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razorpay.com
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Updated: Apr 4, 2026
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Razorpay reviews & complaints page 147

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T
Tanushree1693
from Malegaon, Maharashtra
May 1, 2019
Dec 16, 2025
This thread was updated on Dec 16, 2025
Resolved
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irctc ticket not booked, but money was deducted

Address: We

While booking tickets through irctc, chose option of googlepay for transaction, the payment was done via razorpay and the money got deducted but the tickets were not booked.
When tried contacting customer service of razorpay there was no response.
If transactions can't be done via razorpay on irctc it should be removed from there as a payment gateway....
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D
Dr. Riya Das
from Delhi, Delhi
Apr 26, 2019
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Address: 743268

The total fee for applying new passport is rs 1500/-. Razorpay is the only method of payement autoselected by passport website. Why did razorpay deduct rs 4000/-? Their customer service is unreachable. I have applied for my parents passport earlier also. Earlier their was no such fraud. This is ridiculous. My email id is [protected]@gmail.com.
Dr. Riya das
Jun 2, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
May 01, 2019
Razorpay Customer Care's response Hey Riya, please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay
View replies
someone from your razorpay company scamed me and all the money from my account was deducted.
Reply
Razorpay Customer Care's response, May 10, 2019
Verified Support
Hey Riya,

Kindly revert on the on-going email thread ticket ref: 485408 with the requested details. We will have this checked and get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay
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    P
    PrÀveen Kumar
    from Chennai, Tamil Nadu
    Apr 24, 2019
    Resolved
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    Resolved

    Hello,

    I was trying to book a ticket through irctc mobile app by google pay transaction. Unfortunately i was not able to get the booking confirmation though my money got deducted from bank account processed through google pay.

    Irctc app was just showing the processing logo even though i successfully paid the money through google pay, later which it said payment timeout in irctc app, after which i choose "did the money get deducted" option.

    Can you please look into the issue and process the refund. Attached the screen shot for the same.
    May 27, 2019
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Apr 26, 2019
    Razorpay Customer Care's response     Hey Praveen,

    We checked the transaction [protected] and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

    Thanks & Regards,
    Team Razorpay
    View replies
    I have purchase haryana Gk (vidit ) by online.
    But delivery not mention in email or your site.
    Not information received by msg for delivery regarding.
    Please resolve my problem.
    Thanks
    Kusal Kumar
    Mob.no [protected]
    Email_koshaly.[protected]@gmail.com
    Reply
    Razorpay Customer Care's response, Apr 30, 2019
    Verified Support
    Hey Kusal,

    We checked our logs and see that the transaction pay_CMMh62qzeK3dE1 has been processed successfully to the merchant from our end. You can track the status of your transaction here https://bit.ly/2DSjy4T.

    Thanks & Regards,
    Team Razorpay
    I was paid for oyo from phone pay..! and got cancelled and refund was initiated on 06-april-2019 but there is not yet reflected any refund money in my bank account...! i have checked with oyo assist, from their side they have informed that everything is ok..so please kindly check and solve this issue as soon as possible
    Reply
    Razorpay Customer Care's response, May 3, 2019
    Verified Support
    Hey Raviteja,

    Please write to us here https://razorpay.com/support/#request with your transaction details and we will have this looked into at the earliest.

    Thanks & Regards,
    Team Razorpay
    I have paid on 5th april 2019 on transaction id P1904052245546157973069 for oyo bookings, for which they have refunded money but there is no money reflected in bank account. please check and solve as soon as possible.thanks in advance.
    Reply
    Razorpay Customer Care's response, May 10, 2019
    Verified Support
    Hey Raviteja,

    We checked our logs and see that the refund rfnd_CGKXiC668fiCQE has been processed successfully from our end. Kindly follow the mail thread with reference number 501362 for further details on the same.

    Thanks & Regards,
    Team Razorpay
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      R
      rkmsdax
      from Mumbai, Maharashtra
      Apr 24, 2019
      Resolved
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      Resolved

      Address: Pune, Maharashtra, 411028

      Hi i have made payment on 15th april for payment of 4173 for my airtel broadband service bill, but it is not appearing in the airtel payment section and airtel has disconnected my service stating that payment is not done.
      Debit card used - syndicate bank
      Referance number - "ecompur[protected] razorp[protected]
      Name : rajesh kumar sharma
      Customer id-[protected]
      May 30, 2019
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Apr 25, 2019
      Razorpay Customer Care's response       Hey Rajesh,

      Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

      Thanks and Regards,
      Team Razorpay
      View replies
      I was booking tickets on IRCTC the payment got successful still the tickets did not got booked . I have already contacted Googlepay and irctc helpline both said its stuck in the razorpay gateway. I have attached both screenshot for reference.
      Reply
      Razorpay Customer Care's response, May 3, 2019
      Verified Support
      Hey Saurabh,

      We checked the transaction 100001807128713 and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

      Thanks & Regards,
      Team Razorpay
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        A
        Archana Thapa
        from Siliguri, West Bengal
        Apr 24, 2019
        Resolved
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        Resolved

        Address: DPMI Siliguri, Near ulka ground Jyoti nagar, Darjeeling, West Bengal, 734001

        I've paid for rajasthan k plus compound syrup amount of 1020 thru gpay. Amount got deducted from my canara bank account but i've not received any bill neither the product got ordered it seems.
        When asked the company they said they haven't receive any order or cash.
        Kindly help to get the refund.
        I'm attaching the screenshot of my payment.
        Kindly resolve this matter asap
        May 30, 2019
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Apr 25, 2019
        Razorpay Customer Care's response         Hey Archana,

        Kindly write to us with your transaction details here: https://razorpay.com/support/#request
        and we will get back to you on the same at the earliest.

        Thanks and Regards,
        Team Razorpay
        View replies
        I had tried to book a railway ticket.amount debited but ticket didn't get reserved.
        I want my money back
        Reply
        Razorpay Customer Care's response, Apr 25, 2019
        Verified Support
        Hey Rajnish,

        We checked our logs and see that the transaction 100001797082223 is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

        Thanks & Regards,
        Team Razorpay
        Want to talk to senior person as amount debited from my account
        Reply
        Razorpay Customer Care's response, Apr 30, 2019
        Verified Support
        Hey Meenakshi,

        Please provide us with your transaction and contact details here https://razorpay.com/support/#request so we can check the same and get back to you with an update at the earliest.

        Thanks & Regards,
        Team Razorpay
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          A
          AmitPriyaBeniwal
          from Jammu, Jammu and Kashmir
          Apr 22, 2019
          Resolved
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          Resolved

          I made two transactions rs 2795/- from razorpay on irctc on dated 28 march 2019. This transactions are failed and my deducted from my account. But my money not refunded till date 22 april 2019. I am sending transaction id & bank statement through emails from last 15 days razorpay on their costumers support helpline email id razorpaysupport but nill response from razorpay.
          So i requested to help me for refunding my money
          Thanks
          May 23, 2019
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Apr 22, 2019
          Updated by AmitPriyaBeniwal           I am sending you my bank account statement

          Verified Support
          Apr 22, 2019
          Razorpay Customer Care's response           Hey Amit,

          We checked the transaction [protected] and confirm that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

          Thanks & Regards,
          Team Razorpay
          View replies
          I have paid through razorpay 538.70 rupees but in order details payment is pending please refund my money or give my order shoes.payment details has been sent to mail successful, but order isn't delivered yet.The oyyfashion customer care told me that your order will be delivered before 24 April but he didn't give my order shipped details.
          Reply
          Papun@1999's reply, Apr 25, 2019
          I got oyyfashion from Facebook
          Razorpay Customer Care's response, Apr 30, 2019
          Verified Support
          Hey Santosh,

          We are looking into your query and will keep you updated on the mail thread with reference number 481608 regarding the same. Your patience in the matter is highly appreciated.

          Thanks & Regards,
          Team Razorpay
          Papun@1999's reply, May 1, 2019
          Please take action on razorpay to refund my money or my order as ordered.
          I booked a ticket on irctc.ticket not booked but money deducted.waiting for refund from past 12 days.there is no response from customer care.the customer care number does not work at all.will i get refund or not.
          Refund id-rfnd_CHCKnDAuWliQNA
          Reply
          Razorpay Customer Care's response, Apr 30, 2019
          Verified Support
          Hey Manoj,

          We checked our logs and see that the refund rfnd_CHCKnDAuWliQNA has been processed successfully from our end on April 08th, 2019. You can track the status of your refund here https://razorpay.com/support/#refund.

          Thanks & Regards,
          Team Razorpay
          Please sir take action on razorpay, please say him to refund my money because I am from a poor class family
          Reply
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            V
            veerabh68625844
            from Mancheral, Telangana
            Apr 21, 2019
            Resolved
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            Resolved

            Address: DNO 6-88,RAJARAO PETA, HIGH SCHOOL ROAD, 533343

            My name is bondaveerabhadrarao. I booking railway tickets via rozarpay payment gateway. But tickets was not booked. But amount was deducted. My transaction details transaction id [protected]. Transaction date march 24 2019. My amount was 2011.47. Refund id is rfnd_cd5ugzdjpwv2bh. My money was deducted for one month. Please taken to action. My bank was not support.
            May 27, 2019
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Apr 22, 2019
            Razorpay Customer Care's response             Hey Bondaveerabhadrarao,

            We checked the transaction [protected] and confirm that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

            Thanks & Regards,
            Team Razorpay
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              B
              binupant22
              from Delhi, Delhi
              Apr 19, 2019
              Resolved
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              Resolved

              I placed order through a website named "shopkin.in" through razorpay payment gateway. Few days back got to know that this website is fraud and hence blocked i made payment of inr 1595. How could a company like you are supporting these type of fraud company. I want my amount back else i will have to take against you as well.
              Pfa screenshot of order details. Also i have posted on your support page https://razorpay.com/support/. with ticket number #475416
              May 5, 2019
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              Apr 24, 2019
              Razorpay Customer Care's response               Hi Binu,

              We see that our team has addressed your query on ticket with reference number: 475414. Please follow the same email thread for further updates from the team.

              Thanks and Regards,
              Team Razorpay
              View replies
              Cash beam EMI
              [protected] loan ID
              I have filled up 2 times and refund my payment
              To get a loan from me or to pay a monthly fee of 28_3_19 to date, pay 2 times to pay the money, but I have not been able to pay the money because I have a problem with my loan and I will still have a problem. The problem has been solved.
              Reply
              Razorpay Customer Care's response, Apr 25, 2019
              Verified Support
              Hey Abhijeet,

              Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

              Thanks and Regards,
              Team Razorpay
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                C
                Christina Guirguis
                Apr 16, 2019
                Resolved
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                Resolved

                My name is Christina Gerges, on 2/2/2018 I have recieved several messages include transactions that have been done with my credit card, they were INR 13768.08, INR 24266.00, INR 13768.08, INR 6893.92 all at RAZ*IRCTC, Statesman Ho, New Delhi, India.
                My credit card was skimmed and I DID NOT do these transactions, I was in Egypt Cairo when I recieved those messages, I informed my bank who filed a complaint and went through the legal procedures. I would like to know what was bought with it? Who recieved it? Where did that happen? Again, I did not do these transactions. I contacted you through email
                Ticket ID - 469833
                May 22, 2019
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Apr 16, 2019
                Updated by Christina Guirguis                 2/12/2018*
                Verified Support
                Apr 19, 2019
                Razorpay Customer Care's response                 Hey Christina,

                We see that our team has requested you for certain details over the mail thread with reference number 469833. Kindly revert to the same so we can check and update you.

                Thanks & Regards,
                Team Razorpay
                View replies
                ID pay_CAMz9ByOboJNcG
                Sir payment 22 march2019
                abhi tak refund nahi hua
                Reply
                Razorpay Customer Care's response, Apr 30, 2019
                Verified Support
                Hey Jaspal,

                We checked our logs and see that the transaction pay_CAMz9ByOboJNcG has been processed successfully to the merchant. You can track the status of your transaction here https://bit.ly/2DSjy4T.

                Thanks & Regards,
                Team Razorpay
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                  K
                  Kanishk Malick
                  from Delhi, Delhi
                  Apr 16, 2019
                  Resolved
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                  Resolved

                  I had applied for passport renewal. The fee for renewal was INR 1500/- but Razorpay charged me INR 4000/-
                  On complaining to their customer care they say that 1500 was reissue fee and 2500 was consultation fee.
                  I have never heard in my life about consultation fee in getting passport renewed. Basically they're accusing the government of bribe and corruption and not returning the overcharged amount of 2500.
                  May 20, 2019
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 19, 2019
                  Razorpay Customer Care's response                   Hey Kanishk,

                  We have updated you regarding your query over the mail thread with reference number 458330. Kindly follow the same thread for further details.

                  Thanks & Regards,
                  Team Razorpay
                  View replies
                  I have order iphone from flipkart flash sale.com site on 5th april 2019 and i pay through debit card online Rs 3000. But still i didn't receive any package or confirmation mail. It's a fake site. It is very huge amount for us to loss. Please refund my money.
                  Reply
                  Razorpay Customer Care's response, Apr 30, 2019
                  Verified Support
                  Hey Dharani,

                  We are looking into your query and will keep you updated on the mail thread with reference number 469436 regarding the same. Your patience in the matter is highly appreciated.

                  Thanks & Regards,
                  Team Razorpay
                  My IRCTC booking from razorpay didn't go through. The ticket says payment pending from bank end. I didn't know razorpay is a sloppy payment portal. Please kindly confirm whether my payment went through this my Reservation ID: [protected]. Should I wait or book a mother ticket and I need to travel.
                  Reply
                  Razorpay Customer Care's response, Apr 30, 2019
                  Verified Support
                  Hey Balaji,

                  Please provide us your transaction details along with a screenshot of the debit here https://razorpay.com/support/#request so we can check and update you on the same.

                  Thanks & Regards,
                  Team Razorpay
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                    2
                    20rahul
                    from Mumbai, Maharashtra
                    Apr 15, 2019
                    Resolved
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                    Resolved

                    I have order samsung galaxy m30 from myyphone.com site on 6 march 2019 and i pay through debit card online Rs 13, 490. But still i didn't receive any package or confirmation mail. It's a fake site. It is very huge amount for us to loss. Please refund my money.
                    Complainter-Rahul Garg
                    Order id-#11388
                    Email- [protected]@gmail.com
                    May 19, 2019
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 18, 2019
                    Razorpay Customer Care's response                     Hey Rahul,

                    Please provide us with your transaction details along with a screenshot of your bank statement here https://razorpay.com/support/#request. We will check and update you on the same.

                    Thanks & Regards,
                    Team Razorpay
                    View replies
                    I made a order on shokin. In on 27 th march, 2019..but I haven't receive any parcel yet.. Repeatingly m calling on numbers given on there site but that too r unreachable..
                    Reply
                    Razorpay Customer Care's response, Apr 18, 2019
                    Verified Support
                    Hey Neetu,

                    Please provide us with your transaction details along with your bank account statement showing the debit here https://razorpay.com/support/#request so we can get this checked for you.

                    Thanks & Regards,
                    Team Razorpay
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                      K
                      Kundanm22
                      from Mumbai, Maharashtra
                      Apr 15, 2019
                      Resolved
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                      Resolved

                      Address: Sector 43 dlf phase 4 gurgaon, Gurgaon, Haryana, 122002

                      Dear team,
                      My payment is deducted and successfully received at razorpay but zomato didn't received payment. Due to that zomato didn't unblocked my i'd. I am working in zomato as a zomato partner. Due to this payment issues, i have not worked from last 3 days and even not earned money. I would have earned at least 5000/- rs. As it was my peak earning period (Friday, saturday, sunday). It's my humble request, kindly resolve my issues as soon as possible. So that i could resume my work and continue my job.

                      Regards
                      Kundan kumar mishra
                      [protected]
                      [protected]@gmail.com
                      May 18, 2019
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 16, 2019
                      Razorpay Customer Care's response                       Hey Kundan,

                      We see that this has already been escalated with the merchant and we are awaiting a revert from them on the same. Please follow the mail thread with reference number 466521 for further updates regarding this.

                      Thanks & Regards,
                      Team Razorpay
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                        S
                        Satya Vyas
                        from Mumbai, Maharashtra
                        Apr 14, 2019
                        Resolved
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                        Resolved

                        Address: Jaipur, Rajasthan, 302020

                        I tried to approach razorpay via email or on telephonic way but didn't reach here I have a serious concern about the payment gate way of your clients,
                        I have ordered a shipment on a website named bytlooks which payment gate way was razorpay, order was shipped on 10 January but payment made but order still not received.
                        Tried to track order on razor pay so many times but no detail is available
                        May 18, 2019
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 16, 2019
                        Razorpay Customer Care's response                         Hi Satya,

                        We see that this has already been escalated with the merchant and we are awaiting a revert from them on the same. Please follow the mail thread with reference number 451813 for further updates regarding this.

                        Thanks & Regards,
                        Team Razorpay
                        View replies
                        Train booking id TRNAFB4EM6G1SW
                        transition id UPI/[protected]/P2M/razorpay.[protected]@hdfcbank.
                        Neeraj sahu
                        Mob. [protected]
                        [protected]@gamil.com
                        Please solve this problem .
                        Reply
                        Razorpay Customer Care's response, Apr 17, 2019
                        Verified Support
                        Hi Neeraj,

                        We checked and see that the payment pay_CHI5DqIz2oWtfD is a successful transaction from our end. Kindly find the status of the same here: https://bit.ly/2DSjy4T

                        Thanks & Regards
                        Team Razorpay
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                          F
                          Finny Joseph
                          from Kuzhithurai, Tamil Nadu
                          Apr 13, 2019
                          Resolved
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                          Resolved

                          I booked a ticket in IRCTC using Razor pay payment gateway, but the money was deducted from my IOB account but the IRCTC failed to book the ticket stating there is no response from Bank and the bank name is quoted as razor pay in the IRCTC message . Kindly look into the matter and take necessary steps for refund . I have attached the screenshot of the transaction.
                          May 18, 2019
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 16, 2019
                          Razorpay Customer Care's response                           Hey Finny,

                          We have updated you regarding your transaction over the mail thread with reference number 468398. Do write back to us on the same thread for further queries, we will be glad to help you out.

                          Thanks & Regards,
                          Team Razorpay
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                            H
                            Hari S haran
                            Apr 12, 2019
                            Resolved
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                            Resolved

                            Hello sir/mam,
                            I've booked two tickets via irctc app in tatkal quota. When during payment via google pay, the upi id was entered and the amount was debited from the bank successfully. But in the irctc app, the transaction gets canceled and showing status as "pending from bank end" even after debited from the bank.
                            This type of failing transactions is happening in a third consecutive manner.
                            Please initiate the refund process as soon as possible.
                            Upi trans id:[protected]
                            Transaction id: [protected]
                            Username : hariharan s
                            May 20, 2019
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 16, 2019
                            Razorpay Customer Care's response                             Hey Hariharan,

                            We checked our logs and see that the transaction [protected] is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.

                            Thanks & Regards,
                            Team Razorpay
                            View replies
                            I made a order on shokin. In on 27 th march, 2019..but I haven't receive any parcel yet.. Repeatingly m calling on numbers given on there site but that too r unreachable..
                            Reply
                            I made a order on shokin. In on 27 th march, 2019..but I haven't receive any parcel yet.. Repeatingly m calling on numbers given on there site but that too r unreachable..
                            Reply
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                              H
                              hiten99
                              from Bengaluru, Karnataka
                              Apr 9, 2019
                              Resolved
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                              Address: 380008

                              On 5/2/2019 transaction for icici lombard vehicle insurance was made through phone-pe application, transaction on phone-pe was successful but failed on razorpay end. Icici have denied payment through writing email. Bank has alos been contacted, no refund process has been initiated by razorpay and till date razorpay have not refunded the money and also not replying now.
                              Apr 16, 2019
                              Complaint marked as Resolved 
                              Bank has credit amount of Rs.1436/- on 15/4/2019. Thanks.
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 10, 2019
                              Razorpay Customer Care's response                               Hi Hiten,

                              We see that the refund for this transaction has been successfully processed to your account. We have updated details of the refund on the mail with the reference 400016. Feel free to write back to us on the same mail thread, we would be happy to assist.

                              Thanks & Regards,
                              Team Razorpay
                              Apr 13, 2019
                              Updated by hiten99                               Why are your replying fake... TILL DATE NO REFUND HAS BEEN CREDITED TO MY ACCOUNT.. ONCE AGAIN I URGE TO CREDIT MY AMOUNT OF Rs.1436/- with Interest as you have kept my money since 5th February, 2019.
                              PLEAS MAKE A CLEAR NOTE THAT GIVING FAKE REPLY WILL NOT HELP ME. REFUND THE AMOUNT IMMEDIATELY.
                              Verified Support
                              Apr 16, 2019
                              Razorpay Customer Care's response                               Hi Hiten,

                              As per your confirmation on the email thread 458569 we believe the refund has been successfully credited to your account. Feel free to write back to us on the same email thread for further assistance, we will be glad to help you out.

                              Thanks & Regards,
                              Team Razorpay
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                                R
                                ravikesh pandey
                                from Delhi, Delhi
                                Apr 7, 2019
                                Resolved
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                                money deducted from google pay but tickets not booked from irctc

                                Address: 110096

                                I tried to book tickets via irctc on 7 may 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

                                Upi transaction id:[protected]
                                To: irctcc (Razorpay. [protected]@hdfcbank
                                From: ravikesh pandey (Hdfc bank)
                                Google transaction id:cicagkdy1_mbeq...
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                                Rdrj
                                from Rohtak, Haryana
                                Apr 6, 2019
                                Resolved
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                                Resolved

                                IRCTC app payment via Razor pay,
                                upi-[protected]-razorpay.[protected]@hdfcbank-collect-[protected]-irctc train ticketing mobile
                                Chq/Ref.no. [protected]
                                Dt. 31/03/19
                                Amount Deducted on 31st March still hasn't been credited back, IRCTC has been approached and they say it's an issue with payment gateway ie razor pay, Request urgent review and refund
                                May 11, 2019
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 09, 2019
                                Razorpay Customer Care's response                                 Hey,

                                Please provide us with your transaction details along with a screenshot of the debit here https://razorpay.com/support/#request so we can check and update you on the same.

                                Thanks & Regards,
                                Team Razorpay
                                View replies
                                A fraud person can use my debit card and make payment of RS 8800 and I want cancel that payment my debit card card no is [protected]
                                And ccv no is 4998146
                                Reply
                                Razorpay Customer Care's response, Apr 9, 2019
                                Verified Support
                                Hey Shivvart,

                                We see that you have raised a request with us and our team is looking into the same. Please follow the mail thread with reference number 455827 for further updates on this.

                                Thanks & Regards,
                                Team Razorpay
                                Transaction Id : [protected]

                                Hi,
                                Booked a ticket via Razorpay but the status shows pending even though money got debited from the bank.
                                Reply
                                Razorpay Customer Care's response, Apr 12, 2019
                                Verified Support
                                Hey Sashank,

                                We checked the transaction 100001757304281 and confirm that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

                                Thanks & Regards,
                                Team Razorpay
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                                  S
                                  Sk latif
                                  Apr 5, 2019
                                  Resolved
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                                  Hai.. I am sk latif from kolkata
                                  . I purchase some medicine from medlife.. Then i pay money through Rozar pay payment gateway. And my money also deduct from account.. And message also come.. But again it is showing pay now in medlife app. My amount is 755. On 31st march.2019. Pls do the needful action to get back my money. My payment id is pay_CDxjbPWPjFE2lz. And Purchase date 31 st march.. Thanks
                                  May 10, 2019
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 09, 2019
                                  Razorpay Customer Care's response                                   Hi Latif,

                                  The payment ID that was shared is incorrect. Kindly share your transaction details over: https://razorpay.com/support/ and we shall assist you further.

                                  Thanks & Regards,
                                  Team Razorpay
                                  View replies
                                  This transaction of Rs. 8000 done by fraud call from Mobile no. [protected], [protected] to Razorpay Airtel paym thru state bank Debit card ending 4145.
                                  Reply
                                  MATSYENDRA DUBEY's reply, Apr 4, 2019
                                  This transaction of Rs. 8000 done by fraud call from Mobile no. 7739264845, 7808522237 to Razorpay Airtel paym thru state bank Debit card ending 4145.
                                  Razorpay Customer Care's response, Apr 12, 2019
                                  Verified Support
                                  Hi Matsyendra,

                                  Please write to us with the transaction details at: https://razorpay.com/support/#request and our team will assist you at the earliest.

                                  Thanks and Regards,
                                  Team Razorpay
                                  Sir
                                  I made order no 16116 on shopkin. In on 27th March. Till date shopkin not responding nor have any tracking criteria. Moreover company made there telephone number to unreachable. I made payment through ur gateway.. Plz do needful
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                                    R
                                    rajkumar meena dikoliya
                                    Apr 3, 2019
                                    Resolved
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                                    Resolved

                                    Address: 17 d mittal chock pul pahlad pur, New Delhi, Delhi, 110044

                                    I was buying assistant loco pilot's cyclology test series from the smart online examination and i was deducted from the debit card and my account was disconnected and i got a test series, i talked to them, then the rozerpay will pay the same please pay us my 800 rupees please, please pay my payment to my [protected]@gmail.com. I'm pay this payment 1-4-19 at 10pm
                                    May 11, 2019
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Apr 03, 2019
                                    Updated by rajkumar meena dikoliya                                     Pls refund my money... Now I'm complain in police station of this site rozerpay and smart online exam

                                    Verified Support
                                    Apr 09, 2019
                                    Razorpay Customer Care's response                                     Hey Rajkumar,

                                    We checked our logs and see that your payment pay_CEScsMyGbzmjrf is a failed transaction and the amount for the same will be credited back to your account within 7-10 working days. You can track the status of your transaction here https://razorpay.com/support/#refund.

                                    Thanks & Regards,
                                    Team Razorpay
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