Razorpay Complaints & Reviews

1. I Maj Gen SK Bhandari is a customer of SBI since long bearing DSP Saving Account No – [protected], Branch – Model Town Delhi.

2. In the process of purchasing Car from the Canteen Stores Department (CSD), I was supposed to deposit Rs 12, 00, 328/- in the Account held by CSD.

3. As the amount was more than ten lakhs and registration / addition of beneficiary followed by activation for NEFT transfer takes more than four working days, I decided to do the same through the bank.

4. Considering the same I went to SBI, Janpath Branch, Delhi (Branch Code-06199), which is close to my office and got the transaction done (UTR No – SBIN[protected], Also I received a SMS showing amount debited from my account. To my surprise the amount was credited back to my account.

5. I contacted the bank again and the banker transferred the desired amount in branch’s Parking account (bearing No[protected] and the money was successfully debited from my account to the said Parking account, from where the amount was credited to virtual account of CSD (Bank – YES Bank, Name of A/c holder - Canteen Stores Department, A/C No – [protected]) by NEFT (UTR No-SBIN[protected].

6. As the amount was not credited to the bank of CSD, on scrutiny it was informed by CSD that the details of the account given is a virtual managed by organization called “Razorpay” which is linked to CSD’s PNB account.

7. As the concept of virtual account was not known to me, I used the same account details as was generated during my previous purchase from CSD i.e. about four months back. On further investigation, it was informed by CSD that for every transaction a fresh Account No with the same IFSC code (YESB0CMSNOC) is generated; hence the said transaction in question cannot happen.

8. Considering the above mentioned facts and fault on my part, the money should have been credited back to the SBI branch Parking account. This also is confirmed by Razorpay officials to CSD official.

9. Considering the above mentioned facts you are requested to kindly initiate steps to credit the amount i.e. Rs 12, 00, 328/- in my DSP Saving Account No – [protected] enabling me to avoid loss and also purchase the desired car from CSD.

With Regards

Maj Gen SK Bhandari

Mob - [protected]

Whoever it may concern,

I am writing this complaint so people can understand how bad their customer support is so they can choose an alternate for PG or Payout needs.

I use both payment gateway and payouts from razorpay and provide them near to 30 crores of business a month.

Whenever I have a technical issue or any kind of query regarding their portal being down or transactions not going through, I have to raise a ticket on their portal and wait for 10-15 days to get a response (if I am lucky). Can you imagine your payment gateway being down for almost a month because I literally have nobody to raise the issue to? Or escalate if my so called accounts manager to treating me like dirt?

My assigned accounts manager acts like she actually pays me salary every month so I am actually Lucky if i get a response from her.

Totally totally does not care about their customers. If a corporate user is treated this way I am getting afraid thinking about how they treat the normal consumers.

I am migrating to a different provider. Everyone, please stay away from razorpay if you want peace of mind 👍

Sir I purchased a top up in free fire game and I didn't get the rewards so I want to request you to kindly refund my money .

Thank you

A payment of ₹199/- was transacted through you to Riyana shop on Nov 8th 2021, but unfortunately your said so company who used your link to get the payment has not till date shipped the order.
I had sent 3 emails to them but with no response.
Kindly check this client of yours, as they seem to be a fraudier using you as an medium to fool the customers and getting payment.
The UPI transaction id is[protected] done on Nov 8, 4:41PM

I have created a razorpay id to accept online payments. After creating id I accept a payment by my customer but due to some reason I had to refund the amount to my customer. But now razorpay sent me mail that "your account is on hold". This is really dicusting. I want my money.
Name. TEJPAL SONI.
Merchant id. IRrtnyAARWu4rK
Payment id. pay_ISCVXWzH1NZzwJ

With difficulty made payments to Mukthi Bangalore for Pushpayagam 11/11/2021, posted from my account 11/12/2021.
2 payments for $111.00 USD were made. I requested 1 be returned. I later decided to leave both payments in place & notified the organizer.

Was later emailed from the organizer of Pushpayagam that Razorpay is requesting the refund. I am not able to put in a note via Razorpay.com/support to cancel the refund request. It says my account is locked. I have not received any emails from Razorpay. I would appreciate some communication from them before locking me out!
Thank you!

I booked a ticket on 4 December 2021 with reference number [protected] amount of 678.60 rupees
I did this transaction with Google pay reference number CICAgOCencaLYq
Upi transaction ID of[protected]

Money has been debited from my account and I have not received any services or refund
note-merchant create a fake shoping website and doing fraud
Plese Initiate refund
Payment Id -pay_IQDRNK1g3NkDDt amount -5000
Payment Id-pay_IQDmjQIduqeU9L amount -10000
Payment Id-pay_IQERfpZ5qzghqA amount-10000
Payment Id-pay_IQEzQAaTEiYKlF amount -5000
Payment Id-pay_IQExlUgHCVsVLz amount 10000

A refund was initiated by crossbeats to me as refund but it is blocked by razorpay and no satisfactory reason has been given by razor pay

I have attached the receipt slip sent to me by crossbeats which clearly indicates that money is blocked by razorpay

I didn't get the money . Got only 10223, And payment was 67890 + 5, 785. Total amount is 73, 675. And amount is settled -63, 447

Why are fraud companies on razorpay? Why are they not verified?
Razorpay takes benefits but will not take responsibility?
Payment ID: pay_I3KcisYuV02HIR
Payment amount: ₹1, 999.00
Payment date: 29th Sep, 2021
We did mot get refund to our bank account
They will call us and ask to enter bank details in screen shared. How can we trust
Payment regulators should take responsibility . Who can consumers trust
Are you trust worthy #Razorpay?

I have made an online payment of INR 1682.55 using net banking towards RAZORPAY from your Account XXXXXXXXX860 on Nov 20, 2021 at 09:20 hours. The Transaction ID is [protected]. This was shown as Transaction Error in IRCTC and my account has already debited.

Please let me know the refund status as it's not showing anything at IRCTC site.

My settlement was totally off
No customer care service
No email support aftar two days

Hey... I didn't get my refund of Rupees 224.50 of the order which I cancelled on 1st November 2021 on JIO MART. The RRN Number provided by the JIO MART Helpline is[protected]. The contact number is [protected]. It has been 18 days and still I didn't received my order. Please make the refund as soon as possible.

Thanks & Regards
Tanishq Dubey

I have made some order worth Rs: 42, 604 from ASHA AGROCOMM Pvt ltd through RAZORPAY. By the time I got some error after some time the amount got deducted. So merchant saying that they are already refunded my amount. But It's been more a month. Still it is not refunded. Please take necessary action on this.

Paid date: 30.09.2021
Dispute date: 05.10.201

But today 16.11.2021 still not received.

I have mistakenly made a payment through test mode of razorpay, mid G364p2RDD2NqAm, payment id pay_Hke2ZiLQgTRN13, throygh mail id [protected]@gmail.com.


Amount us not credited into my account and is also not sent bavk to source. Request you to please send it back to the source only.


Please let me know if anything else is required and do the needful on urgent basis.

Hii
I submitted my re registration form, the fee has been deducted but in my profile it is shown that there is no fee deducted and there is no history of fee deduction. Kindly update my fee details in profile or kindly return my money.

I re register my MA history 2nd year. I paid fee but in my form it shows that there is no fee paid. Kindly help me to submit my fee or return my money.

Payment ID: pay_I3KcisYuV02HIR
Payment amount: ₹1, 999.00
Payment date: 29th Sep, 2021
With email id [protected]@gmail.com
Fraudulent merchant on razorpay
We received a mail from razorpay to request bank. We did. Bank says razorpay should initiate the refund. Please help. No point of contact to even talk to at razorpay

I booked my tickets from irctc and paid through google pay my money was deducted but booking was failed
Kindly look into it...