Claimed

Razorpay Complaints & Reviews

2.8
Last updated Apr 28, 2024
Complaints 3545
Resolved
1903
Unresolved
1642
Quick Links
Statistics
Share
Contacts

File a complaint to Razorpay

Having problems with Razorpay?

File a complaint and get it resolved by Razorpay customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Razorpay
Customer Service Contacts

Razorpay Phone Numbers

Toll free
1800 123 1272
643
393

Razorpay Website

Razorpay Head Office Address

Ground & 1st Floor, SJR Cyber, Laskar Hosur Road
Bengaluru
Bangalore District
Karnataka
India
560030

Razorpay reviews & complaints page 157

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
L
looters junction junction
from Siliguri, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not received

Address:742101

Hi
I have made transactions of amount rs 404 for booking bookmyshow using upi on 10th oct - i am finding that they have refunded through razorpay rs.404 but still not credited my bank account. Please try to resolve the issue as soon as possible and initiate the refund.

Refund reference no - rfnd_b85v2sboug0i7s

Ticket id - 278640

Email id - [protected]@gmail.com...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aditya Raja Deshlahra
from Jabalpur, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc payment failure

Paid on irctc mobile application. Through razorpay by debit card.

Money deducted from axis bank, but not received by irctc, so no tickets booked.

I am attaching the screenshot of failed transaction in irctc and money deduction by axis bank proof.

Please mail at adi. [protected]@gmail.com

I really need the money for a very imp. Purpose asap....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
J
jinuvthomas
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc refund not received

Pnr: [protected] transaction id: [protected]

S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
1 1375.0 refunded [protected] 05-oct-2018 success refund for cancellation rfnd_b5uxngxyfzmhfb

I have raised a lot of tickets however no response received

This refund as per irctc was done on 5 oct but not...
+3 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sathish_S
from Coimbatore, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc transaction status=pending from bank end

Hi,

I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
What to do now?
When and how can i get my money back?

Pnr number :
Reservation id: [protected]
Train no./name: 16860 / maq chennai exp
Ticket type: e-ticket
From: karur (Krr) 01 jan 2019
To: tambaram (Tbm) 02 jan 2019 00:00 hrs
Booking...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
Arul Prema
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc ticket booking

I booked a train ticket on 14 the october
In irctc through razorpay payment
On 14-10-18 to vpa razorpay. Irctc@hdfcbank (Upi ref no[protected].
On that time the payment was successful i thought the ticket is being booked
But it was not booked and showing payment pending from bank end.
I lost the priority in booking there was no intimation also very worst razor pay...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jeremy Mathew
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund not credited

Address:682020

Hi
I have made transactions of amount rs 745 for booking train ticket using upi from irctc on july 16th. But train cancled 24th august 2018 and when i checked on irctc - i am finding that they have refunded through razorpay rs.745 but still not credited my bank account. Please try to resolve the issue as soon as possible and initiate the refund

Transaction id: [protected]
Pnr: [protected]
Settlementid [protected]br...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
G
gvkavirajan
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

razorpay razorpay money deducted from bank account but ticket not booked - irctc - razorpay

Address:Chennai, Tamil Nadu, 600113
Website:razorpay.com

Hi,

I booked the ticket from using razorpay but the ticket didn't get booked but money was deducted from the bank account.

The money is deducted from my account but a ticket is not booked and also not listed in refund list of irctc payment status showing "amount not received from bank", but my money is deducted from bank. Please refund my money.

My email id is [protected]@gmail.com
br...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
gvkavirajan
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment issue

Address:Chennai, Tamil Nadu, 600113
Website:www.razorpay.com

Last 4 months using razorpay while booking the train ticket on irctc. The amount deducted still now not refunded in my bank account. Nearly rs 5000 pending from razor pay. I contacted my bank the bank employee told me "amount not received from the bank". "http://www.razorpay.com" in this website created the request still now no response. Many times called the customer care no response. So everyone don't use razorpay on payment gateway....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
NIYATI MALTI
from Amritsar, Punjab
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

order no #il2255

Address:380051

Will sue your gateway and toll free number for not entertaining my queries, have ordered and paid 4300/ and you guys have no courtesy to send us message even or let us know of ordered product dated 7 oct 2018.
It was my mistake that i did not check how trustworthy is this cheaters "razorpay" is, as it's my first ever experience.
I hope india looms.com takes and acts responsible to solve my agony.
Person named vikram is...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
L
Ladou
from Lohardaga, Jharkhand
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment from bhim app money got debited but transaction failed.

Address:713325
Website:IRCTC

This is to inform you that i was making a payment from BHIM app money got debited but transaction failed. In the Bhim App i am not getting the option to report a failed transaction, its only showing call bank, after speaking to SBI customer care they said to write an email with all the details. so the details are as follows:
Transaction ID:[protected]
Date of transaction: 13 Oct 2018
Time: 01:15:09
Remarks : IRCTC...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
B
Bhanu Prakash17
from Rajahmundry, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc ticket has not booked but money deducted from my bank.

Address:Anantapur, Andhra Pradesh, 515001
Website:Razorpay

Sir,
I have booked irctc ticket from pune jn to cuddapah(hx) on 16 th and I have used razor pay gateway.ihave paid money through phone pe app.
I have complained them about issue and they said that transaction is successful to razarpay and problem is from razor pay.
In the past also i have the same issue with this razor pay gateway.
So ikindly request u to refund my money of 440 rupees....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
G Manoj
from Nashik Road, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment successful but no ticket booking

I have tried to book a ticket on 15 oct 18 thro irctc app from nagpur to bhusaval for date of journey 19 oct.18. Payment mode was by using razorpay thro tez app
Rs.901.47 deducted from my bank a/c but ticket has not been booked
Google trans id: cicagkccxesvdq
Upi trans id:[protected]
Please look into the issue & initiate the refund.
G manoj....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Deepak k Tiwari
from Rewa, Madhya Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

for refund ticket id 100001480695768

Dear Sir,
I was booking my ticket Bhopal to Rewa Date 13/10/2018 Bank Razorpay by bhim upi app which was not booked ticket and my account has been deducted four Hundred fourty five Rupees&fourty Nine paise, 445.49/-Rupees from the account, which has not been refunded yet, the details given below are as follows and resolve this issue and inform us immediately.

User ID - deepa10891
Ticket id-[protected]br...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Ganaga Suresh Ganesan
from Chennai, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc refund

Hi,

I had booked two tickets from on oct 2 2018. When both were completed the berths were not alloted. Hence the amount was debited from my account but the transaction was in complete.
I have waited for more than 10 business days still the amount has not been credited back.
My irctc refund for the transactions [protected] & [protected] with the refund date: 3 oct 2018 has not been credited to bank yet....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aani2407
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

no reply for complaints

Address:602105

If we try to call their customer care, it goes to a voicemail, which always says "we are facing unusual traffic, so kindly mail me". They haven't replied my mail for more than 20 days now.

I made my payment to earlysalary app which went through RazorPay app. The amount has been debited from my account and is not yet reflected in my early salary account. UPI[protected]razorpay@icici-Pay[protected]EarlySalary. This is...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
RohitDongaonkar
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

wrong deduction from account

Address:Imphal East, Manipur, 795001
Website:Foodwifi.com

I had ordered food from foodwifi application on android phone in imphal city of manipur state. The total bill was 1020 rupees. After entering the correct otp the message displayed was "payment failed due to issuing bank is unavailable".
This happened for 6 times and each time there has been a deduction of 1020 rupees from the bank account. A total of rs 6120 is deducted from my account on 13 october 2018. The delivery was never made...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
U
Uday Kanth Suryavanshi
from Hyderabad, Telangana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

railway ticket payment pending from bank end

Address:Hyderabad, Telangana, 500047
Website:IRCTC

I have actually booked a ticket on 13th of oct from Secunderabad station to Aurangabad station through HDFC Netbanking. But the ticket is not booked and the payment is deducted from the bank account. I don't understand whether the ticket will be booked or not?? or will the money be refunded back into my bank account??? if it will refund how much time will it take to???...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Manish157
from Tirunelveli, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

rs. 2048 charged on september 2018 without my permission or consent

Address:Chennai, Tamil Nadu, 600079

I have been charged rs. 2048/- in september 17th 2018. It was for avg software. But the company has not received it and it was done without any otp. It was a breath of rules. Neither their was any mail for the amount debited nor any other means of communication.

Razor team kindly look into it and do the needful. It's shameful that there is no accountability of such incidents....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anirudh@
from Madanapalle, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc ticket not booked, amount deducted, please refund my amount

Hello razorpay,

My irctc payment using razorpay payment gateway got failed twice today on 10th october.
Amount debited from bank but not received refund.
On irctc status of these transaction is - failed transaction ; ticket not booked.

Transaction i'd

1) upi transaction i'd[protected]

2) irctc transaction id-[protected]

Kindly check and process...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Anirudh@
from Madanapalle, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

transaction failed, money deducted, please refund my amount

Hello razorpay,

My irctc payment using razorpay payment gateway got failed twice today on 12th october.
Amount debited from bank but not received refund.
On irctc status of these transaction is - failed transaction ; ticket not booked.

Transaction i'd

1) irctc transaction id-[protected]

2) upi transaction id[protected]

Kindly check and process...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy