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Razorpay Complaints & Reviews

2.8
Updated: Apr 4, 2026
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Razorpay reviews & complaints page 44

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M
Mohan1105
Mar 22, 2021
Resolved
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Resolved

I have paid payment but I didn't get services... details here

Payment id
pay_GpZYbjPFdTRfiR

Paid On
22nd Mar, 2021

Method
State Bank of India
Net Banking
Aug 6, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Mar 22, 2021
Updated by Mohan1105
I want my payment

Hi Mohan,

Thank you for reaching out to us. Please note that we have updated the status of your query on an email thread with the ticket ID: 5259586. Please do revert in case you need any other clarifications, we would be happy to help you!

Regards,
Sachin
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    J
    Jagdishnkumar
    Mar 22, 2021
    Resolved
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    Resolved

    I bought a chair from the above web site and looks like a fraud.
    Here is the response from ICICI bank on my payment

    Dear Customer,

    Greetings from ICICI Bank.

    Hope you and your loved ones are healthy and safe.

    Your transaction of Rs 652.91 from ICICI Bank was successfully credited to the beneficiary PAYU account XXXXXXXXXXX0025 on 18/03/2021 15:46:58 with RRN[protected].

    Beneficiary details are as follows:

    Name : PAYU

    Account No : XXXXXXXXXXX0025

    IFSC Code : YESB0YBLUPI

    VPA : [protected]@ybl

    Msg from PAYU
    Dear,

    We noticed that your transaction through our payment gateway may not have completed. Please find a copy of your transaction details included below:

    Merchant: clubline.online

    Transaction ID: [protected]

    Amount: 652.91

    Date:[protected]:12:24

    Phone Number: 0900XXXXXXX

    We encourage you to complete your order by clicking Retry Now. This retry link is valid for 2 days.

    In the rare event that you have been charged, Please contact seller at clubline.online

    Regards,
    PayU on behalf of clubline.online
    Aug 21, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Apr 16, 2021
    Razorpay Customer Care's response
    Hi Jagdish,

    Greetings for the day. Thank you for reaching out to us. We see that the above payment has been made to a different payment gateway. Hence we would request you to kindly get in touch with the concerned payment gateway to get your queries addressed.

    Regards,
    Sachin.
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      K
      Karthick1203
      Mar 22, 2021
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      Resolved

      This is about lovoxilabel.com. I paid RS 399 for a shirt in lovoxilabel website on March 1st 2021, but after that the website didn't open at all and I didn't got any product from that website. So I kindly request you to look upon this and refund my money back
      Aug 6, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Hi Karthick,

      Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no: 5368714) at the earliest. Appreciate your patience in the interim while we have this sorted for you.

      Regards,
      Sachin
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        D
        Dr Ashok Andhale
        from Pune, Maharashtra
        Mar 22, 2021
        Resolved
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        Resolved

        Dear Sir,

        I have received a authority letter from your Bangalore office via gurgam office ( Mr. Gupta & Rajkumar) for conduct the business meetings and execute financial deals on behalf of our company.

        Based on this one of client has paid 1 Cr to Raesh Kanti angadia nominated by company on 18 March 2021. But till now no RTGs has been performed by the company . The fud owner has registered my flat on his name till the RTGs performed . Time limit is 4days. This have done to save my life .
        Requuest Company to pl performed RTGs immediately to save my flat else I will be on road and i will have suicide .No other option.

        Regards
        Ashok Andhale [protected]
        Aug 6, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Razor pay person Name Mohit Khanna - Number-[protected]. Has debited from my credit card account is Rs.1, 99, 999/00 and from my saving account 93186.00. He was also trying yesterday from credit card twice but card is blocked hence he could not.

        It seems that Razor pay is fraud company. Based on my above two complaints. I am going to take legal action against this company .
        Hi Ashok,

        We are sorry to hear this and would like to help you out. In order to do so, please raise a request here: https://razorpay.com/support/#request along with your transaction and contact details. Do mention the ticket ID [5368497] for us to assist you on priority.

        Regards,
        Sachin
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          S
          SnehaKothari
          Mar 21, 2021
          Resolved
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          Resolved

          Website: www.ordinaree.com

          I have ordered from ordinaree.com. have paid through Paytm 1955 rs. But didn't receive order confirmation and no message from the site customer care. So want to get my money back and want to cancel my order... Please help..

          Paid Rs.1955 to E Commerce from Paytm Balance. Updated Balance: Paytm Wallet- Rs 46.93. More Details: https://paytm.me/enKY-hh
          Aug 13, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          Apr 15, 2021
          Razorpay Customer Care's response
          Hi Sneha,

          We are sorry to hear this and would like to help you out. In order to do so, please raise a request here: https://razorpay.com/support/#request along with your transaction and contact details. Do mention the ticket ID [5363808] for us to assist you on priority.

          Regards,
          Sachin
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            W
            Wasim Mehraj
            Mar 21, 2021
            Resolved
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            Resolved

            Hello sir/mam
            Please give my money back or give me uc
            My pubg I'd ... [protected]
            Aug 6, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Hi Wasim,

            We are sorry to hear this and would like to assist you on the same. In order to do so, please raise a request here: https://razorpay.com/support/#request along with your transaction and contact details. Do mention the ticket ID [5363669] for us to assist you on priority.

            Regards,
            Sachin
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              P
              Piyush.sre
              from Noida, Uttar Pradesh
              Mar 21, 2021
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              Hi

              Had placed order on https://collectionbazarshop.myshopify.com/, order no#1676 for Deluxe Chair and paid thru Razarpay on 15th March but still no communication /product delivered to me.

              Kindly help tracing the same

              Piyush Gupta
              Razorpay customer support has been notified about the posted complaint.
              Mar 26, 2021
              Updated by Piyush.sre
              Hi Team

              Pls update on my complain, else refund my amount
              Apr 11, 2021
              Updated by Piyush.sre
              Still waiting, pls refund my money
              Verified Support
              Apr 15, 2021
              Razorpay Customer Care's response
              Hi Piyush,

              We are sorry to hear this and would like to assist you on the same. In order to do so, please raise a request here: https://razorpay.com/support/#request along with your transaction and contact details. Do mention the ticket ID [5363497] for us to assist you on priority.

              Regards,
              Sachin
              Apr 15, 2021
              Updated by Piyush.sre
              Hi

              Tried entering txn id given by Payzapp to Razorpay but its not proceeding further.

              Txn id[protected]gD49xI2

              Pfa the screen shot

              Apr 16, 2021
              Updated by Piyush.sre
              Pls revert
              Hi Razorpay team, seems u all had gone shameless for not hearing and taking actions of fraud done from ur platform and hard earned money of customers gone to frauds...Good Luck
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                athuljayaram
                from Kollam, Kerala
                Mar 21, 2021
                Resolved
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                I ordered for a product on March 17, 2021 but the merchant cancelled the order on the same day ie. March 17, 2021.

                Merchant tried to refund but is unable to refund since Razorpay is holding the amount.

                This is completely unacceptable from a known payment gateway such as Razorpay

                Razorpay Payment id pay_GnWAua9PbNL45x

                Razorpay support ticket id 5226978

                I want refund to be initiated immediately by Razorpay
                Mar 23, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                I have contacted Razorpay customer support on March 19, 2021

                till now, no resolution or action is taken from Razorpay.

                there is zero action from razorpay side since few days.

                the delay is caused only by Razorpay intentionally.

                I want the refund to be proceeded immediately
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                  V
                  vipansawhney
                  Mar 21, 2021
                  Resolved
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                  Resolved

                  Request Attention towards the following transaction confirmed by razor pay as below
                  Payment Id ----pay_GmpHd72FiKzWCC
                  Paid On[protected]th Mar, 2021
                  Method[protected] XXXX-XXXX-XXXX-0046 SBI FBB Credit Card
                  Email[protected] [protected]@hotmail.com
                  Mobile Number ------ [protected]
                  Amount ------- Rs. 349/--

                  There is no connect with Saree Garden. and there is no delivery happening
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 15, 2021
                  Razorpay Customer Care's response
                  Hi,

                  We have raised a request on your behalf and have notified our concerned team regarding the same. Please expect an update on the email thread (Ticket no: 5363350 ) at the earliest. Appreciate your patience in the interim while we have this sorted for you.

                  Regards,
                  Sachin
                  I have paid on 16th march. But no delivery received yet. ALERT:You've spent Rs.498.00 via Debit Card xxxxx at RAZ*Saree Garden on[protected]:10:16:10.
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                    N
                    Nafees9529
                    Mar 21, 2021
                    Resolved
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                    Resolved

                    Address: 153/10 Shastri Nagar Meerut

                    Dear sir
                    Neither I have any information about my money which is already paid nor my chair which i booked on 16th March
                    What is going on in side the portal please let me know
                    Is it fake site or any loyalty
                    Please find attached slip which I booked but there is no idea where it is.
                    Please guide
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Hi Nafees,

                    We are sorry to hear this and would like to assist you on the same. In order to do so, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5363199] and our team will assist you on topmost priority.

                    Regards,
                    Sachin
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                      S
                      Shovan1996
                      Mar 21, 2021
                      Resolved
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                      Resolved

                      Few days ago sharedbk site fraud my money debited into my bank account through razorpay.kindly look into the matter. Kindly check the attachment below.please help me to get my money back into my bank account.
                      Apr 12, 2021
                      Complaint marked as Resolved 
                      Please help me to refund my money back into my respective bank account.
                      Razorpay customer support has been notified about the posted complaint.
                      Mar 21, 2021
                      Updated by Shovan1996
                      Please check the attachment and my money get back

                      I got a mail last 22 march 2021.but till didn't get my money.please help me to get this money.
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                        P
                        Mar 20, 2021
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                        Resolved

                        Address: NA
                        Website: NA

                        I have made this payment today through an Advertisement for a Chair. But looking at the various complaints on this Forum, decided to post it immediately so that the transaction can be stopped, the culprit (if any ) can be hold and any such future mishappenings can be controlled.

                        Request you to dont provide the payment to this party and BAN their account immediately so that they cant cheat more people.
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 15, 2021
                        Razorpay Customer Care's response
                        Hi Pratit,

                        Thanks for reaching out to us. We have raised a request on your behalf and have notified our concerned team regarding the same. We are looking into this on priority. Please expect an update on the email thread (Ticket no: 5363052) at the earliest. Appreciate your patience in the interim while we have this sorted for you.

                        Regards,
                        Sachin
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                          D
                          Deepak@???001
                          Mar 20, 2021
                          Resolved
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                          Resolved

                          Address: 346 choti Khargone tehsil Maheswar dist Khargone (MP) 451221

                          I have to cancel my application of gst & fassi license please refund the payment of the application.
                          My account details are:-
                          DEEPAK VERFA
                          ACCOUNT NO.-[protected]
                          IFSC:-SBIN0030466
                          BANK NAME:-STATE BANK OF INDIA
                          BRANCH:-MANDLESHWAR
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Hi Deepak,

                          Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no: 5359107 ) at the earliest. Appreciate your patience in the interim while we have this sorted for you.

                          Regards,
                          Sachin
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                            Anjna kumari
                            Mar 19, 2021
                            Resolved
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                            Resolved

                            Address: Village luhnu kanaita p.o chandpur teshil sadar distt bilaspur h.p.

                            Payment ho gahi hai online meri 2 din ma mera order ana chiya nai to meri payment return kr do account ma ok
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Hi Anjan,

                            We completely understand your situation here. In order for us to help you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction details and email ID. Also, mention the ticket ID [5358940] and our team will assist you on topmost priority.

                            Regards,
                            Sachin
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                              S
                              salam20
                              Mar 19, 2021
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                              Address: other

                              Dear sir my neme is salam ahmad refund my money my
                              Razorpay customer support has been notified about the posted complaint.
                              Hello Salam,

                              Kindly drop in a request here: https://razorpay.com/support/#request so that we can have a look at it and assist you at the earliest.

                              Regards,
                              Shlagha
                              Team Razorpay
                              SALAM 20's reply, Mar 22, 2021
                              dear sir razorpay team my neme is salam ahmad refund my money lucky day chetted froud plz help me
                              dear sir razorpay team plz my refund
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                                V
                                Vincent Ambrose
                                Mar 19, 2021
                                Resolved
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                                Resolved

                                Hi,

                                I made a payment to a product advertised in Facebook and purchased it using your payment gateway. The payment detail is Payment Id pay_Glol2EvzrutHWW
                                Paid On 12th Mar, 2021.

                                The company has not sent me any order confirmation nor is the phone reachable and no response from my emails.

                                See it's a small amount and I am not looking for a refund however a reputed compay as you shouldn't be working with frauds like this.

                                Hope you would take appropriate action.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                The issue is not yet resolved.
                                Hello Vincent,

                                We have created a dispute against the payment and are checking this with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket id- 5261242 at the earliest. Requesting your kind co-operation while we get this sorted for you.

                                Regards,
                                Shlagha
                                Team Razorpay
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                                  Mar 19, 2021
                                  Resolved
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                                  Resolved

                                  Address: DEHLI

                                  My extra EMI deduct of my Acount transaction id-GiyAvq1grwMb9N
                                  amount RS. 1737 Date- 05/03/2021 5:47pm
                                  my loan id-DMI[protected]
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Mar 19, 2021
                                  Updated by [email protected]
                                  My extra EMI deduct of my Acount transaction id-GiyAvq1grwMb9N
                                  amount RS. 1737 Date- 05/03/2021 5:47pm
                                  my loan id-DMI[protected]

                                  Hello Awdhesh,

                                  Our team has requested for certain details over the email thread with ticket ref: 5262038. Kindly provide the same so that we can get back to you with an update at the earliest.

                                  Best Regards,
                                  Shlagha
                                  Team Razorpay
                                  [email protected]'s [Complaint's author] reply, Apr 4, 2021
                                  Don't refund my Amount so plz refunded my Amount please please Rs.1717 deduct Date of 5th March 2021
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                                    Razees
                                    Mar 18, 2021
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                                    Sir I invest money in goomail application and he promised me that I give you 300 per day .
                                    I invest 5000 rupees and he did not complete his promise he cheated and runaway with my money.
                                    Sir I invest my money because of razor pay my trust is razor pay that's why I paid .
                                    Sir please refund my money in my bank account as soon as possible
                                    Otherwise I will never use razor pay.
                                    Razorpay customer support has been notified about the posted complaint.
                                    Mar 18, 2021
                                    Updated by Razees
                                    Sir I invest money in goomail application and he promised me that I give you 300 per day .
                                    I invest 5000 rupees and he did not complete his promise he cheated and runaway with my money.
                                    Sir I invest my money because of razor pay my trust is razor pay that's why I paid .
                                    Sir please refund my money in my bank account as soon as possible
                                    Otherwise I will never use razor pay

                                    Mar 18, 2021
                                    Updated by Razees
                                    Sir why my compland not resolved till now
                                    Verified Support
                                    Mar 22, 2021
                                    Razorpay Customer Care's response
                                    Hello Razees,

                                    We have raised a request on your behalf and updated the status of your query on ticket id: 5261934. Do write back to us on the same email thread for any further queries, we will be happy to assist you.

                                    Best Regards,
                                    Shlagha
                                    Team Razorpay
                                    Mar 25, 2021
                                    Updated by Razees
                                    Sir I don't get any refend plz give my money back in my bank account

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                                      Mar 18, 2021
                                      Resolved
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                                      Resolved

                                      Address: 211

                                      My extra emi deduct my account so refund mu amount emmidetly
                                      Mar 19, 2021
                                      Complaint marked as Resolved 
                                      Not refund my money Extra EMI deduct transaction id- GiyAvq1grwMb9N
                                      Razorpay customer support has been notified about the posted complaint.
                                      Mar 18, 2021
                                      Updated by [email protected]
                                      My extra emi auto deduct of my account do plz refund. My manonit Rs. 1737

                                      Mar 18, 2021
                                      Updated by [email protected]
                                      Extra EMi deduct my Account Rs. 1737 05/03/2021
                                      So plz refund my money
                                      Transaction id - GiyAvq1grwMb9N

                                      Don't refund my money so plz refund today is compleeted last 18 day
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                                        riteshkapil
                                        Mar 18, 2021
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                                        Address: Gujrat

                                        I have paid 2500 rs throu razorpay for new passort received to somnath infotech but we found this is fraud so we want to my amount refund
                                        Payment id - pay_GnehlixV5jjdl4
                                        Razorpay customer support has been notified about the posted complaint.
                                        Hello Ritesh,

                                        Kindly drop in a request here: https://razorpay.com/support/#request so that we can have a look at it and assist you at the earliest.

                                        Best Regards,
                                        Shlagha
                                        Team Razorpay
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