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Razorpay Complaints & Reviews

razorpay.com

2.8

Updated: Sep 9, 2025

Complaints 3552

Resolved

1904

Unresolved

1648

Good! Razorpay values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Razorpay step up their efforts to fully resolve all complaints 👍

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Address: Okha Port

Please update on the 3 order by me. There is no any update still day when this item delivered.

Please Find below payment receipt for the same for your record.

1) INB RAZORPAY SFT PVT LTD NODA[protected]IGAJUAERN6 199.00
2) INB RAZORPAY SFT PVT LTD NODA[protected]IGAJTZVDW4 149.00
3) INB RAZORPAY SFT PVT LTD NODA[protected]IGAJTZTPD4 149.00

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Nov 10, 2020

Verified Support

Hi Haresh,

We are sorry for the experience you've had so far. Could you please help us with the screenshot of the transactions made along with your contact details here: https://razorpay.com/support/#request and do mention the ticket id -[4630206] so that we can have this checked and assist you on the same at the earliest.

Regards,
Anirvan
Team Razorpay.

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Address: no,16,vedha nagar,murugan street,virugambakkam,chennai-600092

Sir.
I orderd some dresses through your website on 27.10.2020. As per your request, my payment also paid through gpay to Razorpay account. Why my order getting delay.How to get and track my order OR please refund my cash. So I need your help.
I attache my order proof below
My conduct no. [protected]

+1 photos

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Razorpay Customer Care

from Delhi, Delhi

Nov 10, 2020

Verified Support

Hi Shanthi,

We would like to have a closer look at it. In order to assist you further, kindly help us with the transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -[4629902] so that this can be looked into it and get back to you with an update at the earliest.

Regards,
Anirvan

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Hi Srikanth, thanks for your purchase of Rs. 1, 101.61 from shopgone.in! We'll notify you when it ships. View order (#3589): https://www.shopgone.in/[protected]/orders/47961ad3169ef5edfb0810ab670d750f/auth...⇄

Text STOP to unsub

Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 10, 2020

Razorpay Customer Care's response Hi Srikanth,

It seems you are facing an issue here. Could you please help us with a brief of your query along with the transaction and contact details here:https://razorpay.com/support/#request and do mention the ticket ID [4630617] so that we can assist you on the same at the earliest.

Regards,
Anirvan

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Address: Annasandrapalya Bangalore 560017

Hi

I work for advertising company and I belong to media group, my wife as done shopping in Loveofashion which apperals ordered and payment done by Razorpay.

Please request to find out and trace/track and get our payment back.

Please call back

Roshan
[protected]

+1 photos

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Razorpay Customer Care

from Delhi, Delhi

Nov 10, 2020

Verified Support

Hi Roshan,

We always thrive for our customer's delight in every interaction, however in order to do so, could you please share your Mobile number and transaction details here: https://razorpay.com/support/#request and do mention the [ ticket id -4629842 ] so that we can get in touch with you and assist you on the same at the earliest.
Regards,

Anirvan
Team Razorpay

Razorpay Customer Care

from Delhi, Delhi

Nov 10, 2020

Verified Support

Hi Roshan,

We always thrive for our customer's delight in every interaction, however in order to do so, could you please share your Mobile number and transaction details here: https://razorpay.com/support/#request and do mention the [ ticket id -4629842 ] so that we can get in touch with you and assist you on the same at the earliest.
Regards,

Anirvan
Team Razorpay

Razorpay Customer Care

from Delhi, Delhi

Nov 10, 2020

Verified Support

Hi Roshan,

We always thrive for our customer's delight in every interaction, however in order to do so, could you please share your Mobile number and transaction details here: https://razorpay.com/support/#request and do mention the [ ticket id -4629842 ] so that we can get in touch with you and assist you on the same at the earliest.

Regards,
Anirvan
Team Razorpay

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Address: INDIA

I placed an order for Rs. 1690/- on shopgone.in for various kitchen products on 2nd Nov, 2020. The payment was routed through Razorpay. ORDER NUMBER IS #2942

I got a confirmation email from their mail id - kiayara.[protected]@gmail.com about the order confirmation. Its been 3 days now but there is no update on the shipping. The website does not have any phone number. Only email id is provided - [protected]@shopgone.in

I doubt that this company is 100% Fraud and i need my money back. Razorpay should not be associated with such Fraud online portals.

Please advise further course of action.

+2 photos

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Verified Support

Nov 09, 2020

Razorpay Customer Care's response Hi,

We apologise for the inconvenience. We have created a dispute against the merchant based on your query and we have raised request on your behalf with the ticket ref: [4625757]. We will keep you posted with further updates. Requesting your co-operation while we get this sorted for you.

Regards,
Praveen R.

Nov 09, 2020

Updated by Minti8377 THEY HAVE CLOSED THE WEBSITE NOW. ITS NO MORE ACCESSIBLE

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Address: Street number 7 Bharathi nagar,mudichur

I have paid successfully. In my debit card

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Razorpay Customer Care

from Delhi, Delhi

Nov 9, 2020

Verified Support

Hi Laitha,

We like to investigate in this issue. In order to assist you further, kindly share the transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -4625665 so that we can get in touch with you and assist you on the same at the earliest.

Regards,
Praveen.

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I HAVED PAID MONEY RS 383 FOR IRCTC THROUGH RAZOR PAID AND I DIDNT GET this SERVICE PLease REFUND THE SERVICE.

Payment ID

pay_Do8NJFxErXGIJg

Refund Date

Dec 9, 2019 ; 6:11pm

Refund ID

rfnd_Dq7768I5pn6QRf

Refund Amount

₹383.19

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Nov 7, 2020

Verified Support

Hi Aadarsh,

It was great talking to you. As discussed, our team has requested for few details over the mail thread with the ticket ID:[4601157]. Do help us with the same so that we can assist you at the earliest.

Regards,
Team Razorpay

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I have done txn of rs8000/- but receiver not received money but razorpay said that txn failed but money not refunded pls help me

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Razorpay Customer Care

from Delhi, Delhi

Nov 7, 2020

Verified Support

Hi Sushant,

Thank you for your time on call. As discussed, we request you to kindly reach out to your issuing bank regarding the escalation raised, and the status of your request on the email with the ticket ref: 4598905 has been updated. Do write back to us on the same email thread for further queries, we will be glad to assist with the same.

Regards,
Team Razorpay

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This SPONSORED WEBSITE.. www.shopgone.com is on Facebook. I had shopped for kitchen items worth rs 1458..they sent a link to pay through razor pay..and after it was done, they sent a confirmation sms with the order number, amount etc. And a link with the listed items. There has been NO FURTHER COMMUNICATION FROM THEM AS REGARDS TO THE DELIVERY OF MY ITEMS.
PLEASE HELP.
THANKS!!

Razorpay customer support has been notified about the posted complaint.

Nov 05, 2020

Updated by Tazyeen Maqba Why are these type of FAKE websites using RAZORPAY as their mode of payment? The customer believes that they are LEGITAMATE.
PLEASE STOP THEM.

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R

Rajani Mudkavi

Nov 7, 2020

I have same experience with the same shop gone site on facebook, please stop the site which is fraud and looting the customers.

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This shopping SPONSORED website was on Facebook and I shopped for kitchen items worth rs. 1458.The payment was done through razor pay. I received an sms too.. Confrming my order and the payment. They sent a link too with my order number and order details. Nearly a week has passed, but no further msg from them regarding my shipment details, date of delivery etc. KINDLY HELP. THANKS!!

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2020

Razorpay Customer Care's response Hi Tazyeen,

We are sorry to hear about this and would like to assist you. In order to do so, please help us with your transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -4623667 so that we can get in touch with you at the earliest.

Regards,
Sonu
Team Razorpay

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Nigarish

Nov 8, 2020

I order my product worth rupees 1237.34. and it's been 10 days. I didn't received any dispatch email from shopgone. I need them before 15 November. Soo please help me out

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28, 000.00₹ - Settlements are on hold by Razorpay company.

I am a freelancer. I provide Digital marketing services to my clients.
I am taking payment in advance from clients using Razorpay Payment gateway as my brother asked me to sign up as they were giving credits worth 1 lakh for free.

Now they have put my payment on Hold and forcefully asking for invoices.

Their Customer Care number does not connect and Email replies are also late and they always reply the same thing every time.

Aug 5, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Nov 05, 2020

Updated by Alex Adii 28000 is a big amount for me.

Verified Support

Nov 07, 2020

Razorpay Customer Care's response Hi Alex,

At the outset, this is less than ideal for us as we always thrive for our customer's delight in every interaction and would want to make it right for you. Please help us with the ticket reference for your request along with your contact details here: https://razorpay.com/support/#request and do mention the ticket ref:4623596 so that we can have this looked into on priority and get back to you with an update at the earliest.

Regards
Team Razorpay.

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Address: Barmer

Mene teen Patti hub paise add kiya but mere paise teen Patti Mai add huve hi nahi mujhe Mera paisa refund cahiye. Help me

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Address: Barmer

Hello sir mene razorpay se recharge kiya tha par abhi tak add nhi huaa help me

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Razorpay Customer Care

from Delhi, Delhi

Nov 7, 2020

Verified Support

Hi Devendra,

We are sorry to hear about this and would like to assist you. In order to do so, please help us with your transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -4620859 so that we can get in touch with you at the earliest.

Regards,
Sonu
Team Razorpay

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Address: Phugana Muzaffarnagar

Aaj mob ki emi online jama ki h per update me wo kist ab bhi pending dikha ra h jabki maine bhar di h

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Razorpay Customer Care

from Delhi, Delhi

Nov 7, 2020

Verified Support

Hey Ankur,

we would like to have a closer look at it. Could you please help us with your transaction details along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket reference number: [4600030], so that we can have it looked into and get back to you at the earliest.

Best Regards,
Anirvan
Team Razorpay

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I have done transaction to HSRP number plate through Razorpay but the payment didn't receive by them & from my account money has been dedcuted.
On Razorpay there is no way to register my complaint as the payment is on mediator side not with merchant.

Please help me in this

Transaction Number:[protected]IGAJTCHOK6

+1 photos

Aug 9, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2020

Razorpay Customer Care's response Hi Siddhant,

At the outset this is less than ideal for us as we always thrive for our customer's delight in every interaction. Kindly help us with your transaction details along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket: 4600581 so that we can have this checked and get back to you with an update at the earliest.

Best Regards,
Anirvan

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Address: India

I not received refund till now its completed 2 months.so take action and send my refund fastly.

+3 photos

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Razorpay Customer Care

from Delhi, Delhi

Nov 6, 2020

Verified Support

Hi Sushant,

Apologies for the delay. We have received your request and our concerned team has updated the status of your query on ticket ID: 4594457. Do write back to us on the same email thread for any further queries, we will be happy to assist you.

Best Regards,
Anirvan
Team Razorpay

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Address: Bangalore

I booked some groceries on zopnow site and made the payment online for rupees 1666.80 .the order got cancelled but the amount was not refunded.payment was made through Razorpay.

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Address: Eme records secundrabad telangna 500015

I am purchase to item of patanjali but item not received me

Nov 4, 2020

Complaint marked as Resolved

Dear sir me alredy tfr to ptanjli item purchasing 263 on 31 Oct 2020 but item and amount no received me

Razorpay customer support has been notified about the posted complaint.

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I have ordered some Products from thefashionforever.com but I didn't received any confirmation message yet from the site Please refund my money back to my account as soon as possible.

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Razorpay Customer Care

from Delhi, Delhi

Nov 6, 2020

Verified Support

Hi Sayma,

I am sure this has been very frustrating for you going back and forth with us. Rest assured that we hear you and want to win back the trust. we have raised a dispute for the payment [pay_FuKVjoZJcOB05S] and are checking this with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- [4599838] at the earliest. Requesting your kind co-operation in the interim.

Regards,
Anirvan
Team Razorpay

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Address: Visakhapatnam

Dear team
I paid amount through upi patm to razorpay but amount deducted transaction failed rs3521 kindly solve my issue

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Nov 04, 2020

Updated by Jeevanjyothi May I know when It get solved

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Razorpay Customer Care

from Delhi, Delhi

Nov 6, 2020

Verified Support

Hi Jeevanjyothi,

We checked with the details provided and we found the transaction has captured by the merchant. We are a payment gateway that assists merchants with their online payments. We request you to contact them with the help of details provided over the [Ticket ID: 4599760] . Please write back to us on same mail thread for further assistance.

Best Regards,
Anirvan
Team Razorpay

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