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Updated: Sep 9, 2025
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Razorpay reviews & complaints page 122

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J
Jeevanjyothi
Nov 4, 2020
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Address: Visakhapatnam

Dear team
I paid amount through upi patm to razorpay but amount deducted transaction failed rs3521 kindly solve my issue
+1 photos
Razorpay customer support has been notified about the posted complaint.
Nov 04, 2020
Updated by Jeevanjyothi May I know when It get solved
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Hi Jeevanjyothi,

We checked with the details provided and we found the transaction has captured by the merchant. We are a payment gateway that assists merchants with their online payments. We request you to contact them with the help of details provided over the [Ticket ID: 4599760] . Please write back to us on same mail thread for further assistance.

Best Regards,
Anirvan
Team Razorpay
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    J
    Jeevanjyothi
    Nov 4, 2020
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    Address: Visakhapatnam Andhra Pradesh

    Dear team
    I paid loan amount from kashkey app rs 3521 through upi patm amount deducted transaction failed, neither my amount was refunded nor payment details updated in kashkey app, i request you to kindly solve my issue
    My contact no [protected]
    +1 photos
    Razorpay customer support has been notified about the posted complaint.
    View replies
    Hi Jeevanjyothi,

    We checked with the details provided and we found the transaction has captured by the merchant. We are a payment gateway that assists merchants with their online payments. We request you to contact them with the help of details provided over the [Ticket ID: 4599760] . Please write back to us on same mail thread for further assistance.

    Best Regards,
    Anirvan
    Team Razorpay
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      P
      Pooja sudhindra
      Nov 4, 2020
      Resolved
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      Resolved

      Dear Razorpay,

      I had made a transaction of INR. 298/- on 26 October 2020 via your payment gateway on website SareeDzire.com

      I have attached screenshot the payment ID of successful payment recieved from your email ID

      Though the payment was successful i have not received any confirmation from the seller.

      I tried contacting their customer care but the phone is switched off and therefore had sent them an email which they have not replied yet.

      I am unable to know if they would send me the product or not. It looks like a suspicious activity as the purchase was done of SareeDzire.com payment is shown succesful.

      I humbly request you to take a not of this mail on high alert basis and process for a refund as the website is using your payment gateway.
      +1 photos
      Aug 13, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Nov 06, 2020
      Razorpay Customer Care's response       Hi Pooja,

      I am sure this has been very frustrating for you going back and forth with us. Rest assured that we hear you and want to win back the trust. We have raised a dispute for the payment [pay_FtXnlZsv9pVbSm] and are checking this with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- [4599661] at the earliest. Requesting your kind co-operation in the interim.

      Regards,
      Anirvan
      Team Razorpay
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        V
        Vaishali awasthi
        Nov 4, 2020
        Resolved
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        Address: Online store

        I have placed an order #3299
        From Poosonali.[protected]@gmail.com
        Of 689 rupees I have not yet received any confirmation of the order and no delivery status. I need the contact number of shopgone or else I need my payment back..
        Further contact me [protected]
        +2 photos
        Nov 4, 2020
        Complaint marked as Resolved 
        [email protected]
        Razorpay customer support has been notified about the posted complaint.
        Nov 04, 2020
        Updated by Vaishali awasthi         I have submitted the mail I'd of the company could you please confirm that whether I will receive my order or it's a fraud company???
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          A
          Aruna Devi Baskaran
          Nov 4, 2020
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          In my Facebook newsfeed, I got to know about this website and I simply searching dress for my kid. It looks nice and place an order. Payment page redirects to your site and it was successful. After 3 days only, I came to know about that cutegirlcreation website is a fake one and they are cheating the people with attractive discounts showing in their page. My suggestion is nowadays payment for anything becomes so much easier and some people misusing that. Through your website many fraud payments happening.. So before giving authority to them, verify their business and process everything..
          +1 photos
          Razorpay customer support has been notified about the posted complaint.
          View replies
          Hi Aruna,

          We are sorry to hear that you have not received the services for the transaction. We tried reaching out to the merchant multiple times but the merchant has been unresponsive. We request you to file a chargeback regarding this transaction at your issuing bank. A detailed mail has been sent on the email thread with the ticket ID [4600235] regarding the process. Do revert back to us for any further query, we would be happy to assist you.

          Best Regards,
          Anirvan
          Team razorpay
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            D
            D Ahimsapriya Paulraj
            Nov 4, 2020
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            I have ordered 2 dress on 26th Nov 2020 in loveofashion.com. The payment is made via Razorpay and the amount has been deducted. But its been more than 10 days there is no update regarding the shipment/ delivery details. Is there any way to initiate refund of my paid amount. Kindly help me to get my back. Thank you
            Razorpay customer support has been notified about the posted complaint.
            View replies
            Hey D Ahimsapriya,

            we would like to have a closer look at it. Could you please help us with your transaction details along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket reference number: [4599517], so that we can have it looked into and get back to you at the earliest.

            Best Regards,
            Anirvan
            Team Razorpay
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              R
              Rocky Paswan
              Nov 4, 2020
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              Address: Bommsandra

              Main Paisa Karti Hai Magar Mere Loan Kuchh Bhi Nahin hua hai please kal tak mera Paisa tranfar ho jana chahie
              +1 photos
              Razorpay customer support has been notified about the posted complaint.
              Nov 04, 2020
              Updated by Rocky Paswan               Plz chak sir

              View replies
              Hey Rocky,

              we would like to have a closer look at it. Could you please help us with your transaction details along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket reference number: [4599415], so that we can have it looked into and get back to you at the earliest.

              Best Regards,
              Anirvan
              Team Razorpay
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                A
                Asish90
                Nov 3, 2020
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                My payment was deducted yesterday and it has still not reflected with the merchant and I have been charged overdue fine for it
                +1 photos
                Razorpay customer support has been notified about the posted complaint.
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                Hey Ashish,

                We are sorry to hear this. Could you please help us with your transaction details along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket reference number: 4589280, so that we can have it looked into and get back to you at the earliest.

                Best Regards,
                Siddhant
                Team Razorpay
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                  S
                  S sow
                  Nov 3, 2020
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                  We ordered trolleys from shopgone which processed transaction through razorpay theyp are not responding to our mails and there is no information about the delivery I hope u helpus
                  Razorpay customer support has been notified about the posted complaint.
                  View replies
                  Hi,

                  We are glad that you have reached out to us. Kindly share your contact and transaction details here: https://razorpay.com/support/#request and do mention the ticket id - 4582679 so that we can help you out at the earliest regarding the same.

                  Regards,
                  Komal Shetty
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                    S
                    S sow
                    Nov 3, 2020
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                    Ordered trolly from shopgone through which payment is done thru razorpay we didn't receive any info about our order
                    Razorpay customer support has been notified about the posted complaint.
                    View replies
                    Hi,

                    We are glad that you have reached out to us. Kindly share your contact and transaction details here: https://razorpay.com/support/#request and do mention the ticket id - 4582679 so that we can help you out at the earliest regarding the same.

                    Regards,
                    Komal Shetty
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                      J
                      Jaishree Kendre
                      Nov 2, 2020
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                      Address: 4, janvi appartment, behind ramayi super shopy, Veynkatesh nagar risod

                      I applied for new passport bt goverment passport office didnt get payment... and payment done by razorpay... so refund my amount
                      Razorpay customer support has been notified about the posted complaint.
                      View replies
                      Hi Jaishree,

                      Thank you for your time on call. As discussed, we request you to escalate regarding this transaction at your issuing bank. A detailed mail has been sent on the email thread with the ticket ID [4582874] regarding the process. Do revert back to us for any further queries, we would be happy to assist you.

                      Regards,
                      Anirvan Kumar Roy
                      Team Razorpay
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                        C
                        Cashgold
                        Nov 2, 2020
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                        Address: Banglore

                        I have paid 601 rs to via raxorpay behalf of zopnow.in I have no received to mail and msg .I have checked to review he is fraud so please return my money
                        +1 photos
                        Razorpay customer support has been notified about the posted complaint.
                        View replies
                        Hi,

                        We apologise for the inconvenience caused. In order to assist you further, kindly share the email ID and contact details here: https://razorpay.com/support/#request and do mention the [ ticket id -4582691 ] so that we can get in touch with you and assist you on the same at the earliest.

                        Regards,
                        Praveen R.
                        Team Razorpay.
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                          P
                          Persis Martin
                          Oct 31, 2020
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                          Thru razorback I made an online purchase but I didn't get any confirmation from that shop gone associated with razorpay

                          My email is persis.[protected]@gmail.com
                          [protected]

                          My amount for deducted but no reply regarding shipping of products by that shop gone who is using razor pay
                          +1 photos
                          Razorpay customer support has been notified about the posted complaint.
                          View replies
                          Hi Persis,

                          I am sure this has been very frustrating for you going back and forth with us. Rest assured that we hear you and want to win back the trust. we have raised a dispute for the payment [pay_FvXoY8sMMLpWTf] and are checking this with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- 4576636 at the earliest. Requesting your kind co-operation in the interim.

                          Regards,
                          Team Razorpay
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                            C
                            Crazy YouTube
                            Oct 31, 2020
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                            Free Fire Diamond Top-up Related

                            Address: [email protected]

                            Payment I'd pay_Fs112XPmYCtsvS Payment is done By Net Banking on jio But Amount is deducted But Order is Not Recive In My Free fire Account On Diamond Want A Refund Of the deducted Amount 300...
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                            C
                            Crazy YouTube
                            Oct 31, 2020
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                            Address: Lalganj Bihar

                            Please Refund My Money 300
                            +1 photos
                            Razorpay customer support has been notified about the posted complaint.
                            Oct 31, 2020
                            Updated by Crazy YouTube                             Please Refund my money Rs 300
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                              S
                              Sankar Chaudhuri
                              Oct 30, 2020
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                              Resolved

                              Hi,
                              I bought an item from Boat Lifestyle just now and paid to Razorpay through Amazon pay wallet Rs. 899. Paid via Amazon pay on 30th Oct 2020 at 10.31 pm. Amazon order id P[protected]. The money went out of my Amazon account but due to some technical problems at your site it did not gone though and order was cancelled. I would like you to send back the money to my Amazon account ASAP please as my Boat order has been cancelled.
                              My contact id: [protected]@hotmail.com
                              Mob no [protected].
                              Aug 8, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              View replies
                              Hi Sankar,

                              I am sure this was frustrating and sometimes we miss to delight our customers. Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

                              Regards,
                              Team Razorpay
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                                A
                                Anji Panga
                                Oct 30, 2020
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                                Address: Nalagonda,madhurapuri Nagar,Sagar road,opposite.indrareddy function hall,pin.no:-508004

                                Not delivered
                                +1 photos
                                Razorpay customer support has been notified about the posted complaint.
                                Oct 30, 2020
                                Updated by Anji Panga                                 Not delivered to me.please send money return back

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                                  T
                                  Tarakaramakrishna Narra
                                  Oct 29, 2020
                                  Resolved
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                                  Resolved

                                  Address: Nizampatnam Guntur district Andra Pradesh pin code 522314
                                  Website: Vast razar pay website

                                  FREE fire dimands not give sar please give domands
                                  +1 photos
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Oct 29, 2020
                                  Updated by Tarakaramakrishna Narra                                   Please give sar FREE fire dimands please sar
                                  View replies
                                  Hi Tarakaramakrishna,

                                  We always strive to delight our customers. But in this case, we might have missed a trick, which is less than ideal for us. We are a payment gateway that assists merchants with their online payments. For any service/refund related queries, please reach out to the merchant. For any further queries you can write to us at: https://razorpay.com/support/#request and our team will get in touch with you to address the same.

                                  Regards,
                                  Team Razorpay.
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                                    T
                                    thakurrajeev172
                                    Oct 29, 2020
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                                    Resolved

                                    Rozorpay helping the fraud and cheating company to make fraud

                                    Address: IKIGAI management support mobile number -8956117456
                                    Website: gem-portal.org

                                    Razorpay are helping the other fraud company to cheat the peoples,

                                    let me Describe the incident, is taken place on 26/10/2020 when I want to register for the Gem OEM registration from government website name Gem, as what now every fraud companies are doing, as they created the clone of the government website and same to same registration procedure and pictures they uploaded that no one able to recognize whether that a original...
                                    +2 photos
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                                    G
                                    Garima Sjaral
                                    Oct 29, 2020
                                    Resolved
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                                    Resolved

                                    I ordered a book for Rs271 from bookish santa through Razorpay on 21 Oct 2020. I haven't received any order confirmation, neither have i received my order
                                    +1 photos
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Garima,

                                    We always strive to delight our customers. But in this case, we might have missed a trick, which is less than ideal for us. We have raised a dispute for the payment [pay_FrNPb0LM1hwCxb] and are checking this with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- 4576336 at the earliest. Requesting your kind co-operation in the interim.

                                    Regards,
                                    Team Razorpay.
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