Claimed

Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
Complaints 3552
Resolved
1904
Unresolved
1648
Contacts

File a complaint to Razorpay

Having problems with Razorpay?

File a complaint and get it resolved by Razorpay customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Razorpay reviews & complaints page 145

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
arief azad
from Mumbai, Maharashtra
Jun 18, 2019
Resolved
Report
Copy
Resolved

Address: mg road, 560001

I did the my Airtel post-paid bill payment via Razorpay.com on 31-may-2019 Rs 867 from ICICI Bank Debit card the amount has debated from my end but Airtel Bill payment didn’t happen kindly do the need full on priority

Mobile No- [protected]
Transaction Id[protected]
Transaction no – 4857
Transaction Description – VIN/RAZORPAYAI/[protected]/[protected]/
+1 photos
Jul 20, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2019
Razorpay Customer Care's response
Hey Arief,

Kindly share the transaction details along with your contact details at https://razorpay.com/support/#request. We will have it checked and assist you with the same.

Thanks and regards,
Team Razorpay
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    B
    Bafna Vinay
    from Ahmedabad, Gujarat
    Jun 18, 2019
    Resolved
    Report
    Copy
    Resolved

    Address: a-304 kushal vatika behind rajasthan hospital, Ahmedabad, Gujarat, 380004

    On 23/3/19 my account was debited with two transactions 10299 and 10250 which i had not authorized. My account was hacked, please help razorpay hoping to get positive response.
    last four digit of ac number- 6618
    Icici Bank
    Last four digit of debit card-1360
    want to reverse the transaction and also want to know to whom it was transferred/credit so that i can sue him.
    Jul 24, 2019
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Jun 20, 2019
    Razorpay Customer Care's response
    Hi Bafna,

    Kindly share the transaction details and a copy of your bank statement showing the debit along with your contact details here https://razorpay.com/support/#request. We will investigate and get back to you with an update on the same.

    Thanks and Regards,
    Team Razorpay
    Sir
    My amount in 1010.30 in 04/06/2019
    amount error but also claims in my bank account checking not my amount refound there are there time in acko insurance policy last one payment succesful two times error one payment refound allso please I tray in 10 days my amount not refound

    unauthorized transaction through razorpay - Comment #3464186 - Image #0
    Razorpay Customer Care's response, Jun 27, 2019
    Verified Support
    Hi Abinaya,

    Kindly revert on the on-going email thread ticket ref: 573990 with the requested details. We will have this checked and get back to you on the same at the earliest.

    Thanks & Regards,
    Team Razorpay
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      rishisahu
      from Gwalior, Madhya Pradesh
      Jun 17, 2019
      Resolved
      Report
      Copy
      Resolved

      Address: Indore, Madhya Pradesh, 452001

      I booked my ticket on irctc with mail id registered er.[protected]@gmail.com
      i used my sbi card for this transaction ended with no 9884. kindly refund my amount back.

      06/004/19
      mode - sbi credit card with razor pay
      amount deducted 2 times but only for single ticket
      registered ID- er.[protected]@gmail.com

      17/06/19
      mode - sbi credit card with razor pay
      amount deducted but no ticket

      Rishi Sahu
      [protected]
      registered ID- er.[protected]@gmail.com
      Jul 21, 2019
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Jun 20, 2019
      Razorpay Customer Care's response
      Hey Rishi,

      Kindly share the transaction details along with your contact details at https://razorpay.com/support/#request. We will have it checked and assist you with the same.

      Thanks and regards,
      Team Razorpay
      Amount deducted from my credit card but payment was failed .
      My IRCTC ID roemsahu
      Mail ID er.[protected]@gmail.com

      Kindly find the image and resolve the matter asap.

      irctc refund - Comment #3463800 - Image #0
      irctc refund - Comment #3463800 - Image #1
      Razorpay Customer Care's response, Jun 25, 2019
      Verified Support
      Hi Rishi,

      Kindly provide us with the requested details on the ticket with reference 577305. And we will have this checked and get back to you at the earliest.

      Thanks and Regards,
      Team Razorpay
      I have made my payment yesterday through razorpay I paid for Krazybee emi but they haven’t received money till now please do check

      irctc refund - Comment #3464233 - Image #0
      Razorpay Customer Care's response, Jun 25, 2019
      Verified Support
      Hi Amrutha,

      We checked and see that the payment with the ID pay_CjdWbBCLqcg02c is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
      Kindly contact the merchant for any service/refund related queries

      Thanks and Regards,
      Team Razorpay
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        C
        Cicely Rodrigues
        from Mumbai, Maharashtra
        Jun 17, 2019
        Resolved
        Report
        Copy
        Resolved

        UPI transaction ID - (protected)
        To:[protected]@hdfcbank
        From: Cicely Anthony Rodrigues (v as Ck of Baroda) [protected]@okaxis
        Google transaction ID : CICAgKDqsOGgVQ
        I was trying to pay through BHIM UPI for a product, I chose to use Google pay they said razor pay will request a pay for the product and soon as I accepted, money was deducted from my bank account it was the only money I had, the money got deducted and the payment was still not confirmed.please help me I need the money that money.
        +1 photos
        Jul 26, 2019
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Jun 17, 2019
        Updated by Cicely Rodrigues
        I need a refund
        Verified Support
        Jun 21, 2019
        Razorpay Customer Care's response
        Hi Cicely Rodrigues,

        We see that our team has reverted to your query on ticket with reference number: 567309
        Feel free to write back to us for further assistance on the same email thread.

        Thanks and Regards,
        Team Razorpay.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          E
          EDILBERT STEFFI
          from Mumbai, Maharashtra
          Jun 15, 2019
          Resolved
          Report
          Copy
          Resolved

          I tried to book tickets via irctc on 10th of June 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

          Upi transaction id:[protected]
          To: irctcc (Razorpay. [protected]@hdfcbank
          From: Steffi Edilbert( Tamilnad Mercantile Bank)
          Google transaction id: CICAgKCq_a_EPA
          Jul 20, 2019
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          Jun 18, 2019
          Razorpay Customer Care's response
          Hey,

          Kindly share the transaction details here https://razorpay.com/support/#request and we will get back to regarding the same at the earliest.

          Thanks and regards,
          Team Razorpay
          I am order shoping corner
          payment via razorpay

          order date 01/05/2019

          but item not recive and
          payment not refund
          Razorpay Customer Care's response, Jun 18, 2019
          Verified Support
          Hey Chetan,

          Kindly share us with your transaction details along with your contact details here https://razorpay.com/support/#request and we will have it checked and update you regarding the same at the earliest.

          Thanks & Regards,
          Team Razorpay
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            F
            fakirchandwagh
            from Mumbai, Maharashtra
            Jun 12, 2019
            Resolved
            Report
            Copy
            Resolved

            I have filled pre IAS CET 2019 payment through sbi net banking to preiasaurangabad.ac 150rupees from my account 150 rupee deducted but payment not done they show payment is pending at the time of transaction I have get transaction no that is reference no:[protected] I have also attached sbi transaction slip in image please see that and kindly solve my problems thanks
            +2 photos
            Jun 12, 2019
            Complaint marked as Resolved 
            Sir I have filled payment for preias CET 2019 through sbi net banking on payment gateway razorpay from my account 150 rupee deducted but payment not done previously I give payment slip please refund my money
            Razorpay customer support has been notified about the posted complaint.
            Jun 12, 2019
            Updated by fakirchandwagh
            I have make payments pre IAS CET payment through sbi net banking my account deducted but payment not done

            Verified Support
            Jun 20, 2019
            Razorpay Customer Care's response
            Hey

            We checked and see that the payment with the ID pay_CgNb0EdL1w7Xxy is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
            Kindly contact the merchant for any service/refund related queries .

            Thanks & Regards,
            Team Razorpay
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              sathyathangam
              from Bengaluru, Karnataka
              Jun 12, 2019
              Resolved
              Report
              Copy
              Resolved

              Hai,

              I tried to book ticket from IRCTC app. But, once the amount is debited from my account through Razorpay, I received the message as
              "PENDING FROM BACKEND". And the ticket is "not booked" .
              And I didn't find any booking details in transaction history. Kindly refund my money at the earliest.

              My transaction id : [protected]
              Transaction Date: 07/06/2019 17:31
              +2 photos
              Jul 17, 2019
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              Jun 13, 2019
              Razorpay Customer Care's response
              Hi,

              We see that the refund has been successfully processed on 12th Jun, 2019 . You may check your IRCTC txn status here on this link with the transaction id:[protected] - https://razorpay.com/support/#refund with the IRCTC txn id.

              Thanks and regards,
              Team Razorpay
              Pyment completed through phone also my money debited but rozopay show faild

              pending from backend - Comment #3456212 - Image #0
              Razorpay Customer Care's response, Jun 13, 2019
              Verified Support
              Hey,

              We checked and see that the payment pay_CgQqynnY41vcLo is a successful transaction.You can track the status of your transaction here : https://bit.ly/2DSjy4T
              Kindly contact the merchant for any service/refund related queries .

              Thanks & Regards
              Team Razorpay
              Pavan bhandwalkar
              Hello I yesterday buy SpiceJet flight ticket payment options may I click IRCTC rozrypay debit card otp is write but ahead I debit Rs and not any massage ticket received for me what is problem
              Razorpay Customer Care's response, Jun 18, 2019
              Verified Support
              Hey Pavan,

              We have received your request and our team is currently working on the same. Please do expect an update on the email thread with the ticket ref: 544238 at the earliest. Your patience is highly appreciated.

              Thanks & Regards,
              Team Razorpay
              Helpful
              Found this helpful?
              2 Comments
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                8
                8396097539
                from Delhi, Delhi
                Jun 11, 2019
                Resolved
                Report
                Copy
                Resolved

                On 3/6/019, I tried to do a transaction of booking of Spicejet flight of worth 5191 Rs by the use of razor pay payment online. The amount was deducted from my account but no ticket was booked and my money wasn't refunded to my account uptil now. I tried to call razor pay customer care but all in vain. Name vivek, state MP, transaction ID[protected].plz refund my amount to my account as soon as otherwise I had to follow any other lawful procedure.
                +1 photos
                Jul 23, 2019
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                Jun 18, 2019
                Razorpay Customer Care's response
                Hey,

                We see that this has already been escalated with the merchant and we are awaiting a revert from them on the same. Please follow the mail thread with reference number 570517 for further updates regarding this.

                Thanks & Regards,
                Team Razorpay
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  8
                  8396097539
                  from Delhi, Delhi
                  Jun 10, 2019
                  Resolved
                  Report
                  Copy
                  Resolved

                  I booked a spicejet flight on 3/6/019 through razorpay. A total of 5191 Rs was deducted from my account but no ticket was booked and my money wasn't refunded uptil now. I want to refund my money back to my account. Name vivek from MP, singrauli district, vindhyanagar.please help me to get my money back to my account. I'm waiting for many days and I have complained about it to sbi branch but no result has come to appear yet. I want that immediate action to be taken against such type of lacuna.
                  +1 photos
                  Jul 20, 2019
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Jun 10, 2019
                  Updated by 8396097539
                  Nothing update has been given to me about recovery of money wasted on buying of spicejet flight on 3/06/019 .The razorpay is totally negligent of its duty for their customers
                  Verified Support
                  Jun 18, 2019
                  Razorpay Customer Care's response
                  Hey,

                  We see that this has already been escalated with the merchant and we are awaiting a revert from them on the same. Please follow the mail thread with reference number 570517 for further updates regarding this.

                  Thanks & Regards,
                  Team Razorpay
                  Dear Sir,

                  Need my refund while you've deducted 1305 rs. For my IRCTC ticketing while transaction has been failed through Google Pay UPI

                  related to booking of spicejet flight on 3/6/019 - Comment #3461412 - Image #0
                  related to booking of spicejet flight on 3/6/019 - Comment #3461412 - Image #1
                  Razorpay Customer Care's response, Jun 18, 2019
                  Verified Support
                  Hey,

                  Please write to us with your queries and transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

                  Thanks & Regards,
                  Team Razorpay
                  Sir I AJAY RAJ JANGID have booked a ticket of spicejet on 02/06/2020 and payment failed and deducted from my account and no money is refunded to me of about 4092rs and the last 4digit of card is 3836 and I want my payment as soon as possible
                  Helpful
                  Found this helpful?
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    Happy2216
                    from Sri Madhopur, Rajasthan
                    Jun 9, 2019
                    Report
                    Copy

                    The total fee for applying new passport is rs 1500/-. Razorpay is the only method of payement autoselected by passport website. Why did razorpay deduct rs 4000/-? Their customer service is unreachable.
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 24, 2020
                    Razorpay Customer Care's response
                    Hi,

                    Sincere apologies for the delay in response. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will check the same have this sorted for you.

                    Regards,
                    Team Razorpay
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      A
                      Aman_94
                      from Mumbai, Maharashtra
                      Jun 7, 2019
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: 2nd Stage BTM Layout, Kuvempu Nagar, 560068

                      Sir/Madam,
                      I am Aman Anand. I am a student. I am unlocking my fresherworld account and paid of ₹825 for premium membership for fresherworld through Canara Bank UPI. I got successfully message but amount was deduct but still premium not unlocked.
                      My Payment Id:_ pay_Ceu41NCQtOC2sD.
                      I request to look into this matter and i will waiting for your reply.
                      +1 photos
                      Jul 14, 2019
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 11, 2019
                      Razorpay Customer Care's response
                      Hey Aman,

                      We checked and see that the payment pay_Ceu41NCQtOC2sD is a successful transaction.You can track the status of your transaction here : https://bit.ly/2DSjy4T
                      Kindly contact the merchant for any service/refund related queries .

                      Thanks & Regards
                      Team Razorpay
                      Passport fee is 1500 online but it deducted 4000 from my account as no other option was being shown

                      reg: freshersworld payment - Comment #3456419 - Image #0
                      Razorpay Customer Care's response, Jun 18, 2019
                      Verified Support
                      Hi,

                      Kindly share your contact details along with your transaction details over here: https://razorpay.com/support/#request, we will get back to you and address your concerns at the earliest.

                      Thanks & Regards,
                      Team Razorpay
                      Iam pay for phone pe to [protected]@hdfcbank but my transaction successful but we tell ur transaction decline

                      reg: freshersworld payment - Comment #3457754 - Image #0
                      Razorpay Customer Care's response, Jun 18, 2019
                      Verified Support
                      Hi

                      We checked and see that the payment with the ID pay_ChCc0xKSWkIcFB is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
                      Kindly contact the merchant for any service/refund related queries .

                      Thanks & Regards,
                      Team Razorpay
                      Booked ticket on irctc app using razorpay-googlepay option. Sum of 2841 got debited but ticket not booked.

                      Upi id[protected].

                      Kindly help.

                      The irctc app shows payment pending from bank. Googlepay shows payment successful, ticket purchased.

                      reg: freshersworld payment - Comment #3458890 - Image #0
                      Razorpay Customer Care's response, Jun 18, 2019
                      Verified Support
                      Hey,

                      We checked the transaction 100001889067409 and see that this is an unsuccessful payment. You should ideally receive a refund for the same within 7-10 working days. The status of your refund can be tracked here https://razorpay.com/support/#refund.

                      Thanks & Regards,
                      Team Razorpay
                      I tried to book tatkal ticket from irctc and while paying through razor pay UPI, my money was deducted and showed successfully paid .
                      But in IRCTC my ticket has not been booked.

                      Please let me know how my money would be refund?

                      reg: freshersworld payment - Comment #3459771 - Image #0
                      reg: freshersworld payment - Comment #3459771 - Image #1
                      Razorpay Customer Care's response, Jun 18, 2019
                      Verified Support
                      Hey Shree,

                      We see that the IRCTC transaction with ID: 100001872165959 was successfully refunded on 7th Jun, 2019. You can check the status of the same here: https://razorpay.com/support/#refund

                      Thanks & Regards,
                      Team Razorpay
                      Helpful
                      Found this helpful?
                      4 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        ashwanidwivedi646
                        from Mumbai, Maharashtra
                        Jun 4, 2019
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: 400709

                        (https://www.quora.com/unanswered/I-hosted-a-event-in-Mumbai-through-events-high... hosted the event in mumbai sold my ticket from events high company and they said there are some fraud transaction and said we won’t be able to release the payment, later they said razorpay is not releasing the payment please wait for reply from razorpay and later razorpay told me that they will release the payment after 180 days and after 180 days razorpay released the payment to events high and now events high is not paying me saying we are unable to contact customer there email ids are invalid and there phone number are invalid, so we can’t confirm the payment from the customer so you have 3 days to confirm that customers are real and valid
                        Then asked me to contact customer whom i don’t know even
                        Now they are not releasing my payment
                        And now they are telling me that they have evidence that the event is fake it there event never happened

                        The time when money was with razorpay they said me sir as we get money from razorpay we will release but now they are not releasing the payment

                        Shall i issue the court letter or what should i do

                        My email id is ashwanidwivedi646 @gmail.com
                        Jul 12, 2019
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 10, 2019
                        Razorpay Customer Care's response
                        Hey Ashwani,

                        We see that our team has updated you regarding the settlements to your account over the mail thread with reference number 514652. Kindly follow the same for a quick resolution of this issue.

                        Thanks & Regards,
                        Team Razorpay
                        Jun 17, 2019
                        Updated by ashwanidwivedi646
                        @razorpay Kindly Hold all remittance of eventshigh as its a fraud company, They have not released our payment and we have not got our money please hold this fraud over here Right now, I Request razorpay To please hold all remittance of eventshigh Right now its been 17 days there is no one answering my calls and no giving any reply on emails

                        Please hold on all payment of Eventshigh
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Aashi Si
                          from Mumbai, Maharashtra
                          Jun 4, 2019
                          Resolved
                          Report
                          Copy
                          Resolved

                          I booked ticket on irctc using razor pay amount debited inr 175 but irctc website showing payment pending from bank end, i enquired at my bank and they confirmed that money has been debited and there is no problem at the bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of booking.
                          Jul 12, 2019
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 04, 2019
                          Razorpay Customer Care's response
                          Hi,

                          Kindly share the transaction details such as, IRCTC transaction ID and the UPI reference number at https://razorpay.com/support/#request. We will check and assist you with the same.

                          Thanks and regards,
                          Team Razorpay
                          I have paid through google pay. Amount debited by my irctc ticket not booked. Kindly refund my amount

                          payment pending from bank end in irctc - Comment #3459545 - Image #0
                          payment pending from bank end in irctc - Comment #3459545 - Image #1
                          Razorpay Customer Care's response, Jun 19, 2019
                          Verified Support
                          Hi,

                          We checked the IRCTC txn id: 100001870197226 with the ref no: 915607373979 has been successfully refunded on 10th June 2019. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund with the IRCTC txn id.

                          Thanks and regards,
                          Team Razorpay
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            Vishwa Singh121
                            from Pune, Maharashtra
                            Jun 3, 2019
                            Resolved
                            Report
                            Copy
                            Resolved

                            I tried to book tickets via irctc on 2nd june, 2019 through google pay app. The money was deducted and google pay app showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

                            Upi transaction id: [[protected]]
                            To: irctcc (Razorpay. [protected]@hdfcbank
                            From: biswajit singh (State bank of india)
                            Google transaction id: cicagkcquorctw
                            +2 photos
                            Jul 5, 2019
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 04, 2019
                            Razorpay Customer Care's response
                            Hi,

                            we checked the transaction ID [protected] with the reference number[protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund.

                            Thanks and regards,
                            Team Razorpay
                            [protected]

                            money deducted from account but ticket not booked and no refund yet - Comment #3450227 - Image #0
                            Razorpay Customer Care's response, Jun 5, 2019
                            Verified Support
                            Hey,

                            We have updated the status of your query on the ticket with the ref: 536217. Feel free to write back to us on the same email thread for further queries, we will be glad to assist you with the same.

                            Thanks & Regards,
                            Team Razorpay
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              H
                              Henry Benny Fernandez
                              from Delhi, Delhi
                              Jun 3, 2019
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Hno 87-873, SYNDICATE BANK COLONY, Kurnool, Andhra Pradesh, 518002

                              I paid house rent rs 5400 to my house owner account on 01 jun 19 at 0953hrs. The has not been credited till. I am facing a lot of trouble as a indian army soldier to paid my house rent the same has been credited till. I will again paid to my house owner yesterday in cash amount 5400 the total amount paid till for house rent is 10800/- please refund the amount to my account forthwith.
                              +1 photos
                              Jul 6, 2019
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 04, 2019
                              Razorpay Customer Care's response
                              Hi,

                              We were unable to locate the transaction with the details provided. Please send us your contact details and transaction details along with the screenshot of the debit over: https://razorpay.com/support/#request. We'll have this looked into and update you at the earliest.

                              Thanks and regards,
                              Team Razorpay
                              Hi Sohit here, i have done a transaction through razorpay for the nestaway related amount but they are mentioning its failed and they havent received any payment besides the money debited from mine sbi account through which i did the transaction.and related to that transaction i have posted a screenshot also .Please help me in this regards.

                              house rent not credited - Comment #3455503 - Image #0
                              Razorpay Customer Care's response, Jun 12, 2019
                              Verified Support
                              Hey Sohit,

                              We have updated the status of your query on the email thread with the ticket ref number: 556441.
                              Feel free to write back to us on the same email thread for further queries, we will be glad to assist you with the same.

                              Thanks & Regards,
                              Team Razorpay
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                Vishwa Singh121
                                from Pune, Maharashtra
                                Jun 2, 2019
                                Resolved
                                Report
                                Copy
                                Resolved

                                I tried to book tickets via irctc on 2nd june, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

                                Upi transaction id: [[protected]]
                                To: irctcc (Razorpay. [protected]@hdfcbank
                                From: biswajit singh (State bank of india)
                                Google transaction id: cicagkcquorctw
                                +2 photos
                                Jul 6, 2019
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 05, 2019
                                Razorpay Customer Care's response
                                Hey Vishwa,

                                We checked the transaction [protected] and see that this is an unsuccessful payment. You should ideally receive a refund for the same within 7-10 working days. The status of your refund can be tracked here https://razorpay.com/support/#refund.

                                Thanks & Regards,
                                Team Razorpay
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  V
                                  Vishwa Singh121
                                  from Pune, Maharashtra
                                  Jun 2, 2019
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  I tried to book tickets via irctc on 2nd june, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

                                  Upi transaction id: [[protected]]
                                  To: irctcc (Razorpay. [protected]@hdfcbank
                                  From: shyam subba (State bank of india)
                                  Google transaction id: cicagkcquorctw
                                  Jul 6, 2019
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Jun 02, 2019
                                  Updated by Vishwa Singh121
                                  *Update in details above:-

                                  From: Biswajit Singh (State Bank of India)
                                  Verified Support
                                  Jun 05, 2019
                                  Razorpay Customer Care's response
                                  Hey Vishwa,

                                  We checked the transaction [protected] and see that this is an unsuccessful payment. You should ideally receive a refund for the same within 7-10 working days. The status of your refund can be tracked here https://razorpay.com/support/#refund.

                                  Thanks & Regards,
                                  Team Razorpay
                                  I have made transactions of amount rs 720 for unacedmy plus subscription using upi from irctc. But both the payment not completed and also showing failed at irctc end. Money has been deducted from bank account. 2 times
                                  Help me sir
                                  Mob. [protected]

                                  razorpay money deducted from google pay but ticket not booked from irctc - Comment #3450267 - Image #0
                                  razorpay money deducted from google pay but ticket not booked from irctc - Comment #3450267 - Image #1
                                  [email protected]'s reply, May 31, 2019
                                  Help me sir please
                                  Razorpay Customer Care's response, Jun 5, 2019
                                  Verified Support
                                  Hey Sunil,

                                  We checked and see that the payments pay_CbPhAxHpyewcgC and pay_CbPjMLqjfTHO1M are successful transactions from our end. You can track the status of your payments here: https://bit.ly/2DSjy4T

                                  Thanks & Regards
                                  Team Razorpay
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    va2un
                                    from Mumbai, Maharashtra
                                    May 31, 2019
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I tried to book tatkal ticket via irctc on may 31, 2019 via googlepay.
                                    The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked.
                                    The money was not refunded to my account.

                                    Razorpay failed the transaction, disabling me from booking my importany ticket and did not even refund my money.

                                    Upi transaction id:[protected]
                                    To: irctcc (Razorpay. [protected]@hdfcbank
                                    From: varun prasad (State bank of india)
                                    Google transaction id:cicagkcqvk3wea
                                    Jul 13, 2019
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Jun 02, 2019
                                    Updated by va2un
                                    No contact from customer support has taken place. The money has still not been refunded, but somehow the post is marked as resolved.

                                    This is pure cheating RAZORPAY.
                                    Verified Support
                                    Jun 03, 2019
                                    Razorpay Customer Care's response
                                    Hey Varun,

                                    We have updated the status of your query on the email thread with the ticket ref: 541658.
                                    Feel free to write back to us on the same email thread for further queries, we will be glad to help you out.

                                    Thanks & Regards,
                                    Team Razorpay
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      Papun@1999
                                      from Mumbai, Maharashtra
                                      May 30, 2019
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: 201-203,2nd floor, Meadows Sahara plaza complex,near jb nagar(Chakala),Andheri East, Mumbai,400059, Mumbai City, Maharashtra
                                      Website: www.oyyfashion.in

                                      Honorable sir, I am a student from a poor class family. I want to say that I have placed an order before 1.5 months ago but the order isn't delivered yet the customer service center told me that your order will be delivered on 1st May but yet my order isn't delivered, the total order details is attached with this mail.please take action on razorpay and oyyfashion and say them to refund my money as soon as possible . Already I have posted about this in consumer complaint but no result, please kindly take action on razorpay.
                                      +9 photos
                                      Jul 7, 2019
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 03, 2019
                                      Razorpay Customer Care's response
                                      Hey Papun,

                                      We are sorry to hear this. We have received your request and our team is currently working on the same. Please do expect an update on the email thread with the ticket ref: 481608 at the earliest. Your patience is highly appreciated.

                                      Thanks & Regards,
                                      Team Razorpay
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        T
                                        twinkapps
                                        from Mumbai, Maharashtra
                                        May 27, 2019
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        refund not initiated even after 2 months

                                        Address: Ground & 1st Floor, SJR Cyber Laskar, Hosur Rd, Bengaluru, Karnataka, 560030

                                        On 27th march 2019 i had done a transaction to book a flight (Through ixigo) from lucknow to mumbai. The transaction was a failure and so no ticket was generated, but the amount of 3146/- was deducted from my account. As confirmed by ixigo that withim 7 days i'll receive my money which sadly not happened as they never received the money. Then ixigo asked me to connect with my bank (Icici) and also with razorpay who is the mediator in between...
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy