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2.8
Updated: Sep 9, 2025
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Razorpay reviews & complaints page 40

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N
Nik_727
Apr 19, 2021
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I had ordered a bean bag few days ago but did not receive any confirmation or tracking details for which I'm sure there is something fishy. I had to pay 349/- and I want a refund ASAP.

Please I request Razorpay to look into these types of companies that are trying to fraud innocent people and make them spend their hard earned money for no use.
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i have submeet a complane few days before about no confarmation of paymemnt of been bag & refund my money but till now i cant received any progress notification
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Nik_727's [Complaint's author] reply, Apr 19, 2021
I don't think we will. Its fraud
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    Yogeshwari Sonawane
    Apr 17, 2021
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    I am Yogeshwari Sonawane.
    My payment of RS. 999 failed for peesafe menstrual cup pack but amount debited from bank account. As per message, I thought payment will get credited within a week time. But till day, no amount has been credited to my account.
    Please do the needful.
    Show quoted text
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      Yogeshwari Sonawane
      Apr 17, 2021
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      I am Yogeshwari Sonawane.
      My payment of RS. 999 failed for peesafe menstrual cup pack but amount debited from bank account. As per message, I thought payment will get credited within a week time. But till day, no amount has been credited to my account.
      Please do the needful.
      +2 photos
      Apr 17, 2021
      Complaint marked as Resolved 
      I am Yogeshwari Sonawane. My payment of RS. 999 failed for peesafe menstrual cup pack but amount debited from bank account. As per message, I thought payment will get credited within a week time. But till day, no amount has been credited to my account. Please do the needful.
      Razorpay customer support has been notified about the posted complaint.
      Apr 17, 2021
      Updated by Yogeshwari Sonawane       Issue not yet resolved.
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        N
        Niddu
        Apr 16, 2021
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        Address: SE 147, Hindalco ADM colony, Hindalco Industries Limited,Renukoot, Somebhadra, 231217

        Regarding your recent query, Ticket No:[protected], we would like to inform you that we have received a confirmation that the payment of ₹ 499.0 with transaction ID: C2103272216460524906735 has gone through successfully and the amount has been credited to the merchant.

        Kindly contact the merchant with the merchant order ID: GrkUVAA1pahJ98 for
        Razorpay customer support has been notified about the posted complaint.
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          S
          Sudhakar44547
          Apr 16, 2021
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          I ordered some fruits from “ greatword. in “ using razorpay payment module. I have not received the product and their site is unreachable.
          Pl find attached my payment details and OTP details sent from razorpay.

          487662 is the OTP for accessing saved cards on LOVEOFDEAL. Valid till 12:58:00 IST. Do not share this with anyone.

          Hi Sudhakar, thanks for your purchase of Rs. 396.77 from Greatword! We'll notify you when it ships. View order (#4047): https://greatword.in/[protected]/orders/9d60aac911f0e5026ccda82beacc409f/authent...⇄ Text STOP to unsub.

          Kindly take my complaint and do the needful.
          This is happening for me for third time.
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            B
            Bharti Vaid
            Apr 16, 2021
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            Address: Fraser Suites newdelhi

            Yesterday I had paid money to my seller bt unfortunately the amount is send in your account kindly rever my money as soon as possible thank u
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              R
              Rathermana17171
              Apr 15, 2021
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              Address: Jammu and Kashmir

              This is regarding my money that is fraudulently stuck in the Shoppers App.
              I made a payment using your portal to the merchant of Rs one lakh but never got the services and I am not able to withdraw it.
              please help me in getting my money back as I am going through severe financial crisis. Any help is appreciated in getting the money back.Below Attached screenshots for your reference
              +2 photos
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                J
                Jogia
                from Bengaluru, Karnataka
                Apr 15, 2021
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                Website: razorpay.com

                I paid through Netbanking SBI TO Razorpay Rs299/= on 24.2.2021 to NIVEA Fashion to buy Aluminium fruit juicer hand press but I can not trace the company or my order delivery.

                Please provide me details to whom that payments was made.

                Is it a fraud company?
                I lost the money or can it be refunded to my bank account?

                joginder singh
                +91 [protected]
                Razorpay customer support has been notified about the posted complaint.
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                  I
                  Ishfaqbaba333
                  Apr 15, 2021
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                  Address: Sopore Jammu and Kashmir

                  I have made payment using your portal to the merchant . But i have never got the services.the transaction details are given below
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                    S
                    Sonarana
                    Apr 14, 2021
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                    Address: ONLINE PASSPORT, http://ind-seva.com/
                    Website: www.ind-seva.com/required-proofs.php

                    I have filled up the form for passport at ONLINE PASSPORT (Private Consultancy Service) and did the payment through RAZORPAY yesterday but I have not received any acknowledgement of payment done on 13th April 2021 nor do I received any application number or other details.
                    My UPI transaction ID is[protected] paid at 10:03 AM on 13/04/20201.
                    I feel this is a fraud private consultancy service so could you kindly initiate for the refund of my payment done i.e. Rs3000

                    Kindly do the needful at the earliest.

                    Thank you

                    Sona Subba Rana
                    [protected]
                    +1 photos
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                      C
                      Castleblack
                      Apr 14, 2021
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                      Website: www.razorpay.com

                      I am a merchant at razorpay since last few months, initially all my settlements were done in time, I recently was conducting an event and i got my registration through it. I collected around 83000 which is still on hold, apart from that an amount of rs 14000 is kept on hold since last 2 months. Everytime I contact the support team, I am given this surety that the concern team is working on it, i raised a ticket 7 days back but there is no response from the concern team yet.
                      Ticket Number - 5328860
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                        M
                        Mohsin Pankhaniya
                        Apr 14, 2021
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                        I added products in my cart and proceed with payment...website (https://homedelivery.xseededucation.in) didn't asked me to login but gave option to complete payment and I choose wallet payzapp and selected my Hdfc credit card and paid and payment got success and I got error saying session not valid.

                        Now I want refund.

                        Transaction took place on 20 march 12.30 Pm and amount was 2467
                        50 rs.
                        +1 photos
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                        When will I get a refund of rs 2467.50?
                        Are they really looking into it or they are really a fraud company?
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                          S
                          Saikat Daripa
                          Apr 14, 2021
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                          Please avoid any kind of payment through Razorpay gateway. This guys are running unethical issuing their payment gateway to fraud and fake ecommerce businesses.
                          Razorpay customer support has been notified about the posted complaint.
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                            S
                            Sundar NM
                            Apr 13, 2021
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                            I’ve made a payment thinking that the site is genuine because of razor pay but finally i got to know its fraud and I’ve been cheated please raise a complaint and give me refund please.

                            I have attached my payment screenshot
                            +2 photos
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                            Money debited through razorpay but product not delivered
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                            Sundar NM's [Complaint's author] reply, May 1, 2021
                            Refund the amount to my Mobile no 9108238482(phonepay, google pay, paytm)
                            Sir when it resolve
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                              S
                              Sachuji
                              Apr 12, 2021
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                              In my upi id a fraud payment has done I want to receive it back
                              +1 photos
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                              Sir when it resolve
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                                A
                                akshay.s.dubey
                                Apr 12, 2021
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                                Resolved

                                I have paid to the website Northernanthes for a bean bag but after I searched I could not find the website. I did not receive the product. I paid 353.47 rupees for the same. I have not received the refund for the same. And the phone number mentioned is also not working. I have maild them but the mail also bounced.The number is [protected] . and the email id is [protected]@northernanthem.com.

                                Payment Id : pay_GwFgzizKP8TLWI
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 28, 2021
                                Razorpay Customer Care's response                                 Hi,

                                I have raised a request on your behalf with the ticket ID: 5416445. Please expect an update n the same mail thread at the earliest.

                                Regards,
                                Anirvan
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                                  X
                                  Xubi Xubair
                                  Apr 12, 2021
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                                  Resolved

                                  Now I want refund

                                  On 28-01-21

                                  Amount 34400

                                  Ref. No.[protected]
                                  +1 photos
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  View replies
                                  Hi,

                                  Razorpay is a payment aggregator helping businesses collect transactions online.
                                  This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund-related concerns.

                                  Regards,
                                  Team Razorpay
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                                    N
                                    Nihal Melwani
                                    Apr 11, 2021
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                                    Resolved

                                    Not replying and holding up settlements of approx 1.5lacs

                                    I have received this email from razopay "We have received a risk alert against your account for non-compliance with regulatory guidelines as set by one of our partner banks"

                                    I have raised a ticket and provided them with all the information needed but yet they have not yet replied to me...
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                                    Nishatejwani
                                    Apr 11, 2021
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                                    Resolved

                                    On April 9 2021 I had paid Rs 1329 for my grofer order through Amazon pay. Money got debited from my account. But grofer confirmed they did not get the money.
                                    UPI Transaction Id:[protected]
                                    Mode amazon pay UPI
                                    Paid from Icici bank
                                    Paid to [protected]@mairtel
                                    Status successful

                                    Kindly refund my money at the earliest.
                                    Thanks
                                    +1 photos
                                    Aug 13, 2021
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 28, 2021
                                    Razorpay Customer Care's response                                     Hi,

                                    we would like to help you out. Please drop in a request along with the transaction details and contact details here: https://razorpay.com/support/#request so that we can have a look at it and assist you on the same.

                                    Regards,
                                    Anirvan
                                    View replies
                                    i was adding money to my 'supr daily' wallet for an order, i did that with paytm app and the upi address where the money was to be sent was showing [protected]@mairtel and then it automatically came back to supr app. it was showing waiting for payment confirmation for a long time. i contacted the app's customer care service and when i ended the call it showed the payment took a long time and something like that and RETRY and the money wasn't sent their.

                                    Money debited but seller did not receive the money - Comment #3856331 - Image #0
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                                      A
                                      Anand DS
                                      Apr 11, 2021
                                      Resolved
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                                      Resolved

                                      I have paid Rs357 for a beanbag but no delivery nor any updates on my order. I need my money refund

                                      [protected]
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Anand,

                                      we would like to help you out. Please drop in a request along with the transaction details and contact details here: https://razorpay.com/support/#request so that we can have a look at it and assist you on the same.

                                      Regards,
                                      Anirvan
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