Razorpay Complaints & Reviews

Hello,

I purchased a product from Zooryjems.com on 10 DECEMBER 2020 amounting Rs 599. They have Razorpay as their payment partner. I haven't received my products till date as of 26th December2020. I have already written multiple mails to zooryjems. But didn't receive any communication from them.
ORDER no.: #1016. And on their website they gave a tracking number which is a fake tracking number.
Payment transaction details: Payment Id: pay_GBLLpS0fLyKZBy
Please refund my amount as it seems you promoted and supported a corrupt and dishonest business House. Looking forward for your response.

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 28, 2020

Verified Support

Hi Ritesh,

We tried calling you, but the call went unresponsive. A dispute has been raised against the transaction and are getting it checked with the merchant from our end. A detailed mail regarding the same has been updated on the ticket ID:4784119 . Please expect an update at the earliest. Your patience is highly appreciated in the interim.

Regards,
Amith

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Hi,
I want to complain about this ridiculously fraud scam website called as- info-look.myshopify.com which made people to buy stuffs and never come back to them with the shipping details. I have ordered some bags from this website on 24th Dec and paid 1511.83 to Razorpay Saribhandar infolook.
I have not yet recieved any shipping details and when i searched on google about the authentication of this website. I came to know this site is a total scam and many complaints have been made about this website. Though I believe Razorpay is a trusted online paymeny website and request the company please look into this matter and help me with the refund.
Kindly help and take necessary action.

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Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2020

Razorpay Customer Care's response Hi Priya,

Thank you for your time on call. As discussed, we have created a request on your behalf with the ticket reference number:4784514. We are getting this checked with the merchant from our end and have also raised a dispute for the transaction. Please expect an update on the same shortly. Your patience is greatly appreciated.

Regards,
Amith

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I ordered fastag on 12/12/2020 in online by paying rupees 1500/-. But the fastag is not delivered until now for the registered address. So please deliver the fastag as soon as possible and send the delivery status to the email id: [protected]@gmail.com

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Razorpay Customer Care

from Delhi, Delhi

Dec 28, 2020

Verified Support

Hi Rishi,

We are just a payment gateway which facilitates merchants with online transactions. However, we have raised a request on your behalf with the ticket ID [4784253] also, a dispute has been raised against your transaction. Kindly allow us some time, we will provide you an update on the same email thread at the earliest.

Regards,
Anas

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Cash shows pending

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Razorpay Customer Care

from Delhi, Delhi

Dec 28, 2020

Verified Support

Hi,

We understand you are facing some trouble. Please raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, in order to help you out. Also, mention ticket ID [4784065] so that our concerned team can take this up on priority.

Regards,
Anas

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I have paid Rs.375 on dated[protected] at Razorpay site for fastag but still not received any mail or call for this this is very bad, almost 11 days till dated not received any confirmation, request to please refund my amount as early as possible without fail.

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Razorpay Customer Care

from Delhi, Delhi

Dec 28, 2020

Verified Support

Hi Pradeep,

Apologies for the inconvenience caused to you. A request has been raised on your behalf with the ticket ID [4783969] where, a dispute has been created with the merchant regarding the transaction. We request you to allow us some time, our concerned team is diligently working on your issue and will provide an update on the same email thread at the earliest.

Regards,
Anas

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Sir i lost my 350rupees by paying razorpay, to buy Diamond in freefire
But i didn't got diamond so please refund my money.

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Razorpay Customer Care

from Delhi, Delhi

Dec 25, 2020

Verified Support

Hi Shaikh,

Hope you are doing good. We have investigated on your issue and have raised a request on your behalf with the ticket ID[4777813]. Also, a dispute has been raised with the merchant for the same. Please expect an update from our team on the same email thread at the earliest. Your patience is highly appreciated in the interim.

Regards,
Anas

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Address: Mumbai Ghatkopar west mumbai 400086.

I have already made payament but certificate not recd .pls help.my name is vinod upadhyay mobile no. [protected]

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Razorpay Customer Care

from Delhi, Delhi

Dec 25, 2020

Verified Support

Hi Vinod,

Thank you for reaching out to us. We would like to help you out. In order to do so, please share your transaction details along with your contact details here: https://razorpay.com/support/#request. Also, mention ticket ID[4777993] so that our concerned team can connect with you to help you with a faster resolution.

Regards,
Anas

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Address: Oye tolk

Oye tolk ki taraf se couns uthaye the razorpay se 110k abhi tak oye tolk tak paise nhi pahuche 2din Ho gye h mere complain number 77h

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Razorpay customer support has been notified about the posted complaint.

Dec 23, 2020

Updated by Hamir Gurjar Oye tolk ki taraf se 110ke couns uthaye the paise abhi tak nhi pahuche oye tolk ki tataf paise razor pay se kat chuke h mere account se

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Razorpay Customer Care

from Delhi, Delhi

Dec 24, 2020

Verified Support

Hi,

We tried calling you, however couldn't connect. We are a payment gateway and only facilitate merchants with on-line payments. Kindly contact the merchant for any service/refund related queries. For further assistance do write to us here: https://razorpay.com/support/#request. We will get in touch with you shortly.

Regards,
Amith

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I ordered a product and payment has already paid.Till now product is not delivered

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Razorpay Customer Care

from Delhi, Delhi

Dec 23, 2020

Verified Support

Hi,

Apologies for your inconvenience. We are only a payment gateway facilitating merchants with online transactions. However, raise a request here: https://razorpay.com/support/#request, along with your transaction and contact details. So that we can investigate on your issue. Also, mention ticket ID [4767703], our concerned team will assist you on priority basis.

Regards,
Anas

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I do a payment of 249 /- yesterday but payment got deducted from my account and order not confirm and mail comes on my mail tha payment failed but payment deducted from my account UPI id - [protected]@paytm

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Razorpay Customer Care

from Delhi, Delhi

Dec 23, 2020

Verified Support

Hi,

Thank you for reaching out to us. We have looked upon your issue and have provided a resolution on the ticket ID[4767722], and see that the payment is successful to the merchant and request you to get in touch with the merchant with the provided details. If you have any further queries, feel free to revert back to the same email thread. Our concerned team will assist you at the earliest.

Regards,
Anas

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Address: Bangalore

Transaction I'd -G8UemltYBVaqD7

payment done of 299 /- on 3rd December 2020 . No any kind of kit is received no any phone call but the money is deducted . No redundant with on 15 day .

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Razorpay Customer Care

from Delhi, Delhi

Dec 23, 2020

Verified Support

Hi Mahendra,

We have looked upon your issue and have raised a request on your behalf with ticket the ID[4767775]. Also, a dispute has been raised regarding your transaction. Our concerned team is diligently working on your query and will come up with an update at the earliest.

Regards,
Anas

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Address: [email protected]

Website: zooryjems.com

Hello I purchased two products from Zooryjems on 10 DECEMBER 2020 amounting Rs 1123. They have razorpay as their payment partner. I haven't received my products till date as of 21 December. I have already written two mails to zooryjems. But didn't receive any communication from them. ORDER no. : #1014. And on their website they gave a tracking number which is a fake tracking number.
Payment transaction details : Payment Id : pay_GBEWRvMrOGnnvV
Please refund my amount as it seems you promoted and supported a corrupt and dishonest business House. Looking forward for your response.

+1 photos

Aug 11, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2020

Razorpay Customer Care's response Hey Shreya,

Glad that you have reached out to us. We have created a request on your behalf with the ticket reference number: 4768731 and are getting this checked with the merchant from our end and have also raised a dispute for the transaction. Please expect an update on the same shortly. Your patience is greatly appreciated.

Regards,
Amith

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G

geracharu

from Delhi, Delhi

Dec 31, 2020

Hello,

I have purchased one Neckpiece dated 14th Dec, 20 and till date we haven't received the product. The amount of the same is Rs 799.Tracking no is [protected].Description of the product is AD Necklace. Request you to either help in delivering the product or refund the money.
We also contacted customer care but due to pandemic situation, there is a shortage of manpower.So request you to resolve the issue at the earliest otherwise we will raise a complaint against this.

Regards
Charu Gera

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Daniel Jemima

from Powai, Maharashtra

Jan 11, 2021

I have ordered 3 items on zooryjems.com amounting to 1122.30, order #1170 on the 22nd of December 2020 and I haven't received the products yet. I have paid through Razorpay and my payment ID is pay_GG5lHEM8VISdl3. I have contacted them twice through the website but I didn't get any response. I'm guessing this is a fraudulent site that is just displaying products on sale up to 70-80% and once they receive the amount they don't turn up at all. Kindly refund the amount and do the needful.

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Wahida Mir

from Noida, Uttar Pradesh

Jan 13, 2021

Hello I have ordered two pakistani suits on 21 dec 2020 the product is nit delivered till date the price is 1200 please help me to reach my products

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Wahida Mir

from Noida, Uttar Pradesh

Jan 13, 2021

Order #1016 and #1008 please help me to find out my products

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Address: Yashvanthpur Columbia Asia Hospital

Just now I order boat eardops but payment done by Razor pay order not shipped till now plz do the needful

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Razorpay customer support has been notified about the posted complaint.

Dec 21, 2020

Updated by ಪ್ರಶಾಂತ್ ಕುಂದಾಪುರ Just now I order boat eardops but payment done by Razor pay order not shipped till now plz do the needful

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Razorpay Customer Care

from Delhi, Delhi

Dec 23, 2020

Verified Support

Hi Prashanth,

We are sorry to hear about your experience. We have raised a request on your behalf regarding your query and are getting it checked with the merchant for an update. Please refer to the ticket ID: 4767692 for timely updates on the status of our query. Appreciate your patience in the interim.

Regards,
Amith

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Address: MAGIC AUTO, A-93, MAYA PURI, PH-2

Dear concern,
i have book a bag on info-look.myshopify.com dated 12-dec-20, i have paid rs 594 to razorpay shri bhandar infolook [protected]
upi reference no is[protected], dated-12-dec-20.
today is 210-dec-20, i have not my bag neither i have got my refund, i have paid to razor pay so you guys have reponsibility to return my amount..

kinldy refund my amount which i have paid you..
regards
jyoti
no-[protected] paytm also

+1 photos

Aug 10, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2020

Razorpay Customer Care's response Hi Jyoti,

It was great talking to you. As discussed, we have raised a request on your behalf with ticket ID [4764001]. Also, a dispute has been created for the transaction. Our concerned team is working on this with utmost priority and will provide an update at the earliest. Your patience is highly appreciated in the interim.

Regards,
Anas

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R

Rajpal Gulia

Jan 6, 2021

Dear concerns
I have book a portable foldable treadmill on info-lookmyshopify.com dated 28/12/2020 i have paid rupees 653 to razorpay sari bhandar care ethnic no. [protected] upi id[protected]
Ihave not get my delivery i have got my refund

Rajpal gulia

Info-look.myshopify.com FAKE SITE PAYMENT - Comment #3784480 - Image #0

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Address: Rt Nagar piza hurt 2 floor

Please send me my money 590 rupees.
Phonepay 590 rupees send now.
[protected]

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Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 21, 2020

Updated by Prajesh Tripura Quick my money send now 590 rupees

Dec 21, 2020

Updated by Prajesh Tripura I request for you.. please send me my money 590 rupees..

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Razorpay Customer Care

from Delhi, Delhi

Dec 21, 2020

Verified Support

Hi Prajesh,

Thank you for your time on call. As discussed, a request has been raised on your behalf with the ticket ID [4760808]. Also, a dispute has been raised against the transaction. We request you to provide us some time, our concerned team is working on your issue and will provide you an update regarding the same soon.

Regards,
Anas

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Trasaction id T2012190026029147792046
Sir
19.12.2020, 12.20am 5000rsmoney paid to razorpay.but not credited.
In my account was 5000rs amount debited.
Please refund 5000rs to my bank account

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 21, 2020

Verified Support

Hi Satyam,

Thank you for reaching out to us. We have raised a request on your behalf, regarding the transaction with the ticket ID [4759407]. Our concerned team is diligently working on it and will provide an update regarding the same at the earliest. Your patience is highly appreciated in the interim.

Regards,
Anas

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Address: LIG 641 Padmanabpur Durg

I have ordered tshirt from atliere style of Rs.299/- and payment gateway razorpay. I didn't receive my parcel yet
[protected] - 6 Dec 4.10 pm
Upi transaction I'd[protected]
From fashion zone and diva Makeover
Plz do the needful . Plz remove this type of fake company listed in ur reputed payment gateway s.
Thanks rakeshsarkar

+1 photos

Aug 14, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2020

Razorpay Customer Care's response Hi Tarun,

Thank you for your time on call. We have looked upon your issue and have raised a request on your behalf with ticket ID [4760626]. Also, a dispute has been created against the transaction. Kindly expect an update from our concerned team on the same email thread at the earliest. Your patience is highly appreciated.

Regards,
Anas

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My order-SH00002787 from sleepwear house .
I ordered product on 12 dec worth ₹897 .
I didn't receive any details related to the product .
Please deliver the order or just refund my money back
Transaction ID[protected]

Aug 7, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Dec 21, 2020

Verified Support

Hi Ayushi,

Thank you for your time on call. As discussed, we have raised a request on your behalf regarding the transaction with ticket ID: 4759750. Also, a dispute has been raised for the same. Our concerned team is diligently working on this, please expect an update at the earliest. Your patience is highly appreciated.

Regards,
Anas

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You are debiting Rs 500 every month on 4th day from my ICICI Bank a/c on behalf of Savechildren/NDTV without my authorisation. Please stop debiting Rs500 from my a/c else I will have to take leagal action against you

Rakhi Jain
[protected]@gmail.com...

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Address: Blustorm Hi tech Private Limited, NO.78 1ST FLOOR ROYAL BARTER 1 RESIDENCY ROAD ASHOK NAGAR BANGALORE Bangalore KA 560025 IN

I had applied for a short term loan from an app, which has name and logo of kreditbee, but upon opening the app, it's mentioned as Loanscash, I submitted all the details and documents and applied for loan, we were requested to pay processing fee of Rs.780/- and by mistake I paid the processing fee twice, it was processed through Razor pay and it's credited to the account of a company named Blustorm Hi tech Private Limited, how ever it's a fake company and we never received any update from them regarding our loan, nor we received our processing fee back, they have not mentioned any contact number.. hence unable to contact them. we request you to contact the concerned and help us to get back our processing fee of Rs.1, 560/-. I have attached the screenshots of both the transactions for your reference. Kindly do the needful..

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Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 21, 2020

Razorpay Customer Care's response Hi Lalitha,

Thank you for reaching out to us. We have looked upon your issue and have raised a request on your behalf with ticket ID [4760139]. Also, a dispute has been created against the transaction. Please expect an update from our concerned team on the ongoing mail thread at the earliest.

Regards,
Anas

Razorpay Complaints & Reviews

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Razorpay reviews & complaints page 116

Razorpay is the payment partner of Zooryjems which has cheated me off 599

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udyog aadhar registration

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Oye tolk payment abhi tak nhi huaa 110rupye Kat chuke h razorpay ki taraf se

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Payment

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Payment deducted but order not confirm and mail comes payment failed on mail

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Typing work

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Razorpay No order details received : unethical zooryjems

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Info-look.myshopify.com FAKE SITE PAYMENT

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Fake loan app

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5000rs Money paid to razorpay but not credited to razorpay.but in my account money debited 5000rs

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Atlierstyle

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Didn't receive my order nor any details related to it

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Unauthorised debit from my SB a/c

Service not provided

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