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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
Complaints 3552
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Razorpay reviews & complaints page 117

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R
Reshma Arjun
Dec 17, 2020
Resolved
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Mam I tried to shop in online in Tstore using razorpay but transction is not successful but amount is debited
It is not refunded even after 10 days please help me to get money back even I have mailed but not responding
+2 photos
Aug 7, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Hi Reshma,

Thank you for writing to us. We have looked at your issue and a request has been raised on your behalf with the ticket ID [4750697]. The status of your query has been updated on the same. For further queries, feel free to revert back on the same email thread, we would be glad to help you out.

Best Regards,
Amith
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    Yuvrajjethva
    from Pardi, Gujarat
    Dec 16, 2020
    Resolved
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    Resolved

    I was book first complaint on Jul 2019 regards my refund money for a sum of Rs 49000/-. Everytime company give me time frame and give just satisfaction for process my complaint but till date this company only giving wrong way to process so my time frame of refund money has been passed and after that company told me that your refund money time frame has already been passed away now we can't do anything. I want to resolve my complaint can any one help me.
    Aug 7, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Hi Yuvraj,

    We apologize for the inconvenience caused to you and would like to have a look upon the issue you are facing. In order to do so, please share your transaction details along with your contact details here: https://razorpay.com/support/#request. Also, do mention the ticket ID [4746414], this will be checked by our concerned team on priority.

    Regards,
    Anas
    Team Razorpay
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      V
      vickycomrade
      Dec 16, 2020
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      My razor pay payment id:[protected]RAZ...AMOUNT TRANSFERRED:5537.96...RECEPIENT NAME: YOYO CASH, TUFFEN RUPEES.Amount transferred on 9th dec 2020..Amount got debited from my sbi account.But cash not get credited to the recepient account.Pls chk and revert asap.
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Dec 18, 2020
      Razorpay Customer Care's response
      Hi vicky,

      We would like to investigate upon your issue. In order to do so, please share your transaction and contact details here: https://razorpay.com/support/#request. Also, mention the ticket ID [4750659] so that our concerned team can have this picked up on priority and provide an update regarding the same at the earliest.

      Regards,
      Anas
      Dec 18, 2020
      Updated by vickycomrade
      [protected], [protected]

      Dec 19, 2020
      Updated by vickycomrade
      Is there any updates reg above issue?
      Dec 22, 2020
      Updated by vickycomrade
      Awaiting for positive reply...
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        N
        Nirali Nagda Rambhia
        Dec 16, 2020
        Resolved
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        Resolved

        Hello
        Have paid amount of 867 and still have not received the parcel as I had ordered on 11 December no confirmation mail nothing I have mail on the given mail I'd but no response...is this a way of your brand and products dealing in such a fraud way not expected anyways kindly refund my money or send the product
        Order number is #00002603
        Aug 7, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Hey Nirali,

        We are a payment gateway and only facilitate merchants with on-line payments. Kindly contact the merchant for any service/refund related queries. However, for further assistance, please provide your contact along with your transaction details here: https://razorpay.com/support/#request and do mention the ticket ref:[4742765]. We will get in touch with you shortly to assist you on the same.

        Regards,
        Amith
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          S
          Shirish992
          from Delhi, Delhi
          Dec 15, 2020
          Resolved
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          Resolved

          Address: NA

          Payment Id pay_G9nE4n0jRBZtHV
          Paid On 6th Dec, 2020
          Method
          shankar.gavhane.[protected]@okhdfcbank
          UPI
          Email shirish.[protected]@gmail.com
          Mobile Number [protected]
          For any order related queries, please reach out to WEBOWARES at [protected]@blendeerrr.com .

          We have ordered blender from online it rediredt to your website for the payment

          however the mail id mentioned for support is incorrect and we have received our product as weel
          Aug 7, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Hi Shirish,

          Thank you for your time on call. As discussed, a request has been raised on your behalf with the ticket ID: [4742641] and the status of the same has been updated. For further assistance, feel free to revert back to us on the same mail thread and we would be happy to assist you.

          Best Regards,
          Amith
          Shirish992's [Complaint's author] reply, Dec 16, 2020
          Hey Amit,

          After our first call I received call from same number but couldn’t pickup.

          Please let me know if any information is needed.

          Thanks,
          Shirish
          Shirish992's [Complaint's author] reply, Dec 28, 2020
          Hey Amit,

          I Have contacted my bank..and people there said transaction was made using UPI which is not a HDFC feature..and have asked to contact you guys back..I don’t want to keep playing in between bank and you guys..
          I understand your company should verify strictly before making any payment.How can you guys allow fraud company to use your gateway. I just need my money back
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            S
            Shreya Kundu
            from Powai, Maharashtra
            Dec 15, 2020
            Resolved
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            Resolved

            Address: https://sleepwearhouse.com

            Hello I purchased six products from sleepwear house on 11 DECEMBER 2020 amounting Rs 2694. They have razorpay as their payment partner. I haven't received my products till date as on 15 December. I have written two mails to Sleepwear house. But didn't received any communication from them. ORDER no. : SH00002659
            Payment transaction details : Payment Id : pay_GBbsVXD8Wc1neR.
            Please refund my amount as it seems you promoted and supported a corrupt and dishonest business House. Looking forward for your response.
            +1 photos
            Aug 14, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Dec 16, 2020
            Razorpay Customer Care's response
            Hi Shreya,

            We tried calling you, but the call went unresponsive. However, we have looked upon your issue and a request has been raised on your behalf with the ticket ID- [4742806] for which a dispute has been raised and our concerned team is working on this with priority. Kindly expect an update on the same email thread at the earliest.

            Regards, Anas
            Please elaborate the attached snapshot as taken from your site.
            I am very doubtful about it.

            No order details received : unethical Sleepwear house of FASHION POINT - Comment #3776315 - Image #0
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              D
              Dhiraj_s77
              from Powai, Maharashtra
              Dec 15, 2020
              Resolved
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              Resolved

              I have purchases a sari on trendy western on 6th oct 2020, i have the payment of 499 rs. on same day but till the time i haven't received my product.
              +2 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Hi Dhiraj,

              We have looked upon your issue and a request has been raised on your behalf with the ticket ID- [4742408] for which a dispute has been raised and our concerned team is working on this with priority. Kindly expect an update on the same email thread at the earliest.

              Regards, Anas
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                K
                KUSUMA Raju
                Dec 13, 2020
                Resolved
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                Resolved

                Address: Found add in Facebook

                I seen a product add in Facebook account and ordered a Minnyi
                jucemakerr of RS.297 Amount debited through my account no reply or track found want to complete for refund.
                +1 photos
                Aug 7, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Hi Kusuma,

                We are a payment gateway and only facilitate merchants with on-line payments. We request you to contact the merchant for any service or refund related queries. For further assistance, do write to us here: https://razorpay.com/support/#request along with your transaction and contact details. Also, mention the ticket ref:4734868 so that we can reach out to you and assist you further.

                Best Regards,
                Amith
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                  A
                  Angie66
                  from Powai, Maharashtra
                  Dec 13, 2020
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                  Resolved

                  I had ordered from sleepwear house01.
                  No order confirmation was send after order was placed.
                  And the amount was deducted.
                  Till date no response and my money got deducted.
                  +1 photos
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Dec 13, 2020
                  Updated by Angie66
                  I want a refund for amount deducted.
                  Hi Angie,

                  We tried calling you, however, the call went unresponsive. A request has been raised on your behalf with the ticket ref: 4737351 for which a dispute has been raised against the transaction and are getting this checked with the merchant. Kindly expect an update at the earliest. Your patience is highly appreciated, while we have this sorted for you.

                  Best Regards,
                  Amith
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                    S
                    sharudev
                    from Bengaluru, Karnataka
                    Dec 12, 2020
                    Resolved
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                    Resolved

                    Address: Bangalore, Rachenhalli Road,

                    Razorpay has deducted the amount, but it failed to pay the merchant.

                    My email address is sharad.[protected]@gmail.com
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Hi Sharudev,

                    We are sorry to hear about your experience. Please help us with your contact along with the transaction details here: https://razorpay.com/support/#request and do mention the ticket ref:4734666. So that this can be looked into to assist you further.

                    Best Regards,
                    Amith
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                      N
                      Neena Rani827
                      Dec 12, 2020
                      Resolved
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                      Resolved

                      Address: City Abohar State Punjab

                      I Neena Rani D/o Sh. Thakar Dass R/o Abohar having saving account in PNB
                      Abohar has been defrauded for Rs.122287/- through UPI by some unknown person
                      on 12/12/2020.Got a call from [protected] telling that you have won Rs.5000/- and
                      put your UPI PIN on PhonePe
                      When we tried to reach Customer care number of PNB we were
                      told that your number is not registered.

                      Payment gateway used in this case is Razorpay.

                      You are requested to kindly register our complaint and help us in recovering the
                      amount.

                      Neena Rani
                      [protected]
                      [protected]
                      [protected]@gmail.com
                      +1 photos
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Dec 12, 2020
                      Updated by Neena Rani827
                      Transaction Details
                      Neena Rani827

                      Verified Support
                      Dec 16, 2020
                      Razorpay Customer Care's response
                      Hi Neena,

                      Thank you for your time on call. As discussed, please share the transaction screenshots on an email thread with the ticket ID with ticket id: [4743597]. Our concerned team will have this looked into and provide you with a possible resolution at the earliest.

                      Best Regards,
                      Amith
                      Ticket no - 4745397 . I shared All the screenshots on last Saturday. And its been a week still i am not getting any update . Please make a call on my registered mobile number . Your customer care representative is not helping me in any way . He is saying to contact you on mail which i am already doing for last 7 days but no avail .

                      Cyber fraud-Illegal Transaction - Comment #3777291 - Image #0
                      Cyber fraud-Illegal Transaction - Comment #3777291 - Image #1
                      Cyber fraud-Illegal Transaction - Comment #3777291 - Image #2
                      Cyber fraud-Illegal Transaction - Comment #3777291 - Image #3
                      Cyber fraud-Illegal Transaction - Comment #3777291 - Image #4
                      Cyber fraud-Illegal Transaction - Comment #3777291 - Image #5
                      Cyber fraud-Illegal Transaction - Comment #3777291 - Image #6
                      Cyber fraud-Illegal Transaction - Comment #3777291 - Image #7
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                        N
                        Nimisha Chandra
                        Dec 12, 2020
                        Resolved
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                        Resolved

                        Hello,
                        I am Nimisha and this is for complaining about the fraud happens to me few months back.i tried so many ways to deal with this but to no avail.
                        I came to know about this site and I truly trust you in resolving the issue.
                        Few months back I received the message from the nextgenjobs.com 's employee that I got selected for part time job in the same company and then he sent me the details on my whatspp regarding the company's offering for registration.
                        I chose one of them and paid the required money that is 2000/- through razorpay only and then the person didn't respond and never call back and also when I tried to reach he switched off his phone and that time I knew I was conned.
                        Therefore, I really need you to help me getting my money back.
                        +6 photos
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 15, 2020
                        Razorpay Customer Care's response
                        Hi Nimisha,

                        Thank you for your time on call. As discussed, we have updated the status of your query on the ticket ID: 4734535. For further assistance, feel free to write back to us by reply back to the same mail thread, we would be happy to help you out.

                        Best Regards,
                        Amith
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                          R
                          Rajesh C N
                          from Powai, Maharashtra
                          Dec 10, 2020
                          Resolved
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                          Resolved

                          I ordered a short top worth rs 599 on 11th October 2020, with my spouse's mail ID, [protected]@gmail.com. The payment done through the ID pay_Fnde8QeB CrtJVe, using upi ID [protected]@okicici. But the top didn't come.
                          Please take necessary steps to resolve the problem.
                          +1 photos
                          Dec 17, 2020
                          Complaint marked as Resolved 
                          The amount refunded
                          Razorpay customer support has been notified about the posted complaint.
                          Hello Rajesh,

                          We have raised a dispute for the payment [pay_Fnde8QeBCrtJVe] and are checking this with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- 4730829 at the earliest. Requesting your kind co-operation while we get this sorted for you.

                          Regards,
                          Shlagha
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                            K
                            kamaldev sahani
                            Dec 10, 2020
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                            Address: Vellege-Ballipur, Post-darsur,bhaya-haighat, dictrit-samastipur ,(Bihar)847301

                            My transaction Id; [protected]
                            not refound my a/c please send ...
                            Razorpay customer support has been notified about the posted complaint.
                            Hi Kamaldev,

                            We understand your concern. However, we would like to investigate on your issue. Please share your transaction details along with your contact details here: https://razorpay.com/support/#request. Do mention ticket ID:4727658, we will look upon your issue and try to resolve it from our end on priority basis.

                            Regards,
                            Anas
                            Team Razorpay
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                              T
                              Tusharikaa Nagar
                              from Jabalpur, Madhya Pradesh
                              Dec 10, 2020
                              Resolved
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                              Resolved

                              I ordered from a site called lushburry.com of INR 3367. They were not able to fulfill my order to they initiated a refund of 3367 rupees on November 21, 2020. Till date, I haven't received any amount from them.
                              The rrn number provided by razorpay on my email is rfnd_G3WwD5AdvoxJCO

                              Here is the email received by me from Razorpay.

                              Lush Burry
                              [protected]
                              RRN for refund ID: rfnd_G3WwD5AdvoxJCO
                              Refund reference number (RRN) can be shared with the bank for refund tracking. Please reach out to your bank in case you don't receive the credit in the next 5-7 working days.

                              Refund Amount ₹ 3, 367 . 04
                              Refund Id rfnd_G3WwD5AdvoxJCO
                              Initiated On 20th Nov, 2020
                              Payment Amount ₹ 3, 367 . 04
                              Payment Id pay_G1SSPeniPopRfo
                              Payment Via
                              [protected]@ybl
                              UPI
                              Mobile Number [protected]
                              Email [protected]@gmail.com

                              For any order related queries, please reach out to Lush Burry at [protected]@lushburry.com

                              Have tried reaching them on phone but got no response. Please help me get my hard earned money back.

                              Thank you,
                              Tusharika
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 12, 2020
                              Razorpay Customer Care's response
                              Hi Tushar,

                              We are sorry to hear about your experience. We advise you to contact your issuing bank and file a chargeback against this transaction and they will be able to help you with the retrieval of the funds. Please check your email for step by step guide to file chargeback on the ticket: 4727965

                              Best Regards,
                              Amith
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                                SaimaSuman
                                from Bengaluru, Karnataka
                                Dec 10, 2020
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                                I ordered items worth Rs.1, 304 on EthnicCube.com with payment via razor pay on November 14, 2020 but did not receive any item till date.
                                Merchant id - 5691

                                I want refund for the amount I spent using razorpay.
                                +1 photos
                                Razorpay customer support has been notified about the posted complaint.
                                Hi Saima,

                                We are sorry about your experience, We are a payment gateway and only facilitate merchants with on-line payments.We request you to contact the merchant for any service or refund related queries. However we will look upon your issue so help us with your contact details along with the transaction Id here: https://razorpay.com/support/#request and mention the ticket id -4727679 so that we can assist you at the earliest.

                                Best regards,
                                Amith
                                Hi Amith,

                                I tried using the ticket ID in the page you mentioned. But then it said "enter a valid ID". I also tried using the "_" (underscore) instead of hyphen(-). Got the same result.

                                I agree Razorpay is a payment gateway and only facilitates merchants with online payments. But, we as a customer have complete trust in Razorpay when used for any payment and that is why we go ahead and make the transaction. So if any merchant is reported as fraud we expect you guys to take any action as we are not able to make any contact with those frauds and request you to provide the refund. Also please block any further transactions to that merchant so that others can be saved from the same.

                                PFA: Screenshot

                                Ordered items worth Rs.1,304 from ethniccube.com but did not receive any - Comment #3781619 - Image #0
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                                  Shyam Khedkar
                                  from Powai, Maharashtra
                                  Dec 9, 2020
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                                  Address: Splendid Clothing Shop

                                  I ordered LED TWS Bluetooth V5.0 Earphone 3D Stereo Bass Wireless Earbuds Headphones for Handsfree Earhook Earphone Gaming Sport Headsets × 1 from Splendid Clothing Shop on 23 November 2020. I paid through online netbanking around 9:17 Pm. I request you to refund the amount.
                                  Razorpay customer support has been notified about the posted complaint.
                                  Hi Shyam,

                                  We understand your concern. But, we are a payment gateway and only facilitate merchants with online transactions. However, we would like to investigate on this. Please share your transaction details along with your contact details here: https://razorpay.com/support/#request. Also, mention ticket ID: 4724942, we will take this up on priority.

                                  Regards,
                                  Anas
                                  Team Razorpay
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                                    M
                                    Mabu Subhani Shaik
                                    from Powai, Maharashtra
                                    Dec 9, 2020
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                                    Address: BAPATLA

                                    Respected Sir
                                    i pay amount through this one. on[protected] witn payment id Pay_G0ZS0hZ1zoVQg by ATM Card.Yet not complete my transction yet. so please rutrun my amount. My Reg Mobile No [protected], Contact No [protected] and my e-mail id is [protected]@gmail.com
                                    +1 photos
                                    Razorpay customer support has been notified about the posted complaint.
                                    Hi Mabu,

                                    We have received your request and have raised your concern to the corresponding team on ticket ID: 4725082. Our concerned team is looking upon your issue on priority and will provide an update soon. If you have any other query, reply to the same email thread. We would be glad to help you out.

                                    Regards,
                                    Anas
                                    Team Razorpay
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                                      Ashish Zade
                                      from Powai, Maharashtra
                                      Dec 9, 2020
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                                      I have not booked rail ticket, but my balance is deducted from my account.
                                      Kindly verify the information and please refund my amount soon.
                                      +2 photos
                                      Razorpay customer support has been notified about the posted complaint.
                                      Dec 09, 2020
                                      Updated by Ashish Zade
                                      Balance deducted from my account
                                      Hi Ashish,

                                      Apologies for the inconvenience caused. We checked the payment ID- pay_GATWToM2WqJUx3 and see that this is a failed payment. If the funds have been debited from your account, you will receive a credit within 7-10 business days from the date of transaction. Just in case if you haven't received a credit, please write to us here: https://razorpay.com/support/#request along with your contact details and do mention ticket ID [4726658] where our team would have this checked and will help you with a resolution at the earliest.

                                      Best Regards,
                                      Amith
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                                        PADARTI ONGOLE
                                        from Powai, Maharashtra
                                        Dec 8, 2020
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                                        Address: Nsl Textiles , Staff Qurters, Guntur Nsl textiles

                                        Sir
                                        I transferred money by using Razoray Pvt Ltd on 03-12-20 . Rs 13143.02 . There is network problem on that payment cancelled . But not received to my account .
                                        Plz check and solve this problem

                                        Thank you
                                        +1 photos
                                        Razorpay customer support has been notified about the posted complaint.
                                        Hi Padarti,

                                        We are sorry for the inconvenience caused. we have looked upon your concern and have provided an update on the ticket id - 4701645 please contact merchant for any service or refund related queries. If you need any further assistance fell free to reply to the same mentioned email thread.

                                        Best Regards,
                                        Amith
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