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Updated: Apr 4, 2026
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Razorpay reviews & complaints page 45

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D
Dareen Mary
Mar 18, 2021
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Address: Laban

I have ordered a product on 22nd February, 2021 which I have done an online payment. Till date I haven't receive my product nor have my money been refunded.

Kindly look into this matter and update me with what you can do about this issue.

Regards.
Razorpay customer support has been notified about the posted complaint.
View replies
Hello Dareen,

We have received your request and the concerned team is looking into this on priority. Kindly allow us some time and we will get back to you with an update on the ongoing email thread with ticket id - 5224696 at the earliest.

Best Regards,
Shlagha
Team Razorpay
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    N
    nodemarketing
    Mar 18, 2021
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    Hi,

    We are using Razaor pay has payment gateway, in which they pay to our vendors.

    They have not paid my vendor and now vendor is pushing charges against me.
    I have mailed them, contacted support since 10 days..

    But everyday same response of they will get back to me.

    Thanks
    Razorpay customer support has been notified about the posted complaint.
    View replies
    Hello Team,

    Kindly drop in a request here: https://razorpay.com/support/#request so that we can have a look at it and assist you at the earliest.

    Best Regards,
    Shlagha
    Team Razorpay
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      N
      Natalie parker
      Mar 18, 2021
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      I have ordered 2 shirts from shirt4ever website on March 14th but I have not received any update from them Please ship the order or please refund my amount

      Thank you
      N Anand Raju
      [protected]
      [protected]@gmail.com
      Razorpay customer support has been notified about the posted complaint.
      View replies
      I did not receive any refund till now
      Reply
      Hi Natalie,

      We have raised a request on your behalf. Our concerned team will be updating you regarding your issue at the earliest. Ticket: 5261084.

      Best Regards,
      Shlagha
      Team Razorpay
      Reply
      I did not receive my refund amount
      Reply
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        T
        Teradyne123
        from Delhi, Delhi
        Mar 17, 2021
        Resolved
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        Resolved

        Hi team, .

        https://collectionbazarshop.myshopify.com/products/deluxe-chair-stock-clearance-...⇄

        This is fake again like pblifestyle, they are looting money.
        Already I didn't get my previous order refund
        Aug 10, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Mar 18, 2021
        Razorpay Customer Care's response         Hi,

        We are here to help you out. In order to do assist you further, please do share your transaction and contact details here: https://razorpay.com/support/#request along with ticket ID:5223282. So that we can reach out to you on priority to assist you further at the earliest.

        Regards,
        Praveen.
        View replies
        Hi

        Had placed order on https://collectionbazarshop.myshopify.com/, order no#1676 for Deluxe Chair and paid thru Razarpay on 15th March but still no communication /product delivered to me.

        Kindly revert

        Piyush Gupta
        Reply
        Hi team,

        https://collectionbazarshop.myshopify.com/products/deluxe-chair-stock-clearance-...⇄

        This is fake, they are looting money. I have ordered and not received my order number yet.

        Please help me in getting my money back.
        Reply
        Hi, facing the same issue . this site collectionbazarshop.myshopify.com along with Razor pay looting people by running fake advertisement on fb and lotting people money .

        Order Id on Collectionbazar site #1859
        Transaction ID for Razon pay T2103160858431842629040
        Reply
        Dear All,
        I also Faced the same issue,
        Solution just send the mail to razor pay attaching your detail screenshot of transaction ID and other detail as i did and they will refund you amount.
        Reply
        Please whare razor pay E-mail id
        Reply
        No revert, had anyone got the product(chair) or the refund yet??
        Reply
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          S
          Shilpi Tanti
          Mar 17, 2021
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          Address: Dergaon, assam

          I paid online via payment of online shopping but they didnt received money.
          Razorpay customer support has been notified about the posted complaint.
          View replies
          Hi,

          Thanks for reaching out to us. We have raised a dispute and our concerned team is actively looking into this. We have updated the same on the ticket [5223680] and will keep you posted with further updates. Requesting your co-operation while we get this sorted for you.

          Regards,
          Praveen.
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            R
            Ramyaraji
            Mar 15, 2021
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            As I paid d amt fr Fastag still I din receive the Fastag n I said d mail for refund that also I din receive n I send lots of mail for refund bt no 1 s replies fr me wts gog on wen I'll receive my payment send the payment soon. some one said with in 24 hrs d amt I'll b refund bt almost 24 days r went n how many days r yrs r 2 b wait reply fast n refund d amt soon
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Mar 18, 2021
            Razorpay Customer Care's response             Hi,

            Thank you for reaching out to us. We have notified our concerned team regarding your issue over ticket ID-5216284. Kindly allow us some time to get back to you with an update. Thank you for understanding.

            Regards,
            Amith
            Mar 19, 2021
            Updated by Ramyaraji             How many days I hav 2 wait almost 1 n half mnth went till how many days
            Mar 23, 2021
            Updated by Ramyaraji             Wts gog on wen I'll b d payment refund
            View replies
            Still no 1s take d action wts gog on
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              P
              pramila loonawat
              Mar 15, 2021
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              Address: Jodhpur Rajasthan
              Website: www.shahispoon.com

              I have paid Rs712 to Shahi Spoon on 29/01/2021 and the party has not received the amount. You are requested to check and revert bac to me .I have purchased material on site on 29/01/2021 for Rs.712 and paid razorpay paysoftware290121GV7GAEFBCTKFMH/RAZPRAZOR PAY SOFTWARE [protected]
              Razorpay customer support has been notified about the posted complaint.
              View replies
              Hi Pramila,

              We are here to help. Kindly help us with the payment screenshot and contact details over here:https://razorpay.com/support/#request and do mention the ticket ref:5210365. Our concerned team will get in touch with you to discuss this in detail to help you with a possible resolution.

              Regards,
              Amith
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                B
                Bal Mukund Pathak
                Mar 14, 2021
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                Hi I have ordered on Myntrafab.store the site is a cheater site. I ordered from there as I saw it powered by Razorpay. Request you to please reverse my payment and file a case against them
                Razorpay customer support has been notified about the posted complaint.
                Mar 14, 2021
                Updated by Bal Mukund Pathak                 Please reslove
                View replies
                Hi,

                We want to take a closer look. Kindly help us with the payment screenshot and contact details over here:https://razorpay.com/support/#request and do mention the ticket ref:5210458. Our concerned team will get in touch and address your issue at priority.

                Regards,
                Amith
                Reply
                Bal Mukund Pathak's [Complaint's author] reply, Apr 3, 2021
                Hi any update ??
                Bal Mukund Pathak's [Complaint's author] reply, Apr 3, 2021
                Please confirm also the below mentioned Crime branch Hydbd is fraud
                Yet not received any call also no refund received
                Reply
                Crime branch hydbd's reply, Mar 19, 2021
                Dear,
                We got your complain. Please forward the evidence by WhatsApp on 6207912541. Never share your personal information like Card no, cvv, otp and never download any app.

                Thanks
                Complain board
                Hi still waiting for the revert. Also, got a fraud call from the above mentioned number. You guys are running a proper fraud service.
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                  D
                  Dr Richa Gupta
                  Mar 13, 2021
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                  Sir, I had placed an order to merchant classy seeing the page on facebook via razor pay.. The amount got deducted but till now nothing has been delivered.. It was on 21st Feb.. Covering a month..
                  I was continuously mailing to support mail I'd of razorpay..but no response was seen. Today has mailed in grievance cell.
                  Sir this is third time I am facing the same issue...
                  Last time I have trusted razor way will never do in future n let others also know about it
                  Razorpay customer support has been notified about the posted complaint.
                  View replies
                  Hi,

                  We have created a dispute for the transaction and are checking this with the merchant. Kindly expect an update on the email thread with ticket id-5198885 at the earliest.

                  Regards,
                  Priyam
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                    S
                    sukh1449
                    Mar 13, 2021
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                    Address: 26 bn ITBP Baddowal Ludhiana
                    Website: payment trough razopay

                    R/Sir i have deposited a 499/- rs on 24/12/20 for house cleaning machine bank id no[protected]GAKDIEF J7, but neither i have recd machine or nor returned my money . kindly send me product as early as possible my address is Sukhraj Sidhu . otherwise i will go to cosumer court.
                    Razorpay customer support has been notified about the posted complaint.
                    View replies
                    Hi,

                    We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5200105 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

                    Regards,
                    Priyam
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                      M
                      Mahender takhar
                      from Ghumarwin, Himachal Pradesh
                      Mar 13, 2021
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                      Address: BB-37 jai ambey Nagar, tonk road, Jaipur

                      Sir my kids wear order date-26 feb 21 note complete and no many return
                      Razorpay customer support has been notified about the posted complaint.
                      View replies
                      Hi Mahender,

                      We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5200109 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

                      Regards,
                      Priyam
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                        V
                        Vishnudavid
                        Mar 12, 2021
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                        Address: B-206, Business Street Complex Ashwini Kumar Road, Gujarat 380004

                        I purchased goods from razorpay gateway at https://lovoxilable.in/ of amount Rs 1096, my goods are not delivered and its having no response on there customer care and reply in their official mail. It is fraud and site which is available is shutdown.
                        Razorpay customer support has been notified about the posted complaint.
                        View replies
                        Hi,

                        We are sorry for the experience faced and have created a dispute for the payment ID: pay_GgYXKbnXOdyDI1. Rest assured we have notified to the concerned team and working on it with utmost priority. Please expect an update on the same mail thread with the ticket ID: 5198726 at the earliest. Appreciate your patience in the interim.

                        Regards, Priyam
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                          T
                          Tawaeef
                          Mar 12, 2021
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                          Address: Pulwama

                          You had supported fraudesters as shoppers app you were the payment gateway of them please refund my amount asap... I dont want complaint against you
                          Razorpay customer support has been notified about the posted complaint.
                          Mar 12, 2021
                          Updated by Tawaeef                           Plz help me as soon as possible

                          View replies
                          Hi Tawaeef, Razorpay is a payment aggregator helping businesses collect transactions online.
                          This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund related concerns.
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                            P
                            PintooNaveen
                            Mar 12, 2021
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                            I have ordered on sareezo.com of amount 497.

                            Order ID #SEZ2499

                            Now when I am checking order then sareezo website is not available so Was that some kind of fraud.
                            Razorpay customer support has been notified about the posted complaint.
                            View replies
                            Hi Pintoo,

                            We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5200123 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

                            Regards,
                            Priyam
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                              B
                              bhuma patel
                              Mar 12, 2021
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                              My payment is stuck

                              I had transferred money through g pay and the id was of razor pay and the money were deducted from my account, gpay person told that money ere not deducted from my account so i just want to confirm that the money is with you or not .
                              date of incident 4 march 2021
                              desirable resolution-request refund
                              last 4 digit of trnsaction id -3023...
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                              K
                              Kunvar007
                              Mar 12, 2021
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                              Address: Rajgir

                              I recharged 5000 but Merchant didn't give benifits so I want to refund my money 5000 please help to refund my money transaction Id[protected]
                              Date of transaction 4 jab 2021
                              Razorpay customer support has been notified about the posted complaint.
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                                R
                                Richaketan
                                Mar 12, 2021
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                                About sareezo.com

                                I have order stuffs through sareezo.com
                                They mentioned that they will update about order through mail or sms but i can't get any updates..i have also paid in advance..i can't get helpline number..my order no is #SEZ2006 i just got one mail for confirmation mail..but now the website is not working..what should i do??...
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                                T
                                Tassobai
                                Mar 12, 2021
                                Resolved
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                                Resolved

                                I had ordered Elite Gaming Chair through PBLIFESTYLE.COM based on Facebook advertisement and payment made through sbi internet banking of Rs. 663.91. Ref number for payment is [protected]IGAKPHFDC1 dated 26/02/2021 using razorpay gateway.

                                Through internet it has been found that it is fake and scam.

                                Please arrange for repay.
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 14, 2021
                                Razorpay Customer Care's response                                 Hi Tassobai,

                                We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5200128 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

                                Regards,
                                Priyam
                                View replies
                                Un able to raise a request vide given link. So i am posting my transaction detail here.
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                                  A
                                  Adi_raj
                                  Mar 12, 2021
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                                  Email ID - [protected]@gmail.com
                                  Transaction id[protected],[protected],[protected],[protected]
                                  Total amount is 12000₹
                                  I am cheated by your company
                                  Please provide my refund of these payment
                                  
                                  
                                  
                                  
                                  My upi - [protected]@paytm
                                  I invested money in share bk by through your trust but the company cheet me
                                  And can’t provide service its your company responsible to provide my amount of these transaction refund in my original product method
                                  Please do work as soon as possible and refund soon please.
                                  Date of transactionÂ
                                  [protected],[protected]
                                  Â [protected],[protected]
                                  Â [protected],[protected]
                                  Â [protected]-2021)
                                  I already complained to the company
                                  But they don’t respond ticket ID -5192718,
                                  5192472, 5188231
                                  Please help and take strong action against company
                                  Razorpay customer support has been notified about the posted complaint.
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                                    J
                                    Jogia
                                    from Bengaluru, Karnataka
                                    Mar 11, 2021
                                    Resolved
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                                    Resolved

                                    Website: razorpay.com

                                    Payments were made to the merchant Nivea Fashion for a juicer on 24th February by Razorpay with reference id: GfFieeSxPevgJc
                                    The ordered item never delivered.

                                    No contacts for tracing the merchant Nivea Fashion available.
                                    Need to refund my payment.
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Jogia,

                                    We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID: so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

                                    Regards,
                                    Priyam
                                    Reply
                                    Hi Jogia,

                                    We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5193121 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

                                    Regards,
                                    Priyam
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