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Razorpay Complaints & Reviews

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Updated: Apr 4, 2026
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Razorpay reviews & complaints page 157

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V
vardhaman narasagoudar
from Bhubaneshwar, Odisha
Oct 29, 2018
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Address: Bangalore, Karnataka, 560032
Website: www.razorpay.com

I have already written a mail & also raised a complaint in their site. No one has answered it yet. Writing the content once again.

This is to bring to your information, that I tried booking a ticket from IRCTC app & did payment using the BHIP payment gateway using Google pay. They payment was successful but no ticket confirmation. nor any history present in the IRCTC site.

Hence request you to refund the money at earliest. ( I have also opened a ticket, Your ticket number is #283820.)

The UPI Transaction ID is :[protected]
Google Transaction ID : CICAgKCCv6iwAQ.
Razorpay customer support has been notified about the posted complaint.
Two IRCTC refunds pending. One for failed transaction the other for ticket cancellation. Never faced such slow response while using NetBanking
rubalchib's reply, Oct 30, 2018
also wrote email to support no response yet. Only option is to tweet and file an official complaint
Razorpay Customer Care's response, Nov 12, 2018
Verified Support
Hi Rubal,

We see that the refunds: rfnd_BGC3kiZnXyklcb and rfnd_BFkrTQmcYVUzHu were successfully processed on: 31st Oct, 2018 and 30th Oct, 2018 respectively. We have also responded on ticket with reference number: 284748 on Wed, 31 Oct 2018. Feel free to write to us on the same email thread for any further queries.

Thanks and Regards,
Team Razorpay
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    C
    CAkamlesh
    from Gurgaon, Haryana
    Oct 29, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110092

    Dear sir,

    I was tried to make transaction with irctc via rozarpay payment gateway at 11oct, transaction was failed but still refund is not received my transaction id [protected]. When i was contract with irctc customer care they were said the amount had been refunded on 12 october but such amount is not reflected in my bank account, please make satisfactory reply quickly
    Dec 3, 2018
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Oct 30, 2018
    Razorpay Customer Care's response
    Hi,

    We checked the transaction ID: [protected] and see that a refund was successfully processed on 12th Oct, 2018. You can check the status of your refund using: https://razorpay.com/support/#refund. Feel free to write to us at: https://razorpay.com/support/#request for any further queries and we'll be glad to help.

    Thanks and Regards,
    Team Razorpay
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      D
      Dhana Sekar005
      from Chennai, Tamil Nadu
      Oct 28, 2018
      Resolved
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      Resolved

      Address: 641402

      I booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

      I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.
      And i have send mail to razorpay but no response
      I dont know how to get money from razorpay.

      My email id is [protected]@gmail.com
      Dec 1, 2018
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Oct 31, 2018
      Razorpay Customer Care's response
      Hi Dhanasekar,

      We have updated you with the details of the transaction on ticket with reference number: 282463. Feel free to write back to us on the same email thread for any further queries.

      Thank and Regards,
      Team Razorpay
      Maine razorpay se 1100 ka payment apne bank se kiya jo mere account se 1100 rapis kat gai lekin jha payment kiya wha nhi phucha mera paisa kha gya?????
      Razorpay Customer Care's response, Nov 12, 2018
      Verified Support
      Hi Mohit,

      Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

      Thanks and Regards,
      Team Razorpay
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        Y
        Yogkan
        from Allahabad, Uttar Pradesh
        Oct 26, 2018
        Resolved
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        Resolved

        Dear sir, doing traction of booking on irctc pay of 674 deducted on 10.10.2018. But traction was not successful and pay not received by either irctc nor me.
        So please credit rs 674 in my account
        Ac details
        Leafage healthcare
        Bank of India
        Ac no [protected]
        Ifsc BKID0006852
        AMT 674.
        Thanks
        Also please notify that no tranction id is found only message is attracted which is in my inbox at time of tranction.
        Dec 6, 2018
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Oct 31, 2018
        Razorpay Customer Care's response
        Hi,

        Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll be glad to assist you. You can find the transaction ID on the IRCTC app/website. You can also track the status of your transaction using: https://razorpay.com/support/#refund

        Thanks and Regards,
        Team Razorpay
        I booked a IRCTC ticket and the booking failed but the refund is pending.

        For another ticket I cancelled, the refund hasn't been credited.

        It never used to take so long earlier. Please confirm for both tickets.
        Razorpay Customer Care's response, Nov 12, 2018
        Verified Support
        Hi Rubal,

        We see that the refunds: rfnd_BGC3kiZnXyklcb and rfnd_BFkrTQmcYVUzHu were successfully processed on: 31st Oct, 2018 and 30th Oct, 2018 respectively. We have also responded on ticket with reference number: 284748 on Wed, 31 Oct 2018. Feel free to write to us on the same email thread for any further queries.

        Thanks and Regards,
        Team Razorpay
        I have transacted through paytm upi through rszorpay platform my amount deducted but receiver didn't receive it.
        Razorpay Customer Care's response, Nov 12, 2018
        Verified Support
        Hi Kumar,

        Please write to us with your transaction details at: https://razorpay.com/support/#request and we'll have this looked into at the earliest.

        Thanks and Regards,
        Team Razorpay
        I booked a IRCTC ticket few days ago and the booking failed but the refund is pending. IRCTC says payment is pending at bank end

        And For another ticket I cancelled, the refund hasn't been credited.

        It never used to take so long earlier using NetBanking. Using upi is disappointing. Please refund for both tickets.
        Razorpay Customer Care's response, Nov 12, 2018
        Verified Support
        Hi Rubal,

        We see that the refunds: rfnd_BGC3kiZnXyklcb and rfnd_BFkrTQmcYVUzHu were successfully processed on: 31st Oct, 2018 and 30th Oct, 2018 respectively. We have also responded on ticket with reference number: 284748 on Wed, 31 Oct 2018. Feel free to write to us on the same email thread for any further queries.

        Thanks and Regards,
        Team Razorpay
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          A
          anand512
          from Suriapet, Telangana
          Oct 26, 2018
          Resolved
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          Resolved

          Address: New Delhi, Delhi, 110030
          Website: irctc

          Hi,

          Booked ticket on irctc using razor pay amount debited inr 135.49 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking.
          Nov 30, 2018
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          Oct 27, 2018
          Razorpay Customer Care's response
          Hi,

          You can track the status of your transaction using: https://razorpay.com/support/#refund. Feel free to write back to us at https://razorpay.com/support/#request for any further queries and we'll be glad to assist you.

          Thanks and regards
          Razorpay
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            C
            chandrikagummadi
            Oct 23, 2018
            Resolved
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            Resolved

            I booked a flight ticket on 20/10/2018 from delhi to hyderabad. I don't exactly remember the booking website or the airlines as the booking didn't go through. But the payment page said payment was declined and hence i did not get any ticket confirmation email. But today i see that $47 have been deducted from my account. How is that you deduct money when the payment page said it failed.
            Nov 28, 2018
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Oct 24, 2018
            Razorpay Customer Care's response
            Hi Chandrika,

            Please drop in your transaction details with here along with the screenshot of the debit on this link - https://razorpay.com/contact/#request, also if you have the gateway payment id you can check the status of the txn on this link -https://razorpay.com/support/#refund

            Thanks and regards,
            Razorpay
            Oct 26, 2018
            Updated by chandrikagummadi
            I haven't heard back from you people even after submitting my request through the link you asked me to. Can I please have some expedited action on this.
            I haven't heard back from you people even after submitting my request through the link you asked me to. Can I please have some expedited action on this.
            Razorpay Customer Care's response, Nov 12, 2018
            Verified Support
            Hi Chandrika,

            We have updated you with the status of your request on ticket with reference number: 281838. Please follow the same thread for further updates.

            Thanks and Regards,
            Team Razorpay
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              K
              Kshitiz. Khulbe
              from Dehra Dun, Uttarakhand
              Oct 23, 2018
              Resolved
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              Resolved

              I have booked a tatkal ticket on 20th oct 2018. The payment amounting ₹1080 was deducted from my account, but ticket was not booked. There is no refund shown at irctc app. They are displaying a message of payment at your end. Please suggest how will i receive my money back.

              Hereby i am uploading transaction details for the above issue:-

              Upi transaction id[protected]
              Nov 28, 2018
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              Oct 24, 2018
              Razorpay Customer Care's response
              Hi,

              We checked the payment id: pay_BBl6hoOpD7nGOa for the UPI reference:[protected] and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days. You may also track your refund through this link - https://razorpay.com/support/#refund.

              Thanks & Regards,
              Team Razorpay
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                V
                vijay kudalkar
                from Pune, Maharashtra
                Oct 23, 2018
                Resolved
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                Resolved

                Address: 403110

                I booked a flight ticket on 22 october 2018
                In irctc through razorpay payment
                On 12-10-18 to vpa razorpay. [protected]@hdfcbank (Upi tran. Id no [[protected]].
                On that time the payment was successful "also show msg payment done successfully you can closed section" i thought the ticket is being booked
                But i have not received any msg or email of ticket booking yet.
                I received msg of payment deduction from my bank. I. E rs.3116.80/-
                Also showing payment successful msg on my google pay ac its showing "money deposited in recipient's bank.
                But when i see on irctc side ticket status showing not booked.
                It was not booked and not showing any status/details of payment.
                I also wright yesterday on razorpay but not received any replay yet.

                So please let me know whether ticket was booked or not & whats's the current status of my money, can i booked another tickets.

                Its very very urgent.
                Irctc transaction id

                Now i lost the priority in booking there was no intimation. I am doing booking regularly by using irctc & net banking also done lots of transaction by using google pay but never get this type of experience. Very worst experience o[censored]pi razorpay...
                Also try to find status on razorpay but not getting any information & call center line is not connected to representative.
                Attach photos of

                1) sms from my bank 2) irctc booking status 3) googal pay payment status.

                Thanks

                Vijay
                Oct 23, 2018
                Complaint marked as Resolved 
                Not resolve yet i am not receiving any respond from them
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                Oct 24, 2018
                Razorpay Customer Care's response
                Hi Vijay!

                We checked the transaction with ref. number:[protected] and see that it is an unsuccessful transaction. We have responded to your mail with the ref no: 280606, kindly check the same and do let us know if you have further queries on the same mail thread.

                Thanks and regards,
                Razorpay
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                  M
                  Mohan Reddy1914
                  from Khammam, Telangana
                  Oct 23, 2018
                  Resolved
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                  Resolved

                  Address: Anantapur, Andhra Pradesh, 515002

                  I had booked tatkal ticket from atp-kcg by train no-17604. Money has been deducted from the bank account but ticket has not get confirmed and it is showing transaction is pending at bank end. Even i had enquired my bank and they are saying money got deducted and there is no problem at their end.
                  My account details-andhra bank, acnt no-[protected].
                  Please kindly get to know is ticket is booked. If not how to get my refund back.
                  Nov 27, 2018
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 24, 2018
                  Razorpay Customer Care's response
                  Hi Mohan!

                  Please drop in your transaction details along with the screenshot of the debit over this link - https://razorpay.com/contact/#request, also if you have the gateway payment id you can check the status of the txn on this link -https://razorpay.com/support/#refund

                  Thanks and regards,
                  Razorpay
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                    V
                    Venkatachalamkulandaivel
                    from Chennai, Tamil Nadu
                    Oct 23, 2018
                    Resolved
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                    Resolved

                    I had tried to book a train ticket in irctc and pay through raz. But due to network connection the ticket was not booked, but the amount debited. I thought that the amount was automatically refund bit it is not happened. When the amount should be refund. The message received was enclosed below
                    Dear customer, txn of inr 630.00 done via debit card of acct xx1003 on 23-oct-18. Info: vin*raz*irctc,. Avbl bal:inr 7.53. For dispute, call [protected].
                    Nov 24, 2018
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 24, 2018
                    Razorpay Customer Care's response
                    Hi,

                    You can track the status of your transaction using: https://razorpay.com/support/#refund.

                    Feel free to write back to us at: https://razorpay.com/support/#request for any further queries and we'll be glad to assist you.

                    Thanks and regards
                    Razorpay
                    I cancelled a ticket from irctc connect app which app shows that money is credited to bank 16 OCT BUT still i am waiting
                    transaction id= [protected]
                    Razorpay Customer Care's response, Oct 27, 2018
                    Verified Support
                    Hi,

                    We checked with the transaction ID: 100001482954531 and see that it was successfully refunded on 16th Oct, 2018. You can also check the status of the refund over here: https://razorpay.com/support/#refund. Feel free to write back to us at https://razorpay.com/support/#request for any further queries and we'll be glad to assist you.

                    Thanks and regards,
                    Razorpay
                    Hi Team,

                    I have made the booking of 5355 rs approx to book tickets from IRCTC, but now the status is showing as Pending From Bank End, please help in understanding this status. If the tickets havent get booken then let me know so that I can book the tickets again.

                    Thanks,
                    Younus.
                    younus hasan's reply, Oct 20, 2018
                    transacion reference id id - 100001490704063
                    Razorpay Customer Care's response, Oct 27, 2018
                    Verified Support
                    Hi Younus,

                    Kindly provide us with the screenshot of the transaction/details here https://razorpay.com/support/#request so that we can track the same for you. We'll be happy to help you.

                    Thanks & Regards
                    Team Razorpay
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                      V
                      vijay kudalkar
                      from Pune, Maharashtra
                      Oct 22, 2018
                      Resolved
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                      Resolved

                      Address: 402303

                      I have booked my flight on irctc air & final payment done by uip through rozorpay successfully, also seen payment successful message on rozorpay site, but my flight ticket details not received.
                      On irctc site status showing not booked. Also received sms to vpa razorpay. [protected]@hdfcbank (Upi ref no[protected]. Irctc transaction i'd = [protected] (One way), trip details - goa in - mumbai; booking date 22/10/[protected]@21:42:36.0; travel date 25/10/[protected]@13:30 by spice jet sg 454.

                      Please let me know status it's very very urgent.

                      Thanks

                      Vijay b kudalkar
                      [protected]
                      Email - vijay. [protected]@gmail.com
                      Dec 5, 2018
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Oct 22, 2018
                      Updated by vijay kudalkar
                      Please let me know if it's booked or not, can I book again

                      Very very Urgent

                      Vijay
                      Verified Support
                      Oct 24, 2018
                      Razorpay Customer Care's response
                      Hi Vijay!

                      We checked the transaction with ref. number:[protected] and see that it is an unsuccessful transaction. We have responded to your mail with the ref no: 280606, kindly check the same and do let us know if you have further queries on the same mail thread.

                      Thanks and regards,
                      Razorpay
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                        L
                        looters junction junction
                        from Siliguri, West Bengal
                        Oct 22, 2018
                        Resolved
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                        Resolved

                        Address: 742101

                        Hi
                        I have made transactions of amount rs 404 for booking bookmyshow using upi on 10th oct - i am finding that they have refunded through razorpay rs.404 but still not credited my bank account. Please try to resolve the issue as soon as possible and initiate the refund.

                        Refund reference no - rfnd_b85v2sboug0i7s

                        Ticket id - 278640

                        Email id - [protected]@gmail.com
                        Nov 22, 2018
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 22, 2018
                        Razorpay Customer Care's response
                        Hi Ruhul,

                        We are checking the status of the refund with our partnered banks. We will keep you updated on ticket with reference number: 279421 once we get a revert from them, your patience is highly appreciated.

                        Regards,
                        Team Razorpay
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                          A
                          Aditya Raja Deshlahra
                          from Jabalpur, Madhya Pradesh
                          Oct 20, 2018
                          Resolved
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                          Resolved

                          Paid on irctc mobile application. Through razorpay by debit card.

                          Money deducted from axis bank, but not received by irctc, so no tickets booked.

                          I am attaching the screenshot of failed transaction in irctc and money deduction by axis bank proof.

                          Please mail at adi. [protected]@gmail.com

                          I really need the money for a very imp. Purpose asap.
                          Dec 7, 2018
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 21, 2018
                          Razorpay Customer Care's response
                          Hi Aditya!

                          We are unable track the transaction with the details provided. Please write to us at https://razorpay.com/support/ along with your UPI ID and transaction details. We will surely assist you further.

                          Thanks and regards,
                          Team Razorpay
                          Hi, sorry for the inconvenience. Please DM us your contact number and we will get back shortly. Regards, Team Axis Bank.
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                            J
                            jinuvthomas
                            from Mumbai, Maharashtra
                            Oct 20, 2018
                            Resolved
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                            Resolved

                            Pnr: [protected] transaction id: [protected]

                            S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
                            1 1375.0 refunded [protected] 05-oct-2018 success refund for cancellation rfnd_b5uxngxyfzmhfb

                            I have raised a lot of tickets however no response received

                            This refund as per irctc was done on 5 oct but not
                            Nov 22, 2018
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 22, 2018
                            Razorpay Customer Care's response
                            Hi Jinu,

                            We are checking the status of the refund with our partnered banks. We will keep you updated on ticket with reference number: 272398 once we get a revert from them, your patience is highly appreciated.

                            Regards,
                            Team Razorpay
                            Without any inform and any activation my axis bank account in 1000 rs deducted by
                            RAZORPAY. So pls refund my money as soon as possible..

                            Payment ID :- ECS/RAZORPAY SOFTW/ [protected]
                            Razorpay Customer Care's response, Oct 31, 2018
                            Verified Support
                            Hi Ajay,

                            We have received your mail and updated you on the same. Kindly check and write back to us with the requested details. We will be glad to assist. (Mail reference no: 274656). Also note that you can check the status of the transaction here: https://razorpay.com/support/#refund with the payment ID issued by the gateway that starts with pay_.

                            Thanks and Regards,
                            Team Razorpay
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                              S
                              Sathish_S
                              from Coimbatore, Tamil Nadu
                              Oct 20, 2018
                              Resolved
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                              Resolved

                              Hi,

                              I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
                              What to do now?
                              When and how can i get my money back?

                              Pnr number :
                              Reservation id: [protected]
                              Train no./name: 16860 / maq chennai exp
                              Ticket type: e-ticket
                              From: karur (Krr) 01 jan 2019
                              To: tambaram (Tbm) 02 jan 2019 00:00 hrs
                              Booking date: 19 oct 2018
                              Vikalp status: no
                              Boarding station: karur (Krr)
                              Date of boarding: 01 jan 2019 00:00 hrs
                              Quota: general
                              Class: sl
                              Ticket charge: 235.49
                              Service charge: 0.0
                              Bank name: razorpay
                              Oct 25, 2018
                              Complaint marked as Resolved 
                              Hi, Yesterday Razorpay returned debited amount. Thanks, Sathish
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 22, 2018
                              Razorpay Customer Care's response
                              Hi Sathish,

                              We checked the transaction with ref. number : [protected] and see that it is an unsuccessful transaction. If there has been a debit, please note that the amount will be credited back to your a/c in 7-10 working days, failing which please drop us a mail to https://razorpay.com/support/#request and we'll be glad to assist you.

                              Thanks & Regards,
                              Team Razorpay
                              Railway ticketing book not
                              And payment done so please my payment refunded .
                              Razorpay Customer Care's response, Oct 22, 2018
                              Verified Support
                              Hi Ashok,

                              We checked the transaction with ref. number: 829212774750 and see that it is an unsuccessful transaction. If there has been a debit, please note that the amount will be credited back to your a/c in 7-10 working days, failing which please drop us a mail to https://razorpay.com/support/#request

                              Thanks & Regards,
                              Team Razorpay
                              Dear Sir, i tried to book train ticket thru irctc appfrom Abohar to Delhi on 18/10/2018. Amount was deducted from my bank account but ticket booking failed. I contacted my bank & they are saying amount successfully paid to Razorpay.
                              Please look into this matter & slove it
                              Razorpay Customer Care's response, Oct 24, 2018
                              Verified Support
                              Hi Pawan,

                              you can track the status of your transaction using: https://razorpay.com/support/#refund. Feel free to write back to us at: https://razorpay.com/support/#request for any further queries and we'll be glad to assist you.

                              Thanks and regards,
                              Razorpay
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                                A
                                Arul Prema
                                from Bengaluru, Karnataka
                                Oct 18, 2018
                                Resolved
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                                I booked a train ticket on 14 the october
                                In irctc through razorpay payment
                                On 14-10-18 to vpa razorpay. [protected]@hdfcbank (Upi ref no[protected].
                                On that time the payment was successful i thought the ticket is being booked
                                But it was not booked and showing payment pending from bank end.
                                I lost the priority in booking there was no intimation also very worst razor pay
                                Nov 23, 2018
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 19, 2018
                                Razorpay Customer Care's response
                                Hi Arul,

                                We checked the payment id: pay_B9ZYWBGMmNdige and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days. You may also track your refund through this link - https://razorpay.com/support/#refund.

                                Thanks & Regards,
                                Team Razorpay
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                                  J
                                  Jeremy Mathew
                                  from Chennai, Tamil Nadu
                                  Oct 18, 2018
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                                  Address: 682020

                                  Hi
                                  I have made transactions of amount rs 745 for booking train ticket using upi from irctc on july 16th. But train cancled 24th august 2018 and when i checked on irctc - i am finding that they have refunded through razorpay rs.745 but still not credited my bank account. Please try to resolve the issue as soon as possible and initiate the refund

                                  Transaction id: [protected]
                                  Pnr: [protected]
                                  Settlementid [protected]
                                  Upi transaction i'd - hdf292464ac226a456db13f15bc32e46793ctual
                                  Refund date 25-aug-2018
                                  Rfnd type refund for cancellation
                                  Bank rfnd txn id - rfnd_aplq2yqyo1rsxd
                                  Nov 24, 2018
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 19, 2018
                                  Razorpay Customer Care's response
                                  Hi Wilson!

                                  We checked the refund id: rfnd_aplq2yqyo1rsxd and see that refund was initiated on 25th Aug, we have also updated you on the mail with the ref no: 269750, kindly check and revert on the same mail thread.

                                  Thanks and regards,
                                  Razorpay
                                  Made the payment through google pay on 28th Sep but it did not received to beneficiary. Please process my refund as soon as possible.

                                  UPI transaction id[protected]
                                  Razorpay Customer Care's response, Oct 19, 2018
                                  Verified Support
                                  Hi!

                                  Please drop in your transaction details here on this link along with a screenshot of the debit- https://razorpay.com/contact/#request, we shall have this forwarded to our concerned team and get back to you at the earliest.

                                  Thanks and regards,
                                  Razorpay
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                                    G
                                    gvkavirajan
                                    from Chennai, Tamil Nadu
                                    Oct 17, 2018
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                                    Address: Chennai, Tamil Nadu, 600113
                                    Website: razorpay.com

                                    Hi,

                                    I booked the ticket from using razorpay but the ticket didn't get booked but money was deducted from the bank account.

                                    The money is deducted from my account but a ticket is not booked and also not listed in refund list of irctc payment status showing "amount not received from bank", but my money is deducted from bank. Please refund my money.

                                    My email id is [protected]@gmail.com

                                    Please response as soon as possible.

                                    My transaction id listed below:

                                    1) transaction id : [protected] - rs 975 - ticket number - #276995.
                                    2) transaction id : [protected] - rs 210 - ticket number - #277094.
                                    3) transaction id : [protected] - rs 385 - ticket number - #277099.
                                    4) transaction id : [protected] - rs 1710 - ticket number - #277001
                                    5) transaction id : [protected] - rs 1365 - ticket number - #277006
                                    6) transaction id : [protected] - rs 675 - ticket number - #277105
                                    7) transaction id : [protected] - rs 420 - ticket number - #277106

                                    I verified the razorpay website "track refund status" entered the transaction ids are showing on razor pay "no record found". But all the above transaction are using only on razor pay. I have bank statement on this dates and debited list.
                                    Dec 1, 2018
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 19, 2018
                                    Razorpay Customer Care's response
                                    Hi Rajan!

                                    Thanks for your time on call. Hope we have resolved your query, do let us know if you have any further queries on the same mail thread with the ref no: 277703 and we will be happy to assist you.

                                    Thanks and regards,
                                    Razorpay
                                    Oct 23, 2018
                                    Updated by gvkavirajan
                                    Hi Team,
                                    Thanks for your response. Only 3 transactions are credited to my bank account. Other remaining amounts are not credited still now. So please looking it.

                                    1)Transaction ID - [protected], Rs - 225
                                    2)Transaction ID - [protected], Rs - 770
                                    3) Transaction ID : [protected], Rs 210
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                                      G
                                      gvkavirajan
                                      from Chennai, Tamil Nadu
                                      Oct 17, 2018
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                                      Address: Chennai, Tamil Nadu, 600113
                                      Website: www.razorpay.com

                                      Last 4 months using razorpay while booking the train ticket on irctc. The amount deducted still now not refunded in my bank account. Nearly rs 5000 pending from razor pay. I contacted my bank the bank employee told me "amount not received from the bank". "http://www.razorpay.com" in this website created the request still now no response. Many times called the customer care no response. So everyone don't use razorpay on payment gateway.
                                      Nov 25, 2018
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 19, 2018
                                      Razorpay Customer Care's response
                                      Hi Rajan!

                                      Thanks for your time on call. Hope we have resolved your query, do let us know if you have any further queries on the same mail thread with the ref no: 277703 and we will be happy to assist you.

                                      Thanks and regards,
                                      Razorpay
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                                        N
                                        NIYATI MALTI
                                        from Amritsar, Punjab
                                        Oct 17, 2018
                                        Resolved
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                                        Address: 380051

                                        Will sue your gateway and toll free number for not entertaining my queries, have ordered and paid 4300/ and you guys have no courtesy to send us message even or let us know of ordered product dated 7 oct 2018.
                                        It was my mistake that i did not check how trustworthy is this cheaters "razorpay" is, as it's my first ever experience.
                                        I hope india looms.com takes and acts responsible to solve my agony.
                                        Person named vikram is to be sued from india. Looms for not even replying to my message. Will make sure such fraud is stopped.
                                        Nov 20, 2018
                                        Complaint marked as Resolved 
                                        Razorpay customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 19, 2018
                                        Razorpay Customer Care's response
                                        Hi Niyati!

                                        Please drop in your concern here on this link - https://razorpay.com/contact/#request, we shall have this forwarded to our concerned team and get back to you at the earliest.

                                        Thanks and regards,
                                        Razorpay
                                        Dear razorpay
                                        I have booked a trian ticket using tez app and tikcket details and email confirmation not showing what should i do its urgent that i need my money my money has been deduction still... No sign of tiket details what should i do razorpay please help me..., ...
                                        Razorpay Customer Care's response, Oct 19, 2018
                                        Verified Support
                                        Hi Tinil,

                                        We checked the payment id: pay_BAMwDuN1Q2vp7A and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days. You may also track your refund through this link - https://razorpay.com/support/#refund.

                                        Thanks & Regards,
                                        Team Razorpay
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