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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
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Razorpay reviews & complaints page 118

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P
PADARTI ONGOLE
from Powai, Maharashtra
Dec 8, 2020
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Address: Nsl Textiles , Staff Qurters, Guntur Nsl textiles

Sir
I transferred money by using Razoray Pvt Ltd on 03-12-20 . Rs 13143.02 . There is network problem on that payment cancelled . But not received to my account .
Plz check and solve this problem

Thank you
Razorpay customer support has been notified about the posted complaint.
Hi Padarti,

We are sorry for the inconvenience caused. we have looked upon your concern and have provided an update on the ticket id - 4701645 please contact merchant for any service or refund related queries. If you need any further assistance fell free to reply to the same mentioned email thread.

Best Regards,
Amith
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    P
    Patamsetti Srinivas
    from Powai, Maharashtra
    Dec 8, 2020
    Resolved
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    Resolved

    Paid Rs 299/- to silksy ...

    Address: Facebook online, shopyfi platform

    Paid Rs 299/- to silksy ... product seller (Facebook )through sbi upi id UPI/dr/[protected]/Razorpay/SBIN/[protected]@colle. Dt 19/09/2020. Please give merchant contact number or mail address as the product not delivered sofar. P. Srinivas, mobile [protected], mail id. [protected]@gmail.com...
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    B
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    Sir
    On 6th December I open licic Lombard site for renewal my car insurance car no is UK07DK0968 Neena Rajendra vatsa, amount deduct 13046 from my account but not credit in icici Lombard account.in credit card statement show pay to bonzarpay. So pl solve my problem.
    My transaction no is
    08905167001206022822652
    Razorpay customer support has been notified about the posted complaint.
    Hi Raj,

    We have looked upon your query and have provided an update regarding the same on ticket ID: 4719955. We Kindly request you to get in touch with the merchant for any service related query. If you need any further assistance from our end, feel free to reply to the same email thread. We will try to assist you on priority.

    Best Regards,
    Mohammad
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      R
      ravindra mathur
      Dec 8, 2020
      Resolved
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      Resolved

      Address: Office no:308, plot no 7 PU-4 scheme no:54, A.B.Road Indore-452001

      One of advisory service send my dues via razorpay gateway on 3rd Dec 2020 at 6:40pm id G8xJjEnr5Uwgec.
      Invoice receipt 5542
      To my kotak Mahindra Bank account number [protected]
      IFSC-KKBK0003651
      Amount- 3.5lac
      Account holder- Ravindra Mathur
      But amount not created in my bank account.
      [protected]
      Dec 9, 2020
      Complaint marked as Resolved 
      My mobile Phone number is 9414343641 Mail id is [email protected]
      Razorpay customer support has been notified about the posted complaint.
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        M
        MPandey128
        Dec 8, 2020
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        Address: Sharma Niwas, RZ - 38, Gali No.- 4, Raj Nagar - 1, Palam Colony, N.D. - 45

        I have ordered a tracksuit from varni fashion club through razorpay. Till now there is no update. My transaction Id is[protected]. I have neither got product nor money. So I request you to please refund my money or give my product.
        Razorpay customer support has been notified about the posted complaint.
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          S
          Somu@195
          Dec 8, 2020
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          I had done a transection of 1250rs to smpl by Google pay at 10/10/2020 but my transaction is pending still now..i want yo refund my amount ...
          Razorpay customer support has been notified about the posted complaint.
          Hi Somu,

          We are sorry to hear about your experience. Please help us with your contact details along with the transaction information here: https://razorpay.com/support/#request and do mention the ticket ref: 4717121. We will get in touch with you to discuss this in detail.

          Best Regards,
          Amith
          Hi Somu,

          We are sorry to hear about your experience. Please help us with your contact details along with the transaction information here: https://razorpay.com/support/#request and do mention the ticket ref: 4717121. We will get in touch with you to discuss this in detail.

          Best Regards,
          Amith
          Hi Somu,

          We are sorry to hear about your experience. Please help us with your contact details along with the transaction information here: https://razorpay.com/support/#request and do mention the ticket ref: 4717121. We will get in touch with you to discuss this in detail.

          Best Regards,
          Amith
          Hi Somu,

          We are sorry to hear about your experience. Please help us with your contact details along with the transaction information here: https://razorpay.com/support/#request and do mention the ticket ref: 4717121. We will get in touch with you to discuss this in detail.

          Best Regards,
          Amith
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            A
            Akash150796@
            from Powai, Maharashtra
            Dec 8, 2020
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            Hi I am Akash Deep and never take any loan from razor pay and also I never use razor pay then why hit ecs in my account when we call on helpline but that no is invalid so plz sought out this as soon as possible and 590 rs deduct from my account through razor pay ecs
            Contact no.
            [protected]
            [protected]@gmail.com
            Razorpay customer support has been notified about the posted complaint.
            Hi Akash,

            We are sorry to hear about your experience. Please help us with your contact details along with the transaction information here: https://razorpay.com/support/#request and do mention the ticket ref: 4720001 we will get in touch with you to discuss this in detail.

            Best Regards,
            Amith
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              P
              PRAGATI KAUSHIK
              Dec 7, 2020
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              I have ordered two dresses from sleepwear house by fashion point through razor pay I paid and now there's no update since 4 days and I don't know if it's gonna arrive or not my order no. SH00001861
              Razorpay customer support has been notified about the posted complaint.
              Dec 07, 2020
              Updated by PRAGATI KAUSHIK
              I need refund if it's not coming
              Hi Pragati,

              We're working closely on your query. A request has been raised on your behalf with the ticket ID:[4717302] for which a dispute has been raised against the transaction and are getting this checked with the merchant. Kindly expect an update on the same mail thread at the earliest.

              Best Regards,
              Amith.
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                S
                Suvarna Katakam
                Dec 7, 2020
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                One merchant took money from me for particular dress and didn't dispatch the order and i not received the dress. While i am making a call to him he is not responding and make that number unavailable while making calls
                Razorpay customer support has been notified about the posted complaint.
                Dec 07, 2020
                Updated by Suvarna Katakam
                His name is pavan ganji. In transaction it is showing sr fashions guntur. I paid through razor pay link but i not received the order. I want refund of my money 750 rs
                Hi Suvarna,

                Thank you for reaching out to us.Please help us with your contact details along with the transaction information here: https://razorpay.com/support/#request and do mention the ticket ref [4716337] so that we can have this checked and get back to you with an update at the earliest.

                Regards,
                Amith
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                  J
                  Jaio
                  from Powai, Maharashtra
                  Dec 5, 2020
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                  Address: NO. 14 Kavimani Street,Pallikaranai

                  I have made Rs.1500 Transaction today 5th Dec by Morning. It is a wrong transaction. Can you help to refund the money.

                  ₹1, 500.00

                  Paid Successfully

                  Payment Id

                  pay_G9DTMcJAEoR3uo

                  Paid On

                  5th Dec, 2020

                  Method

                  HDFC Bank

                  Net Banking

                  Email

                  jai.[protected]@videojet.com

                  Mobile Number
                  [protected]

                  05-Dec-20 G9DTMcJAEoR3uo-RAZPRAZORPAYSOFTWARE [protected] 1, 500

                  Please refund the amount Rs.1500 to my HDFC Account immediately

                  Thanks
                  Jai Prakash
                  Razorpay customer support has been notified about the posted complaint.
                  Hi Jai,

                  Thank you for reaching out to us, We are a payment gateway and only facilitate merchants with on-line payments. We request you to contact the merchant for any service or refund related queries since they are the service provider and refunds are to be initiated from their end. In order to assist you further you can reach out to us at https://razorpay.com/support/#request by mentioning the ticket ref: 4711734 so that we can reach out to you easily.

                  Best Regards,
                  Amith
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                    B
                    Bineet Tiwari
                    from Powai, Maharashtra
                    Dec 4, 2020
                    Resolved
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                    Resolved

                    Address: A-714 c lal chowk govind puri delhi-110019

                    Dear sir,

                    I pay you interest amount 796 rs. But I have not received loan amount in account.

                    Regards
                    Bineet tiwari
                    Aug 13, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 08, 2020
                    Razorpay Customer Care's response
                    Hi Bineet,

                    We are sorry to have known you didn't have a good experience. Please drop in a request with your contact details along with the transaction information here: https://razorpay.com/support/#request along with the reference: 4711662 mentioned and we will get in touch with you to address and resolve your concerns on priority and resolve the same.

                    Best Regards,
                    Amith
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                      S
                      Surenra Nikalje
                      from Powai, Maharashtra
                      Dec 3, 2020
                      Resolved
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                      Resolved

                      Address: Lonavala

                      Respected Razor pay

                      After sending you repeated mails regarding the refund issue it has been noticed that none of your account department is taking my grevience seriously and I am facing inconvenience to get refund money which is Rs 3999/-
                      After providing all details and the refund id which you have provided to us via razor pay i received reply from my bank that the refund id which you have provided to us is not useful to us and its related to razor pay system support.
                      And if you want any kind of help and assistance from bank of maharashtra please provide us the UTR ie
                      Unique Transaction Reference number so we can track the transaction and let you know were exactly the issue is
                      So i make humble request that please provide us the correct information related to this case else I need to raise this issue to Department of Consumer Affairs Government of India
                      As well as to RBI grevience department
                      Hope you will resolve this issue by providing me the correct UTR number as soon as possible via mail or phone call
                      Frustrated customer
                      Surenra Nikalje
                      [protected]

                      Cc to
                      [protected]@razorpay.com
                      [protected]@mahabank.co.in
                      revoltcoustumersupport.com

                      Atachment
                      Screenshot of mail and un useful information you have provided with compliant id and refund id
                      Aug 10, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 08, 2020
                      Razorpay Customer Care's response
                      Hi Surenra,

                      Thank you for reaching out to us. our concerned team is working on priority to resolve this issue as soon as possible we will revert on the same email thread with ticket id:4677916 .Appreciate your patience in the interim.

                      Best Regards,
                      Amith
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                        N
                        nitin581012
                        from Powai, Maharashtra
                        Dec 3, 2020
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                        Hi Razorpay,
                        Why I have charged 1500 Rs extra for passport application, the application fee is 1500 but you charged me 3000 Rs.
                        Please return my 1500 extra deductions ASAP as it’s illegal, otherwise I am forced to log a complaint.
                        I will tweet about this fraud in tweeter as well by mentioning passport office and gov of India.
                        I have created a support ticket 4698836 with you, I hope my amount will be returned back ASAP.
                        Razorpay customer support has been notified about the posted complaint.
                        Hi Nitin,

                        We understand the inconvenience caused to you, we have looked upon your query and provided an update on ticket ID 4698836. We request you to go through the email. If you need any further assistance, feel free to reply on the same email thread. We will take this up on priority.

                        Regards,
                        Anas
                        Team Razorpay
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                          R
                          rajeshgupta61
                          Dec 2, 2020
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                          Razorpay — payment deducted and still fastag card not received

                          MY Payment Id pay_G5qc3AQg5hpe0z
                          Paid On 26th Nov, 2020

                          Payment amount₹375

                          Dear Sir

                          I have done the payment for buying fastag card through razorpay. Amount got deducted but fastag card is not received till now..

                          Fastag is not responding to my phone calls or e-mails..

                          Pleade support in resolving the issue or refund my amount of rs375.
                          Thanking you

                          Regds,
                          Rajesh Gupta
                          Razorpay customer support has been notified about the posted complaint.
                          Hi Rajesh,

                          We have raised a request on your behalf with ticket ID:4700482. Our concerned team is looking upon this on priority and will get back to you soon with an update. In case you have any other query, feel free to reply on the same email thread.

                          Regards,
                          Anas
                          Team razorpay
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                            Y
                            yogita pathak
                            from Powai, Maharashtra
                            Dec 2, 2020
                            Resolved
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                            Resolved

                            Hello I purchased two products from sleepwear house on 24th nov 2020 amounting Rs 998. They have razorpay as their payment partner. I haven't received my products till date as on 2 December. I have written three mails to Sleepwear house. But didn't received any communication from them. Order no SH00001230
                            Payment transaction details : pay_G4uSQeu2wmJPu4.
                            Plz refund my amount as it seems you promoted and supported a corrupt and dishonest business House. Looking forward for your response.
                            Aug 12, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 04, 2020
                            Razorpay Customer Care's response
                            Hi Yogita,

                            We understand your concern here. A request has been raised on your behalf with the ticket ID:[4704003] for which a dispute has been created against the transaction and are getting this checked with the merchant. Kindly expect an update on the same mail thread at the earliest.

                            Regards,
                            Anas.
                            Team Razorpay
                            I hv ordered a handbag on dec.1 2020 amount hv deducted but didn't receive any updates regarding order it's been 7 days...plz look after it...we trust u n loved the products n thought to purchase many more u can't dissapoint the customers, an early action in this regard wil b highly appreciated
                            Hey saman this side,
                            I have ordered three bags, and still not received my order! Even they haven’t send me any confirmation regarding my order !
                            I want my money back or send the bags
                            Hello,
                            I have ordered a brown coat with order number SH00001803 on 2nd dec, 2020 from fashion point sleepwear house for rs 649/-.
                            It's been more than a week I didn't receive any single update from their end and they even didn't respond to any of my mails.
                            I kindly request you to check and help me to resolve this issue. I need my money back ASAP as I don't want their products now.
                            Very inappropriate and shameful act.
                            Never ever recommend anyone for this shopping site.
                            It seems Razorpay has not taken any serious action so far as I see there are lot of older complains against this merchant.

                            I am one of the victim who have placed order on 12 December, 2020 but didn't received the product.

                            Even I have emailed Sleepwear House multiple times but no response.

                            The site has single contact information i.e email address.

                            RAZORPAY THIS IS VERY DISAPPOINTING !!
                            Hi, I had placed an order on sleepwear house on 21st Dec 2020, Monday.
                            I believed it to be a credible site considering Razor pay was integrated. Unfortunately, the moneys are charged on my account however there has been no confirmation email / shipping details etc received from sleepwear house. Also, they are not responding to mails sent to them.
                            Today I checked the site and it mentions that the domain isn’t available anymore. Seems like a hoax. Pls help resolve the said matter and refund the amount. Attaching the transaction details.
                            kamna baweja's reply, Jan 2, 2021
                            Team Razorpay, can someone pls look into my complaint and provide resolution. I haven’t yet heard back from you all.
                            Kamna baweja
                            Did anyone get any resolution yet? I’d also placed an order with them but now the website doesn’t exist. Wonder how they managed to get on to Razorpay merchant list. Seems like there was no due diligence done before signing them up.

                            Have registered my complain but razor pay hasn’t bothered to respond too.
                            Track payments: pay_GEQQEXtRC8pUS7
                            Payment was successfully settled to the Merchant
                            Your payment of ₹ 3353 made towards FASHION POINT has been successful. We request you to contact FASHION POINT for any update on the service or to initiate a refund in case the service/goods were not delivered
                            So I have to loss my money.. product not yet delivered..
                            I have baught 3 items from sleepwear house which is now not opening any where . I have paid Rs1247 by airtel money wallet and my payment id is pay_GETsmXptXUWPDz.
                            I have ordered three items which are a night suit, bathrobe and a top on 18 dec 2020. Looks like sleepwear house is a fraud site and there are many more complaints . Kindly contact them or refund my money.
                            Hii I bought one handbag from Sleep wear House FASHION POINT on 10th dec 2020 and I checked through razorpay about the product and it says contact fashion point but i haven't been able to contact them since their website is not opening..my payment id is pay_GBEacryAFqwWBV. I have not recieved the product so please either help me with that or help me get refund from them
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                              A
                              Abdul Kadar Ravda
                              from Ahmedabad, Gujarat
                              Dec 2, 2020
                              Resolved
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                              Resolved

                              Address: Ahmedabad

                              I order dress of rs. 399 on 15/11/2020 and paid via Razorpay. I have attached payment details. There is no response from Bigfashionsales, I have emailed them and there is no phone number to contact. I trusted them based Razorpay but it seems like both companies are affiliated and support eachother by cheating customer.
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Hi Abdul,

                              Sorry for the delay. As conveyed in the ticket 4655341 please follow the instruction for filling chargeback with your bank. If you need any more help you can get back to us on the same email thread.

                              Regards,
                              Amith
                              Team Razorpay
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                                O
                                Oxbridge World School
                                Dec 1, 2020
                                Resolved
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                                Resolved

                                Address: kotkapura

                                We are apply udyam registration wrongly so amt 2700 deduct through netbanking. plz refund the amount same account

                                Amandeep
                                [protected]
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Dec 01, 2020
                                Updated by Oxbridge World School
                                payment transfer wrongly for udyam registration process so plz check & refund amount

                                mobile no. [protected]
                                [protected]@gmail.com

                                Hello Team,

                                We have raised a request on your behalf [Ticket ID: 4696760] and updated the status of your query. Kindly check and in case you have any other query do write back on the same email thread so that we can help you out.

                                Regards,
                                Shlagha
                                Team Razorpay
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                                  I
                                  Ishita Barat
                                  from Kolkata, West Bengal
                                  Nov 30, 2020
                                  Resolved
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                                  Resolved

                                  I was ordering in grofers on friday.. an amount of 4088 has been deducted from my account. But order has not been placed. Razor pay has not refunded my money. Reference no. Is[protected].
                                  Kindly give a call at my no. [protected]
                                  I am unable to contact razorpay
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Hello Ishita,

                                  We checked our logs for the refund: rfnd_G6Irqgid7JEcDK and we confirm that the refund has been successfully processed from our end. A detailed mail regarding the same would be shared on the ticket: 4691609, please follow the same email thread for further queries.

                                  Regards,
                                  Shlagha Raj
                                  Team Razorpay
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                                    M
                                    Mukul Deshkar
                                    Nov 29, 2020
                                    Resolved
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                                    Resolved

                                    Address: H/off UTTAM P KADAM,SAI NAGAR EAST,MAITRI PARK,MANGAON

                                    Dear sir,
                                    I purchase a night suit online but not received the product yet but payment is deducted from my account
                                    So please do the needful about delivery.
                                    Or refund the payment as yearly as possible.

                                    Deducted payment image is attached herewith

                                    Regards
                                    Mukul Deshkar
                                    [protected]
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Hello Mukul,

                                    We are a payment gateway that assists merchants with their online payments. We have raised a request and updated the status of your query on ticket ID: 4691539. Do write back to us on the same email thread for any further queries.

                                    Regards,
                                    Shlagha Raj
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                                      M
                                      Mukul Deshkar
                                      Nov 29, 2020
                                      Resolved
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                                      Resolved

                                      Address: C/O Uttam Kadam,Mukul Deshkar,sai nagar east,maitripark

                                      I am purchase a night suit from online side, payment will be deducted from my account but I am not received product yet now.
                                      So please conform about product or refund the deducted amount as yearly as possible.
                                      This is happening second time with me.
                                      This product is purches on 31/10/2020
                                      Image attached herewith

                                      Thank you

                                      Regards
                                      Mukul Mukundrao Deshkar
                                      [protected]

                                      Thank you

                                      Regards
                                      Mukul Mukundrao Deshkar
                                      [protected]

                                      Thank you

                                      Regards
                                      Mukul Mukundrao Deshkar
                                      [protected]

                                      Regards
                                      Mukul Deshkar
                                      [protected]
                                      mukuldeshkar1981.[protected]@gmail.com
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 30, 2020
                                      Razorpay Customer Care's response
                                      Hello Mukul,

                                      We are a payment gateway that assists merchants with their online payments. We have raised a request and updated the status of your query on ticket ID: 4691539. Do write back to us on the same email thread for any further queries.

                                      Regards,
                                      Shlagha Raj
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