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razorpay.com
2.8
Updated: Sep 9, 2025
Complaints 3552
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1904
Unresolved
1648
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Razorpay reviews & complaints page 5

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A
Aarti K Munishwar
from Mumbai, Maharashtra
Apr 12, 2023
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Payment not recd by the benificery hence order goy cancelled

Address: k n munishwar,A/116, Radhanagar CHS, behind hotel Vishal, opp Raymond showroom, near Indian bank, Gaondevi mandir,Manapada road, Dombivali east, 42120

I made a payment of Rs. 542.000 thru Razorpay to Pitambari products against my order no. 79311 on 9th April, 2023. i had to cancel the order due to non-payment to the party. pl arrange refund....
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Sahil Pattanayak
Apr 11, 2023
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I've not taken any finances from RAZORPAY but still it wants to auto - debit money from my federal bank account. Due to insufficient fund in Fi account the charges are applied on me by my bank. I've cross checked mandates and I've none but still this is happening again. Kindly look into this matter.
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    M
    Mamta Jhawar
    Apr 10, 2023
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    HDFC Net Banking not working

    I am not able to make payment through razorpay with payment method HDFC Net Banking on BDA website to book a flat...
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    N
    nirupcs
    Apr 5, 2023
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    Un authorized transaction money has been deducted from my account

    UPDATE: IN 9, 990.00 debited from
    HDFC Bank XX9597 on 05-APR-23.
    Info: ACH D- CTRAZORPAY-
    CAPITALFLOLZZci8yz7GEE.

    please arrange a refund...
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    H
    Heatvin
    from Kohima, Nagaland
    Apr 5, 2023
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    Address: Kohima

    Issue contacting customer care and payments related
    Razorpay customer support has been notified about the posted complaint.
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      N
      nilimaaghav
      from Pune, Maharashtra
      Apr 2, 2023
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      Address: pune

      Suspended My Payment Gateway Account Despite Providing valid documents over email. Initially my pan card was incorrect it has typing error .. later I corrected it from government and provided the details of new corrected pan card via email to razorpay but they suspended my account and blocked my mobile number and stole my 9000/- rs. They are not even responding to emails. I want to take legal action against razorpay company. My email id - nilima.[protected]@gmail.com and mobile number - [protected]
      Razorpay customer support has been notified about the posted complaint.
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        M
        Mukesh Singh Pokharia
        Mar 31, 2023
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        Hi, I tried to contribute to my NPS account on 31/03/2023, 12:51AM IST through Razorpay payment gateway. The amount for debited from my bank account and in the UPI app the transaction shows successful but in NPS website it showed transaction failure.
        Hence the contribution is not considered by NPS and I didn't receive any SMS from NPS that units will be credited.
        Attached below are proof that amount is debited and so such transaction was reflected in my NPS account. Please resolve this issue and credit my amount (Rs. 7500) back to my account.
        +2 photos
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          H
          Hritik3210
          Mar 29, 2023
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          I paid the money on the IRCTC app through razor pay gateway the money on as debited but no tickets were booked
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            M
            manalik11
            Mar 28, 2023
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            Address: wakad

            I have not got razor pay account
            Razorpay customer support has been notified about the posted complaint.
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              M
              maddysiju
              from Chennai, Tamil Nadu
              Mar 28, 2023
              Apr 1, 2023
              This thread was updated on Apr 1, 2023
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              Hi Sir/Madam,

              I have purchased item ₹2, 331.00 from the following website
              https://herbalifeproducts.in/refund_returns/
              when I saw the return policy found that they are not Authorised distributors
              they are fake website, they don't have customer care number after sending mail, they are not responding

              This is the original website
              https://contact.herbalife.co.in/?leadType=pr

              They say they are not selling products

              Kindly refund my amount and kindly stop service to this website
              other people may also get affected because of this website
              Razorpay customer support has been notified about the posted complaint.
              View replies
              Hi, I have still not resolution resolution for it, i have not got any amount
              Reply
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                N
                Nitesh_jain78
                Mar 25, 2023
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                I have made two transactions for payment of my two invoices of Bhuvah Gems and Jewellery Pvt Ltd. I was asked to make the payment through Razorpay. I had made the payment of Rs 15100 and 3500 on dated 21/03/2023. I have shared screenshot of successful payment to vendor. They told that they have not received both the payment and suggested me to wait for 24-48 hours. The vendor also escalated the issue with payment gateway Razorpay. Till now i was continuously in touch with Bhuvah Gems. I also tried to track my payment with Razorpay but I was shocked when I didn't seen my transactions there. I also talked with my bankers and they confirmed successful payment. I tried to call Razorpay customer care but they dont intract with customer. I am sharing both transaction's screenshot. Kindly resolve the issue at your earliest opportunity.
                Razorpay customer support has been notified about the posted complaint.
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                  S
                  Siddharth Mogre
                  Mar 24, 2023
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                  Amount is debited but transactions is failed

                  Hello Razorpay, payment of 49500 was initiated by me yesterday; the amount has been debited from my bank account but transaction has been failed. It was a contribution to my NPS account. Kindly look into the matter. Transaction details can be provided at a closed forum...
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                  S
                  SIRPA SAI SNEHITH
                  Mar 23, 2023
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                  Payment of 799 for IMUN has been dome two times by me
                  as firstly it showed first one was failure
                  then i did it second time
                  later razorpay says first one was sent to IMUN but IMUN say i didnt received its razorpay responsibility but razorpay says its imun responsibility
                  its been so long
                  i had emergency of money
                  they both are cheating doing fraud
                  please do me justice not only for my money but my time and situation
                  PAYMENT ONE :[protected] transaction id
                  PAYMENT TWO : pay_LJxCdl9DgCEwK0 payment id
                  DATE : FEB 22 AROUND
                  Razorpay customer support has been notified about the posted complaint.
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                    R
                    ruppabalachandar
                    Mar 15, 2023
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                    Address: Bangalore

                    Transaction happened on 10th March without any OTP or through card swipe. Need your immediate support to get the transaction detail and if it is not related to my transaction need refund immediately.
                    +1 photos
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                      R
                      Roshanshuklaa
                      from Lucknow, Uttar Pradesh
                      Mar 10, 2023
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                      I have been charged for 2000 rupees without my acknowledgement and they don't have good customer care service..my money got deducted by CTRAJORPAY from my paytm payments bank and they asked me contact RAZORPAY but they don't and good customer service I want my money back
                      +1 photos
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                        R
                        Roshanshuklaa
                        from Lucknow, Uttar Pradesh
                        Mar 10, 2023
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                        I have been charged for rupees 2000 dated 10th march 2023 at 12:27 pm by CTRAJORPAY and i didn't get their customer service help so I reached here to complaint and i haven't any idea about my deducted money help me as soon as possible
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                          M
                          muk35h
                          Mar 10, 2023
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                          Resolved

                          Amount debited but transaction failed - Razorpay

                          I tried to book a hotel room on 07/03/2023 through Razorpay payment gateway. The amount of Rs. 9854.03 debited from my bank account and in my UPI app the transaction shows successful but in hotel's website it showed transaction failure. Please find the attached screenshot(s).

                          Please resolve this issue as soon as possible and credit amount of Rs. 9854.03 back to my account....
                          +2 photos
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                          Q
                          Qupa Bank
                          Mar 9, 2023
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                          We can't login with mobile number

                          Hi
                          i m new user,
                          i filled signup details with my mobile number,
                          and we can't login with our mobile

                          my mobile is [protected]

                          Thanks...
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                          S
                          Shishu23
                          Mar 8, 2023
                          Resolved
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                          Resolved

                          I have made an order of Rs. 4850 from Gpay and due to some network issue, the payment was pending then I paid it from Phone Pe but now it's been paid both from gpay and phone pe. Please look into this.
                          I request you for a refund request as soon as possible.
                          I am attaching the screenshots for the same.
                          +2 photos
                          Mar 9, 2023
                          Complaint marked as Resolved 
                          I have got the refund.
                          Razorpay customer support has been notified about the posted complaint.
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                            K
                            Kalaimani1990
                            from Delhi, Delhi
                            Mar 3, 2023
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                            Payment made for IRCTC ticket booked. But no show any ticket. Please refund asap.
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