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Updated: Apr 4, 2026
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Razorpay reviews & complaints page 147

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S
sonam100
from Mumbai, Maharashtra
May 19, 2019
Resolved
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Resolved

I have cancelled my ticket on 10th may 2019 and its 19th may 2019 today. It was written that it will take 4-5 days and it has been 9 days already passed and i have not received the refund yet. My razorpay refund id is: rfnd_cthqexiukzs7hj. Please check the status and refund my money. My pnr number is [protected] and i am worried i have to cancel other tickets also please help.
Jun 21, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
May 20, 2019
Razorpay Customer Care's response Hey Sonam,

Kindly write to us with your transaction details here: https://razorpay.com/support/#request. We will have this checked and get back to you on the same at the earliest.

Thanks & Regards
Team Razorpay
View replies
Booked Two Train Tickets from IRCTC using RazorPay and failed with Pending From Bank end Error
Transaction Id: [protected]
Transcation Id of Second Ticket :[protected]
Reply
Razorpay Customer Care's response, May 22, 2019
Verified Support
Hey,

We checked and see that the transactions 100001826518055 and 100001826525207 are unsuccessful payments and the refunds for the same have been processed successfully. You can track the status of the refunds here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay
Sir, I book a ticket on 09/05/2019 from Anand vihar to Bihiya. But i got a not booked with reason of not response from bank. But my 2290.98 rupees withdrawal from my account. But after 11 days my amount is not refund in my account. Please Refund my balance.
Transaction Id is- [protected]
Reply
Razorpay Customer Care's response, May 22, 2019
Verified Support
Hey,

We checked and see that the transaction 100001823216734 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay
Money deducted from bank account but ticket was not booked by google pay
Reply
Razorpay Customer Care's response, May 27, 2019
Verified Support
Hi Rahul,

We see that a refund: rfnd_CZO07Qbsdfhl2z of amount: ₹1, 920.49 was successfully processed on: 24th May, 2019. You will receive the refund credit within 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Regards,
Team Razorpay
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    D
    dak12
    from Pune, Maharashtra
    May 18, 2019
    Resolved
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    Resolved

    Address: Pune, Maharashtra

    [protected] this person call my phone for job requrement he says pay 50 rupess regstration fees he will send me link of naukarilab.in i was pay money 50 reupess but transiin not accepted when i was see mobile bank message from my account 120000 transfer your company account number aftwr this person switch off phone please give my reupess i am give complaint also
    Jun 21, 2019
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    May 20, 2019
    Razorpay Customer Care's response     Hey,

    We are sorry to hear this.

    Please write to us with your transaction and contact details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

    Thanks & Regards,
    Team Razorpay
    View replies
    On 21 may 2019 I have booked a ticket from Guwahati to mariani on Jan Shatabdi express for 22 may 2019 through BHIM UPI but for some technical problems my money was deducted but ticket was not booked. My transaction ID is[protected]. I expect it to be resolved in the earliest. Thanking you
    Reply
    Razorpay Customer Care's response, May 27, 2019
    Verified Support
    Hi Abhinandan,

    We see that the IRCTC transaction with ID: 100001846437730 was successfully refunded on 26th May. You will receive the refund credit within 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

    Regards,
    Team Razorpay
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      D
      dak12
      from Pune, Maharashtra
      May 18, 2019
      Resolved
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      Resolved

      Address: Pune, Maharashtra

      [protected] this person call my phone for job requrement he says pay 50 rupess regstration fees he will send me link of naukarilab.in i was pay money 50 reupess but transiin not accepted when i was see mobile bank message from my account 120000 transfer your company account number aftwr this person switch off phone please give my reupess i am give complaint also this 4 time he was reducted money from my bank account
      Jun 20, 2019
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      May 20, 2019
      Razorpay Customer Care's response       Hey,

      We are sorry to hear this.

      Please write to us with your transaction and contact details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

      Thanks & Regards,
      Team Razorpay
      View replies
      I tried to book tickets via irctc on May 20, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.
      Reply
      Razorpay Customer Care's response, May 22, 2019
      Verified Support
      Hey,

      We checked our logs and see that the payment 100001844840855 is an unsuccessful transaction. You would ideally receive the refund for the same to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

      Thanks & Regards,
      Team Razorpay
      I tried to book tickets via irctc on june 7, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the ticket is not booked. The money was not refunded to my account.

      And please work on this asap.
      Reply
      Razorpay Customer Care's response, May 23, 2019
      Verified Support
      Hey Shivani,

      We checked our logs and see that the transaction 100001846738523 is an unsuccessful transaction and the refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

      Thanks & Regards,
      Team Razorpay
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        I
        Indravadan Mistry
        from Delhi, Delhi
        May 16, 2019
        Resolved
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        Resolved

        Address: Anand sojitra Road, jantachokdi, 388121, Anand, Gujarat, SBIN0003119
        Website: Airtel money

        Today date 16/05/2019 chhiting in my saving account so please do not transaction of 8950.00 in your account so please refund me as early as possible due to chhiting by other men. A/c no. [protected] so please do needful and refund me so please take action as early as possible so i am complaint to you for refund my money in my account so i kindly request you
        Jun 20, 2019
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        May 17, 2019
        Razorpay Customer Care's response         Hi Indravardhan,

        We are sorry to hear this. Please write to us with your transaction and contact details here: https://razorpay.com/support/#request and we will have this checked and get back to you on the same at the earliest.

        Thanks & Regards,
        Team Razorpay
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          D
          dharnika
          from Gurgaon, Haryana
          May 15, 2019
          Resolved
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          Resolved

          # fraud transaction #
          Dear sir,
          I have received a call on the name of job consultancy, on 11th may'15 saying to register on naukriprovider.com for job. Once completing the registration process with details of debit card, i have got a message that a transaction of rs 3939 has been happen through razorpay[protected] with txn id#314551 from sbi debit card.
          This transaction has happened without our knowledge and consent. So i request you to kindly consider look into the issue and take appropriate action so that hard earned money can be returned to my account.

          Some details of transactions are:
          1) txn#314551
          2) pos 70020692
          3) last digit debit card=2043

          Do let me know, how i can help further in this.

          Customer name: dharnika bhatnagar
          Contact no: [protected]
          Email id:[protected]@gmail.com
          Jun 17, 2019
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          May 17, 2019
          Razorpay Customer Care's response           Hey Dharnika,

          We have updated the status of your query on the email thread with the ticket ref: 512144.
          Feel free to write back to us for further queries on the same email thread and we will be glad to assist you with the same.

          Thanks & Regards,
          Team Razorpay
          View replies
          Dear sir.
          I have done the online payment for pancard through razor pay. But there is no reply from pancard section. So i request you to pls refund the amount as soon as possible.
          Reply
          Razorpay Customer Care's response, May 17, 2019
          Verified Support
          Hey Vanita,

          Please write to us with your transaction details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

          Thanks & Regards,
          Team Razorpay
          Sir, on May3, 2019. I paid 299 rupees for gurus note o[censored]PSC and I got that payment success mail . But they(gurus note) are telling the payment is not completed so please help and refund me. That will batter for me either send to gurus notes office . Then they will send me note and I can make it useful
          Reply
          Razorpay Customer Care's response, May 17, 2019
          Verified Support
          Hey Sarang,

          Please write to us with your transaction details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

          Thanks & Regards,
          Team Razorpay
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            J
            Joytam123
            from Patna, Bihar
            May 13, 2019
            Resolved
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            Resolved

            While booking a railway e-ticket through irctc rail connect app, an amount of Rs:980.90 is debited from my account, but ticket is not booked.The payment status is Pending From Bank End .I have done payment through UPI BHIM APP with transaction Id[protected]. Please help me with this problem and refund the amount tl my account as soon as possible.
            Jun 15, 2019
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            May 15, 2019
            Razorpay Customer Care's response             Hi,

            We checked and see that the transaction [protected] is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

            Thanks & Regards,
            Team Razorpay
            View replies
            Money is deducted from my bank account but ticket is not booked.How can I sure that my booking is confirmed as it's showing not booked because no bank response.
            Reply
            Razorpay Customer Care's response, May 17, 2019
            Verified Support
            Hey Shakti,

            We checked and see that the transaction 100001831254794 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

            Thanks & Regards,
            Team Razorpay
            A fraud transaction happened it is not my razorpayairtel account . Kindly look into the matter it's Rs. 8950/-
            Some other person called and did the transaction. Kindly refund the amount sir.

            Thank you
            Reply
            Razorpay Customer Care's response, May 17, 2019
            Verified Support
            Hey Jose,

            Please write to us with the transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

            Thanks & Regards,
            Team Razorpay
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              D
              Dishoj Varma
              from Delhi, Delhi
              May 10, 2019
              Resolved
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              Resolved

              I had booked an irctc ticket of amount 910 upi reference no.[protected] on 04- may-19. The amount has been debited from my account and there is no confirmation for ticket. Please check at your end whether the money has been processed for my ticket or not as i'm unable to book another without confirmation of the same.
              Kindly check and revert at the earlie
              Jun 16, 2019
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              May 14, 2019
              Razorpay Customer Care's response               Hey Dishoj,

              We checked and see that the transaction [protected] is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

              Thanks & Regards,
              Team Razorpay
              View replies
              Money is deducted from my account but ticket is not booked what time it'll take ?
              Reply
              Razorpay Customer Care's response, May 15, 2019
              Verified Support
              Hey Shakti,

              We checked and see that the transaction 100001831254794 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

              Thanks & Regards,
              Team Razorpay
              My name is Dishoj Varma I wanted to book a ticket and did it on IRCTC app. I have done my payment through upi option(Googlepay). I Have got the information and I paid it but I didn't get my ticket. What should I do now..
              Reply
              Dishoj Varma's [Complaint's author] reply, May 7, 2019
              I had booked an irctc ticket of amount 910 upi reference no. 912418825246 on 04- may-19. The amount has been debited from my account and there is no confirmation for ticket. Please check at your end whether the money has been processed for my ticket or not as i'm unable to book another without confirmation of the same.
              Kindly check and revert at the earlies
              Razorpay Customer Care's response, May 23, 2019
              Verified Support
              Hi Dishoj,

              We see that the refund has been successfully processed on 9th May 2019. You may check your IRCTC txn status here on this link with your IRCTC txn id 100001815388765 - https://razorpay.com/support/#refund.

              Thanks and regards,
              Team Razorpay
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                A
                Anil Kumar Ghanta
                from Ongole, Andhra Pradesh
                May 9, 2019
                Resolved
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                Resolved

                Hi,
                I made a payment of 6000inr for calling device to magicjack.in and razorpay is payment provider for magicjack.in. I waited for 1 week to get the good to be delivered but, i haven't received. I failed complaint request to razor pay. They wasted 20 days of my time and now they are telling that merchant is not responding. They can't do anything about the fraud that took place through them. They r not proparly responding to my requests as well.
                Payment id : pay_cio2d2xrjb1hbd
                Jun 24, 2019
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                May 14, 2019
                Razorpay Customer Care's response                 Hey Anil,

                Thank you for your time on call. As conveyed, please follow the steps mentioned over the mail thread with reference number 474171 and do feel free to write back to us on the same for any further queries. We would be happy to assist:)

                Thanks & Regards,
                Team Razorpay
                View replies
                During booking railway ticket not booked but in money deducted so plz refund money details as,

                payment interface : razorpay.[protected]@hdfcbank
                transaction ID :[protected]
                Date : 08/05/2019
                Reply
                kvinay.nishad's reply, May 13, 2019
                plz reply
                kvinay.nishad's reply, May 13, 2019
                i will spread a massage to all in our group don't use RAZORPAY payment interface becouse their support executive not responding any complain, I have feel it is a very rubbish payment interface & I will never use it...
                Razorpay Customer Care's response, May 17, 2019
                Verified Support
                Hey,

                We checked and see that the transaction 100001822597814 is an unsuccessful payment and the refund for the same has been processed successfully. You can track the status of your refund here https://razorpay.com/support/#refund.

                Thanks & Regards,
                Team Razorpay
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                  P
                  Pragya87
                  from Antu, Uttar Pradesh
                  May 6, 2019
                  Resolved
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                  Address: Gorakhpur, Uttar Pradesh

                  I made payment through bhim application via razorpay, payment become successful but tickets was not booked and money was deducted from my bank account, i have received the message of successful payment with transaction id on my bhim application account and i have received a text message on phone, but i have not received any ticket confirmation sms.
                  Jun 8, 2019
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  May 07, 2019
                  Razorpay Customer Care's response                   Hey Pragya,

                  We checked the transaction [protected] and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

                  Thanks & Regards,
                  Team Razorpay
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                    R
                    Ranjit_Saha
                    from Mumbai, Maharashtra
                    May 3, 2019
                    Resolved
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                    Resolved

                    Address: Mumbai City, Maharashtra, 400709

                    I request you to take immediate action and refund ₹3379.92 on my bank account. I have accidentally transferred this sum. I need a refund as soon as possible.
                    I would like you to understand my problem and resolve the issue very soon.
                    I would be highly obliged if you pay attention to my problem.
                    I request you to revert as soon as possible.
                    The details are...
                    Ranjit saha
                    Canara bank
                    A/c no.[protected]
                    Jun 13, 2019
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    May 06, 2019
                    Razorpay Customer Care's response                     Hey Ranjit,

                    Please provide us your transaction details here https://razorpay.com/support/#request so we can check the same and assist you further.

                    Thanks & Regards,
                    Team Razorpay
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                      D
                      Dadhichi Lakshmi Narayanan
                      from Mumbai, Maharashtra
                      May 3, 2019
                      Resolved
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                      Address: Chennai, Tamil Nadu, 600129

                      I have booked one irctc ticket for rs 690 last sunday but amount was debited but ticket was not booked when will i get my refund? Trying customer care for long but no use. Please contact me [protected] and help getting refund on priority i am really worried and scared that u will lose my money. Your payment gateway is really worst
                      Please provide any other toll free number or mobile number to get in touch with you. Also refund status showing same message everyday. Your service very pathetic
                      Jun 7, 2019
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      May 06, 2019
                      Razorpay Customer Care's response                       Hey,

                      Please provide us with your transaction details here https://razorpay.com/support/#request so we can check the same and update you at the earliest. You can also track the status of your transaction here https://bit.ly/2DSjy4T.

                      Thanks & Regards,
                      Team Razorpay
                      View replies
                      Hi tried booking tickets on irctc website through razor pay payment channel, amount was debited from my account, but am getting the message pending from bank End and ticket was not booked too.
                      Booking Transaction ID:[protected]
                      Reservation ID:[protected]
                      Train No:16319/BAND HUMSAFAR
                      Transaction amount :3150 rs
                      Reply
                      Razorpay Customer Care's response, May 10, 2019
                      Verified Support
                      Hey Fazil,

                      We checked our logs and see that the payment 100001811776597 is an unsuccessful transaction. You would ideally receive the refund for the same to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

                      Thanks & Regards,
                      Team Razorpay
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                        A
                        amiteshsahu
                        from Gurgaon, Haryana
                        May 2, 2019
                        Resolved
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                        Hello,

                        I booked a ticket today through razorpay. The money got debited from my sbi account but the ticket was not booked, instead its showing "payment pending from bank end". It was a tatkal booking and hence i lost the chance of booking a ticket.

                        Ticket was from new dekhi to kanpur central

                        The amount which was debited was 1060.49

                        Can you please help resolving this query
                        Jun 13, 2019
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        May 03, 2019
                        Razorpay Customer Care's response                         Hey Amitesh,

                        We checked the transaction [protected] and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

                        Thanks & Regards,
                        Team Razorpay
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                          D
                          Dr. Riya Das
                          from Delhi, Delhi
                          Apr 26, 2019
                          Resolved
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                          Resolved

                          Address: 743268

                          The total fee for applying new passport is rs 1500/-. Razorpay is the only method of payement autoselected by passport website. Why did razorpay deduct rs 4000/-? Their customer service is unreachable. I have applied for my parents passport earlier also. Earlier their was no such fraud. This is ridiculous. My email id is [protected]@gmail.com.
                          Dr. Riya das
                          Jun 2, 2019
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          May 01, 2019
                          Razorpay Customer Care's response                           Hey Riya, please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

                          Thanks and Regards,
                          Team Razorpay
                          View replies
                          someone from your razorpay company scamed me and all the money from my account was deducted.
                          Reply
                          Razorpay Customer Care's response, May 10, 2019
                          Verified Support
                          Hey Riya,

                          Kindly revert on the on-going email thread ticket ref: 485408 with the requested details. We will have this checked and get back to you on the same at the earliest.

                          Thanks & Regards,
                          Team Razorpay
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                            P
                            PrÀveen Kumar
                            from Chennai, Tamil Nadu
                            Apr 24, 2019
                            Resolved
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                            Resolved

                            Hello,

                            I was trying to book a ticket through irctc mobile app by google pay transaction. Unfortunately i was not able to get the booking confirmation though my money got deducted from bank account processed through google pay.

                            Irctc app was just showing the processing logo even though i successfully paid the money through google pay, later which it said payment timeout in irctc app, after which i choose "did the money get deducted" option.

                            Can you please look into the issue and process the refund. Attached the screen shot for the same.
                            May 27, 2019
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 26, 2019
                            Razorpay Customer Care's response                             Hey Praveen,

                            We checked the transaction [protected] and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

                            Thanks & Regards,
                            Team Razorpay
                            View replies
                            I have purchase haryana Gk (vidit ) by online.
                            But delivery not mention in email or your site.
                            Not information received by msg for delivery regarding.
                            Please resolve my problem.
                            Thanks
                            Kusal Kumar
                            Mob.no [protected]
                            Email_koshaly.[protected]@gmail.com
                            Reply
                            Razorpay Customer Care's response, Apr 30, 2019
                            Verified Support
                            Hey Kusal,

                            We checked our logs and see that the transaction pay_CMMh62qzeK3dE1 has been processed successfully to the merchant from our end. You can track the status of your transaction here https://bit.ly/2DSjy4T.

                            Thanks & Regards,
                            Team Razorpay
                            I was paid for oyo from phone pay..! and got cancelled and refund was initiated on 06-april-2019 but there is not yet reflected any refund money in my bank account...! i have checked with oyo assist, from their side they have informed that everything is ok..so please kindly check and solve this issue as soon as possible
                            Reply
                            Razorpay Customer Care's response, May 3, 2019
                            Verified Support
                            Hey Raviteja,

                            Please write to us here https://razorpay.com/support/#request with your transaction details and we will have this looked into at the earliest.

                            Thanks & Regards,
                            Team Razorpay
                            I have paid on 5th april 2019 on transaction id P1904052245546157973069 for oyo bookings, for which they have refunded money but there is no money reflected in bank account. please check and solve as soon as possible.thanks in advance.
                            Reply
                            Razorpay Customer Care's response, May 10, 2019
                            Verified Support
                            Hey Raviteja,

                            We checked our logs and see that the refund rfnd_CGKXiC668fiCQE has been processed successfully from our end. Kindly follow the mail thread with reference number 501362 for further details on the same.

                            Thanks & Regards,
                            Team Razorpay
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                              R
                              rkmsdax
                              from Mumbai, Maharashtra
                              Apr 24, 2019
                              Resolved
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                              Resolved

                              Address: Pune, Maharashtra, 411028

                              Hi i have made payment on 15th april for payment of 4173 for my airtel broadband service bill, but it is not appearing in the airtel payment section and airtel has disconnected my service stating that payment is not done.
                              Debit card used - syndicate bank
                              Referance number - "ecompur[protected] razorp[protected]
                              Name : rajesh kumar sharma
                              Customer id-[protected]
                              May 30, 2019
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 25, 2019
                              Razorpay Customer Care's response                               Hey Rajesh,

                              Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

                              Thanks and Regards,
                              Team Razorpay
                              View replies
                              I was booking tickets on IRCTC the payment got successful still the tickets did not got booked . I have already contacted Googlepay and irctc helpline both said its stuck in the razorpay gateway. I have attached both screenshot for reference.
                              Reply
                              Razorpay Customer Care's response, May 3, 2019
                              Verified Support
                              Hey Saurabh,

                              We checked the transaction 100001807128713 and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

                              Thanks & Regards,
                              Team Razorpay
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                                A
                                Archana Thapa
                                from Siliguri, West Bengal
                                Apr 24, 2019
                                Resolved
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                                Resolved

                                Address: DPMI Siliguri, Near ulka ground Jyoti nagar, Darjeeling, West Bengal, 734001

                                I've paid for rajasthan k plus compound syrup amount of 1020 thru gpay. Amount got deducted from my canara bank account but i've not received any bill neither the product got ordered it seems.
                                When asked the company they said they haven't receive any order or cash.
                                Kindly help to get the refund.
                                I'm attaching the screenshot of my payment.
                                Kindly resolve this matter asap
                                May 30, 2019
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 25, 2019
                                Razorpay Customer Care's response                                 Hey Archana,

                                Kindly write to us with your transaction details here: https://razorpay.com/support/#request
                                and we will get back to you on the same at the earliest.

                                Thanks and Regards,
                                Team Razorpay
                                View replies
                                I had tried to book a railway ticket.amount debited but ticket didn't get reserved.
                                I want my money back
                                Reply
                                Razorpay Customer Care's response, Apr 25, 2019
                                Verified Support
                                Hey Rajnish,

                                We checked our logs and see that the transaction 100001797082223 is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

                                Thanks & Regards,
                                Team Razorpay
                                Want to talk to senior person as amount debited from my account
                                Reply
                                Razorpay Customer Care's response, Apr 30, 2019
                                Verified Support
                                Hey Meenakshi,

                                Please provide us with your transaction and contact details here https://razorpay.com/support/#request so we can check the same and get back to you with an update at the earliest.

                                Thanks & Regards,
                                Team Razorpay
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                                  A
                                  AmitPriyaBeniwal
                                  from Jammu, Jammu and Kashmir
                                  Apr 22, 2019
                                  Resolved
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                                  I made two transactions rs 2795/- from razorpay on irctc on dated 28 march 2019. This transactions are failed and my deducted from my account. But my money not refunded till date 22 april 2019. I am sending transaction id & bank statement through emails from last 15 days razorpay on their costumers support helpline email id razorpaysupport but nill response from razorpay.
                                  So i requested to help me for refunding my money
                                  Thanks
                                  May 23, 2019
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Apr 22, 2019
                                  Updated by AmitPriyaBeniwal                                   I am sending you my bank account statement

                                  Verified Support
                                  Apr 22, 2019
                                  Razorpay Customer Care's response                                   Hey Amit,

                                  We checked the transaction [protected] and confirm that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

                                  Thanks & Regards,
                                  Team Razorpay
                                  View replies
                                  I have paid through razorpay 538.70 rupees but in order details payment is pending please refund my money or give my order shoes.payment details has been sent to mail successful, but order isn't delivered yet.The oyyfashion customer care told me that your order will be delivered before 24 April but he didn't give my order shipped details.
                                  Reply
                                  Papun@1999's reply, Apr 25, 2019
                                  I got oyyfashion from Facebook
                                  Razorpay Customer Care's response, Apr 30, 2019
                                  Verified Support
                                  Hey Santosh,

                                  We are looking into your query and will keep you updated on the mail thread with reference number 481608 regarding the same. Your patience in the matter is highly appreciated.

                                  Thanks & Regards,
                                  Team Razorpay
                                  Papun@1999's reply, May 1, 2019
                                  Please take action on razorpay to refund my money or my order as ordered.
                                  I booked a ticket on irctc.ticket not booked but money deducted.waiting for refund from past 12 days.there is no response from customer care.the customer care number does not work at all.will i get refund or not.
                                  Refund id-rfnd_CHCKnDAuWliQNA
                                  Reply
                                  Razorpay Customer Care's response, Apr 30, 2019
                                  Verified Support
                                  Hey Manoj,

                                  We checked our logs and see that the refund rfnd_CHCKnDAuWliQNA has been processed successfully from our end on April 08th, 2019. You can track the status of your refund here https://razorpay.com/support/#refund.

                                  Thanks & Regards,
                                  Team Razorpay
                                  Please sir take action on razorpay, please say him to refund my money because I am from a poor class family
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                                    V
                                    veerabh68625844
                                    from Mancheral, Telangana
                                    Apr 21, 2019
                                    Resolved
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                                    Resolved

                                    Address: DNO 6-88,RAJARAO PETA, HIGH SCHOOL ROAD, 533343

                                    My name is bondaveerabhadrarao. I booking railway tickets via rozarpay payment gateway. But tickets was not booked. But amount was deducted. My transaction details transaction id [protected]. Transaction date march 24 2019. My amount was 2011.47. Refund id is rfnd_cd5ugzdjpwv2bh. My money was deducted for one month. Please taken to action. My bank was not support.
                                    May 27, 2019
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 22, 2019
                                    Razorpay Customer Care's response                                     Hey Bondaveerabhadrarao,

                                    We checked the transaction [protected] and confirm that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

                                    Thanks & Regards,
                                    Team Razorpay
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                                      B
                                      binupant22
                                      from Delhi, Delhi
                                      Apr 19, 2019
                                      Resolved
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                                      I placed order through a website named "shopkin.in" through razorpay payment gateway. Few days back got to know that this website is fraud and hence blocked i made payment of inr 1595. How could a company like you are supporting these type of fraud company. I want my amount back else i will have to take against you as well.
                                      Pfa screenshot of order details. Also i have posted on your support page https://razorpay.com/support/. with ticket number #475416
                                      May 5, 2019
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 24, 2019
                                      Razorpay Customer Care's response                                       Hi Binu,

                                      We see that our team has addressed your query on ticket with reference number: 475414. Please follow the same email thread for further updates from the team.

                                      Thanks and Regards,
                                      Team Razorpay
                                      View replies
                                      Cash beam EMI
                                      [protected] loan ID
                                      I have filled up 2 times and refund my payment
                                      To get a loan from me or to pay a monthly fee of 28_3_19 to date, pay 2 times to pay the money, but I have not been able to pay the money because I have a problem with my loan and I will still have a problem. The problem has been solved.
                                      Reply
                                      Razorpay Customer Care's response, Apr 25, 2019
                                      Verified Support
                                      Hey Abhijeet,

                                      Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

                                      Thanks and Regards,
                                      Team Razorpay
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                                        C
                                        Christina Guirguis
                                        Apr 16, 2019
                                        Resolved
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                                        Resolved

                                        My name is Christina Gerges, on 2/2/2018 I have recieved several messages include transactions that have been done with my credit card, they were INR 13768.08, INR 24266.00, INR 13768.08, INR 6893.92 all at RAZ*IRCTC, Statesman Ho, New Delhi, India.
                                        My credit card was skimmed and I DID NOT do these transactions, I was in Egypt Cairo when I recieved those messages, I informed my bank who filed a complaint and went through the legal procedures. I would like to know what was bought with it? Who recieved it? Where did that happen? Again, I did not do these transactions. I contacted you through email
                                        Ticket ID - 469833
                                        May 22, 2019
                                        Complaint marked as Resolved 
                                        Razorpay customer support has been notified about the posted complaint.
                                        Apr 16, 2019
                                        Updated by Christina Guirguis                                         2/12/2018*
                                        Verified Support
                                        Apr 19, 2019
                                        Razorpay Customer Care's response                                         Hey Christina,

                                        We see that our team has requested you for certain details over the mail thread with reference number 469833. Kindly revert to the same so we can check and update you.

                                        Thanks & Regards,
                                        Team Razorpay
                                        View replies
                                        ID pay_CAMz9ByOboJNcG
                                        Sir payment 22 march2019
                                        abhi tak refund nahi hua
                                        Reply
                                        Razorpay Customer Care's response, Apr 30, 2019
                                        Verified Support
                                        Hey Jaspal,

                                        We checked our logs and see that the transaction pay_CAMz9ByOboJNcG has been processed successfully to the merchant. You can track the status of your transaction here https://bit.ly/2DSjy4T.

                                        Thanks & Regards,
                                        Team Razorpay
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