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Updated: Apr 4, 2026
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Razorpay reviews & complaints page 121

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A
Awantika Rai
Nov 11, 2020
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Address: Don't know

I ordered 2 items from the website [protected]@shopgone.in which poped as a Facebook ad#
There i did the payment regarding Razorpay as the website had sent me the link of#Razorpay itself# payment was successful but did not get any respond regarding delivery of my item#no one replying the mails#
Razorpay customer support has been notified about the posted complaint.
Nov 11, 2020
Updated by Awantika Rai I want the recoveries to be done either get my item or refund me the money..

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Hello Awantika,

Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Shlagha Raj
Team Razorpay
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    T
    Tarakaramakrishna Narra
    Nov 11, 2020
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    Address: Nizampatnam Guntur district Andra Pradesh pincode 522314

    Free fire dimands not give me dimands not respond please accept my compliant sir
    Razorpay customer support has been notified about the posted complaint.
    View replies
    Hi Sreenivasulu,

    As a payment gateway we take all precautions however sometimes we face these less than ideal situations. In order to assist you further, kindly share the transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -4635522. I will connect with you very shortly to know more on this and drive the investigation.

    Best regards,
    Praveen R.
    Reply
    Hello Tarakaramakrishna,

    We always thrive for our customer's delight but in this case we might have missed the trick which is less than ideal for us. We have updated the status of your query on ticket ID: 4578840. Do write back to us on the same email thread for any further queries, we will be happy to assist you:)

    Best Regards,
    Shlagha
    Team Razorpay
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      S
      sai krishna
      Nov 10, 2020
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      Hi,

      I made an online purchase in facebook listing and the below is the transaction details. So far i havnt received any confirmation mails nor the item delivered.

      INB RAZORPAY SFT PVT LTD NODA [protected]IGAJSWHN 999.00

      Please help me in this regard
      Razorpay customer support has been notified about the posted complaint.
      View replies
      Hi Sai,

      We apologise for the inconvenience caused. In order to assist you further, kindly share the transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -4635414 so that we can get in touch with you and assist you on the same at the earliest.

      Regards,
      Praveen.
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        D
        Dhivya Susi
        Nov 10, 2020
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        Address: Loveofashion.com

        Respected sir, i ordered kurti in loveofashion.com on 24 th oktober.todays date Nov 10.till now i didnt not received.i paid Rs 299 in razon pay.com.pls kindly presents my money.
        Razorpay customer support has been notified about the posted complaint.
        View replies
        Hi Dhivya,

        Thank you for your time on call. As discussed, we request you to kindly escalate regarding this transaction at your issuing bank. We have raised a request on your behalf with the ticket ref: [4632422] and the status of the same has been updated regarding the process. Do revert back to us for any further queries, we would be happy to assist you.

        Regards,
        Anirvan
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          H
          Haresh Devmurari
          Nov 9, 2020
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          Address: Okha Port

          Please update on the 3 order by me. There is no any update still day when this item delivered.

          Please Find below payment receipt for the same for your record.

          1) INB RAZORPAY SFT PVT LTD NODA[protected]IGAJUAERN6 199.00
          2) INB RAZORPAY SFT PVT LTD NODA[protected]IGAJTZVDW4 149.00
          3) INB RAZORPAY SFT PVT LTD NODA[protected]IGAJTZTPD4 149.00
          Razorpay customer support has been notified about the posted complaint.
          View replies
          Hi Haresh,

          We are sorry for the experience you've had so far. Could you please help us with the screenshot of the transactions made along with your contact details here: https://razorpay.com/support/#request and do mention the ticket id -[4630206] so that we can have this checked and assist you on the same at the earliest.

          Regards,
          Anirvan
          Team Razorpay.
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            S
            shanthi.A
            Nov 9, 2020
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            Address: no,16,vedha nagar,murugan street,virugambakkam,chennai-600092

            Sir.
            I orderd some dresses through your website on 27.10.2020. As per your request, my payment also paid through gpay to Razorpay account. Why my order getting delay.How to get and track my order OR please refund my cash. So I need your help.
            I attache my order proof below
            My conduct no. [protected]
            Razorpay customer support has been notified about the posted complaint.
            View replies
            Hi Shanthi,

            We would like to have a closer look at it. In order to assist you further, kindly help us with the transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -[4629902] so that this can be looked into it and get back to you with an update at the earliest.

            Regards,
            Anirvan
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              S
              SriKanth Kasaraneni
              from Tirunelveli, Tamil Nadu
              Nov 8, 2020
              Resolved
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              Resolved

              Hi Srikanth, thanks for your purchase of Rs. 1, 101.61 from shopgone.in! We'll notify you when it ships. View order (#3589): https://www.shopgone.in/[protected]/orders/47961ad3169ef5edfb0810ab670d750f/auth...⇄

              Text STOP to unsub
              Aug 6, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              Nov 10, 2020
              Razorpay Customer Care's response               Hi Srikanth,

              It seems you are facing an issue here. Could you please help us with a brief of your query along with the transaction and contact details here:https://razorpay.com/support/#request and do mention the ticket ID [4630617] so that we can assist you on the same at the earliest.

              Regards,
              Anirvan
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                R
                Roshan Dadu
                Nov 8, 2020
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                Address: Annasandrapalya Bangalore 560017

                Hi

                I work for advertising company and I belong to media group, my wife as done shopping in Loveofashion which apperals ordered and payment done by Razorpay.

                Please request to find out and trace/track and get our payment back.

                Please call back

                Roshan
                [protected]
                Razorpay customer support has been notified about the posted complaint.
                View replies
                Hi Roshan,

                We always thrive for our customer's delight in every interaction, however in order to do so, could you please share your Mobile number and transaction details here: https://razorpay.com/support/#request and do mention the [ ticket id -4629842 ] so that we can get in touch with you and assist you on the same at the earliest.
                Regards,

                Anirvan
                Team Razorpay
                Reply
                Hi Roshan,

                We always thrive for our customer's delight in every interaction, however in order to do so, could you please share your Mobile number and transaction details here: https://razorpay.com/support/#request and do mention the [ ticket id -4629842 ] so that we can get in touch with you and assist you on the same at the earliest.
                Regards,

                Anirvan
                Team Razorpay
                Reply
                Hi Roshan,

                We always thrive for our customer's delight in every interaction, however in order to do so, could you please share your Mobile number and transaction details here: https://razorpay.com/support/#request and do mention the [ ticket id -4629842 ] so that we can get in touch with you and assist you on the same at the earliest.

                Regards,
                Anirvan
                Team Razorpay
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                  M
                  Minti8377
                  from Noida, Uttar Pradesh
                  Nov 8, 2020
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                  Address: INDIA

                  I placed an order for Rs. 1690/- on shopgone.in for various kitchen products on 2nd Nov, 2020. The payment was routed through Razorpay. ORDER NUMBER IS #2942

                  I got a confirmation email from their mail id - kiayara.[protected]@gmail.com about the order confirmation. Its been 3 days now but there is no update on the shipping. The website does not have any phone number. Only email id is provided - [protected]@shopgone.in

                  I doubt that this company is 100% Fraud and i need my money back. Razorpay should not be associated with such Fraud online portals.

                  Please advise further course of action.
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 09, 2020
                  Razorpay Customer Care's response                   Hi,

                  We apologise for the inconvenience. We have created a dispute against the merchant based on your query and we have raised request on your behalf with the ticket ref: [4625757]. We will keep you posted with further updates. Requesting your co-operation while we get this sorted for you.

                  Regards,
                  Praveen R.
                  Nov 09, 2020
                  Updated by Minti8377                   THEY HAVE CLOSED THE WEBSITE NOW. ITS NO MORE ACCESSIBLE
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                    L
                    Laitha lali
                    Nov 8, 2020
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                    Address: Street number 7 Bharathi nagar,mudichur

                    I have paid successfully. In my debit card
                    Razorpay customer support has been notified about the posted complaint.
                    View replies
                    Hi Laitha,

                    We like to investigate in this issue. In order to assist you further, kindly share the transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -4625665 so that we can get in touch with you and assist you on the same at the earliest.

                    Regards,
                    Praveen.
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                      A
                      Aadarsh Sooraj
                      Nov 6, 2020
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                      I HAVED PAID MONEY RS 383 FOR IRCTC THROUGH RAZOR PAID AND I DIDNT GET this SERVICE PLease REFUND THE SERVICE.

                      Payment ID

                      pay_Do8NJFxErXGIJg

                      Refund Date

                      Dec 9, 2019 ; 6:11pm

                      Refund ID

                      rfnd_Dq7768I5pn6QRf

                      Refund Amount

                      ₹383.19
                      Razorpay customer support has been notified about the posted complaint.
                      View replies
                      Hi Aadarsh,

                      It was great talking to you. As discussed, our team has requested for few details over the mail thread with the ticket ID:[4601157]. Do help us with the same so that we can assist you at the earliest.

                      Regards,
                      Team Razorpay
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                        S
                        Sushant patil1
                        Nov 6, 2020
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                        I have done txn of rs8000/- but receiver not received money but razorpay said that txn failed but money not refunded pls help me
                        Razorpay customer support has been notified about the posted complaint.
                        View replies
                        Hi Sushant,

                        Thank you for your time on call. As discussed, we request you to kindly reach out to your issuing bank regarding the escalation raised, and the status of your request on the email with the ticket ref: 4598905 has been updated. Do write back to us on the same email thread for further queries, we will be glad to assist with the same.

                        Regards,
                        Team Razorpay
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                          T
                          Tazyeen Maqba
                          Nov 5, 2020
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                          This SPONSORED WEBSITE.. www.shopgone.com is on Facebook. I had shopped for kitchen items worth rs 1458..they sent a link to pay through razor pay..and after it was done, they sent a confirmation sms with the order number, amount etc. And a link with the listed items. There has been NO FURTHER COMMUNICATION FROM THEM AS REGARDS TO THE DELIVERY OF MY ITEMS.
                          PLEASE HELP.
                          THANKS!!
                          Razorpay customer support has been notified about the posted complaint.
                          Nov 05, 2020
                          Updated by Tazyeen Maqba                           Why are these type of FAKE websites using RAZORPAY as their mode of payment? The customer believes that they are LEGITAMATE.
                          PLEASE STOP THEM.
                          View replies
                          I have same experience with the same shop gone site on facebook, please stop the site which is fraud and looting the customers.
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                            T
                            Tazyeen Maqba
                            Nov 5, 2020
                            Resolved
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                            Resolved

                            This shopping SPONSORED website was on Facebook and I shopped for kitchen items worth rs. 1458.The payment was done through razor pay. I received an sms too.. Confrming my order and the payment. They sent a link too with my order number and order details. Nearly a week has passed, but no further msg from them regarding my shipment details, date of delivery etc. KINDLY HELP. THANKS!!
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 07, 2020
                            Razorpay Customer Care's response                             Hi Tazyeen,

                            We are sorry to hear about this and would like to assist you. In order to do so, please help us with your transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -4623667 so that we can get in touch with you at the earliest.

                            Regards,
                            Sonu
                            Team Razorpay
                            View replies
                            I order my product worth rupees 1237.34. and it's been 10 days. I didn't received any dispatch email from shopgone. I need them before 15 November. Soo please help me out
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                              A
                              Alex Adii
                              Nov 5, 2020
                              Resolved
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                              Resolved

                              28, 000.00₹ - Settlements are on hold by Razorpay company.

                              I am a freelancer. I provide Digital marketing services to my clients.
                              I am taking payment in advance from clients using Razorpay Payment gateway as my brother asked me to sign up as they were giving credits worth 1 lakh for free.

                              Now they have put my payment on Hold and forcefully asking for invoices.

                              Their Customer Care number does not connect and Email replies are also late and they always reply the same thing every time.
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Nov 05, 2020
                              Updated by Alex Adii                               28000 is a big amount for me.

                              Verified Support
                              Nov 07, 2020
                              Razorpay Customer Care's response                               Hi Alex,

                              At the outset, this is less than ideal for us as we always thrive for our customer's delight in every interaction and would want to make it right for you. Please help us with the ticket reference for your request along with your contact details here: https://razorpay.com/support/#request and do mention the ticket ref:4623596 so that we can have this looked into on priority and get back to you with an update at the earliest.

                              Regards
                              Team Razorpay.
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                                D
                                Devendra Badera
                                Nov 5, 2020
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                                Address: Barmer

                                Mene teen Patti hub paise add kiya but mere paise teen Patti Mai add huve hi nahi mujhe Mera paisa refund cahiye. Help me
                                Razorpay customer support has been notified about the posted complaint.
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                                  D
                                  Devendra Badera
                                  Nov 5, 2020
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                                  Address: Barmer

                                  Hello sir mene razorpay se recharge kiya tha par abhi tak add nhi huaa help me
                                  Razorpay customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Devendra,

                                  We are sorry to hear about this and would like to assist you. In order to do so, please help us with your transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -4620859 so that we can get in touch with you at the earliest.

                                  Regards,
                                  Sonu
                                  Team Razorpay
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                                    A
                                    Ankur Bachchhas
                                    Nov 5, 2020
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                                    Address: Phugana Muzaffarnagar

                                    Aaj mob ki emi online jama ki h per update me wo kist ab bhi pending dikha ra h jabki maine bhar di h
                                    Razorpay customer support has been notified about the posted complaint.
                                    View replies
                                    Hey Ankur,

                                    we would like to have a closer look at it. Could you please help us with your transaction details along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket reference number: [4600030], so that we can have it looked into and get back to you at the earliest.

                                    Best Regards,
                                    Anirvan
                                    Team Razorpay
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                                      S
                                      siddhantsareen9
                                      Nov 5, 2020
                                      Resolved
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                                      Resolved

                                      I have done transaction to HSRP number plate through Razorpay but the payment didn't receive by them & from my account money has been dedcuted.
                                      On Razorpay there is no way to register my complaint as the payment is on mediator side not with merchant.

                                      Please help me in this

                                      Transaction Number:[protected]IGAJTCHOK6
                                      Aug 9, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Nov 06, 2020
                                      Razorpay Customer Care's response                                       Hi Siddhant,

                                      At the outset this is less than ideal for us as we always thrive for our customer's delight in every interaction. Kindly help us with your transaction details along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket: 4600581 so that we can have this checked and get back to you with an update at the earliest.

                                      Best Regards,
                                      Anirvan
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                                        S
                                        Sushant Varekar
                                        Nov 5, 2020
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                                        Address: India

                                        I not received refund till now its completed 2 months.so take action and send my refund fastly.
                                        Razorpay customer support has been notified about the posted complaint.
                                        View replies
                                        Hi Sushant,

                                        Apologies for the delay. We have received your request and our concerned team has updated the status of your query on ticket ID: 4594457. Do write back to us on the same email thread for any further queries, we will be happy to assist you.

                                        Best Regards,
                                        Anirvan
                                        Team Razorpay
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