Razorpay Complaints & Reviews

My irctc ticket transaction id:[protected] is showing a status of pending from bank end, but my money debitted from bank.
My transaction mode was upi using google pay app
Kindly provide a solution for the above asap. Do i require to book another ticket for the same? Or will it be settled for irctc?
The corresponding screen shots are attached along the mail

Feb 19, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

Razorpay Customer Care's response Hey Jyoti,

We checked our logs and see that the transaction with UPI reference number[protected] is an unsuccessful transaction and hence you have not received tickets for the same. The refund for this transaction will be credited to your account with 7-10 working days. You can track the status of the refund here https://razorpay.com/support/#refund with the payment ID pay_BjPtkh65uadGdp.

Thanks & Regards,
Team Razorpay

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Address: 110049

I had book irctc retiring room but unfortunately my irctc retiring room didn't book. But my money had been deducted from my bank account indusind. I had talk with irctc customer service he told me you talk to razorpay and own bank... But I do not why both razorpay and my bank did not pick up my phone... Anyway.. My transaction I'd[protected]. Kindly request you to please solve my issue. And return back my money in my bank account. Thank...

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Address: Ahmedabad, Gujarat

Pos 438624xxxxxx4280 irctc pos debit[protected]

Refund of rs. 205- upi-[protected]-razorpay. [protected]@hdfcbank-pay[protected]refund for irctc train ticketing mobile[protected]

I paid rs 250 against irctc booking via razorpay but unfortunately transaction got failed and ticket was not booked. While checking my bank statement i come to know that razorpay refunded me rs 205 against my failed transaction. How can they deduct the amount against failed transaction?

I need full refund. I am able to understand that how they person making robbery of innocent people's true money.
It's very fault point of online transaction.

Feb 13, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Razorpay Customer Care's response Hi Romita,

Please write to us at: https://razorpay.com/support/#request with your IRCTC transaction ID starting with '10000…' or the UPI reference number so that we can check the same for you.

Thanks and Regards,
Team Razorpay

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Address: Nalbari, Assam

Hello, i tried to load an amount of 500rs two times in a row in my airtel money wallet. But the transactions was failed. Total amount 1000 was debited from my account. So i request kindly to refund the money to my bank account. The two transaction id is as follows:
[protected] and[protected].
S i request you to check the two transaction id and refund the amount as soon as possible

Feb 9, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Razorpay Customer Care's response Hi,

We were unable to track the transaction using the provided ID. Kindly share the transaction details along with the screenshot of the debit over : https://razorpay.com/support/#request and we will have this looked into at the earliest.

Thanks and Regards,
Team Razorpay

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Address: Bangalore, Karnataka, 560098

Website: Soul India

Hello team,

I have tried to make an order in soul india website on december 15th 2018 for which order wasnâ€™t confirmed but the amount is deducted. I have attached photo o[censored]pi & transaction id.

I would request you to address the issue as early as possible.
Please find the attached screen shot.

Thanks,
Kavya ramu
91 [protected]

Feb 10, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Razorpay Customer Care's response Hi Kavya,

We have updated you with the status of your transaction on ticket with reference number: 337068. Feel free to write back to us on the same email thread for any further queries.

Thanks and Regards,
Team Razorpay

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A

Ajayk25

from Mumbai, Maharashtra

Jan 9, 2019

Hii sir, today i have book ticket 4 ticket from mumbai to shirdi for date 21-01-19.payment has deducted from my account but the ticket has not booked .its showing in failed transaction ..i have book from Bhim upi .please help me to refund my fund..

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Ajay,

We checked our logs for the transaction 100001620301761 and see that a refund has been processed successfully on Jan 13th, 2019 for the same. The refund status can be traced here https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

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Website: indian railway

Upi-[protected]-razorpay. [protected]@hdfcbank-collect[protected]irctc train ticketing mobile

I made payment via razorpay to book railway ticket on 28th december, 2018. The said transaction reported failed. Till date my refund is not made. Kindly do the needful. Thank you

Complaint marked as Resolved

Yes received the amount at morning- 3 Jan, 2019. Thanking you for the your necessary efforts.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2019

Razorpay Customer Care's response Hey Romita,

We checked the transaction with UPI reference number[protected] and see that the same has been successfully refunded on Jan 02nd, 2019 with the refund ID rfnd_BfEMVF0PETQPzX. You can check the status of your refund here https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

Jan 09, 2019

Updated by romita jaiswal Yes received the amount at morning- 3 Jan, 2019. Thanking you for the your necessary efforts.

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K

kunald2015

from Imphal, Manipur

Jan 9, 2019

I had tried to book tickets in Rajdhani express(DBRT-GHY) for 9th January 2019 in irctc through razorpay on 8th January 2019 but the tickets couldn't be booked and the reason given was no response from bank. Kindly do the needful. I have attached the screenshots of the message and the failed booking

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Kunal,

We checked the transaction 100001620349037 and see that a refund has been processed successfully for the same on Jan 13th, 2019. You can track the status of your refund here https://razorpay.com/support/#refund.

Thanks & Regards
Team Razorpay

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Hello team,

I booked an irctc ticket, the transaction id is [protected]. It came the error as "pending from bank" and i hoped that my ticket will book but it made me into jeopardy situation. I can't able to travel as planned just because of the payment through your gateway was not successful before chart preparation. It really gives me big disappointment. Attached the screenshot, kindly arrange the refund for the same. If possible kindly fix the issue, permanently

Feb 3, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jan 01, 2019

Updated by rbjii Please find the additional information.

UPI/P2M/[protected]/[protected]

Verified Support

Jan 03, 2019

Razorpay Customer Care's response Hello,

We checked the transaction [protected] and see that this is an unsuccessful transaction. You would ideally receive the refund for the same within 7-10 working days. You can check the status of your refund here https://razorpay.com/support/#refund

Thanks & regards,
Team Razorpay

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B

Bikram Pandit

from Lala, Assam

Jan 7, 2019

Sir I have booked the tickets from irctc and money had been deducted from your site but still in irctc the money is pending and I have not received my tickets which is very urgent please help me regarding this

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Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Bikram,

We checked our logs and see that this transaction with UPI reference number 900421641823 has been processed successfully from our end on Jan 09th, 2019. We have updated you regarding the refund on the ticket with reference number 336375. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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Address: Bhopal, Madhya Pradesh

Hi razorpay,

I have tried to book a smart band on 28 dec 18 from banggood app through razorpay gateway. My transaction got failed & product was not ordered but money got deducted from my account.
My order number is 59282608.

Please check & advice when i can get my refund back. Your earliest response is highly appreciated

Regards
Piyush rajput

Jan 2, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2019

Razorpay Customer Care's response Hey Piyush,

We were unable to locate the transaction with the details provided. Please send us your contact details and transaction details along with the screenshot of the debit over https://razorpay.com/support/#request. We'll have this looked into and update you at the earliest.

Thanks and regards,
Team Razorpay

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S

Sampada Inamdar

from Pune, Maharashtra

Jan 7, 2019

There is a transaction done on Raz razorpay softwarep bengaloure on 13/11/2018.
Can you please share the details of this transaction
I have no sms or mail about this transaction and my CC statement is showing payment done to you .
Would appreciate immediate reply on this
Thanks
Ashish inamdar

Reply

Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey Ashish,

Please share a screenshot of your bank statement showing the debit on https://razorpay.com/support/#request and we will check this for you right away.

Thanks & Regards,
Team Razorpay

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Address: Mumbai City, Maharashtra, 400706

Hi razorpay,

I have tried to book a ticket on 21 dec 18 from irctc app through razorpay gateway. My transaction id [protected] got failed &ticket not booked but money got deducted from my account.

Please check &advice when i can get my refund back as already 7 days had completed. Your earliest response is highly appreciated

Regards
Pankaj

Feb 1, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 01, 2019

Razorpay Customer Care's response Hey Pankaj,

We checked the IRCTC txn id: [protected] and see that the refund has been successfully processed on Dec 16th. You may check your IRCTC txn status here on this link - https://razorpay.com/support/#refund with the IRCTC txn id.

Thanks and regards
Team Razorpay

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Address: 517501

I have tried to book a tatkal ticket but unfortunately amount got deductedfrom my bhimupi of paytm but ticket was not booked. Soo please kindly refund my deducted amount immediately.

We have a lot of hope but we can't wait too long for our money which was deducted in seconds but to refund the same normally the companies take long time. So iam requesting razarpay please kindly resolve the grievances of customers quickly...

I hope razarpay will do the same to its customers...

Feb 9, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 29, 2018

Updated by Sathuluri dilip Respected Sir/madam
Please send back my amount quickly as iam in a resource crunch situation ...soo if you take too long I need to suffer badly more than resource crunch

Verified Support

Dec 30, 2018

Razorpay Customer Care's response Hi,

We checked the payment pay_BdTYH7bWWzeHMJ with the UPI reference number[protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You can check the status of your transaction over here: https://razorpay.com/support/#refunds.

Thanks and regards,
Team Razorpay

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Hi
I tried to book a ticket from IRCTC app on 28th December, 2018 for journey on 29th December, 2018 from Hazrat Nizamuddin to Bharatpur (Rajasthan) via Razorpay UPI. The amount has been deducted from bank but the ticket booking has failed in IRCTC app due to payment not received from bank. I have attached screenshot from Google Pay app and also from IRCTC app for confirmation.
Please look into the matter and initiate a refund.

UPI ID:[protected]
Ph no. : [protected]

Feb 2, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2018

Razorpay Customer Care's response Hi Yawan,

We checked the payment pay_BdByFanQ0W6FXA with the UPI reference number[protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You can check the status of your transaction over here: https://razorpay.com/support/#refunds.

Thanks and regards,
Team Razorpay

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Address: 585102

Website: Razorpay

I have booked a ticket from IRCTC mobile app on 22 Dec 2018 and a amount of Rs. 770 was paid to [protected]@hdfcbank.

I have cancelled the ticket on 22 Dec'18 but till date i have not received the amount in my account. According to IRCTC a amount of Rs. 650 has been refunded to razorpay on 23 Dec 2018.

I have cancelled another ticket on the 24 Dec 2018 but till date i have not received the amount in my account.According to IRCTC a amount of Rs. 650 has been refunded to razorpay on 25 Dec 2018.

I request you please look into this matter and refund the money ASAP. I have also attached the screenshot of the transaction and irctc refund status with this email for your reference.

Feb 4, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2018

Razorpay Customer Care's response Hi,

We checked the transaction ids : [protected] and [protected] and see that the refunds are successfully processed on 25th Dec, 2018. The status of the refund can be tracked on https://razorpay.com/support/#refund.

Thanks and regards,
Team Razorpay

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I tried booking tickets through the irctc app and made the payment twice. But the transaction failed both the times and money was debited one time and i have still not received the refund. Please refund the debited amount soon. Please help me with this and let me get my refund back soon as i have to book ticket for a journey. Bad experience with irctc everytime

Jan 30, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hi,

We checked the transaction: [protected] and see that a refund was successfully processed on: 26th Dec, 2018 against this.

You can check the status of your refund using: https://razorpay.com/support/#refund.

Regards,
Team Razorpay

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Address: Nainital, Uttarakhand, 263139

Sir my irctc booking not successful because show this error amount not received from bank but amount is deducted in my bank account please refund this amount in my bank account.
Transaction details screen shot attach
Sir please solve this matter urgently
Upi transaction no-
[protected]
Trasaction date - 26/12/2018
Error show amount not received bank end

Jan 30, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hi,

We checked the transaction ID: [protected] and see that this is an unsuccessful transaction. You will receive the refund within 10 working days from the transaction date.

You can check the status of your refund using: https://razorpay.com/support/#refund.

Regards,
Team Razorpay

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M

MOHD RUMMAN SIDDIQUI

from Mumbai, Maharashtra

Dec 27, 2018

I have booked ticket on irctc app ticket not booked but amount deduct.

Reply

Razorpay Customer Care's response, Jan 1, 2019

Verified Support

Hi Rumman,

We checked the IRCTC txn id: 100001594131875 and see that the refund has been successfully processed on Dec 28th. You may check your IRCTC txn status here on this link - https://razorpay.com/support/#refund with the IRCTC txn id.

Thanks and regards
Team Razorpay

D

Desai Bharat

from Bharuch, Gujarat

Dec 27, 2018

Rs 2870 is deducted from my HDFC credit card on 31/10/2018 MY email ID is [protected]@yahoo.co.in I have not paid such amount for any software, please provide details & bill of that payment.

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Razorpay Customer Care's response, Jan 1, 2019

Verified Support

Hey Bharat,

Do let us know your concern over here - https://razorpay.com/support/ and our concerned team will get back to you at the earliest.

Thanks and regard,
Team Razorpay

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Booked railway ticket through irctc app. Amount - 590.00. Used razorpay bhim upi to pay. Money got debited but ticket status shows pending from bank.

Date of booking - 26th dec 2018
Transaction id (Irctc) - [protected]
Upi transaction reference[protected]

Why does razorpay fail like this? Kindly resolve this at the earliest. Please let me know if you need further details.

Jan 18, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hi,

We checked the transaction [protected] and see that it is an unsuccessful transaction. You would ideally receive a credit for the same within 7-10 working days. We have also updated you with the details over the mail thread with ref: 324665. Please revert on the same for any further queries and we would be happy to assist you.

Regards,
Team Razorpay

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Y

y seshapani

from Visakhapatnam, Andhra Pradesh

Dec 27, 2018

Ihave ordered one dressfor the amount of 549rs in https://Avoonik.com on[protected].
My order status is still 'processing' and i have not received any shipping and tracking details from them. I have paid money on October 31 its been a month nearly, I have waited for the order to be delivered. Kindly help me to refund my money please

Reply

Razorpay Customer Care's response, Jan 1, 2019

Verified Support

Hi,

We checked that payment: pay_BFwwQblQPHIDYa for the amount of â‚¹ 549.00 is successful towards the merchant. In case of further queries please raise a request here https://razorpay.com/support/#request and we will get back to you at the earliest.

Thanks and regards,
Team Razorpay

A

Atlyyy

from Yadgir, Karnataka

Dec 27, 2018

I had booked an IRCTC train ticket through Razorpay via transaction Id [protected] but the ticket was not booked. The status in IRCTC is 'no response from bank.' However the amount was debited from my account. Please provide the refund.

Reply

Razorpay Customer Care's response, Jan 1, 2019

Verified Support

Hi,

We checked the IRCTC txn id: 100001573770626 and see that the refund has been successfully processed on Dec 16th. You may check your IRCTC txn status here on this link - https://razorpay.com/support/#refund with the IRCTC txn id.

Thanks and regards
Team Razorpay

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Address: Allahabad, Uttar Pradesh, 211008

Booked ticket on irctc amount debited inr 470.49 on 23/12/2018 with transaction id[protected] through g-pay and inr 595.49 on 24/12/2018 with transaction id[protected] through bhim but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message received from my bank as below:

On 23/12/2018
Rs 470.49 debited from a/c *2002 to razorpay. [protected]@hdfcbank (Upi ref no[[protected]].

And again
On 24/12/2018
Rs 595.49 debited from a/c *2002 to razorpay. [protected]@hdfcbank (Upi ref no[[protected]].

Feb 5, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 27, 2018

Updated by KumarOm when will get my money back... it's 3-4 days and didn't get any update regarding the issue

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hi Kumar,

We see that the transactions with UPI reference numbers[protected]pay_Bb6LwjJ8ZDBd3y) and[protected]pay_BbUxUramca5IGu) are unsuccessful transactions. You will receive a refund for the same within 7-10 working days. You can check the status of your refund here: https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

Dec 29, 2018

Updated by KumarOm I checked the status of the refund,
it's showing that the transactions with UPI reference number [protected]pay_Bb6LwjJ8ZDBd3y) has processed my refund and will get tentative by 6 Jan.

but in the transaction with UPI reference number [protected]pay_BbUxUramca5IGu) refund has not been initiated for this payment. For which I'm attaching the screenshot of that.
Therefore, I want to know when will you process the 2nd transaction.

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A

Aniket220298

from Bengaluru, Karnataka

Dec 27, 2018

I had cancelled two tickets from IRCTC on the 17th of December for travel between Bhubaneswar and Bangalore Cantt.

I had made the payment using razorpay upi, the current status it is showing that the money has been refunded but I have not yet received the refund for the same.

If needed I can share the transaction ids for the same.

Reply

Razorpay Customer Care's response, Jan 3, 2019

Verified Support

Hey Aniket,

Please provide us your transaction details on https://razorpay.com/support/#request. We will check and update you on the same.

Thanks & Regards,
Team Razorpay

J

jain john

Jan 8, 2019

Please note that I have booked Air India Express flight from Dammam to mangalore using razor pay. Payment failed & Money got deducted from my account . But not received my ticket.
Please refund my money.

pay_BhZQUHPGTfafoh
pay_BhZNia63PROuEf

15, 039 x 2 = 30, 078 RS

[protected]@gmail.com

Reply

Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey John,

We have updated you regarding your transactions over the mail thread with reference number 337410. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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Address: Dharwad, Karnataka, 580020

I book a tatkal ticket in irctc app vai razorpay kotak mahindra bank debit card of amount 1200.00 i canceled my tickets but i don't get my refund of 1080.00 irctc says refund is complete
Refund id :[protected]
Date. :21/12/2018
Pnr. No.: [protected]
Train no.12480
So plz refund my amount shortly.
Thank you
Shaitan singh h. Rajpurohit
Hubballi
Karnataka

Feb 8, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

Razorpay Customer Care's response Hi,

We checked the transaction: [protected] and see that a refund was successfully processed on: 22nd Dec, 2018 (Refund ID: rfnd_Bamle8TJdBA4tZ).

You can check the status of your refund using: https://razorpay.com/support/#refund.

Regards,
Team Razorpay

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P

Pravin2018

from Lonavla, Maharashtra

Dec 27, 2018

I am booking via razorpay.irctc (upi bhip) the transection id is[protected]
But i am not recived the ticket on my irctc ac
Pleas give me confermation of transection
and ticket infermation

Reply

Razorpay Customer Care's response, Jan 1, 2019

Verified Support

Hi,

We checked the transaction ID 100001588170334 with the reference number 835411565945 and see that the refund has been successfully processed on 25th Dec. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund

Thanks and regards,
Team Razorpay

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He recibido el extracto de mi tarjeta aparece un dÃ©bito pagado a raz*irctc statesman h inr (7501.35) que no he realizado. Dice que la transacciÃ³n se realizÃ³ el 25 de noviembre de 2018, efectiva el 28 de noviembre de 2018. Por favor confirmar y solicito el reembolso o devoluciÃ³n de ese dinero. Graciassss
Marina morales piedrahita
[protected]@gmail.com

Jan 29, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hi Marina,

Please drop in your transaction details at: https://razorpay.com/support/#request and we'll check this and update you at the earliest.

Thanks & Regards,
Team Razorpay

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Hi team,

Please assist me on this issue asap to get the refund.

I have made the payment through razorpay gateway for mapple store (www.maplestore.in) and got confirmation mail on payment. But the order shown transaction has failed. Also, money deducted from the card.

Name: sudhish o p
Mob: [protected]
Email: [protected]@gmail.com
Order id: 7525615
Order date: 22-dec-2018
Payment id: pay_baj96kkjqfhbfl

I want the refund of this order since i have placed a new order (
Order id: 7525715) through bill desk gateway and it is successful.

Regards,
Sudhish o p

Feb 6, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hi Sudhish,

We see that a refund rfnd_BbdFo7g22E9PUf was successfully processed on 24th Dec, 2018.

We have updated you with the details over the mail with reference: 322483. Kindly check and feel free to revert on the same mail thread for any further queries.

Regards,
Team Razorpay

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Address: Kolkata, West Bengal, 700028

Hi,

Today, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com
My transaction id is [protected]

Feb 3, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2018

Razorpay Customer Care's response Hi,

We checked the transaction: [protected] and see that the transaction is unsuccessful . Rest assured, you will get a refund in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund.

Regards,
Team Razorpay

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