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Razorpay Complaints & Reviews

2.8
Updated: Apr 4, 2026
Complaints 3556
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Razorpay reviews & complaints page 47

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A
Amritta N Shanker
Mar 6, 2021
Resolved
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Hi I made a payment to razorpay for a purchase on line. The website i used to pay for is fraudulant and scam. They used razorpay as patment gateway. Kindly cancel the payment.

Upi transaction id[protected]
Aug 5, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Hi Amritta,

I understand your concern regarding a transaction. In order for us to get this checked, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5169371] and our team will provide you with an update at the earliest.

Regards,
Anas
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    T
    Teradyne123
    from Delhi, Delhi
    Mar 5, 2021
    Resolved
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    Address: Order #9050 confirmed

    Hi Sir,

    Order #9050 confirmed
    My name is Anand, the Elite chair order booked on 26th Feb.
    around 660 INR collected and item not delivered yet.
    Need to get these folks caught and put to trial.

    Please help urgent.
    Aug 13, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Mar 08, 2021
    Razorpay Customer Care's response
    Hi,

    In order to assist you further with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. So that our team can check this and provide you with an update at the earliest. Also, mention the ticket ID [5169520] for assistance on priority.

    Regards,
    Anas
    Hi Sir,
    I am unable to place a request of Razorpay, error message throws up. Can you help
    [5169520]
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      M
      Mahender takhar
      from Ghumarwin, Himachal Pradesh
      Mar 5, 2021
      Resolved
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      Address: BB-37 jai ambey Nagar, tonk road, jaipur

      I have ordered kids wear but I didn't get the track code and also no notification from website but the money was get transferred. I want the order or refund my money back.
      Aug 5, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Hi Mahender,

      I understand your concern regarding a transaction. However, for us to assist you further, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5169686] for assistance on priority.

      Regards,
      Anas
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        A
        anjann 7777
        from Bengaluru, Karnataka
        Mar 5, 2021
        Resolved
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        Resolved

        Refund money 699 only
        T2103051226547605951978
        pay_GishtlcXBadN4N
        Aug 5, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Hi,

        I completely understand your situation here. However, I checked and see that our team has provided an update regarding your concern over the ticket ID [5169818]. Please refer to the detailed email and file a chargeback in your issuing bank

        Best,
        Anas
        Team Razorpay
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          M
          Manoos@1234
          from Kollam, Kerala
          Mar 5, 2021
          Resolved
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          Please note Rs 663.9 had been paid online towards purchasing the chair posted on FB in the name PB LIFESTYLES.

          THE PAYMENT HAD BEEN FACILITATED THOUGH RAZORPAY, THE ONLY REASON FOR A GO AHEAD TO COMPLETE TRANSACTION.

          REFUND PLEASE

          MANOJ
          manojs.[protected]@gmsil.com
          Aug 5, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Hi Manoj,

          I understand your concern regarding a transaction. In order for us to assist you with the same, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also mention the ticket ID [5170051] so that our team can get this checked and provide you with an update at the earliest.

          Regards,
          Anas
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            A
            Almighty_Jesus_Christ hallelujah
            from Hāora, West Bengal
            Mar 5, 2021
            Resolved
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            Address: H-160 Hari ganj kalpi

            I pay 300 rs for pubg mobile uc payment successful paid but uc not credit in my account
            Aug 5, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Hi,

            Thank you for providing us the details. I have raised a request on your behalf with ticket ID [5170218] and a dispute has been created for the transaction. Our team is getting this checked with the merchant. Please allow us some time, an update will be provided to you shortly.

            Regards,
            Anas
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              R
              RAMPILLA VENKATA NEEL KAMAL
              from Avulavaripalem, Andhra Pradesh
              Mar 5, 2021
              Resolved
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              Resolved

              I recently paid for this product which I saw in a facebook advertisement in the name of my father. Having not recieved anything yet, I checked up on this product and it seems that it was a fraud. Payment of 663.91 rupees was made through razorpay gateway. I humbly ask for you help in getting my money back.
              Aug 5, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Hi Kamal,

              I understand your situation here. In order to assist you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5170414] for assistance on priority.

              Regards,
              Anas
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                H
                hiteshwari.rao
                from Hyderabad, Telangana
                Mar 5, 2021
                Resolved
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                Resolved

                I have ordered Elite Gaming Chair through PBLIFESTYLE.COM based on Facebook advertisement and payment made through Razorpay. Found them to be a fraud later. Payment was made through my debit card of Citibank for Rs. 708.82 and got processed.
                Msg from Citibank received was "Thank you for using your Citibank Debit Card 54XXXXXXXXXX1019 for Rs. 708.82 at RAZ SENDIMENTRY LITE SU on 25-FEB-21."

                Further I came to know that this is fake. Could someone please help me in getting the refund back and raising the awareness about this fake advertisement. Thank you in advance.
                Aug 14, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                Mar 08, 2021
                Razorpay Customer Care's response
                Hi Hiteshwari,

                In order for us to assist you with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5170610] for assistance on priority.

                Regards,
                Anas
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                  À
                  अरविन्द.सिह चौहान
                  from Ghumarwin, Himachal Pradesh
                  Mar 5, 2021
                  Resolved
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                  HELLO DEAR RAZORPAY TEAM.
                  My Name is Arvind Singh and i paid ₹5000 through razorpay payment gateway to the online company namely The part-time job App 'DAKE CAKE' .They are scammers and is runned by scammer.Huge amount of money is trapped.Lots of people going through depression for this Scam.
                  Lakhs of money has been lost by innocent people through this.
                  Merchant is not responding as well.
                  So please help me and Refund my money kindly.
                  1) 5000. Rupees transaction I'd.[protected]
                  Aug 10, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 08, 2021
                  Razorpay Customer Care's response
                  HI Arvind,

                  I understand your situation here, However, I raised a request on your behalf with ticket ID [5170779] and see that our team has provided an update regarding your concern. Please refer to the detailed email and file a chargeback in your issuing bank to get this checked.

                  Regards,
                  Anas
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                    N
                    nitin malhotra 1682
                    from Ghumarwin, Himachal Pradesh
                    Mar 5, 2021
                    Resolved
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                    Address: 315/9 ramayani chowk, new sunji mandi, sanoli road, panipat

                    Sir /mam maine ek remote car battry wali apke website se purchase ki hai main puchna chahta hu mujhe kb tk car deleivderd ho jayegi
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Mar 05, 2021
                    Updated by nitin malhotra 1682
                    sir mam tell me kb tk mera order complete ho jayega

                    Hi Nitin,

                    Thanks for reaching out to us. I have raised a request on your behalf with ticket ID [5171765]. Also, a dispute has been created for the same and our team is getting this checked with the merchant. Please allow us some time, an update will be provided to you shortly.

                    Regards,
                    Anas
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                      अरविन्द.सिह चौहान
                      from Ghumarwin, Himachal Pradesh
                      Mar 5, 2021
                      Resolved
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                      Resolved

                      Sir refund my money
                      1) 9480. Rupees transaction I'd.[protected]
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Hi Arvind,

                      I checked and see that our team has provided an update regarding your concern over ticket ID [5155258]. Please refer to the email and file a chargeback in your issuing bank to get this checked.

                      Best,
                      Anas
                      Team Razorpay
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                        R
                        Raamsankula
                        from Noida, Uttar Pradesh
                        Mar 5, 2021
                        Resolved
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                        Resolved

                        I am RamaRao Sankula. I have made payment for purchasing cloths online. The site is Sareezo.com. After payment, I realized that this site is fake. Payment details have the owner name as Gargifab. Razorpay is the responsible party since encouraging fraud companies. Razorpay has clients full details. So, please refund my deducted amount.
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Mar 05, 2021
                        Updated by Raamsankula
                        I came to know about this site by advertisement on Facebook.
                        Hi RamaRao,

                        I see that our concerned team has provided an update an update regarding your concern over the ticket ID [5162963]. Please refer to the detailed email and file a chargeback in your issuing bank to get this checked.

                        Regards,
                        Anas
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                          J
                          John05J
                          from Alappuzha, Kerala
                          Mar 5, 2021
                          Resolved
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                          Resolved

                          Address: Rohini Sector 24, New Delhi

                          Coxwald Infotain www.coxwald.com
                          Email address [protected]@coxwald.com
                          Charges 2040 amount no response after work submission promised to pay 28000 if 75% accuracy of project plus refund amount
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Hi John,

                          We are here to help you out. In order to assist you further, kindly share the registered email ID, mobile number along with the brief of your concern here: https://razorpay.com/support/#request, so that we can get in touch with you and assist you on the same at the earliest.

                          Regards,
                          Praveen.
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                            F
                            Faizaan Shariff
                            from Noida, Uttar Pradesh
                            Mar 5, 2021
                            Resolved
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                            Resolved

                            Hi Team,

                            It is really sad to see that PB Lifestyle company is using a renowned payment app such as Razorpay for their transactions. I had ordered a gaming chair and these are my order details : Order #14622 which costed me Rs 708.20. The payment was made through my debit card and I request you to kindly credit back this amount and I hope you reply to my email and refund the amount at the earliest.

                            Hoping to get a positive response from your end.

                            This is my email id : [protected]@gmail.com

                            If my issue is not resolved then I might rest need to escalate it as I have seen you have refunded back few payments in the past as well to your other customers.
                            So looking for a revert from your side on my refund status

                            Regards,
                            Faizaan
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 09, 2021
                            Razorpay Customer Care's response
                            Hi Faizaan,

                            We have raised a dispute against the transaction and are getting it checked with the merchant from our end. A detailed mail regarding the same has been updated on ticket ID:5179385. Please expect an update at the earliest. Your patience is highly appreciated in the interim.

                            Regards,
                            Amith.
                            Verified Support
                            Mar 17, 2021
                            Razorpay Customer Care's response
                            Hi,

                            Hope you are doing good, Your refund has been processed from our end over the ticket ID [5179385]. If you need any further assistance from our end, feel free to revert back to us. Our team will assist you with utmost priority.

                            Regards,
                            Amith
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                              J
                              jallaram
                              from Ramagundam, Telangana
                              Mar 4, 2021
                              Resolved
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                              Resolved

                              I had ordered Elite Gaming Chair through PBLIFESTYLE.COM based on Facebook advertisement and payment made through my credit card of Rs. 663.91 and processed and got message from AXIS Bank.Kindly refund the money.
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Hi,

                              We would want to investigate this. In order to assist you further, kindly share the email ID, mobile number along with the transaction details here: https://razorpay.com/support/#request, so that we can have this checked and get back to you with an update on priority.

                              Regards,
                              Praveen.
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                                S
                                shankar swarup shashi
                                from Darbhanga, Bihar
                                Mar 4, 2021
                                Resolved
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                                Resolved

                                I invested my money in shared charger(THE SHOPPERS) through razorpay and did not got any of my money according to their policy the promissed me to give me intrest on my money which i invested in their company but i didn't got single penny from them .!! Later on they stopped replying me n got scammed for my money.!! Lots of people are facing the same issue and i am considering razorpay responsible for this thing for not veryfing the company for whom they were completing the transaction for.!
                                NAME SHANKAR SWARUP SHASHI
                                DATE OF TRANSACTION[protected] .UPI/[protected]/P2M/[protected]@icici/razorpay
                                DATE OF TRANSACTION[protected]
                                UPI/[protected]/P2M/[protected]@icici/razorpay.
                                DATE OF TRANSACTION[protected]
                                UPI/[protected]/P2M/[protected]@icici/razorpay .
                                DATE OF TRANSACTION[protected]
                                UPI/[protected]/P2M/[protected]@icici/razorpay.
                                DATE OF TRANSACTION[protected]
                                UPI/[protected]/P2M/[protected]@icici/razorpay
                                DATE OF TRANSACTION[protected]
                                UPI/[protected]/P2M/[protected]@icici/razorpay
                                UPI/[protected]/P2M/[protected]@icici/razorpay
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 09, 2021
                                Razorpay Customer Care's response
                                Hi,

                                Razorpay is a payment aggregator helping businesses collect transactions online.
                                This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund-related concerns.

                                Best,
                                Team Razorpay.
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                                  B
                                  Brijendr
                                  from New Delhi, Delhi
                                  Mar 4, 2021
                                  Resolved
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                                  Resolved

                                  I have done a payment of Rs 303 while purchase Goods on grofers amount deducted but no items delivered.
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Hi,

                                  Thanks for reaching out to us. We checked the transaction and we found that the refund has been processed from the merchant end. For further details regarding it, please do check it here: https://razorpay.com/support/ by providing this refund ID: rfnd_Gi6OeftFD9y9tS.

                                  Regards,
                                  Praveen.
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                                    S
                                    shankar swarup shashi
                                    from Darbhanga, Bihar
                                    Mar 4, 2021
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                                    Website: the shoppers

                                    I invested my money in shared charger through razorpay and did not got any of my money according to their policy the promissed me to give me intrest on my money which i invested in their company but i didn't got single penny from them .!! Later on they stopped replying me n got scammed for my money.!! Lots of people are facing the same issue and i am considering razorpay responsible for this thing for not veryfing the company for whom they were completing the transaction for.!
                                    NAME SHANKAR SWARUP SHASHI
                                    DATE OF TRANSACTION[protected] .UPI/[protected]/P2M/[protected]@icici/razorpay
                                    DATE OF TRANSACTION[protected]
                                    UPI/[protected]/P2M/[protected]@icici/razorpay.
                                    DATE OF TRANSACTION[protected]
                                    UPI/[protected]/P2M/[protected]@icici/razorpay .
                                    DATE OF TRANSACTION[protected]
                                    UPI/[protected]/P2M/[protected]@icici/razorpay.
                                    DATE OF TRANSACTION[protected]
                                    UPI/[protected]/P2M/[protected]@icici/razorpay
                                    DATE OF TRANSACTION[protected]
                                    UPI/[protected]/P2M/[protected]@icici/razorpay
                                    UPI/[protected]/P2M/[protected]@icici/razorpay
                                    Razorpay customer support has been notified about the posted complaint.
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                                      Z
                                      Zakir ahmad najar
                                      from Chennai, Tamil Nadu
                                      Mar 4, 2021
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                                      I am zakir ahmad najar from jammu and Kashmir. I was using EBorder application from December 28 2020, i paid an amount of 1 lakh and 36 thousand from time to time because it was giving double after 15 days. But on the date 25 it stops giving withdraw, I lost huge amount of money. I paid through razorpay because it was trusted payment gateway, now I want my money back by refunding my all money

                                      Name:- Zakir Ahmad Najar
                                      Contant No.:- [protected]
                                      Upi account:[protected]@paytm
                                      UPI Reference number :[protected]
                                      Amount debited on :- 10 jan 2021 ; 08:11 PM
                                      Amount linked with bank account number :- [protected]
                                      ifsc code:- PYTM0123456
                                      Amount debited from account:- 10015.34
                                      Bank Name :- Paytm payment Bank
                                      Email id :- [protected]@gmail.com
                                      Please refund the money as soon as possible .Thanks & Regards
                                      Razorpay customer support has been notified about the posted complaint.
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                                        S
                                        Ssmahant
                                        from Tiruchirappalli, Tamil Nadu
                                        Mar 4, 2021
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                                        Address: 515 2nd main street extension nagercoil

                                        Ordered this item 2 days before not receive any message in my number how many days delivery booking item
                                        Razorpay customer support has been notified about the posted complaint.
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