Razorpay Complaints & Reviews

My company name is Ranistiya Creation. And the murchent id is "LtP0zjqUsGIwhy" I submitted documents for account opening on Razor Pay on 25th May. My account is showing under review from last 10-15 days. 85% activation successful. The company had said activation time of 4 to 5 days on working hours. But my account is not activated yet. So please check it and activate my account so that we can start our businesses soon as possible.

I was making a contribution of 3 thousand to my e-NPS account (National Pension System) through Razor pay payment gateway today (8 june, 2023) but the transaction failed before taking me to NPS confirmation page. Amount has been debited from my HDFC bank account but not credited to my NPS account.

I have made online transaction through Razor pay (net banking) on 03.May.23. The total amount was 94519.26, when I did it was throwing an error message about the network issue, so I tried again and got the same error message. Then I tried the 3rd time even though that time it also had the same error message.
I went into my bank account and noticed that all three transactions had been debited from my account. I checked the branch and they have told me only one amount they have received.
They have raised the ticket but still I have got only one amount and the 2nd amount is still not credited to my account.
I have called customer care and they have told me it will get reversed back within 7 working days, but still it has not happened.
Could you please check and confirm the same.

Hello, my refund amount of 2399₹ was initiated by merchant on 18th of May through razorypay but it's been 6 business razorpay isn't credit my refund into my wallet/bank i contacted razorpay but they aren't giving me any resolution also they aren't providing me reference number, please help I'm very poor

Hey While Ago From My Account Rs 149/- Has Been Debited May Be It Was For My Netflix Account But My Netflix Account Is Not Operatable So let Me know for What reason it has been Debited !!!
Rather You Refund My Amount or Activate My Netflix Account!!

Wait For Your Response Plz Make It Clear As Soon As Possible...

I see some ECS debits done on my banking account through razorpay, I am not sure what are those ECS charges, and why was it autodebited from my account, Bank asked me to check with you, please check and confirm this for refrence
RAZORPAYSOFTWAREPRIV_ICIC[protected]_ACH_

I done see any existing loan with razorpay, can you check and confirm if I have any
Name:- Sumit Bhat
Number:- [protected]
If I dont have any existing loan
why was the ECS autodebited from my ICICI account

I used razorpay payment mode through UPI for making ₹2000 airtel lapo recharge on 2nd February 2023. Money got debited from my bank account I also provided them bank statement. But they didn’t respond.
Payment UTR:[protected]
UPI payment details
#ID:[protected]
UPI payment | 01:27 PM

Gpay details:
To Razorpay
=2, 000
recharge
Pay again
Split with friends
• Completed
Feb 2, 2023 1:28 PM
State Bank of India
UPI transaction ID
[protected]
To: Razorpay
pg.[protected]@axisbank
From: MANALI MAHENDRA DALAVI
(State Bank of India) lic.[protected]@oksbi
Google transaction ID
CICAgJDV8bSmFQ

Sir main razorpay ko rs. 13261 pay Kiya unke merchant se mujhe koi reply nhi mil rha hai
2 din ho gye hai abhi tak sir plese help kijiye

Automandate has been put on but I don’t know regarding this please breif me regarding it

Last Dec 2022 my account got suspended still I’m not sure why?

I have tired to reach Razorpay support multiple times and they said my settlement is on hold and will take 120 days again not sure why?

It was just a covering jewels and I have submitted all my purchases bills and proofs as well myself still not reply for it

I have created multiple tickets and no response and it’s been 150 days now I see my amount but I can’t even create a support ticket

Worst experience I really don’t know what service Razorpay gives no reply to tickets emails calls

Please small business people avoid Razorpay worst company

My business runs smoothly for the last 4 months with other payment gateway without issue

So issue is not with me it’s with gateway

Razor pay is not releasing my payment hold of more than 30000 it is going to be more than 15 days but still their team didn't released the payment at starting they mentioned that my payment is hold due to website's privacy policies but there isn't any problem like that on the website after couple of days they asked for invoice details which were provided by our team through Email after that they were arguing about that we are not providing...

Hello
My payment is under processing from last 5 days
Payment is not received yet.please Check and resolve it.
Payout for Redeem Request[protected]
Amar Singh
[protected]
as[protected]@gmail.com

Sir my money is deducted from my kotak mahindra bank account 590 i have not taken any loan or anything I have to raise issue against them ... Thankyou

Dear Alok Bansal,
There is a new comment on your Ticket (#8397469). You can view your ticket by visiting https://razorpay-ind.freshdesk.com/helpdesk/tickets/8397469
You can also reply to this email to add your comment.
Ticket comment
Sreeja S Prakash –
Hi Alok,

Greetings from Razorpay.

We understand the inconvenience that may have been caused to you.

Our records indicate that the merchant has already shared the proof of service, hence we are unable to initiate the refund for the same.

We request you to kindly connect with the merchant, in case no response is received. Please file a chargeback through your bank for the amount to be refunded as they have the authority to do so.

Kindly note the details mentioned below to be shared with the bank.

Payment ID : pay_LNF5tdl7FUAXw6
Transaction Date : 4th Mar 2023
Transaction Amount : ₹818.00
Merchant's Name : RCUBE PLANET PRIVATE LIMITED

Steps:
Visit your bank’s nearest branch and ask for a chargeback form.
Kindly keep a copy of the debit statement of this particular transaction while going to the bank.
Kindly fill in all the details and submit them to the chargeback department.

You may submit your bank statement as proof for the debit, stating "Money has been debited from my account and I have not received services/product and not got a refund".

If you do not receive any satisfactory resolution/response from your issuing bank we request you to kindly raise the concern with the Nodal officer of your respective bank to get your issue resolved.

Please note: A bank's customer care shall not be helpful. You would have to contact the Dispute/Chargeback team.

Thank you for your understanding.

Regards,
Sreeja S Prakash
Team Razorpay

Regards,
Team Razorpay

Dear sir,

To my bank account today i have received an amount with number
NEFT UTR AXISCN [protected] By RZPX Private Li. on 11.05.23 at 14.34.28hrs to my BOB account.

i want to know the particulars of payment made to my bank account.

Pl respond asap....

Payment was done via razorpay and the money got deducted but the tickets were not booked below did the transaction details.

Collected ID :- HDFFBBDE19B6E5A4D669A91E9E87E89BADC

Transaction ID:- T2305060943050805685118

Below is the transaction details which is successfully deducted from PhonePe T2305060943050805685118
But from IRCTC ticket not yet confirmed.

Please help on this issue.

Sir I avinandan singh purchase a course from Byjus on 19 march 2023. But now I have cancelled the course and want to close my EMI Account on Razor pay please help me to close my account on Razor pay.

While booking tickets through irctc, chose option of googlepay for transaction, the payment was done via razorpay and the money got deducted but the tickets were not booked.

Hello,

I paid for NPS Account through Razorpay for 1100 while creating an account. It got deducted from my account but not reflecting in NPS account as well as Razor Pay account.

It showed like this:
PRINCY S A
Contribution Amount* INR 1100.00
Acknowledgement Number 11659295
Merchant Order Number eNPS24688985
Transaction Reference Number pay_LfHFN9yNUjSU68
Transaction Date [protected]:22:41
Transaction Status Failure
Transaction Status Description Razor Pay Payment Transaction is Failed or Cancelled