Razorpay Complaints & Reviews

I tried booking ticket from bengaluru to kabakaputtur on 13 december 2018 through debit card in razorpay... But the amount was successfully debited 150.49 ₹ from my bank account but transaction was shown as failed in irctc app.. So please concern about this issue and provide me the refund as soon as possible... It's urgent
I have attached screenshot of successful transaction message i received from bank.

Jan 20, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2018

Razorpay Customer Care's response Hi Shreehari,

We have updated you with the status of your request on the ticket with reference number: 316112. Feel free to write back to us on the same email thread for further queries. Glad to assist.

Thanks and Regards,
Team Razorpay

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R

raju4174

from Hyderabad, Telangana

Dec 16, 2018

Sir/medam

i am booking railway ticket in irctc app, date 12/12/2018.
my booking refernce id [protected], Rs 540.98/- debuted amount my bank acount but ticket not booking. please refund my amount

Reply

Razorpay Customer Care's response, Dec 19, 2018

Verified Support

Hi Raju,

We checked the txn 100001575671600 and see that the refund is successfully processed from our end on 17th Dec, 2018. We have updated you over the mail with ref: 317777. Please check and revert on the same mail thread in case of any further queries. We will be happy to assist you.

Regards,
Team Razorpay

S

Senthilvel GR

from Suluru, Andhra Pradesh

Dec 16, 2018

Using the razorpay i was booked the irctc ticket though the amount collected, but status is failed so please send my booked amount

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Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi Senthil,

We checked the payment pay_BXQly9iuwdblIp with the UPI reference number 834804417846 and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund.

Thanks and regards,
Team Razorpay

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I tried booking ticket from bengaluru to kabakaputtur through bhim app razorpay... But the amount was successfully debited for rs.385.49 from my bank account but transaction was shown as failed in irctc app.. So please concern about this issue and provide me with a solution as soon as possible... Pls sir.. It's urgent
I have attached screenshot of successful transaction in bhim app and failure transaction in irctc app.

Dec 18, 2018

Complaint marked as Resolved

Got the refund.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2018

Razorpay Customer Care's response Hi Shreehari,

We have updated you with the status of your request on the ticket with reference number: 316112. Feel free to write back to us on the same email thread for further queries. Glad to assist.

Thanks and Regards,
Team Razorpay

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A

Anandhu Sachu

from Pathanamthitta, Kerala

Dec 16, 2018

It is not a failure transaction yet. When and how can I get my money back?

Booking transaction id
[protected]

Reply

Anandhu Sachu's reply, Dec 13, 2018

UPI TRANSACTION ID 834717824875

Razorpay Customer Care's response, Dec 19, 2018

Verified Support

Hi Anandhu,

We checked your UPI reference number 834717824875 and see that a refund has been processed against the same from our end, please write to us on https://razorpay.com/support/#request for more details on the same. Also, you can track the status of the refund via https://razorpay.com/support/

Thanks and regards,
Team Razorpay

A

AHMAD Sattar

from Bareilly, Uttar Pradesh

Dec 17, 2018

IRCTC tickets not booking
But 210.98â‚¹
Amount deducted by razorpay.irctc.hdfcbank

Reply

Razorpay Customer Care's response, Dec 19, 2018

Verified Support

Hi Ahmad,

We checked the transaction with UPI reference number 834522048376 and see that a refund has been successfully processed against the same on 16th Dec, 2018. You can track the status of the refund via https://razorpay.com/support/

Thanks and regards,
Team Razorpay

P

pardeep chouhan

from Nagpur, Maharashtra

Dec 17, 2018

Mere account se paisa Kat gaya aur tickets nahi booking hua Hai mujhe refund Karo Pardeep Chhedi Chouhan [protected]

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Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi Pradeep,

Thanks for your time on call. We are glad to know that you have received the refund. For any queries in the future, please reach out to us on https://razorpay.com/contact/ and our team would be happy to assist:)

Regards,
Team Razorpay

A

Anandhu Sachu

from Pathanamthitta, Kerala

Dec 19, 2018

Thanks

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(1) transaction id (Irctc): [protected]
Booking date :12.12.2018
Amount debited from account : 2710.00
Ref no (Statebank of india) :[protected]
Time of booking : 19:57:36
Account no. From which transaction was made:[protected]
Name : kiran achutha bhat
Platform used : upi bhim

This amount hasbeen debited from my account but in irctc website it shows up as a failed transaction. It means razorpay is holding up the money and not crediting it back. Please do the needful.

Jan 15, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

Razorpay Customer Care's response Hi,

we checked the transaction ID [protected] and see that this is an unsuccessful transaction.The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#request. â€¨

Thanks and regards,
Team Razorpay

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S

Shahwaj khan

from Gurgaon, Haryana

Dec 17, 2018

Sir my have deducted from SBI debit card Via Razorpay but the status is showing that's PANDING FROM BANK END so what i will do please help me

Reply

Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi Shahwaj,

We are unable to locate the transaction using the provided details, please drop us an email to https://razorpay.com/support/#request with the transaction details, we will be glad to assist you

Regards,
Team Razorpay

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Address: New Delhi, Delhi, 110009

I have paid for irctc rail connect via razorpay gateway and selected upi. Then rs 490 have been paid from my account to upi/[protected]/[protected]@hdfcbank by this details on 13 dec but irctc did not recd the payment. Please process the refund immediately.

I have checked my irctc login and the booking details for payment made above are not appearing.

Jan 18, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2018

Razorpay Customer Care's response Hi Saket,

We checked the transaction ID: [protected] with the reference number[protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

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Sir,
I was trying to book a train from roorkee to varanasi using your payment gateway. But the ticket booking gets faliled but the money is deducted from the google pay (Tez) app but no information is shown on the irctc app. Kindly return back the money which got deducted.
I have attached a transaction detail screenshot.
Please look into the matter.

Jan 17, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 12, 2018

Updated by gargprakhar93 From: PRAKHAR GARG ([protected]@okaxis)
Issuer Bank: State Bank of India

To: IRCTCC (razorpay.[protected]@hdfcbank)

Google Transaction ID: CICAgKCi06niYg
UPI Transaction ID:[protected]

Verified Support

Dec 14, 2018

Razorpay Customer Care's response Hi,

We were unable to locate the transaction with the details provided. Please send us you contact details and transaction details along with the screenshot of the debit over: https://razorpay.com/support/#request. We'll have this looked into and update you at the earliest.

Thanks and regards,
Team Razorpay

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S

Saket Rai

from Delhi, Delhi

Dec 13, 2018

Hey i jst booked a tickt from irctcc account..money has been deducted from my account and has gone razorpay account..but have not received my tickt ..so it might have transferrd to irctc account from their

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Razorpay Customer Care's response, Dec 15, 2018

Verified Support

Hi Saket,

We checked the transaction ID: 100001576606287 with the reference number 834709948771 and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

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Address: Tinsukia, Assam, 786153

I booked a ticket from irctc website, my booking id is [protected].
I paid through bhim app upi, via razorpay.
The amount was debited from my account but ticket was not generated.
Irctc website shows payment is still pending from razorpay.

Rest of the details are in the image that i have uploaded.
Please do the needful.

Dec 13, 2018

Complaint marked as Resolved

No solution has yet been provided by RAZORPAY. I called at their number 18001231272, but that was busy so could not talk with customer care. I have registered my complaint at www.razorpay.com. My request has been registered with ticket number #315042. But no solution has been provided till date.

Razorpay customer support has been notified about the posted complaint.

Dec 13, 2018

Updated by Rajinder Sanwal My Bank details the transaction as in the image uploaded here.

Verified Support

Dec 15, 2018

Razorpay Customer Care's response Hi Rajinder,

Hi, we checked the transaction ID: [protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#request. â€¨

Thanks and regards,
Team Razorpay

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Today i have received a call from [protected]
They are saying that they have vacancies for me and i have to pay some registration fees for that and they taken from me 65000/-
Now site not available where i have paid the amount also no out of reach
Plz help me that is my two month salary if i am not getting my refund then i will go to cyber crime cell.

NARENDRA

Jan 21, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

Razorpay Customer Care's response Hi,

Do let us know your concern over here -https://razorpay.com/support/ and our concerned team will get back to you at the earliest.

Thanks and regards,
Team Razorpay

Dec 15, 2018

Updated by Narendra1987 I had done the payment to the online education ( future cloud) through Razorpay payment gateway but from last 10 days i was trying to call future cloud because of my job status but cell number is coming switch off and aslo website also not opening after raising the complaint in the razorpay the party i.e. Futurecloud is called me day before yesterday and said that from last 10 days server is under breakdown and told me to close the complaint i told them that once yor putting mail to me regarding status than only i am going to close the ticket.

Kindly look into this matter if it is not possible to do the job placement for me then please tell them to refund my money.

Thanks
Narendra

Verified Support

Dec 16, 2018

Razorpay Customer Care's response Hi Narendra,

We are following up on this issue on the ticket with reference number 313453. Kindly follow the aforementioned mail thread for further updates from the Merchant: Online Education.

Thanks and Regards,
Team Razorpay

Dec 17, 2018

Updated by Narendra1987 i had called today also future cloud (online education) but cell is coming switch off site is also not working liste Thursday they called me and told server not working but today i called to check the my job status cell is coming switch off.Please look into this if i m not getting any feedback from future cloud on this week i have to give complaint to the cyber crime cell on fraud case.

Please revert on urgent basis as i have already paid them the 65000/- after seeing your payment gate way.

Thanks
Narendra

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Razorpay — irctc payment failure

I am deepti i try to book a ticket through irctc app and my payment transferred to razorpay account but ticket not get, i think it's not transferred to irctc so please refund the money,

See below mentioned transaction

December 12th 2018

From: deepti bhadauria
Issuer bank: hdfc bank

To: razorpay ([protected]@hdfcbank)

Jan 16, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Razorpay Customer Care's response Hi Deepti,

we checked the transaction ID [protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

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Address: Bangalore, Karnataka

Website: PizzaHut

Hi razorpay,

I am abhilash,
I had ordered pizza from pizza hut and payment was done through razor gateway, the order was not placed and the amount is deducted on 09/12/2018 at 8:20 and 8:23 pm respectively. This happened twice. The amount was 471rs deducted twice.

Medr/razorpay /912249/
Medr/razorpay /914566/
Are the transaction descriptions from my boi bank.

Kindly resolve this its been more than 2 dyas

Jan 14, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Razorpay Customer Care's response Hey Abhilash,

We checked the payment id's and confirm that it is successful at our end. We have updated you on the mail with the ref no: 313036, kindly check and feel free to write back to us on the same mail thread :)

Thanks and regards,
Team Razorpay

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Address: Nashik, Maharashtra, 422011

Hi razorpay,
My transaction on irctc payment using bhim app (Razorpay gateway) got failed at 11.05 am on 11 december 2018. The amount was debited from my bank account but still the refund has not been received. I have contacted irctc and they have not received the amount.

Bhim app transaction id is:[protected]

Kindly refund the amount to my bank account.

Thanks

Jan 14, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 11, 2018

Updated by Mandarb93 Screenshot of transaction failed

Verified Support

Dec 14, 2018

Razorpay Customer Care's response Hi,

We checked the transaction ID [protected] with the reference number[protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

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You said complaint processed successfuly but till date amount not transfered to my SBI bank nor credited to my a/c.
I asked my bank but they said amount not received from you
I realy fade-up with your costomer service. plase improve it and try to solve problems in schedule time
let us hope so
photo of earlier complaint sent

Jan 15, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Razorpay Customer Care's response Hey Ramindol,

Do let us know your concern over here with your contact details -https://razorpay.com/support/ and our concerned team will get back to you at the earliest.

Thanks and regards,
Team Razorpay

Dec 14, 2018

Updated by ramindol ok.try to solve at an earliest. already too late for refund.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Yesterday i have booked a train ticket and payment has been successfully done via upi through razorpay and the amount of 285 has been debited from bank but i have not received any confirmation for ticket booking and today morning when i checked the status of my ticket it shows pending from bank such a pathetic service by razorpay i am going to post this on twitter attaching payment details.

Email:- [protected]@gmail.com

Thanks & regards
Ansh

Jan 11, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2018

Razorpay Customer Care's response Hi Ansh,

We checked the UPI ref:[protected] and see that it is an unsuccessful transaction. The amount will be auto-refunded to your account within 7-10 working days. Feel free to write back to us on the mail sent to the provided email ID and we will be happy to assist you.

Best Regards,
Team Razorpay

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I booked a ticket from HPT to SBC for travel on 14 jan 2019, I have selected gateway through Razorpay, The payment was debited but it didn't redirect to the irctc page and the ticket is in pending status saying Pending from Bank end.

Transaction ID: [protected]
Transaction Amount: 240.00
Payment Status: Pending From Bank End

Jan 10, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2018

Razorpay Customer Care's response Hi Sarvesh,

We checked the transaction: [protected] and see that it is an unsuccessful transaction. Rest assured, you will receive the refund credit in 7-10 working days from the date of the transaction. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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N

Nilkanth Gabel

from Kandla, Gujarat

Dec 10, 2018

Please request sir iitc iitc booking ticket my money deduct not booking my ticket please refund my money customer reference number[protected]

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Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi Nilkanth,

We checked the payment associated with UPI reference number: 83361353467 and see that it was unsuccessful. You will receive the credit in your account within 7-10 working days from the date of transaction. Kindly check the mail with ref: 307265 for more details and revert on the same in case of further queries.

Best regards,
Team Razorpay

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Website: IRCTC

While i was booking a ticket on 25/11/2018 on irctc app the amount was deducted but no ticket was booked. It's displaying "pending from bank side". But the amount is deducted from account. It happened twice and two tickets of each 120rs, total 240rs is deducted. But no money is refunded to account. Transactions id: [protected] and [protected]

Jan 6, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Razorpay Customer Care's response Hi Pavan,

We checked our logs and see that the refunds for transaction IDs [protected] and [protected] are successfully processed from our end on 30th Nov. We have received your mail and updated you on the same [reference number: #308007]. Kindly check and feel free to write back to us on the same mail thread in case you've further queries.

Best regards,
Team Razorpay

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K

kotresh Honagannavar

from Dharwad, Karnataka

Dec 3, 2018

Refund of irctc waiting list ticket that is not confirmed. amount paid through razor pay not been refunded. PNR number:[protected]. Update me with the same quickly. Refund me quickly.

Hdjdjdjdkdjdjdjdjdjdkdjsjdjdjdjdjjjdjdjdjdjdjdjdkdjdidjdidjdjdkdkdjdjsjdkdkdkdkd...⇄

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Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi Kotresh,

You can track your IRCTC txn on this link- https://razorpay.com/support/#refund with the IRCTC txn id starting with `1000...` . If you have any further queries you may raise a request here - https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

asifreyaz

from Gurgaon, Haryana

Dec 10, 2018

Booking ticket on IRCTC web and paid through razorpay but did not get pnr number as amount deducted from my bank account.I had attached bank statement

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Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi,

We have updated you with the status of your request on the ticket with reference number: 311135. Feel free to write back to us on the same email thread for further queries. Glad to assist.

Thanks and Regards,
Team Razorpay

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Address: 712258

Booked ticket on irctc using sbi internet banking inr450+11.8 service charge, on 30th november, 2018. Rs. 461.8 was debited, but the transaction status on irctc website shows - "pending from bank end". The money has been debited and i also received a message from the bank
Please look into the matter at earliest.

Transaction id: [protected]

Dec 4, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2018

Razorpay Customer Care's response Hi Subhankar,

We are unable to trace the transaction with the ID: [protected]. Kindly share the transaction details such as the screenshot of the debit at https://razorpay.com/support/#request and we will get back to you with an update at the earliest.

Best Regards,
Team Razorpay

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M

Machhindra Koli

from Mumbai, Maharashtra

Dec 3, 2018

I have paid Kissht EMI of 4672.05 online through ICICI UPI, but my account has been debited twice. Payment Id: pay_BS0JnWyzUy3dRB is successful and Kissht received only 4672.05. Could you please check for the other failed transaction and reverse the same.

Reply

Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi Machhindra,

As per our conversation on call, we are happy to know that you have received the refund for the failed transaction. Please write back to us on the mail with reference #309072 if you have any further queries.

Best regards,
Team Razorpay

P

Prince Asrani

from Dhariwal, Punjab

Dec 3, 2018

Booking transaction ID [protected]

Transaction StatUS
Pending From Bank End

WHAT DOES IT MEAN?

Reply

Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi Asrani,

We are unable to trace the transaction with the ID: 100001544215417. Kindly share the screenshots of the transaction details at https://razorpay.com/support/#request and we will assist you further.

Thanks and regards,
Team Razorpay

S

Sai Vijay Kumar

from Nandigama, Andhra Pradesh

Dec 10, 2018

Dear flash cash
i am alredy pay repayment
plz update
my name ..Jalla sai vijay kumar
my regester mobile number :[protected]

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Razorpay Customer Care's response, Dec 26, 2018

Verified Support

Hi,

We are unable to locate the transaction with the provided details. If the transaction was made through Razorpay, please share a screenshot of debit on https://razorpay.com/support/#request. If this was not made through Razorpay, please contact the concerned team for further assistance.

Regards,
Team Razorpay

N

Nohwar

from Manuguru, Telangana

Dec 22, 2018

Sr my complain that money debited from my account but irctcc reservation not getting.. Showing fail transaction.. Due to pendig from bank side.. My upi ref[protected]...& message from Bank Dear SBI UPI User, your account is debited INR 770.0 on Date[protected]:13:12 PM by UPI Ref No[protected].Download YONO @ www.yonosbi.com

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Razorpay Customer Care's response, Dec 28, 2018

Verified Support

Hello,

We checked the UPI transaction: 835523751763 and see that a refund rfnd_BcUUaizwWr5AiA has been processed successfully on: 26th Dec, 2018 for this. You can check the status of your refund using: https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Sir, i have booked irctc ticket for rs.1935.98 through your gateway using my sbi debit card. But transaction failed and my account debited by the above amount.
Irctc credited to your account on same day ie 20/10/2018
Irctc refund id is [protected]
Bank referance id rfnd_bdtoofggqinsr5

Now one and half month has been passed but yet amount is not refunded to me by crediting my account.
Generaly it takes 5 to 7 days

Please look into the matter and refund me without further delay

Jan 6, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2018

Razorpay Customer Care's response Hi Ramindol,

We had this checked and see that a refund: rfnd_BDtoOfggqlNsR5 for the transaction ID [protected] was successfully processed on: 25th Oct, 2018. Feel free to write to us at: https://razorpay.com/support/#request for any further queries regarding the refund.

Thanks and Regards,
Team Razorpay

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D

Dr nilesh malode

from Pune, Maharashtra

Dec 3, 2018

Recently I do train ticket booking via IRCTC but my money is deducted from my account but still tickets not booked please refund my money ASAP.

Reply

Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi,

We had this checked and see that a refund: rfnd_BUqfzg3fQuV8dq for the transaction ID 833615674568 was successfully processed on 7th Dec 2018. While refunds are instant from our end, it may take 7-10 working days from the bank's end [Does not include bank holidays] for the amount to get credited. Please note that the status of the refund can be checked on https://razorpay.com/support/#refund.

Thanks and Regards,
Team Razorpay

M

mohitg2k8

from Delhi, Delhi

Dec 4, 2018

What is the status of refund? More than a month has been passed already but Razorpay team's people are not taking this seriously.
Many ticket have been created on the same issue but did not get any satisfactory response from razorpay side. What else i can do on this, please let me know and I want my money back soon n my account.

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Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hey Mohit,

We are having this checked with our partnered banks, we will be updating you on the mail with reference number: 307098 regarding the transaction. Kindly follow the same mail thread for further updates.

Thanks and regards,
Team Razorpay

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Address: 500032

Hello, we booked secunderabad to ltt train on irctc for the date 26.12.2018
Money got debited from bank and transaction processed through razorpay.
But on irctc it is showing that transaction pending from bank. Our money got debited. Where is our money
Transaction id :[protected]
Ticket charge: 2370.0
Bank name: visa/master card (Powered by hdfc bank)
Date of transaction : 29 novemeber 2018.

Jan 3, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

Razorpay Customer Care's response Hi Revathy,

We were unable to find any transaction with transaction ID: [protected]. Please make sure it is a valid transaction ID. You can also provide us with the screenshots of the transaction over at: https://razorpay.com/support/#request and we'll look into this at the earliest.

Thanks and Regards,
Team Razorpay

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N

Nilkanth Gabel

from Kandla, Gujarat

Dec 4, 2018

Requested sir I am booking reservation ticket IRTC app deduct my money rs =810) time 1 p.m. date/2/12/2018but not book my ticket rail connect app please refund my money my Bhim account customer reference number[protected] rail connect user ID howtuHindi my contact number[protected] Bhim ID neelkanthvermasbi.com

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Razorpay Customer Care's response, Dec 11, 2018

Verified Support

Hi Nilkanth,

We checked the payment associated with UPI reference number: 83361353467 and see that it was unsuccessful. You will receive the credit in your account within 7-10 working days from the date of the transaction. Kindly check the mail with ref: 307265 for more details and revert on the same in case of further queries.

Best regards,
Team Razorpay

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Address: 560083

On saturday booking date 24 nov 2018 i was trying to book tatkal tickets from smet to ypr and amount got deducted from bank but tickets are not booked. Twice i tried to make transaction of amount rs 570 through upi but got failed and failure reason is "no response from bank".

Below are the transaction id's which i tried :

[protected]
[protected]

Total amount to be credited to my account is rs 1140 rs. Kindly process the above request as soon as possible.

Jan 1, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Razorpay Customer Care's response Hi Vikram,

We checked the transactions: [protected] and [protected] and see that refunds for the same were successfully processed on: 29th Nov, 2018. It would take approximately 7-10 working days for a credit to reflect in your account. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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I

Imtiyaz Padder

from Srinagar, Jammu and Kashmir

Nov 29, 2018

My order mobile phone not delivered why please send me my account or my product Rs.3199
Imtiyaz Ahmed padder
[protected]

Reply

Razorpay Customer Care's response, Nov 30, 2018

Verified Support

Hi Imtiyaz,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

S

Sujitha kilaru

from Manuguru, Telangana

Nov 29, 2018

I made an payment transaction on 25th October.To purchase a saree worth Rs399.But I didnt receive any information about the saree till now.So, I request you to provide refund amount Rs399.
Please consider my request.

Reply

Razorpay Customer Care's response, Nov 30, 2018

Verified Support

Hello Sujitha,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Address: Thane, Maharashtra, 400602

Website: Irctc

Booked ticket on irctc using razor pay by google payamount debited inr 2573.76 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to ay anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The messagew recived from my bank as below:

From: yashwant vasant malkar ([protected]@okaxis)
Issuer bank: state bank of india

To: irctcc (Razorpay. [protected]@hdfcbank)

Google transaction id: cicagkcixooaha
Upi transaction id:[protected]

Jan 5, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Razorpay Customer Care's response Hi Yashwant,

We see that a refund: rfnd_BRgpEqh7w9vAlA was successfully processed on: 29th Nov, 2018. It would take approximately 5 -7 working days for a credit to reflect in your account. Feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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Hi,

Booked ticket on irctc, total amount debited inr 32700 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking.

Txn id details:

Transaction id: [protected]
Transaction id: [protected]
Transaction id: [protected]

Jan 10, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

Razorpay Customer Care's response Hi Rashmi,

We were unable to find any transactions with : [protected], [protected] and [protected]. Please make sure they are valid transaction ID's. Alternatively, you could also provide us with the screenshots of the transactions by raising a request here: https://razorpay.com/support/#request

Thanks and Regards,
Team Razorpay

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