Razorpay Complaints & Reviews

Address: DPMI Siliguri, Near ulka ground Jyoti nagar, Darjeeling, West Bengal, 734001

I've paid for rajasthan k plus compound syrup amount of 1020 thru gpay. Amount got deducted from my canara bank account but i've not received any bill neither the product got ordered it seems.
When asked the company they said they haven't receive any order or cash.
Kindly help to get the refund.
I'm attaching the screenshot of my payment.
Kindly resolve this matter asap

+1 photos

May 30, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2019

Razorpay Customer Care's response Hey Archana,

Kindly write to us with your transaction details here: https://razorpay.com/support/#request
and we will get back to you on the same at the earliest.

Thanks and Regards,
Team Razorpay

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R

Rajnish Kumar Singh1009

from Mumbai, Maharashtra

Apr 24, 2019

I had tried to book a railway ticket.amount debited but ticket didn't get reserved.
I want my money back

I'm complaining about payment deducted but no bill or product received - Comment #3415716 - Image #0

Reply

Razorpay Customer Care's response, Apr 25, 2019

Verified Support

Hey Rajnish,

We checked our logs and see that the transaction 100001797082223 is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

M

Meenakshi Jitendra Sharma

from Mumbai, Maharashtra

Apr 29, 2019

Want to talk to senior person as amount debited from my account

Reply

Razorpay Customer Care's response, Apr 30, 2019

Verified Support

Hey Meenakshi,

Please provide us with your transaction and contact details here https://razorpay.com/support/#request so we can check the same and get back to you with an update at the earliest.

Thanks & Regards,
Team Razorpay

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I made two transactions rs 2795/- from razorpay on irctc on dated 28 march 2019. This transactions are failed and my deducted from my account. But my money not refunded till date 22 april 2019. I am sending transaction id & bank statement through emails from last 15 days razorpay on their costumers support helpline email id razorpaysupport but nill response from razorpay.
So i requested to help me for refunding my money
Thanks

+2 photos

May 23, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Apr 22, 2019

Updated by AmitPriyaBeniwal I am sending you my bank account statement

Verified Support

Apr 22, 2019

Razorpay Customer Care's response Hey Amit,

We checked the transaction [protected] and confirm that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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P

Papun@1999

from Mumbai, Maharashtra

Apr 29, 2019

I have paid through razorpay 538.70 rupees but in order details payment is pending please refund my money or give my order shoes.payment details has been sent to mail successful, but order isn't delivered yet.The oyyfashion customer care told me that your order will be delivered before 24 April but he didn't give my order shipped details.

about refund - Comment #3419227 - Image #0

about refund - Comment #3419227 - Image #1

about refund - Comment #3419227 - Image #2

about refund - Comment #3419227 - Image #3

about refund - Comment #3419227 - Image #4

about refund - Comment #3419227 - Image #5

Reply

Papun@1999's reply, Apr 25, 2019

I got oyyfashion from Facebook

Razorpay Customer Care's response, Apr 30, 2019

Verified Support

Hey Santosh,

We are looking into your query and will keep you updated on the mail thread with reference number 481608 regarding the same. Your patience in the matter is highly appreciated.

Thanks & Regards,
Team Razorpay

Papun@1999's reply, May 1, 2019

Please take action on razorpay to refund my money or my order as ordered.

M

Manoj Devarapalli

from Mumbai, Maharashtra

Apr 29, 2019

I booked a ticket on irctc.ticket not booked but money deducted.waiting for refund from past 12 days.there is no response from customer care.the customer care number does not work at all.will i get refund or not.
Refund id-rfnd_CHCKnDAuWliQNA

Reply

Razorpay Customer Care's response, Apr 30, 2019

Verified Support

Hey Manoj,

We checked our logs and see that the refund rfnd_CHCKnDAuWliQNA has been processed successfully from our end on April 08th, 2019. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

P

Papun@1999

from Mumbai, Maharashtra

May 11, 2019

Please sir take action on razorpay, please say him to refund my money because I am from a poor class family

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Address: DNO 6-88,RAJARAO PETA, HIGH SCHOOL ROAD, 533343

My name is bondaveerabhadrarao. I booking railway tickets via rozarpay payment gateway. But tickets was not booked. But amount was deducted. My transaction details transaction id [protected]. Transaction date march 24 2019. My amount was 2011.47. Refund id is rfnd_cd5ugzdjpwv2bh. My money was deducted for one month. Please taken to action. My bank was not support.

May 27, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Razorpay Customer Care's response Hey Bondaveerabhadrarao,

We checked the transaction [protected] and confirm that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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I placed order through a website named "shopkin.in" through razorpay payment gateway. Few days back got to know that this website is fraud and hence blocked i made payment of inr 1595. How could a company like you are supporting these type of fraud company. I want my amount back else i will have to take against you as well.
Pfa screenshot of order details. Also i have posted on your support page https://razorpay.com/support/. with ticket number #475416

+3 photos

May 5, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2019

Razorpay Customer Care's response Hi Binu,

We see that our team has addressed your query on ticket with reference number: 475414. Please follow the same email thread for further updates from the team.

Thanks and Regards,
Team Razorpay

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A

Abhijeet solanki

from Noida, Uttar Pradesh

Apr 24, 2019

Cash beam EMI
[protected] loan ID
I have filled up 2 times and refund my payment
To get a loan from me or to pay a monthly fee of 28_3_19 to date, pay 2 times to pay the money, but I have not been able to pay the money because I have a problem with my loan and I will still have a problem. The problem has been solved.

supporting fraud company - Comment #3413659 - Image #0

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Razorpay Customer Care's response, Apr 25, 2019

Verified Support

Hey Abhijeet,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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My name is Christina Gerges, on 2/2/2018 I have recieved several messages include transactions that have been done with my credit card, they were INR 13768.08, INR 24266.00, INR 13768.08, INR 6893.92 all at RAZ*IRCTC, Statesman Ho, New Delhi, India.
My credit card was skimmed and I DID NOT do these transactions, I was in Egypt Cairo when I recieved those messages, I informed my bank who filed a complaint and went through the legal procedures. I would like to know what was bought with it? Who recieved it? Where did that happen? Again, I did not do these transactions. I contacted you through email
Ticket ID - 469833

+2 photos

May 22, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Apr 16, 2019

Updated by Christina Guirguis 2/12/2018*

Verified Support

Apr 19, 2019

Razorpay Customer Care's response Hey Christina,

We see that our team has requested you for certain details over the mail thread with reference number 469833. Kindly revert to the same so we can check and update you.

Thanks & Regards,
Team Razorpay

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J

Jaspal Hundal

from Delhi, Delhi

Apr 24, 2019

ID pay_CAMz9ByOboJNcG
Sir payment 22 march2019
abhi tak refund nahi hua

Reply

Razorpay Customer Care's response, Apr 30, 2019

Verified Support

Hey Jaspal,

We checked our logs and see that the transaction pay_CAMz9ByOboJNcG has been processed successfully to the merchant. You can track the status of your transaction here https://bit.ly/2DSjy4T.

Thanks & Regards,
Team Razorpay

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I had applied for passport renewal. The fee for renewal was INR 1500/- but Razorpay charged me INR 4000/-
On complaining to their customer care they say that 1500 was reissue fee and 2500 was consultation fee.
I have never heard in my life about consultation fee in getting passport renewed. Basically they're accusing the government of bribe and corruption and not returning the overcharged amount of 2500.

+3 photos

May 20, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 19, 2019

Razorpay Customer Care's response Hey Kanishk,

We have updated you regarding your query over the mail thread with reference number 458330. Kindly follow the same thread for further details.

Thanks & Regards,
Team Razorpay

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D

Dharani kumaresan

from Chennai, Tamil Nadu

Apr 24, 2019

I have order iphone from flipkart flash sale.com site on 5th april 2019 and i pay through debit card online Rs 3000. But still i didn't receive any package or confirmation mail. It's a fake site. It is very huge amount for us to loss. Please refund my money.

overcharged - Comment #3414705 - Image #0

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Razorpay Customer Care's response, Apr 30, 2019

Verified Support

Hey Dharani,

We are looking into your query and will keep you updated on the mail thread with reference number 469436 regarding the same. Your patience in the matter is highly appreciated.

Thanks & Regards,
Team Razorpay

B

Balaji Viswanadh

from Mumbai, Maharashtra

Apr 24, 2019

My IRCTC booking from razorpay didn't go through. The ticket says payment pending from bank end. I didn't know razorpay is a sloppy payment portal. Please kindly confirm whether my payment went through this my Reservation ID: [protected]. Should I wait or book a mother ticket and I need to travel.

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Razorpay Customer Care's response, Apr 30, 2019

Verified Support

Hey Balaji,

Please provide us your transaction details along with a screenshot of the debit here https://razorpay.com/support/#request so we can check and update you on the same.

Thanks & Regards,
Team Razorpay

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I have order samsung galaxy m30 from myyphone.com site on 6 march 2019 and i pay through debit card online Rs 13, 490. But still i didn't receive any package or confirmation mail. It's a fake site. It is very huge amount for us to loss. Please refund my money.
Complainter-Rahul Garg
Order id-#11388
Email- [protected]@gmail.com

+2 photos

May 19, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2019

Razorpay Customer Care's response Hey Rahul,

Please provide us with your transaction details along with a screenshot of your bank statement here https://razorpay.com/support/#request. We will check and update you on the same.

Thanks & Regards,
Team Razorpay

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N

Neetu jqin

from Dhariwal, Punjab

Apr 16, 2019

I made a order on shokin. In on 27 th march, 2019..but I haven't receive any parcel yet.. Repeatingly m calling on numbers given on there site but that too r unreachable..

Reply

Razorpay Customer Care's response, Apr 18, 2019

Verified Support

Hey Neetu,

Please provide us with your transaction details along with your bank account statement showing the debit here https://razorpay.com/support/#request so we can get this checked for you.

Thanks & Regards,
Team Razorpay

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Address: Sector 43 dlf phase 4 gurgaon, Gurgaon, Haryana, 122002

Dear team,
My payment is deducted and successfully received at razorpay but zomato didn't received payment. Due to that zomato didn't unblocked my i'd. I am working in zomato as a zomato partner. Due to this payment issues, i have not worked from last 3 days and even not earned money. I would have earned at least 5000/- rs. As it was my peak earning period (Friday, saturday, sunday). It's my humble request, kindly resolve my issues as soon as possible. So that i could resume my work and continue my job.

Regards
Kundan kumar mishra
[protected]
[protected]@gmail.com

+3 photos

May 18, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Razorpay Customer Care's response Hey Kundan,

We see that this has already been escalated with the merchant and we are awaiting a revert from them on the same. Please follow the mail thread with reference number 466521 for further updates regarding this.

Thanks & Regards,
Team Razorpay

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Address: Jaipur, Rajasthan, 302020

I tried to approach razorpay via email or on telephonic way but didn't reach here I have a serious concern about the payment gate way of your clients,
I have ordered a shipment on a website named bytlooks which payment gate way was razorpay, order was shipped on 10 January but payment made but order still not received.
Tried to track order on razor pay so many times but no detail is available

+2 photos

May 18, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Razorpay Customer Care's response Hi Satya,

We see that this has already been escalated with the merchant and we are awaiting a revert from them on the same. Please follow the mail thread with reference number 451813 for further updates regarding this.

Thanks & Regards,
Team Razorpay

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N

[email protected]

from Mumbai, Maharashtra

Apr 16, 2019

Train booking id TRNAFB4EM6G1SW
transition id UPI/[protected]/P2M/razorpay.[protected]@hdfcbank.
Neeraj sahu
Mob. [protected]
[protected]@gamil.com
Please solve this problem .

Reply

Razorpay Customer Care's response, Apr 17, 2019

Verified Support

Hi Neeraj,

We checked and see that the payment pay_CHI5DqIz2oWtfD is a successful transaction from our end. Kindly find the status of the same here: https://bit.ly/2DSjy4T

Thanks & Regards
Team Razorpay

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I booked a ticket in IRCTC using Razor pay payment gateway, but the money was deducted from my IOB account but the IRCTC failed to book the ticket stating there is no response from Bank and the bank name is quoted as razor pay in the IRCTC message . Kindly look into the matter and take necessary steps for refund . I have attached the screenshot of the transaction.

+1 photos

May 18, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Razorpay Customer Care's response Hey Finny,

We have updated you regarding your transaction over the mail thread with reference number 468398. Do write back to us on the same thread for further queries, we will be glad to help you out.

Thanks & Regards,
Team Razorpay

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Hello sir/mam,
I've booked two tickets via irctc app in tatkal quota. When during payment via google pay, the upi id was entered and the amount was debited from the bank successfully. But in the irctc app, the transaction gets canceled and showing status as "pending from bank end" even after debited from the bank.
This type of failing transactions is happening in a third consecutive manner.
Please initiate the refund process as soon as possible.
Upi trans id:[protected]
Transaction id: [protected]
Username : hariharan s

+2 photos

May 20, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2019

Razorpay Customer Care's response Hey Hariharan,

We checked our logs and see that the transaction [protected] is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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N

Neetu jqin

from Dhariwal, Punjab

Apr 16, 2019

I made a order on shokin. In on 27 th march, 2019..but I haven't receive any parcel yet.. Repeatingly m calling on numbers given on there site but that too r unreachable..

Reply

N

Neetu jqin

from Dhariwal, Punjab

Apr 16, 2019

I made a order on shokin. In on 27 th march, 2019..but I haven't receive any parcel yet.. Repeatingly m calling on numbers given on there site but that too r unreachable..

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Address: 380008

On 5/2/2019 transaction for icici lombard vehicle insurance was made through phone-pe application, transaction on phone-pe was successful but failed on razorpay end. Icici have denied payment through writing email. Bank has alos been contacted, no refund process has been initiated by razorpay and till date razorpay have not refunded the money and also not replying now.

Apr 16, 2019

Complaint marked as Resolved

Bank has credit amount of Rs.1436/- on 15/4/2019. Thanks.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2019

Razorpay Customer Care's response Hi Hiten,

We see that the refund for this transaction has been successfully processed to your account. We have updated details of the refund on the mail with the reference 400016. Feel free to write back to us on the same mail thread, we would be happy to assist.

Thanks & Regards,
Team Razorpay

Apr 13, 2019

Updated by hiten99 Why are your replying fake... TILL DATE NO REFUND HAS BEEN CREDITED TO MY ACCOUNT.. ONCE AGAIN I URGE TO CREDIT MY AMOUNT OF Rs.1436/- with Interest as you have kept my money since 5th February, 2019.
PLEAS MAKE A CLEAR NOTE THAT GIVING FAKE REPLY WILL NOT HELP ME. REFUND THE AMOUNT IMMEDIATELY.

Verified Support

Apr 16, 2019

Razorpay Customer Care's response Hi Hiten,

As per your confirmation on the email thread 458569 we believe the refund has been successfully credited to your account. Feel free to write back to us on the same email thread for further assistance, we will be glad to help you out.

Thanks & Regards,
Team Razorpay

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Address: 110096

I tried to book tickets via irctc on 7 may 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id:[protected]
To: irctcc (Razorpay. [protected]@hdfcbank
From: ravikesh pandey (Hdfc bank)
Google transaction id:cicagkdy1_mbeq...

+1 photos

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6 Comments

IRCTC app payment via Razor pay,
upi-[protected]-razorpay.[protected]@hdfcbank-collect-[protected]-irctc train ticketing mobile
Chq/Ref.no. [protected]
Dt. 31/03/19
Amount Deducted on 31st March still hasn't been credited back, IRCTC has been approached and they say it's an issue with payment gateway ie razor pay, Request urgent review and refund

May 11, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2019

Razorpay Customer Care's response Hey,

Please provide us with your transaction details along with a screenshot of the debit here https://razorpay.com/support/#request so we can check and update you on the same.

Thanks & Regards,
Team Razorpay

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S

Shivvart

from Gurgaon, Haryana

Apr 8, 2019

A fraud person can use my debit card and make payment of RS 8800 and I want cancel that payment my debit card card no is [protected]
And ccv no is 4998146

transaction failed amount deducted - Comment #3399616 - Image #0

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Razorpay Customer Care's response, Apr 9, 2019

Verified Support

Hey Shivvart,

We see that you have raised a request with us and our team is looking into the same. Please follow the mail thread with reference number 455827 for further updates on this.

Thanks & Regards,
Team Razorpay

S

Sashank Sharma

from Delhi, Delhi

Apr 11, 2019

Transaction Id : [protected]

Hi,
Booked a ticket via Razorpay but the status shows pending even though money got debited from the bank.

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Razorpay Customer Care's response, Apr 12, 2019

Verified Support

Hey Sashank,

We checked the transaction 100001757304281 and confirm that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Hai.. I am sk latif from kolkata
. I purchase some medicine from medlife.. Then i pay money through Rozar pay payment gateway. And my money also deduct from account.. And message also come.. But again it is showing pay now in medlife app. My amount is 755. On 31st march.2019. Pls do the needful action to get back my money. My payment id is pay_CDxjbPWPjFE2lz. And Purchase date 31 st march.. Thanks

May 10, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 09, 2019

Razorpay Customer Care's response Hi Latif,

The payment ID that was shared is incorrect. Kindly share your transaction details over: https://razorpay.com/support/ and we shall assist you further.

Thanks & Regards,
Team Razorpay

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M

MATSYENDRA DUBEY

from Delhi, Delhi

Apr 11, 2019

This transaction of Rs. 8000 done by fraud call from Mobile no. [protected], [protected] to Razorpay Airtel paym thru state bank Debit card ending 4145.

Reply

MATSYENDRA DUBEY's reply, Apr 4, 2019

This transaction of Rs. 8000 done by fraud call from Mobile no. 7739264845, 7808522237 to Razorpay Airtel paym thru state bank Debit card ending 4145.

Razorpay Customer Care's response, Apr 12, 2019

Verified Support

Hi Matsyendra,

Please write to us with the transaction details at: https://razorpay.com/support/#request and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

N

Neetu jqin

from Dhariwal, Punjab

Apr 12, 2019

Sir
I made order no 16116 on shopkin. In on 27th March. Till date shopkin not responding nor have any tracking criteria. Moreover company made there telephone number to unreachable. I made payment through ur gateway.. Plz do needful

money deducted but payment not done - Comment #3403900 - Image #0

money deducted but payment not done - Comment #3403900 - Image #1

money deducted but payment not done - Comment #3403900 - Image #2

money deducted but payment not done - Comment #3403900 - Image #3

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Address: 17 d mittal chock pul pahlad pur, New Delhi, Delhi, 110044

I was buying assistant loco pilot's cyclology test series from the smart online examination and i was deducted from the debit card and my account was disconnected and i got a test series, i talked to them, then the rozerpay will pay the same please pay us my 800 rupees please, please pay my payment to my [protected]@gmail.com. I'm pay this payment 1-4-19 at 10pm

+1 photos

May 11, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Apr 03, 2019

Updated by rajkumar meena dikoliya Pls refund my money... Now I'm complain in police station of this site rozerpay and smart online exam

Verified Support

Apr 09, 2019

Razorpay Customer Care's response Hey Rajkumar,

We checked our logs and see that your payment pay_CEScsMyGbzmjrf is a failed transaction and the amount for the same will be credited back to your account within 7-10 working days. You can track the status of your transaction here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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My upcycle transaction no [protected] and transaction amount 4660. Amount dedicated but transaction faild. Transaction date 24/03/2019. Last 8 days almost over but my amount is not credited in my account. So please my refunded amount proses fast to creditet in account. I need to mony and i help now. My problem shortlist fast and fast. My amount creditet in account fast.

May 5, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Razorpay Customer Care's response Hi,

We see that the transaction: [protected] has been successfully refunded on 27th Mar, 2019. You can check the status of the same here: https://razorpay.com/support/#refund/[protected]. Feel free to raise a request for any further queries.

Thanks and Regards,
Team Razorpay

Apr 05, 2019

Updated by Gaurav123jadhav My refund amount 4660 is not credited in account .please I need to help now.

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S

Sidharaju Hs

from Bengaluru, Karnataka

Apr 3, 2019

I h've paid exam fees Rs1951from SBI debit card to Bengaluru University on 26/03 transaction ID no.OTHPG220316 but it is not credited to beneficiary, please check and refund my money.

irctc refund - Comment #3394496 - Image #0

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Razorpay Customer Care's response, Apr 5, 2019

Verified Support

Hi Sidharaju,

Please write to us with the transaction details at: https://razorpay.com/support/#request and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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Address: Jaipur, Rajasthan

I have booked a flight ticket from spicejet website on 02 apr 2019 at about 0640h. An amt of rs 8564/- has been deducted via your website but transaction i'd not rec'd and confirmation not yet recd from spicejet auth. I asked spicejet auth for confirmation but they said no payment made or no tickets booked by them. Please provide transportation details to mob no [protected] or [protected]

May 4, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Razorpay Customer Care's response Hi,

Please provide us with the transaction details here: https://razorpay.com/support/#request and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

Apr 03, 2019

Updated by Nardu I registered complaint for transaction I'd with SBI credit card office to provide most, they info and will be back after 3 days, I will send it once I rec'd from bank

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D

DILJITH DT

from Chennai, Tamil Nadu

Apr 3, 2019

Tried to book irctc ticket through razor pay. Twice money deducted but ticket not booked. Rs 4738.27 + 4738.27 through google tez id diljith.[protected]@oksbi on 28.03.2018. Please resolve this issue as early as possible. irctc id is diljith_dt

payment transaction i'd of rs 8564/- during booking of spicejet flight on 2apr 2019 - Comment #3394806 - Image #0

Reply

DILJITH DT's reply, Mar 28, 2019

irctc transaction ids are :

100001752293590
100001752237758
100001752237785

Razorpay Customer Care's response, Apr 9, 2019

Verified Support

Hey Diljith,

We checked the payments mentioned by you and see that these are unsuccessful transactions and the refunds for the same would reflect in your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

S

Sadik Raza Khan

from Gurgaon, Haryana

Apr 3, 2019

My mastan khan

Reply

Razorpay Customer Care's response, Apr 9, 2019

Verified Support

Hi Mastan,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

S

Sadik Raza Khan

from Gurgaon, Haryana

Apr 3, 2019

My mastan khan my balance mistek

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Razorpay Customer Care's response, Apr 9, 2019

Verified Support

Hi Mastan,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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I have recharged my friends jio number on 01.04.2019 with rs399. With ubi debit card but recharge was not done the amount was deducted from my account the site is showing with all jio plans offers etc. Ofter verification the site name is "recharge. Cube.in"please take necessary to recover the amount and take action on the site it decieving jio customers.in my account showing amount payed to razorpay software pvt. Kindly reply me the status on my email address as soon as possible '[protected]@gmail.com'

May 6, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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Address: Chhatra Shangha Club,near Pragati Maidan, Nutan Pally, Krishnanagar, West Tripura, Tripura, 799001

I made a payment of rs 4513 at irctc app, through razorpay from google pay. The date is 28 march 2019. The money got deducted from my bank account but it says the transaction failed. I tried to contact the razorpay customer care but they don't even receive calls or emails. This is a fraud app, should be banned from running in all over he globe. It has become 3 days still the refund has not been done. My phone number is [protected]

+1 photos

Apr 30, 2019

Complaint marked as Resolved

It took 2 days to get refund, after the complaint..I was really grateful to Consumer Complaints Forum. Thank u

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Razorpay Customer Care's response Hi Kaushik,

We have updated you regarding the status of your refund over the mail thread with reference number 444615. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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9

9412482630

from Noida, Uttar Pradesh

Apr 3, 2019

My mastan khan my balance mistek

Reply

Razorpay Customer Care's response, Apr 9, 2019

Verified Support

Hi Mastan,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

D

divyasen29

Apr 3, 2019

My transaction was successfully don but train not booked.
i have contact customer care but they not responsible so i repeated here

money got deducted but not refunded - Comment #3396002 - Image #0

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divyasen29's reply, Apr 3, 2019

i want refund of my money...

Razorpay Customer Care's response, Apr 9, 2019

Verified Support

Hey,

We checked our logs and see that the transaction 100001756926353 is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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