Razorpay Complaints & Reviews

Hi,
I tried to book a ticket from irctc, it said bank rejected payment but money deducted. I used phonepe upi. My upi id is [protected]@ybl

"dear sbi upi user, your account is debited inr 1375.0 on date[protected]:36:23 am by upi ref no[protected]"

"you've sent rs.1375 to [protected]@hdfcbank via phonepe from your bank a/c."

Please look into the matter and refund my money.

+2 photos

Jul 30, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2018

Razorpay Customer Care's response Hey Surya,

We checked the transaction with UPI reference no.[protected] and see that this is an unsuccessful transaction. If the funds have been debited from your account, you will receive the credit within 10 working days, failing which please drop us a mail on [protected]@razorpay.com.

Best Regards,
Team Razorpay

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Hi

I have made a payment of rs. 630 /- on irctc app by choosing razorpay upi as payment method.

Afterwards, payment of rs.630 was directed to my upi app i. E. Phonepe in my case.

My payment has been deducted from my account via phone pe. Transaction id : hdf835cbac1f2dd418b80e15883dc12a13c, however, ticket not done.

I am hereby atta hing all relevant snapshot of payment and irctc ticket failure.

Reqyest to look into issue

+4 photos

Aug 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jun 22, 2018

Updated by anujgupta350 I have made a payment of rs. 630 /- on irctc app via razorpay upi as payment gateway and phone pe app as my upi.

My payment has been deducted from my account. Transaction id : hdf835cbac1f2dd418b80e15883dc12a13c, and upi ref no[protected]. As per irctc, payment pending from bank end.

I am hereby atta hing all relevant snapshot of payment and irctc ticket failure.

Reqyest to look into issue. I have also send a mail to you through [protected]@gmail.com

Regards
Anuj

Verified Support

Jun 25, 2018

Razorpay Customer Care's response Hi Anuj,

We have updated you over the mail with ticket reference number: 211398 regarding the transaction associated with UPI reference number:[protected].
Please write back to us in case of any further queries and we will be happy to assist you.

Thanks and regards,
Team Razorpay

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Transaction id-[protected]

My money is deducted from my bank acount but my ticket is not booked and transaction is failed. Then i contected with your but you tell to contect to irctc. Then i contacted with irctc but irctct adviced to contact with you. So what am i do now. Are you fraud. Please refund my money. Nhi to i file case against you.

Jul 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2018

Razorpay Customer Care's response Hi,

We checked the transaction id: [protected] of amount ₹1, 555.00 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Failing which please drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Best Regards,
Team Razorpay

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Address: 600033

Sir my name is muthumani kumar and i have applied loan from flashcash 0n14th june 2018 and repaid 22th june 2018 by netbanking (Axis bank) but flash cash yet not received money my mobile no [protected] please contact me. My transaction ref id :[protected] and i enclosed payment receipt also. Please solve my issue otherwise i would like to complaint against razorpay in consumer forum india. Please i want my refund

+1 photos

Jul 26, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2018

Razorpay Customer Care's response Hi,

Kindly drop us a mail to [protected]@razorpay.com with your transaction details and we will be happy to assist you.

Regards,
Team Razorpay

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Axis Bank Customer Care

from Pune, Maharashtra

Jun 22, 2018

Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.

Reply

MUTHUMANI KUMAR's [Complaint's author] reply, Jun 25, 2018

NAME : MUTHUMANI KUMAR
AXIS BANK A/C NO : 917020084818028
TRANSACTION DATE : 22.06.2018
AMOUNT : 3290.01
Transaction Description : INB/584353045/KRAZYBEE(RAZORPAY)
My transaction ref id : 586130042
my reg. mobilr : 9941412456

Dear sir,

amount debit in my axis bank account via Razorpay payment gateway but still not credit in my flashcash loan account

please help me to refund

thankyou

MUTHUMANI KUMAR's [Complaint's author] reply, Jul 31, 2018

Resolved Jul 26, 2018
Thank you

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My name is alekhya. I have booked a ticket using irctc app on 11/06/18. The transaction failed but the money has been deducted from my account. It's been more than a week and the money had not yet been refunded into my account. The details of the transaction have been enclosed below. Irctc stated that the money had been refunded to the bank. Please do kindly resolve the matter as soon as possible.

+1 photos

Aug 5, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2018

Razorpay Customer Care's response Hi Shashikanth,

We checked the payment ID and see that the refund ID: rfnd_ANvT5mZZeXtmjm for this payment has been successfully processed at our end on 18th Jun, 2018.
Refunds take 5-7 working days once it has been processed. Do write to us on [protected]@razorpay.com if you have any further queries.

Regards,
Team Razorpay

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V

Vinu Cyril

from Bengaluru, Karnataka

Jun 22, 2018

I was booking tatkal on IRCTC app and used razorpay as payment gateway. An amount of RS 480/- was debited from my account but the ticket was not booked. The reason mentioned by IRCTC is that the bank is non responsive.

TRANSACTION ID : [protected]

money refund - Comment #3135683 - Image #0

money refund - Comment #3135683 - Image #1

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Vinu Cyril's reply, Jun 22, 2018

UPI TRANSACTION ID : 817311032894

Razorpay Customer Care's response, Jun 23, 2018

Verified Support

Hi Vinu,

We checked the transaction with reference number 100001321563633 and see that it is an unsuccessful transaction. We have updated you over mail thread with reference no. 211057, please check and revert on the same mail thread for further queries. We will be glad to assist.

Thanks and Regards,
Team Razorpay

K

Komaragiri Alekhya

from Khammam, Telangana

Jun 22, 2018

Booked a ticket .. It was a failed transaction and the money has been deducted from my account ... It's been past a week and the money has not yet been refunded

money refund - Comment #3135696 - Image #0

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Razorpay Customer Care's response, Jun 23, 2018

Verified Support

Hi,

We checked the transaction ID 100001305447776 and see that a refund has been successfully processed for this on 16th June, 2018. Please drop us a mail to [email protected] for further details on refund and we will be glad to assist you.

Regards,
Team Razorpay

K

Komaragiri Alekhya

from Khammam, Telangana

Jun 24, 2018

I haven't received my money yet.The previous complaint I registered stated that the money has been processed from your end on 16/06/18.

money refund - Comment #3137409 - Image #0

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

Website: www.pizzahut.co.in

I placed an order on 21st june, 2018 with pizza hut. The payment gateway was of razorpay. The amount was deducted but i received no intimation from pizza hut. If such worthless gateways are still being used, then people will be looted of their money. Gateways like razorpay should be thrown out of the country.
Shame on pizza hut that they are using such a third class payment system.

Jul 23, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2018

Razorpay Customer Care's response Hi Devpriyo,

We're very sorry to hear that you had a bad experience. We have updated you regarding this transaction on the mail with reference number: 210627.
Do let us know if you have any further concerns over the same mail thread and we will be happy to assist you.

Best regards,
Team Razorpay

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S

Santhosh Namboodiri

from Mumbai, Maharashtra

Jun 21, 2018

Transaction Id[protected] amt 390 dated 19/06/18 was debited from bank account via BHIM App while booking railway ticket through IRCTC app but ticket was not booked.kindly refund the same as early as possible

money deducted but order not received - Comment #3134807 - Image #0

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Razorpay Customer Care's response, Jun 23, 2018

Verified Support

Hi Santosh,

We checked the UPI reference no. 817014657836 and see that it is an unsuccessful transaction. If funds have been debited from your account, you will receive the credit within 7-10 working days, failing which please drop us a mail to [email protected] and we will have this looked into.

Regards,
Team Razorpay

R

Rishu sudhakar

from Jamshedpur, Jharkhand

Jun 21, 2018

Sir,
For transaction ID - [protected] the amount of Rs 1240 has been debited through the Razorpay option in the Irctc app but the transaction was cancelled, hence tickets not booked. So pls look in the matter and provide me with the refund.

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Razorpay Customer Care's response, Jun 23, 2018

Verified Support

Hi Rishu,

We see that a refund for transaction ID: 100001311405287 has been initiated from our end on 20th June, 2018. Please drop us a mail to [email protected] and we will provide you more details regarding the refund.

Regards,
Team Razorpay

Pizza Hut India Customer Care

from Bengaluru, Karnataka

Jun 22, 2018

Sorry for the inconvenience faced by you. We will look into this and get this resolved on priority. Please give us a chance to make your experience memorable. Meanwhile, request you to share your details here: http://bit.ly/PHFeedback

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Address: Washim, Maharashtra, 444506

Payment id:
Message from state bank of india

Transaction ref no igadhuvzo3 for rs.6000.0 on 11-apr-18 10:45

Transaction amount rs 6000/-
Internet banking from state bank of india

Messege from sbi complaint section:

Your complaint [protected] has been attended to and closed after resolution as:as confirmed with merchant, transaction lsbi[protected] as been successful and settled on 12 april 2018. For more details kindly contact your merchant..

Screen shot of bank transaction on 11.4.2018:

+1 photos

Jul 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Shelke,

We checked the payments `pay_9xtwkDxb2lkale` and `pay_9xnD2WRAFyXLgx` as per the details provided over the mail with reference number: 209033.
Kindly contact Sarvshiksha Solutions along with the payment IDs as they are the service provider and refunds can be initiated only by them.

Regards,
Team Razorpay

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Address: Mumbai City, Maharashtra, 400055

Dear sir,
I'm pallavi i have made payment by using rozarpay option by using upi add.in irctc rail app but the amount is debited from my account bank not received by the irctc and my ticket did not booked and mentioned reference transaction id: hdfdcf7ee1b55834a40998c8bc47f139aac
Please check the mistake and refund my amount to my account asap.
Thanking you,
Yours faithfully
Pallavi...

Aug 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Pallavi,

Please share the details of the transaction such as the transaction ID which starts with "10000...", UPI reference to [protected]@razorpay.com so that we can check and assist you.

Best regards,
Team Razorpay

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P

Pallavi Rawool

from Pune, Maharashtra

Jun 19, 2018

Please find attach screenshot for details for deduction of money from my phonepay .

Upi reference id for my transaction is[protected]. Please confirm from your side and refund the amount.

charges deducted from account but not received by irctc. - Comment #3133335 - Image #0

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I tried to book ticket from chennai to pollachi through bhim app razorpay... But the amount was successfully debited for rs.370 from my bank account but transaction was shown as failed in irctc app.. So please concern about this issue and provide me with a solution as soon as possible... Pls sir.. It's urgent
I have attached screenshot of successful transaction in bhim app and failure transaction in irctc app.

+2 photos

Jul 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Bharath,
Kindly check the mail with reference number: 209311 as we have updated you with regards to the transaction associated with UPI reference number:[protected].
Feel free to write back to us on the same mail thread for any further queries.

Thanks and regards,
Team Razorpay

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A

arpit.ayushman98

from Lalganj, Bihar

Jun 21, 2018

I was booking train ticket from irctc app through razorpay but the money was deducted and the ticket was not booked.money is received to the razorpay but not to the irctc.Transaction id- [protected].i was paying to razorpay through Bhim upi.

transaction failed in irctc app but amount taken from the bank account through bhim app - Comment #3134703 - Image #0

transaction failed in irctc app but amount taken from the bank account through bhim app - Comment #3134703 - Image #1

Reply

arpit.ayushman98's reply, Jun 21, 2018

Please make the refund as soon as possible

A

Aninda1234ch@

from Kolkata, West Bengal

Jun 21, 2018

Sir, I paid razarpay ₹700 in Irctc for ticket booking through paytm upi on 19th june, 2018
My money got debited and transaction in paytm was successful but transaction failed in irctc.
Please refund my money as soon as possible.

transaction failed in irctc app but amount taken from the bank account through bhim app - Comment #3134825 - Image #0

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Razorpay Customer Care's response, Jun 23, 2018

Verified Support

Hi Aninda,

We see that the payment with UPI reference no. 817019872596 is successful from our end towards the merchant. Please drop us a mail to [email protected] for further queries and we will be glad to assist you on same.

Regards,
Team Razorpay

S

Sangita Dahiya

from Bhusawal, Maharashtra

Jun 21, 2018

Sir,
Maine 27 may ko ticket cancelled kiya tha uska paisa Abhi tak mere bank account me nahi aaya hai maine payment Bhim app se kiya thaa maine IRCTC customer care executive se baat ki to usne kaha ki 28 may ko money refunded ki ja chuki hai R.R.no: rfnd_AGYS8rUVAit2KC

transaction failed in irctc app but amount taken from the bank account through bhim app - Comment #3134827 - Image #0

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Razorpay Customer Care's response, Jun 23, 2018

Verified Support

Hi Sangita,

We checked and see that the refund with refund ID 'rfnd_AGYS8rUVAit2KC' has been successfully processed from our end on 28th May, 2018. Please drop us a mail to [email protected] for further details on the refund and we will be glad to assist you.

Regards,
Team Razorpay

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Hi,

My IRCTC ticket dated 18/6/18 transaction id: [protected] is showing a status of pending from bank end, But my money debitted from bank.
My transaction mode was UPI using Google Tez app, with a reference number:[protected].
Kindly provide a solution for the above ASAP. Do I require to book another ticket for the same ? Or will it be settled for irctc?
The corresponding screen shots are attached along the maiL

+2 photos

Jul 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Mubaris,

We have updated you with regards to the transaction ID: [protected] over the mail with reference number: 209166.
Kindly revert on the mail thread for any further queries.

Best Regards,
Team Razorpay

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N

Naidu Nallamilli

from Hyderabad, Telangana

Jun 21, 2018

Transaction I'd [protected] money deducted but transaction failed during the irctc transaction from state bank account bearing [protected] amount 400 has been deducted

irctc ticket not booked money debited using upi - Comment #3134745 - Image #0

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Razorpay Customer Care's response, Jun 23, 2018

Verified Support

Hi,

We checked that the refund has been successfully processed for the transaction ID 100001305230300 on 16th June, 2018. For further details please drop us a mail to [email protected] and we will be happy to help.

Regards,
Team Razorpay

D

Dhana Natarajan

from Vepagunta, Andhra Pradesh

Jun 25, 2018

Booking transaction ID: [protected]
Booking Status : Pending From Bank End

IRCTC showing a status of pending from bank end, But my money debitted from bank.that transactions from axis bank UPI...

irctc ticket not booked money debited using upi - Comment #3138096 - Image #0

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Razorpay Customer Care's response, Jun 28, 2018

Verified Support

Hi Dhana,

We checked the transaction ID 100001326207455 and see that this transaction is not made through us.
As conveyed over the mail with reference: 212202, kindly contact the concerned Payment gateway to assist you with this transaction.

Best regards,
Team Razorpay

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Address: Rewa, Madhya Pradesh, 486001

Dear sir,
I'm moin i have paymented in irctc rail connect but the amount is credited to ur bank but not received by the irctc and my ticket does not booked and still showing transaction pending from bank end i have mentioned reference ids transaction id: hdf69651b[protected]daf282b42204c8cfd
Please check the mistake and refund my amount to my account
Thanking you,
Yours faithfully
Moin

Jul 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jun 19, 2018

Updated by Original_moin My irctc transaction id is [protected]

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Moin,

Kindly drop us a mail with your transaction ID and the UPI reference number to [protected]@razorpay.com and we will update you with the transaction details at the earliest.

Regards,
Team Razorpay

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K

koushik kirugulige

from Bengaluru, Karnataka

Jun 18, 2018

My two transaction of ₹130 i.e 260 got debited from my account but didn't reflect in IRCTC so please do a refund the transaction IDs are[protected] and[protected]

irctc payment failure - Comment #3131717 - Image #0

irctc payment failure - Comment #3131717 - Image #1

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Address: Ganjam, Odisha, 761126

I am sriram patnaik was booking a train ticket on 3ac from berhampur to pune on 4th may 2018 through bhim app (Razorpay) which costs me rs.1590. But i didn't got the ticket confirmation and amount was deducted with transaction id[protected]. I have booked it from the id alfrid0123

When i called bhim helpline they told that they can't do anything, so i am dropping a mail to irctc and razopay. Kindly refund the amount with immediate action because it is not a small amount for me.

I am also attaching the screenshot of the amount deduction through bhim app.
Pfa

Regards,

Sriram patnaik

+1 photos

Jul 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Sriram,

We checked the transaction associated with UPI reference no.[protected] and see that the refund has been successfully processed as on 9th May, 2018. For further details you could drop a mail on [protected]@razorpay.com we would be happy to help you.

Thanks and Regards,
Team Razorpay

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S

Shashikanth Bhardwaj

from Mysore, Karnataka

Jun 18, 2018

I was booking the ticket but while payment I made the payment but ticket not got booked and is deducted from my account transaction id--P1806172107549823669504.
Ref No[protected] please refund my money because I m a student I don't have that much money to waste .

amount deducted but didn't get the ticket and refund. - Comment #3131638 - Image #0

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Razorpay Customer Care's response, Jun 21, 2018

Verified Support

Hi Shashikanth,

We checked the payment ID and see that the refund ID: rfnd_AOsFZ4VYPsJjt8 for this payment has been successfully processed at our end on 18th Jun, 2018.
Refunds take 5-7 working days from the date they were initiated. Do write to us on [email protected] if you have any further queries.

Regards,
Team Razorpay

N

Nabiza Nazar

from Udumalaippettai, Tamil Nadu

Jun 18, 2018

Google Transaction ID: CICAgKC88dnWJA
UPI Transaction ID:[protected]

Tried booking an IRCTC ticket on 17/06/2018. Payment processed and amount deducted from account to your bank but booking not done at IRCTC.Request to refund the amount at the earliest.

amount deducted but didn't get the ticket and refund. - Comment #3131657 - Image #0

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Razorpay Customer Care's response, Jun 21, 2018

Verified Support

Hi Nabiza,

We have updated you with regards to this transaction on the mail with reference number 208750. Kindly check and revert on the same mail if you have any further concerns and we will be glad to assist you.

Best Regards,
Team Razorpay

M

Meenakshi Laxmi

from Gobichettipalayam, Tamil Nadu

Jun 18, 2018

Ticket has been booked through irctc mobile app and payment made by text upi powered by razorpay. Ticket has not been booked but money debited from my SBI account. Total amount is RS 315. Kindly refund the same as early as possible. Screen shot attached for the same.

amount deducted but didn't get the ticket and refund. - Comment #3131672 - Image #0

amount deducted but didn't get the ticket and refund. - Comment #3131672 - Image #1

amount deducted but didn't get the ticket and refund. - Comment #3131672 - Image #2

amount deducted but didn't get the ticket and refund. - Comment #3131672 - Image #3

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Meenakshi Laxmi's reply, Jun 17, 2018

Two tickets of each rs 315 has been booked and refund not yet credited.

Razorpay Customer Care's response, Jun 21, 2018

Verified Support

Hi Meenakshi,

Apologies for the inconvenience caused. We are checking the status of the refunds with the banks. We will keep you updated on the mail with reference no. 209480.

Thanks and regards,
Team Razorpay

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Address: 700061

Website: razorpay.com

Kindly find the attached screen shot. Money has been deducted from kotak bank account through upi bhim payment however ticket not booked or received from irctc. Showing payment pending.

Your a/c no. Xxxx716530 is debited rs.15686.80 on 17-06-18 and a/c linked to virtual address [protected]@hdfcbank is credited (Upi ref no[protected].

+2 photos

Jul 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Debasish,

As conveyed over the mail with reference number: 208729, the transaction ID: [protected] of ₹15, 686.80 made on 17th Jun, 2018 is an unsuccessful transaction. Since the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 7-10 working days.

Thanks and Regards,
Team Razorpay

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I tried to book a ticket on irctc app using upi through my phone pay upi id for sealdah to new jalpaiguri then a request received for the same from [protected]@hdfcbank instantly and i proceed for the same and money ₹350 debited from my bank account but the ticket is not booked on date 15/10/2018 by upi ref no hdf375fd457f73d4918b[protected]a5de77. Please resolve my problem asap.

+1 photos

Jul 23, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Sujith,

We checked the payment associated with the UPI reference number[protected] and confirm that it was unsuccessful.
Please note that you will receive the credit in your account within 7-10 working days automatically.
In case of further queries please write to us on [protected]@razorpay.com and we will be happy to assist you.

Thanks and Regards,
Team Razorpay

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A

aditya_shenvi

from Kolkata, West Bengal

Jun 18, 2018

Dear Razorpay Team, I tried to Book Train Ticket from Bangalore to Mysore on 12/6/2018 through IRCTC Connect App & use Razorpay Bhim Upi for my transaction. It failed thrice.280*3=840 rs was withdrawn from my account. Please help me in getting back the money. Please do the needful at the earliest

railway ticket booking - Comment #3131747 - Image #0

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Razorpay Customer Care's response, Aug 8, 2018

Verified Support

Hi!

We checked the txn id: 100001306294979 and see that the refund for this transaction has been successfully processed on 17th June 2018. Please feel free to write to us at [email protected] for further queries. We will be happy to help you.

Thanks and regards,
Team Razorpay

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Address: Nizamabad, Andhra Pradesh, 503224

Website: Irctc.co.in

I have booked the eticket in irctc and i have paid an amount of rs 395/- using sbi bhim app. Amount was deducted from my account and the ticket was not booked showing the status as pending from bank. I have raised a dispute in the sbi bhim app. From sbi bhim app issue was resolved saying that goods /services was not delivered. Problem is from razorpay side.
Customer reference no[protected].
Credited to [protected]@hdfcbank
Transaction. I'd i irctc is [protected].
Train no17652
Date of booking[protected].

Please kindly do needful.

+1 photos

Jul 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Satish,

We checked the transaction ID: [protected] and confirm that the refund of amount ₹395.00 has been successfully processed at our end on 18th Jun, 2018. The amount should be credited to your account within 5-7 working days. Feel free to drop us a mail for any further details at [protected]@razorpay.com.

Regards,
Team Razorpay

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B

Bholendra Singh

from Lucknow, Uttar Pradesh

Jun 18, 2018

Can't receive my amount

failure in refund in the amount - Comment #3131692 - Image #0

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Razorpay Customer Care's response, Jun 21, 2018

Verified Support

Hi Bholendra,

We checked the transaction from the screenshot provided and confirm that refund of ₹420.00 is successfully processed on 18th Jun, 2018. The amount should be credited to your account within 5-7 working days.
Feel free to drop us a mail at [email protected] and we will be happy to assist you.

Thanks and Regards,
Team Razorpay

R

Ridin k

from Mumbai, Maharashtra

Jun 18, 2018

Hi Team,

Refund was initiated on 21 may and I have still not received the amount in my bank account. Kindly update me on the status.

Refund reference no:rfnd_ADgohQYXi1CfVD

Email ID - k.[protected]@gmail.com

Regards,
Ridin K

Reply

Razorpay Customer Care's response, Jun 21, 2018

Verified Support

Hi Ridin,

We confirm that refund ID `rfnd_ADgohQYXi1CfVD` has been successfully processed at our end on 21st May 2018.
However, we request you to share the screenshot of your bank statement to [email protected] and we will have this looked into right away.

Best regards,
Team Razorpay

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Address: Vadodara, Gujarat, 390016

Transaction ID [protected] initiated on irctc connect on 11.06.18 and Rs. 1325 deducted from my bank account vide TEZ App (UPI Transaction ID[protected] and Google Txn ID: CICAgKC8vsbJLQ).

Money was deposited to Razorpay from Tex App but ticket booking failed at IRCTC. Since then I have not received refund for this failed transaction. Kindly provide details and expected date of refund.

Jul 25, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

Razorpay Customer Care's response Hi Arneet,

We checked the transaction ID: [protected] and see that the refund of amount ₹ 1, 325.00 was successfully processed on 16th Jun, 2018.
The amount should be credited to your account within 5-7working days.
Feel free to write to us for any further details at [protected]@razorpay.com and we will be happy to assist you.

Best regards,
Team Razorpay

Jul 25, 2018

Updated by arneet sarna Thank you., I have received my refund.

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I tried to book a ticket on irctc app using upi through my tez upi id for mumbai to delhi then a request received for the same from [protected]@hdfcbank instantly and i proceed for the same and money ₹1555 debited from my bank account but the ticket is not booked on date[protected]:51:38 pm by upi ref no[protected]. Please resolve my problem asap.

+1 photos

Aug 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jun 16, 2018

Updated by UdeshKumar Please find attached one more image regarding transaction.

Verified Support

Jun 19, 2018

Razorpay Customer Care's response Hi Udesh,

We checked the transaction associated with UPI reference number:[protected] of amount ₹1, 555.00 and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Best Regards,
Team Razorpay

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Address: 110008

I have tried to book a ticket on 12th june from my debit card via razorpay. The amount was deducted but ticket was not booked. Its has been more than 2 days but the amount is not refunded to my account. Kindly look into the matter and redress my issue as soon as possible.

My email account is "[protected]@gmail.com", kindly contact on this mail.

Transaction id is attached with this complaint.

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Razorpay customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 560076

Website: RazorPay

Dear razorpay,
While trying to book train tickets on 11-june-2018 in irctc app, i used upi & razorpay payment option. However, money was deducted from my bank and was not credited to irtc. As a result, tickets were not booked and i got a failed transaction confirmation from irctc. Please refund my money asap!! Here are the transaction details
Date:[protected]
Transaction id:[protected]
Upi reference: upi/[protected]/razorpay/[protected]@hdfcbank/
Amount: 370/-

+1 photos

Jul 30, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Razorpay Customer Care's response Hi Deepak,

We checked the transaction with UPI ID[protected] and see that this is an unsuccessful transaction. If there has been a debit for this transaction, the amount will be credited to your account within 10 working days. For more details, please drop us a mail to [protected]@razorpay.com and we will happy to assist you.

Regards,
Team Razorpay

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Address: Mumbai City, Maharashtra, 400701

4721.80 Rs deducted from my account by Razorpay for IRCTC ticket booking but amount not deposited in irctc account.
This has happened with twice by RAZORPAY.

Google Transaction id:CICAgKC83sabSA
UPI transaction id:[protected]

Attaching the screenshots below
1.TEZ screenshot for money deduction.
2.for Ticket not booked for transaction failed from IRCTC mobile app screenshot

+2 photos

Aug 1, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 15, 2018

Razorpay Customer Care's response Hey Gaurav,

We see that a refund for the UPI reference no.[protected] has been successfully processed from our end on 15th Jun, 2018. For further details, please feel free to write to us at [protected]@razorpay.com, we will be glad to assist you.

Regards,
Team Razorpay

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