Razorpay Complaints & Reviews

Website: Razorpay payment gateway at passport website

I have paid passport application fees through razorpay and they have charged rs 4000 from me and paid only 1500 to passport office... Where is my rs 2500/- gone?? I required my rs 2500/- back other wise i will lodge fir /police complain against this fraud. My name is Alka Rani and my mail id is [protected]@gmail.com or dr.[protected]@gmail.comand my contact details is [protected]

Solve this matter with immediately

Feb 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey Alka,

We have updated you regarding this transaction over the mail thread with reference number 353942. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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S

shrutiyadav

from Sambalpur, Odisha

Jan 29, 2019

passport payment reciept is only 1500Rs, Return my 2500Rs immediately Razorpay, Dont send excuse emails that you are just a payment gateway
Payment was supposed to be of only 1500, why 4000 has been debited, I will take a legal action against razorpay if this matter is not solved immediately ! Refund 2500 As soon as possible

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S

saxena16n

from Delhi, Delhi

Jul 23, 2019

I had applied for a passport online every where i found 1500 rs only but razopay charged 2500 extra with me i want my money back other i will take a legal action for this fraud app.

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Razorpay Customer Care's response, Jul 25, 2019

Verified Support

Hey,

We are unable to track the payment. Kindly write to us with the transaction details here: https://razorpay.com/support/#request along with your contact details and will update you at the earliest.

Thanks and Regards,
Team Razorpay

N

nitin581012

from Powai, Maharashtra

Dec 2, 2020

Hi Razorpay,
Why I have charged 1500 Rs extra for passport application, the application fee is 1500 but you charged me 3000 Rs.
Please return my 1500 extra deductions ASAP as it’s illegal, otherwise I am forced to log a complaint.
I will tweet about this fraud in tweeter as well by mentioning passport office and gov of India.
I have created a support ticket 4698836 with you, I hope my amount will be returned back ASAP.

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I tried to book tickets via irctc on jan 24, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id:[protected]
To: irctcc (Razorpay. [protected]@hdfcbank
From: musthafa ([protected]@okicici)
Google transaction id:cicagkcstfa2ag

Mar 2, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey Musthafa,

We checked the transaction [protected] with the UPI reference number[protected] and see that this is an unsuccessful transaction. You will ideally receive a refund for the same within 7-10 working days. The status of the refund can be traced here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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I tried to book tickets via irctc on jan 19, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id:[protected]
To: irctcc (Razorpay. [protected]@hdfcbank
From: shyam subba (State bank of india)
Google transaction id:cicagkcstoahcq

Mar 2, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey Shyam,

We checked the transaction [protected] and see that this has been refunded successfully from our end. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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S

Sarath121

from Kollam, Kerala

Jan 24, 2019

I had cancelled a ticket booked on IRCTC through Razorpay. Cancellation done on 9th Jan. Till today[protected] amount is not credited back to my account. IRCTC showing it is refunded. Attaching screenshot

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Razorpay Customer Care's response, Jan 28, 2019

Verified Support

Hey Sarath,

Please provide us your transaction details here https://razorpay.com/support/#request. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

S

Shatrughan Prajapati

Aug 31, 2020

I tried to book tickets via irctc on date 31 August 2020 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id:[protected]
Google transaction id:CICAqKCluu7KNA
Name :- Shatrughan

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Address: 637213

Hi team, i have done the payment via upi during talkal ticket booking onirctc railconnect app. Ticket was not booked but however the amount has been debited from my account. Please find the below transaction id and date.

Mail id [protected]@gmail.com,
Mytransaction id:[protected],
Sa (Salem)-mas (Chennai central)
Booking date is 19 - jan -2018
Transaction amount: 310.98,
Payment status: pending from bank end
Failure reason: no response from bank

Feb 12, 2019

Complaint marked as Resolved

i Got refund from Razorpay

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey,

We checked the transaction [protected] and confirm that a refund has been processed successfully against the same. You can track the status of the refund here https://razorpay.com/support/#refund

Thanks & Regards,
Team Razorpay

Feb 12, 2019

Updated by viji_viji Thank You

Feb 18, 2019

Updated by viji_viji i Got refund from Razorpay

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Address: Bokaro, Jharkhand, 827013

[resolved] razorpay — i tried to book a ticket on irctc. But money got deducted on bhim and ticket was not booked.

5 reviews
Abhiraj kumar on 20 jan 2019
Submit a complaint
I tried to book tickets on irctc via bhim. Money deducted (820.49 rs) from bhim app but on irctc status showing ticket not booked.
So please provide me refund asap. I am attaching here both side screenshots. (Screenshot of bhim app and irctc)

My bhim upi - [protected]@upi
Mobile-[protected]
[protected]@gmail.com
Deducted money - 820.49
Dated - 20 jan 2019

Feb 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jan 24, 2019

Updated by Abhiraj Singh Rajput Abhiraj Kumar on 20 Jan 2019
Submit a Complaint
I tried to book tickets on irctc via bhim. Money deducted (820.49 rs) from bhim app but on irctc status showing ticket not booked.
So please provide me refund asap. I am attaching here both side screenshots. (Screenshot of bhim app and irctc)

My bhim upi - [protected]@upi
Mobile-[protected]
[protected]@gmail.com
Deducted money - 820.49
Dated - 20 Jan 2019

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey Abhiraj,

We checked the transaction [protected] with UPI reference number[protected] and see that the same has been refunded successfully from our end. You can trace the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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A

Abhiraj Singh Rajput

from Indore, Madhya Pradesh

Jan 24, 2019

Amount was deducted from my account but ticket was not booked, trasaction was done on 20 Jan 2019 Please accept my complain And refund my amount .I am so worried to about this

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Razorpay Customer Care's response, Jan 28, 2019

Verified Support

Hey Abhiraj,

We checked the transaction 100001639894990 with UPI reference number 902011028325 and see that the same has been refunded successfully from our end. You can trace the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Hi sir, i was trying to book a tatkal ticket from tata to new delhi. I paid the amount of rs.740.49 from my dbs bank debit card. The money was successfully received by razor pay payment gateway but the ticket could not be booked. Reason: no response from the bank is shown on the irctc app under failed transactions. Kindly, look into this issue and initiate the refund.

Feb 28, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hello,

We checked the transaction [protected] and confirm that a refund has been processed successfully against the same. You can check the status of the refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: Varanasi, Uttar Pradesh, 221005

I was trying to book a tatkal ticket from irctc site on[protected]. I have made payment by google pay through razorpay. Although the transaction has been settled from google pay end and amount has been debited but not reflected on irctc end, where it is showing "transaction status : pending from bank end".

I would like to request a refund. I have attached all the relevant screenshot from both end.

Feb 5, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

Razorpay Customer Care's response Hey Shashank,

We checked the transaction [protected] and see that a refund has been processed successfully for the same. You can check the status of the refund here https://razorpay.com/support/#refund

Thanks & Regards,
Team Razorpay

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A

Ajith Msd

from Chennai, Tamil Nadu

Jan 22, 2019

I am applying for your costumer service loan amount many more times. But not responsible and still now my loan account

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Razorpay Customer Care's response, Jan 28, 2019

Verified Support

Hey Ajith,

Please provide us your transaction details here https://razorpay.com/support/#request and we will check and update you over the same at the earliest.

Thanks & Regards,
Team Razorpay

A

Ayyappan97

from Chennai, Tamil Nadu

Jan 24, 2019

I have booked my IRCTC ticket on 19/01/2019 amount debited from my account but ticket not booked, it's a failed transaction . Still now I didn't received my refund amount

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Razorpay Customer Care's response, Feb 11, 2019

Verified Support

Hey,

We checked the transaction 100001638315718 and confirm that a refund has been processed successfully for the same. The status of your refund can be tracked here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Address: Vadodara, Gujarat, 390008

I have paid passport renewal fees through razorpay and they have charged rs 4000 from me and paid only 1500 to passport office... Where is my rs 2500/- gone?? I required my rs 2500/- back other wise i will lodge fir /police complain against this frond. My name is pramod pareek and my mail id is [protected]@yahoo.com and my contact details is [protected]

Solve this matter with immediately.

Feb 23, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 18, 2019

Razorpay Customer Care's response Hey Pramod,

We have updated you regarding your transaction over the mail thread with reference number 346157. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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S

Sony Sahu

from Dhule, Maharashtra

Jan 17, 2019

My money 1820 has been deducted on 13 January 2019 from tez through Razorpay but my ticket has not been booked on Irtc. Please refund my money or book my ticket as soon as possible.

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Razorpay Customer Care's response, Jan 18, 2019

Verified Support

Hey,

We checked the transaction 100001628299813 and see that a refund has been processed successfully against the same. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

S

Sony Sahu

from Dhule, Maharashtra

Jan 17, 2019

Please resolve my issue as soon a possible.

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I had booked an irctc ticket of amount 1165 upi reference no.[protected] on 13- jan-18. The amount has been debited from my account and there is no confirmation for ticket. Please check at your end whether the money has been processed for my ticket or not as i'm unable to book another without confirmation of the same.
Kindly check and revert at the earliest.

Feb 18, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Razorpay Customer Care's response Hey Ayushi,

We checked the transaction with UPI reference ID[protected] and confirm that this is an unsuccessful transaction. The refund for the same will reflect in your account within 7-10 working days. You can track the status of your refund with the payment ID pay_BjaqIbdiou2oZ7 here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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F

FAimad

from Mumbai, Maharashtra

Jan 14, 2019

I am cancelled my ticket on 2 jan 209 and refund initiated on 3 january 2019 successfully but still I am not get my refund back.
I also attached below mail send by irctc.
So please refund my amount bank quickly.

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Faisal,

We checked our logs and see that this transaction has been refunded successfully. We have updated you regarding this on the mail thread with reference number 341961. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

M

Milen Ann

from Chennimalai, Tamil Nadu

Jan 14, 2019

I made a paymnet through razaorpay for booking irctc ticket via mobile app. Money was deducted but transaction got failed. Irctc status is refunded. But bank didnt receive any fund . Its been 17 days nw.pl help me with this.
Mail id : [protected]@gmail.com

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Milen,

Please provide us your transaction details like the IRCTC transaction ID or the UPI reference number over https://razorpay.com/support/#request and we will check the same for you.

Thanks & Regards,
Team Razorpay

M

misra1501

from Lucknow, Uttar Pradesh

Jan 14, 2019

Sir Mai aasansol se Ahmedabad ke liye ticket kiya ticket hua nahi paisa cut gaya mera transastion I'd hai [protected] mera refund amount kab tak me aayega mai bank se aur irctc se bahut pareshan ho Gaya hoo please help me

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Ankit,

We checked our logs and see that the transaction 100001597803892 has been refunded successfully from our end on Dec 31st, 2018. We have updated you with the details of the same on the mail thread with reference number 338721. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

V

[email protected]

from Indore, Madhya Pradesh

Jan 16, 2019

I have booked tatkal ticket via IRCTC id money deducted my account but ticket not book.my trancaction id[protected] date 08/01/2019 time 11:06:04. amount is 1347.21/- my mobile no. [protected]
so please refund money my account.

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hello,

We checked the transaction with UPI reference number 900811257196 and see that a refund has been processed successfully for the same. You can track the status of the refund here https://razorpay.com/support/#refund using the refund ID rfnd_BjPff0vmIKHbWP.

Thanks & Regards,
Team Razorpay

T

Tapana sahu

from Mumbai, Maharashtra

Jan 21, 2019

Dear Sir/madam,

I was booked train ticket today but in payment options your page will appear.

I paid the 4004 rupees by Google pay amount will deduct from my bank account but ticket was not booked.

Kindly provide the ticket or refund

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P

Pavan Powani

from Bengaluru, Karnataka

Jan 21, 2019

I tried to book a ticket from MAS to DBG on 13/01/19 from the Irctc phone app, the payment got debited from my account but the ticket didnt get booked saying the payment is pending from the bank's end. Payment was attempted via Google Pay UPI and Razorpay

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Address: 401101

Website: irctc.co.in

Hi,

Booked ticket on irctc using razor pay amount debited inr 482.94 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message recived from my bank as below:
Your a/c no. Xxxx824093 is debited rs.482.94 on 13-01-19 and a/c linked to virtual address razorpay. [protected]@hdfcbank is credited (Upi ref no[protected].

Feb 24, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Razorpay Customer Care's response Hello,

We checked the transaction with UPI reference number[protected] and see that this is an unsuccessful transaction. The amount for this will be refunded to your account within 7-10 working days. You can trace the status of your refund here https://razorpay.com/support/#refund with the payment ID pay_BjbpiIopYXiNCI.

Thanks & Regards,
Team Razorpay

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P

Partha Sarathi Roy Chowdhury

from Kolkata, West Bengal

Jan 15, 2019

Rs 354.00 has been debited from my account on card transaction on 08/01/2019 at 9:07 pm via pos 38RR[protected]at RAZ*Razorpay Software txn#[protected] but unfortunately same is neither credited nor reflected to receipient account till date.A complain has been lodged against ticket no 339328. It is requested to kill the matter earliest.

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Partha,

We have updated you regarding the status of your transaction over the mail thread with reference number 338127. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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Address: Bokaro, Jharkhand, 827012

Hi razorpay,

Irctc refund status

I had made payment for booking irctc ticket through razorpay on 17.12.2018 transaction id [protected]- amount rs.5541.96/-.

I cancelled ticket and irctc refunded the ticket amount to razorpay on 11.01.2019 irctc transaction id [protected] amount of rs. 4140/-.

I would like to know my irctc refund status for above case.

I have attached the booked tickets mails, cancelled confirmation mails and amount refund mails for you reference.

If you need further information, pls let me know.

Thanks

Feb 17, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jan 13, 2019

Updated by Baahubali Shiv Sinha Email - [protected]@gmail.com

Verified Support

Jan 17, 2019

Razorpay Customer Care's response Hey,

We checked the transaction [protected] and see that a refund has been processed successfully against the same on Jan 14th, 2019. You can trace the status of the same here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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My irctc ticket transaction id:[protected] is showing a status of pending from bank end, but my money debitted from bank.
My transaction mode was upi using google pay app
Kindly provide a solution for the above asap. Do i require to book another ticket for the same? Or will it be settled for irctc?
The corresponding screen shots are attached along the mail

Feb 19, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Razorpay Customer Care's response Hey Jyoti,

We checked our logs and see that the transaction with UPI reference number[protected] is an unsuccessful transaction and hence you have not received tickets for the same. The refund for this transaction will be credited to your account with 7-10 working days. You can track the status of the refund here https://razorpay.com/support/#refund with the payment ID pay_BjPtkh65uadGdp.

Thanks & Regards,
Team Razorpay

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Address: Ahmedabad, Gujarat

Pos 438624xxxxxx4280 irctc pos debit[protected]

Refund of rs. 205- upi-[protected]-razorpay. [protected]@hdfcbank-pay[protected]refund for irctc train ticketing mobile[protected]

I paid rs 250 against irctc booking via razorpay but unfortunately transaction got failed and ticket was not booked. While checking my bank statement i come to know that razorpay refunded me rs 205 against my failed transaction. How can they deduct the amount against failed transaction?

I need full refund. I am able to understand that how they person making robbery of innocent people's true money.
It's very fault point of online transaction.

Feb 13, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Razorpay Customer Care's response Hi Romita,

Please write to us at: https://razorpay.com/support/#request with your IRCTC transaction ID starting with '10000…' or the UPI reference number so that we can check the same for you.

Thanks and Regards,
Team Razorpay

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Address: Nalbari, Assam

Hello, i tried to load an amount of 500rs two times in a row in my airtel money wallet. But the transactions was failed. Total amount 1000 was debited from my account. So i request kindly to refund the money to my bank account. The two transaction id is as follows:
[protected] and[protected].
S i request you to check the two transaction id and refund the amount as soon as possible

Feb 9, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Razorpay Customer Care's response Hi,

We were unable to track the transaction using the provided ID. Kindly share the transaction details along with the screenshot of the debit over : https://razorpay.com/support/#request and we will have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Address: Bangalore, Karnataka, 560098

Website: Soul India

Hello team,

I have tried to make an order in soul india website on december 15th 2018 for which order wasn’t confirmed but the amount is deducted. I have attached photo o[censored]pi & transaction id.

I would request you to address the issue as early as possible.
Please find the attached screen shot.

Thanks,
Kavya ramu
91 [protected]

Feb 10, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Razorpay Customer Care's response Hi Kavya,

We have updated you with the status of your transaction on ticket with reference number: 337068. Feel free to write back to us on the same email thread for any further queries.

Thanks and Regards,
Team Razorpay

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A

Ajayk25

from Mumbai, Maharashtra

Jan 9, 2019

Hii sir, today i have book ticket 4 ticket from mumbai to shirdi for date 21-01-19.payment has deducted from my account but the ticket has not booked .its showing in failed transaction ..i have book from Bhim upi .please help me to refund my fund..

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Ajay,

We checked our logs for the transaction 100001620301761 and see that a refund has been processed successfully on Jan 13th, 2019 for the same. The refund status can be traced here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Website: indian railway

Upi-[protected]-razorpay. [protected]@hdfcbank-collect[protected]irctc train ticketing mobile

I made payment via razorpay to book railway ticket on 28th december, 2018. The said transaction reported failed. Till date my refund is not made. Kindly do the needful. Thank you

Complaint marked as Resolved

Yes received the amount at morning- 3 Jan, 2019. Thanking you for the your necessary efforts.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2019

Razorpay Customer Care's response Hey Romita,

We checked the transaction with UPI reference number[protected] and see that the same has been successfully refunded on Jan 02nd, 2019 with the refund ID rfnd_BfEMVF0PETQPzX. You can check the status of your refund here https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

Jan 09, 2019

Updated by romita jaiswal Yes received the amount at morning- 3 Jan, 2019. Thanking you for the your necessary efforts.

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K

kunald2015

from Imphal, Manipur

Jan 9, 2019

I had tried to book tickets in Rajdhani express(DBRT-GHY) for 9th January 2019 in irctc through razorpay on 8th January 2019 but the tickets couldn't be booked and the reason given was no response from bank. Kindly do the needful. I have attached the screenshots of the message and the failed booking

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Kunal,

We checked the transaction 100001620349037 and see that a refund has been processed successfully for the same on Jan 13th, 2019. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards
Team Razorpay

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Hello team,

I booked an irctc ticket, the transaction id is [protected]. It came the error as "pending from bank" and i hoped that my ticket will book but it made me into jeopardy situation. I can't able to travel as planned just because of the payment through your gateway was not successful before chart preparation. It really gives me big disappointment. Attached the screenshot, kindly arrange the refund for the same. If possible kindly fix the issue, permanently

Feb 3, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jan 01, 2019

Updated by rbjii Please find the additional information.

UPI/P2M/[protected]/[protected]

Verified Support

Jan 03, 2019

Razorpay Customer Care's response Hello,

We checked the transaction [protected] and see that this is an unsuccessful transaction. You would ideally receive the refund for the same within 7-10 working days. You can check the status of your refund here https://razorpay.com/support/#refund

Thanks & regards,
Team Razorpay

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B

Bikram Pandit

from Lala, Assam

Jan 7, 2019

Sir I have booked the tickets from irctc and money had been deducted from your site but still in irctc the money is pending and I have not received my tickets which is very urgent please help me regarding this

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Bikram,

We checked our logs and see that this transaction with UPI reference number 900421641823 has been processed successfully from our end on Jan 09th, 2019. We have updated you regarding the refund on the ticket with reference number 336375. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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Address: Bhopal, Madhya Pradesh

Hi razorpay,

I have tried to book a smart band on 28 dec 18 from banggood app through razorpay gateway. My transaction got failed & product was not ordered but money got deducted from my account.
My order number is 59282608.

Please check & advice when i can get my refund back. Your earliest response is highly appreciated

Regards
Piyush rajput

Jan 2, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2019

Razorpay Customer Care's response Hey Piyush,

We were unable to locate the transaction with the details provided. Please send us your contact details and transaction details along with the screenshot of the debit over https://razorpay.com/support/#request. We'll have this looked into and update you at the earliest.

Thanks and regards,
Team Razorpay

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S

Sampada Inamdar

from Pune, Maharashtra

Jan 7, 2019

There is a transaction done on Raz razorpay softwarep bengaloure on 13/11/2018.
Can you please share the details of this transaction
I have no sms or mail about this transaction and my CC statement is showing payment done to you .
Would appreciate immediate reply on this
Thanks
Ashish inamdar

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Ashish,

Please share a screenshot of your bank statement showing the debit on https://razorpay.com/support/#request and we will check this for you right away.

Thanks & Regards,
Team Razorpay

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Address: Mumbai City, Maharashtra, 400706

Hi razorpay,

I have tried to book a ticket on 21 dec 18 from irctc app through razorpay gateway. My transaction id [protected] got failed &ticket not booked but money got deducted from my account.

Please check &advice when i can get my refund back as already 7 days had completed. Your earliest response is highly appreciated

Regards
Pankaj

Feb 1, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2019

Razorpay Customer Care's response Hey Pankaj,

We checked the IRCTC txn id: [protected] and see that the refund has been successfully processed on Dec 16th. You may check your IRCTC txn status here on this link - https://razorpay.com/support/#refund with the IRCTC txn id.

Thanks and regards
Team Razorpay

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Address: 517501

I have tried to book a tatkal ticket but unfortunately amount got deductedfrom my bhimupi of paytm but ticket was not booked. Soo please kindly refund my deducted amount immediately.

We have a lot of hope but we can't wait too long for our money which was deducted in seconds but to refund the same normally the companies take long time. So iam requesting razarpay please kindly resolve the grievances of customers quickly...

I hope razarpay will do the same to its customers...

Feb 9, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 29, 2018

Updated by Sathuluri dilip Respected Sir/madam
Please send back my amount quickly as iam in a resource crunch situation ...soo if you take too long I need to suffer badly more than resource crunch

Verified Support

Dec 30, 2018

Razorpay Customer Care's response Hi,

We checked the payment pay_BdTYH7bWWzeHMJ with the UPI reference number[protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You can check the status of your transaction over here: https://razorpay.com/support/#refunds.

Thanks and regards,
Team Razorpay

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