Razorpay Complaints & Reviews

Unfortunately amount deducted but transaction failed. After i call IRCTC customer care. He told me because of Transaction failed the amount is not received in IRCTC. This transaction is in razorpay gateway please refund my amount razorpay.my transaction id is [protected] & [protected].Please check & refund my amount as soon as possible.

On 11 January three fraud transactions done by one call without any pin or otp amount of
39998 rupees

Dhani one freedom card laon amount 1600 rs repayed 5 th januvary .but trnsfoer phone pay upi tranjaction but amount not credited dhani and me.my payment tranfor razorpay software pvt ltd

My payment refund please razopay 10, 000 thousand please help

I paid amount in Dhani app and money debited from my bank account and it was not reflecting in Dhani account Please look into this I paid on 5th still I did not receive my money back they said it is refunded using razorpay
I want my money back plz do something

Money has been detected from bank but not received even after 15days

I have make a payment Rs. 15473/ for my loan 3rd Jan 2022 to rufilo through razorpay. Amount not credited to merchant account nor refunded to me. I received an email from razorpay on 13th Jan 2022 that Refund initiated but i have not received any refund till now. My refund I'd is rfnd_IjGdhj5rwkLd2f and i contacted to merchant and they are saying it's stuck on razorpay. I visited to my bank branch and they are saying please provide RRN number but i did not receive any rrn from razor pay. When i am tracking my refund status on razorpay it's saying your refund has been delayed.

I had made a payment of Rs. 457 towards dhani loan on 06.01.2022 through razor pay payment screenshot attached FYI, the payment has not been credited to the account nor refunded back or refunded to the dhani wallet. it is almost 13 days today, I have also mentioned UPI transaction ID is[protected], I have contacted the customer care of dhani they have redirected to razor pay as they are not authorized concerns to resolve this issue.

Please not that i have been charged with late payment charges for no fault of mine.
Kindly see that the amount is refunded back immediately or credited to the creditors account.

Kindly treat this as most urgent and rectify.

Translation id
T2201061311176809346779

Payment done on 6 Jan
But not getting deposited

They don't understand value of customer. Just responding same content copy/paste. They are running advertisement payment gateway for the freelancer but when freelancer is signup they are not ready to proceed further suspended account without any intimation. Now if you are asking for settlement of amount so they are holding for 120 days and if you will ask refund the amount to customer account by using same payment method so they are also not ready to do it.

Payment deducted from account but benifits not reflected please resolve my issue amount transferred to Razorpayairtel

Hi,
Since i'm chasing for my own money from 6th Jan 2022. I tried to pay the Dhani one freedom card due from their Dhani app of 2450 Rs on 6th January but seems payment has failed. So i though it will be either credited to Razorpay or it will come back to my ICICI bank account. But several days pass. I'm getting calls from Dhani that payment was not updated due to failed payment. So i started to take followup with Razorpay and bank. Bank has send me legal message that "Your transaction of Rs 2450 from ICICI Bank was successfully credited to the beneficiary RAZORPAY SORTWARE PVT LTD account XXXXXX6778 on 06/01/2022 00:06:12 with RRN[protected]. In case the beneficiary has not received the amount, then please share the reference number with the beneficiary, to check with their bank.

What should i do now in this case? Either you redund my money or bank. I'm mailing this to all of them. Refund my money back.

Date 16/12/2021 i try to purchase aa flight ticket from yatra app. The amount is 37190rs. But unfortunately amount deducted but transaction failed. After i call yatra customer care. He told me because of Transaction failed the amount is not received in yatra. This transaction is in razorpay gateway please rafund my amount razorpay.my transaction id is C97544201 please call me back for more information.

I, Mr. Saurabh Verma running a jewellery firm SAURABH GAURAV JEWELLERS AND BANKERS at the permanent address Near Panchayati Kua, Bada Bazaar, Sahawar, District-Kasganj, State- Uttar Pradesh. I successfully captured two payments via your platform Razorpay, one is for Rs 25400 and the second is for Rs 50000 on the respective dates 15 April 2021, 03 September 2021.But still i'm waiting for the amount to get credited, I contacted you earlier via email which in response i didn't receive any affirmative answer from your end.
Kindly please look into the matter immediately and do the needful actions required for the same.
I appreciate your time and consideration...
My ticket number is #4499694.
Reference Id- FE5H59pJTyWTyZ.
Regd. Contact No + 91- [protected].

I paid for a train ticket at IRCTC website using razorpay via gpay. Money was deducted but train ticket is not booked. Any refund option or warnings are not there.
The UPI transaction ID is[protected]
The amount is ₹221.80
What should I do?
(I have attached both of the screenshots of IRCTC booking and gpay)

I'm dhani app to paid 513 rupees on razorpay via payment amount debited on phonepe app the date of 04/01/2022 transaction id T2201051623236482827038 and utr :[protected]

I made a payment to razorpay but the amount was not credited

Refund id : rfnd_IgLyKQGof8rb6A

Refund not been credited, It's been more than days and these people doesn't even reply properly.

I want my money back

I had recharged an amount of 239 in airte number from my airtel app but the recharge was not successful though my money has been debited.my UPI reference number is[protected]

4607714). You can view your ticket by visiting https://razorpay-ind.freshdesk.com/helpdesk/tickets/4607714
You can also reply to this email to add your comment.
Ticket comment
Pramod Hremagalore Arun –

Hi.

We are glad to inform you that a refund has been created successfully, it may take 7-10 business days for the credit to reflect in your bank/wallet account.

Here are your transaction details:

Refund ID: rfnd_IflUCz6LwIJAfQ
Refund amount: ₹14, 016.00

The actual time taken for a refund depends on your payment cycle with your bank.

If you do not receive the credit within 7-10 business days, you will have to contact your bank/wallet and file a dispute/chargeback against this transaction. You may submit your bank/wallet statement as proof for the debit, stating "Money has been debited from my account and I have not received services/product and not got a refund".

P.S: The customer care department of the bank/wallet would not be able to help. It has to be only the dispute/chargeback department.

Contact Number: [protected]
Ticket attachments : 1. Screenshot_20220104_225615.jpg
2. Screenshot_20220107_170932.jpg
3. Screenshot_20220108_130049.jpg
4. Screenshot_20220108_125706.jpg
5. Screenshot_20220107_170926.jpg

The ticket reference for your request is #4610273.