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Updated: Apr 4, 2026
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Razorpay reviews & complaints page 122

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N
Nzk
Nov 5, 2020
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Address: Bangalore

I booked some groceries on zopnow site and made the payment online for rupees 1666.80 .the order got cancelled but the amount was not refunded.payment was made through Razorpay.
Razorpay customer support has been notified about the posted complaint.
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    A
    Ananiya
    Nov 4, 2020
    Resolved
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    Resolved

    Address: Eme records secundrabad telangna 500015

    I am purchase to item of patanjali but item not received me
    Nov 4, 2020
    Complaint marked as Resolved 
    Dear sir me alredy tfr to ptanjli item purchasing 263 on 31 Oct 2020 but item and amount no received me
    Razorpay customer support has been notified about the posted complaint.
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      S
      Sayma123
      Nov 4, 2020
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      I have ordered some Products from thefashionforever.com but I didn't received any confirmation message yet from the site Please refund my money back to my account as soon as possible.
      Razorpay customer support has been notified about the posted complaint.
      View replies
      Hi Sayma,

      I am sure this has been very frustrating for you going back and forth with us. Rest assured that we hear you and want to win back the trust. we have raised a dispute for the payment [pay_FuKVjoZJcOB05S] and are checking this with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- [4599838] at the earliest. Requesting your kind co-operation in the interim.

      Regards,
      Anirvan
      Team Razorpay
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        J
        Jeevanjyothi
        Nov 4, 2020
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        Address: Visakhapatnam

        Dear team
        I paid amount through upi patm to razorpay but amount deducted transaction failed rs3521 kindly solve my issue
        Razorpay customer support has been notified about the posted complaint.
        Nov 04, 2020
        Updated by Jeevanjyothi         May I know when It get solved
        View replies
        Hi Jeevanjyothi,

        We checked with the details provided and we found the transaction has captured by the merchant. We are a payment gateway that assists merchants with their online payments. We request you to contact them with the help of details provided over the [Ticket ID: 4599760] . Please write back to us on same mail thread for further assistance.

        Best Regards,
        Anirvan
        Team Razorpay
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          J
          Jeevanjyothi
          Nov 4, 2020
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          Address: Visakhapatnam Andhra Pradesh

          Dear team
          I paid loan amount from kashkey app rs 3521 through upi patm amount deducted transaction failed, neither my amount was refunded nor payment details updated in kashkey app, i request you to kindly solve my issue
          My contact no [protected]
          Razorpay customer support has been notified about the posted complaint.
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          Hi Jeevanjyothi,

          We checked with the details provided and we found the transaction has captured by the merchant. We are a payment gateway that assists merchants with their online payments. We request you to contact them with the help of details provided over the [Ticket ID: 4599760] . Please write back to us on same mail thread for further assistance.

          Best Regards,
          Anirvan
          Team Razorpay
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            P
            Pooja sudhindra
            Nov 4, 2020
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            Resolved

            Dear Razorpay,

            I had made a transaction of INR. 298/- on 26 October 2020 via your payment gateway on website SareeDzire.com

            I have attached screenshot the payment ID of successful payment recieved from your email ID

            Though the payment was successful i have not received any confirmation from the seller.

            I tried contacting their customer care but the phone is switched off and therefore had sent them an email which they have not replied yet.

            I am unable to know if they would send me the product or not. It looks like a suspicious activity as the purchase was done of SareeDzire.com payment is shown succesful.

            I humbly request you to take a not of this mail on high alert basis and process for a refund as the website is using your payment gateway.
            Aug 13, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Nov 06, 2020
            Razorpay Customer Care's response             Hi Pooja,

            I am sure this has been very frustrating for you going back and forth with us. Rest assured that we hear you and want to win back the trust. We have raised a dispute for the payment [pay_FtXnlZsv9pVbSm] and are checking this with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- [4599661] at the earliest. Requesting your kind co-operation in the interim.

            Regards,
            Anirvan
            Team Razorpay
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              V
              Vaishali awasthi
              Nov 4, 2020
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              Resolved

              Address: Online store

              I have placed an order #3299
              From Poosonali.[protected]@gmail.com
              Of 689 rupees I have not yet received any confirmation of the order and no delivery status. I need the contact number of shopgone or else I need my payment back..
              Further contact me [protected]
              Nov 4, 2020
              Complaint marked as Resolved 
              [email protected]
              Razorpay customer support has been notified about the posted complaint.
              Nov 04, 2020
              Updated by Vaishali awasthi               I have submitted the mail I'd of the company could you please confirm that whether I will receive my order or it's a fraud company???
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                A
                Aruna Devi Baskaran
                Nov 4, 2020
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                In my Facebook newsfeed, I got to know about this website and I simply searching dress for my kid. It looks nice and place an order. Payment page redirects to your site and it was successful. After 3 days only, I came to know about that cutegirlcreation website is a fake one and they are cheating the people with attractive discounts showing in their page. My suggestion is nowadays payment for anything becomes so much easier and some people misusing that. Through your website many fraud payments happening.. So before giving authority to them, verify their business and process everything..
                Razorpay customer support has been notified about the posted complaint.
                View replies
                Hi Aruna,

                We are sorry to hear that you have not received the services for the transaction. We tried reaching out to the merchant multiple times but the merchant has been unresponsive. We request you to file a chargeback regarding this transaction at your issuing bank. A detailed mail has been sent on the email thread with the ticket ID [4600235] regarding the process. Do revert back to us for any further query, we would be happy to assist you.

                Best Regards,
                Anirvan
                Team razorpay
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                  D
                  D Ahimsapriya Paulraj
                  Nov 4, 2020
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                  I have ordered 2 dress on 26th Nov 2020 in loveofashion.com. The payment is made via Razorpay and the amount has been deducted. But its been more than 10 days there is no update regarding the shipment/ delivery details. Is there any way to initiate refund of my paid amount. Kindly help me to get my back. Thank you
                  Razorpay customer support has been notified about the posted complaint.
                  View replies
                  Hey D Ahimsapriya,

                  we would like to have a closer look at it. Could you please help us with your transaction details along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket reference number: [4599517], so that we can have it looked into and get back to you at the earliest.

                  Best Regards,
                  Anirvan
                  Team Razorpay
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                    R
                    Rocky Paswan
                    Nov 4, 2020
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                    Address: Bommsandra

                    Main Paisa Karti Hai Magar Mere Loan Kuchh Bhi Nahin hua hai please kal tak mera Paisa tranfar ho jana chahie
                    Razorpay customer support has been notified about the posted complaint.
                    Nov 04, 2020
                    Updated by Rocky Paswan                     Plz chak sir

                    View replies
                    Hey Rocky,

                    we would like to have a closer look at it. Could you please help us with your transaction details along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket reference number: [4599415], so that we can have it looked into and get back to you at the earliest.

                    Best Regards,
                    Anirvan
                    Team Razorpay
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                      A
                      Asish90
                      Nov 3, 2020
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                      My payment was deducted yesterday and it has still not reflected with the merchant and I have been charged overdue fine for it
                      Razorpay customer support has been notified about the posted complaint.
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                      Hey Ashish,

                      We are sorry to hear this. Could you please help us with your transaction details along with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket reference number: 4589280, so that we can have it looked into and get back to you at the earliest.

                      Best Regards,
                      Siddhant
                      Team Razorpay
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                        S
                        S sow
                        Nov 3, 2020
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                        We ordered trolleys from shopgone which processed transaction through razorpay theyp are not responding to our mails and there is no information about the delivery I hope u helpus
                        Razorpay customer support has been notified about the posted complaint.
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                        Hi,

                        We are glad that you have reached out to us. Kindly share your contact and transaction details here: https://razorpay.com/support/#request and do mention the ticket id - 4582679 so that we can help you out at the earliest regarding the same.

                        Regards,
                        Komal Shetty
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                          S
                          S sow
                          Nov 3, 2020
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                          Ordered trolly from shopgone through which payment is done thru razorpay we didn't receive any info about our order
                          Razorpay customer support has been notified about the posted complaint.
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                          Hi,

                          We are glad that you have reached out to us. Kindly share your contact and transaction details here: https://razorpay.com/support/#request and do mention the ticket id - 4582679 so that we can help you out at the earliest regarding the same.

                          Regards,
                          Komal Shetty
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                            J
                            Jaishree Kendre
                            Nov 2, 2020
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                            Address: 4, janvi appartment, behind ramayi super shopy, Veynkatesh nagar risod

                            I applied for new passport bt goverment passport office didnt get payment... and payment done by razorpay... so refund my amount
                            Razorpay customer support has been notified about the posted complaint.
                            View replies
                            Hi Jaishree,

                            Thank you for your time on call. As discussed, we request you to escalate regarding this transaction at your issuing bank. A detailed mail has been sent on the email thread with the ticket ID [4582874] regarding the process. Do revert back to us for any further queries, we would be happy to assist you.

                            Regards,
                            Anirvan Kumar Roy
                            Team Razorpay
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                              C
                              Cashgold
                              Nov 2, 2020
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                              Address: Banglore

                              I have paid 601 rs to via raxorpay behalf of zopnow.in I have no received to mail and msg .I have checked to review he is fraud so please return my money
                              Razorpay customer support has been notified about the posted complaint.
                              View replies
                              Hi,

                              We apologise for the inconvenience caused. In order to assist you further, kindly share the email ID and contact details here: https://razorpay.com/support/#request and do mention the [ ticket id -4582691 ] so that we can get in touch with you and assist you on the same at the earliest.

                              Regards,
                              Praveen R.
                              Team Razorpay.
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                                P
                                Persis Martin
                                Oct 31, 2020
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                                Thru razorback I made an online purchase but I didn't get any confirmation from that shop gone associated with razorpay

                                My email is persis.[protected]@gmail.com
                                [protected]

                                My amount for deducted but no reply regarding shipping of products by that shop gone who is using razor pay
                                Razorpay customer support has been notified about the posted complaint.
                                View replies
                                Hi Persis,

                                I am sure this has been very frustrating for you going back and forth with us. Rest assured that we hear you and want to win back the trust. we have raised a dispute for the payment [pay_FvXoY8sMMLpWTf] and are checking this with the merchant. Please allow us some time and we will get back to you with an update on the email thread with ticket ID- 4576636 at the earliest. Requesting your kind co-operation in the interim.

                                Regards,
                                Team Razorpay
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                                  C
                                  Crazy YouTube
                                  Oct 31, 2020
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                                  Free Fire Diamond Top-up Related

                                  Address: [email protected]

                                  Payment I'd pay_Fs112XPmYCtsvS Payment is done By Net Banking on jio But Amount is deducted But Order is Not Recive In My Free fire Account On Diamond Want A Refund Of the deducted Amount 300...
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                                  Crazy YouTube
                                  Oct 31, 2020
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                                  Address: Lalganj Bihar

                                  Please Refund My Money 300
                                  Razorpay customer support has been notified about the posted complaint.
                                  Oct 31, 2020
                                  Updated by Crazy YouTube                                   Please Refund my money Rs 300
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                                    S
                                    Sankar Chaudhuri
                                    Oct 30, 2020
                                    Resolved
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                                    Resolved

                                    Hi,
                                    I bought an item from Boat Lifestyle just now and paid to Razorpay through Amazon pay wallet Rs. 899. Paid via Amazon pay on 30th Oct 2020 at 10.31 pm. Amazon order id P[protected]. The money went out of my Amazon account but due to some technical problems at your site it did not gone though and order was cancelled. I would like you to send back the money to my Amazon account ASAP please as my Boat order has been cancelled.
                                    My contact id: [protected]@hotmail.com
                                    Mob no [protected].
                                    Aug 8, 2021
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Sankar,

                                    I am sure this was frustrating and sometimes we miss to delight our customers. Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

                                    Regards,
                                    Team Razorpay
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                                      A
                                      Anji Panga
                                      Oct 30, 2020
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                                      Address: Nalagonda,madhurapuri Nagar,Sagar road,opposite.indrareddy function hall,pin.no:-508004

                                      Not delivered
                                      Razorpay customer support has been notified about the posted complaint.
                                      Oct 30, 2020
                                      Updated by Anji Panga                                       Not delivered to me.please send money return back

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