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Updated: Sep 9, 2025
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K
Kranthi Gdp
Nov 17, 2020
Resolved
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I did online purchase through razorpay as gateway. I didn't received my products. Wrote many mails to them but no response. Please help me to resolve this issue. I done transactions with two dealers. They are Women Fashions and pireni
+1 photos
Aug 8, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
View replies
Hey Kranthi,

We understand your concern here. In order to assist you further, please help us with your transaction along with your contact details here: https://razorpay.com/support/#request and do mention the ticket ID: [4652707] so that we can have this looked into and get back to you with an update shortly.

Regards,
Siddhant
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    M
    [email protected]
    Nov 16, 2020
    Resolved
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    Resolved

    Address: bangalore

    My name is Md afroz. I am an existing customer of razor pay, On 3rd November 2020 I made a payment. But due to some issue payment got hold and till now there is no update. Razorpay customer care number is not responding, They are not providing any help from mails. Its been around 2 weeks but till now my payment is not settled. I want resolution of my issue and for your refrance I am attaching screenshot of my payment which is not sattled yet. Kindly provide me solution of this issue.
    Thank you
    Md Afroz
    [protected]
    [protected]@gmail.com
    Payment Id- pay_Fwjj4aNLzeHLhQ
    +1 photos
    Aug 13, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Nov 17, 2020
    Razorpay Customer Care's response     Hey Afroz,

    We completely understand your concern. Our concerned team has requested for few details over an email thread with the ticket id: [4591078]. We request you to kindly help us with the same so that we can help you out with a resolution at the earliest.

    Regards,
    Siddhant
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      D
      Deepak K Kakkad
      Nov 15, 2020
      Resolved
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      Resolved

      I have done a trasaction of 161.80 rs through google pay on irctcrazorpay platform, but due to some server error transaction done but ticket not booked. and I cancelled the payment. The transaction Id is[protected].please initiate my refund as soon as possible.
      Aug 8, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      View replies
      Hi Deepak,

      We checked our logs for the refund: rfnd_G1rb4oGY0Xi3M8 and we confirm that the refund has been successfully processed from our end on 16th Nov 2020. The same has been conveyed to you over the email thread with ticket id: 4644776 for your reference. Feel free to write back to us over the same, we will be glad to help you out.

      Regards,
      Siddhant
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        R
        rajjan 2012
        Nov 15, 2020
        Resolved
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        Address: Indore

        Date 14 Nov I done a credit card payment from ubi debit card, from debit card payment debited 4999, but not received in credit card, neither nor receive me any msg, neither nor refund my amount, do clear this issue in priority/urgently bases & refund my amout as soon as possible other wise I'll complain to you higher authority & rbi also.
        +1 photos
        Aug 8, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        View replies
        Hello Rajjan,

        We completely understand your concern and would like to inform you that the transaction has been successful to the merchant from our end. Kindly reach out to the merchant for further clarification regarding this with the help of details provided over the email thread with ticket id: 4644792. Please write back to us over the same email thread for any assistance required. We will be glad to assist you.

        Regards,
        Siddhant
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          R
          rajjan 2012
          Nov 15, 2020
          Resolved
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          Address: Indore

          Date of 14nov I done payment of Rbl Credit card from ubi debit card and payment debited but payment not credited in credit card neither nor receive any msg
          +1 photos
          Aug 8, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          View replies
          Hello Rajjan,

          We completely understand your concern and would like to inform you that the transaction has been successful to the merchant from our end. Kindly reach out to the merchant for further clarification regarding this with the help of details provided over the email thread with ticket id: 4644792. Please write back to us over the same email thread for any assistance required. We will be glad to assist you.

          Regards,
          Siddhant
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            A
            [email protected]
            Nov 14, 2020
            Resolved
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            Resolved

            I have ordered dresses from
            bigfashionbucket.com website. My Order ID is 5905.
            Through Razorpay. On 7th November 2020
            No updates after that. No tracking system available or no customer care number is available. Absolutely Fraud

            Please refund my amount full payment Rs. 657. As soon as possible
            Aravind
            +1 photos
            Aug 8, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            View replies
            Hello Aravind,

            We always thrive for our customer's delight but in this case, we might have missed the trick. A request with ticket reference number: 4646164 has been raised on your behalf. While we are getting this checked with the merchant, a dispute has been initiated for the same. Our team will reach out to you soon. Your patience is highly appreciated.

            Regards,
            Siddhant
            Reply
            Hello Aravind,

            We always thrive for our customer's delight but in this case, we might have missed the trick. A request with ticket reference number: 4646164 has been raised on your behalf. While we are getting this checked with the merchant, a dispute has been initiated for the same. Our team will reach out to you soon. Your patience is highly appreciated.

            Regards,
            Siddhant
            Reply
            Hello Aravind,

            We always thrive for our customer's delight but in this case, we might have missed the trick. A request with ticket reference number: 4646164 has been raised on your behalf. While we are getting this checked with the merchant, a dispute has been initiated for the same. Our team will reach out to you soon. Your patience is highly appreciated.

            Regards,
            Siddhant
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              D
              Dassumi
              Nov 14, 2020
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              Address: Protiksha apartment,christian polly, durgapur
              Website: loveofashion

              Respected sir,
              i ordered 2kurti in loveofashion.com on 23 th october.todays date Nov 14th .till now i didnt not received.i paid Rs 299+299 in razon pay.com.pls kindly presents my money.
              +2 photos
              Razorpay customer support has been notified about the posted complaint.
              View replies
              Hey Dassumita,

              Glad that you have reached out to us. We have created a request on your behalf with the ticket reference number: 4645984. We are getting this checked with the merchant from our end and have also raised a dispute for the transactions. Please expect an update on the same shortly. Your patience is greatly appreciated.

              Regards,
              Siddhant
              Reply
              Razorpay — Requesting Razorpay to Resend my money
              Respected sir,
              i ordered 2kurti in loveofashion.com on 23 th october.todays date 06th Dec .till now i didnt not received.i paid Rs 299+299 in razon pay.com.pls kindly presents my money
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                C
                Chandulal Nayak Azameera
                Nov 14, 2020
                Resolved
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                Resolved

                Free fire diamonds
                +1 photos
                Aug 8, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                View replies
                Hey Chandulal,

                We are sorry to hear this and would like to understand your concern better. Can you please help us with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket id: 4645940. We will look into this and get back to you with an update shortly.

                Regards,
                Siddhant
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                  V
                  Venkatesh Devarajan
                  Nov 13, 2020
                  Resolved
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                  Resolved

                  Hi
                  I have been duped of 1800 rs by full Tokri site using razor pay.

                  Can you arrange for a refund?

                  Please call reachout to me for any further information

                  Thanks
                  Venkatesh
                  venkatesh1.[protected]@gmail.com
                  +1 photos
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Nov 14, 2020
                  Updated by Venkatesh Devarajan                   Any update here ?
                  View replies
                  Hey Venkatesh,

                  We completely understand your concern and a request has been raised on your behalf on an email thread with ticket reference number: 4645847. A dispute has also been created for this transaction and we are getting it checked with the merchant from our end. Our team will reach out to you soon with an update. Your patience is highly appreciated.

                  Regards,
                  Siddhant
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                    J
                    Jennysam
                    Nov 13, 2020
                    Resolved
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                    Resolved

                    On thursday i requested for withdraw but i didn't received
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    View replies
                    Hey Jennysam,

                    Thank you for writing to us. Kindly help us with a brief of your concern along with your contact details here: https://razorpay.com/support/#request and do mention the ticket id: 4642933 so that we can assist you with a better understanding at the earliest.

                    Regards,
                    Siddhant
                    Reply
                    Deposited some amount in AMAZON WEB ORDER where the transactions are taking place from RAZORPAY .After this Plased orders in AMAZON WEB ORDER.For this site is giving commission.When i entered the withdrawl option it is showing TO BE REWIED. That means some hundreds of people are unable to receive money.
                    Kindly take this issue as serious and solve.
                    Thank u

                    Did Not receive money - Comment #3762777 - Image #0
                    Reply
                    Hello Jennysam,

                    We would like to understand your concern better to give you further assistance. Please help us with a brief of your concern along with your contact details and email ID here: https://razorpay.com/support/#request. so as to connect with you and assist you on the same at the earliest.

                    Regards,
                    Siddhant
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                      D
                      Dhanish Valamboor
                      Nov 13, 2020
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                      Resolved

                      Website: www.awoamazonawo.in/index/user/login.html

                      An online platform amazon web order is cheating more than thousand peoples via the help of razorpay kindly understand them and please make any chance of withdraw my amount
                      My number [protected]
                      And pls do the action as soon as possible if you have any doubt kindly msg me on whatsapp [protected] or call on this number. We are discussing about to file a complaint against them but how razorpay got such an agreement without having a license copy of their company
                      +3 photos
                      Aug 10, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 14, 2020
                      Razorpay Customer Care's response                       Hello Dhanish,

                      We always thrive for our customer's delight but in this case we might have missed the trick which is less than ideal for us. We have updated the status of your query on ticket id: 4643501. Do write back to us on the same email thread for any further queries, we will be happy to assist you.

                      Regards,
                      Shlagha
                      Team Razorpay
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                        P
                        Prathyut
                        Nov 13, 2020
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                        Resolved

                        Money debited from my account but no credited to creditors

                        I have order and payed through gpay through rozorpay to the merchant and my money has debited and didn't reach the merchant...
                        +1 photos
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                        P
                        Pawan Taak
                        Nov 12, 2020
                        Resolved
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                        Resolved

                        Address: Vpo mangali

                        I am parched shoes but I am not recive my parsal
                        +1 photos
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        View replies
                        Hey Pawan,

                        Thank you for reaching out to us. We request you to kindly share your contact details along with the transaction debit statement here: https://razorpay.com/support/#request so that we can have a clearer view of your concern and also, mention the ticket id: 4641885. We will get back to you with a resolution at the earliest.

                        Regards,
                        Siddhant
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                          S
                          sunilkmr1246
                          Nov 12, 2020
                          Resolved
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                          Resolved

                          Address: House No. 3120-B, Sector 39 C, Chandigarh

                          La-pino"z pizza order no #1348743 dated[protected], Amount 186.9.
                          amount is debited but order cancelled due to amount not received from Razorpay
                          OTP to Approve transation of Rs. 186.9000 from your A/c No. ending 1724 to RAZORPAY SFT PVT LTD NODAL ACT is 47614803
                          Aug 8, 2021
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          View replies
                          Hey Sunil,

                          We always thrive for our customer's delight but in this case, we might have missed the trick which is less than ideal for us. Kindly provide us with the screenshot of the transaction along with your contact details here: https://razorpay.com/support/#request and please mention the ticket id: 4641912. We will have it looked into and will revert back to you soon with an update.

                          Regards,
                          Siddhant
                          Reply
                          Hey Sunil,

                          We always thrive for our customer's delight but in this case we might have missed the trick which is less than ideal for us. Kindly provide us with the screenshot of the transaction along with your contact details here: https://razorpay.com/support/#request and please mention the ticket id: 4641912. We will have it looked into and will revert back to you soon with an update.

                          Regards,
                          Siddhant
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                            R
                            Ripan Shill
                            Nov 12, 2020
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                            Address: NAGESWARPUR CHHATIANMORE DIST-MALDA STATE- WEST BENGAL

                            250rs automatic deducted from my paytm bank account[protected]. Refarance no [protected]. 9 November 12pm. I not paid this money
                            +1 photos
                            Razorpay customer support has been notified about the posted complaint.
                            View replies
                            Hello Ripan,

                            Thank you for writing to us! Please allow us to understand your concern better by providing your contact details along with the debit statement here: https://razorpay.com/support/#request and do mention the ticket id: 4641948. We will have it looked into and provide you with a resolution at the earliest.

                            Regards,
                            Siddhant
                            Reply
                            Ripan Shill's [Complaint's author] reply, Nov 13, 2020
                            Please help. immediately money refund
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                              J
                              Jagadish Mathapati
                              Nov 12, 2020
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                              Resolved

                              Dear sir,

                              I ordered saree on 27/10/2020 through mv vastram Rs 499 deducted in my account but there is no replay from mv vastram, so many times i contact with mail, but no replay from mv vastram, kindly refund my amount.
                              Hope u will do the needful.
                              Transaction history for your reference is

                              Rs 499.00 debited from a/c **0683 on 27-10-20 to VPA [protected]@hdfcbank(UPI Ref No[protected].
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 13, 2020
                              Razorpay Customer Care's response                               Hey Jagadish,

                              We completely understand your concern. We have raised a request on your behalf and a dispute for this transaction has been created. We are getting it checked with the merchant from our end. Kindly expect an update from our end on the email thread with the ticket reference number: 4641416. We will get back to you soon. Your patience is highly appreciated.

                              Regards,
                              Siddhant
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                                _
                                _anamika_garg
                                Nov 11, 2020
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                                Respected sir,
                                I ordered dresses from loveoffashion.com on 9th November 2020 and hasn't received any update
                                I made the payment of Rs.1197 from google pay to razorpay.
                                I want my money chargeback.
                                Please cooperate and refund my payment for loveoffashion.com

                                I am attaching my transaction details.
                                +1 photos
                                Razorpay customer support has been notified about the posted complaint.
                                View replies
                                Hello Anamika,

                                At the outset this is less than ideal for us as we always thrive for our customer's delight in every interaction. We have raised request and our concerned team has updated the status of your query on ticket ID: 4638524. Do write back to us on the same email thread for any further queries, we will be happy to assist you:)

                                Regards,
                                Shlagha Raj
                                Team Razorpay
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                                  A
                                  Awantika Rai
                                  Nov 11, 2020
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                                  Address: Don't know

                                  I ordered 2 items from the website [protected]@shopgone.in which poped as a Facebook ad#
                                  There i did the payment regarding Razorpay as the website had sent me the link of#Razorpay itself# payment was successful but did not get any respond regarding delivery of my item#no one replying the mails#
                                  +1 photos
                                  Razorpay customer support has been notified about the posted complaint.
                                  Nov 11, 2020
                                  Updated by Awantika Rai                                   I want the recoveries to be done either get my item or refund me the money..

                                  View replies
                                  Hello Awantika,

                                  Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

                                  Regards,
                                  Shlagha Raj
                                  Team Razorpay
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                                    T
                                    Tarakaramakrishna Narra
                                    Nov 11, 2020
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                                    Address: Nizampatnam Guntur district Andra Pradesh pincode 522314

                                    Free fire dimands not give me dimands not respond please accept my compliant sir
                                    Razorpay customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Sreenivasulu,

                                    As a payment gateway we take all precautions however sometimes we face these less than ideal situations. In order to assist you further, kindly share the transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -4635522. I will connect with you very shortly to know more on this and drive the investigation.

                                    Best regards,
                                    Praveen R.
                                    Reply
                                    Hello Tarakaramakrishna,

                                    We always thrive for our customer's delight but in this case we might have missed the trick which is less than ideal for us. We have updated the status of your query on ticket ID: 4578840. Do write back to us on the same email thread for any further queries, we will be happy to assist you:)

                                    Best Regards,
                                    Shlagha
                                    Team Razorpay
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                                      S
                                      sai krishna
                                      Nov 10, 2020
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                                      Hi,

                                      I made an online purchase in facebook listing and the below is the transaction details. So far i havnt received any confirmation mails nor the item delivered.

                                      INB RAZORPAY SFT PVT LTD NODA [protected]IGAJSWHN 999.00

                                      Please help me in this regard
                                      Razorpay customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Sai,

                                      We apologise for the inconvenience caused. In order to assist you further, kindly share the transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -4635414 so that we can get in touch with you and assist you on the same at the earliest.

                                      Regards,
                                      Praveen.
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