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Razorpay Complaints & Reviews

razorpay.com

2.8

Updated: Sep 9, 2025

Complaints 3553

Resolved

1904

Unresolved

1649

Good! Razorpay values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Razorpay step up their efforts to fully resolve all complaints 👍

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Razorpay reviews & complaints page 113

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Dear sir i have listed of total 8100/- From the merchant of your. So please help me in this regard i have attached as if transaction
Please Refund my money

+8 photos

Jan 1, 2021

Complaint marked as Resolved

l Not emailed by the company. Also, no call came from them. You will not be able to provide the company's email and phone number for. Please refund my money.

Razorpay customer support has been notified about the posted complaint.

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श

शशी गजभिये

from Powai, Maharashtra

Jan 6, 2021

Dear Razorpay Team,
I had made a transaction of rupees 8100/- via your platform to one of your customer OMG Burse for online order grabbing.
I have found out that your client is a fraud and i want by amount refunded. I have uploaded the transaction I'd in the image section Please look into the matter. Thank you.

Razorpay Customer Care

from Delhi, Delhi

Jan 7, 2021

Verified Support

Hi,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

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Address: KAMAL COMPLEX, MI ROAD, PANCHBATTI,, JAIPUR

Hi I have been trying to avail the payment gateway service on my wix portal. But I am not able to get it done. I have been reaching the customer care through the only chat option available, and they have been only raising tickets. they is no solution to it. If you cant help people please shut down your company. ATleast dont hang around and waste our time. This is the most pathetic service I have ever seen. And who doesnt have a call centre today. Hopeless company.

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2021

Razorpay Customer Care's response Hi,

Apologies for the delay caused here. We have raised a request on your behalf with regards to your query over the ticket ID:145042. Kindly expect an update on the same at the earliest on the same email thread. Your patience is highly appreciated.

Regards, Amith

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Address: 267 vashi navi mumbai

We are doing paymont 123900 rs via razorpay brush

kindly refund my money as below details

00 G9KyDni1uiddo0 [protected] [protected]@paytm
300 G9KC0axLECjljo [protected] [protected]@paytm
300 G9K7Dr2UokupJX [protected] [protected]@oksbi
30000 GA4ZSF3Eehv3JM [protected] XXXX-XXXX-XXXX-5564
1, 000 GA4W8hlAuTNSST [protected] XXXX-XXXX-XXXX-5564
1000 GDbccZT0d8IFLw [protected] XXXX-XXXX-XXXX-5196 CARD SBI CARD TRX ID[protected]
30000 GDbePgrJU2cr7w [protected] XXXX-XXXX-XXXX-5196 SBI CARD TRX ID[protected]
30000 [protected] XXXX-XXXX-XXXX-5196 SBI CARD TRX ID[protected]
30000 [protected] XXXX-XXXX-XXXX-5196 SBI CARD TRX ID[protected]
1000 [protected] XXXX-XXXX-XXXX-5196 SBI CARD TRX ID[protected]
123900

my contact number [protected]

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2021

Razorpay Customer Care's response Hi,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

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N

Nasir Ahammed

from Powai, Maharashtra

Jan 3, 2021

please refund money He stole some money from me to give me a job

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Address: Mumbai

Sir one weak back I invested 5500 rupees money to OMG burse to razorpay site India's trusted money gateway but the merchant didn't respond any anything please I requested you to please refund my money sir

+4 photos

Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Jan 7, 2021

Verified Support

Hi Mushtaq,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

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Address: KEONJHAR

Dear
sir plz check my attachements . i sri Satyabrata behera from bhadrak, odisha last days burse app fraud my money (10, 000) ten thousand only.so i kindly requst my refund money.
my account details-
Ac no-[protected]
SBI, BHADRAK
IFSC CODE-SBIN0000036

THANKS®ARDS
SATYABRATA BEHERA

+2 photos

Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 31, 2020

Updated by satyabrata.behera2342gmail.com pz refund my money frud by burse aap.

Dec 31, 2020

Updated by satyabrata.behera2342gmail.com plz refund my money thourgh phonepay deduct my money, frud by burse aap.
phonepay-[protected]

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B

Bhuvi Annam

from Ernakulam, Kerala

Jan 5, 2021

Need to block this gateway anymore if all refund not initiated

Razorpay Customer Care

from Delhi, Delhi

Jan 7, 2021

Verified Support

Hi Satyabrata,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

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Dear sir / Madam,

I have made some transaction around for Rs/=8000
Dated:[protected] rs/=500 upi id=[protected]

[protected] Rs/= 500 upi id=[protected]
[protected] Rs/=500 upi id=[protected]
[protected] rs/= 500 upi id=[protected]
Rs/=3000 upi id=[protected]

[protected] Rs/=3000 upi id=[protected]
I transferred this amount in OMG burse app by using phone pe and Gpay from Razorpay .but I have been scammed I didn't get back this money. Please help to recover my money..
I attached the screenshots also.
Thank you,
Regards,
Mohammed Iqbal
[protected]@gmail.com

+6 photos

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2021

Razorpay Customer Care's response Hi Mohammed,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

Jan 10, 2021

Updated by Mohammed Iqbal R I tried to connect with the merchant but there is no details available. And also I tried with bank they said to contact razor pay. I'm helpless please help to recover my money back.
Thanks
Regards
Mohammed Iqbal

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Address: Online website sir plz help me

Sir please send me my Amount 11000 in my account through my phone pay number [protected]

+4 photos

Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Jan 7, 2021

Verified Support

Hi Chiru,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

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Address: Hell

Sir, it is highly regrating that we pay many app on trust of rezorpay. And how can you provide getway to any fraud company like OMG bursh..

I had paid 2 transection on OMG. If possible to held in refund plz do needfull.

Its not about money but also trust in rezorpay.

Thanks
Aryan.

+2 photos

Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Jan 7, 2021

Verified Support

Hi Aryan,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

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Address: Bhopal

There are two time deducted 4999 in my SBI credit card, i never buy any product.please refund my amount...

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2021

Razorpay Customer Care's response Hi,

Thank you for reaching out to us. Kindly raise a request using this link: https://razorpay.com/support/#request along with your transaction and contact details. Do mention ticket ID [4817933] so that we can assist you on priority.

Regards,
Anas

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Address: Telangana ,khamamm

I paid 30000 from your platform to your customer burse app ...They are not responding...Ask them to return my money...If not you have to pay ...

+2 photos

Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi Raviteja,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

Raviteja2's [Complaint's author] reply, Jan 6, 2021

I don't know the marchat. Transaction done through your channel.. don't you know your customer? Why your are hiding him to not come out?

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Address: Bhopal

There are two time deducted 4999 in my SBI credit card, i never buy any product.please refund my amount.

+1 photos

Dec 30, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

View replies

Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi,

Thank you for reaching out to us. Kindly raise a request using this link: https://razorpay.com/support/#request along with your transaction and contact details. Do mention ticket ID [4817933] so that we can assist you on priority.

Regards,
Anas

Razorpay Customer Care

from Delhi, Delhi

Jan 2, 2021

Verified Support

Hi,

Thank you for reaching out to us. Kindly raise a request using this link: https://razorpay.com/support/#request along with your transaction and contact details. Do mention ticket ID [4817933] so that we can assist you on priority.

Regards,
Anas

Razorpay Customer Care

from Delhi, Delhi

Jan 2, 2021

Verified Support

Hi,

Thank you for reaching out to us. Kindly raise a request using this link: https://razorpay.com/support/#request along with your transaction and contact details. Do mention ticket ID [4817933] so that we can assist you on priority.

Regards,
Anas

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Address: H.no-2-37 (vil) Mubarak nagar, Nizamabad

Dear Razorpay Team,
I had made a transaction of Rs.12000/- via your platform to one of your customer OMG BURSE Online order grabbing.bi have found out that your client is A Fraud I need to Refund my money please concern My issue and refund it thanks you.

+4 photos

Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

View replies

Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

Pradeep Kumar Gandrajupalli's reply, Jan 3, 2021

So Razorpay is encouraging the fraud transactions like this OR may your your company itself is doing that? Who knows?

Can you comment on that then?

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I have done payment on 19 dec. For omg burse app amount is 5000 and 500 transactions id [protected] but the omg burse is a fraud company... sir pls help me sir please 🙏 return my money...

+2 photos

Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 30, 2020

Updated by Vikashrai I have done payment on 19 Dec for omg burse app amount is 5000 and 500 transactions id is (Protected)but the omg burse is a fraud company pls sir help me

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Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi Vikashrai,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi Vikashrai,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi Vikashrai,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi Vikashrai,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi Vikashrai,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi Vikashrai,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi Vikashrai,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

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Recently there was an app called OMG Burse. They promised to be a part of Amazon and razor pay partnership companies. I have paid 30000rs as a member and now they turned up. Razor should be responsible for this. How could they give permission for this such fraud sites for payments. Doubt that Razor pay is part of this scam. Estimated 2billion was made during this time by Burse app. Many thousands or lakhs of people invested their money.

Transaction numbers:[protected]

[protected].

Some one please take action on this. This is not just a normal scam. Just in my family we invested 1.6 lakhs. Just imagine for whole India.

+3 photos

Aug 15, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2021

Razorpay Customer Care's response Hi Jagadeesh,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

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Address: Omg burse

Razorpay burse app 31000 rupees deposit in your account by phone pay omg burse owners cheated me I poor people can you help me please I lent the poor man the poor I put it iam very ashamed can you give me my money sir help Me ..😂😂😂😂😂

My account no [protected]
IFC cord :-HDFC0003061

Please can you give me my payment
Have nothing but poor man.

+1 photos

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2021

Razorpay Customer Care's response Hi Ravi,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best,
Team Razorpay

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Address: Omg burse company

Razorpay burse app 30000
rupees deposited in your
account by phone pay omg
burse owners cheated me l
poor people can you help me
please I lent the poor man
the poor I put in itl am very
ashamed can you give me my
money sir help me: -
my account no [protected]
ifc conde SBINOO20388
please help me

+1 photos

Aug 15, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2021

Razorpay Customer Care's response Hi,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

View replies

Razorpay Customer Care

from Delhi, Delhi

Jan 1, 2021

Verified Support

Hi,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best,
Team Razorpay

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Address: Omg burse

Razorpay omg burse app 30000
rupees deposited in your
account by phone pay omg
burse owners cheated me l
poor people can you help me
pleasel lent the poor man
the poor I put in itl am very
ashamed can you give me my
money sir help me:
my account no [protected]
ifc conde SBINOO20388
please help me 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2020

Razorpay Customer Care's response Hi Rajashekar,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best, Team Razorpay

View replies

R

[email protected]

Jan 2, 2021

I have deposited total 40000 for omg burse through razor pay how can I get my amount

R

[email protected]

Jan 2, 2021

I have paid 30000 and 10000 through my phone pay my bank account no [protected] for omg burse now suddenly the app is not working how can I take back my money because I paid you not to omg burse so you have to answer me I have every proof to complain against you it is cyber crime pls refund my amount

Omg burse app - Comment #3783222 - Image #0

R

[email protected]

Jan 2, 2021

I have paid 30000 and 10000 through my phone pay my bank account no [protected] for omg burse now suddenly the app is not working how can I take back my money because I paid you not to omg burse so you have to answer me I have every proof to complain against you it is cyber crime pls refund my amount

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Address: Village-kaipada,po-kaipada,ps-bari rc pur, Odisha,jajpur

Please return my money transection idP2012190012036270280680

+1 photos

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 31, 2020

Verified Support

Hi,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best,
Team Razorpay

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Address: Bounsi Banka bihar

Sir maine omg burse pe amount add kiya tha razorpay ke through trust karke but wo fraud kiya mere sath so plz my amount refund in my account

+2 photos

Razorpay customer support has been notified about the posted complaint.

Dec 30, 2020

Updated by Ramkrishna Choudhary Dear sir it's my request to you my amount refund in my account

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Razorpay Customer Care

from Delhi, Delhi

Dec 31, 2020

Verified Support

Hi Ramkrishna,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best,
Team Razorpay

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I ordered a shoes from a website and it has been 7 days and I didnot get the Shipped message till now please help me

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 31, 2020

Verified Support

Hi Shazil,

In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

Best,
Team Razorpay

M

Md shazil

Dec 31, 2020

I connected to merchant they didnot reply
Plzz help me the site name is meerashop.in
Please tell me if it’s a fraud site

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