Razorpay Complaints & Reviews

Address: Dharwad, Karnataka

Hi,
Balaji here,
I was booking train tickets from irctc app and after booking tickets the money transaction that was made through razorpay. And money was deducted but the ticket booking remained pending.
So i hope you will notice the complaint that is mentioned here and to resolve my problem as the amount has been deducted unnecessarily.

Dec 13, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 12, 2018

Razorpay Customer Care's response Hi Balaji,

We checked the IRCTC transaction ID: [protected] and see that it was an unsuccessful transaction. Rest assured, you will get a refund in 7 - 10 working days. You can check the status of your transaction at: https://razorpay.com/support/#refund.

Thanks and Regards,
Team Razorpay

Nov 12, 2018

Updated by Balaji3197 Thanks for your response..

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Address: Surat, Gujarat

Website: [email protected]

Recently i ordered a saree 27/10/18 from avoonik worth 399 and paid online through net banking.
Immediately the next day i recieved a mail from razopay saying my order is cancelled and that they will be refunding my money in 4 to 7 days. I cooperated with them for the next 7 days. Now it's been more than a week and still i havent recieved my refund. Also they have now stopped responding to my mails. Please do look into this problem. If razopay doesn't respond to my problem i may have to further report this problem to higher authorities at consumer court.
Order no:50967

Dec 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thank and Regards,
Team Razorpay

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Website: Razorpay

Hi team,

I have tried to book a ticket for 31st december using irctc (Razor pay gateway) and google pay for transaction of amount
Money has been debited from my bank account successfully and transaction showing failed in irctc app.

Using google pay money is debited successfully, but in irctc website its showing
Pending from bank end.

Can you please check as soon as possible and help to resolve from your end

Thanks
Sriram

Dec 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Razorpay Customer Care's response Hi Sriram,

We checked the transaction ID [protected] and see that the payment was not completed for the same. For more details regarding the transaction please write to us over: https://razorpay.com/support/ and we will be glad to assist you.

Thanks and regards,
Team Razorpay

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I booked the ticket in irctc from machilipatnam - tirupathi on[protected] through razoropay via google pay upi ref no[protected] sleeper amount 270 debited from my account but the ticket is not conformed in irctc says payment transaction failed please see the problem and pls refund my amount to my account

Sir please see the problem and solve my problem and give the refund of my amount as early as possible

Dec 12, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 09, 2018

Razorpay Customer Care's response Hey,

We checked the UPI reference no.[protected] and see that it was an unsuccessful transaction. You shall receive the refund for the same within 7-10 working days. For more details, kindly reach out to us on: https://razorpay.com/support/, we will be happy to assist you.

Best regards,
Team Razorpay

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Address: Tinsukia, Assam, 786158

I have recharged in a vodafone mobile nmbr_[protected] but could not get the benefit after balance deduction. It was recharged today morning and the amount recharged was rs199. I was redirected to net banking and i did and recharge was shown successful through email but the subscriber did get the benefit. For ur kind information it is to mention that one ad payment id is_bisxw4fcltcuuu and state bank net banking transaction is_igaesdivd7.

Dec 8, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2018

Razorpay Customer Care's response Hi Mukul,

We have updated you with the status of your request on ticket with reference number: 290175. Please follow the same email thread for further updates from the merchant.

Thanks and Regards,
Team Razorpay

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Address: Surat, Gujarat

Website: avoonik.com

I have ordered 2 sarees for the amount of 798rs in https://Avoonik.com on[protected].
My order status is still 'processing' and i have not received any shipping and tracking details from them.
I have mailed to the site but no response from them and they did not even provide any contact or customer service number.
My order i'd: #27473
#27947
Payment was done through razor pay
Payment i'd: pay_bcnqarphdoxuxa
Pay_bcyjnlkhillnl
I want to refund my money back.
Kindly respond as soon as possible

Dec 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2018

Razorpay Customer Care's response Hi Sharada,

We have updated you with the status of your request on ticket with reference number: 290152. Please follow the same email thread for further updates.

Thanks and Regards,
Team Razorpay

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Address: Pune, Maharashtra

Money was deducted from account but irctc shows payment status as pending from bank end. I used paytm wallet to carry out the transaction. Details of the issue that maybe helpful are enlisted below :

Reservation id: [protected]
Booking date: 05 nov 2018
Bank name: paytm wallet
Ticket charge: 1660.49

Please diagnose and fix the issue as soon as possible because this booking concerns my travel plans. Fell free to reach me out on saketgupta.[protected]@gmail.com
Contact : [protected]

Dec 12, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2018

Razorpay Customer Care's response Hi Saket,

We were unable to find any transaction with the IRCTC transaction ID: [protected]. Please make sure it is a valid transaction ID. You can also check the status of your transaction on: https://razorpay.com/support/#refund.

Thanks and Regards,
Team Razorpay

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Address: Mysore, Karnataka, 570017

Website: [email protected]

Recently i ordered a saree from avoonik worth 399 and paid online through net banking.
Immediately the next day i recieved a mail from razopay saying my order is cancelled and that they will be refunding my money in 4 to 7 days. I cooperated with them for the next 7 days. Now it's been more than a week and still i havent recieved my refund. Also they have now stopped responding to my mails. Please do look into this problem. If razopay doesn't respond to my problem i may have to further report this problem to higher authorities at consumer court.
Order no:47434

Nov 7, 2018

Complaint marked as Resolved

My problem is now resolved.My sincere apologies to Razorpay.The day i registered the complaint on this website, i visited Razorpay website.They had an option to track any refund/payment process.So using my payment id i could track my refund process and actually Razorpay had completed the refund process 2 days back itself.The only mistake here was generally SBI bank sends immediate messages to mobile on any type of bank activites.But for this particuar process i hadnt recieved any message and thats what made complain.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thank and Regards,
Team Razorpay

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D

Deepak Tirumangalam Pradeep

from Pune, Maharashtra

Nov 5, 2018

I had booked a tatkal ticket for Rs 1080 but in IRCTC website it shows that the ticket is pending for confirmation from bank end.
I did the transaction through Razorpay from my Upi id [protected]@icici.
Transaction ID is [protected]

Reply

Razorpay Customer Care's response, Nov 9, 2018

Verified Support

Hi Deepak,

We checked the transaction ID 100001514919936 and see that it is an unsuccessful transaction. You will receive the credit in your account within 10 working days. You can track the status of the transaction over: https://razorpay.com/support/#

Thanks and regards,
Team Razorpay

F

Fathima Irfan

from Chennai, Tamil Nadu

Nov 5, 2018

I have purchased beauty products from www.amato.com for 1240. My money was debited from my account..but i did not get any confirmation mail from them..i have made a complaint to razorpay for refund..kindly do the needful.

Reply

Razorpay Customer Care's response, Nov 9, 2018

Verified Support

Hey Fatima,

We checked the payment pay_BGXlLxdY03XPIh and see that it has been processed successfully to the merchant. Please reach out to us on https://razorpay.com/support/# for further assistance and we would be happy to help.

Thanks and Regards,
Team Razorpay

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Address: 500047

Website: avoonik.com/my-account/view-order/44092

I have made payment for online booking through avoonik. The order has not been delivered till now and now came to know that it is Fraud Company.
The payment was done through your company
I want the Refund payment of Rs. 399 - against Order #44092
Bank Ref No .[protected]IGAEQIETZ6 for online payment.
Hope you get it resolved at the earliest or the complaint would be made to consumer court.

Dec 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Nov 05, 2018

Updated by Biju5264 I got a call just now (4:43 P.M.) from the number [protected] saying they would refund the amount if I provided the Debit card details along with User ID and Password.
I said I cannot share that information so he disconnected the call.

Nov 05, 2018

Updated by Biju5264 updated wrong number above
correct Number [protected]
When checked the number in Truecaller its says Customer service (No Company name)

Nov 06, 2018

Updated by Biju5264 Today Morning I got a call from [protected] saying they are calling from Consumer complaints. They said that the order has been cancelled, in order to get the refund share the Debit card details along with User ID and Password.
I told them that no government official would call at 6:56 am in the morning. Next moment he disconnected the call.

Verified Support

Nov 06, 2018

Razorpay Customer Care's response Hi Biju,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thank and Regards,
Team Razorpay

Nov 12, 2018

Updated by Biju5264 Hi Razorpay Team,

I did not receive any Transaction details after paying through online on 26th Oct 2018.
I can share the SBI bank Transaction ID details for the transaction from SBI Transaction statement
Date (Value Date) 26-Oct[protected]Oct-2018)
Narration : TO TRANSFER INB ATOM TECHNOLOGIES LTD
Ref/Cheque No. :[protected]IGAEQIETZ6 TRANSFER TO 4
Debit : 399.00
Please let me know if you need anything else.

Regards
Biju

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Address: Buldhana, Maharashtra, 444303

Website: avoonik.com

I have ordered a dress which costs 399 rupees, from avoonik, surat. After that i recieved a payment confirmation from razorpay via email. But product is not delivered yet. It seems to be a fake website now.
There is no order tracking id provided. And i sent a mail for inquiry on given contact mail, but theres no reply. They must pay back, or there should be strict action on them.

Dec 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

Razorpay Customer Care's response Hi Gunjan,

We have updated you with the status of your transaction on ticket with reference number: 289903. Please follow the same email thread for further updates.

Thanks and Regards,
Team Razorpay

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K

kantemanuel2389

from Gurgaon, Haryana

Nov 5, 2018

While booking a ticket from irctc website on 4th nov 2018 through BHIM app money has been deducted from my account but no ticked got booked. The BHIM transaction id is[protected]. please let me know how much time it will take to refund the money .please resolve this problem as it I am a student and in need of money for booking my ticket.

Reply

Razorpay Customer Care's response, Nov 9, 2018

Verified Support

Hi,

We checked the UPI reference no. 830811939134 and see that this is an unsuccessful transaction. You will receive the refund for the same in 10 working days. You can track the status of the transaction over: https://razorpay.com/support/#

Thanks and regards,
Team Razorpay

R

Rana Mohit Singh

from Damoh, Madhya Pradesh

Nov 5, 2018

I have booked tiket on 4nov18 through paytm at razorpay bank for irctc ticket but money got deducted tikcet not booked. So please initiate refund as soon as possible in my patm wallet irctc tran id [protected] patm id [protected]
Irctc username mohitjec14
My mob no [protected]

Reply

Razorpay Customer Care's response, Nov 9, 2018

Verified Support

Hi Mohit,

We could not track the mentioned transaction. Please provide the UPI reference number for the transaction over: https://razorpay.com/support/# and we will get this checked right away.

Thanks and regards,
Team Razorpay

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Address: Surat, Gujarat, 395005

Website: avoonik.com

Need refund payment of rs. 798 - against transaction id - pay_bgxmvfyjp2wghx and pay_bgxbpzebcsskcp. I have done this payment by credit card, but this company is fraud company. If not resolved this complaint we will send grievance to pm portal.

Comapny address - a-4 sarju commercial near ambe part tapi road surat
Surat
Gujarat
India - 395005

Dec 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

Razorpay Customer Care's response Hi Anishanu,

We will keep you updated with the status of your transaction on ticket with reference number: 288414. Feel free to write to us on the same thread for any further queries.

Thanks and Regards,
Team Razorpay

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R

Rajeevkm68

from Bengaluru, Karnataka

Nov 4, 2018

We too faced the same issue. Payment done but no product. All mails are not responded to. Have raised a complaint with PMO. The web site seems to be fake.

Reply

Razorpay Customer Care's response, Nov 6, 2018

Verified Support

Hi Rajeev,

We have updated you with the status of your transaction on ticket with reference number: 288966. Feel free to write to us on the same thread for any further queries.

Thanks and Regards,
Team Razorpay

P

Prakhar Bariyekar

from Mumbai, Maharashtra

Nov 5, 2018

Hello my money got deducted from my account on 30 of October when i tried to book a ticket from nashik to howrah through irctc app and in irctc app it still shows its pending from your bank kindly go through it its already 5 day's

Reply

Razorpay Customer Care's response, Nov 6, 2018

Verified Support

Hi Prakhar,

We see that a refund: rfnd_BHrJHbWZrZtPsG was successfully processed on 4th Nov, 2018. You should receive a credit in your account in 7 - 10 working days. You can also check the status of your refund on: https://razorpay.com/support/#refund.

Thank and Regards,
Team Razorpay

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I have booked a flight ticket via ixixgo on sastiticket and razorpay payment gateway on 24th october. However the booking was not successful and the amount got deducted from my bank account. When i tried contacting razorpay via grievance there was no satisfactory reply from them with the correct refund id or the status of it. Their customer care no never gets connected for the entire day always saying that they are experiencing high traffic. I just want to know the status of my refund.

Dec 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

Razorpay Customer Care's response Hi Rupam,

Please write to us at: https://razorpay.com/support/#request with the transactions details and we'll have this looked into at the earliest.

Thank and Regards,
Team Razorpay

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Address: Chennai, Tamil Nadu, 600053

I have purchased dress materials for amount of rs. 1696 /- in https://avoonik.com. on 30.10.2018
My order is still in processing stage and have not received any mail or message from them.
I have mailed to them but still no response. No contact number too.
My order id is # 64278 dated 30.10.2018
Payment was through razor pay and payment id: pay_bfm06995wgklec
Have made a complaint to razor pay too. But till now no response from them.
I want to refund my money back.
Kindly do the needful.

Nov 16, 2018

Complaint marked as Resolved

Thank you Razorpay for your responses and necessary action taken to get my refund. You have initiated for refund and hence Avoonik made the payment. Thanking this forum for your support.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

Razorpay Customer Care's response Hi,

We will keep you updated with the status of your transaction on ticket with reference number: 286129. Feel free to write to us on the same thread for any further queries.

Thanks and Regards,
Team Razorpay

Nov 09, 2018

Updated by santhameenu Thanks for your response. I have received email from avoonik and also Razorpay team about refund. But till now the amount is not yet credited to my account. Hence request Razorpay not to close the complaint 286129 till Avoonik pay me back. Thanks in advance.

Nov 13, 2018

Updated by santhameenu Till now I have not received the refund. Avoonik has not paid back. Please escalate for the refund process.

Nov 16, 2018

Updated by santhameenu I received my refund. thanks Razorpay for your professional work. I got the refund from 'Avoonik

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Address: New Delhi, Delhi

Hi,
Booked ticket on irctc using razor pay amount debited inr 400 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end.
The amount in my bank is deducted but ticket is not booked on irctc... So plzz refund my amount on my bank account..
Name :-asif khan mansoori
Transaction id:-[protected]
Date:-2/11/2018

Dec 10, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

Razorpay Customer Care's response Hi Asif,

We checked the transaction:[protected] and see that this is an unsuccessful transaction. Rest assured, you will receive a credit in your account in 7 - 10 working days from the date of transaction. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thank and Regards,
Team Razorpay

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Address: Ghazipur, Uttar Pradesh, 233001

Booked ticket on irctc using razor pay amount debited inr 2021 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The messagew recived from my bank as below:

Rs 2021.80 debited from a/c *8142 on 31-10-18 to vpa [protected]@hdfcbank (Upi ref no[protected]. Not you? Call on[protected] to report

Dec 8, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

Razorpay Customer Care's response Hi Azwar,

Please respond with the transaction details on ticket with reference number: 286471.

Thanks and Regards,
Team Razorpay

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Address: Chennai, Tamil Nadu, 600053

I have purchased 3 sarees and 1 lehanga for amount of rs. 1746/- in https://avoonik.com. on 30.10.2018
My order is still in processing stage and have not received any mail or msg from them.
I have mailed ot them but still no repsonse. No contact number too.
My order id is #64102 dated 30.10.2018
Payment was through razor pay and payment id: pay_bflsn2kpoigcbn.
Have made a complaitn to razor pay too. But till now no response from them.
I want to refund my money back.
Kidnly do the needfull.

Nov 3, 2018

Complaint marked as Resolved

thanks to Razorpay . I have received my money thanks to this forum too. Kindly block that avoonik.com website and also take neccessary action on them and also the given below mobile number who is again asking the details of our debit and credit card 8948264232 I think after my money credited why are they giving false info and asking my card details

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Razorpay Customer Care's response Hi Kavitha,

We have updated you with the status of your request on ticket with reference number: 286596. Please follow the same email thread for further updates.

Thanks and Regards,
Team Razorpay

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N

nasir hassan

from Delhi, Delhi

Jan 3, 2019

I got a call from this no [protected], they asked me for debit card no and inform they can send the payment to card only, after giving the card no they deduct Rs 5862 from my card, please take action

Reply

Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Nasir,

Please provide us your transaction details along with a screenshot of your bank statement showing the debit so we can check this for you.

Thanks & Regards,
Team Razorpay

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I have booked a train ticket via railyatri of rs. 1601 and afterwards cancelled and their site showing refund has been sent to bank of rs 1485 . the site of razorpay[payment gateway shows refund sent to bank on dated 23/10/18.
I have booked this ticket with my icici credit card number ending with 2005

the rrnno. is 74110758295013455433088

Dec 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2018

Razorpay Customer Care's response Hi Ajay,

We see that the refund was successfully processed. Please reach out to your bank with the RRN number: 74110758295013455433088 to track the refund at their end.

Thank and Regards,
Team Razorpay

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S

Shivashankar Gramin

Nov 2, 2018

Hi
I have made irctc payment via UPI Razopay, payment deducted from the bank but ticked not booked. I have made payment via mahantesh.[protected]@okaxis.

Please refund my amount. My journey is already [censored]ed off.

Reply

Razorpay Customer Care's response, Nov 12, 2018

Verified Support

Hi Shivashankar,

We see that the refund: rfnd_BIW1jKwJmRSbTW was successfully processed on: 6th Nov, 2018. You can check the status of the same on: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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Hi,
On 21st oct, 2018 i booked train ticket in irctc and the payment is done via razerpay (Using bhim app).

Neither ticket is booked nor the irctc history is showing for any failed payment but the money has been deducted from my account. I have waited for 10days for automatic refund but no refund. I have contacted upi support and they have replied we have transferred money you can contact the other end. Since i didn't find any way to contact razorpay support i am posting complaints here.
Transaction id :[protected]
Herewith i have attached screenshot also

Dec 3, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Razorpay Customer Care's response Hi,

We checked the transaction:[protected] and see that it is a successful transaction. Please contact IRCTC for any service related requests/refunds as they are the service provider.

Thanks and Regards,
Team Razorpay

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M

MOHD AZWAR

from Deoria, Uttar Pradesh

Nov 2, 2018

Iam Mohd Azwar i was booking my ticket through Irctc app though the transaction was accepted from razorpay.[protected]@hdfcbank but i couldn't recieved my ticket, so is a request to you kindly refund my amount as soon as possible

Reply

MOHD AZWAR's reply, Oct 31, 2018

Is not resolved yet, is a request kindly refund it soon,
My upi id is md.azwar92@oksbi

Razorpay Customer Care's response, Nov 12, 2018

Verified Support

Hi Azwar,

We see that the refund: rfnd_BIIOdjD38l6Zfn was successfully processed on 5th Nov, 2018. You can check the status of the same on: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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Address: Kalahandi, Odisha, 766015

Website: [email protected]

Dear sir
I was booking my ticket mumbai to kesinga date[protected] bank sbi debit card but transction is failedand my account has been deduct 9210 (nine thausand two hindred ten rupees from the account.which has not been refunded yet.the details given below are as follows and resolve this issue and inform us immediatrly.

User id-mkppanda
Ticket id-285677
Transction id-[protected]
Booking date[protected]
Class-3tier a/c
Total amo- 9210

Dec 5, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Razorpay Customer Care's response Hi,

We have updated you with the status of your transaction on ticket with reference number: 285677. Feel free to write to us on the same thread for any further queries.

Thanks and Regards,
Team Razorpay

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S

sachin harsh

from Lucknow, Uttar Pradesh

Nov 2, 2018

I booked ticket in irctc via rozarpay money was deducted but my ticket is pending it showing that payment is pending from bank end

Reply

Razorpay Customer Care's response, Nov 12, 2018

Verified Support

Hi Sachin,

We were unable to find the transaction with IRCTC txn ID: 100001510439328. Please write to us at: https://razorpay.com/support/#grievance with more details on the transaction and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Address: 422101

Website: Flashcash

Hi Flashcash team, I Abhijit Vishwas Shinde, registered mobile number is [protected] and email id is [protected]@gmail.com repeat customer of Flashcash. It provided me loan for 12 times. I already paid my last loan of rupees 6000/- on Friday 26th Oct 2018 and applied for loan of rupees 6000/- on Saturday 27th October 2018.But still loan is reviewing. Almost 4 days are over. So solve this issue as earlier. Thanks. Abhijit Shinde.

Dec 4, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Razorpay Customer Care's response Hi Abhijit,

We are a payment gateway that assists merchants with online payments. Please contact the merchant: Flashcash, for any service related queries/refunds.

Thank and Regards,
Team Razorpay

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