Razorpay Complaints & Reviews

Address: 390016

I have book a smart phone Viggo M10 on 23 Jan 19 around 18.30 hrs and my amount of Rs 3499 /- was deducted thru Razorpay . I have paid this amount by credit card. Still i have not received any confirmation from Goshoppo . I request to kindly refund my amount as soon possible. It is already more than one week passed.
My order number is S83064.
Every day i am trying to call the customer care number, the number is showing switch off.

Mar 10, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 05, 2019

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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P

praba104

from Bengaluru, Karnataka

Feb 4, 2019

Hi,
I booked a ticket on irctc using razorpay on 24/01/2019 uisng KMb and the trasnsaction id is [protected]. please let me know the confirmed status for my refund amount

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Razorpay Customer Care's response, Feb 8, 2019

Verified Support

Hey,

We checked the transaction 100001648105328 and confirm that a refund has been processed successfully for the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: 193222

Website: www.rozarpay.com

I have ordered a nokia phone before six day ago but still it is not reaching. I was trying to call us but unfortunately all executives are busy from last 4 hours which is not acceptable as a costumer. After that i got a website but as same as your executives it is also not acceptable. Now i want to know about my product where it reaches if it is delivered from there so i want refund my balanceand also u want it will not happen for future
Thanks and regards.
Mushtaq ahmad baba
[protected]

Mar 10, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

Razorpay Customer Care's response Hi Mushtaq,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Address: Bangalore, Karnataka

Hi I placed an order on a online shopping site "WESTERNCLUB" on 19th Jan 2019. I paid 510/- rupees through Razorpay payment gateway.

The razorpay id is "pay_BlndmeiCoP2lyo"

It is more than 9 days, I did not received any response from the Western club. When I raised the complaint (Ticket ID: 354372) to Razonpay regarding this fraud, they simply replied that they are only a payment gateway which just facilitate merchant with online payments. My complaint had been closed then.

My question is why RBI had given a licence to such fraudulent company who neither bother to do background check before providing support to such companies, nor they providing any satisfactory response in case customer raised any concerns.

Requesting RBI to take strict action of canceling Razorpay payment gateway licence so that they can't cheat other innocent customer anymore.

Thanks
Paramjeet

+1 photos

Mar 4, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

Razorpay Customer Care's response Hi Paramjeet,

We have responded to the request that you have raised on ticket with reference number: 354372. Feel free to get back to us on the same email thread and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay

Feb 04, 2019

Updated by Paramjeet_si Hi Team Razorpay,

I heard nothing new, it is same old automated reply, "we are only a payment gateway which just facilitate merchant with online payments."

I need my money back as I still have not received my product, neither I received any reply from WESTERNCLUB. Please keep in mind that I will not let it down easily. I will make every efforts to let everyone know about your company and the merchants you are tied with.

Requesting Consumer complaint to kindly escalate the matter as don't want others to get trap in Razorpay and Westernclub fraudulent web.

Thanks
Paramjeet

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Q

Qwertyuiopasdfgh

from Noida, Uttar Pradesh

Jan 29, 2019

Sir,
My ticket is not booked but my my money is deducted please give my money back
UPI id[protected]
I booked tickets today 28.01.2019
For 2.02.2019

Please help me

payment gateway support provided to fraudulent online shopping company "western club" - Comment #3336033 - Image #0

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Razorpay Customer Care's response, Jan 31, 2019

Verified Support

Hi,

We checked the transaction: 100001654113731 and see that this is an unsuccessful transaction. Rest assured, you will receive the refund credit in 7-10 working days. You can check the status of your transaction at: https://razorpay.com/support/#refund.

Thanks and Regards,
Team Razorpay

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Address: Udupi, Karnataka

When i was taking the train tickets from irctc i used razorpay upi for the payment by google pay. But the transaction got failed the irctc didn't received the money so the tickets got cancelled. Also i have send the request of rs.1440 to the googlepay but rs.1680 got deducted from my account.
Upi transaction id:[protected]
To : irctc
Razorpay. [protected]@hdfcbank

+2 photos

Mar 6, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

Razorpay Customer Care's response Hi Sunny,

We checked the transaction:[protected] and see that the transaction failed. If there has been a debit, please get in touch with the dispute/chargeback department in any branch of your issuing bank and raise a dispute/chargeback against this transaction.

Thanks and Regards,
Team Razorpay

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Address: Puri, Odisha, 752107

Website: WWW.RAZORPAY.COM

I am prabira kumar mishra, jogeswarpur, nayahat, puri, a incident occured with me through mobile . A person ask me my bandhan bank atm card number, aadhar card number and cvv number .Then rs-7200
wdl my account.Via - pos wdl, 905960-razorpay airtel payment bangalore, india, 25/01/[protected]
my bandhan bank ac no-[protected] mob-[protected]

+1 photos

Mar 4, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jan 25, 2019

Updated by aana1972 please take action immedeateily and block the tranction th as soon as posible . get reply via my mobile number .

Verified Support

Jan 31, 2019

Razorpay Customer Care's response Hi Kumar,

Thank you for your time on call. As conveyed, please write to us at: https://razorpay.com/support/#request with the details of the transaction and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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S

shreenidhilin

from Hubli, Karnataka

Jan 29, 2019

Hi, am Mr Chandrakumar, my amount RS 324-/- is dedacted twice on 8/1/2019 for new Ration card through your internet banking Razorpay. Registered bearing No RC 421602 .. Kindly revert the status and kindly refund the second payment made by mistake ..

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R

Raju1944

from Bokaro, Jharkhand

Jan 30, 2019

Amount dedicated from UPI BHIM app but ticket not booked. My account had only that amount which is dedicated. I have urgent need to book ticket for patient. Please refund immediately

refund money - Comment #3337892 - Image #0

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Website: Razorpay

Booked a ticket on 13th of jan 2018 from irctc app and made payment of 2026 rs through razorpay, amount got debited from my account but the ticket didn't got booked, it has been 10 days still the amount is not reflecting in my account .. I am attaching the details plz refund my money. The ticket was from kpd jn to howrah of 29th march 2018, usually when transaction fails i got it refunded in 3-4 days but razorpay has been very bad in their service to customers.

+1 photos

Mar 2, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey Harshit,

We checked the transaction [protected] and see that this has been refunded successfully from our end. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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A

Anoop Sam

from Ernakulam, Kerala

Jan 29, 2019

I booked a ticket through irctc website and the payment was made through Razorpay, via googlepay. The money has been deducted but the ticket was not booked.
Transaction id: [protected]
Amount: 420

refund of ticket - Comment #3336272 - Image #0

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Website: Razorpay payment gateway at passport website

I have paid passport application fees through razorpay and they have charged rs 4000 from me and paid only 1500 to passport office... Where is my rs 2500/- gone?? I required my rs 2500/- back other wise i will lodge fir /police complain against this fraud. My name is Alka Rani and my mail id is [protected]@gmail.com or dr.[protected]@gmail.comand my contact details is [protected]

Solve this matter with immediately

+3 photos

Feb 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey Alka,

We have updated you regarding this transaction over the mail thread with reference number 353942. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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S

shrutiyadav

from Sambalpur, Odisha

Jan 29, 2019

passport payment reciept is only 1500Rs, Return my 2500Rs immediately Razorpay, Dont send excuse emails that you are just a payment gateway
Payment was supposed to be of only 1500, why 4000 has been debited, I will take a legal action against razorpay if this matter is not solved immediately ! Refund 2500 As soon as possible

passport payment took 4000, only 1500 is taken by passport office, rest 2500 rs razorpay has, debited from my account fraud - Comment #3335633 - Image #0

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S

saxena16n

from Delhi, Delhi

Jul 23, 2019

I had applied for a passport online every where i found 1500 rs only but razopay charged 2500 extra with me i want my money back other i will take a legal action for this fraud app.

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Razorpay Customer Care's response, Jul 25, 2019

Verified Support

Hey,

We are unable to track the payment. Kindly write to us with the transaction details here: https://razorpay.com/support/#request along with your contact details and will update you at the earliest.

Thanks and Regards,
Team Razorpay

N

nitin581012

from Powai, Maharashtra

Dec 2, 2020

Hi Razorpay,
Why I have charged 1500 Rs extra for passport application, the application fee is 1500 but you charged me 3000 Rs.
Please return my 1500 extra deductions ASAP as it’s illegal, otherwise I am forced to log a complaint.
I will tweet about this fraud in tweeter as well by mentioning passport office and gov of India.
I have created a support ticket 4698836 with you, I hope my amount will be returned back ASAP.

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I tried to book tickets via irctc on jan 24, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id:[protected]
To: irctcc (Razorpay. [protected]@hdfcbank
From: musthafa ([protected]@okicici)
Google transaction id:cicagkcstfa2ag

Mar 2, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey Musthafa,

We checked the transaction [protected] with the UPI reference number[protected] and see that this is an unsuccessful transaction. You will ideally receive a refund for the same within 7-10 working days. The status of the refund can be traced here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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I tried to book tickets via irctc on jan 19, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id:[protected]
To: irctcc (Razorpay. [protected]@hdfcbank
From: shyam subba (State bank of india)
Google transaction id:cicagkcstoahcq

+2 photos

Mar 2, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey Shyam,

We checked the transaction [protected] and see that this has been refunded successfully from our end. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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S

Sarath121

from Kollam, Kerala

Jan 24, 2019

I had cancelled a ticket booked on IRCTC through Razorpay. Cancellation done on 9th Jan. Till today[protected] amount is not credited back to my account. IRCTC showing it is refunded. Attaching screenshot

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Razorpay Customer Care's response, Jan 28, 2019

Verified Support

Hey Sarath,

Please provide us your transaction details here https://razorpay.com/support/#request. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

S

Shatrughan Prajapati

Aug 31, 2020

I tried to book tickets via irctc on date 31 August 2020 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id:[protected]
Google transaction id:CICAqKCluu7KNA
Name :- Shatrughan

money deducted from google pay but tickets not booked from irctc - Comment #3728163 - Image #0

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Address: 637213

Hi team, i have done the payment via upi during talkal ticket booking onirctc railconnect app. Ticket was not booked but however the amount has been debited from my account. Please find the below transaction id and date.

Mail id [protected]@gmail.com,
Mytransaction id:[protected],
Sa (Salem)-mas (Chennai central)
Booking date is 19 - jan -2018
Transaction amount: 310.98,
Payment status: pending from bank end
Failure reason: no response from bank

Feb 12, 2019

Complaint marked as Resolved

i Got refund from Razorpay

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey,

We checked the transaction [protected] and confirm that a refund has been processed successfully against the same. You can track the status of the refund here https://razorpay.com/support/#refund

Thanks & Regards,
Team Razorpay

Feb 12, 2019

Updated by viji_viji Thank You

Feb 18, 2019

Updated by viji_viji i Got refund from Razorpay

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Address: Bokaro, Jharkhand, 827013

[resolved] razorpay — i tried to book a ticket on irctc. But money got deducted on bhim and ticket was not booked.

5 reviews
Abhiraj kumar on 20 jan 2019
Submit a complaint
I tried to book tickets on irctc via bhim. Money deducted (820.49 rs) from bhim app but on irctc status showing ticket not booked.
So please provide me refund asap. I am attaching here both side screenshots. (Screenshot of bhim app and irctc)

My bhim upi - [protected]@upi
Mobile-[protected]
[protected]@gmail.com
Deducted money - 820.49
Dated - 20 jan 2019

+1 photos

Feb 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jan 24, 2019

Updated by Abhiraj Singh Rajput Abhiraj Kumar on 20 Jan 2019
Submit a Complaint
I tried to book tickets on irctc via bhim. Money deducted (820.49 rs) from bhim app but on irctc status showing ticket not booked.
So please provide me refund asap. I am attaching here both side screenshots. (Screenshot of bhim app and irctc)

My bhim upi - [protected]@upi
Mobile-[protected]
[protected]@gmail.com
Deducted money - 820.49
Dated - 20 Jan 2019

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey Abhiraj,

We checked the transaction [protected] with UPI reference number[protected] and see that the same has been refunded successfully from our end. You can trace the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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A

Abhiraj Singh Rajput

from Indore, Madhya Pradesh

Jan 24, 2019

Amount was deducted from my account but ticket was not booked, trasaction was done on 20 Jan 2019 Please accept my complain And refund my amount .I am so worried to about this

I am complain about my booking on irctc - Comment #3333133 - Image #0

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Razorpay Customer Care's response, Jan 28, 2019

Verified Support

Hey Abhiraj,

We checked the transaction 100001639894990 with UPI reference number 902011028325 and see that the same has been refunded successfully from our end. You can trace the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Hi sir, i was trying to book a tatkal ticket from tata to new delhi. I paid the amount of rs.740.49 from my dbs bank debit card. The money was successfully received by razor pay payment gateway but the ticket could not be booked. Reason: no response from the bank is shown on the irctc app under failed transactions. Kindly, look into this issue and initiate the refund.

+1 photos

Feb 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hello,

We checked the transaction [protected] and confirm that a refund has been processed successfully against the same. You can check the status of the refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: Varanasi, Uttar Pradesh, 221005

I was trying to book a tatkal ticket from irctc site on[protected]. I have made payment by google pay through razorpay. Although the transaction has been settled from google pay end and amount has been debited but not reflected on irctc end, where it is showing "transaction status : pending from bank end".

I would like to request a refund. I have attached all the relevant screenshot from both end.

+2 photos

Feb 5, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey Shashank,

We checked the transaction [protected] and see that a refund has been processed successfully for the same. You can check the status of the refund here https://razorpay.com/support/#refund

Thanks & Regards,
Team Razorpay

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A

Ajith Msd

from Chennai, Tamil Nadu

Jan 22, 2019

I am applying for your costumer service loan amount many more times. But not responsible and still now my loan account

pending from bank end but payment settled. - Comment #3331886 - Image #0

pending from bank end but payment settled. - Comment #3331886 - Image #1

pending from bank end but payment settled. - Comment #3331886 - Image #2

pending from bank end but payment settled. - Comment #3331886 - Image #3

pending from bank end but payment settled. - Comment #3331886 - Image #4

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Razorpay Customer Care's response, Jan 28, 2019

Verified Support

Hey Ajith,

Please provide us your transaction details here https://razorpay.com/support/#request and we will check and update you over the same at the earliest.

Thanks & Regards,
Team Razorpay

A

Ayyappan97

from Chennai, Tamil Nadu

Jan 24, 2019

I have booked my IRCTC ticket on 19/01/2019 amount debited from my account but ticket not booked, it's a failed transaction . Still now I didn't received my refund amount

pending from bank end but payment settled. - Comment #3333207 - Image #0

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Razorpay Customer Care's response, Feb 11, 2019

Verified Support

Hey,

We checked the transaction 100001638315718 and confirm that a refund has been processed successfully for the same. The status of your refund can be tracked here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: Vadodara, Gujarat, 390008

I have paid passport renewal fees through razorpay and they have charged rs 4000 from me and paid only 1500 to passport office... Where is my rs 2500/- gone?? I required my rs 2500/- back other wise i will lodge fir /police complain against this frond. My name is pramod pareek and my mail id is [protected]@yahoo.com and my contact details is [protected]

Solve this matter with immediately.

Feb 23, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Razorpay Customer Care's response Hey Pramod,

We have updated you regarding your transaction over the mail thread with reference number 346157. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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S

Sony Sahu

from Dhule, Maharashtra

Jan 17, 2019

My money 1820 has been deducted on 13 January 2019 from tez through Razorpay but my ticket has not been booked on Irtc. Please refund my money or book my ticket as soon as possible.

fraud happens during paying passport renewal fees - Comment #3327163 - Image #0

fraud happens during paying passport renewal fees - Comment #3327163 - Image #1

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Razorpay Customer Care's response, Jan 18, 2019

Verified Support

Hey,

We checked the transaction 100001628299813 and see that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

S

Sony Sahu

from Dhule, Maharashtra

Jan 17, 2019

Please resolve my issue as soon a possible.

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I had booked an irctc ticket of amount 1165 upi reference no.[protected] on 13- jan-18. The amount has been debited from my account and there is no confirmation for ticket. Please check at your end whether the money has been processed for my ticket or not as i'm unable to book another without confirmation of the same.
Kindly check and revert at the earliest.

Feb 18, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Razorpay Customer Care's response Hey Ayushi,

We checked the transaction with UPI reference ID[protected] and confirm that this is an unsuccessful transaction. The refund for the same will reflect in your account within 7-10 working days. You can track the status of your refund with the payment ID pay_BjaqIbdiou2oZ7 here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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F

FAimad

from Mumbai, Maharashtra

Jan 14, 2019

I am cancelled my ticket on 2 jan 209 and refund initiated on 3 january 2019 successfully but still I am not get my refund back.
I also attached below mail send by irctc.
So please refund my amount bank quickly.

money got debited from my bank account for irctc ticket of 1165 and it says pending from backend side - Comment #3323666 - Image #0

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Faisal,

We checked our logs and see that this transaction has been refunded successfully. We have updated you regarding this on the mail thread with reference number 341961. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

M

Milen Ann

from Chennimalai, Tamil Nadu

Jan 14, 2019

I made a paymnet through razaorpay for booking irctc ticket via mobile app. Money was deducted but transaction got failed. Irctc status is refunded. But bank didnt receive any fund . Its been 17 days nw.pl help me with this.
Mail id : [protected]@gmail.com

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Milen,

Please provide us your transaction details like the IRCTC transaction ID or the UPI reference number over https://razorpay.com/support/#request and we will check the same for you.

Thanks & Regards,
Team Razorpay

M

misra1501

from Lucknow, Uttar Pradesh

Jan 14, 2019

Sir Mai aasansol se Ahmedabad ke liye ticket kiya ticket hua nahi paisa cut gaya mera transastion I'd hai [protected] mera refund amount kab tak me aayega mai bank se aur irctc se bahut pareshan ho Gaya hoo please help me

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Ankit,

We checked our logs and see that the transaction 100001597803892 has been refunded successfully from our end on Dec 31st, 2018. We have updated you with the details of the same on the mail thread with reference number 338721. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

V

[email protected]

from Indore, Madhya Pradesh

Jan 16, 2019

I have booked tatkal ticket via IRCTC id money deducted my account but ticket not book.my trancaction id[protected] date 08/01/2019 time 11:06:04. amount is 1347.21/- my mobile no. [protected]
so please refund money my account.

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hello,

We checked the transaction with UPI reference number 900811257196 and see that a refund has been processed successfully for the same. You can track the status of the refund here https://razorpay.com/support/#refund using the refund ID rfnd_BjPff0vmIKHbWP.

Thanks & Regards,
Team Razorpay

T

Tapana sahu

from Mumbai, Maharashtra

Jan 21, 2019

Dear Sir/madam,

I was booked train ticket today but in payment options your page will appear.

I paid the 4004 rupees by Google pay amount will deduct from my bank account but ticket was not booked.

Kindly provide the ticket or refund

money got debited from my bank account for irctc ticket of 1165 and it says pending from backend side - Comment #3329822 - Image #0

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P

Pavan Powani

from Bengaluru, Karnataka

Jan 21, 2019

I tried to book a ticket from MAS to DBG on 13/01/19 from the Irctc phone app, the payment got debited from my account but the ticket didnt get booked saying the payment is pending from the bank's end. Payment was attempted via Google Pay UPI and Razorpay

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Address: 401101

Website: irctc.co.in

Hi,

Booked ticket on irctc using razor pay amount debited inr 482.94 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message recived from my bank as below:
Your a/c no. Xxxx824093 is debited rs.482.94 on 13-01-19 and a/c linked to virtual address razorpay. [protected]@hdfcbank is credited (Upi ref no[protected].

Feb 24, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Razorpay Customer Care's response Hello,

We checked the transaction with UPI reference number[protected] and see that this is an unsuccessful transaction. The amount for this will be refunded to your account within 7-10 working days. You can trace the status of your refund here https://razorpay.com/support/#refund with the payment ID pay_BjbpiIopYXiNCI.

Thanks & Regards,
Team Razorpay

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P

Partha Sarathi Roy Chowdhury

from Kolkata, West Bengal

Jan 15, 2019

Rs 354.00 has been debited from my account on card transaction on 08/01/2019 at 9:07 pm via pos 38RR[protected]at RAZ*Razorpay Software txn#[protected] but unfortunately same is neither credited nor reflected to receipient account till date.A complain has been lodged against ticket no 339328. It is requested to kill the matter earliest.

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Partha,

We have updated you regarding the status of your transaction over the mail thread with reference number 338127. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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Address: Bokaro, Jharkhand, 827012

Hi razorpay,

Irctc refund status

I had made payment for booking irctc ticket through razorpay on 17.12.2018 transaction id [protected]- amount rs.5541.96/-.

I cancelled ticket and irctc refunded the ticket amount to razorpay on 11.01.2019 irctc transaction id [protected] amount of rs. 4140/-.

I would like to know my irctc refund status for above case.

I have attached the booked tickets mails, cancelled confirmation mails and amount refund mails for you reference.

If you need further information, pls let me know.

Thanks

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Feb 17, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jan 13, 2019

Updated by Baahubali Shiv Sinha Email - [protected]@gmail.com

Verified Support

Jan 17, 2019

Razorpay Customer Care's response Hey,

We checked the transaction [protected] and see that a refund has been processed successfully against the same on Jan 14th, 2019. You can trace the status of the same here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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My irctc ticket transaction id:[protected] is showing a status of pending from bank end, but my money debitted from bank.
My transaction mode was upi using google pay app
Kindly provide a solution for the above asap. Do i require to book another ticket for the same? Or will it be settled for irctc?
The corresponding screen shots are attached along the mail

Feb 19, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Razorpay Customer Care's response Hey Jyoti,

We checked our logs and see that the transaction with UPI reference number[protected] is an unsuccessful transaction and hence you have not received tickets for the same. The refund for this transaction will be credited to your account with 7-10 working days. You can track the status of the refund here https://razorpay.com/support/#refund with the payment ID pay_BjPtkh65uadGdp.

Thanks & Regards,
Team Razorpay

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Address: 110049

I had book irctc retiring room but unfortunately my irctc retiring room didn't book. But my money had been deducted from my bank account indusind. I had talk with irctc customer service he told me you talk to razorpay and own bank... But I do not why both razorpay and my bank did not pick up my phone... Anyway.. My transaction I'd[protected]. Kindly request you to please solve my issue. And return back my money in my bank account. Thank...

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Address: Ahmedabad, Gujarat

Pos 438624xxxxxx4280 irctc pos debit[protected]

Refund of rs. 205- upi-[protected]-razorpay. [protected]@hdfcbank-pay[protected]refund for irctc train ticketing mobile[protected]

I paid rs 250 against irctc booking via razorpay but unfortunately transaction got failed and ticket was not booked. While checking my bank statement i come to know that razorpay refunded me rs 205 against my failed transaction. How can they deduct the amount against failed transaction?

I need full refund. I am able to understand that how they person making robbery of innocent people's true money.
It's very fault point of online transaction.

Feb 13, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Razorpay Customer Care's response Hi Romita,

Please write to us at: https://razorpay.com/support/#request with your IRCTC transaction ID starting with '10000…' or the UPI reference number so that we can check the same for you.

Thanks and Regards,
Team Razorpay

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