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Updated: Apr 4, 2026
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Razorpay reviews & complaints page 116

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G
GUN MASTER
from Delhi, Delhi
Dec 28, 2020
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Address: Arun premkumar ,

Sir I'm pay the amount in omg application, this time omg app is not open I pay in your company though my total amount in 9500, my transfer history is add
Sir your company is best and good my request sir plz refund my account amount sir plz help me sir my request sir plz
Razorpay customer support has been notified about the posted complaint.
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Hi Arun,

Thank you for your time on call. As discussed, we have raised a request on your behalf with the ticket ID [4798946]. A dispute has been created with the merchant regarding the transaction and our concerned team is diligently working on your issue. Kindly update at the earliest.

Regards,
Anas
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    S
    Saxena ji
    from Mumbai, Maharashtra
    Dec 28, 2020
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    Address: 922, Ava's Vikas colony, rishikesh, distt.dehradun, uttarakhand, India

    I have applied for fasTag of my car regn. No. UK14E6235 and an amt.of rupees 375 paid through Google pay but neither my car regd. Nor amt. Paid by me refunded.
    Razorpay customer support has been notified about the posted complaint.
    View replies
    Hi Saxena,

    Thank you for reaching out to us. Kindly raise a request here: https://razorpay.com/support/#request along with your contact details and transaction id. Please do mention the ticket ID [4790645] so that we can assist you on priority.

    Best Regards,
    Amith.
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      H
      Harshada Sahastrabuddhe
      from Delhi, Delhi
      Dec 28, 2020
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      Sir I am sending money in rozerpay throu but not in my account mony recvied please send my mony
      Razorpay customer support has been notified about the posted complaint.
      Dec 28, 2020
      Updated by Harshada Sahastrabuddhe       Your company and application of trust but my payment not recvied
      View replies
      Hi Harshada,

      Apologies for the inconvenience caused. We have raised a request on your behalf with ticket ID [4790573] where, a dispute has been raised with the merchant regarding the transaction. Our concerned team is diligently working on this and will provide an update at the earliest. Your patience is highly appreciated in the interim.

      Regards,
      Anas
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        J
        Joel saamu
        Dec 27, 2020
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        I am j.joel from Andhra Pradesh, chittoor district, I have added a payment Rs.31000. through razorpay to burse app, but I have not interested to continue please make refund to me for my personal .please do need full.
        Razorpay customer support has been notified about the posted complaint.
        View replies
        Hi Joel,

        We are extremely sorry to hear this. Kindly drop in a request here: https://razorpay.com/support/#request with your contact & transaction details.
        We will get back to you with an update at the earliest.

        Regards,
        Amith
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          R
          rjriteshjha
          from Delhi, Delhi
          Dec 27, 2020
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          Hello,

          I purchased a product from Zooryjems.com on 10 DECEMBER 2020 amounting Rs 599. They have Razorpay as their payment partner. I haven't received my products till date as of 26th December2020. I have already written multiple mails to zooryjems. But didn't receive any communication from them.
          ORDER no.: #1016. And on their website they gave a tracking number which is a fake tracking number.
          Payment transaction details: Payment Id: pay_GBLLpS0fLyKZBy
          Please refund my amount as it seems you promoted and supported a corrupt and dishonest business House. Looking forward for your response.
          Razorpay customer support has been notified about the posted complaint.
          View replies
          Hi Ritesh,

          We tried calling you, but the call went unresponsive. A dispute has been raised against the transaction and are getting it checked with the merchant from our end. A detailed mail regarding the same has been updated on the ticket ID:4784119 . Please expect an update at the earliest. Your patience is highly appreciated in the interim.

          Regards,
          Amith
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            K
            Kanupriya Bharat
            from Delhi, Delhi
            Dec 26, 2020
            Resolved
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            Resolved

            Hi,
            I want to complain about this ridiculously fraud scam website called as- info-look.myshopify.com which made people to buy stuffs and never come back to them with the shipping details. I have ordered some bags from this website on 24th Dec and paid 1511.83 to Razorpay Saribhandar infolook.
            I have not yet recieved any shipping details and when i searched on google about the authentication of this website. I came to know this site is a total scam and many complaints have been made about this website. Though I believe Razorpay is a trusted online paymeny website and request the company please look into this matter and help me with the refund.
            Kindly help and take necessary action.
            Aug 14, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Dec 28, 2020
            Razorpay Customer Care's response             Hi Priya,

            Thank you for your time on call. As discussed, we have created a request on your behalf with the ticket reference number:4784514. We are getting this checked with the merchant from our end and have also raised a dispute for the transaction. Please expect an update on the same shortly. Your patience is greatly appreciated.

            Regards,
            Amith
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              R
              Rishiyadhav
              Dec 26, 2020
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              I ordered fastag on 12/12/2020 in online by paying rupees 1500/-. But the fastag is not delivered until now for the registered address. So please deliver the fastag as soon as possible and send the delivery status to the email id: [protected]@gmail.com
              Razorpay customer support has been notified about the posted complaint.
              View replies
              Hi Rishi,

              We are just a payment gateway which facilitates merchants with online transactions. However, we have raised a request on your behalf with the ticket ID [4784253] also, a dispute has been raised against your transaction. Kindly allow us some time, we will provide you an update on the same email thread at the earliest.

              Regards,
              Anas
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                G
                Goroba
                from Delhi, Delhi
                Dec 25, 2020
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                Cash shows pending
                Razorpay customer support has been notified about the posted complaint.
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                Hi,

                We understand you are facing some trouble. Please raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, in order to help you out. Also, mention ticket ID [4784065] so that our concerned team can take this up on priority.

                Regards,
                Anas
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                  S
                  speedway
                  from Delhi, Delhi
                  Dec 25, 2020
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                  I have paid Rs.375 on dated[protected] at Razorpay site for fastag but still not received any mail or call for this this is very bad, almost 11 days till dated not received any confirmation, request to please refund my amount as early as possible without fail.
                  Razorpay customer support has been notified about the posted complaint.
                  View replies
                  Hi Pradeep,

                  Apologies for the inconvenience caused to you. A request has been raised on your behalf with the ticket ID [4783969] where, a dispute has been created with the merchant regarding the transaction. We request you to allow us some time, our concerned team is diligently working on your issue and will provide an update on the same email thread at the earliest.

                  Regards,
                  Anas
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                    M
                    Mateenshaikh
                    Dec 24, 2020
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                    Sir i lost my 350rupees by paying razorpay, to buy Diamond in freefire
                    But i didn't got diamond so please refund my money.
                    Razorpay customer support has been notified about the posted complaint.
                    View replies
                    Hi Shaikh,

                    Hope you are doing good. We have investigated on your issue and have raised a request on your behalf with the ticket ID[4777813]. Also, a dispute has been raised with the merchant for the same. Please expect an update from our team on the same email thread at the earliest. Your patience is highly appreciated in the interim.

                    Regards,
                    Anas
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                      V
                      Vinod M Upadhyay
                      Dec 24, 2020
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                      Address: Mumbai Ghatkopar west mumbai 400086.

                      I have already made payament but certificate not recd .pls help.my name is vinod upadhyay mobile no. [protected]
                      Razorpay customer support has been notified about the posted complaint.
                      View replies
                      Hi Vinod,

                      Thank you for reaching out to us. We would like to help you out. In order to do so, please share your transaction details along with your contact details here: https://razorpay.com/support/#request. Also, mention ticket ID[4777993] so that our concerned team can connect with you to help you with a faster resolution.

                      Regards,
                      Anas
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                        H
                        Hamir Gurjar
                        from Delhi, Delhi
                        Dec 23, 2020
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                        Address: Oye tolk

                        Oye tolk ki taraf se couns uthaye the razorpay se 110k abhi tak oye tolk tak paise nhi pahuche 2din Ho gye h mere complain number 77h
                        Razorpay customer support has been notified about the posted complaint.
                        Dec 23, 2020
                        Updated by Hamir Gurjar                         Oye tolk ki taraf se 110ke couns uthaye the paise abhi tak nhi pahuche oye tolk ki tataf paise razor pay se kat chuke h mere account se

                        View replies
                        Hi,

                        We tried calling you, however couldn't connect. We are a payment gateway and only facilitate merchants with on-line payments. Kindly contact the merchant for any service/refund related queries. For further assistance do write to us here: https://razorpay.com/support/#request. We will get in touch with you shortly.

                        Regards,
                        Amith
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                          M
                          Mariyask
                          Dec 22, 2020
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                          I ordered a product and payment has already paid.Till now product is not delivered
                          Razorpay customer support has been notified about the posted complaint.
                          View replies
                          Hi,

                          Apologies for your inconvenience. We are only a payment gateway facilitating merchants with online transactions. However, raise a request here: https://razorpay.com/support/#request, along with your transaction and contact details. So that we can investigate on your issue. Also, mention ticket ID [4767703], our concerned team will assist you on priority basis.

                          Regards,
                          Anas
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                            A
                            allendaiz007
                            Dec 22, 2020
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                            I do a payment of 249 /- yesterday but payment got deducted from my account and order not confirm and mail comes on my mail tha payment failed but payment deducted from my account UPI id - [protected]@paytm
                            Razorpay customer support has been notified about the posted complaint.
                            View replies
                            Hi,

                            Thank you for reaching out to us. We have looked upon your issue and have provided a resolution on the ticket ID[4767722], and see that the payment is successful to the merchant and request you to get in touch with the merchant with the provided details. If you have any further queries, feel free to revert back to the same email thread. Our concerned team will assist you at the earliest.

                            Regards,
                            Anas
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                              M
                              mapimpalkar
                              Dec 21, 2020
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                              Address: Bangalore

                              Transaction I'd -G8UemltYBVaqD7

                              payment done of 299 /- on 3rd December 2020 . No any kind of kit is received no any phone call but the money is deducted . No redundant with on 15 day .
                              Razorpay customer support has been notified about the posted complaint.
                              View replies
                              Hi Mahendra,

                              We have looked upon your issue and have raised a request on your behalf with ticket the ID[4767775]. Also, a dispute has been raised regarding your transaction. Our concerned team is diligently working on your query and will come up with an update at the earliest.

                              Regards,
                              Anas
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                                S
                                Shreya Kundu
                                from Powai, Maharashtra
                                Dec 21, 2020
                                Resolved
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                                Resolved

                                Address: [email protected]
                                Website: zooryjems.com

                                Hello I purchased two products from Zooryjems on 10 DECEMBER 2020 amounting Rs 1123. They have razorpay as their payment partner. I haven't received my products till date as of 21 December. I have already written two mails to zooryjems. But didn't receive any communication from them. ORDER no. : #1014. And on their website they gave a tracking number which is a fake tracking number.
                                Payment transaction details : Payment Id : pay_GBEWRvMrOGnnvV
                                Please refund my amount as it seems you promoted and supported a corrupt and dishonest business House. Looking forward for your response.
                                Aug 11, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 23, 2020
                                Razorpay Customer Care's response                                 Hey Shreya,

                                Glad that you have reached out to us. We have created a request on your behalf with the ticket reference number: 4768731 and are getting this checked with the merchant from our end and have also raised a dispute for the transaction. Please expect an update on the same shortly. Your patience is greatly appreciated.

                                Regards,
                                Amith
                                View replies
                                Hello,

                                I have purchased one Neckpiece dated 14th Dec, 20 and till date we haven't received the product. The amount of the same is Rs 799.Tracking no is [protected].Description of the product is AD Necklace. Request you to either help in delivering the product or refund the money.
                                We also contacted customer care but due to pandemic situation, there is a shortage of manpower.So request you to resolve the issue at the earliest otherwise we will raise a complaint against this.

                                Regards
                                Charu Gera
                                Reply
                                I have ordered 3 items on zooryjems.com amounting to 1122.30, order #1170 on the 22nd of December 2020 and I haven't received the products yet. I have paid through Razorpay and my payment ID is pay_GG5lHEM8VISdl3. I have contacted them twice through the website but I didn't get any response. I'm guessing this is a fraudulent site that is just displaying products on sale up to 70-80% and once they receive the amount they don't turn up at all. Kindly refund the amount and do the needful.
                                Reply
                                Hello I have ordered two pakistani suits on 21 dec 2020 the product is nit delivered till date the price is 1200 please help me to reach my products
                                Reply
                                Order #1016 and #1008 please help me to find out my products
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                                  À
                                  ಪ್ರಶಾಂತ್ ಕುಂದಾಪುರ
                                  from Bengaluru, Karnataka
                                  Dec 21, 2020
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                                  Address: Yashvanthpur Columbia Asia Hospital

                                  Just now I order boat eardops but payment done by Razor pay order not shipped till now plz do the needful
                                  Razorpay customer support has been notified about the posted complaint.
                                  Dec 21, 2020
                                  Updated by ಪ್ರಶಾಂತ್ ಕುಂದಾಪುರ                                   Just now I order boat eardops but payment done by Razor pay order not shipped till now plz do the needful

                                  View replies
                                  Hi Prashanth,

                                  We are sorry to hear about your experience. We have raised a request on your behalf regarding your query and are getting it checked with the merchant for an update. Please refer to the ticket ID: 4767692 for timely updates on the status of our query. Appreciate your patience in the interim.

                                  Regards,
                                  Amith
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                                    J
                                    jyoti@2020
                                    from Delhi, Delhi
                                    Dec 21, 2020
                                    Resolved
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                                    Resolved

                                    Address: MAGIC AUTO, A-93, MAYA PURI, PH-2

                                    Dear concern,
                                    i have book a bag on info-look.myshopify.com dated 12-dec-20, i have paid rs 594 to razorpay shri bhandar infolook [protected]
                                    upi reference no is[protected], dated-12-dec-20.
                                    today is 210-dec-20, i have not my bag neither i have got my refund, i have paid to razor pay so you guys have reponsibility to return my amount..

                                    kinldy refund my amount which i have paid you..
                                    regards
                                    jyoti
                                    no-[protected] paytm also
                                    Aug 10, 2021
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 22, 2020
                                    Razorpay Customer Care's response                                     Hi Jyoti,

                                    It was great talking to you. As discussed, we have raised a request on your behalf with ticket ID [4764001]. Also, a dispute has been created for the transaction. Our concerned team is working on this with utmost priority and will provide an update at the earliest. Your patience is highly appreciated in the interim.

                                    Regards,
                                    Anas
                                    View replies
                                    Dear concerns
                                    I have book a portable foldable treadmill on info-lookmyshopify.com dated 28/12/2020 i have paid rupees 653 to razorpay sari bhandar care ethnic no. [protected] upi id[protected]
                                    Ihave not get my delivery i have got my refund


                                    Rajpal gulia
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                                      P
                                      Prajesh Tripura
                                      Dec 21, 2020
                                      Resolved
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                                      Resolved

                                      Address: Rt Nagar piza hurt 2 floor

                                      Please send me my money 590 rupees.
                                      Phonepay 590 rupees send now.
                                      [protected]
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Dec 21, 2020
                                      Updated by Prajesh Tripura                                       Quick my money send now 590 rupees

                                      Dec 21, 2020
                                      Updated by Prajesh Tripura                                       I request for you.. please send me my money 590 rupees..

                                      View replies
                                      Hi Prajesh,

                                      Thank you for your time on call. As discussed, a request has been raised on your behalf with the ticket ID [4760808]. Also, a dispute has been raised against the transaction. We request you to provide us some time, our concerned team is working on your issue and will provide you an update regarding the same soon.

                                      Regards,
                                      Anas
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                                        S
                                        [email protected]
                                        Dec 19, 2020
                                        Resolved
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                                        Resolved

                                        Trasaction id T2012190026029147792046
                                        Sir
                                        19.12.2020, 12.20am 5000rsmoney paid to razorpay.but not credited.
                                        In my account was 5000rs amount debited.
                                        Please refund 5000rs to my bank account
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        Razorpay customer support has been notified about the posted complaint.
                                        View replies
                                        Hi Satyam,

                                        Thank you for reaching out to us. We have raised a request on your behalf, regarding the transaction with the ticket ID [4759407]. Our concerned team is diligently working on it and will provide an update regarding the same at the earliest. Your patience is highly appreciated in the interim.

                                        Regards,
                                        Anas
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