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Razorpay Complaints & Reviews

razorpay.com

2.8

Updated: Apr 4, 2026

Complaints 3556

Resolved

1904

Unresolved

1652

Good! Razorpay values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Razorpay step up their efforts to fully resolve all complaints 👍

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Razorpay reviews & complaints page 124

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Address: Adiba thafseera near noorani yatheem khana, bypass kumpala. Post kolya. Mangalore 575022

I have order two salwar set.and I had done the payment. The payment is done but my order is not placed.i want my money back

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2020

Razorpay Customer Care's response Hi Adiba,

We are sorry to hear this. Please help us with your transaction along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket ref:4540259 so that we can have this looked at and assist you on the same.

Regards,
Team Razorpay

Verified Support

Oct 21, 2020

Razorpay Customer Care's response Hi Adiba,

We are sorry to hear this. Please help us with your transaction along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket ref:4540259 so that we can have this looked at and assist you on the same.

Regards,
Team Razorpay

Verified Support

Oct 21, 2020

Razorpay Customer Care's response Hi Adiba,

We are sorry to hear this. Please help us with your transaction along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket ref:4540259 so that we can have this looked at and assist you on the same.

Regards,
Team Razorpay

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I have order two t-shirts.and I had done the payment. The payment is done but my order is not placed.i want my money back

Aug 19, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2020

Razorpay Customer Care's response Hi Neha,

We are sorry to hear this and would like to help you out. Could you please help us with your transaction along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket ref:4540220 so that we can have this looked at and assist you on the same.

Regards,
Team Razorpay

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N

Neha Dasari

Oct 20, 2020

On 17th October 2020.i ajio online shopping .I have ordered two t-shirts payment has been done by me.but my order is not placed.i want my money back

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Address: Bangalore karnataka

1. On 4th oct i made a transaction of Rs 68999/- to Furper.com vis razorpay.
2. On 6th furper told me that product not available so i told him to refund. But furper was not able to refund me using razorpay gateway. He took another week.
3. So i raised dispute in razorpay site on 14 oct. After 2 days razorpay deducted the amount from furper's account and informed the merchant that they will refund the amount.
4. Today is 20 oct and i am continously writing greviances in their site but no action has been taken.
Kindly help

Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2020

Razorpay Customer Care's response Hi Prabs,

We apologize for the delay and inconvenience caused. Please help us with the ticket reference for your request along with your contact details here: https://razorpay.com/support/#request and do mention the ticket ref:4540058 so that we can have this looked into on priority and assist you on the same.

Regards,
Team Razorpay

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I ordered two sarees through online site sareemode.in but I didn't receive messages about product delivery

Razorpay customer support has been notified about the posted complaint.

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Address: Satyam vihar colony raipur raipur chhattisgarh

Hello
My name is Kanhaiya Devangan, I am from Raipur My bank à¤¾Account se 3000 rupees debited, which is showing the Airtel payment on the bank statement in Rozor, please pay attention to my complaint and inform me of the money debited from my account and to refund my money

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2020

Razorpay Customer Care's response Hi Kanhaiya,

Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

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I have order combo deals kurthis in westurnstyle. I had paid the money through debit card in razorpay. After that order I can't track my order and the westurnstyle don't response about my order. When I received my order or how to get my money.

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2020

Razorpay Customer Care's response Hi Mani,

Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

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Got Refund email from Razorpay on 10th October. Checked transaction and it said it will be processed by 19th October. Today (18th October) it says that transaction already processed. But no amount is credited in the my bank.

Refund ID: rfnd_FnH0qYdk0WROpq

Oct 25, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2020

Razorpay Customer Care's response Hi Dipanjan,

We checked our logs for the refund: rfnd_FnH0qYdk0WROpq and we confirm that the refund has been successfully processed from our end on 10th Oct, 2020. A detailed mail regarding the same would be shared on the ticket: 4535856, please follow the same email thread for further queries.

Regards,
Team Razorpay

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D

dipanjan97

Oct 21, 2020

Yes, that is what the Transaction checker on your website says. It has been 10 days but balance isn't credited. I used my debit card so refund should be complete within 5-7 days at maximum.
Please see to it.
I've never faced this kind of situation with any other Gateways.

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Payment id is pay_FpvfCVVW8VHNhm
Payment is done by phonepay on Ajio but amount is deducted but order is not placed. Want a refund of the deducted amount

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 18, 2020

Razorpay Customer Care's response Hi Rumi,

We have received your request and updated the status of your query on ticket id: 4528954. Do write back to us on the same email thread for further assistance, we will be happy to assist you.

Regards,
Team Razorpay

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I ordered lehnga and saree through online site virvira.com for which I paid â‚¹998 on 24th Sept 2020. But I have not received any product. They are not responding to my mail and there are other contact details

Transaction ID pay_Fgo7bXOMfTAnwV

Please help me to get me my amount back

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2020

Razorpay Customer Care's response Hey Mayur,

We're working closely on your query. We have raised a dispute on your behalf and will keep you posted about the status of the same on the on-going email thread [4527077]. Appreciate your patience while we get this sorted for you.

Regards,
Team Razorpay.

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M

Mayuraadsul

Oct 24, 2020

What's the status of my complaint, how much time it will take for action

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We have ordered kurtis from westurnstyle.com (order id :30184) and they received payment through razorpay for the order but Iam unable to track my order and unable to contact westurnstyle through email or contact number so kindly please take necessary action for that and refund my money Rs 997.

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2020

Razorpay Customer Care's response Hi Navya,

We are sorry to hear this. We have created a dispute for the transaction and are checking this with the merchant. Kindly expect an update on the email thread with ticket id-4526978 at the earliest.

Regards,
Team Razorpay

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N

Nav__ya

Oct 20, 2020

Tq for the respond.. Waiting for the issue to be solved

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Address: Mumbai -india

We ordered Kurtis from westurnstyle.com, they received payment for the order but I can't able to contact their email and contact number they did't response and also send any confirmation message or mail from that website so kindly please take necessary action for that and refund my money Rs 3888 .please do the needful for us... Plzz help refund my amount idadd

Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2020

Razorpay Customer Care's response Hi Jeevitha,

We have raised a dispute for the payment [pay_Fn5lKkMdbm884C] and are checking this with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- 4512496 at the earliest. Requesting your kind co-operation while we get this sorted for you.

Regards,
Team Razorpay

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Address: NARWANA

Sir Payment transaction Airtel money.[protected]@icici k account m ho gyi h amount 518rs my mobile no. [protected]

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Oct 14, 2020

Updated by sachin banwala Please contact your no. [protected] paytm use refund amount 518rs

Verified Support

Oct 17, 2020

Razorpay Customer Care's response Hi Sachin,

We checked our logs for the refund: rfnd_Fo7GC0qLr2IHuh and we confirm that the refund has been successfully processed from our end on 13th Oct, 2020. You should will receive the refunds credit in your account within 5-7 working days.

You can also check the status of your refund here: https://razorpay.com/support/#refund.

If you require any assistance from our end, please do raise a request here: https://razorpay.com/support/#request and we will get back to you on priority.

Regards,
Team Razorpay

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Address: NARWANA

Sir my Transaction has gone wrong Airtel money. [protected]@icici refund please 518 rs amount

Aug 19, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Oct 14, 2020

Updated by sachin banwala Refund payment amount rs518

Verified Support

Oct 16, 2020

Razorpay Customer Care's response Hi Sachin,

We checked our logs for the refund: rfnd_Fo7GC0qLr2IHuh and we confirm that the refund has been successfully processed from our end on 13th Oct, 2020. You should will receive the refunds credit in your account within 5-7 working days.

You can also check the status of your refund here: https://razorpay.com/support/#refund.

If you require any assistance from our end, please do raise a request here: https://razorpay.com/support/#request and we will get back to you on priority.

Regards,
Team Razorpay

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Address: Cuttack

Transaction ID number[protected].Date[protected].From my SBI account Rs-2000 has been cut but my other account has not been deposit.please return my Rs-2000 for my SBI account.

Aug 20, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Oct 13, 2020

Updated by satyananda6878 Transaction ID number[protected].dete[protected] from my SBI account Rs-2000 has been cut but my other account has not been deposit.please return Rs-2000 for my SBI account.

Verified Support

Oct 16, 2020

Razorpay Customer Care's response Hi,

Kindly raise a request on the following link with your query: https://razorpay.com/support/#request along with the contact details. Do mention your email ID. We will check the same and update you at the earliest.

Regards,
Team Razorpay

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A payment of Rs 2199/- has been deducted from my account in the name of Razorpay software.
I have not been intimated anything about this payment.

Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2020

Razorpay Customer Care's response Hi Puneet,

We would like to take a closer look at this. Kindly raise a request on the following link with your query: https://razorpay.com/support/#request along with the contact details. Do mention your email ID. We will check the same and update you at the earliest.

Regards,
Team Razorpay

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I paid for a shopping site where money did not reach but was debited from my account thru Razorpay. Please check.
My payment id is below:
pay_Fn42eNtkv2qIx5

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2020

Razorpay Customer Care's response Hi Vinay,

We checked our logs for the refund: rfnd_FoNMfAsUXpcF7O and confirm that the refund has been successfully processed on 13th Oct, 2020 with the reference number: [protected]. You should receive the refund credit in your account within 7-10 working days. If you have any further queries, do write back to us here: https://razorpay.com/support/#request and we will be glad to assist you. :)

Regards,
Team Razorpay

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I haven't received the product yet it's almost a month now and I want the charge back but razorpay is not responding to my quiery nor there's any contact details or mail id where I can send my quiery.

Razorpay customer support has been notified about the posted complaint.

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Address: India

I have placed an order for T Shirt and Paid Rs.249/- through SBI Net banking.
Money was deduced from my bank account but no confirmation of the order placed was received till date. The reference number given by Razor pay was #IGAJPIPPT4. kindly arrange to provide me the details of my order and oblige.

Thanks and regards
Gulamahmed I.Master
M.No. [protected]

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2020

Razorpay Customer Care's response Hi Gulamahmed,

Kindly elaborate your query and raise a request on the following link with your query: https://razorpay.com/support/#request along with the contact details. We will check the same and update you at the earliest.

Regards,
Team Razorpay

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Address: India

I have placeh d an order T Shirt and paid an amount of Rs.749 through SBI Net Banking. I am waiting for the confirmation form the merchant. No confirmation was received even after money was deducted form the bank. Kindly arrange to provide the details of my order as early as possible. The reference number given by you is #IGAJPIPPT4 DATED 10/10/2020.
Thanks and regards

Aug 5, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2020

Razorpay Customer Care's response Hi Gulamahmed,

Kindly raise a request on the following link with your query: https://razorpay.com/support/#request along with the contact details. We will check the same and update you at the earliest.

Regards,
Team Razorpay

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I sent amount of rupee 900 through Google pay for a subscription. The payment did not happen that time and the subscription failed. Later the money was debited from my account. I had complained many times but no one is addressing it. UPI Transaction id is[protected]. Google pay id is CICAGKC1SYZTZG

Aug 20, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2020

Razorpay Customer Care's response Hi Shashwat,

We checked our logs for the refund: rfnd_FoLJ0kaXAGt4h1 and confirm that the refund has been successfully processed on 13th Oct, 2020 with the reference number:[protected]. You should receive the refund credit in your account within 7-10 working days. If you have any further queries, do write back to us here: https://razorpay.com/support/#request and we will be glad to assist you. :)

Regards
Team Razorpay

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