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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
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Razorpay reviews & complaints page 27

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S
Sandhya Bharti
Sep 3, 2021
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I have order online suit from a company Dealhop Pvt Ltd, I have received a wrong product of Rs 1180 and now all the contact number and email id is unreachable. Payment went through Razorpay, earlier also I was encountered by one fake company whose payment went through Razorpay gateway. When I tried to contact Razorpay regarding my dispute, there was no way to reach them.
+1 photos
Razorpay customer support has been notified about the posted complaint.
Sep 03, 2021
Updated by Sandhya Bharti
I want my money back
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    S
    sumygrace
    from Pune, Maharashtra
    Sep 2, 2021
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    Please refund my money back to my account as the recipient (iplanet )didn't receive money Transaction ID:.T2108281423132426486671
    Razorpay customer support has been notified about the posted complaint.
    whats theupdate??
    Please provide an update on this, pending from long
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      B
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      Amount debited from my account but not received order and amount not received

      Please please refund my amount..

      My total amount refunded me...
      +1 photos
      Razorpay customer support has been notified about the posted complaint.
      Sep 02, 2021
      Updated by [email protected]
      Amount debited my account and order not received and amount not received.. please refund my total amount...
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        B
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        Merchant receiving amount but not delivered and payment not refund...
        +1 photos
        Razorpay customer support has been notified about the posted complaint.
        Sep 02, 2021
        Updated by [email protected]
        Please refund my amount
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          S
          Sachingoh824203
          Sep 2, 2021
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          Address: Goh, aurangabad bihar

          Mere account se razro pay ka payment hui hain jo hm nhi kiye aakhir aise kaise amount debit hui hain please refund my amount airte payment bank [protected] call me [protected]
          +2 photos
          Razorpay customer support has been notified about the posted complaint.
          Sep 02, 2021
          Updated by Sachingoh824203
          Please sir refund my debit amount phone pay number [protected]

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            W
            White Royel
            Sep 1, 2021
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            Fake website

            Address: Outgamerz.com

            I have purches daimond for free fire i have pay money but not come in daimond just only 80 rupees...
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            J
            Javidbafakhi
            Aug 31, 2021
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            Address: Cochin

            Transation no;[protected] cash debited from my account but ticket not booked on 8th aug 2021 but stil cash Rupees 386 not debited to my account
            Razorpay customer support has been notified about the posted complaint.
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              S
              sumygracebaby
              Aug 31, 2021
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              Hi Team,
              I tried ordering one product of Rs.39900 from iplanet through razorpay but money didn't receive at iplanet's account . Please refund my money back to my account.

              Thanks
              Razorpay customer support has been notified about the posted complaint.
              whats the status on this !??!
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                W
                wobb
                Aug 30, 2021
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                Ticket ID 3780456 dated 27-Aug-21 for Settlement is on hold.
                I have tried communicating with them over email but there is only one reply that Razorpay success team will get back to you within 2 Business Days.
                I have tried communicating with the executives on the website via chat option. They have only one reply that please wait and concern team will send us an email.
                Razorpay customer support has been notified about the posted complaint.
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                  N
                  nimishnayyar
                  Aug 30, 2021
                  Resolved
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                  Resolved

                  Pnb bank no recived refund
                  +2 photos
                  Sep 8, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Hi I’m facing the same issue. What did you do specifically after this processing thing and how long did it take for you to get your refund back?
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                    J
                    Jithu1000
                    Aug 30, 2021
                    Resolved
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                    Resolved

                    Address: Muthukathaniyil House, Vellarikundu Post Office, Kasaragod, Kerala, Pin-671533

                    Hello Sir/Madam,

                    I'm Jilse Mathew from Kerala. I did two merchant transactions through on your account on dated 26 Aug 2021 at 11:31am IST and 11:41 am IST. Unfortunately I didn't get my deposit cash. So I request you to kindly add my deposit cash to my merchant account or refund to my bank account. So believing that I will attached two transactions screenshot here.

                    Thank you,

                    Sincerely to,

                    Jilse Mathew
                    +2 photos
                    Aug 30, 2021
                    Complaint marked as Resolved 
                    Hello Sir/Madam, I'm Jilse Mathew from Kerala. I did two merchant transactions through on your account on dated 26 Aug 2021 at 11:31am IST and 11:41 am IST. Unfortunately I didn't get my deposit cash. So I request you to kindly add my deposit cash to my merchant account or refund to my bank account. So believing that I will attached two transactions screenshot here. Thank you, Sincerely to, Jilse Mathew
                    Razorpay customer support has been notified about the posted complaint.
                    Aug 31, 2021
                    Updated by Jithu1000
                    I did not resolved my issue
                    Aug 31, 2021
                    Updated by Jithu1000
                    You are not resolved my issue
                    Sep 01, 2021
                    Updated by Jithu1000
                    Razorpay is a fraud site. Don't continue any person please
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                      R
                      R C DESAI
                      Aug 28, 2021
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                      I got mail that your settlement is on hold from razorpay on 24th august 2021

                      they asked me to clarify some points and told resolution time will be 2 working days, I have replied them same day with all my points. but nothing happen till Friday evening.

                      same mail I got from them yesterday evening and asked same clarifications again which I already replied on 24th august 2021 mail.

                      still my account is in hold for settlement, I use chat support system everyday but same answers they are giving. no customer care number is working
                      I am requesting them in chat that please call me so I can explain all things better, they are giving same answer but not getting call from them even.

                      now how can I pay amount to my vendor ?
                      Razorpay customer support has been notified about the posted complaint.
                      Aug 28, 2021
                      Updated by R C DESAI
                      merchant id : Gi8KIpi2o0j8ej

                      Aug 30, 2021
                      Updated by R C DESAI
                      again I got new email with same questions they are asking which I already replied. attaching screenshot

                      Aug 30, 2021
                      Updated by R C DESAI
                      now razorpay is telling change company policy as per that template in chat support why I change my company policy as per your guideline?

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                        Bapu patil
                        Aug 28, 2021
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                        Address: Office no.426,4th floor,gundecha industrial complex,near growels mall,akruli road,kandivali east, Mumbai 400101

                        Dear company,
                        Kad Digitech had fraud with me by razorpay merchant EMI please refund my money otherwise I generate FIR through cyber crime.
                        Razorpay customer support has been notified about the posted complaint.
                        Aug 28, 2021
                        Updated by Bapu patil
                        Dear company,
                        Please inform me soon about my complaint.
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                          P
                          Pratik16190
                          Aug 28, 2021
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                          Dear Support

                          His razorpay upi id and payment page's detail given below check it is

                          https://rzp.io/l/bankniftycalls999

                          rpy.payto[protected]@icici

                          Stop his transactions settlement and freeze his account because of violence your term and condition

                          He is asking about share market fees and he is non sebi registered or non NSE certified

                          Ask to him about services proof and services receipt

                          Non sebi and Non nse certified never recommending share market tips based and its may probs with your payment system

                          Clearly mentioned in his channel I'm non sebi then why asking about payment

                          Non sebi proof attached and check attachment
                          +3 photos
                          Razorpay customer support has been notified about the posted complaint.
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                            R
                            ramesh sriram
                            from Bengaluru, Karnataka
                            Aug 27, 2021
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                            In phone pay I received a scratch card that you got a prize. Once I scratch that card, the amount has been debited from my account and credited to Razor pay. Please refund my amount.
                            +1 photos
                            Razorpay customer support has been notified about the posted complaint.
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                              N
                              Nithila eswaran
                              Aug 27, 2021
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                              I tried to book tickets via irctc app on 27 may 2021 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

                              Upi transaction id:[protected]
                              To: IRCTCRazorpay : irctc.[protected]@icici
                              From: Nithila eswaran [canara bank]
                              Google transaction id: CICAgODSmvz8LQ
                              +3 photos
                              Razorpay customer support has been notified about the posted complaint.
                              Aug 27, 2021
                              Updated by Nithila eswaran
                              I need a refund status link / id so that i can check it
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                                D
                                Deepak Subhash Jeevlage
                                Aug 26, 2021
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                                Address: Kamalnagar.ta. Kamalnagar. District: Bidar.

                                Money has been debited from my account and I have not received any services.I doing complain again and again but not any response from you. Please solve my problem
                                +1 photos
                                Razorpay customer support has been notified about the posted complaint.
                                Sep 11, 2021
                                Updated by Deepak Subhash Jeevlage
                                I was ordered bicycle deted on 13 August 2021. Money has been debited from my account and I have not received any services.so please give me My money return.

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                                  Mmmmmohammd imran
                                  Aug 26, 2021
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                                  My name is Mohammed imran. I am from Punjab district Ludhiana. I am working on recharge and bill payment so 30/10/2020 I created one merchant on razorpay payment gateway through website .this marchant I'd get Fv5Qey198J7SSY. This marchant account name is cashfree .but in name related 12/11/2020 I received mail by razorpay in mail says to your merchant account disable by reason copyright infregment/ unauthorised use different identity. but DD HYDERABAD CYBER CRIME received one complain on cashfree instant loans app .in this compliant related cyber crime mail razorpay and demand some MID, BANK ACCOUNT etc. But razorpay officer misunderstanding and send my details in case related . CYBER crime Debit freeze my bank account and send me notice . In notice demand some details I all important details send and clear doubt Cyber crime in case related my account is not involved in case .cyber crime officer asking yes you not involved in case .but contact razorpay and asking razorpay team reply cyber crime mail or mail cyber crime and in mail mentioned your MID is not relations cashfree instant loans app than defreez bank account so please mail cyber crime. Q1 this merchant I'd Fv5Qey198J7SSY is linked cashfree instant loans app ?yes or no? Q2 which reason behalf razorpay share my details with cyber crime . Q3 which evidence behalf share details ?
                                  Razorpay customer support has been notified about the posted complaint.
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                                    Suresh Political
                                    Aug 25, 2021
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                                    Address: GURUKRIPA

                                    I got a massage on the phone pay and you got a prize of Rs 1991 Select which account I lost when I selected the account. I need to get my lost money back to my account as soon as possible. My phone number is [protected]
                                    +1 photos
                                    Razorpay customer support has been notified about the posted complaint.
                                    Aug 25, 2021
                                    Updated by Suresh Political
                                    I got a massage on the phone pay and you got a prize of Rs 1991 Select which account I lost when I selected the account. I need to get my lost money back to my account as soon as possible. My phone number is [protected]

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                                      H
                                      HARISH KUMAR DASE GOWDA
                                      Aug 25, 2021
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                                      Resolved

                                      Address: Yelahanka bangalore

                                      Dear sir,

                                      Please find the attached slip of payment deducted in my account .kindly do the needful I done payment through website mentioned razorpay payment option .
                                      My website asking again asking to do the payment kindly confirm the payment done to university
                                      +2 photos
                                      Aug 25, 2021
                                      Complaint marked as Resolved 
                                      Resolved thank you
                                      Razorpay customer support has been notified about the posted complaint.
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