[Resolved] Razorpay — amount deducted but didn't get the ticket and refund. | |||
I am sriram patnaik was booking a train ticket on 3ac from berhampur to pune on 4th may 2018 through bhim app (Razorpay) which costs me rs.1590. But i didn't got the ticket confirmation and amount was deducted with transaction id[protected]. I have booked it from the id alfrid0123 When i called bhim helpline they told that they can't do anything, so i am dropping a mail to irctc and razopay. Kindly refund the amount with immediate action because it is not a small amount for me. I am also attaching the screenshot of the amount deduction through bhim app. Pfa Regards, Sriram patnaik Was this information helpful? | |||
Jul 20, 2018 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Jun 19, 2018 Razorpay Customer Care's response Hi Sriram, We checked the transaction associated with UPI reference no.[protected] and see that the refund has been successfully processed as on 9th May, 2018. For further details you could drop a mail on [protected]@razorpay.com we would be happy to help you. Thanks and Regards, Team Razorpay | |||
 3 Comments | |||
Comments
Google Transaction ID: CICAgKC88dnWJA
UPI Transaction ID:[protected]
Tried booking an IRCTC ticket on 17/06/2018. Payment processed and amount deducted from account to your bank but booking not done at IRCTC.Request to refund the amount at the earliest.
![]()
UPI Transaction ID:[protected]
Tried booking an IRCTC ticket on 17/06/2018. Payment processed and amount deducted from account to your bank but booking not done at IRCTC.Request to refund the amount at the earliest.
Razorpay Customer Care's response, Jun 21, 2018
Verified Support
Hi Nabiza,
We have updated you with regards to this transaction on the mail with reference number 208750. Kindly check and revert on the same mail if you have any further concerns and we will be glad to assist you.
Best Regards,
Team Razorpay
We have updated you with regards to this transaction on the mail with reference number 208750. Kindly check and revert on the same mail if you have any further concerns and we will be glad to assist you.
Best Regards,
Team Razorpay
Ticket has been booked through irctc mobile app and payment made by text upi powered by razorpay. Ticket has not been booked but money debited from my SBI account. Total amount is RS 315. Kindly refund the same as early as possible. Screen shot attached for the same.
![]()
![]()
![]()
![]()
Meenakshi Laxmi's reply, Jun 17, 2018
Two tickets of each rs 315 has been booked and refund not yet credited.
Razorpay Customer Care's response, Jun 21, 2018
Verified Support
Hi Meenakshi,
Apologies for the inconvenience caused. We are checking the status of the refunds with the banks. We will keep you updated on the mail with reference no. 209480.
Thanks and regards,
Team Razorpay
Apologies for the inconvenience caused. We are checking the status of the refunds with the banks. We will keep you updated on the mail with reference no. 209480.
Thanks and regards,
Team Razorpay
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
56%
Complaints
3544
Pending
177
Resolved
1903
View all 3544 Razorpay reviews & complaints
Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
View all Razorpay contact information
Ref No[protected] please refund my money because I m a student I don't have that much money to waste .
We checked the payment ID and see that the refund ID: rfnd_AOsFZ4VYPsJjt8 for this payment has been successfully processed at our end on 18th Jun, 2018.
Refunds take 5-7 working days from the date they were initiated. Do write to us on support@razorpay.com if you have any further queries.
Regards,
Team Razorpay