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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
Complaints 3553
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1904
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Razorpay reviews & complaints page 43

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M
Manuraj.s
Mar 26, 2021
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Address: Manurajs.raj bhavan neelammal.karavaloor po punalur

I have sent a payment razorpay I couldn't get any confirmation after received money my purchase.so I need to get back my amount523rs
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    Vrushali Kohale Mahajan
    Mar 25, 2021
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    Address: I think Gujrat

    I order kids dress from sareezo.com but product not deliver now those app. Not open .
    +1 photos
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    Mar 25, 2021
    Updated by Vrushali Kohale Mahajan
    Order #SEZ1386 confirmed
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      Bijon Paul
      from Chennai, Tamil Nadu
      Mar 25, 2021
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      I ordered 3no.of shirts from Fashionboxxs, paymnet option was through razorpay i made the payment but till now i havenot received any type of confirmation message or notification.
      I am eagerly waiting for your reply to know the status of my order., because the payment option was only from your end thatswhy i made it.
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        T
        Thara krishna
        Mar 25, 2021
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        I have made a mistake of payment for amount of 249/- towards razor pay, during the airtel recharge of mobile. Through phone pe, on 23rd March 2021.

        Transaction ID:
        T2103230619432840558157
        UTR :[protected]
        Please help me to get the refund of the same. I am not having any company. I am just a teacher. Please help me to get the refund of payment. Do needful at the earliest.
        Thanks & regards
        Thara
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          A
          Ansar Beig
          Mar 24, 2021
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          I was having lot of trust on razorpay. But due to having support with online fraud apps like the shoppers. Now I am thinking about giving one star or 0 to Razorpay on playstore. Because I transferred 12200 to the shoppers through Razorpay. Now I want refund. As payumoney gave some people their money back. Why can't razorpay do this. Because in future people will start disliking razorpay and will start using and showing trust on others like payumoney. As I am giving screenshot of that transaction of 12200.please try to solve my problem. And refund
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            K
            Kavya95
            Mar 24, 2021
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            Website: mycarmesi.com

            Date: March 2nd
            Client : Carmesi
            Description: I paid 1071 rs for Carmesi order. The amount got debited, it neither got credited to merchant, nor refunded to me. Please do the needful asap.
            Carmesi ticket #1205516

            Dispute ID : disp_GlMsk0V1s3Ssgh

            Resolution: Requesting refund

            Please find the screenshots attached
            +2 photos
            Razorpay customer support has been notified about the posted complaint.
            Mar 24, 2021
            Updated by Kavya95
            Please update ASAP
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              A
              Avijit1996
              Mar 24, 2021
              Resolved
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              Resolved

              Hello razorpay Team
              I am Avijit Sarkar and I was paid
              599 through razorpay payment
              gateway website This website is big scammer
              Huge amount of money was strapped. Lots of people going to depression for this scam
              More than 1lakh people lost their money. And each individual lost between 250 to 1lakh.
              And I was also one of them.
              So please help me and refund my money kindly
              My transaction ID is
              T2103182130351813974002
              Chatting date-19/03/2021
              Contact number-[protected]
              Mail-id- [protected]@gmail.com
              +1 photos
              Mar 24, 2021
              Complaint marked as Resolved 
              Hello razorpay Team I am Avijit Sarkar and I was paid 599 through razorpay payment gateway This website is big scammer Huge amount of money was strapped. Lots of people going to depression for this scam More than 1lakh people lost their money. And each individual lost between 250 to 1lakh. And I was also one of them. So please help me and refund my money kindly My transaction ID is T2103182130351813974002
              Razorpay customer support has been notified about the posted complaint.
              Mar 24, 2021
              Updated by Avijit1996
              Hello razorpay Team
              I am Avijit Sarkar and I was paid
              599 through razorpay payment
              gateway This website is big scammer
              Huge amount of money was strapped. Lots of people going to depression for this scam
              More than 1lakh people lost their money. And each individual lost between 250 to 1lakh.
              And I was also one of them.
              So please help me and refund my money kindly
              My transaction ID is
              T2103182130351813974002

              Dear Sir,
              I have paid Rupees of 355.91 on dated 08/04/2021 to Northernanthes for been bag but still not yet received also they have provided email id also fake:[protected]@Northernanthem.com.

              Dear Sir,
              I have attached image of debited amount from my account .
              DEAR SIR, PLEASE HELP ME
              MY NAME IS -KAILASH PARADKAR
              MOB.NO.[protected]

              I have paid payment but I didn't get serivess - Comment #3822386 - Image #0
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                M
                Marianna Broyan
                Mar 24, 2021
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                Website: collectionbazarshop.myshopify.com

                On 23rd March, 2021 I bought a product from Collectionbazarshop.com and it seems fake - Order #9735. Transaction was done through Razorpay, please help to return money.
                +1 photos
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                  A
                  alibehrain
                  Mar 23, 2021
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                  Not approving my Shipping Policy

                  Address: [email protected]

                  Its been almost 1 week since razorpay is not clearing my ADD CLARIFICATION. Totally disappointed by razorpay team. Again and again razorpay sends "Please update Shipping Policy" and I have updated 10 times. Disappointed by Razorpay Service....
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                  G
                  Gaashu
                  Mar 23, 2021
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                  Address: Wadoora sopore jummu and kashmir

                  Razorpay — The Shoppers App company did fraud and not responding now. I am GAASHU AND I WAS TO Pay Rs 11000 to shoppers app and the company looted the money of other people also and is not working yet I have paid the 11000 through your website please look into the matter and the company has looted the money worthy in lacs and corores
                  +1 photos
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                  Mar 23, 2021
                  Updated by Gaashu
                  Now I will file an FIR against rozarpay
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                    R
                    Roxy Philip
                    Mar 23, 2021
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                    Any financial services company need to have a clear cut contact details. Be it email or customer care number. Razor pay has neither. They expect you to raise a ticket with transaction I'd. But what if you haven't received your transaction I'd. Under the pretext of Corvid they also do not have a working phone number. The chat is a bot. When will companies realize that customers would like to speak to real people.

                    I have made a transaction till now I do not know where to contact and whom to contact. RBI should take note of this. Fintech needs to be regulated.
                    Razorpay customer support has been notified about the posted complaint.
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                      Nazneen saifi
                      Mar 22, 2021
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                      Address: Delhi

                      This pack. Is already open.. I can't use that.. Plz take back the product and refund my payment
                      Razorpay customer support has been notified about the posted complaint.
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                        Raghu Padaki
                        Mar 22, 2021
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                        I have ordered rocking chair sofa
                        I haven't got confirmation on the order.
                        Razorpay customer support has been notified about the posted complaint.
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                          mnishsingh7
                          Mar 22, 2021
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                          Address: Mauli Baidwan sector 80 mohali near kalgidhar gurudwara, Sector 80 mohali, Punjab

                          I'll buy uc from pubg korea website through razorpay. Payment deducted from my bank account Rs. 781 but UC isn't showing in my pubg account. Kindly refund my money or give me pubg uc.
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                            Vincent Ambrose
                            Mar 22, 2021
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                            Payment Id pay_GjlvXOzLe0T2ir
                            Paid On 7th Mar, 2021

                            No product received nor does the seller respond for emails. It's disappointing to see Razorpay associated with frauds and cheats. Please issue refund
                            Razorpay customer support has been notified about the posted complaint.
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                              Vincent Ambrose
                              Mar 22, 2021
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                              Payment Id pay_GjlvXOzLe0T2ir
                              Paid On 7th Mar, 2021

                              Paid Rs 376 through razorpay but the product is not get shipped nor does the seller respond for emails. Seems like a fraudulent seller.
                              It's really disappointing to see Razorpay work with frauds and cheats. Pleasee issue refund.
                              +1 photos
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                                A
                                Ambika KN
                                Mar 22, 2021
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                                Resolved

                                I have successfully made the payment of Rs. 499 to f cloth company towards the mopping robot on 30/12/20; my payment id is pay_GJHeNxGtyp8WIG. The payment was made through SBI net banking.

                                So far no product is shifted.

                                F cloth is basically cloth selling company. how can they send the mopping robot. i think this payment has gone to the wrong person.

                                kindly arrange for the refund of the amount urgently
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 20, 2021
                                Razorpay Customer Care's response
                                Hi Ambika,

                                Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no: 5383619) at the earliest. Appreciate your patience in the interim while we have this sorted for you.

                                Regards,
                                Sachin
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                                  M
                                  Mohan1105
                                  Mar 22, 2021
                                  Resolved
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                                  Resolved

                                  I have paid payment but I didn't get services... details here

                                  Payment id
                                  pay_GpZYbjPFdTRfiR

                                  Paid On
                                  22nd Mar, 2021

                                  Method
                                  State Bank of India
                                  Net Banking
                                  +2 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Mar 22, 2021
                                  Updated by Mohan1105
                                  I want my payment

                                  Hi Mohan,

                                  Thank you for reaching out to us. Please note that we have updated the status of your query on an email thread with the ticket ID: 5259586. Please do revert in case you need any other clarifications, we would be happy to help you!

                                  Regards,
                                  Sachin
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                                    J
                                    Jagdishnkumar
                                    Mar 22, 2021
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                                    Resolved

                                    I bought a chair from the above web site and looks like a fraud.
                                    Here is the response from ICICI bank on my payment

                                    Dear Customer,

                                    Greetings from ICICI Bank.

                                    Hope you and your loved ones are healthy and safe.

                                    Your transaction of Rs 652.91 from ICICI Bank was successfully credited to the beneficiary PAYU account XXXXXXXXXXX0025 on 18/03/2021 15:46:58 with RRN[protected].

                                    Beneficiary details are as follows:

                                    Name : PAYU

                                    Account No : XXXXXXXXXXX0025

                                    IFSC Code : YESB0YBLUPI

                                    VPA : [protected]@ybl

                                    Msg from PAYU
                                    Dear,

                                    We noticed that your transaction through our payment gateway may not have completed. Please find a copy of your transaction details included below:

                                    Merchant: clubline.online

                                    Transaction ID: [protected]

                                    Amount: 652.91

                                    Date:[protected]:12:24

                                    Phone Number: 0900XXXXXXX

                                    We encourage you to complete your order by clicking Retry Now. This retry link is valid for 2 days.

                                    In the rare event that you have been charged, Please contact seller at clubline.online

                                    Regards,
                                    PayU on behalf of clubline.online
                                    +1 photos
                                    Aug 21, 2021
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 16, 2021
                                    Razorpay Customer Care's response
                                    Hi Jagdish,

                                    Greetings for the day. Thank you for reaching out to us. We see that the above payment has been made to a different payment gateway. Hence we would request you to kindly get in touch with the concerned payment gateway to get your queries addressed.

                                    Regards,
                                    Sachin.
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                                      K
                                      Karthick1203
                                      Mar 22, 2021
                                      Resolved
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                                      Resolved

                                      This is about lovoxilabel.com. I paid RS 399 for a shirt in lovoxilabel website on March 1st 2021, but after that the website didn't open at all and I didn't got any product from that website. So I kindly request you to look upon this and refund my money back
                                      +3 photos
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Hi Karthick,

                                      Thanks for reaching out to us. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket no: 5368714) at the earliest. Appreciate your patience in the interim while we have this sorted for you.

                                      Regards,
                                      Sachin
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