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Razorpay Complaints & Reviews

razorpay.com
2.8
Updated: Apr 4, 2026
Complaints 3556
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1904
Unresolved
1652
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Razorpay reviews & complaints page 5

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S
Syed Kamal Haider
Apr 18, 2023
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Address: F1/7, Nand Niketan, Hazira, Surat 394270

I ordered a book from a website using Razorpay as payment method. Now the item is not shipped and when I tried to contact customer care, it seems that email ID and the phone number provided on the website is a fake one. Now i feel like being cheated. Please help my getting my money back and requesting you to do back ground check before giving payment support to any website as they might be a bunch of cheaters using your payment gateway.

My order details as under (message i received while placing the order):
Dated 14.04.2023
Hi Syed Kamal Haider,
Your Order#[protected] with booksbybsf.com has been received and payment of Rs. 559 is confirmed.
We will process your order shortly.
Thank you for shopping with booksbybsf.com.
Team booksbybsf.com

While we process your order, check-out trendy style T-shirts, Polo, and more at vastrop.com
Razorpay customer support has been notified about the posted complaint.
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    S
    Shreyas Mahendrakar s
    Apr 15, 2023
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    Address: Icrtc

    The payment has happened but after upi payment happened But the razorpay did not redirect to irctc
    T2304151533502478679218 this is the transaction id
    Razorpay customer support has been notified about the posted complaint.
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      K
      Kakebasket
      from Ahmedabad, Gujarat
      Apr 14, 2023
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      Razorpay has deactivated my account but has not released the funds lying in my account.

      The ticket reference for your request is #8195511.
      Email: kakebasket.[protected]@gmail.com
      Mobile: [protected]

      Regards,
      Vijyant Anand
      Razorpay customer support has been notified about the posted complaint.
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        N
        narendra91107
        from Nellore, Andhra Pradesh
        Apr 13, 2023
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        Address: UNITECH CYBER PARK, Unit 007 - 008, GF, Tower A, Sector 39, Gurugram, Haryana 122003

        On 24th JAN, 2023 Coding ninjas send 5000.00 through Razorpay to my UPI id. But still i didn't get money to my account. so, please help me to get my money back.
        Razorpay customer support has been notified about the posted complaint.
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          A
          Aarti K Munishwar
          from Mumbai, Maharashtra
          Apr 12, 2023
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          Resolved

          Payment not recd by the benificery hence order goy cancelled

          Address: k n munishwar,A/116, Radhanagar CHS, behind hotel Vishal, opp Raymond showroom, near Indian bank, Gaondevi mandir,Manapada road, Dombivali east, 42120

          I made a payment of Rs. 542.000 thru Razorpay to Pitambari products against my order no. 79311 on 9th April, 2023. i had to cancel the order due to non-payment to the party. pl arrange refund....
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          Sahil Pattanayak
          Apr 11, 2023
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          I've not taken any finances from RAZORPAY but still it wants to auto - debit money from my federal bank account. Due to insufficient fund in Fi account the charges are applied on me by my bank. I've cross checked mandates and I've none but still this is happening again. Kindly look into this matter.
          Razorpay customer support has been notified about the posted complaint.
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            M
            Mamta Jhawar
            Apr 10, 2023
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            HDFC Net Banking not working

            I am not able to make payment through razorpay with payment method HDFC Net Banking on BDA website to book a flat...
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            N
            nirupcs
            Apr 5, 2023
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            Un authorized transaction money has been deducted from my account

            UPDATE: IN 9, 990.00 debited from
            HDFC Bank XX9597 on 05-APR-23.
            Info: ACH D- CTRAZORPAY-
            CAPITALFLOLZZci8yz7GEE.

            please arrange a refund...
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            H
            Heatvin
            from Kohima, Nagaland
            Apr 5, 2023
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            Address: Kohima

            Issue contacting customer care and payments related
            Razorpay customer support has been notified about the posted complaint.
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              N
              nilimaaghav
              from Pune, Maharashtra
              Apr 2, 2023
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              Address: pune

              Suspended My Payment Gateway Account Despite Providing valid documents over email. Initially my pan card was incorrect it has typing error .. later I corrected it from government and provided the details of new corrected pan card via email to razorpay but they suspended my account and blocked my mobile number and stole my 9000/- rs. They are not even responding to emails. I want to take legal action against razorpay company. My email id - nilima.[protected]@gmail.com and mobile number - [protected]
              Razorpay customer support has been notified about the posted complaint.
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                M
                Mukesh Singh Pokharia
                Mar 31, 2023
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                Hi, I tried to contribute to my NPS account on 31/03/2023, 12:51AM IST through Razorpay payment gateway. The amount for debited from my bank account and in the UPI app the transaction shows successful but in NPS website it showed transaction failure.
                Hence the contribution is not considered by NPS and I didn't receive any SMS from NPS that units will be credited.
                Attached below are proof that amount is debited and so such transaction was reflected in my NPS account. Please resolve this issue and credit my amount (Rs. 7500) back to my account.
                Razorpay customer support has been notified about the posted complaint.
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                  H
                  Hritik3210
                  Mar 29, 2023
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                  I paid the money on the IRCTC app through razor pay gateway the money on as debited but no tickets were booked
                  Razorpay customer support has been notified about the posted complaint.
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                    M
                    manalik11
                    Mar 28, 2023
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                    Address: wakad

                    I have not got razor pay account
                    Razorpay customer support has been notified about the posted complaint.
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                      M
                      maddysiju
                      from Chennai, Tamil Nadu
                      Mar 28, 2023
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                      Hi Sir/Madam,

                      I have purchased item ₹2, 331.00 from the following website
                      https://herbalifeproducts.in/refund_returns/
                      when I saw the return policy found that they are not Authorised distributors
                      they are fake website, they don't have customer care number after sending mail, they are not responding

                      This is the original website
                      https://contact.herbalife.co.in/?leadType=pr

                      They say they are not selling products

                      Kindly refund my amount and kindly stop service to this website
                      other people may also get affected because of this website
                      Razorpay customer support has been notified about the posted complaint.
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                      Hi, I have still not resolution resolution for it, i have not got any amount
                      Reply
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                        N
                        Nitesh_jain78
                        Mar 25, 2023
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                        I have made two transactions for payment of my two invoices of Bhuvah Gems and Jewellery Pvt Ltd. I was asked to make the payment through Razorpay. I had made the payment of Rs 15100 and 3500 on dated 21/03/2023. I have shared screenshot of successful payment to vendor. They told that they have not received both the payment and suggested me to wait for 24-48 hours. The vendor also escalated the issue with payment gateway Razorpay. Till now i was continuously in touch with Bhuvah Gems. I also tried to track my payment with Razorpay but I was shocked when I didn't seen my transactions there. I also talked with my bankers and they confirmed successful payment. I tried to call Razorpay customer care but they dont intract with customer. I am sharing both transaction's screenshot. Kindly resolve the issue at your earliest opportunity.
                        Razorpay customer support has been notified about the posted complaint.
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                          S
                          Siddharth Mogre
                          Mar 24, 2023
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                          Amount is debited but transactions is failed

                          Hello Razorpay, payment of 49500 was initiated by me yesterday; the amount has been debited from my bank account but transaction has been failed. It was a contribution to my NPS account. Kindly look into the matter. Transaction details can be provided at a closed forum...
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                          SIRPA SAI SNEHITH
                          Mar 23, 2023
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                          Payment of 799 for IMUN has been dome two times by me
                          as firstly it showed first one was failure
                          then i did it second time
                          later razorpay says first one was sent to IMUN but IMUN say i didnt received its razorpay responsibility but razorpay says its imun responsibility
                          its been so long
                          i had emergency of money
                          they both are cheating doing fraud
                          please do me justice not only for my money but my time and situation
                          PAYMENT ONE :[protected] transaction id
                          PAYMENT TWO : pay_LJxCdl9DgCEwK0 payment id
                          DATE : FEB 22 AROUND
                          Razorpay customer support has been notified about the posted complaint.
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                            R
                            ruppabalachandar
                            Mar 15, 2023
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                            Address: Bangalore

                            Transaction happened on 10th March without any OTP or through card swipe. Need your immediate support to get the transaction detail and if it is not related to my transaction need refund immediately.
                            Razorpay customer support has been notified about the posted complaint.
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                              R
                              Roshanshuklaa
                              from Lucknow, Uttar Pradesh
                              Mar 10, 2023
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                              I have been charged for 2000 rupees without my acknowledgement and they don't have good customer care service..my money got deducted by CTRAJORPAY from my paytm payments bank and they asked me contact RAZORPAY but they don't and good customer service I want my money back
                              Razorpay customer support has been notified about the posted complaint.
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                                R
                                Roshanshuklaa
                                from Lucknow, Uttar Pradesh
                                Mar 10, 2023
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                                I have been charged for rupees 2000 dated 10th march 2023 at 12:27 pm by CTRAJORPAY and i didn't get their customer service help so I reached here to complaint and i haven't any idea about my deducted money help me as soon as possible
                                Razorpay customer support has been notified about the posted complaint.
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