Razorpay Complaints & Reviews

Hello,

I tried to book a ticket from irctc. After the payment screen, it didn't show the ticket confirmation screen. The amount has been deducted from my account and the ticket status is showing "pending form bank end".

Below is the transaction id
[protected]

May i know in this case the ticket will be booked or ticket amount will be refunded back in my account.

Thanks,
Khalid

Sep 30, 2018

Complaint marked as Resolved

The problem was due to a payment gateway issue. The transaction completion message was not propagated to irctc due to which this issue came. The customer care told me that the refund amount will be credited back in my account.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Razorpay Customer Care's response Hi Khalid,

We were unable to find any transaction with: [protected], please write to us at: https://razorpay.com/contact/#request with the transaction details/screenshots of the transaction and we'll be happy to assist you.

Regards,
Team Razorpay

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A

Anuj Lachyan

from Pune, Maharashtra

Oct 1, 2018

Issuer Bank: State Bank of India

To: IRCTCC (razorpay.[protected]@hdfcbank)

Google Transaction ID: CICAgKCCzJfOJQ
UPI Transaction ID:[protected]

Amount debited but ticket not booked please refund money

ticket not booked and showing status pending from bank end - Comment #3226056 - Image #0

ticket not booked and showing status pending from bank end - Comment #3226056 - Image #1

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Razorpay Customer Care's response, Oct 4, 2018

Verified Support

Hi Anuj,

We have updated you with the status of the transaction on ticket with reference number: 265496. Feel free to write to us on the same email thread for any further queries.

Regards,
Team Razorpay

A

Anuj Lachyan

from Pune, Maharashtra

Oct 5, 2018

Not get yet money refund pls refund it with below id photo with date 28 sept 2018

ticket not booked and showing status pending from bank end - Comment #3230550 - Image #0

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Anuj Lachyan's reply, Oct 5, 2018

Dear
Please see below bank statement 28/09/2018 transaction id 827122961818 this amount 265/- debited from my account but ticket not recieved showing pending from bank end. This amount is not refunded from you.

On the date of 2 October 2018 it's shows no response from bank and once again automatically debited 265/-from account and on 3 oct 2018 it is revirted the amount 265/- refunded.

But the case is on 28sept2018 the amount debited 265/-not get yet.please refund that amount. Please contact me on 8830555695 I will explain. Please attached files. Refund me

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Address: Pune, Maharashtra, 411015

Website: IRCTC app

Hi,

I booked the ticket on[protected] from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi.

Also I have paid 3 times as I was in an emergency. Please refund my other 2 additional transactions

My upi id is agent.[protected]@okaxis.
My payment phone no is [protected].

Please refund my money back...

Nov 2, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2018

Razorpay Customer Care's response Hi Shubham,

We were unable to find the transaction with the details provided. Please write to us at: https://razorpay.com/contact/#request with the screenshots/details of the transaction and we'll be happy to assist you.

Regards,
Team Razorpay

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T

timku kumar

from Dehra Dun, Uttarakhand

Oct 1, 2018

Payment is deducted from my account but ticket is not booked it shows transation failed my transaction id of bhim app is[protected] and irctc failed transation id is [protected]
If any plz contact [protected]

Reply

timku kumar's reply, Sep 24, 2018

I haven today 24 september 9:37 AM

Razorpay Customer Care's response, Oct 4, 2018

Verified Support

Hi Timku,

We checked the transaction: 100001453002685 and see that a refund was successfully processed on: 29th Sep, 2018. It would take 5 - 7 working days for a credit to reflect in your account. Working days does not include Saturdays, Sundays and Bank Holidays. Feel free to write to us for any further queries at: https://razorpay.com/contact/#request

Regards,
Team Razorpay

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Hi,

I booked the ticket on 22.9.18 from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com

How shall i send you transaction id?

Nov 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2018

Razorpay Customer Care's response Hi Ashok,

You can write to us at https://razorpay.com/contact/#request with the transaction details and we'll be glad to assist you.

Regards,
Team Razorpay

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Address: 560070

I did a payment of rs 6500 on 9/sep/2018 it showed payment sucessful and money was deducted but it was not credited to the receivers account and after 5 days on 14 sep i got a email that your payment was failed and money will be refunded with 7 days but even after 10 days still i didn't get a refund i'm extremely disappointed by this service. Razarpay wasted my 15 days and not refunded the money
Payment id: pay_avz9cb4mp37llv

Oct 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Razorpay Customer Care's response Hi Abhishek,

We are checking the status of the refund with the banks. Also, we have updated you on the mail with reference number: 260661. Please follow the mail thread for further updates.

Best regards,
Team Razorpay

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S

[email protected]

from Savantvadi, Maharashtra

Sep 25, 2018

I have paid money by bhim app hence not received insurance policy yet

money not refunded - Comment #3219956 - Image #0

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[email protected]'s reply, Sep 22, 2018

Amount of Rs 1894/- was deducted for renual of my bike- Tvs star sport! MH07N 8915 previous policy no 164501/31/2018/3040 by Aco general insurance ltd. But neither given acknowledgement receiot nor send renewed policy

[email protected]'s reply, Sep 22, 2018

Transaction recdipt of amount by bhim app is added in the image attached with

Razorpay Customer Care's response, Oct 4, 2018

Verified Support

Hi,

We see that the payment for the reference number: 826205520523 is a successful transaction. Please contact the merchant for any service related queries/refunds. Feel free to write to us at: https://razorpay.com/contact/#request for any further queries.

Regards,
Team Razorpay

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Address: Chhatarpur, Madhya Pradesh, 471001

It's more then a month when I posted a complaint about my transaction failure . When I tried to book a ticket from IRCTC through UPI by razorpay gateway so my money had deducted but ticket not booked. Today it's more than a month I don't get any refund from razorpay side.
So please tell me it's from razorpay side or my back side.
Kindly please pay attention on my problem
Kindly please try to sort it out soon.

+2 photos

Oct 26, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Razorpay Customer Care's response Hi Jaideep,

We checked and see that the refund has been processed from our end. For further details please refer to the mail with reference number: 17885. Feel free to write back to us on the same mail thread for further queries.

Thanks and regards,
Team Razorpay

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Hi,

Booked ticket on irctc using razor pay amount debited inr 2437.48 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to respond anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message received from my bank as below:

Rs 2437.48 debited from a/c *6529 on 23-09-18 to razorpay. [protected]@hdfcbank (Upi ref no[protected] please connect with me on below mail id if you need nay further information.

Regards,
Deepak thakkar

Oct 25, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Razorpay Customer Care's response Hi Deepak,

We checked the transaction and see that this is an unsuccessful transaction. If there is a debit for the same in your account, the amount will be credited to your account in 7-10 working days.
Feel free to write to us at https://razorpay.com/contact/ in case of further queries and we will be glad to assist.

Thanks and Regards,
Team Razorpay

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Address: Jaipur, Rajasthan, 302033

I tried to book tickets on irctc via bhim. Money deducted (300 rs) from bhim app but on irctc status showing ticket not booked.
So please provide me refund asap. I am attaching here both side screenshots. (Screenshot of bhim app and irctc)

My bhim upi - [protected]@upi
Mobile-[protected]
Email-ashish. [protected]@gmail.com
Deducted money - 300
Dated - 23/09/18

+2 photos

Oct 25, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

Razorpay Customer Care's response Hi Ashish,

We checked and see that it is an unsuccessful transaction. You will receive an auto-refund within 7-10 working days from the date of transaction. We have updated you over the mail with reference number: 261895. Feel free to write back to us on the same mail thread for further queries.

Best regards,
Team Razorpay

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V

vin2588

from Delhi, Delhi

Sep 26, 2018

I have booked ticket using IRCTC App and choose razorpay for UPI.The traction id :[protected]
I booked a ticket and do the payment but the IRCTC show pending from Bank end.
Amount Rs.441.36

i tried to book a ticket on irctc. but money got deducted on bhim and ticket was not booked. - Comment #3221471 - Image #0

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Razorpay Customer Care's response, Sep 28, 2018

Verified Support

Hi,

We checked the transaction in reference to 826814407095 and see that this is an unsuccessful transaction. You will receive the the refund for the same in your account within in 7-10 working days.
Feel free to write to us over: https://razorpay.com/contact/ for further details, we will be glad to help.

Thanks and Regards,
Team Razorpay

N

Narender Reddy Gurrala

from Bengaluru, Karnataka

Sep 26, 2018

I Have paid around 52000 rs on the website
futureclouds.in/shoppingcart.phpet

Please treat this as a fraud transaction and do the needful.
To get those money back

please call on [protected]

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Razorpay Customer Care's response, Sep 28, 2018

Verified Support

Hey Narendra,

Thank you for bringing this to our notice. Our team is looking into this. Kindly follow the mail thread with reference no. 264838 for further updates.

Thanks and regards,
Team Razorpay

V

Venkata krishna Sundararajan

from Hyderabad, Telangana

Sep 26, 2018

I made transaction to goibibo of Rs. 3881 and payment has not received by goibibo but money is deducted from bank. The transaction id is GOFLD[protected]. Please let me know when the amount will be reverted back to the account.
My bank asked me to contact you guys for help. Please do the needful to refund the amount back.

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Razorpay Customer Care's response, Sep 28, 2018

Verified Support

Hi Venkata,

We checked our logs and see that the transaction GOFLD244101534934190 was successfully refunded from our end on 17th Sep, 2018. For further details, please reach out to us on https://razorpay.com/contact/ and our team will be happy to assist.

Thanks and regards,
Team Razorpay

S

Santosh Bhosure

from Pune, Maharashtra

Sep 27, 2018

I had made two transactions through ICICI bank account of Rs 150000 each on 14-Sep-2018.
Out of that One was failed. But money has debited for both the transactions from account but Only one transaction amount has received by beneficiary Ticket no # 262091
# 263172
# 263173

i tried to book a ticket on irctc. but money got deducted on bhim and ticket was not booked. - Comment #3222975 - Image #0

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Razorpay Customer Care's response, Oct 4, 2018

Verified Support

Hi Santosh,

We have updated you with the status of the transactions on ticket with reference number: 262031. Feel free to write back to us on the same thread for any further queries.

Regards,
Team Razorpay

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Dear sir,

I have tried serval time to book premium tatkal ticket on 5th September 2018 from MVU to NDLS.After deduction of my money for the same i.e Rupees 1955, I didn't get my money or confirm ticket .

Transaction no - [protected]

I had also tried to book with net banking on same date and Rupees1967.48 was deduct for the same but money was refunded.But for the transaction made with card details, refund of Rs.1955 is still due.

As per conversation with IRCTC Customer care this was settlement failed transaction for which no amount was deducted from irctc end.

More details of that transaction is attached here with for your kind consideration.

Thanks & Regards

Preeti kumari

+1 photos

Oct 26, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Razorpay Customer Care's response Hi Preeti,

We checked our logs and see that the transaction [protected] was successfully refunded on Sept 10th, 2018 from our end. For further details, please reach out to us on https://razorpay.com/contact/ and our team will be happy to assist.

Thanks and regards,
Team Razorpay

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Address: Kolkata, West Bengal, 700132

Website: www.razorpay.com

I paid shuttl rs 1200 on 14/08/2018 using icici upi. Razorpay was the payment gateway. Amount was deducted from my account but shuttl informed me that they have not received the amount. Razorpay sent me a refund initiation mail and asked me to wait 10 days for the refund of rs 1200. It has been more than a month and i have not yet received the refund!
Service request raised with razorpay: 256756
Grievance raised with razorpay: 39183

Oct 1, 2018

Complaint marked as Resolved

It took a long time. Reached out to bank. Bank asked me to reach out to Razorpay. Razorpay kept delaying it. I raised one request and two grievances at Razorpay's website. But nothing was resolved. I raised a complaint here. Still no concrete response even after 10 days. Finally I raised a complaint on twitter. It was resolved in 1 day after that.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

Razorpay Customer Care's response Hi Suraj,

We are having this checked with the bank on priority. We will keep you updated on the status of the transaction on ticket with reference number: 256756 once we get a positive revert from them. Your patience is highly appreciated.

Regards,
Team Razorpay

Sep 25, 2018

Updated by Suraj2006 It has been 4 days since this complaint. It has been almost 10 days since the ticket was registered at your website. It has been more than a month since you have not refunded me the amount of 1200. I do not think you are taking this on priority. If you do not refund my money soon I will presume you are just cheating me of 1200 rupees and file a formal fraud case against you.

Sep 26, 2018

Updated by Suraj2006 Still no update? You are not even picking up call in[protected]. This is horrible service from your side.

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P

Pas831

from Pune, Maharashtra

Sep 21, 2018

This kind of service is not acceptable by consumers.
Please let me know how much time it will take to refund my money.
If possible refund immediate.

refund not received for failed transaction - Comment #3215216 - Image #0

refund not received for failed transaction - Comment #3215216 - Image #1

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Razorpay Customer Care's response, Sep 22, 2018

Verified Support

Hi,

We see that the UPI reference no: 826213952807 is an unsuccessful transaction. Rest assured, you will receive a credit in your account within 7-10 working days automatically. Feel free to write to us at: https://razorpay.com/contact/ for any further queries.

Thanks and regards,
Razorpay

Suraj2006's [Complaint's author] reply, Sep 25, 2018

Keep following up. These guys gave me the same false hope that the money will be refunded but they took no action.

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Address: Ahmedabad, Gujarat, 380005

I am paying rs 1136 from rozarpay platforms. My mercent refud sattelment on 14 september 2018, but amount not credited in my bank account. This transaction date are 12 september.
Utr no. Kkbk[protected]
Bank sbi
A/c no. [protected]
Transaction id [protected]
I am investing with my home branch he asked to me you approach with rozarpay software...

Oct 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

Razorpay Customer Care's response Hi Jitendra,

We have updated you with the status of the transaction on ticket with reference number: 259070. Feel free to write to us on the same email thread for any further queries and we'll be glad to assist you.

Regards,
Team Razorpay

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J

Jitendra Chaubey

from Bhavnagar, Gujarat

Sep 20, 2018

Please resolve my refund because bank asked contact to merchant & his bankar. But I am paying with your portal. So please help me to get my refund back in my account.

Reply

Razorpay Customer Care's response, Sep 22, 2018

Verified Support

Hi Jitendra,

Kindly provide us the transaction details along with screenshot and the email ID used during the transaction to ➡ https://razorpay.com/contact/ so that we can check and assist you.

Regards,
Team Razorpay

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I have done a debit card payment of 20000 using razorpay gateway and the money was deducted from my account. But the amount is not credited to the receiver yet. During the payment when i entered the otp the screen closed so i could not see the status of the payment. After a minute i received the message indicating the amount being deducted from the account. I have done the payment on 13 september. Please respond to this immediately.

+1 photos

Oct 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

Razorpay Customer Care's response Hi Sanjana,

We were unable to find any transaction with the details provided. Please write to us at: https://razorpay.com/contact/ with the transaction details and screenshots of the same and we'll be able to assist you better.

Regards,
Team Razorpay

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi,

I have to pay my medicine bill to pharmeasy and i have paid rs 4288 to parmeasy twice because payment got stuck in between gateway. I check with pharmeasy & my bank standard chatered bank they are saying the payment got stuck in the gateway you have to check with them. So please confirm when i will get the refund of rs 4288 twicly deducted from account.

Regards'
Ajay joshi
[protected]

Oct 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Sep 20, 2018

Updated by meetajay31 Hi,

Today i have done one payment 3 times for rs 4288/- (Per transaction) to vendor pharmeasy, but it was not received by the vendor and it will debited to my bank account (Standard chartered bank) mail enclosed for your references.

I have made a call to my bank they are saying the payment got stuck on the payment gateway side so please contact to the gateway.

So i request you to please refund my money back to my accounts asap.

Regards
Ajay joshi
[protected]

Verified Support

Sep 20, 2018

Razorpay Customer Care's response Hi Ajay,

We were unable to find the transaction with the details provided, please write to us on the ticket with reference number: 258914 with the requested details so that we can assist you better.

Regards,
Team Razorpay

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.trueblueorg.com

I had call from trueblueorg.com and promising of selling opd medical insurance.
I found it useful so i bought it and paid it (Receipt no: pay_auvtmmvsl5fanz) using your gateway on 06/09/2018 but since i made the payment they stopped responding my queries and haven't generated any policy document or any other supporting documents, they just sent me a number claiming policy number on whatsapp.
Now they are not responding further i sent them several messages to avail the services. Number (+[protected] that is mentioned on the website is not reachable.
I am attaching the receipt amount of rs.7500 kindly have a look and help me to refund my money.

Thanks
Amrendra (Amar) singh
([protected])

+1 photos

Oct 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

Razorpay Customer Care's response Hi Amrendra,

We have responded to your query on ticket with reference number: 258784. Please follow the same email thread for further updated regarding the transaction.

Regards,
Team Razorpay

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G

Guru Charan behera

from Mumbai, Maharashtra

Sep 23, 2018

+1

I also being cheated by this true blue organization. After payment is made on 14 the Aug no response . Their emergency number is also not responding. I have logged a consumer complaint and would request all to log so that this company should be shut and no other would be cheated.

Reply

Razorpay Customer Care's response, Oct 4, 2018

Verified Support

Hi Guru Charan,

Feel free to write to us at: https://razorpay.com/contact/#request with the transaction details and we will have this looked into at the earliest.

Regards,
Team Razorpay

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Address: 600116

I have not got my swiping machine delivered. My location is chennai and i have contacted 2 person holding the below mobile numbers
[protected]
[protected]

Charges for the swiping machine paid details attached below. Company name lrt services

Nvoice summary
Payment for application number
Billing to
[protected]@gmail.com
Payment id
Pay_ay2czlryzway4t
Payment method
Net banking, hdfc bank
Amount paid
Inr 2, 006.00
Download pdf

Oct 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

Razorpay Customer Care's response Hi,

We see that the transaction: pay_Ay2cZlRyZWay4t is a successful transaction. We are a payment gateway and only facilitate Mswipe with on-line payments. We request you to contact Mswipe for any service related queries/refunds.

Regards,
Team Razorpay

Sep 20, 2018

Updated by deebesh spoke to kishore ([protected]) & raj ([protected]) totally irresponsible answer and do not have any co-ordination between them . please do the needful

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Hello,
I have booked my tickets on 31st Aug 2018 via Razorpay Netbanking, debit card of DBS bank.

Payment of 980.00 was deducted but tickets were not booked. According to IRCTC they have credited the amount of 980.00.
IRCTC Trancastion ID - [protected]
Refund Amount- 980.0
Refund reference no - rfnd_AsYNiQc3KFtQ5L

Another payment is stucked.
Date of cancellation - 17 th sept. 2018
Payment via Razorpay debit card option on IRCTC app [DBS bank]
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:17-Sep-2018
Refund processing date:18-Sep-2018
Refund amount:1040.0
Refund reference no:rfnd_AzC8XZgIQP4qxH
According to them refund is done.

Below are the details in photo for both the transaction.
Please look into it.

+1 photos

Oct 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

Razorpay Customer Care's response Hi Satyajeet,

We see that the refunds: rfnd_AsYNiQc3KFtQ5L and rfnd_AzC8XZgIQP4qxH were successfully refunded on 1st and 18th Sep, 2018 respectively. Please write to us at: https://razorpay.com/contact/ for further details regarding the transactions.

Regards,
Team Razorpay

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A

Ankitsharma.email

Sep 19, 2018

I have raised two tickets about my pending refund for Rs. 415.
I have made the payment from my debit card for the ticket IXITR[protected] .

There have been two separate tickets raised by my for the same, and there have been no reply.

The last ticket no. was #256710.
Look into it as soon as possible.

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Razorpay Customer Care's response, Sep 19, 2018

Verified Support

Hi Ankit,

We have updated you with the details of the transaction on ticket reference number: 17812. Feel free to write to us on the same email thread for any further queries.

Regards,
Team Razorpay

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Address: 560037

I did payment on sep 6 through Axis pay the transaction was successful but still even after 11days money not credited to receiver account or refunded to my account, the transaction amount is 8755
Sent to silcepay.[protected]@icici form [protected]@axisbank
My Mail ID is [protected]@gmail.com

I think in future i Never choose this as a payment gateway...

Oct 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

Razorpay Customer Care's response Hi,

We have updated you with the details of the transaction on ticket reference number: 257570. Feel free to write to us on the same email thread for any further queries.

Regards,
Team Razorpay

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A

anurag chandurkar

from Mumbai, Maharashtra

Sep 19, 2018

I have booked a ticket from from IRCTC mobile app on 28 Aug 2018 and a amount of Rs. 410 was paid through Razorpay

I have cancelled the ticket on 16th Sept'18 but till date i have not received the amount in my account.

money deducted from account but not credited to slicepay account - Comment #3213399 - Image #0

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Razorpay Customer Care's response, Sep 19, 2018

Verified Support

Hi,

We see that the refund: rfnd_Ayo1hlSomVi1in was successfully processed on 17th Sep, 2018. It would take 5-7 working days for a credit to reflect in your account. Please write to us at: https://razorpay.com/contact/ for further details regarding the transaction.

Regards,
Team Razorpay

P

Parthiv Sailor

from Vyara, Gujarat

Sep 19, 2018

How can i pay loan amount with credit card?
today is a last day of loan repayment..
pls..help me to repay the loan

Reply

Razorpay Customer Care's response, Sep 19, 2018

Verified Support

Hi,

We are a payment gateway that assists merchants with online transactions. Please contact the merchant for any service related queries/refunds.

Regards,
Team Razorpay

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Address: 769015

Hi i have booked my ticket on 18 september for 20 Sep 2018 from Rourkela to Howrah ..Due to session expire.. money was deducted from bank but the IRCTC site is showing "PENDING FROM BANK END" message.
our transaction details is:
Transaction ID:[protected]
Transaction Time : 12:43:37
Transaction Date: 18 Sep 2018
Transaction Amount: 590.68

Want the Amount refunded back...

+2 photos

Oct 20, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2018

Razorpay Customer Care's response Hi Ashish,

We checked the transaction:[protected] and see that it is an unsuccessful transaction. Rest assured, you will receive a credit in your account within 7-10 working days automatically. Feel free to write to us at: https://razorpay.com/contact/ for any further queries.

Thanks and regards,
Razorpay

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R

ramasurerreddy

from Mirialguda, Telangana

Sep 19, 2018

I transferred amount Rs.299 to sminq on Sept 9th 2018. Amount is bebited. But ticket not generated. Till now I am not received any refund (ur pay I'd: Pay_Av70ka9fHaUI)

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Razorpay Customer Care's response, Sep 19, 2018

Verified Support

Hi,

We were unable to find any transaction with: Pay_Av70ka9fHaUI, please make sure it is a valid payment ID. You can write to us at: https://razorpay.com/contact/ with the transaction details and the screenshots of the same and we'll be glad to assist you.

Regards
Team Razorpay

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Address: Jaipur, Rajasthan, 302034

Website: www.irctc.co.in

Booked ticket on irctc paid thoght hdfc net banking amount got inr 487.48 debited but irctc website showing payment pending from bank end, - here’s the ticket status:
Your last transaction status is

Transaction id: [protected]transaction status: pending from bank endtransaction date: 18 sep 2018 09:48 hrs

There is no problem at bank end, as i got the following message confirming the deduction-
Thanks for paying rs 487.48 debited from a/c * to irctc_new via netbanking. Call * if txn not done by you.
Yesteday 17th sept 18, i booked twice the same ticket using 2 different credit cards and i go similar messages & then the booing failed.
There seems to be great technical problem at irtc website.
Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking.
Regards
Jaibodh pandey

Oct 27, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Razorpay Customer Care's response Hi Jaibodh,

Thank you for writing to us.

We were unable to find any transaction with: [protected], please make sure it is a valid transaction ID. You can write to us with the transaction details along with a screenshot of the same at: https://razorpay.com/contact/ and we'll be glad to help you out.

Regards,
Team Razorpay

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Hi,

I had booked a ticket through IRCTC website.
Below are the details:
Booking transaction ID: [protected]
Reservation ID: [protected]

It is showing 'pending from bank's end' because of which I m not able to book a new ticket as confirmation about whether the transaction has failed or not is not yet provided.
Please respond and help as soon as possible.

+1 photos

Oct 19, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Razorpay Customer Care's response Hi,

we were unable to find any transaction with: [protected], please write to us at: https://razorpay.com/contact/ with more details regarding the transaction.

Thanks and regards,
Team Razorpay

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Address: Rajkot, Gujarat, 360311

Hi i have booked my ticket on 16 september for 02 October 2018 from Bandra Terminus to Rajkot...Due to session expire.. money was deducted from bank but the IRCTC site is showing "PENDING FROM BANK END" message.
our transaction details is:
Transaction ID:[protected]
Transaction Time : 08:46:55
Transaction Date: 16 Sep 2018
Transaction Amount: 960

Want the Amount refunded back.

+1 photos

Oct 19, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2018

Razorpay Customer Care's response Hi,

we see that the transaction:[protected] is an unsuccessful transaction. Rest assured, you will receive a credit in your account within 7-10 working days automatically. Feel free to write to us at: https://razorpay.com/contact/ for any further queries.

Thanks and regards,
Razorpay

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