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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
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Razorpay reviews & complaints page 42

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A
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Address: House No. 211 Garhi Chaukhandi sector 68 Noida Up

My extra EMI deduct of my account at 5th March 2021 and I am already complain of this side but No response of my complaint and no refund my amount so plz refund my Amount Rs1717 only
+1 photos
Razorpay customer support has been notified about the posted complaint.
Hi,

I checked and see that our team has provided an update regarding your concern over the ticket ID [5262038]. Please refer to the detailed email. Also, if you have any concern for us, feel free to revert back to us. Our team will assist you on priority.

Regards,
Sachin
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    Kunal051
    Apr 4, 2021
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    Dear team,

    I just wants to know from whom NACH form filled for me because money was deducted from my bank account and according to my knowledge I've not filled any NACH form, So, this is wrong.
    And I want my deducted money back into my bank account.

    With regards
    Kunal kaushal
    [protected]
    +1 photos
    Razorpay customer support has been notified about the posted complaint.
    Hi Kunal,


    Thanks for reaching out to us, We completely understand your situation here. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5321270] and our team will assist you on topmost priority.

    Regards,
    Sachin
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      Kunal051
      Apr 4, 2021
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      Dear Team,

      I'm Kunal kaushal and my mobile number is [protected]

      I've not filed any NACH form but money was deducted from my bank account. so, I just need to know that for whome NACH filed. And I wants to get money back as I've no any transaction was made by me.
      +1 photos
      Razorpay customer support has been notified about the posted complaint.
      Hi Kunal,


      Thanks for reaching out to us, We completely understand your situation here. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5321270] and our team will assist you on topmost priority.

      Regards,
      Sachin
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        A
        Ajit Katiyar
        Apr 3, 2021
        Resolved
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        Resolved

        Address: Village -khajuri khurd , post - bilhaur , dist - kanpur (nagar)
        Website: www.rajorpay.com

        Hi
        I am Ajit kumar on 26 March 7.33 am I made a payment threw Rajorpay for online shopping, sale4u, but still I didn't receive any order number or my order, now I want to refund my money,
        Why you guys deals with these stupid companies, they don't have manners how to respond with customer,

        My payment I'd is : pay_Gr6vFZQQcBSKon

        And this is my last masage to you also after this you will not reply then I will complain to other place I think you understand..

        Thanks
        Ajit
        [protected]
        +1 photos
        Aug 13, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Apr 05, 2021
        Razorpay Customer Care's response
        Hi Ajit,

        Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no: 5321417) at the earliest. Appreciate your patience in the interim while we have this sorted for you.

        Regards.
        Sachin
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          T
          Tmeenu
          Apr 3, 2021
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          Hello
          This is my transaction Id[protected]
          I had pay through upi payment to razor.[protected]@sbi the amount is 895 ₹
          My money is deducted but not received by person .please kindly revert me
          +1 photos
          Razorpay customer support has been notified about the posted complaint.
          Hi,

          Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email (Ticket no: 5321535) at the earliest. Appreciate your patience in the interim while we have this sorted for you.

          Regards,
          Sachin
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            M
            Manhattan gul sharma
            Apr 3, 2021
            Resolved
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            Resolved

            Address: St.Marian primary school ulhasnagar
            Website: Razorpay

            I have transferred online money through your payment service for my son's school fees and my bank has deducted the money from my account. But the school site doesn't show me that the money has been paid.
            Apr 3, 2021
            Complaint marked as Resolved 
            Dear sir/ madam I had done a transaction on 31st march 2021 in the site of Razorpay.pvt ltd for the school fee collection of my child name tanishq mangaram sharma. The transaction has been successful but in the site of CSB bank it is not showing the transaction of money Paid . I request you to please follow up the person who is responsible. And please email me. It has been 4 days since I have done the transaction.
            Razorpay customer support has been notified about the posted complaint.
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              R
              Rohit.U82
              Apr 2, 2021
              Resolved
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              Resolved

              I have had placed an order for Yellow Ratnagiri Alphonso Mango on 28th MAr 2021 with faster delivery charges for delivery within 24 hours throguh razorpay and prepaid rs. 628.82 (Inclusive of shipping and Taxes).

              However, i haven't received the order till date. The merchant name is "Fusion Collection" who is using RAZORPAY gateway for the payments and the email ID of the Merchant is - care.[protected]@gmail.com.

              It seems to be biggest fraud racket is active on social media, dooping people with false advertisement and the payment Gateways like RazorPay who are associated & authorising these kind of fraud merchants.
              Its very serious concern. I request your self to please look into this and please arrange to refund Rs. 628.82 to my accounts from RAZORPAY.

              Thank You in Advance.

              Regards,

              Rohit Ulagadde
              +3 photos
              Aug 8, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              Apr 05, 2021
              Razorpay Customer Care's response
              Hi Rohit,

              Thanks for reaching out to us. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5321917] and our team will assist you on topmost priority.

              Regards,
              Sachin
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                S
                samyakmodi
                Apr 1, 2021
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                Hi

                I had made a payment to a website called collectionbazar.myshopify.com on 23/3/2021 order number 9985.
                Now their site is not working and looking at other complaints online it seems it’s a fake website running a scam. Can you please refund the amount and do something about fraudulent companies using your payment gateway?
                Razorpay customer support has been notified about the posted complaint.
                Hi Samyakmodi,

                Thanks for reaching out to us. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your Transaction details and email ID. Also, mention the ticket ID [5325584] and our team will assist you on topmost priority.

                Regards,
                Sachin
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                  H
                  Haripria Padmaganesan
                  Mar 31, 2021
                  Resolved
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                  Resolved

                  On 29.03.2021, I purchased a shirt from an online vendor (shirtblacks.com) paying Rs.149.00 using my UPI. I proceeded with the payment, only because it was being made through Razorpay, a trustworthy organisation. I received a mail acknowledging payment from Razorpay (Payment Id - pay_GsQ0e17P0DlckY dated 29.03.2021, attached). I did not receive any acknowledgment from the vendor yet and this is obviously a fraud. The website is inaccessible now(screenshots attached) The mail from Razorpay vaguely directs to contact "Jewelry Mart" for order related queries without providing any valid link. A search for Jewelry Mart does not lead any such valid vendors. It is clear that it is a bogus company which uses Razorpay portal to cheat customers. A few research led me that there are similar incidents reported earlier against Razorpay for different websites, but with the same vendor “Jewelry mart”
                  I request that steps may be taken to get me the amount paid by me ASAP. Also requesting Razorpay to delist Jewelry Mart. Thank you.
                  +1 photos
                  Aug 11, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 06, 2021
                  Razorpay Customer Care's response
                  Hi Haripria,

                  Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no: 5325721) at the earliest. Appreciate your patience in the interim while we have this sorted for you.

                  Regards,
                  Sachin
                  Verified Support
                  Apr 06, 2021
                  Razorpay Customer Care's response
                  Hi Haripria,

                  Thanks for your time on call. We believe a valid resolution has been provided from our end over the ticket ID [5325721] to your query. If you need any further assistance from our end, feel free to revert back to us. Our team will assist you with the utmost priority.

                  Regards,
                  Sachin
                  I have made a payment for flight ticket on sastiticket.com. Money was deducted and i didn't received the reservation details. I logged the complain on their website since i tried calling their toll free but seems its not working. Someone called me up and asked me from where to where you booked the ticket. I gave him the info, then he said your reservation of flight ticket was not successful as the price has been change for air fare, i asked him that now how much is the difference, he said 1400 rupees, when i checked online myself the difference was just 75 Rupees, when i told him the same, he just hang the phone and block my number. Please find the attached payment deduction details. I feel this website is fraud and they are just cheating customers. Please take appropriate action as my money was deducted from razorpay platform.

                  Fraudulent transactions through razorpay - Comment #3817839 - Image #0
                  On 27.06.2021, I purchased a shirts from an online vendor (shirtblacks.com) paying Rs.597.00 using my UPI. I proceeded with the payment, only because it was being made through Razorpay, a trustworthy organisation and i saw that ad on Instagram they first gives a discount offer
                  And then once i placed a order I received a sms that Thanks for purchase with tracking link. for that day i can track the order but after 4th day im not able to reach that site its showing me error like some this is wroung this is completely froud site which useing other brands reference to make people’s believe ill provide all the proofs with ss

                  Request to take action for this and request for refund the Money which transaction done withRazorpay

                  Fraudulent transactions through razorpay - Comment #3853371 - Image #0
                  Fraudulent transactions through razorpay - Comment #3853371 - Image #1
                  Fraudulent transactions through razorpay - Comment #3853371 - Image #2
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                    S
                    sandysandy123
                    Mar 31, 2021
                    Resolved
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                    Resolved

                    I had paid 894/- on 22nd March 2021 to " Niva Fashion " and now their site has been closed ...
                    There site was " https://shirtmont.com/[protected]/checkouts/[protected]ef6e696a42d766f3e33cea/th... "

                    Please help in getting his amount refunded
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Mar 31, 2021
                    Updated by sandysandy123
                    The amount was 894/-
                    Verified Support
                    Apr 06, 2021
                    Razorpay Customer Care's response
                    Hi Sandy,

                    We completely understand your situation here. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5325952] and our team will assist you on topmost priority.

                    Regards,
                    Sachin
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                      S
                      sandysandy123
                      Mar 31, 2021
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                      Hello razorpay Team
                      https://collectionbazarshop.myshopify.com/products/deluxe-chair-stock-clearance-...

                      This is fake, as today there site has been closed . I had paid 761.91/- via order no. 8071 on 22nd March 2021 .

                      Please help refunding this amount ..

                      regards
                      +1 photos
                      Razorpay customer support has been notified about the posted complaint.
                      Mar 31, 2021
                      Updated by sandysandy123
                      Payment was made through Paytm Order id [protected]
                      Hi Sandy,

                      We completely understand your situation here. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5325952] and our team will assist you on topmost priority.

                      Regards,
                      Sachin
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                        K
                        Kalathmika H HariniR
                        Mar 30, 2021
                        Resolved
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                        Resolved

                        Address: 55/1,Coronet gardens, Kannapanagar Extn, Kottivakkam, chennai -41

                        We have booked chair on 16-Mar-2021 for senior citizen and transaction doing through his Gpay shown Razor pay.. There is no track of delivery neither customer care number provided by collectionbazarshopify .com link received through facebook advertisement..

                        Kindly note, it is hard earned i don't know why you people encourage such fraudsters account and spoil your quality payment gateway service such people..We are attaching the screenshot for the payment done and do the needful in refund the amount for the same.

                        Thank you for valuable support and keep full stop for such fraudsters..

                        Kindly look into same ..
                        +4 photos
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 06, 2021
                        Razorpay Customer Care's response
                        Hi Harini,

                        Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no: 5326199) at the earliest. Appreciate your patience in the interim while we have this sorted for you.

                        Regards,
                        Sachin
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                          Satishkumar Chandhok
                          Mar 30, 2021
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                          Sir,
                          Greetings of the day
                          Please update me on my order no: 11609 dated 10/3/2021 with Chillshop. I have not received any updates and material.

                          Item: Bule non stick cookware set - 14 peice

                          I had made payment thru Razorpay ₹295/-. Please arrange to refund the money. This company seems to be fake.
                          How you are associated with it.

                          With regards
                          Satishkumar Chandhok
                          A-3 Ashok Vihar Opp MIDC Office Rly Stn
                          Vedant Nagar
                          Aurangabad 431005
                          Mobile No. [protected]
                          Razorpay customer support has been notified about the posted complaint.
                          Hi Satishkumar,

                          We are sorry for the trouble you are facing. This seems unusual and we will investigate this. In order to do so, kindly raise a request using this link: https://razorpay.com/support/#request along with your transaction details and mail ID. Also, mention the ticket ID [5330531] for assistance on priority.

                          Regards,
                          Sachin.
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                            M
                            MOHANLAL M.J
                            Mar 28, 2021
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                            Address: trivandrum

                            Elite chair is not received, i paid Rs 540 order no #1260
                            Razorpay customer support has been notified about the posted complaint.
                            Hi Mohanlal,

                            Thanks for reaching out to us. This seems unusual and we will investigate this. In order to do so, kindly raise a request using this link: https://razorpay.com/support/#request along with your transaction details and mail ID. Also, mention the ticket ID [5330639] for assistance on priority.

                            Regards,
                            Sachin.
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                              M
                              MinalVJ
                              Mar 28, 2021
                              Resolved
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                              Resolved

                              Website: www.thecrockery.in

                              I have ordered for crockery on 16th March and paid Rs.498. but the delivery is not received yet. Please return my money .
                              ALERT:You've spent Rs.498.00 via Debit Card xx at RAZ*Saree Garden on[protected]:10:16:10.
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Hi Minal,

                              Thanks for reaching out to us. We completely understand your situation here. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5330748] and our team will assist you on topmost priority.

                              Regards,
                              Sachin
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                                E
                                Ekta Sanea
                                Mar 28, 2021
                                Resolved
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                                Resolved

                                I had placed an order through razor pay doomonline for a product worth 899/- based on an instagram addvertisement, for which i received payment successful mail on feb 21st 2021, but no other tracking information was provided nor product delivery. Kindly refund or let me know when it will be delivered.
                                +1 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Hi Ekta,

                                Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no:5331075) at the earliest. Appreciate your patience in the interim while we have this sorted for you.

                                Regards,
                                Sachin
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                                  Antonyraja.MS
                                  from Karaikal, Puducherry
                                  Mar 27, 2021
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                                  Address: SARON'S NEST, PLOT NO 26, 2ND CROSS STREET, MSP.NAGAR, THALATHERU PO, KOVILPATHU, KARAIKAL

                                  With reference to the above subject, on 24/03/2021 paid, I discussed today Mr Manish Kumar regards my Fastag. He is asking some bank password for refund the amount.lt is not a reliable direction.
                                  So I insisted to refund the amount through google pay via My mobile no.[protected]
                                  Please take necessary action immediately to refund the amount.
                                  I enclosed herewith bank statement for your reference
                                  Regards,
                                  Antonyraja S
                                  +1 photos
                                  Razorpay customer support has been notified about the posted complaint.
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                                    Rutwik Ambadkar
                                    from Darwha, Maharashtra
                                    Mar 27, 2021
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                                    Address: Nagpur

                                    I need Refund for the following "pay_GhoDiK7ru2J23L" payment ID. I paid via UPI Rs. 9000 for 6 months of Service. Please Initiate full Refund as their service is Unavailable.
                                    Earlier I talked to the FitArt team and they are saying they have "No refund policy".Please help me out ASAP as I am so frustrated.
                                    +1 photos
                                    Razorpay customer support has been notified about the posted complaint.
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                                      Bhavin Patel
                                      from Navi Mumbai, Maharashtra
                                      Mar 27, 2021
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                                      Dear Razorpay Team,

                                      I paid for a product on 12-March-2021
                                      Transaction ID:[protected]
                                      Narration: GpGy4gwdaafDRY-RAZPRAZORPAYSOFTWARE
                                      Amount Paid: INR 299.00

                                      I never received this product from avenue collection.
                                      The email with ordernumber is attached here.

                                      Kindly cancel this transaction and give back my money as this seems to be a fraud transaction. Kindly also take action on the vendor . The email id claimed is info.[protected]@gmail.com
                                      +2 photos
                                      Razorpay customer support has been notified about the posted complaint.
                                      Mar 27, 2021
                                      Updated by Bhavin Patel
                                      Kindly assign this to someone ... This is a big fraud and must be tracked and stopped..
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                                        Shilpa Bhavin Patel
                                        Mar 27, 2021
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                                        Hi,
                                        I am Shilpa Patel and I paid 299 Rs for a product however it never arrived and now the carts are not opening

                                        The vendor name is avenuecollection.in and the email id is info.avenuecollection.in

                                        My transaction ID is[protected]
                                        Narration is GpGy4gwdaafDRY-RAZPRAZORPAYSOFTWARE

                                        Kindly cancel this fraud transaction and give money back to me.
                                        Razorpay customer support has been notified about the posted complaint.
                                        Mar 27, 2021
                                        Updated by Shilpa Bhavin Patel
                                        My Email ID used for transaction was [protected]@gmail.com

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