Razorpay Complaints & Reviews

Address: MAGIC AUTO, A-93, MAYA PURI, PH-2

Dear concern,
i have book a bag on info-look.myshopify.com dated 12-dec-20, i have paid rs 594 to razorpay shri bhandar infolook [protected]
upi reference no is[protected], dated-12-dec-20.
today is 210-dec-20, i have not my bag neither i have got my refund, i have paid to razor pay so you guys have reponsibility to return my amount..

kinldy refund my amount which i have paid you..
regards
jyoti
no-[protected] paytm also

Aug 10, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2020

Razorpay Customer Care's response Hi Jyoti,

It was great talking to you. As discussed, we have raised a request on your behalf with ticket ID [4764001]. Also, a dispute has been created for the transaction. Our concerned team is working on this with utmost priority and will provide an update at the earliest. Your patience is highly appreciated in the interim.

Regards,
Anas

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R

Rajpal Gulia

Jan 6, 2021

Dear concerns
I have book a portable foldable treadmill on info-lookmyshopify.com dated 28/12/2020 i have paid rupees 653 to razorpay sari bhandar care ethnic no. [protected] upi id[protected]
Ihave not get my delivery i have got my refund

Rajpal gulia

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Address: Rt Nagar piza hurt 2 floor

Please send me my money 590 rupees.
Phonepay 590 rupees send now.
[protected]

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 21, 2020

Updated by Prajesh Tripura Quick my money send now 590 rupees

Dec 21, 2020

Updated by Prajesh Tripura I request for you.. please send me my money 590 rupees..

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Razorpay Customer Care

from Delhi, Delhi

Dec 21, 2020

Verified Support

Hi Prajesh,

Thank you for your time on call. As discussed, a request has been raised on your behalf with the ticket ID [4760808]. Also, a dispute has been raised against the transaction. We request you to provide us some time, our concerned team is working on your issue and will provide you an update regarding the same soon.

Regards,
Anas

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Trasaction id T2012190026029147792046
Sir
19.12.2020, 12.20am 5000rsmoney paid to razorpay.but not credited.
In my account was 5000rs amount debited.
Please refund 5000rs to my bank account

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 21, 2020

Verified Support

Hi Satyam,

Thank you for reaching out to us. We have raised a request on your behalf, regarding the transaction with the ticket ID [4759407]. Our concerned team is diligently working on it and will provide an update regarding the same at the earliest. Your patience is highly appreciated in the interim.

Regards,
Anas

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Address: LIG 641 Padmanabpur Durg

I have ordered tshirt from atliere style of Rs.299/- and payment gateway razorpay. I didn't receive my parcel yet
[protected] - 6 Dec 4.10 pm
Upi transaction I'd[protected]
From fashion zone and diva Makeover
Plz do the needful . Plz remove this type of fake company listed in ur reputed payment gateway s.
Thanks rakeshsarkar

Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2020

Razorpay Customer Care's response Hi Tarun,

Thank you for your time on call. We have looked upon your issue and have raised a request on your behalf with ticket ID [4760626]. Also, a dispute has been created against the transaction. Kindly expect an update from our concerned team on the same email thread at the earliest. Your patience is highly appreciated.

Regards,
Anas

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My order-SH00002787 from sleepwear house .
I ordered product on 12 dec worth ₹897 .
I didn't receive any details related to the product .
Please deliver the order or just refund my money back
Transaction ID[protected]

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 21, 2020

Verified Support

Hi Ayushi,

Thank you for your time on call. As discussed, we have raised a request on your behalf regarding the transaction with ticket ID: 4759750. Also, a dispute has been raised for the same. Our concerned team is diligently working on this, please expect an update at the earliest. Your patience is highly appreciated.

Regards,
Anas

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You are debiting Rs 500 every month on 4th day from my ICICI Bank a/c on behalf of Savechildren/NDTV without my authorisation. Please stop debiting Rs500 from my a/c else I will have to take leagal action against you

Rakhi Jain
[protected]@gmail.com

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 21, 2020

Verified Support

Hi Rakhi,

We are sorry for the trouble you are facing. We are just a payment gateway facilitating merchants with online transactions. Kindly raise a request here: https://razorpay.com/support/#request, along with a brief of your concern and contact details. Also, mention ticket ID: [4759946], our concerned team will investigate upon the issue and will provide you an update on priority.

Regards,
Anas

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Address: Blustorm Hi tech Private Limited, NO.78 1ST FLOOR ROYAL BARTER 1 RESIDENCY ROAD ASHOK NAGAR BANGALORE Bangalore KA 560025 IN

I had applied for a short term loan from an app, which has name and logo of kreditbee, but upon opening the app, it's mentioned as Loanscash, I submitted all the details and documents and applied for loan, we were requested to pay processing fee of Rs.780/- and by mistake I paid the processing fee twice, it was processed through Razor pay and it's credited to the account of a company named Blustorm Hi tech Private Limited, how ever it's a fake company and we never received any update from them regarding our loan, nor we received our processing fee back, they have not mentioned any contact number.. hence unable to contact them. we request you to contact the concerned and help us to get back our processing fee of Rs.1, 560/-. I have attached the screenshots of both the transactions for your reference. Kindly do the needful..

Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2020

Razorpay Customer Care's response Hi Lalitha,

Thank you for reaching out to us. We have looked upon your issue and have raised a request on your behalf with ticket ID [4760139]. Also, a dispute has been created against the transaction. Please expect an update from our concerned team on the ongoing mail thread at the earliest.

Regards,
Anas

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Mam I tried to shop in online in Tstore using razorpay but transction is not successful but amount is debited
It is not refunded even after 10 days please help me to get money back even I have mailed but not responding

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 18, 2020

Verified Support

Hi Reshma,

Thank you for writing to us. We have looked at your issue and a request has been raised on your behalf with the ticket ID [4750697]. The status of your query has been updated on the same. For further queries, feel free to revert back on the same email thread, we would be glad to help you out.

Best Regards,
Amith

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I was book first complaint on Jul 2019 regards my refund money for a sum of Rs 49000/-. Everytime company give me time frame and give just satisfaction for process my complaint but till date this company only giving wrong way to process so my time frame of refund money has been passed and after that company told me that your refund money time frame has already been passed away now we can't do anything. I want to resolve my complaint can any one help me.

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 17, 2020

Verified Support

Hi Yuvraj,

We apologize for the inconvenience caused to you and would like to have a look upon the issue you are facing. In order to do so, please share your transaction details along with your contact details here: https://razorpay.com/support/#request. Also, do mention the ticket ID [4746414], this will be checked by our concerned team on priority.

Regards,
Anas
Team Razorpay

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My razor pay payment id:[protected]RAZ...AMOUNT TRANSFERRED:5537.96...RECEPIENT NAME: YOYO CASH, TUFFEN RUPEES.Amount transferred on 9th dec 2020..Amount got debited from my sbi account.But cash not get credited to the recepient account.Pls chk and revert asap.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2020

Razorpay Customer Care's response Hi vicky,

We would like to investigate upon your issue. In order to do so, please share your transaction and contact details here: https://razorpay.com/support/#request. Also, mention the ticket ID [4750659] so that our concerned team can have this picked up on priority and provide an update regarding the same at the earliest.

Regards,
Anas

Dec 18, 2020

Updated by vickycomrade [protected], [protected]

Dec 19, 2020

Updated by vickycomrade Is there any updates reg above issue?

Dec 22, 2020

Updated by vickycomrade Awaiting for positive reply...

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Hello
Have paid amount of 867 and still have not received the parcel as I had ordered on 11 December no confirmation mail nothing I have mail on the given mail I'd but no response...is this a way of your brand and products dealing in such a fraud way not expected anyways kindly refund my money or send the product
Order number is #00002603

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 16, 2020

Verified Support

Hey Nirali,

We are a payment gateway and only facilitate merchants with on-line payments. Kindly contact the merchant for any service/refund related queries. However, for further assistance, please provide your contact along with your transaction details here: https://razorpay.com/support/#request and do mention the ticket ref:[4742765]. We will get in touch with you shortly to assist you on the same.

Regards,
Amith

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Address: NA

Payment Id pay_G9nE4n0jRBZtHV
Paid On 6th Dec, 2020
Method
shankar.gavhane.[protected]@okhdfcbank
UPI
Email shirish.[protected]@gmail.com
Mobile Number [protected]
For any order related queries, please reach out to WEBOWARES at [protected]@blendeerrr.com .

We have ordered blender from online it rediredt to your website for the payment

however the mail id mentioned for support is incorrect and we have received our product as weel

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 16, 2020

Verified Support

Hi Shirish,

Thank you for your time on call. As discussed, a request has been raised on your behalf with the ticket ID: [4742641] and the status of the same has been updated. For further assistance, feel free to revert back to us on the same mail thread and we would be happy to assist you.

Best Regards,
Amith

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Shirish992's [Complaint's author] reply, Dec 16, 2020

Hey Amit,

After our first call I received call from same number but couldn’t pickup.

Please let me know if any information is needed.

Thanks,
Shirish

Shirish992's [Complaint's author] reply, Dec 28, 2020

Hey Amit,

I Have contacted my bank..and people there said transaction was made using UPI which is not a HDFC feature..and have asked to contact you guys back..I don’t want to keep playing in between bank and you guys..
I understand your company should verify strictly before making any payment.How can you guys allow fraud company to use your gateway. I just need my money back

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Address: https://sleepwearhouse.com

Hello I purchased six products from sleepwear house on 11 DECEMBER 2020 amounting Rs 2694. They have razorpay as their payment partner. I haven't received my products till date as on 15 December. I have written two mails to Sleepwear house. But didn't received any communication from them. ORDER no. : SH00002659
Payment transaction details : Payment Id : pay_GBbsVXD8Wc1neR.
Please refund my amount as it seems you promoted and supported a corrupt and dishonest business House. Looking forward for your response.

Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2020

Razorpay Customer Care's response Hi Shreya,

We tried calling you, but the call went unresponsive. However, we have looked upon your issue and a request has been raised on your behalf with the ticket ID- [4742806] for which a dispute has been raised and our concerned team is working on this with priority. Kindly expect an update on the same email thread at the earliest.

Regards, Anas

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J

Jayant S

from Powai, Maharashtra

Dec 17, 2020

Please elaborate the attached snapshot as taken from your site.
I am very doubtful about it.

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I have purchases a sari on trendy western on 6th oct 2020, i have the payment of 499 rs. on same day but till the time i haven't received my product.

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 16, 2020

Verified Support

Hi Dhiraj,

We have looked upon your issue and a request has been raised on your behalf with the ticket ID- [4742408] for which a dispute has been raised and our concerned team is working on this with priority. Kindly expect an update on the same email thread at the earliest.

Regards, Anas

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Address: Found add in Facebook

I seen a product add in Facebook account and ordered a Minnyi
jucemakerr of RS.297 Amount debited through my account no reply or track found want to complete for refund.

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 14, 2020

Verified Support

Hi Kusuma,

We are a payment gateway and only facilitate merchants with on-line payments. We request you to contact the merchant for any service or refund related queries. For further assistance, do write to us here: https://razorpay.com/support/#request along with your transaction and contact details. Also, mention the ticket ref:4734868 so that we can reach out to you and assist you further.

Best Regards,
Amith

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I had ordered from sleepwear house01.
No order confirmation was send after order was placed.
And the amount was deducted.
Till date no response and my money got deducted.

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 13, 2020

Updated by Angie66 I want a refund for amount deducted.

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Razorpay Customer Care

from Delhi, Delhi

Dec 15, 2020

Verified Support

Hi Angie,

We tried calling you, however, the call went unresponsive. A request has been raised on your behalf with the ticket ref: 4737351 for which a dispute has been raised against the transaction and are getting this checked with the merchant. Kindly expect an update at the earliest. Your patience is highly appreciated, while we have this sorted for you.

Best Regards,
Amith

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Address: Bangalore, Rachenhalli Road,

Razorpay has deducted the amount, but it failed to pay the merchant.

My email address is sharad.[protected]@gmail.com

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 14, 2020

Verified Support

Hi Sharudev,

We are sorry to hear about your experience. Please help us with your contact along with the transaction details here: https://razorpay.com/support/#request and do mention the ticket ref:4734666. So that this can be looked into to assist you further.

Best Regards,
Amith

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Address: City Abohar State Punjab

I Neena Rani D/o Sh. Thakar Dass R/o Abohar having saving account in PNB
Abohar has been defrauded for Rs.122287/- through UPI by some unknown person
on 12/12/2020.Got a call from [protected] telling that you have won Rs.5000/- and
put your UPI PIN on PhonePe
When we tried to reach Customer care number of PNB we were
told that your number is not registered.

Payment gateway used in this case is Razorpay.

You are requested to kindly register our complaint and help us in recovering the
amount.

Neena Rani
[protected]
[protected]
[protected]@gmail.com

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 12, 2020

Updated by Neena Rani827 Transaction Details
Neena Rani827

Verified Support

Dec 16, 2020

Razorpay Customer Care's response Hi Neena,

Thank you for your time on call. As discussed, please share the transaction screenshots on an email thread with the ticket ID with ticket id: [4743597]. Our concerned team will have this looked into and provide you with a possible resolution at the earliest.

Best Regards,
Amith

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N

Neena Rani827

Dec 20, 2020

Ticket no - 4745397 . I shared All the screenshots on last Saturday. And its been a week still i am not getting any update . Please make a call on my registered mobile number . Your customer care representative is not helping me in any way . He is saying to contact you on mail which i am already doing for last 7 days but no avail .

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Hello,
I am Nimisha and this is for complaining about the fraud happens to me few months back.i tried so many ways to deal with this but to no avail.
I came to know about this site and I truly trust you in resolving the issue.
Few months back I received the message from the nextgenjobs.com 's employee that I got selected for part time job in the same company and then he sent me the details on my whatspp regarding the company's offering for registration.
I chose one of them and paid the required money that is 2000/- through razorpay only and then the person didn't respond and never call back and also when I tried to reach he switched off his phone and that time I knew I was conned.
Therefore, I really need you to help me getting my money back.

Aug 8, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2020

Razorpay Customer Care's response Hi Nimisha,

Thank you for your time on call. As discussed, we have updated the status of your query on the ticket ID: 4734535. For further assistance, feel free to write back to us by reply back to the same mail thread, we would be happy to help you out.

Best Regards,
Amith

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I ordered a short top worth rs 599 on 11th October 2020, with my spouse's mail ID, [protected]@gmail.com. The payment done through the ID pay_Fnde8QeB CrtJVe, using upi ID [protected]@okicici. But the top didn't come.
Please take necessary steps to resolve the problem.

Dec 17, 2020

Complaint marked as Resolved

The amount refunded

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 12, 2020

Verified Support

Hello Rajesh,

We have raised a dispute for the payment [pay_Fnde8QeBCrtJVe] and are checking this with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- 4730829 at the earliest. Requesting your kind co-operation while we get this sorted for you.

Regards,
Shlagha

Razorpay Complaints & Reviews

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Razorpay reviews & complaints page 118

Info-look.myshopify.com FAKE SITE PAYMENT

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Fake loan app

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5000rs Money paid to razorpay but not credited to razorpay.but in my account money debited 5000rs

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Atlierstyle

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Didn't receive my order nor any details related to it

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Unauthorised debit from my SB a/c

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Service not provided

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My money is not refunded even after 10 days

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Not refund my money and also not try to solve my complaint

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Payment holding in recipient account

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I have order and didn't received the product

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Money deducted however we have not received package

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No order details received : unethical Sleepwear house of FASHION POINT

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Product Not received after payment done on 6th OCT 2020.

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Raze A product portable jucemixy amount of RS.297 has been debited no mailid is working with it want refund

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Product not received

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Razorpay has deducted the amount but has not paid the merchant

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Cyber fraud-Illegal Transaction

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Online payment fraud

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The product not came

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