Razorpay Complaints & Reviews

Address: Dergaon, assam

I paid online via payment of online shopping but they didnt received money.

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Razorpay Customer Care

from Delhi, Delhi

Mar 18, 2021

Verified Support

Hi,

Thanks for reaching out to us. We have raised a dispute and our concerned team is actively looking into this. We have updated the same on the ticket [5223680] and will keep you posted with further updates. Requesting your co-operation while we get this sorted for you.

Regards,
Praveen.

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As I paid d amt fr Fastag still I din receive the Fastag n I said d mail for refund that also I din receive n I send lots of mail for refund bt no 1 s replies fr me wts gog on wen I'll receive my payment send the payment soon. some one said with in 24 hrs d amt I'll b refund bt almost 24 days r went n how many days r yrs r 2 b wait reply fast n refund d amt soon

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Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2021

Razorpay Customer Care's response Hi,

Thank you for reaching out to us. We have notified our concerned team regarding your issue over ticket ID-5216284. Kindly allow us some time to get back to you with an update. Thank you for understanding.

Regards,
Amith

Mar 19, 2021

Updated by Ramyaraji How many days I hav 2 wait almost 1 n half mnth went till how many days

Mar 23, 2021

Updated by Ramyaraji Wts gog on wen I'll b d payment refund

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R

Ramyaraji

Mar 22, 2021

Still no 1s take d action wts gog on

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Address: Jodhpur Rajasthan

Website: www.shahispoon.com

I have paid Rs712 to Shahi Spoon on 29/01/2021 and the party has not received the amount. You are requested to check and revert bac to me .I have purchased material on site on 29/01/2021 for Rs.712 and paid razorpay paysoftware290121GV7GAEFBCTKFMH/RAZPRAZOR PAY SOFTWARE [protected]

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Razorpay Customer Care

from Delhi, Delhi

Mar 17, 2021

Verified Support

Hi Pramila,

We are here to help. Kindly help us with the payment screenshot and contact details over here:https://razorpay.com/support/#request and do mention the ticket ref:5210365. Our concerned team will get in touch with you to discuss this in detail to help you with a possible resolution.

Regards,
Amith

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Hi I have ordered on Myntrafab.store the site is a cheater site. I ordered from there as I saw it powered by Razorpay. Request you to please reverse my payment and file a case against them

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Razorpay customer support has been notified about the posted complaint.

Mar 14, 2021

Updated by Bal Mukund Pathak Please reslove

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Razorpay Customer Care

from Delhi, Delhi

Mar 17, 2021

Verified Support

Hi,

We want to take a closer look. Kindly help us with the payment screenshot and contact details over here:https://razorpay.com/support/#request and do mention the ticket ref:5210458. Our concerned team will get in touch and address your issue at priority.

Regards,
Amith

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Bal Mukund Pathak's [Complaint's author] reply, Apr 3, 2021

Hi any update ??

Bal Mukund Pathak's [Complaint's author] reply, Apr 3, 2021

Please confirm also the below mentioned Crime branch Hydbd is fraud

B

Bal Mukund Pathak

Mar 18, 2021

Yet not received any call also no refund received

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Crime branch hydbd's reply, Mar 19, 2021

Dear,
We got your complain. Please forward the evidence by WhatsApp on 6207912541. Never share your personal information like Card no, cvv, otp and never download any app.

Thanks
Complain board

B

Bal Mukund Pathak

Apr 3, 2021

Hi still waiting for the revert. Also, got a fraud call from the above mentioned number. You guys are running a proper fraud service.

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Sir, I had placed an order to merchant classy seeing the page on facebook via razor pay.. The amount got deducted but till now nothing has been delivered.. It was on 21st Feb.. Covering a month..
I was continuously mailing to support mail I'd of razorpay..but no response was seen. Today has mailed in grievance cell.
Sir this is third time I am facing the same issue...
Last time I have trusted razor way will never do in future n let others also know about it

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Razorpay Customer Care

from Delhi, Delhi

Mar 15, 2021

Verified Support

Hi,

We have created a dispute for the transaction and are checking this with the merchant. Kindly expect an update on the email thread with ticket id-5198885 at the earliest.

Regards,
Priyam

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Address: 26 bn ITBP Baddowal Ludhiana

Website: payment trough razopay

R/Sir i have deposited a 499/- rs on 24/12/20 for house cleaning machine bank id no[protected]GAKDIEF J7, but neither i have recd machine or nor returned my money . kindly send me product as early as possible my address is Sukhraj Sidhu . otherwise i will go to cosumer court.

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Razorpay Customer Care

from Delhi, Delhi

Mar 14, 2021

Verified Support

Hi,

We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5200105 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

Regards,
Priyam

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Address: BB-37 jai ambey Nagar, tonk road, Jaipur

Sir my kids wear order date-26 feb 21 note complete and no many return

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Razorpay Customer Care

from Delhi, Delhi

Mar 14, 2021

Verified Support

Hi Mahender,

We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5200109 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

Regards,
Priyam

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Address: B-206, Business Street Complex Ashwini Kumar Road, Gujarat 380004

I purchased goods from razorpay gateway at https://lovoxilable.in/ of amount Rs 1096, my goods are not delivered and its having no response on there customer care and reply in their official mail. It is fraud and site which is available is shutdown.

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Razorpay Customer Care

from Delhi, Delhi

Mar 14, 2021

Verified Support

Hi,

We are sorry for the experience faced and have created a dispute for the payment ID: pay_GgYXKbnXOdyDI1. Rest assured we have notified to the concerned team and working on it with utmost priority. Please expect an update on the same mail thread with the ticket ID: 5198726 at the earliest. Appreciate your patience in the interim.

Regards, Priyam

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Address: Pulwama

You had supported fraudesters as shoppers app you were the payment gateway of them please refund my amount asap... I dont want complaint against you

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Mar 12, 2021

Updated by Tawaeef Plz help me as soon as possible

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Razorpay Customer Care

from Delhi, Delhi

Mar 14, 2021

Verified Support

Hi Tawaeef, Razorpay is a payment aggregator helping businesses collect transactions online.
This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund related concerns.

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I have ordered on sareezo.com of amount 497.

Order ID #SEZ2499

Now when I am checking order then sareezo website is not available so Was that some kind of fraud.

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Razorpay Customer Care

from Delhi, Delhi

Mar 14, 2021

Verified Support

Hi Pintoo,

We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5200123 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

Regards,
Priyam

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I had transferred money through g pay and the id was of razor pay and the money were deducted from my account, gpay person told that money ere not deducted from my account so i just want to confirm that the money is with you or not .
date of incident 4 march 2021
desirable resolution-request refund
last 4 digit of trnsaction id -3023...

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Address: Rajgir

I recharged 5000 but Merchant didn't give benifits so I want to refund my money 5000 please help to refund my money transaction Id[protected]
Date of transaction 4 jab 2021

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I have order stuffs through sareezo.com
They mentioned that they will update about order through mail or sms but i can't get any updates..i have also paid in advance..i can't get helpline number..my order no is #SEZ2006 i just got one mail for confirmation mail..but now the website is not working..what should i do??...

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I had ordered Elite Gaming Chair through PBLIFESTYLE.COM based on Facebook advertisement and payment made through sbi internet banking of Rs. 663.91. Ref number for payment is [protected]IGAKPHFDC1 dated 26/02/2021 using razorpay gateway.

Through internet it has been found that it is fake and scam.

Please arrange for repay.

Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2021

Razorpay Customer Care's response Hi Tassobai,

We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5200128 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

Regards,
Priyam

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T

Tassobai

Mar 23, 2021

Un able to raise a request vide given link. So i am posting my transaction detail here.

Paid online but order not received - Comment #3814306 - Image #0

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Email ID - [protected]@gmail.com
Transaction id[protected],[protected],[protected],[protected]
Total amount is 12000₹
I am cheated by your company
Please provide my refund of these payment

My upi - [protected]@paytm
I invested money in share bk by through your trust but the company cheet me
And can’t provide service its your company responsible to provide my amount of these transaction refund in my original product method
Please do work as soon as possible and refund soon please.
Date of transaction
[protected],[protected]
[protected],[protected]
[protected],[protected]
[protected]-2021)
I already complained to the company
But they don’t respond ticket ID -5192718,
5192472, 5188231
Please help and take strong action against company

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Website: razorpay.com

Payments were made to the merchant Nivea Fashion for a juicer on 24th February by Razorpay with reference id: GfFieeSxPevgJc
The ordered item never delivered.

No contacts for tracing the merchant Nivea Fashion available.
Need to refund my payment.

Aug 8, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Mar 12, 2021

Verified Support

Hi Jogia,

We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID: so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

Regards,
Priyam

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Razorpay Customer Care

from Delhi, Delhi

Mar 12, 2021

Verified Support

Hi Jogia,

We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5193121 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

Regards,
Priyam

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Hello there
I purchased shared BK plan and invested my money in that according to shared BK agreement "from the date of vental bicycle investors will we provide rental services for the the equipment purchased by shared bk. The less period is 90 days, the daily profit is 15 rupees and the total profit is 1350 rupees and didn't provide me services perfectly as it promised to me but it cheated me and scammed and run away with my money. I invested my money in shared BK because is connected to trusted Gateway razorpay so please refund my amount in my account please refund my money in my account as soon as possible
Name- Rajesh
Investment date- 05 jan 2021 & 10 jan 2021
Cheating date-14 jan 2021
Email id- mr.[protected]@gmail.com
Transaction id[protected],[protected],[protected],[protected]
Please help to provide my money refund

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Razorpay customer support has been notified about the posted complaint.

Mar 11, 2021

Updated by Adi_raj I total paid 1200₹

Mar 11, 2021

Updated by Adi_raj Sorr I paid 12000₹

Verified Support

Mar 12, 2021

Razorpay Customer Care's response Hi Adi,

We completely understand your situation here. You can raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Our team will provide you with an update at the earliest.

Regards,
Priyam, Team Razorpay

May 12, 2021

Updated by Adi_raj We aulrady do that

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I have paid 15000 rupees through razorpay gateway to ShareBk website which is fraud website. They cheated me.not only me lot of peoples losts their money in this website. So please help me out in this..
I purchased sharebk plan and invested money in that according to the sharebk agreement. But I didn't get any services
My transaction ID:T2101111027267569061677

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Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2021

Razorpay Customer Care's response Hi Praveen,

We completely understand your situation here. You can raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Our team will provide you with an update at the earliest.

Regards,
Priyam, Team Razorpay

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SIP amount of 4000 debited twice from my account through Razorpay.
Actual SIP amount of 4000 debited on 5th March and on 6th March again 4000 was debited from my bank account from Razorpay which is unauthorised. I'm using NiyoMoney for my SIP's and they deduct the amount through Razorpay.

Request to refund the amount to my bank account.

my emailid : sandy.[protected]@gmail.com

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Apr 29, 2021

Complaint marked as Resolved

I had raised an issue with my bank regarding this issue and the amount was refunded to my account within a week

Razorpay customer support has been notified about the posted complaint.

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I have shared all the details in 2019 with all the documents listed on the website, still, Razorpay didn't enable my account for settlement.

They kept my account KYC pending for 1.5 years, why you are not transparent on the website when asking for a document. Once you give all documents mentioned on the website, they will ask for some more documents through emails such as Director PAN, Aadhar, etc. Why can't you go and check the MCA website to verify the validity of DIN. MCA itself is doing KYC every 24 months

I also provided those documents yesterday, now they are asking about my business model, I explained that to them also. This is quite frustrating with Razorpay, what else you need ?

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Razorpay Customer Care

from Delhi, Delhi

Mar 10, 2021

Verified Support

Hi Sudheer,

We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your MID and contact details here: https://razorpay.com/support/#request and do mention the ticket ID:5181483 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

Regards,
Priyam

Razorpay Complaints & Reviews

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Razorpay reviews & complaints page 45

I want refund

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Still I Did not receive my payment

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Amount of Rs.712 debited to my account on 29/01/2021 towards payment to Shahi Spoon. The party has not received the payment

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Myntrafab is fraud and Razorpay helped it

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Haven't received any product against the payment done

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Reg not recd product

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My order RY8618104 note complete

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Fraud site available

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Transfer to frauds through you

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Sareezo order not delivered

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My payment is stuck

I recharged 5000 but not I Can't get money

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About sareezo.com

Paid online but order not received

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Fraud

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No contact provided of the merchant - NIVEA Fashion

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I have paid payment but I don't get service

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I have paid 15000 rupees through razorpay gateway to ShareBk website which is fraud website. They cheated me.

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Amount for SIP has been deducted twice from my account

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Razorpay Settlement and KYC Verification

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