Verified Support

Hello,

We have updated you regarding the status of your transaction on the mail thread with reference number 403805. Kindly follow the same for further details.

Thanks and regards,
Team Razorpay

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I made a payment to marrow app using your payment gateway on 19/01/2019 and the amount of 26, 500 was deducted from the account but the payment to the app was not successful.It's been more than a month since the transaction and there has been no refund from your end and also I have filed numerous complaints on your website and have not recieved any feedback from razorpay nor have received any callback from razorpay. The company's customer care centre is perpetually not working with the the same excuse of being overloaded.

Kindly look into this callous and unprofessional attitude of yours and act on my innumerable complaints at once.The payment was made using upi and have enclosed a confirmation message from razorpay.

+1 photos

Apr 27, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2019

Razorpay Customer Care's response Hi Abhishek,

We have updated you regarding the status of your refund over the mail thread with reference number 384319. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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P

Pankaj Singh Shrinate

from Bageshwar, Uttarakhand

Feb 28, 2019

Book train tickets[protected]
Raipur to Nashik
Not refund my money
Ticket no - 2030549
Transactions id- [protected]
Amount- 610.48 Rs

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Razorpay Customer Care's response, Mar 1, 2019

Verified Support

Hey Pankaj,

We checked the transaction 100001658202830 and confirm that a refund has been successfully processed against the same from our end. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: Bharhut nagar satna, Satna, Madhya Pradesh, 485001

Hi razorpay

My irctc payment using visa debit card (Razorpay payment gateway) got failed on 30, 31 january, amount debited from bank but not received in 7 days to my account. As per irctc.
Transaction id is
[protected]
[protected]

Kindly check and proceed my refund to my default account.

Thanks

+1 photos

Mar 29, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

Razorpay Customer Care's response Hi Umesh,

We see that the refunds for the aforementioned transactions have been successfully processed on 31st Jan, 2019 and 1st Feb, 2019. You can also check the status of your transactions here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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R

rijo joseph

from Coimbatore, Tamil Nadu

Feb 28, 2019

The refund has not yet received the Cancel Ticket Booke canceled eight days

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Razorpay Customer Care's response, Mar 1, 2019

Verified Support

Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Address: ROHINI SECTOR-11 B BLOCK NEW DELHI, New Delhi, Delhi, 110085

Dear sir,
We received a call on the name of job consultancy, saying to activate reference id for your job to mobile number, the person took our details of debit card and within a few moments we got a message transaction of 4989 rs. Through razor pay, this transaction was without our knowledge and consent. So we request you to kindly consider our issue and take appropriate action...
1) txn id#=[protected]
2) pos 70020692
3) last digit debit card=8631

State bank debit card (Visa) number ending with 8631.
Message received at 19:07 pm today (22 feb 2019)
Name-ruchi bansal

+1 photos

Mar 29, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

Razorpay Customer Care's response Hello Ruchi,

We have addressed your query on ticket with reference number: 394881. Please provide us with the requested details on the same mail thread, so that we can assist you at the earliest.

Thanks and Regards,
Team Razorpay

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C

chamira

from Patna, Bihar

Feb 25, 2019

Dear sir kindly resolve my issue as soon as possible...

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Razorpay Customer Care's response, Feb 27, 2019

Verified Support

Hey Ruchi,

We have updated the status of your transaction on the ticket with the reference `394881`.
Feel free to write back to us on the same email thread for any further queries.

Thanks and Regards,
Team Razorpay

K

krishna mamtani

from Dhoraji, Gujarat

Feb 27, 2019

Sir, I got a call in the name of Bank of India, the person took card details, and made a transfer of rs. 1900, and I got a text message stating "BOI - Rs 1900 has been Debited to Your Ac XX5970 from POS-RAZORPAY AIRTEL PAYM on 21-02-19."
Could this be reversed or cancelled or is there anything else that can be done.
Please help

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Razorpay Customer Care's response, Mar 1, 2019

Verified Support

Hi Krishna,

Please write to us at: https://razorpay.com/support/#request with the details of the transaction and our team will have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Address: Aurangabad, Maharashtra, 431003

Dear sir,
We Received a call on the name of sbi, saying to activate message service to mobile number, the person took our details of debit card and within a few moments we got a message transaction of 8999 Rs. through Razor pay, this transaction was without our knowledge and consent.so we request you to kindly consider our issue and take appropriate action...

State bank debit Card (Visa) number ending with 8280.
Message received at 2:37pm today (20 Feb 2019)
Name-Aruna Sopanrao Shirure

Contact numbers- [protected], [protected]

Apr 4, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

Razorpay Customer Care's response Hi Aruna,

We have addressed your queries on ticket with reference number: 392353. Please feel free to write back to us on the same email thread for any further clarifications.

Thanks and Regards,
Team Razorpay

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Yesterday i booked one air ticket worth 10132 rupees from sasti ticket.com. Ticket amount was worth 10132 rupees but the amount deducted 20264 rupees by default. Plz refund the amount to me. I'm providing the transaction i'd under which transaction was made
Bxd8abdjbb1igs
Bxd6sfyfoandvr

Also i'm providing u screenshot.
Dear sir/mam plz resolve it..

My email i'd is [protected]@gmail.com
Contact no [protected]

+2 photos

Apr 7, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2019

Razorpay Customer Care's response Hi Deepak,

We see that a refund: rfnd_ByXxRXT2Lmy20v of amount ₹ 10, 132.00 was successfully processed on 20th Feb, 2019. You will receive the refund credit in 5-7 working days. You can also check the status of your transaction here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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I booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank.
Date : 02 feb, 2019

My email id is [protected]@gmail.com

Irctc transaction id : [protected]

Mar 23, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 20, 2019

Razorpay Customer Care's response Hey Parth,

We checked the transaction [protected] and confirm that a refund has been successfully processed against the same from our end. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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N

Neeraj Kumar303

from Kolkata, West Bengal

Feb 27, 2019

My transaction I'd :[protected].
I am booking tickets from IRCTC and for payment a request came in bhim app and I paid that amount but my ticket has not confirmed.

razorpay money deducted from bank account but ticket not booked - irctc - razorpay - Comment #3363541 - Image #0

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Dear sir,
We Received a call on the name of sbi in the pretence of verifying our recently issued credit card.took our details and within a few moments we got a mail indicating a transaction of 9000 on our card through razor pay.this transaction was without our knowledge and consent.so we request you to kindly consider our issue and take appropriate action.

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Irctc payment using razorpay failed | money deducted but refund not received

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money deducted booking didn't get confirmed

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not interested to return my debited amount

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irctc refund not received yet

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amount deducted my account but not receive mail

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money got deducted from bank but irctc ticket is not booked

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our account is not activated yet. we have updated all data on 26 feb or 27 feb

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fraud payment

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transaction pending from bank end

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amount debited from the account without the payment being successful

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amount debited but not received refund

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fraud transaction by my debit card

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fraud

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razorpay money deducted from bank account but ticket not booked - irctc - razorpay

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