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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
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Razorpay reviews & complaints page 23

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S
Ssurvi
Nov 11, 2021
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I booked my tickets from irctc and paid through google pay my money was deducted but booking was failed
Kindly look into it...
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Nov 15, 2021
Updated by Ssurvi
Still not got the refund kindly look into it
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    Q
    qualpro
    Nov 8, 2021
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    Address: G KousalyaC 3021,Brigade Meadows,Kanakapura Rod, Bangalore 560082Mobile: 9480696622/91088283690

    Ref:INB/[protected]/RAZO SOFTWARE PVT LTD

    I paid INR 599/- online on Oct 30, 2021 for purchase of a Churidhar top payable to Karuv Cloth shop.
    Repeated complaints to them have no response.
    I guess you have not credited the amount to them.

    Please check and confirm the status
    Razorpay customer support has been notified about the posted complaint.
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      B
      bharathcl cl
      Nov 3, 2021
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      Website: Wimigo.in

      I have ordered the bicycle from wimigo website on[protected].later I got to know that it was fraud website .the below is transaction details please do the needful.
      HDFC Bank: Rs 1999.00 debited from a/c **3090 on 02-11-21 to VPA [protected]@icici(UPI Ref No[protected]. Not you? Call on [protected] to report
      Razorpay customer support has been notified about the posted complaint.
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        S
        Sudheendra Raghavendra
        Nov 2, 2021
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        Resolved

        IRCTC payment using Razorpay failed | money deducted but refund not received

        IRCTC TRansaction ID [protected]
        +1 photos
        Nov 6, 2021
        Complaint marked as Resolved 
        The refund amount got credited. thanks for your support.
        Razorpay customer support has been notified about the posted complaint.
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          S
          sriviveka s
          Nov 1, 2021
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          I paid to naturefoodyforurskin yesterday and payment was debited from my account but my order was failed and also the naturefoodyforurskin team haven't received my amount...please refund my money or confirm my order.
          Razorpay customer support has been notified about the posted complaint.
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            Narendhiran Pugazhendhi
            Oct 31, 2021
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            I paid money for booking tickets using google pay and it took money from my account but that didnt refect in irctc that is it didnt book tickets...I need a refund
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              Narendhiran Pugazhendhi
              Oct 31, 2021
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              My money was deducted from google pay while booking train ticket but my ticket wasn't booked
              Razorpay customer support has been notified about the posted complaint.
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                S
                Siddharth Chakkarwar
                Oct 31, 2021
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                I got an email from karagari website regarding refund via razorpay.

                Received mail and link for getting refund from rayzorpay.

                While processing, it reverts as: issue in processing refund.
                Please help out on this.
                +1 photos
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                  मनवीर सिंह
                  Oct 29, 2021
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                  NACH Mandate of Razorpay software private ltd is installed in my Paytm payment bank please remove it
                  Thank You Razorpay software private ltd
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                    S
                    safia0786
                    Oct 28, 2021
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                    Hello,

                    I need to get refund from vlebazaar of rs 9499. Vlebazaar support people are saying that they have initiated the amount but razorpay has put it on hold . Please help
                    Razorpay customer support has been notified about the posted complaint.
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                      H
                      Heena Nehare
                      from Pune, Maharashtra
                      Oct 27, 2021
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                      Hi Team,

                      My Kotak Mahindra Bank account was debited for Rs. 10, 000 yesterday on[protected]. This transaction was not done by me. This is the fraudulent transaction. Please check following details:

                      Name: Heena Tularam Nehare
                      Bank Name: Kotak Mahindra Bank
                      Branch : Aundh, Pune
                      Account no: [protected]
                      Date of transaction:[protected]
                      Narration: OS RAZORECOM APPAREL SO [protected]
                      Ref No. KPG-[protected]

                      Please block the transaction as it is not done by me. I request to revert back my money. And urgently look into the matter. Please provide acknowledgement on my email as early as possible.
                      Thank you!
                      Razorpay customer support has been notified about the posted complaint.
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                        G
                        gaganpattanayak
                        from Bengaluru, Karnataka
                        Oct 26, 2021
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                        I have made a payment to Manipal Cigna as per the details below

                        You have made an online payment of INR 102328.0 towards RAZORPAY from your Account XX982 on Oct 26, 2021 at 18:23 hours. The Transaction ID is [protected].

                        I followed this link to make the payment https://buyonline.manipalcigna.com/buy-health-insurance/makepayment

                        and I have received the link in a mail from [protected]@manipalcigna.com
                        Razorpay customer support has been notified about the posted complaint.
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                          A
                          Anand Kabad
                          Oct 20, 2021
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                          FRAUDULENT TRANSACTION THROUGH RAZORPA
                          We placed an order with Lovato Appliances online, Order No. 1866 dated 5th. October 2021. Payment of Rs.293.82 was made through Razorpay payment gateway. Payment Id : pay_15cRYBSieLdgHp and Reference Order Id: 15_cRYBSieLdgHp.
                          The Website of Lovato Appliances https://lovatoappliances.co.in is a fake Website.
                          This Website does not exist anymore. I placed this order and only because I trusted in Razorpay Payment gateway. I was under the impression that if Razorpay is processing the payment for this company they must have done proper KYC. Obviously Razorpay Payment gateway’s KYC procedure is at fault.
                          How can Razorpay accept payment on behalf of fake Online Shopping portal of Lovato Appliances?
                          1.I received Copy of Purchase Order No. 1866 dated 5th. October 2021.
                          2.I received payment confirmation from Razorpay payment gateway.
                          3.I also received Payment Tracking confirmation from Razorpay that the payment is successfully settled to the merchant. Surprisingly the email mentioned in this document from Razorpay is contact.[protected]@gmail.com.
                          When I contacted on this email contact.[protected]@gmail.com and email id of Lovato Appliances [protected]@gmail.com there was no response.
                          I also sent several emails to Razorpay on [protected]@razorpay.com, but Razorpay obviously did not feel it was important to respond to my various emails and reminders.
                          I also had some issues with Razorpay earlier when they did not confirm receipt of payment through email or SMS. Also did not settle payment with the payee for days.
                          I have decided not to use Razorpay Payment gateway anytime in future because of their poor service and apathy towards users.
                          +2 photos
                          Razorpay customer support has been notified about the posted complaint.
                          Oct 22, 2021
                          Updated by Anand Kabad
                          Yesterday night around 9 pm, received a call from a person called Rahul Singh mobile no. [protected], who claimed he was from Razorpay. He had all the details of the complaint I had filed including order number and payment Id. He asked me to download Anydesk remote desktop app., enter my debit card /credit card nos. and so on.
                          Obviously this was an attempt to commit fraud for
                          1. The person did not converse in English and insisted that I speak to him in Hindi.
                          2. When I questioned him about calling late in the night and asked him to call next day, he again insisted that for refund of disputed amount I must follow his instructions and the company will not call again.
                          3. When I asked him to email the response he again said as a company policy they do not communicate by email.
                          I refused to follow his instructions and cut off the call. But he kept on calling me till late in the night.
                          My issue is how did this person get access to my complaint details including Order Id and Payment Id?
                          There seems to be security issue with Razorpay.
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                            S
                            Shobha Achar
                            Oct 20, 2021
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                            Payment made but order not received yet

                            7 had ordered few items online on 7th Oct 2021 for Rs. 1561.82 and paid through Phonepe and i see my Account was debited to Razorpay Software Pvt Ltd as below. but i have not received my ordered product till now and no confirmation of order as well. I am not able to find the merchant details and contact them.

                            I would request you to kindly arrange to return my money.

                            UPI To razor.[protected]@sbi, REF NO - XXXXXXXX5014,...
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                            mihir90
                            from Mumbai, Maharashtra
                            Oct 20, 2021
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                            I had ordered dry fruits on 07/10/2021 on Razorpay Software PVT Ltd to Shopping Mall payments.
                            Ref .N[protected], Rs. 798 From AXIS Bank.
                            The transaction was successful. The amount was deducted from my account.

                            But Still, I have not received material as well as a refund.

                            No action has been taken by them.
                            Razorpay customer support has been notified about the posted complaint.
                            All foolish, No response.

                            Just taking money from customers and not sending material.

                            Razorpay -Fraud company.

                            Customer care numbers are also fraud.
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                              Aravindhan Arun
                              Oct 14, 2021
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                              Have paid the Slice Repayment amount of Rp 9338 through Gpay and it went to Razorpay. And when I'm contacting Slice customer service they are saying that they havint got the amount, I paid this amount on 1 st October and now it's 14th please check on this issue as it's a lot of money

                              UPI TRANSACTION ID:[protected]
                              Google Transaction Id : CICAgODa6NzYWA
                              From : ARAVINDHAN ARUN
                              To: Razorpay
                              Razorpay customer support has been notified about the posted complaint.
                              Oct 15, 2021
                              Updated by Aravindhan Arun
                              Have paid the Slice Repayment amount of Rp 9338 through Gpay and it went to Razorpay. And when I'm contacting Slice customer service they are saying that they havint got the amount, I paid this amount on 1 st October and now it's 14th please check on this issue as it's a lot of money

                              UPI TRANSACTION ID:[protected]
                              Google Transaction Id : CICAgODa6NzYWA
                              From : ARAVINDHAN ARUN
                              To: Razorpay

                              Have pasted the screen shot of the transaction.

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                                V
                                VP Sinsinwar
                                from Mathura, Uttar Pradesh
                                Oct 14, 2021
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                                Fraud hain
                                +1 photos
                                Razorpay customer support has been notified about the posted complaint.
                                Oct 14, 2021
                                Updated by VP Sinsinwar
                                Money debited from my account.not refund 10/09/21.ordr I'd not received
                                Oct 14, 2021
                                Updated by VP Sinsinwar
                                Refund me 310rup

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                                  V
                                  VP Sinsinwar
                                  from Mathura, Uttar Pradesh
                                  Oct 14, 2021
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                                  Address: SANGAM CITY BEHIND MEDA PETROL PUMP TOWNSHIP MATHURA

                                  Fraud service
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                                    VP Sinsinwar
                                    from Mathura, Uttar Pradesh
                                    Oct 14, 2021
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                                    Address: SANGAM CITY BEHIND MEDA PETROL PUMP TOWNSHIP MATHURA

                                    Money debited from my account.ordr not received
                                    +3 photos
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                                      V
                                      Vignesh75
                                      Oct 13, 2021
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                                      I had transaction airtel recharge to my brother through upi razorpay airtel payment amount rs 239.00 on[protected].That recharge is not complete successfully but respective amount is debited form my bank account.so first I raised the ticket to Google pay and it replied transaction is done successfully if any amount debited refund will get back shortly within 10 working days but after one month it's not refundable.so I raised complaint to bank but in bank said contact upi to get refund. So kindly check and solve as soon as possible.
                                      Note I enclosed screen shots of above mentioned transaction check and verify to solve my issue.
                                      Same day my brother had another recharge due to this transaction failed I attached that copy also check to verified and solve this issue.
                                      +3 photos
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