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Razorpay Complaints & Reviews

2.8
Updated: Apr 4, 2026
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Razorpay reviews & complaints page 23

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N
navneet narwal
Nov 15, 2021
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Address: H NO. 612 sector8 jind, haryana

Hii
I submitted my re registration form, the fee has been deducted but in my profile it is shown that there is no fee deducted and there is no history of fee deduction. Kindly update my fee details in profile or kindly return my money.
Razorpay customer support has been notified about the posted complaint.
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    N
    navneet narwal
    Nov 15, 2021
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    Address: H.NO. 612 sector 8 jind

    I re register my MA history 2nd year. I paid fee but in my form it shows that there is no fee paid. Kindly help me to submit my fee or return my money.
    Razorpay customer support has been notified about the posted complaint.
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      L
      Lakshman rachapudi
      from Guntur, Andhra Pradesh
      Nov 13, 2021
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      Payment ID: pay_I3KcisYuV02HIR
      Payment amount: ₹1, 999.00
      Payment date: 29th Sep, 2021
      With email id [protected]@gmail.com
      Fraudulent merchant on razorpay
      We received a mail from razorpay to request bank. We did. Bank says razorpay should initiate the refund. Please help. No point of contact to even talk to at razorpay
      Razorpay customer support has been notified about the posted complaint.
      Razorpay customercare reached out. It was really nice of them to offer instant refund. But the problem is they want us to enter card details in a paymentgateway they share through anydesk app.
      After looking at all the online fraud news, we cant do that. Kindly transfer money back to the account from which it is deducted. Normal refund please.
      Razorpay reached out to us to give us a refund promptly. But the problem is, they want to enter our bank card details in a payment gateway shared by them through anydesk app. Our parents are not allowing it. Even we are a bit apprehensive of entering details in an app after being a subject of fraud. Please razorpay, refund us money through the account which is used to make the transaction.
      We trust in you, razorpay
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        S
        Ssurvi
        Nov 11, 2021
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        I booked my tickets from irctc and paid through google pay my money was deducted but booking was failed
        Kindly look into it...
        Razorpay customer support has been notified about the posted complaint.
        Nov 15, 2021
        Updated by Ssurvi
        Still not got the refund kindly look into it
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          Q
          qualpro
          Nov 8, 2021
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          Address: G KousalyaC 3021,Brigade Meadows,Kanakapura Rod, Bangalore 560082Mobile: 9480696622/91088283690

          Ref:INB/[protected]/RAZO SOFTWARE PVT LTD

          I paid INR 599/- online on Oct 30, 2021 for purchase of a Churidhar top payable to Karuv Cloth shop.
          Repeated complaints to them have no response.
          I guess you have not credited the amount to them.

          Please check and confirm the status
          Razorpay customer support has been notified about the posted complaint.
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            B
            bharathcl cl
            Nov 3, 2021
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            Website: Wimigo.in

            I have ordered the bicycle from wimigo website on[protected].later I got to know that it was fraud website .the below is transaction details please do the needful.
            HDFC Bank: Rs 1999.00 debited from a/c **3090 on 02-11-21 to VPA [protected]@icici(UPI Ref No[protected]. Not you? Call on [protected] to report
            Razorpay customer support has been notified about the posted complaint.
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              S
              Sudheendra Raghavendra
              Nov 2, 2021
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              Resolved

              IRCTC payment using Razorpay failed | money deducted but refund not received

              IRCTC TRansaction ID [protected]
              Nov 6, 2021
              Complaint marked as Resolved 
              The refund amount got credited. thanks for your support.
              Razorpay customer support has been notified about the posted complaint.
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                S
                sriviveka s
                Nov 1, 2021
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                I paid to naturefoodyforurskin yesterday and payment was debited from my account but my order was failed and also the naturefoodyforurskin team haven't received my amount...please refund my money or confirm my order.
                Razorpay customer support has been notified about the posted complaint.
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                  N
                  Narendhiran Pugazhendhi
                  Oct 31, 2021
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                  I paid money for booking tickets using google pay and it took money from my account but that didnt refect in irctc that is it didnt book tickets...I need a refund
                  Razorpay customer support has been notified about the posted complaint.
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                    N
                    Narendhiran Pugazhendhi
                    Oct 31, 2021
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                    My money was deducted from google pay while booking train ticket but my ticket wasn't booked
                    Razorpay customer support has been notified about the posted complaint.
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                      S
                      Siddharth Chakkarwar
                      Oct 31, 2021
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                      I got an email from karagari website regarding refund via razorpay.

                      Received mail and link for getting refund from rayzorpay.

                      While processing, it reverts as: issue in processing refund.
                      Please help out on this.
                      Razorpay customer support has been notified about the posted complaint.
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                        मनवीर सिंह
                        Oct 29, 2021
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                        NACH Mandate of Razorpay software private ltd is installed in my Paytm payment bank please remove it
                        Thank You Razorpay software private ltd
                        Razorpay customer support has been notified about the posted complaint.
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                          S
                          safia0786
                          Oct 28, 2021
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                          Hello,

                          I need to get refund from vlebazaar of rs 9499. Vlebazaar support people are saying that they have initiated the amount but razorpay has put it on hold . Please help
                          Razorpay customer support has been notified about the posted complaint.
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                            H
                            Heena Nehare
                            from Pune, Maharashtra
                            Oct 27, 2021
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                            Hi Team,

                            My Kotak Mahindra Bank account was debited for Rs. 10, 000 yesterday on[protected]. This transaction was not done by me. This is the fraudulent transaction. Please check following details:

                            Name: Heena Tularam Nehare
                            Bank Name: Kotak Mahindra Bank
                            Branch : Aundh, Pune
                            Account no: [protected]
                            Date of transaction:[protected]
                            Narration: OS RAZORECOM APPAREL SO [protected]
                            Ref No. KPG-[protected]

                            Please block the transaction as it is not done by me. I request to revert back my money. And urgently look into the matter. Please provide acknowledgement on my email as early as possible.
                            Thank you!
                            Razorpay customer support has been notified about the posted complaint.
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                              G
                              gaganpattanayak
                              from Bengaluru, Karnataka
                              Oct 26, 2021
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                              I have made a payment to Manipal Cigna as per the details below

                              You have made an online payment of INR 102328.0 towards RAZORPAY from your Account XX982 on Oct 26, 2021 at 18:23 hours. The Transaction ID is [protected].

                              I followed this link to make the payment https://buyonline.manipalcigna.com/buy-health-insurance/makepayment

                              and I have received the link in a mail from [protected]@manipalcigna.com
                              Razorpay customer support has been notified about the posted complaint.
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                                A
                                Anand Kabad
                                Oct 20, 2021
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                                FRAUDULENT TRANSACTION THROUGH RAZORPA
                                We placed an order with Lovato Appliances online, Order No. 1866 dated 5th. October 2021. Payment of Rs.293.82 was made through Razorpay payment gateway. Payment Id : pay_15cRYBSieLdgHp and Reference Order Id: 15_cRYBSieLdgHp.
                                The Website of Lovato Appliances https://lovatoappliances.co.in is a fake Website.
                                This Website does not exist anymore. I placed this order and only because I trusted in Razorpay Payment gateway. I was under the impression that if Razorpay is processing the payment for this company they must have done proper KYC. Obviously Razorpay Payment gateway’s KYC procedure is at fault.
                                How can Razorpay accept payment on behalf of fake Online Shopping portal of Lovato Appliances?
                                1.I received Copy of Purchase Order No. 1866 dated 5th. October 2021.
                                2.I received payment confirmation from Razorpay payment gateway.
                                3.I also received Payment Tracking confirmation from Razorpay that the payment is successfully settled to the merchant. Surprisingly the email mentioned in this document from Razorpay is contact.[protected]@gmail.com.
                                When I contacted on this email contact.[protected]@gmail.com and email id of Lovato Appliances [protected]@gmail.com there was no response.
                                I also sent several emails to Razorpay on [protected]@razorpay.com, but Razorpay obviously did not feel it was important to respond to my various emails and reminders.
                                I also had some issues with Razorpay earlier when they did not confirm receipt of payment through email or SMS. Also did not settle payment with the payee for days.
                                I have decided not to use Razorpay Payment gateway anytime in future because of their poor service and apathy towards users.
                                Razorpay customer support has been notified about the posted complaint.
                                Oct 22, 2021
                                Updated by Anand Kabad
                                Yesterday night around 9 pm, received a call from a person called Rahul Singh mobile no. [protected], who claimed he was from Razorpay. He had all the details of the complaint I had filed including order number and payment Id. He asked me to download Anydesk remote desktop app., enter my debit card /credit card nos. and so on.
                                Obviously this was an attempt to commit fraud for
                                1. The person did not converse in English and insisted that I speak to him in Hindi.
                                2. When I questioned him about calling late in the night and asked him to call next day, he again insisted that for refund of disputed amount I must follow his instructions and the company will not call again.
                                3. When I asked him to email the response he again said as a company policy they do not communicate by email.
                                I refused to follow his instructions and cut off the call. But he kept on calling me till late in the night.
                                My issue is how did this person get access to my complaint details including Order Id and Payment Id?
                                There seems to be security issue with Razorpay.
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                                  S
                                  Shobha Achar
                                  Oct 20, 2021
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                                  Payment made but order not received yet

                                  7 had ordered few items online on 7th Oct 2021 for Rs. 1561.82 and paid through Phonepe and i see my Account was debited to Razorpay Software Pvt Ltd as below. but i have not received my ordered product till now and no confirmation of order as well. I am not able to find the merchant details and contact them.

                                  I would request you to kindly arrange to return my money.

                                  UPI To razor.[protected]@sbi, REF NO - XXXXXXXX5014,...
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                                  M
                                  mihir90
                                  from Mumbai, Maharashtra
                                  Oct 20, 2021
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                                  I had ordered dry fruits on 07/10/2021 on Razorpay Software PVT Ltd to Shopping Mall payments.
                                  Ref .N[protected], Rs. 798 From AXIS Bank.
                                  The transaction was successful. The amount was deducted from my account.

                                  But Still, I have not received material as well as a refund.

                                  No action has been taken by them.
                                  Razorpay customer support has been notified about the posted complaint.
                                  All foolish, No response.

                                  Just taking money from customers and not sending material.

                                  Razorpay -Fraud company.

                                  Customer care numbers are also fraud.
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                                    A
                                    Aravindhan Arun
                                    Oct 14, 2021
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                                    Have paid the Slice Repayment amount of Rp 9338 through Gpay and it went to Razorpay. And when I'm contacting Slice customer service they are saying that they havint got the amount, I paid this amount on 1 st October and now it's 14th please check on this issue as it's a lot of money

                                    UPI TRANSACTION ID:[protected]
                                    Google Transaction Id : CICAgODa6NzYWA
                                    From : ARAVINDHAN ARUN
                                    To: Razorpay
                                    Razorpay customer support has been notified about the posted complaint.
                                    Oct 15, 2021
                                    Updated by Aravindhan Arun
                                    Have paid the Slice Repayment amount of Rp 9338 through Gpay and it went to Razorpay. And when I'm contacting Slice customer service they are saying that they havint got the amount, I paid this amount on 1 st October and now it's 14th please check on this issue as it's a lot of money

                                    UPI TRANSACTION ID:[protected]
                                    Google Transaction Id : CICAgODa6NzYWA
                                    From : ARAVINDHAN ARUN
                                    To: Razorpay

                                    Have pasted the screen shot of the transaction.

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                                      V
                                      VP Sinsinwar
                                      from Mathura, Uttar Pradesh
                                      Oct 14, 2021
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                                      Fraud hain
                                      Razorpay customer support has been notified about the posted complaint.
                                      Oct 14, 2021
                                      Updated by VP Sinsinwar
                                      Money debited from my account.not refund 10/09/21.ordr I'd not received
                                      Oct 14, 2021
                                      Updated by VP Sinsinwar
                                      Refund me 310rup

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