Razorpay Complaints & Reviews

I had made a transaction on 6th sep 2018 on banggood. The money was deducted from my account but didnt reach the banggood, the payment gateway i chose was razorpay. Now i am following up with banggood and they are denying for any payment as they not rceived it. There is no way you can contact razorpay team. Cusomter line doesnt work no email id... Their portal dont work.

Its a fraud company cheating people. Never choose this as a payment gateway.

Have booked a ticket from from irctc mobile app on 10th feb 2018 and a amount of rs. 990 was paid to [protected]@hdfcbank.

I have cancelled the ticket on 18th feb'18 but till date i have not received the amount in my account. According to irctc a amount of rs. 1755 has been refunded to razorpay on 19th feb 2018.

I have cancelled another ticket on the same day i. E on 18th feb and the amount has already been credited via [protected]@icici. But the above mentioned transaction still has no track and the account is also not credited.

I request you please look into this matter and refund the money asap. I have also attached the screenshot of the transaction and irctc refund sta

Consumer complaints logo
Menusubmit complaintsearch
Home iconhome
Question iconquestions
Faqfaq

Search
Search
Sign insign in
Hi razorpay,

Irctc refund status

I had made payment for booking irctc ticket through razorpay on 24.07.2018 transaction id [protected]-
Amount rs.570/- and[protected] - amount rs.570/-.

I cancelled ticket due to some personal reason and irctc refunded the ticket amount to razorpay on 24.08.2018 irctc transaction id - rfnd_apiloaxbrogmzf, an amount of rs. 330/- and irctc transaction id - rfnd_apjf1itbqg4grv, an amount of rs. 330/-.

I would like to know my irctc refund status for above case.

I have attached the booked tickets mails, cancelled confirmation mails and amount refund mails for you reference.

If you need further information, pls let me know.

Thanks

Hi,
Today i had booked a railway ticket in irctc mobile app using razorpay upi. The money was deducted from my account but the ticket was not booked and also not listed in refund list. Irctc is showing payment not settled, but my money is deducted from my bank. Please refund my money.

The irctc transaction id is: [protected]
Upi transaction id:[protected]

Anirban basu

I made a transaction on 26 July amounting Rs 5850 to pay for a Shuttl pass. But the transaction failed and refund for the same was initiated on 27 July 2018. But till date I haven't received my money. They said refund was successfully processed but where is my money? I haven't received it till date. I am chasing my bank, Shuttl (merchant) and Razorpay from last month but my issue is not yet resolved. Tried calling razorpay number of times but either the call will be unanswered or if it was answered once (by Smita) but no resolution was provided to me.

Mails from Razorpay:

Razorpay Logo
27th July 2018

Refund Successful
Payment Confirmation
Shuttl
[protected]@gmail.com
[protected]
Refund Id: rfnd_AeBSIF554mO0Kg
The refund process for your Order has been initiated.

The refund amount is ₹ 5850. It may take up to 5-7 business days for the credit to reflect in your account. Actual time taken for refund depends on your payment cycle with your bank.

Refund Amount
₹ 5850
Total Payment
₹ 5850
If you do not receive a credit in your account after 10 working days, please visit our website
and follow the instructions on the chat window.

Razorpay - Helpdesk (Razorpay Support)
Wed, Aug 15, 6:06 PM
to me

##- Please type your reply above this line -##
On this Email thread: Razorpay - Helpdesk;

Hi,

Thank you for writing to us.

We see that the refund `rfnd_AeBSIF554mO0Kg` of amount `₹ 5, 850.00` has been initiated on `27th Jul, 2018`.

We are checking the status of the refund with the bank. Please expect an update within 5-7 working days regarding this refund. We regret the delay.

Regards,
Rehan
Team Razorpay

[5L38ZP-5XY2]

Hi razorpay as i had purchased a irctc railway ticket through your payment gatway. But from transaction date 17th august 2018 still today i didi not back thr transaction money back to my bank account as the transaction was dropped. So plz take necessary steps to refund my money back to my bank account. Thr irctc transaction no - [protected] as the status of this transaction is refunded but still the amount did not credited to my bank accont. Plz take the matter seriously

Hi razorpay,

My irctc payment using bhim app (Razorpay payment gateway) got failed on 08-sep-2018, amount debited from bank but not received refunded yet to my account. As per irctc, they have not received payment for this transaction.

irctc payment transaction id: [protected]

Kindly check and proceed my refund to my default account.

Thanks

This is third time i'm posting a complaint here because i didn't get any solution from previous ones. My complaint is about my money which got deducted from my bank account when i tried to book a ticket from irctc through your razorpay gateway. It's more than 25 days i don't get my money, it's my request please refund my money into my account soon.

Hi razorpay
Recently i did a transaction from razorpay gateway from irctc connect app but the transaction failed and money got deducted from my account and still i didnt received my refund. I did this transaction on 5th sept. As per irctc, they have nt received payment for this transaction.
Kindly check and proceed my refund to my default account.
Thanks

I had booked air ticket of spictjet using rajorpay but ticket did not get booked and money was deducted from my bank account. I contacted to spice jet authority they told that they had not received any payment. Please refund my money of rupees 13719. The transaction date was 3rd sept, 2018 at 7.50 pm.
My email id [protected]@gmail.com
Hope you will look after the matter.
Payment id pay_atk11h9kuaqpw0

I have done transaction (On 7 september 2018 at 1:30 pm) with pharmeasy via airtel wallet payment using bank of indias debit card, my money deducted from airtel wallet but not reflected in pharmeasy site. Payment is failed.
I made complaint to airtel wallet care and they told me that from there payment is done and i also contacted pharmeasy care and they told me that they have not received payment yet.
Please look over this matter asap. Thank you.

Hii,
Booked ticket on irctc using razorpay. Money got debited inr 1000 but ticlet not booked.
Kindly look into this matter because money get debited but ticket not booked through irctc. Money get debited but ticmet bot booked in irctc.

Rs 1000 debited from *5899 on 7/09/18 and credited to razorpay. [protected]@hdfcbank-irctc (Upi ref no[protected]
Please look into this matter

1. Transaction - 5th sept - 20.30 pm - failed-id - au7sjd8qq6fx4q-rs-600

2. Transaction-6th sept-10.25 am - failed-id-aulycivvt7jpow-rs400

Wanted to book seat on spice jet. But check status is failed. Amout has been deducted from my payzapp account. Contacted to payzapp and spice jet persons. Saying your fault. Refund my total (1000) money. Bad experience.

My name is amith kumar j prabhu. I had booked three tickets
Pnr - [protected]
Pnr - [protected]
Pnr - [protected]

I have paid through razorpay gateway using bhim app. I cancelled 2 pnr and suppose to get rs 275, 335 and 195 each. Still now i have not received it back from you. But in irctc website it is showing as refunded. Please speed the refunding process

I done my transaction on irctc but amount is deducted from my account and ticket is note booked you can see message
Thank you for using your sbi debit card 519xx9357 for a purchase worth rs430.68 on pos 38rr[protected] at raz*irctc, statesman h txn# 006339. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]

Dear sir /madam
I tried to booked ticket through irctc app by bhim upi my account has been debited amount rs 750 upi ref no[protected]and in my bhim app status showing is approved but in irctc app its showing no response from the bank. Again i tried the same. Money also debited upi ref no[protected]status in bhim is aporoved but in irctc its showing no response from bank. Twice my money has been debited but ticket not booked.
br...

Rs.5, 138 was debited from my account while booking a flight ticket from ranchi to pune on 5th september 2018, but my ticket wasn't booked, so i had to book it again through ixigo app and pay the same amount for my ticket, so please help me get my money back, inform me if additional information is required, i am highly disappointed with your razorpay service, please refund my money as soon as possible.

Thanks

Dear Team
Had transactions for IRCTC which were failed and amount debited to my account, reason for failure was payment not received

Due to ticket not being booked I had serious problems in journey

I recommend not to use razorpay

Transaction No [protected] from [protected]@hdfcbank Rs. 1275/-

Another transaction

Transaction No [protected] from [protected]@hdfcbank Rs. 1275

Transaction No[protected] from [protected]@hdfcbank Rs. 785

Transaction No [protected] from [protected]@hdfcbank Rs. 980

Transaction No [protected] from [protected]@hdfcbank Rs. 780

Transaction No [protected] from [protected]@hdfcbank Rs. 170

I was suprised to see so many failed transactions and amount debited from my account

I don't believe in razarpay any more

I am a slicepay user.I have paid rs 2335 in augest 5 to razorpay via tez.The amount get deducted from my account but the amount didn't reach slicepay.I asked them they said that it was a problem in razorpay department .I used to call razorpay customer number but it does not responding.So give a solution to that in couple of days.As i want to repay on sep 5th

Today i have made ticket from gaya to cuttack in rajdhani express. The money was deducted but the system shows "pending from bank end". Please advise should i make a new ticket or this ticket will get confirmed.

I have contacted bank and they said that payment had been deducted for this transaction. But still the message "pending from bank end" is displayed. Please see the snapshot attached.

Please advise