Razorpay Complaints & Reviews

I have paid to the website Northernanthes for a smart watch but after I searched I could not find the website. I did not receive the product. I paid 397 rupees for the same. I have not received the refund for the same. And the phone number mentioned is also not working.
Transaction I'd[protected]
Dated[protected]

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Razorpay Customer Care

from Delhi, Delhi

Feb 26, 2021

Verified Support

Hi Nilimesh,

I understand your concern and have raised a request on your behalf with ticket ID [5121779]. Please refer to the detailed email and file a chargeback in your issuing bank to get this checked.

Regards,
Anas
Team Razorpay

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Address: 4/2 marie Amman koil Street ramapuram Chennai 89

I ordered an I watch but till now I did get any information about it and I have paid for it

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Razorpay Customer Care

from Delhi, Delhi

Mar 10, 2021

Verified Support

Hi Saikumar,

We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5182111 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

Regards,
Priyam

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I have invested in a cycle but no service provided so please refund my 3000

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Razorpay Customer Care

from Delhi, Delhi

Mar 10, 2021

Verified Support

Hi Suhas,

We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5182133 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

Regards,
Priyam

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I made payment through upi mode Via [protected]@unionbank upi to Irctc, ticket is not booked and status showing on Irctc website i.e.payment not received from bank end. amount debited but ticket not booked so i need full refund.
UPI Tranction I'd[protected]

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Sir humna rozarpay sai the shoopers ko paisa daala voh paisa unhon nai khaya please help me refund my 20000rs sir please I am poor man

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Feb 24, 2021

Updated by JU Ñéē Sir please refund money

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Hello Team

I purchased Shared Bk plan and invested 28300rs money in that according to Shared Bk agreement .

"From the date of rental bicycle investors will be provide rental services for the equipment purchased by Shared Bk. The less period is 90 days, the daily profit is 1850 rupees and the total profit is 166500 rupees".

and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in Shared Bk because it connected to trusted gateway razorpay, so please refund my amount in my account,

Please refund my money in my account as soon as possible.

Name. Namitha

Investment Date.[protected]

Cheating date: 25th Jan 2021
Please check attached payment details.

+4 photos

Aug 5, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Mar 03, 2021

Updated by namitha prakash Hi Team,

I didn't get response from Razorpay team, request you to escalate this issue.

Thanks & Regards,
Namitha

Mar 08, 2021

Updated by namitha prakash Hello Team

I purchased Shared Bk plan and invested 28300rs money in that according to Shared Bk agreement .

"From the date of rental bicycle investors will be provide rental services for the equipment purchased by Shared Bk. The less period is 90 days, the daily profit is 1850 rupees and the total profit is 166500 rupees".

and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in Shared Bk because it connected to trusted gateway razorpay, so please refund my amount in my account,

Please refund my money in my account as soon as possible.

Name. Namitha

Investment Date.[protected]

Cheating date: 25th Jan 2021
Please check attached payment details.

Verified Support

Mar 10, 2021

Razorpay Customer Care's response Hi Namitha,

We completely understand your situation here. You can raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Our team will provide you with an update at the earliest.

Regards,
Priyam, Team Razorpay

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I had ordered Elite Gaming Chair through PBLIFESTYLE.COM based on Facebook advertisement and payment made through my credit card of Rs. 663.91 and processed and got below message from Yes Bank.

"INR 663.91 has been spent on your YES BANK Credit Card ending with 5863 at RAZ*SENDIMENTRY LITE on[protected] at 06:50:46 am."

Further I came to know that this is fake....

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299mart.com advertise in Facebook
I placed orders (products) on 24.02.21 amounting Rs.1294/- and amount have been debited from my bank account indicated"CHILLSHOPMART".
But till not receive order confirmation email or message I have mail to company but not receive any reply please refund the money.🙏

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Amount takened but product did not recieve

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Razorpay Customer Care

from Delhi, Delhi

Mar 10, 2021

Verified Support

Hi Milky,

We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5182269 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

Regards,
Priyam

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Address: Palwal badoli tikri gujar

Please refunded my money in my account

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Razorpay Customer Care

from Delhi, Delhi

Feb 25, 2021

Verified Support

Hi Ajeet,

I have noted your concern regarding a transaction. In order to assist you further, kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5116181]. Our team will check this and provide you with an update at the earliest.

Regards,
Anas
Team Razorpay

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Address: 301, Indus House Off New Link Road, Andheri West, near Monginis Cake Factory, Mumbai, Maharashtra 400053

I had placed an order of Elite Gaming Chair on PB Lifestyle on Feb 23, 2021. But very soon I released they are a fraud. They didn't have any contact no. and I even mailed them, no reply even after 12 mails. Later I realized they are a fraud, I would like to get my payment back.

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Razorpay Customer Care

from Delhi, Delhi

Feb 25, 2021

Verified Support

Hi Monalisa,

I have noted your concern regarding a transaction. In order to assist you further, kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5115992]. Our team will check this and provide you with an update at the earliest.

Regards,
Anas
Team Razorpay

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Address: The shoppers

Website: [email protected]

I need refund my amount transaction I'd :[protected] payment deducted and looted my money

Razorpay customer support has been notified about the posted complaint.

Feb 25, 2021

Updated by Vasu Ponthala if I didn't get refund my money I will take legal action

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Razorpay Customer Care

from Delhi, Delhi

Feb 25, 2021

Verified Support

Hi Vasu,

I have noted your concern regarding a transaction. In order to assist you further, kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Our team will check this and provide you with an update at the earliest.

Regards,
Anas
Team Razorpay

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Razorpay Customer Care

from Delhi, Delhi

Feb 25, 2021

Verified Support

Hi Vasu,

I have noted your concern regarding a transaction. In order to assist you further, kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Our team will check this and provide you with an update at the earliest.

Regards,
Anas
Team Razorpay

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Yesterday, i ordered online from teeslion website for rs 1040 around 11:04 am. And my money got deducted but the website is fake i think as there is no valid id of their. I made a payment through phonepe at [protected]@icici. My name is rahul jaryal
Email id [protected]@gmail.com
Mobile no. [protected]

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Razorpay Customer Care

from Delhi, Delhi

Feb 25, 2021

Verified Support

Hi Rahul,

Thank you for your time on call. As discussed, a resolution has been provided to you, from our end over the ticket ID [5110408]. If you have any further query, revert back on the same email. Our team will assist you with utmost priority.

Regards,
Anas
Team Razorpay

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Ticket no :5055904

Dear Razorpay team

With due respect I want kind attention towards myself that I know about razorpay is gateway only, I want to know when razorpay team is giving service to any company there will any information about that company. Razorpay will take there information about that company and then giving them service. I trusted razorpay more because it's reputed gateway I have ever seen. When I last time paid Rs 20000 through razorpay to shopper app website I don't know that shopper app is big scammer.This shopper app have cheated more than one lakh people in India. It's huge amount of money. Each individual starts from Rs 500 to more lakhs.
If razorpay team will not help me in refunding my money as soon as possible I will not use razorpay gateway anymore. I will let my staff and everyone know about my bad time.

Transactions id :pay_GTReDDPjNXdl5P

Regards
Wasim

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Razorpay customer support has been notified about the posted complaint.

Feb 25, 2021

Updated by Ksammy98 Team Razorpay

Ticket no :5055904

I didn't get respond from past one week. I am still waiting for your reply. People are getting refund from other gateway. I am request your team please help me in refunding me in my transaction.
It will be most kindness if you help me in refunding my transaction as soon as possible. I am getting depress every single day due loss of money.
It is humble request to help me in refunding my transaction as soon possible.

Transactions id :pay_GTReDDPjNXdl5P

Regards
Wasim

Verified Support

Feb 25, 2021

Razorpay Customer Care's response Hi Wasim,

We're truly sorry to see you in this situation. Please be assured that we are trying our best to increase awareness to curb such frauds. We would advise you to file an official complaint with https://cybercrime.gov.in/. Additionally, we suggest you remove any sensitive information containing your personal details to avoid or prevent further misuse.

Best,
Team Razorpay

Feb 25, 2021

Updated by Ksammy98 Dear Razorpay team

I am very thankful to your cooperation I have a humble request to you that please try refund my transaction as soon as possible.
I am in deep depression with my problem. Even bank didn't help me in charge back .
Please try to help me in refunding my transaction as soon as possible.

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I have paid 10000 rs to Shared bk company, company mentioned that they are running a bicycle business, so customer can buy a cycle and get the share profit. But I didn't believe this company as company is not well recognized.
But we can Invest to there company through Razorpay, olamoney, phone pe as this companies are well recognized I chose Razorpay and olamoney to send my money to this fraudulent shared bk company. There after I got to know it's fake and complained to olamoney and razorpay, olamoney responded to my concern and escalated this issue. But Razorpay team is not at all responding, I paid them only because Razorpay is secured gateway but now I am facing issue.please find the attached payment screenshot.

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Aug 12, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

Razorpay Customer Care's response Dear Namitha,

I have noted your concern regarding a transaction. In order to assist you further, kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Our team will check this and provide you with an update at the earliest.

Regards,
Anas
Team Razorpay

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namitha prakash

from Delhi, Delhi

Apr 30, 2021

Raised a request in Razorpay, ticket number is 5424523.
Request you to check at earliest., It's been 3 months sharedBK is not responding .

Razorpay supported fraudulent activities - Comment #3828271 - Image #0

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I know also this is only payment gateway but how can I trust this payment it gateway in future . why razorpay provide any scammer its payments gateway like OMG burse shared wish shop etc. Those us and scam in short I am cheated and lost my money the reason is only you there for you will have to refund my amount as soon possible otherwise I never use this payment get away in my life.
reference tranction id no[protected]
Investment date 13 feb 2021 time 11:07am
Cheating Date 15 feb 2021
Email [protected]@gmail.com
Name Ajay Kumar saini

+1 photos

Aug 8, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Feb 24, 2021

Updated by Ajay kumar 【झमाझम】 Plz refund my amount as soon possible.

Verified Support

Feb 25, 2021

Razorpay Customer Care's response Dear Ajay,

I have noted your concern regarding a transaction and have raised a request on your behalf with ticket ID [5115271]. Also, a dispute has been creating for the transaction and our team is getting this checked with the merchant. Please allow us some time. An update will be provided to you on the same email thread, in the shortest time possible.

Regards.
Anas
Team Razorpay

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Address: c/o. Mr.Milind Modak,, S. No.9/2, Narhari Cooprative Housing Society, Building no.2, B/19, Erandawane,Pune

I have made the Payment to SBI General Insurance co. on[protected] for Rs.3892.00 with transaction ID no.[protected]. The same day my SBI Bank account debited by double amount.
I have contacted SBI General Insurance company for the same amount but they have received only one payment of Rs.3892.00

Kindly resolve the issue and refund my Rs.3892.00

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Feb 28, 2021

Complaint marked as Resolved

I have received my refund thanks for the immediate action Thank You

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

Razorpay Customer Care's response Hi,

Thank you for reaching out to us. We understand that this issue you are facing regarding transactions must be a frustrating one. I have already escalated this matter internally. Please be assured that I am personally looking into it and I am working with our concerned team to find a satisfactory resolution. We will get back to you with an update over the ticket ID [5114942] shortly.

With you,
Anas
Team Razorpay

Verified Support

Mar 10, 2021

Razorpay Customer Care's response Hi,

I believe a valid resolution has been provided. from our end over the ticket ID [5114942]. Please feel free to revert back to us, if you have any further concern for us.

Regards, Anas

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We took the merchant subscription from razorpay on Jan'20, everything was going fine, we started putting all our transaction on razorpay, somehow till feb'21 it all was working fine.

Suddenly, one day the put the account settlement on hold, they even don't bothered us to inform us, till the time we contacted them. We have holded with settlement of 1 Cr approx., we submitted all the document required but after that also no repsonse.br...

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Lost money to sharedbk through razorpay

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Razorpay Customer Care

from Delhi, Delhi

Feb 25, 2021

Verified Support

Hi,

I have noted your concern regarding a transaction. In order to assist you further, kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Our team will check this and provide you with an update at the earliest.

Regards,
Anas
Team Razorpay

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Address: JandK

HELLO DEAR RAZORPAY TEAM.
My Name is AJAZ AHMAD DAR and i paid ₹100000 through razorpay payment gateway to the online company namely The Shoppers App 'DAKE CAKE' .They are scammers and is runned by scammer.Huge amount of money is trapped.Lots of people going through depression for this Scam.
Lakhs of money has been lost by innocent people through this.
Merchant is not responding as well.
So please help me and Refund my money kindly.
My mail: [protected]@gmail.com
Contact no used .: [protected]
PAYMENT transaction ID: pay_GSJplYAMrYRNUQ
From:AJAZ AHMAD DAR
Transaction Date : 22/01/2021, 15:55:49
ORDER Number : [protected]
Card no. Used for payment :[protected]
Contact Number: [protected]

+1 photos

Feb 25, 2021

Complaint marked as Resolved

RaZor pay not helping

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

Razorpay Customer Care's response Hi,

Razorpay is a payment aggregator helping businesses collect transactions online.
This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund related concerns.

Best,
Team Razorpay

Razorpay Complaints & Reviews

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Razorpay reviews & complaints page 50

Product not received and no trace about the site , refund my money

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Iwatch6 series

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Amount invested but service not provided

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Amount debited related

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The shoppers

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Razorpay false transaction

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Ordered Elite Gaming Chair through PB LIFESTYLE.COM.

Razorpay

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Product

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I purchased pubg uc but uc is not giving

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PB Lifestyle turned out to be a fraud.

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Refund

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I'm complaining about teeslion

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I have paid to razorpay but didn't get service

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Razorpay supported fraudulent activities

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I have paid payment but didn't get services

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Double payment debited to my bank account

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Settlement on hold

Fraudulent activity in my account

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The Shoppers App company did fraud and not responding now.

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