Razorpay Complaints & Reviews

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Yesterday i have booked a train ticket and payment has been successfully done via upi through razorpay and the amount of 285 has been debited from bank but i have not received any confirmation for ticket booking and today morning when i checked the status of my ticket it shows pending from bank such a pathetic service by razorpay i am going to post this on twitter attaching payment details.

Email:- [protected]@gmail.com

Thanks & regards
Ansh

+2 photos

Jan 11, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2018

Razorpay Customer Care's response Hi Ansh,

We checked the UPI ref:[protected] and see that it is an unsuccessful transaction. The amount will be auto-refunded to your account within 7-10 working days. Feel free to write back to us on the mail sent to the provided email ID and we will be happy to assist you.

Best Regards,
Team Razorpay

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I booked a ticket from HPT to SBC for travel on 14 jan 2019, I have selected gateway through Razorpay, The payment was debited but it didn't redirect to the irctc page and the ticket is in pending status saying Pending from Bank end.

Transaction ID: [protected]
Transaction Amount: 240.00
Payment Status: Pending From Bank End

+1 photos

Jan 10, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

Razorpay Customer Care's response Hi Sarvesh,

We checked the transaction: [protected] and see that it is an unsuccessful transaction. Rest assured, you will receive the refund credit in 7-10 working days from the date of the transaction. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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N

Nilkanth Gabel

from Kandla, Gujarat

Dec 10, 2018

Please request sir iitc iitc booking ticket my money deduct not booking my ticket please refund my money customer reference number[protected]

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Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi Nilkanth,

We checked the payment associated with UPI reference number: 83361353467 and see that it was unsuccessful. You will receive the credit in your account within 7-10 working days from the date of transaction. Kindly check the mail with ref: 307265 for more details and revert on the same in case of further queries.

Best regards,
Team Razorpay

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Hi,
This is swapnil kharate, since last few days i am getting unwanted otp messages, i have not done any transaction from razorpay, then why i am getting messages for otp from razorpay.
I am very curious to know why is this happening if i am not getting from your side, i will have to raise a police complaint against razorpay.
I am not happy at all with your service.
You can email me on [protected]@gmail.com...

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1 Comment

Website: IRCTC

While i was booking a ticket on 25/11/2018 on irctc app the amount was deducted but no ticket was booked. It's displaying "pending from bank side". But the amount is deducted from account. It happened twice and two tickets of each 120rs, total 240rs is deducted. But no money is refunded to account. Transactions id: [protected] and [protected]

+1 photos

Jan 6, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Razorpay Customer Care's response Hi Pavan,

We checked our logs and see that the refunds for transaction IDs [protected] and [protected] are successfully processed from our end on 30th Nov. We have received your mail and updated you on the same [reference number: #308007]. Kindly check and feel free to write back to us on the same mail thread in case you've further queries.

Best regards,
Team Razorpay

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K

kotresh Honagannavar

from Dharwad, Karnataka

Dec 3, 2018

Refund of irctc waiting list ticket that is not confirmed. amount paid through razor pay not been refunded. PNR number:[protected]. Update me with the same quickly. Refund me quickly.

Hdjdjdjdkdjdjdjdjdjdkdjsjdjdjdjdjjjdjdjdjdjdjdjdkdjdidjdidjdjdkdkdjdjsjdkdkdkdkd...⇄

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Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi Kotresh,

You can track your IRCTC txn on this link- https://razorpay.com/support/#refund with the IRCTC txn id starting with `1000...` . If you have any further queries you may raise a request here - https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

asifreyaz

from Gurgaon, Haryana

Dec 10, 2018

Booking ticket on IRCTC web and paid through razorpay but did not get pnr number as amount deducted from my bank account.I had attached bank statement

amount is deducted but ticket not booked - Comment #3294106 - Image #0

amount is deducted but ticket not booked - Comment #3294106 - Image #1

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Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi,

We have updated you with the status of your request on the ticket with reference number: 311135. Feel free to write back to us on the same email thread for further queries. Glad to assist.

Thanks and Regards,
Team Razorpay

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Address: 712258

Booked ticket on irctc using sbi internet banking inr450+11.8 service charge, on 30th november, 2018. Rs. 461.8 was debited, but the transaction status on irctc website shows - "pending from bank end". The money has been debited and i also received a message from the bank
Please look into the matter at earliest.

Transaction id: [protected]

+1 photos

Dec 4, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

Razorpay Customer Care's response Hi Subhankar,

We are unable to trace the transaction with the ID: [protected]. Kindly share the transaction details such as the screenshot of the debit at https://razorpay.com/support/#request and we will get back to you with an update at the earliest.

Best Regards,
Team Razorpay

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M

Machhindra Koli

from Mumbai, Maharashtra

Dec 3, 2018

I have paid Kissht EMI of 4672.05 online through ICICI UPI, but my account has been debited twice. Payment Id: pay_BS0JnWyzUy3dRB is successful and Kissht received only 4672.05. Could you please check for the other failed transaction and reverse the same.

money debited from account but irctc shows pending from bank end - Comment #3287425 - Image #0

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Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi Machhindra,

As per our conversation on call, we are happy to know that you have received the refund for the failed transaction. Please write back to us on the mail with reference #309072 if you have any further queries.

Best regards,
Team Razorpay

P

Prince Asrani

from Dhariwal, Punjab

Dec 3, 2018

Booking transaction ID [protected]

Transaction StatUS
Pending From Bank End

WHAT DOES IT MEAN?

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Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi Asrani,

We are unable to trace the transaction with the ID: 100001544215417. Kindly share the screenshots of the transaction details at https://razorpay.com/support/#request and we will assist you further.

Thanks and regards,
Team Razorpay

S

Sai Vijay Kumar

from Nandigama, Andhra Pradesh

Dec 10, 2018

Dear flash cash
i am alredy pay repayment
plz update
my name ..Jalla sai vijay kumar
my regester mobile number :[protected]

money debited from account but irctc shows pending from bank end - Comment #3294219 - Image #0

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Razorpay Customer Care's response, Dec 26, 2018

Verified Support

Hi,

We are unable to locate the transaction with the provided details. If the transaction was made through Razorpay, please share a screenshot of debit on https://razorpay.com/support/#request. If this was not made through Razorpay, please contact the concerned team for further assistance.

Regards,
Team Razorpay

N

Nohwar

from Manuguru, Telangana

Dec 22, 2018

Sr my complain that money debited from my account but irctcc reservation not getting.. Showing fail transaction.. Due to pendig from bank side.. My upi ref[protected]...& message from Bank Dear SBI UPI User, your account is debited INR 770.0 on Date[protected]:13:12 PM by UPI Ref No[protected].Download YONO @ www.yonosbi.com

money debited from account but irctc shows pending from bank end - Comment #3304803 - Image #0

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Razorpay Customer Care's response, Dec 28, 2018

Verified Support

Hello,

We checked the UPI transaction: 835523751763 and see that a refund rfnd_BcUUaizwWr5AiA has been processed successfully on: 26th Dec, 2018 for this. You can check the status of your refund using: https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Sir, i have booked irctc ticket for rs.1935.98 through your gateway using my sbi debit card. But transaction failed and my account debited by the above amount.
Irctc credited to your account on same day ie 20/10/2018
Irctc refund id is [protected]
Bank referance id rfnd_bdtoofggqinsr5

Now one and half month has been passed but yet amount is not refunded to me by crediting my account.
Generaly it takes 5 to 7 days

Please look into the matter and refund me without further delay

Jan 6, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Razorpay Customer Care's response Hi Ramindol,

We had this checked and see that a refund: rfnd_BDtoOfggqlNsR5 for the transaction ID [protected] was successfully processed on: 25th Oct, 2018. Feel free to write to us at: https://razorpay.com/support/#request for any further queries regarding the refund.

Thanks and Regards,
Team Razorpay

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D

Dr nilesh malode

from Pune, Maharashtra

Dec 3, 2018

Recently I do train ticket booking via IRCTC but my money is deducted from my account but still tickets not booked please refund my money ASAP.

no refund of rs.1935.98 dt. 20/10/2018 transaction through you - Comment #3287238 - Image #0

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Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi,

We had this checked and see that a refund: rfnd_BUqfzg3fQuV8dq for the transaction ID 833615674568 was successfully processed on 7th Dec 2018. While refunds are instant from our end, it may take 7-10 working days from the bank's end [Does not include bank holidays] for the amount to get credited. Please note that the status of the refund can be checked on https://razorpay.com/support/#refund.

Thanks and Regards,
Team Razorpay

M

mohitg2k8

from Delhi, Delhi

Dec 4, 2018

What is the status of refund? More than a month has been passed already but Razorpay team's people are not taking this seriously.
Many ticket have been created on the same issue but did not get any satisfactory response from razorpay side. What else i can do on this, please let me know and I want my money back soon n my account.

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Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hey Mohit,

We are having this checked with our partnered banks, we will be updating you on the mail with reference number: 307098 regarding the transaction. Kindly follow the same mail thread for further updates.

Thanks and regards,
Team Razorpay

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Address: 500032

Hello, we booked secunderabad to ltt train on irctc for the date 26.12.2018
Money got debited from bank and transaction processed through razorpay.
But on irctc it is showing that transaction pending from bank. Our money got debited. Where is our money
Transaction id :[protected]
Ticket charge: 2370.0
Bank name: visa/master card (Powered by hdfc bank)
Date of transaction : 29 novemeber 2018.

Jan 3, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

Razorpay Customer Care's response Hi Revathy,

We were unable to find any transaction with transaction ID: [protected]. Please make sure it is a valid transaction ID. You can also provide us with the screenshots of the transaction over at: https://razorpay.com/support/#request and we'll look into this at the earliest.

Thanks and Regards,
Team Razorpay

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N

Nilkanth Gabel

from Kandla, Gujarat

Dec 4, 2018

Requested sir I am booking reservation ticket IRTC app deduct my money rs =810) time 1 p.m. date/2/12/2018but not book my ticket rail connect app please refund my money my Bhim account customer reference number[protected] rail connect user ID howtuHindi my contact number[protected] Bhim ID neelkanthvermasbi.com

irctc ticket booking - Comment #3289777 - Image #0

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Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi Nilkanth,

We checked the payment associated with UPI reference number: 83361353467 and see that it was unsuccessful. You will receive the credit in your account within 7-10 working days from the date of the transaction. Kindly check the mail with ref: 307265 for more details and revert on the same in case of further queries.

Best regards,
Team Razorpay

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Address: 560083

On saturday booking date 24 nov 2018 i was trying to book tatkal tickets from smet to ypr and amount got deducted from bank but tickets are not booked. Twice i tried to make transaction of amount rs 570 through upi but got failed and failure reason is "no response from bank".

Below are the transaction id's which i tried :

[protected]
[protected]

Total amount to be credited to my account is rs 1140 rs. Kindly process the above request as soon as possible.

Jan 1, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Razorpay Customer Care's response Hi Vikram,

We checked the transactions: [protected] and [protected] and see that refunds for the same were successfully processed on: 29th Nov, 2018. It would take approximately 7-10 working days for a credit to reflect in your account. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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I

Imtiyaz Padder

from Srinagar, Jammu and Kashmir

Nov 29, 2018

My order mobile phone not delivered why please send me my account or my product Rs.3199
Imtiyaz Ahmed padder
[protected]

Reply

Razorpay Customer Care's response, Nov 30, 2018

Verified Support

Hi Imtiyaz,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

S

Sujitha kilaru

from Manuguru, Telangana

Nov 29, 2018

I made an payment transaction on 25th October.To purchase a saree worth Rs399.But I didnt receive any information about the saree till now.So, I request you to provide refund amount Rs399.
Please consider my request.

irctc - tickets not booked but amount got deducted from bank - Comment #3285038 - Image #0

irctc - tickets not booked but amount got deducted from bank - Comment #3285038 - Image #1

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Razorpay Customer Care's response, Nov 30, 2018

Verified Support

Hello Sujitha,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Address: Thane, Maharashtra, 400602

Website: Irctc

Booked ticket on irctc using razor pay by google payamount debited inr 2573.76 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to ay anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The messagew recived from my bank as below:

From: yashwant vasant malkar ([protected]@okaxis)
Issuer bank: state bank of india

To: irctcc (Razorpay. [protected]@hdfcbank)

Google transaction id: cicagkcixooaha
Upi transaction id:[protected]

+1 photos

Jan 5, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Razorpay Customer Care's response Hi Yashwant,

We see that a refund: rfnd_BRgpEqh7w9vAlA was successfully processed on: 29th Nov, 2018. It would take approximately 5 -7 working days for a credit to reflect in your account. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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Hi,

Booked ticket on irctc, total amount debited inr 32700 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking.

Txn id details:

Transaction id: [protected]
Transaction id: [protected]
Transaction id: [protected]

Jan 10, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Razorpay Customer Care's response Hi Rashmi,

We were unable to find any transactions with : [protected], [protected] and [protected]. Please make sure they are valid transaction ID's. Alternatively, you could also provide us with the screenshots of the transactions by raising a request here: https://razorpay.com/support/#request

Thanks and Regards,
Team Razorpay

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Address: Srikakulam, Andhra Pradesh, 532001

Website: Razorpay

I booked my ticket from razor pay and i cancelled them on 13 th nov 2018 but i didn't get my refund yet (28th nov 2018). I am submitting the transaction and refund ids here please check and process my request
transaction ids - [protected] and
[protected] and having refund id's [protected] and [protected]. I want my refund ASAP and i included the picture taken from irctc app.

+1 photos

Jan 5, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Razorpay Customer Care's response Hi,

We see that both the refunds were successfully processed on 28th Nov, 2018. It would take approximately 5 - 7 working days for a credit to reflect in your account. You can also check the status of your refund at: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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R

Rameshrami

from Tenkasi, Tamil Nadu

Nov 29, 2018

I am ramesh i am booked movie tickes using google pay app in book my show payment successfully completed but tickets not conformed upi id[protected] when my money will refund back

I didnt get my refund from razorpay bank - Comment #3285042 - Image #0

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Razorpay Customer Care's response, Nov 30, 2018

Verified Support

Hi Ramesh,

We see that a refund: rfnd_BRJIfEi0Q3hyqR was successfully processed on 28th Nov, 2018. It would take approximately 5 - 7 working days for a credit to reflect in your account. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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Address: Pune, Maharashtra, 4110045

Hi irctc team,

My ticket was not booked but amount has been deducted from my bank account. I used razorpay and used upi method to pay. Amount got deducted from my bank account and the ticket didn't get booked. It says pending from bank end. My bank has send the money. Please initiate the refund process so that i get my amount back.
Booking transaction id : [protected]
Transaction status : pending from bank end
Money got deducted from my bank account at 07:35am today in morning.
I was booking ticket for pune-to-ara in 12149 pune danapur express.

Dec 30, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Razorpay Customer Care's response Hi Asheesh,

We checked that the transaction ID: [protected] is an unsuccessful transaction. Rest assured, the amount will be credited to your account within 7-10 working days. You can also track the status of the refund here https://razorpay.com/support/#refund

Thanks and regards,
Team Razorpay

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Y

Yash Malkar

from Malegaon, Maharashtra

Nov 29, 2018

Have made a payment via razorpay by google pay.. money got deducted but did not got ticket. Also in irctc failed transaction it says money has been refunded. But didnot get money

money got deducted from my bank account and ticket not booked - Comment #3284976 - Image #0

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Razorpay Customer Care's response, Dec 13, 2018

Verified Support

Hi,

Please share the UPI reference number of this transaction at https://razorpay.com/support/#request and we will look into this and revert with an update.

Thanks and regards,
Team Razorpay

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Address: 411060

Website: razorpay.com/index.html

Sir,
I have done a payment on nov 5, 2018 through google pay to my customer nestaway technologies private limited through razor pay. My customer didn't receive the payment and i didn't get a refund till now. I already sent a mail to razor pay and didn't get any reply also.
I here by adding the details,

Google transaction id: cicagkdcmuhaja
Upi transaction id :[protected]
Amount:5000

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Hi,

Booked ticket on irctc using razor pay amount debited inr 1280 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The messagew recived from my bank as below:

Alert:you've spent rs.1280.98 via debit card xx5622 at irctc1278598 on[protected]:11:08:43. Avl bal rs. Xxxxxxx. Not you? Call [protected].

Dec 30, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Razorpay Customer Care's response Hi Aamir,

Kindly write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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J

Jay Bahadur

from Lucknow, Uttar Pradesh

Nov 26, 2018

Daer Sir,

Today I booked ticket from IRCTC site by Bhim UPI. The amount is deduct by my account but ticket was not confirm.Refereence are attached below in pic.

Please do the needful to refund amount.

money deducted but irctc website shows pending from bank end - Comment #3281776 - Image #0

money deducted but irctc website shows pending from bank end - Comment #3281776 - Image #1

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Razorpay Customer Care's response, Nov 29, 2018

Verified Support

Hey Jay,

We checked that the transaction ID 100001545847572 is successful towards the merchant. We have provided you with the details over mail thread with reference no.: 303694. Kindly check and revert on the same mail thread in case of further queries.

Regards,
Team Razorpay

M

mitunmbj

from Chennai, Tamil Nadu

Nov 26, 2018

I paid 170 for travelling from erode to coimbatore through irctc ...the amount is debicted but shows pending from bank end, plz check this is the first time im facing such crisis

money deducted but irctc website shows pending from bank end - Comment #3281787 - Image #0

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Razorpay Customer Care's response, Nov 29, 2018

Verified Support

Hi,

We checked that transaction ID.: 100001546495742 is an unsuccessful transaction. The amount will be credited to your account within 7-10 working days. You can also track the status of the refund here https://razorpay.com/support/#refund

Thanks and regards,
Team Razorpay

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Address: Kanpur, Uttar Pradesh, 208016

Booked ticket on irctc using razorpay upi (Razorpay. [protected]@hdfcbank) as payment method on 24 november 2018. Rs. 1355 was debited (I have attached the screenshot of payment). But the transaction status on irctc website shows - "pending from bank end". The money has been debited and i also received a message from the bank which mentioned the upi reference no.[protected]. My upi id is [protected]@okhdfcbank.
Please look into the matter at earliest.

+1 photos

Dec 30, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Razorpay Customer Care's response Hi Arpit,

We see that the transaction:[protected] is an unsuccessful transaction. Rest assured, you will get a refund credit in 7-10 working days. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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Address: Lucknow, Uttar Pradesh, 226016

I have booked ticket from lucknow to chandigarh train no 12231 on 9.11.2018. Transaction was debited by ticket was not booked. Message of irctc is given below and amount was debited to bank no.

Transaction id: [protected]
Lucknow nr (Lko) chandigarh (Cdg) transaction date: 9 nov 2018
Transaction amount: 980.98payment
Failure reason: no response from bank

Status: late confirmation received from bank on[protected]

Jan 4, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2018

Razorpay Customer Care's response Hi Nirmal,

We see that a refund: rfnd_BLfdXjyBYhyymx was successfully processed on: 14th Nov, 2018. Since you have not received a credit yet, we would advice you to contact the dispute department in any branch of your issuing bank and file a dispute against this transaction. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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P

Prince Ashu

from Dewa, Uttar Pradesh

Nov 26, 2018

Hi
I made a ticket from razorpay my balance ic cut
But tickets not received

refund not received against failed transaction-irctc - Comment #3281685 - Image #0

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Razorpay Customer Care's response, Nov 29, 2018

Verified Support

Hi,

We checked that UPI reference no.: 832812242136 is an unsuccessful transaction. The amount will be credited to your account within 7-10 working days. You can also track the status of the refund here https://razorpay.com/support/#refund

Thanks and regards,
Team Razorpay

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Address: 600117

Website: razorpay.com

Razorpay take my money and did't pay to irctc so irctc shows payment pending from bank end. bank name shows as razorpay

irctc reservation id - [protected]
union bank of india
trns id - UPIAR/U3/Refld/HD F3326BE2238124E1B9700481EDE656D64
date 19/11/2018 time 08.09

train no 12624/chennai mail
from aluva to chennai central
booking date 11/01/2019

+2 photos

Dec 26, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2018

Razorpay Customer Care's response Hi,

We see that a refund: rfnd_BPZtU7wWMIhsqK was successfully processed on: 24th Nov, 2018. It would take, 5-7 working days for the amount to get credited. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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S

Shalin Wilson

from Patrasaer, West Bengal

Nov 26, 2018

Dear SBI UPI User, your account is debited INR 185.49 on Date[protected]:44:30 PM by UPI Ref No[protected].Download YONO @ www.yonosbi.com

Money sent to razorpay
Didn't received at irctc

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Razorpay Customer Care's response, Nov 29, 2018

Verified Support

Hi Shalin,

We have updated you with the status of your transaction on ticket with reference number: 298102. Feel free to write to us on the same thread for any further queries.

Thanks and Regards,
Team Razorpay

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Address: Khordha, Odisha, 751030

Website: www.razorpay.com

I'm subhashree from bhubaneswar odisha. I have buy one top on oct 27th morning from fashion dairy. This site has no cash on delivery option. So, i paid money and buy top. The site sms me that i will get top after 10 to 13 days. But till now i did not get any top or any sms. I want to know is this a fraud site or i have refund money back. So i want to know that what is the process i will get the top, or i will get top or what the company will do for me. Give a valuable ans and send money or top

Dec 26, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2018

Razorpay Customer Care's response Hi Subhashree,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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S

Sanjit Sethy

from Pune, Maharashtra

Nov 23, 2018

Dear Sir/ Madam,
I had booked a ticket through irctc on Dt-10/11/2018 by razorpay . my ticket transaction was failure but my Rs1495.49 has been debited.my transaction ID-[protected]. Please refund money in my account early.
Thanking you
Sanjit Ranjan Sethy

Reply

Razorpay Customer Care's response, Nov 25, 2018

Verified Support

Hi Sanjit,

We see that the refund: rfnd_BKbT1givLlqCKY was successfully processed on: 11th Nov, 2018. Since you have not received a credit in your account yet, we would advice you to contact the dispute department in any branch of your issuing bank and dispute this transaction. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

K

kuldeep pandey pandey

from Gurgaon, Haryana

Nov 23, 2018

Hi namaskar sir tatkal ticket booking ticket booking hua nahi account Se Mere 1305 David ho chuka hai so Mera amount refund kiya jaye Transaction ID [protected] please my request hai check kiya jaye Mera amount refund kiya jaye Mera
State Bank account number account number
[protected] kuldeep pandey
contact number
[protected]

Reply

kuldeep pandey pandey's reply, Nov 25, 2018

Message kiya sir g kuch reply aaya nahi aur mera amount refund nahi aaya so please my refund amount I am wait waiting already 20 kis din but my amount refund please help me razor customer care toll free number incorrect

Razorpay Customer Care's response, Nov 25, 2018

Verified Support

Hi Kuldeep,

We see that the refund: rfnd_BKIGAjZPhBzVF2 was successfully processed on: 10th Nov, 2018. Since you have not received a credit in your account yet, we would advice you to contact the dispute department in any branch of your issuing bank and dispute this transaction. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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Address: Coimbatore, Tamil Nadu

I paid an advance of 10523.00 towards droom add as an advance
For buying a car. But the car was no longer available for sale and as such i raised a complained and droom honored a refund and
Sent an advice to me saying that they successfully processed
Refund order through razorpay from whom they used their
Payment gateway on 29th october and the same was also
Acknowledged by razorpay on 29th november 2018 with refund
Ref. No. Rfnd_bfv98lqatq38ij. Since the refund did not show up
Until today i checked with your web site about the process of refund from you and got arn number 7 payment id
Pay_bbmcwfwrhgl5fw for refund amount for rs.10, 523.00.
Can you guide me to bring back my money to my account.

Jan 4, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

Razorpay Customer Care's response Hi Sundararajan,

We see that a refund: rfnd_BFV98IQaTQ38ij was successfully processed on 29th Oct, 2018. The ARN for the refund is : 30001083038293119919008. Kindly contact your bank with the ARN to trace the refund at their end. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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Website: irctc.co.in

I booked tickets through IRCTC.co.in
The amount was deducted from my account, however the status on the site shows up as "Pending from Bank End"

Seems like your system is not fit for purpose. Can you kindly have the money put back into my account ASAP as I need to book my tickets urgently.

Screen shot attached.
Booking ID [protected]

Thanks

+1 photos

Dec 28, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2018

Razorpay Customer Care's response Hi,

We see that the transaction: [protected] has not gone through us. Please contact the payment gateway through which this payment was made.

Thanks and Regards,
Team Razorpay

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N

Nikhil7

from Bengaluru, Karnataka

Nov 23, 2018

I booked a ticket from IRCTC app using razorpay with BHIM UPI ID and made payment whick failed due to no response from your end so kindly look onto the matter w.r.t Transaction ID:-[protected]
Kindly refund it back at earliest to the source bank account!

"pending from bank end" status even after the money was deducted from my bank. - Comment #3279388 - Image #0

Reply

Razorpay Customer Care's response, Nov 25, 2018

Verified Support

Hi,

We see that the transaction: 100001539761162 is an unsuccessful transaction. Rest assured, you will get a credit in your account in 7-10 working days from the date of transaction. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

R

Rahul_M Maurya

from Gurgaon, Haryana

Nov 23, 2018

My irctc payment using bhim app (Razorpay payment gateway) got failed on 19 nov, amount debited from bank but not received refunded to my account. As per irctc, they have not received payment for this transaction.

Bhim app payment transaction id:[protected]

Kindly check and proceed my refund to my default account.

Reply

Rahul_M Maurya's reply, Nov 18, 2018

my booking transation id - 100001536065230

Transaction Status
Pending From Bank End

Razorpay Customer Care's response, Nov 25, 2018

Verified Support

Hi,

We see that a refund: rfnd_BPEQXCX9sRrQxU was successfully processed on: 23rd Nov, 2018. A credit for the same should reflect in 5-7 working days. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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