Razorpay Complaints & Reviews

We took the merchant subscription from razorpay on Jan'20, everything was going fine, we started putting all our transaction on razorpay, somehow till feb'21 it all was working fine.

Suddenly, one day the put the account settlement on hold, they even don't bothered us to inform us, till the time we contacted them. We have holded with settlement of 1 Cr approx., we submitted all the document required but after that also no repsonse.br...

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Lost money to sharedbk through razorpay

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Razorpay Customer Care

from Delhi, Delhi

Feb 25, 2021

Verified Support

Hi,

I have noted your concern regarding a transaction. In order to assist you further, kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Our team will check this and provide you with an update at the earliest.

Regards,
Anas
Team Razorpay

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Address: JandK

HELLO DEAR RAZORPAY TEAM.
My Name is AJAZ AHMAD DAR and i paid â‚¹100000 through razorpay payment gateway to the online company namely The Shoppers App 'DAKE CAKE' .They are scammers and is runned by scammer.Huge amount of money is trapped.Lots of people going through depression for this Scam.
Lakhs of money has been lost by innocent people through this.
Merchant is not responding as well.
So please help me and Refund my money kindly.
My mail: [protected]@gmail.com
Contact no used .: [protected]
PAYMENT transaction ID: pay_GSJplYAMrYRNUQ
From:AJAZ AHMAD DAR
Transaction Date : 22/01/2021, 15:55:49
ORDER Number : [protected]
Card no. Used for payment :[protected]
Contact Number: [protected]

Feb 25, 2021

Complaint marked as Resolved

RaZor pay not helping

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

Razorpay Customer Care's response Hi,

Razorpay is a payment aggregator helping businesses collect transactions online.
This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund related concerns.

Best,
Team Razorpay

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Hello There I purchased shared bk plan and invested my money in that according to Shared bk agreement. â€œfrom the date of rental bicycle investors will be provide rental services for the equipment purchased by shared bk. The less period is 90 days, the daily profit is 15 rupees and the total profit is 1350 Rupees". and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared bk because it connected to trusted gateway razor pay, so please refund my amount in my account, Please refund my money in my account as soon as possible.
Name- Akash saha
Investment Date -09/01/2021
Cheating Date -27/01/2021
Email iD [protected]@gmail.com
Transaction[protected]

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

Razorpay Customer Care's response Hi Kabir,

Razorpay is a payment aggregator helping businesses collect transactions online.
This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund related concerns.

Best,
Team Razorpay

Feb 25, 2021

Updated by Kabir saha I have been cheated through you.
I know that you are a payment gateway.
But I made the payment because I see that sharedbk is connected to razorpay and we all know that razorpay is a trusted payment gateway. But my money got lost and the reason is only you so you will have to return my money otherwise I will not use this in my life. Wherever I will see this razorpay I will decline the payment. So you will have to return my money.

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Hello There I purchased shared bk plan and invested my money in that according to Shared bk agreement. â€œfrom the date of rental bicycle investors will be provide rental services for the equipment purchased by shared bk. The less period is 90 days, the daily profit is 15 rupees and the total profit is 1350 Rupees". and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared bk because it connected to trusted gateway razor pay, so please refund my amount in my account, Please refund my money in my account as soon as possible.
Name:Akash saha
Investment Date:09/01/2021
Cheating date:27/01/2021
Email ID:[protected]@gmail.com
Transaction ID:[protected]

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

Razorpay Customer Care's response Hi Kabir,

Razorpay is a payment aggregator helping businesses collect transactions online.
This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund related concerns.

Best,
Team Razorpay

Feb 25, 2021

Updated by Kabir saha I have been cheated through you.
I know that you are a payment gateway.
But I made the payment because I see that sharedbk is connected to razorpay and we all know that razorpay is a trusted payment gateway. But my money got lost and the reason is only you so you will have to return my money otherwise I will not use this in my life. Wherever I will see this razorpay I will decline the payment. So you will have to return my money.

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I ordered a fitness chair from PBlifestyle on feb11- 2021. Order no #1846. There is no information about the product now.In their site, it shows order is confirmed, but unfulfilled.

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Razorpay Customer Care

from Delhi, Delhi

Feb 25, 2021

Verified Support

Dear Rajesh,

We have noted that you are facing an issue with regards to a transaction. We request you to kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5114439] for assistance on priority.

Thanks,
Anas,
Team Razorpay

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Address: Hubli

Hello there I parched shered bk plan and investment from my money in that according to shered bk agreement from the date of rental bycycle investmentrs will be provide rental service far the equipment parched by shared bk the less perired is 90 days the daily profit is 697.and total profit 697 rupes and didn't provid me sarvies perfectly as promised to me But it cheated me and scammed and renwas with my money I invested my money in shered bk because it cantcted to traused getway razor pay so please refund my amount in my account as soon as possible

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Razorpay Customer Care

from Delhi, Delhi

Feb 24, 2021

Verified Support

Hi Raju,

I understand you have a concern related to transaction. In order to assist you, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Our team will provide you with an update at the earliest.

Regards,
Anas

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Purchased shared bk plan and investment my money in the according to shared bk agreement.
From the date of rental bicycle investors will be provide rental service for the equipment purchased by shared bk.The less provide is 90 days, the daily profit is 15 rupees and the total profit is 1350 rupees.
and didn't provide me services perfectly as it promised to me, but it cheated me and scammed and runway with my money.i invested my money in shared bk because it connected to trusted gateway razor pay, so please refund my amount in my account.
Please refund my money in my account as soon as possible
Ranjan DK
[protected]@gmail.com
T2101191616447692499726

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

Razorpay Customer Care's response Dear Ranjan,

I have noted your concern regarding a transaction. In order to assist you further, kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Our team will check this and provide you with an update at the earliest.

Regards,
Anas
Team Razorpay

Feb 25, 2021

Updated by Ranjan DK purchased shared bk plan and investment my money in the according to shared bk agreement.
From the date of rental bicycle investors will be provide rental service for the equipment purchased by shared bk.The less provide is 90 days, the daily profit is 15 rupees and the total profit is 1350 rupees.
and didn't provide me services perfectly as it promised to me, but it cheated me and scammed and runway with my money.i invested my money in shared bk because it connected to trusted gateway razor pay, so please refund my amount in my account.
Please refund my money in my account as soon as possible

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Address: SALIM MANZIL

We had made two (2) payments of Rs. 399 each via Razorpay on 12/02/21. Details are as under:
1) RAZORPAY SFT PVT Ltd. NOIDA
Ref: [protected]GAKMLJKW5
2) TO TRANSFER UPI/DR/[protected]/[protected]@VEDAN
Ref:[protected]
Both were to order sets of Glass bowls.
Regretfully we have still not received the goods ordered.
Please look into the matter and oblige.
Thanking You,
Vijay Jolly
Mob: [protected]

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I had a payment through phone via razorpay with transaction id-T2102200949210410509641 and bank reference number[protected] plz refund my money.

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Razorpay Customer Care

from Delhi, Delhi

Feb 23, 2021

Verified Support

Dear Mohanty,

We have noted your concern regarding a transaction. In order for our team to assist you with this, please raise a request here: https://razorpay.com/support/#request along with your transaction and contact details. Also, mention the ticket ID [5100829] for assistance on priority.

Regards,
Anas
Team Razorpay

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Dear Sir
A transaction happened on 22/2/21 on https://pblifestyle.myshopify.com through phone pe and I found that it fraud company. Please try to refund my amount Rs663. 91. I have attached screenshot
Contact [protected]@gmail.com

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I had booked a bicycle from your merchant Trendmart Hub and paid Rs 999 on 17/02/2021 but till now product not received neither amount refunded. Please arrange ro refund the amount.
Order details:

trendmart hub
ORDER #2836
Thank you for your purchase!
Hi we're getting your order ready to be shipped. We will notify you when it has been sent.

View your order
or Visit our store
Order summary
Electric Bike Fat Tyre Electric Bicycle 26" 4.0, 500W Powerful Motor, 48V 10Ah Removable Battery and Professional 7 Speed Ã— 1
Rs. 999.00

Subtotal

Rs. 999.00
Shipping

Rs. 0.00
Taxes

Rs. 0.00
Total

Rs. 999.00
Customer information
Shipping address

Billing address

Shipping method
Standard

Payment method
Razorpay cards_upi_netbanking_wallets_ â€” Rs. 999.00

If you have any questions, reply to this email or contact us at [protected]@gmail.com

May 12, 2021

Complaint marked as Resolved

No step had been taken for resolution.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

Razorpay Customer Care's response Dear Harpreet,

We have noted your concern and have raised a request on your behalf with ticket ID [5100952]. Also, a dispute has been created for the transaction and we are getting this checked with the merchant. Please allow us some time, our team will provide you with an update over the same email thread in the shortest time possible.

Regards,
Anas
Team Razorpay

Mar 02, 2021

Updated by Signature01 Require updation regarding my complaints.

May 12, 2021

Updated by Signature01 Issue is not resolved.

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Dear sir/Madam,
I purchased Shared BK Plan and invested Rs * in order Sharedbk Agreement from the date of purchase rental investors will be provided Rental As per the plan for * plan investor will get Rs */day for ** plan For 90 Days. But they didn't provided services as promised. They cheated scammed run away with my money. I invested *** in Sharedbk because it was connected to trusted payment gateway Razorpay So please refund my money to my account as soon as possible.

(50k)

Thanks and Regards

Invest Dates

11th Jan 2021 Rs
11th Jan 2021 Rs
Scammed Date 25th Jan 2021

Website www.ciciseo.com

Razorpay customer support has been notified about the posted complaint.

Feb 22, 2021

Updated by Prem4jc Dear sir/Madam,
I purchased Shared BK Plan and invested Rs * in order Sharedbk Agreement from the date of purchase rental investors will be provided Rental As per the plan for * plan investor will get Rs */day for ** plan For 90 Days. But they didn't provided services as promised. They cheated scammed run away with my money. I invested *** in Sharedbk because it was connected to trusted payment gateway Razorpay So please refund my money to my account as soon as possible.

Thanks and Regards

Invest Dates

5th Jan 2021 Rs
11th Jan 2021 Rs
Scammed Date 25th Jan 2021

Website www.ciciseo.com

Feb 22, 2021

Updated by Prem4jc I purchased Shared BK Plan and invested Rs * in order Sharedbk Agreement from the date of purchase rental investors will be provided Rental As per the plan for * plan investor will get Rs */day for ** plan For 90 Days. But they didn't provided services as promised. They cheated scammed run away with my money. I invested *** in Sharedbk because it was connected to trusted payment gateway Razorpay So please refund my money to my account as soon as possible.

Thanks and Regards

Invest Dates

16th Jan 2021 Rs
11th Jan 2021 Rs
Scammed Date 25th Jan 2021

Website www.ciciseo.com

Feb 22, 2021

Updated by Prem4jc I purchased Shared BK Plan and invested Rs * in order Sharedbk Agreement from the date of purchase rental investors will be provided Rental As per the plan for * plan investor will get Rs */day for ** plan For 90 Days. But they didn't provided services as promised. They cheated scammed run away with my money. I invested *** in Sharedbk because it was connected to trusted payment gateway Razorpay So please refund my money to my account as soon as possible.

Thanks and Regards

Invest Dates

31th Dec 2020 Rs 30 k
11th Jan 2021 Rs 30 k
Scammed Date 25th Jan 2021

Website www.ciciseo.com

Feb 22, 2021

Updated by Prem4jc I purchased Shared BK Plan and invested Rs * in order Sharedbk Agreement from the date of purchase rental investors will be provided Rental As per the plan for * plan investor will get Rs */day for ** plan For 90 Days. But they didn't provided services as promised. They cheated scammed run away with my money. I invested *** in Sharedbk because it was connected to trusted payment gateway Razorpay So please refund my money to my account as soon as possible.

Thanks and Regards

Invest Dates

2nd Dec 2020 Rs 30 k
11th Jan 2021 Rs 30 k
Scammed Date 25th Jan 2021

Website www.ciciseo.com

Feb 22, 2021

Updated by Prem4jc Updated by Prem4jc Feb 22, 2021
I purchased Shared BK Plan and invested Rs * in order Sharedbk Agreement from the date of purchase rental investors will be provided Rental As per the plan for * plan investor will get Rs */day for ** plan For 90 Days. But they didn't provided services as promised. They cheated scammed run away with my money. I invested *** in Sharedbk because it was connected to trusted payment gateway Razorpay So please refund my money to my account as soon as possible.

Thanks and Regards

Invest Dates

28th Dec 2020 Rs 30 k
11th Jan 2021 Rs 30 k
Scammed Date 25th Jan 2021

Website www.ciciseo.com

Feb 22, 2021

Updated by Prem4jc I purchased Shared BK Plan and invested Rs * in order Sharedbk Agreement from the date of purchase rental investors will be provided Rental As per the plan for * plan investor will get Rs */day for ** plan For 90 Days. But they didn't provided services as promised. They cheated scammed run away with my money. I invested *** in Sharedbk because it was connected to trusted payment gateway Razorpay So please refund my money to my account as soon as possible.

Thanks and Regards

Invest Dates

1st Dec 2020 Rs 15 k
11th Jan 2021 Rs 15 k
Scammed Date 25th Jan 2021

Feb 22, 2021

Updated by Prem4jc I purchased Shared BK Plan and invested Rs * in order Sharedbk Agreement from the date of purchase rental investors will be provided Rental As per the plan for * plan investor will get Rs */day for ** plan For 90 Days. But they didn't provided services as promised. They cheated scammed run away with my money. I invested *** in Sharedbk because it was connected to trusted payment gateway Razorpay So please refund my money to my account as soon as possible.

Thanks and Regards

Invest Dates

1st Dec 2020 Rs 15 k
11th Jan 2021 Rs 15 k
Scammed Date 25th Jan 2021

Feb 22, 2021

Updated by Prem4jc Hi Team,

I am under great lose, Kindly request u to refund the amount as soon as posible.

please call me to this number [protected]

Verified Support

Feb 23, 2021

Razorpay Customer Care's response Hello,

We have noted your concern regarding a transaction. Please raise a request using this link: https://razorpay.com/support/#request with your transaction and contact details. So that our team can check and provide you with an update shortly.

Regards,
Anas
Team Razorpay

Feb 23, 2021

Updated by Prem4jc Hi Anas,

Kindly request you to track all the payment made by me.
I have attached all the screenshot as a proof of payment and confirmation

please keep in touch

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After I write to Razorpay team couple of times. Now they don't give me any response. I need service from Razorpay team

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Feb 23, 2021

Verified Support

Hello,

I understand you need some assistance from our end. Please raise a request here: https://razorpay.com/support/#request with your concern and contact details. Also, mention the ticket ID [5101656], our team will assist you on priority.

Regards,
Anas
Team Razorpay

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Razorpay Customer Care

from Delhi, Delhi

Feb 23, 2021

Verified Support

Hello,

I understand you need some assistance from our end. Please raise a request here: https://razorpay.com/support/#request with your concern and contact details. Also, mention the ticket ID [5101656], our team will assist you on priority.

Regards,
Anas
Team Razorpay

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Website: The Shoppers Ap

Hi Razorpay Team.

This is regarding my money that is fraudulently stuck in the Shoppers App.
I made a payment of Rs 10, 001 and I am not able to withdraw it.
please help me in getting my money back as I am going through severe financial crisis. Any help is appreciated in getting the money back.
Email id: [protected]@gmail.com

Thanks,
Shikha Bisht

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2021

Razorpay Customer Care's response Hi,

Razorpay is a payment aggregator helping businesses collect transactions online. This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund related concerns.

Best, Team Razorpay

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Address: Palwal

Website: Gentles club

I want to refund my payment. MY payment I'd pay_GeFGmMIlZYRsHs
Please help me to find out my transaction.

Razorpay customer support has been notified about the posted complaint.

Feb 22, 2021

Updated by KÊŒÊ€ÊŒÅ‹ PÊŒÅ‹É—ÊŒt Please help me to find out my transaction ID

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Razorpay Customer Care

from Delhi, Delhi

Feb 23, 2021

Verified Support

Hi Karan,

We understand your situation here. However, please be assured that there is an ongoing email thread regarding your concern with ticket ID [5092809]. A dispute has been created regarding the transaction and we are getting this checked with the merchant. Please allow us some time, our team will update you shortly.

Regards,
Anas

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Razorpay Customer Care

from Delhi, Delhi

Feb 23, 2021

Verified Support

Hi Karan,

We understand your situation here. However, please be assured that there is an ongoing email thread regarding your concern with ticket ID [5092809]. A dispute has been created regarding the transaction and we are getting this checked with the merchant. Please allow us some time, our team will update you shortly.

Regards,
Anas

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Razorpay Customer Care

from Delhi, Delhi

Feb 26, 2021

Verified Support

Dear Karan,

We are glad to inform you that your issue regarding the transaction has been successfully resolved. Please do reach out to us incase you face any further issues.

With you,
Anas,
Team Razorpay

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Muje ek lady ka call aayatha aur usne bola ki aapka credite limit incress karvane ke liye call kiya hai aur 1 feb 2021 ko 14.45 pm ko mere sath 22500 rupees ka fraud huwa hai mere sath so plz refund my ammount my contect number[protected]

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Razorpay Customer Care

from Delhi, Delhi

Feb 25, 2021

Verified Support

Dear Sanju,

I have noted your concern regarding a transaction. In order to assist you further, kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5116657] for assistance on priority.

Regards,
Anas
Team Razorpay

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Ticket no :5055904

Dear Razorpay team

With due respect I want kind attention towards myself that I have paid Rs 20000 through Razorpay gateway on date 25-01-21 . Timing was 12.13 pm to the Shopper App Website.I have found The Shopper App Website is big scammer.How can Razorpay team giving a big scammer gateway of money. I have use Razorpay many times before but I never know Razorpay team is giving gateway to scammers also.This makes me very upset. If Razorpay team will not help me in this matter I will not use Razorpay in my future and I will ask everyone about about issue. In future nobody will use Razorpay.
Now I request to your good self please help me in my refund process as soon as possible.

Transactions id :pay_GTReDDPjNXdl5P

Regards
Wasim

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2021

Razorpay Customer Care's response Hi Wasim,

We're truly sorry to see you in this situation. Please be assured that we are trying our best to increase awareness to curb such frauds. We would advise you to file an official complaint with https://cybercrime.gov.in/. Additionally, we suggest you remove any sensitive information containing your personal details to avoid or prevent further misuse.

Best,
Team Razorpay

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My name is P. Joseph ravi kumar reddy. Upi transaction id[protected]. Bank State bank of india. My gmail id is [protected]@gmail.com. Amount 15000rs never settled this amount please help me.

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Feb 21, 2021

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Respected sir I have ordered three shirts .amount is deducted but order is not shipped I think that tees lion company is fraud.

Razorpay Complaints & Reviews

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Razorpay reviews & complaints page 51

Settlement on hold

Fraudulent activity in my account

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The Shoppers App company did fraud and not responding now.

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Payment done but didn't receive service

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Payment done but didn't receive services

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Fitness chair

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I am complaint to sharing economy

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I have paid payment but I didn't get services

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On Line purchase

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Fraud

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Fraud happened because pb lifestyle is not genuine company

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Amount deducted but product not received

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Shared BK fraud via Razorpay

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I have paid to razorpay but didn't get service

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Money stuck in the Shoppers App

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Refund my payment

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Transaction fraud from my rbl bank credit card fraud amount 22500 rupees

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I have paid to razorpay but didn't get service

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Sharedbk refund amount

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Tees lion

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