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Razorpay Complaints & Reviews

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Updated: Sep 9, 2025
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Razorpay reviews & complaints page 145

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P
Prabahar S
from Delhi, Delhi
Jun 20, 2019
Resolved
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Resolved

Address: 560100

Hi
I have pay my electric bill via nestaway app it's drive into razorpay payment gateway.. after that money has been deducted in my account but in my dashboard it's showing unpaid status. I tried to contact razorpay customer service but the call is not connectable.

My transaction ID:[protected]
My mobile number: [protected]

Kindly check and tel
+1 photos
Jul 28, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Jun 21, 2019
Razorpay Customer Care's response
Hi Prabhakar,

We have raised a ticket on your behalf and also have notified the Merchant. Kindly expect an update over the email thread with the reference no: 579233

Thanks and Regards,
Team Razorpay.
Jun 21, 2019
Updated by Prabahar S
Didn't receive any update..
Verified Support
Jun 27, 2019
Razorpay Customer Care's response
Hi Prabahar,

We have updated the status of your query on the ticket with the reference no: 579233. Feel free to write back to us for on the same email thread for further assistance. We would be glad to help you with the same.

Thanks and Regards,
Team Razorpay.
I have book my ticket through UPI payment but amount is debited and its showing payment pending from bank end and my ticket not booked, kindly confirm my ticket.

Transaction id:[protected]

Transaction status: pending from bank end.
Trnasaction time: 19/06/19 17:44hrs

payment deducted but status unpaid - Comment #3464267 - Image #0
Razorpay Customer Care's response, Jun 25, 2019
Verified Support
Hi Parvez,

We checked the transaction with reference ID 100001898393264 and see that the refund has been successfully processed on 24th June 2019. You will be receiving the refund for the same within 5-7 working days. You can track the refund status here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay
I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
What to do now?
When and how can i get my money back?

payment deducted but status unpaid - Comment #3464620 - Image #0
Razorpay Customer Care's response, Jun 25, 2019
Verified Support
Hi Manoj,

We checked the transaction with reference ID 100001895887132 and see that the refund has been successfully processed on 23rd June 2019. You will be receiving the credit for the same within 5-7 working days. You can track the refund status here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay
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    A
    arief azad
    from Mumbai, Maharashtra
    Jun 18, 2019
    Resolved
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    Resolved

    Address: mg road, 560001

    I did the my Airtel post-paid bill payment via Razorpay.com on 31-may-2019 Rs 867 from ICICI Bank Debit card the amount has debated from my end but Airtel Bill payment didn’t happen kindly do the need full on priority

    Mobile No- [protected]
    Transaction Id[protected]
    Transaction no – 4857
    Transaction Description – VIN/RAZORPAYAI/[protected]/[protected]/
    +1 photos
    Jul 20, 2019
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Jun 19, 2019
    Razorpay Customer Care's response
    Hey Arief,

    Kindly share the transaction details along with your contact details at https://razorpay.com/support/#request. We will have it checked and assist you with the same.

    Thanks and regards,
    Team Razorpay
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      B
      Bafna Vinay
      from Ahmedabad, Gujarat
      Jun 18, 2019
      Resolved
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      Resolved

      Address: a-304 kushal vatika behind rajasthan hospital, Ahmedabad, Gujarat, 380004

      On 23/3/19 my account was debited with two transactions 10299 and 10250 which i had not authorized. My account was hacked, please help razorpay hoping to get positive response.
      last four digit of ac number- 6618
      Icici Bank
      Last four digit of debit card-1360
      want to reverse the transaction and also want to know to whom it was transferred/credit so that i can sue him.
      Jul 24, 2019
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Jun 20, 2019
      Razorpay Customer Care's response
      Hi Bafna,

      Kindly share the transaction details and a copy of your bank statement showing the debit along with your contact details here https://razorpay.com/support/#request. We will investigate and get back to you with an update on the same.

      Thanks and Regards,
      Team Razorpay
      Sir
      My amount in 1010.30 in 04/06/2019
      amount error but also claims in my bank account checking not my amount refound there are there time in acko insurance policy last one payment succesful two times error one payment refound allso please I tray in 10 days my amount not refound

      unauthorized transaction through razorpay - Comment #3464186 - Image #0
      Razorpay Customer Care's response, Jun 27, 2019
      Verified Support
      Hi Abinaya,

      Kindly revert on the on-going email thread ticket ref: 573990 with the requested details. We will have this checked and get back to you on the same at the earliest.

      Thanks & Regards,
      Team Razorpay
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        R
        rishisahu
        from Gwalior, Madhya Pradesh
        Jun 17, 2019
        Resolved
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        Address: Indore, Madhya Pradesh, 452001

        I booked my ticket on irctc with mail id registered er.[protected]@gmail.com
        i used my sbi card for this transaction ended with no 9884. kindly refund my amount back.

        06/004/19
        mode - sbi credit card with razor pay
        amount deducted 2 times but only for single ticket
        registered ID- er.[protected]@gmail.com

        17/06/19
        mode - sbi credit card with razor pay
        amount deducted but no ticket

        Rishi Sahu
        [protected]
        registered ID- er.[protected]@gmail.com
        Jul 21, 2019
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Jun 20, 2019
        Razorpay Customer Care's response
        Hey Rishi,

        Kindly share the transaction details along with your contact details at https://razorpay.com/support/#request. We will have it checked and assist you with the same.

        Thanks and regards,
        Team Razorpay
        Amount deducted from my credit card but payment was failed .
        My IRCTC ID roemsahu
        Mail ID er.[protected]@gmail.com

        Kindly find the image and resolve the matter asap.

        irctc refund - Comment #3463800 - Image #0
        irctc refund - Comment #3463800 - Image #1
        Razorpay Customer Care's response, Jun 25, 2019
        Verified Support
        Hi Rishi,

        Kindly provide us with the requested details on the ticket with reference 577305. And we will have this checked and get back to you at the earliest.

        Thanks and Regards,
        Team Razorpay
        I have made my payment yesterday through razorpay I paid for Krazybee emi but they haven’t received money till now please do check

        irctc refund - Comment #3464233 - Image #0
        Razorpay Customer Care's response, Jun 25, 2019
        Verified Support
        Hi Amrutha,

        We checked and see that the payment with the ID pay_CjdWbBCLqcg02c is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
        Kindly contact the merchant for any service/refund related queries

        Thanks and Regards,
        Team Razorpay
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          C
          Cicely Rodrigues
          from Mumbai, Maharashtra
          Jun 17, 2019
          Resolved
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          Resolved

          UPI transaction ID - (protected)
          To:[protected]@hdfcbank
          From: Cicely Anthony Rodrigues (v as Ck of Baroda) [protected]@okaxis
          Google transaction ID : CICAgKDqsOGgVQ
          I was trying to pay through BHIM UPI for a product, I chose to use Google pay they said razor pay will request a pay for the product and soon as I accepted, money was deducted from my bank account it was the only money I had, the money got deducted and the payment was still not confirmed.please help me I need the money that money.
          +1 photos
          Jul 26, 2019
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Jun 17, 2019
          Updated by Cicely Rodrigues
          I need a refund
          Verified Support
          Jun 21, 2019
          Razorpay Customer Care's response
          Hi Cicely Rodrigues,

          We see that our team has reverted to your query on ticket with reference number: 567309
          Feel free to write back to us for further assistance on the same email thread.

          Thanks and Regards,
          Team Razorpay.
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            E
            EDILBERT STEFFI
            from Mumbai, Maharashtra
            Jun 15, 2019
            Resolved
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            Resolved

            I tried to book tickets via irctc on 10th of June 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

            Upi transaction id:[protected]
            To: irctcc (Razorpay. [protected]@hdfcbank
            From: Steffi Edilbert( Tamilnad Mercantile Bank)
            Google transaction id: CICAgKCq_a_EPA
            Jul 20, 2019
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Jun 18, 2019
            Razorpay Customer Care's response
            Hey,

            Kindly share the transaction details here https://razorpay.com/support/#request and we will get back to regarding the same at the earliest.

            Thanks and regards,
            Team Razorpay
            I am order shoping corner
            payment via razorpay

            order date 01/05/2019

            but item not recive and
            payment not refund
            Razorpay Customer Care's response, Jun 18, 2019
            Verified Support
            Hey Chetan,

            Kindly share us with your transaction details along with your contact details here https://razorpay.com/support/#request and we will have it checked and update you regarding the same at the earliest.

            Thanks & Regards,
            Team Razorpay
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              F
              fakirchandwagh
              from Mumbai, Maharashtra
              Jun 12, 2019
              Resolved
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              Resolved

              I have filled pre IAS CET 2019 payment through sbi net banking to preiasaurangabad.ac 150rupees from my account 150 rupee deducted but payment not done they show payment is pending at the time of transaction I have get transaction no that is reference no:[protected] I have also attached sbi transaction slip in image please see that and kindly solve my problems thanks
              +2 photos
              Jun 12, 2019
              Complaint marked as Resolved 
              Sir I have filled payment for preias CET 2019 through sbi net banking on payment gateway razorpay from my account 150 rupee deducted but payment not done previously I give payment slip please refund my money
              Razorpay customer support has been notified about the posted complaint.
              Jun 12, 2019
              Updated by fakirchandwagh
              I have make payments pre IAS CET payment through sbi net banking my account deducted but payment not done

              Verified Support
              Jun 20, 2019
              Razorpay Customer Care's response
              Hey

              We checked and see that the payment with the ID pay_CgNb0EdL1w7Xxy is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
              Kindly contact the merchant for any service/refund related queries .

              Thanks & Regards,
              Team Razorpay
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                S
                sathyathangam
                from Bengaluru, Karnataka
                Jun 12, 2019
                Resolved
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                Resolved

                Hai,

                I tried to book ticket from IRCTC app. But, once the amount is debited from my account through Razorpay, I received the message as
                "PENDING FROM BACKEND". And the ticket is "not booked" .
                And I didn't find any booking details in transaction history. Kindly refund my money at the earliest.

                My transaction id : [protected]
                Transaction Date: 07/06/2019 17:31
                +2 photos
                Jul 17, 2019
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                Jun 13, 2019
                Razorpay Customer Care's response
                Hi,

                We see that the refund has been successfully processed on 12th Jun, 2019 . You may check your IRCTC txn status here on this link with the transaction id:[protected] - https://razorpay.com/support/#refund with the IRCTC txn id.

                Thanks and regards,
                Team Razorpay
                Pyment completed through phone also my money debited but rozopay show faild

                pending from backend - Comment #3456212 - Image #0
                Razorpay Customer Care's response, Jun 13, 2019
                Verified Support
                Hey,

                We checked and see that the payment pay_CgQqynnY41vcLo is a successful transaction.You can track the status of your transaction here : https://bit.ly/2DSjy4T
                Kindly contact the merchant for any service/refund related queries .

                Thanks & Regards
                Team Razorpay
                Pavan bhandwalkar
                Hello I yesterday buy SpiceJet flight ticket payment options may I click IRCTC rozrypay debit card otp is write but ahead I debit Rs and not any massage ticket received for me what is problem
                Razorpay Customer Care's response, Jun 18, 2019
                Verified Support
                Hey Pavan,

                We have received your request and our team is currently working on the same. Please do expect an update on the email thread with the ticket ref: 544238 at the earliest. Your patience is highly appreciated.

                Thanks & Regards,
                Team Razorpay
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                  8
                  8396097539
                  from Delhi, Delhi
                  Jun 11, 2019
                  Resolved
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                  On 3/6/019, I tried to do a transaction of booking of Spicejet flight of worth 5191 Rs by the use of razor pay payment online. The amount was deducted from my account but no ticket was booked and my money wasn't refunded to my account uptil now. I tried to call razor pay customer care but all in vain. Name vivek, state MP, transaction ID[protected].plz refund my amount to my account as soon as otherwise I had to follow any other lawful procedure.
                  +1 photos
                  Jul 23, 2019
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 18, 2019
                  Razorpay Customer Care's response
                  Hey,

                  We see that this has already been escalated with the merchant and we are awaiting a revert from them on the same. Please follow the mail thread with reference number 570517 for further updates regarding this.

                  Thanks & Regards,
                  Team Razorpay
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                    8
                    8396097539
                    from Delhi, Delhi
                    Jun 10, 2019
                    Resolved
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                    Resolved

                    I booked a spicejet flight on 3/6/019 through razorpay. A total of 5191 Rs was deducted from my account but no ticket was booked and my money wasn't refunded uptil now. I want to refund my money back to my account. Name vivek from MP, singrauli district, vindhyanagar.please help me to get my money back to my account. I'm waiting for many days and I have complained about it to sbi branch but no result has come to appear yet. I want that immediate action to be taken against such type of lacuna.
                    +1 photos
                    Jul 20, 2019
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Jun 10, 2019
                    Updated by 8396097539
                    Nothing update has been given to me about recovery of money wasted on buying of spicejet flight on 3/06/019 .The razorpay is totally negligent of its duty for their customers
                    Verified Support
                    Jun 18, 2019
                    Razorpay Customer Care's response
                    Hey,

                    We see that this has already been escalated with the merchant and we are awaiting a revert from them on the same. Please follow the mail thread with reference number 570517 for further updates regarding this.

                    Thanks & Regards,
                    Team Razorpay
                    Dear Sir,

                    Need my refund while you've deducted 1305 rs. For my IRCTC ticketing while transaction has been failed through Google Pay UPI

                    related to booking of spicejet flight on 3/6/019 - Comment #3461412 - Image #0
                    related to booking of spicejet flight on 3/6/019 - Comment #3461412 - Image #1
                    Razorpay Customer Care's response, Jun 18, 2019
                    Verified Support
                    Hey,

                    Please write to us with your queries and transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

                    Thanks & Regards,
                    Team Razorpay
                    Sir I AJAY RAJ JANGID have booked a ticket of spicejet on 02/06/2020 and payment failed and deducted from my account and no money is refunded to me of about 4092rs and the last 4digit of card is 3836 and I want my payment as soon as possible
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                      H
                      Happy2216
                      from Sri Madhopur, Rajasthan
                      Jun 9, 2019
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                      The total fee for applying new passport is rs 1500/-. Razorpay is the only method of payement autoselected by passport website. Why did razorpay deduct rs 4000/-? Their customer service is unreachable.
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 24, 2020
                      Razorpay Customer Care's response
                      Hi,

                      Sincere apologies for the delay in response. Kindly raise a request on the following link: https://razorpay.com/support/#request along with the contact & transaction details. We will check the same have this sorted for you.

                      Regards,
                      Team Razorpay
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                        A
                        Aman_94
                        from Mumbai, Maharashtra
                        Jun 7, 2019
                        Resolved
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                        Resolved

                        Address: 2nd Stage BTM Layout, Kuvempu Nagar, 560068

                        Sir/Madam,
                        I am Aman Anand. I am a student. I am unlocking my fresherworld account and paid of ₹825 for premium membership for fresherworld through Canara Bank UPI. I got successfully message but amount was deduct but still premium not unlocked.
                        My Payment Id:_ pay_Ceu41NCQtOC2sD.
                        I request to look into this matter and i will waiting for your reply.
                        +1 photos
                        Jul 14, 2019
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 11, 2019
                        Razorpay Customer Care's response
                        Hey Aman,

                        We checked and see that the payment pay_Ceu41NCQtOC2sD is a successful transaction.You can track the status of your transaction here : https://bit.ly/2DSjy4T
                        Kindly contact the merchant for any service/refund related queries .

                        Thanks & Regards
                        Team Razorpay
                        Passport fee is 1500 online but it deducted 4000 from my account as no other option was being shown

                        reg: freshersworld payment - Comment #3456419 - Image #0
                        Razorpay Customer Care's response, Jun 18, 2019
                        Verified Support
                        Hi,

                        Kindly share your contact details along with your transaction details over here: https://razorpay.com/support/#request, we will get back to you and address your concerns at the earliest.

                        Thanks & Regards,
                        Team Razorpay
                        Iam pay for phone pe to [protected]@hdfcbank but my transaction successful but we tell ur transaction decline

                        reg: freshersworld payment - Comment #3457754 - Image #0
                        Razorpay Customer Care's response, Jun 18, 2019
                        Verified Support
                        Hi

                        We checked and see that the payment with the ID pay_ChCc0xKSWkIcFB is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
                        Kindly contact the merchant for any service/refund related queries .

                        Thanks & Regards,
                        Team Razorpay
                        Booked ticket on irctc app using razorpay-googlepay option. Sum of 2841 got debited but ticket not booked.

                        Upi id[protected].

                        Kindly help.

                        The irctc app shows payment pending from bank. Googlepay shows payment successful, ticket purchased.

                        reg: freshersworld payment - Comment #3458890 - Image #0
                        Razorpay Customer Care's response, Jun 18, 2019
                        Verified Support
                        Hey,

                        We checked the transaction 100001889067409 and see that this is an unsuccessful payment. You should ideally receive a refund for the same within 7-10 working days. The status of your refund can be tracked here https://razorpay.com/support/#refund.

                        Thanks & Regards,
                        Team Razorpay
                        I tried to book tatkal ticket from irctc and while paying through razor pay UPI, my money was deducted and showed successfully paid .
                        But in IRCTC my ticket has not been booked.

                        Please let me know how my money would be refund?

                        reg: freshersworld payment - Comment #3459771 - Image #0
                        reg: freshersworld payment - Comment #3459771 - Image #1
                        Razorpay Customer Care's response, Jun 18, 2019
                        Verified Support
                        Hey Shree,

                        We see that the IRCTC transaction with ID: 100001872165959 was successfully refunded on 7th Jun, 2019. You can check the status of the same here: https://razorpay.com/support/#refund

                        Thanks & Regards,
                        Team Razorpay
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                          A
                          ashwanidwivedi646
                          from Mumbai, Maharashtra
                          Jun 4, 2019
                          Resolved
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                          Resolved

                          Address: 400709

                          (https://www.quora.com/unanswered/I-hosted-a-event-in-Mumbai-through-events-high... hosted the event in mumbai sold my ticket from events high company and they said there are some fraud transaction and said we won’t be able to release the payment, later they said razorpay is not releasing the payment please wait for reply from razorpay and later razorpay told me that they will release the payment after 180 days and after 180 days razorpay released the payment to events high and now events high is not paying me saying we are unable to contact customer there email ids are invalid and there phone number are invalid, so we can’t confirm the payment from the customer so you have 3 days to confirm that customers are real and valid
                          Then asked me to contact customer whom i don’t know even
                          Now they are not releasing my payment
                          And now they are telling me that they have evidence that the event is fake it there event never happened

                          The time when money was with razorpay they said me sir as we get money from razorpay we will release but now they are not releasing the payment

                          Shall i issue the court letter or what should i do

                          My email id is ashwanidwivedi646 @gmail.com
                          Jul 12, 2019
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 10, 2019
                          Razorpay Customer Care's response
                          Hey Ashwani,

                          We see that our team has updated you regarding the settlements to your account over the mail thread with reference number 514652. Kindly follow the same for a quick resolution of this issue.

                          Thanks & Regards,
                          Team Razorpay
                          Jun 17, 2019
                          Updated by ashwanidwivedi646
                          @razorpay Kindly Hold all remittance of eventshigh as its a fraud company, They have not released our payment and we have not got our money please hold this fraud over here Right now, I Request razorpay To please hold all remittance of eventshigh Right now its been 17 days there is no one answering my calls and no giving any reply on emails

                          Please hold on all payment of Eventshigh
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                            A
                            Aashi Si
                            from Mumbai, Maharashtra
                            Jun 4, 2019
                            Resolved
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                            Resolved

                            I booked ticket on irctc using razor pay amount debited inr 175 but irctc website showing payment pending from bank end, i enquired at my bank and they confirmed that money has been debited and there is no problem at the bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of booking.
                            Jul 12, 2019
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 04, 2019
                            Razorpay Customer Care's response
                            Hi,

                            Kindly share the transaction details such as, IRCTC transaction ID and the UPI reference number at https://razorpay.com/support/#request. We will check and assist you with the same.

                            Thanks and regards,
                            Team Razorpay
                            I have paid through google pay. Amount debited by my irctc ticket not booked. Kindly refund my amount

                            payment pending from bank end in irctc - Comment #3459545 - Image #0
                            payment pending from bank end in irctc - Comment #3459545 - Image #1
                            Razorpay Customer Care's response, Jun 19, 2019
                            Verified Support
                            Hi,

                            We checked the IRCTC txn id: 100001870197226 with the ref no: 915607373979 has been successfully refunded on 10th June 2019. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund with the IRCTC txn id.

                            Thanks and regards,
                            Team Razorpay
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                              V
                              Vishwa Singh121
                              from Pune, Maharashtra
                              Jun 3, 2019
                              Resolved
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                              Resolved

                              I tried to book tickets via irctc on 2nd june, 2019 through google pay app. The money was deducted and google pay app showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

                              Upi transaction id: [[protected]]
                              To: irctcc (Razorpay. [protected]@hdfcbank
                              From: biswajit singh (State bank of india)
                              Google transaction id: cicagkcquorctw
                              +2 photos
                              Jul 5, 2019
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 04, 2019
                              Razorpay Customer Care's response
                              Hi,

                              we checked the transaction ID [protected] with the reference number[protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund.

                              Thanks and regards,
                              Team Razorpay
                              [protected]

                              money deducted from account but ticket not booked and no refund yet - Comment #3450227 - Image #0
                              Razorpay Customer Care's response, Jun 5, 2019
                              Verified Support
                              Hey,

                              We have updated the status of your query on the ticket with the ref: 536217. Feel free to write back to us on the same email thread for further queries, we will be glad to assist you with the same.

                              Thanks & Regards,
                              Team Razorpay
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                                H
                                Henry Benny Fernandez
                                from Delhi, Delhi
                                Jun 3, 2019
                                Resolved
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                                Resolved

                                Address: Hno 87-873, SYNDICATE BANK COLONY, Kurnool, Andhra Pradesh, 518002

                                I paid house rent rs 5400 to my house owner account on 01 jun 19 at 0953hrs. The has not been credited till. I am facing a lot of trouble as a indian army soldier to paid my house rent the same has been credited till. I will again paid to my house owner yesterday in cash amount 5400 the total amount paid till for house rent is 10800/- please refund the amount to my account forthwith.
                                +1 photos
                                Jul 6, 2019
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 04, 2019
                                Razorpay Customer Care's response
                                Hi,

                                We were unable to locate the transaction with the details provided. Please send us your contact details and transaction details along with the screenshot of the debit over: https://razorpay.com/support/#request. We'll have this looked into and update you at the earliest.

                                Thanks and regards,
                                Team Razorpay
                                Hi Sohit here, i have done a transaction through razorpay for the nestaway related amount but they are mentioning its failed and they havent received any payment besides the money debited from mine sbi account through which i did the transaction.and related to that transaction i have posted a screenshot also .Please help me in this regards.

                                house rent not credited - Comment #3455503 - Image #0
                                Razorpay Customer Care's response, Jun 12, 2019
                                Verified Support
                                Hey Sohit,

                                We have updated the status of your query on the email thread with the ticket ref number: 556441.
                                Feel free to write back to us on the same email thread for further queries, we will be glad to assist you with the same.

                                Thanks & Regards,
                                Team Razorpay
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                                  V
                                  Vishwa Singh121
                                  from Pune, Maharashtra
                                  Jun 2, 2019
                                  Resolved
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                                  Resolved

                                  I tried to book tickets via irctc on 2nd june, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

                                  Upi transaction id: [[protected]]
                                  To: irctcc (Razorpay. [protected]@hdfcbank
                                  From: biswajit singh (State bank of india)
                                  Google transaction id: cicagkcquorctw
                                  +2 photos
                                  Jul 6, 2019
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 05, 2019
                                  Razorpay Customer Care's response
                                  Hey Vishwa,

                                  We checked the transaction [protected] and see that this is an unsuccessful payment. You should ideally receive a refund for the same within 7-10 working days. The status of your refund can be tracked here https://razorpay.com/support/#refund.

                                  Thanks & Regards,
                                  Team Razorpay
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                                    Vishwa Singh121
                                    from Pune, Maharashtra
                                    Jun 2, 2019
                                    Resolved
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                                    Resolved

                                    I tried to book tickets via irctc on 2nd june, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

                                    Upi transaction id: [[protected]]
                                    To: irctcc (Razorpay. [protected]@hdfcbank
                                    From: shyam subba (State bank of india)
                                    Google transaction id: cicagkcquorctw
                                    Jul 6, 2019
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Jun 02, 2019
                                    Updated by Vishwa Singh121
                                    *Update in details above:-

                                    From: Biswajit Singh (State Bank of India)
                                    Verified Support
                                    Jun 05, 2019
                                    Razorpay Customer Care's response
                                    Hey Vishwa,

                                    We checked the transaction [protected] and see that this is an unsuccessful payment. You should ideally receive a refund for the same within 7-10 working days. The status of your refund can be tracked here https://razorpay.com/support/#refund.

                                    Thanks & Regards,
                                    Team Razorpay
                                    I have made transactions of amount rs 720 for unacedmy plus subscription using upi from irctc. But both the payment not completed and also showing failed at irctc end. Money has been deducted from bank account. 2 times
                                    Help me sir
                                    Mob. [protected]

                                    razorpay money deducted from google pay but ticket not booked from irctc - Comment #3450267 - Image #0
                                    razorpay money deducted from google pay but ticket not booked from irctc - Comment #3450267 - Image #1
                                    [email protected]'s reply, May 31, 2019
                                    Help me sir please
                                    Razorpay Customer Care's response, Jun 5, 2019
                                    Verified Support
                                    Hey Sunil,

                                    We checked and see that the payments pay_CbPhAxHpyewcgC and pay_CbPjMLqjfTHO1M are successful transactions from our end. You can track the status of your payments here: https://bit.ly/2DSjy4T

                                    Thanks & Regards
                                    Team Razorpay
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                                      va2un
                                      from Mumbai, Maharashtra
                                      May 31, 2019
                                      Resolved
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                                      I tried to book tatkal ticket via irctc on may 31, 2019 via googlepay.
                                      The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked.
                                      The money was not refunded to my account.

                                      Razorpay failed the transaction, disabling me from booking my importany ticket and did not even refund my money.

                                      Upi transaction id:[protected]
                                      To: irctcc (Razorpay. [protected]@hdfcbank
                                      From: varun prasad (State bank of india)
                                      Google transaction id:cicagkcqvk3wea
                                      Jul 13, 2019
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Jun 02, 2019
                                      Updated by va2un
                                      No contact from customer support has taken place. The money has still not been refunded, but somehow the post is marked as resolved.

                                      This is pure cheating RAZORPAY.
                                      Verified Support
                                      Jun 03, 2019
                                      Razorpay Customer Care's response
                                      Hey Varun,

                                      We have updated the status of your query on the email thread with the ticket ref: 541658.
                                      Feel free to write back to us on the same email thread for further queries, we will be glad to help you out.

                                      Thanks & Regards,
                                      Team Razorpay
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                                        P
                                        Papun@1999
                                        from Mumbai, Maharashtra
                                        May 30, 2019
                                        Resolved
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                                        Address: 201-203,2nd floor, Meadows Sahara plaza complex,near jb nagar(Chakala),Andheri East, Mumbai,400059, Mumbai City, Maharashtra
                                        Website: www.oyyfashion.in

                                        Honorable sir, I am a student from a poor class family. I want to say that I have placed an order before 1.5 months ago but the order isn't delivered yet the customer service center told me that your order will be delivered on 1st May but yet my order isn't delivered, the total order details is attached with this mail.please take action on razorpay and oyyfashion and say them to refund my money as soon as possible . Already I have posted about this in consumer complaint but no result, please kindly take action on razorpay.
                                        +9 photos
                                        Jul 7, 2019
                                        Complaint marked as Resolved 
                                        Razorpay customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 03, 2019
                                        Razorpay Customer Care's response
                                        Hey Papun,

                                        We are sorry to hear this. We have received your request and our team is currently working on the same. Please do expect an update on the email thread with the ticket ref: 481608 at the earliest. Your patience is highly appreciated.

                                        Thanks & Regards,
                                        Team Razorpay
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