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Razorpay Complaints & Reviews

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Updated: Sep 9, 2025
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Razorpay reviews & complaints page 157

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Y
Yogkan
from Allahabad, Uttar Pradesh
Oct 26, 2018
Resolved
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Resolved

Dear sir, doing traction of booking on irctc pay of 674 deducted on 10.10.2018. But traction was not successful and pay not received by either irctc nor me.
So please credit rs 674 in my account
Ac details
Leafage healthcare
Bank of India
Ac no [protected]
Ifsc BKID0006852
AMT 674.
Thanks
Also please notify that no tranction id is found only message is attracted which is in my inbox at time of tranction.
Dec 6, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Oct 31, 2018
Razorpay Customer Care's response
Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll be glad to assist you. You can find the transaction ID on the IRCTC app/website. You can also track the status of your transaction using: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay
I booked a IRCTC ticket and the booking failed but the refund is pending.

For another ticket I cancelled, the refund hasn't been credited.

It never used to take so long earlier. Please confirm for both tickets.

payment of 674.0 deducted but transaction failed - Comment #3254845 - Image #0
payment of 674.0 deducted but transaction failed - Comment #3254845 - Image #1
Razorpay Customer Care's response, Nov 12, 2018
Verified Support
Hi Rubal,

We see that the refunds: rfnd_BGC3kiZnXyklcb and rfnd_BFkrTQmcYVUzHu were successfully processed on: 31st Oct, 2018 and 30th Oct, 2018 respectively. We have also responded on ticket with reference number: 284748 on Wed, 31 Oct 2018. Feel free to write to us on the same email thread for any further queries.

Thanks and Regards,
Team Razorpay
I have transacted through paytm upi through rszorpay platform my amount deducted but receiver didn't receive it.
Razorpay Customer Care's response, Nov 12, 2018
Verified Support
Hi Kumar,

Please write to us with your transaction details at: https://razorpay.com/support/#request and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay
I booked a IRCTC ticket few days ago and the booking failed but the refund is pending. IRCTC says payment is pending at bank end

And For another ticket I cancelled, the refund hasn't been credited.

It never used to take so long earlier using NetBanking. Using upi is disappointing. Please refund for both tickets.

payment of 674.0 deducted but transaction failed - Comment #3256507 - Image #0
payment of 674.0 deducted but transaction failed - Comment #3256507 - Image #1
Razorpay Customer Care's response, Nov 12, 2018
Verified Support
Hi Rubal,

We see that the refunds: rfnd_BGC3kiZnXyklcb and rfnd_BFkrTQmcYVUzHu were successfully processed on: 31st Oct, 2018 and 30th Oct, 2018 respectively. We have also responded on ticket with reference number: 284748 on Wed, 31 Oct 2018. Feel free to write to us on the same email thread for any further queries.

Thanks and Regards,
Team Razorpay
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    A
    anand512
    from Suriapet, Telangana
    Oct 26, 2018
    Resolved
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    Resolved

    Address: New Delhi, Delhi, 110030
    Website: irctc

    Hi,

    Booked ticket on irctc using razor pay amount debited inr 135.49 but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking.
    Nov 30, 2018
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Oct 27, 2018
    Razorpay Customer Care's response
    Hi,

    You can track the status of your transaction using: https://razorpay.com/support/#refund. Feel free to write back to us at https://razorpay.com/support/#request for any further queries and we'll be glad to assist you.

    Thanks and regards
    Razorpay
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      C
      chandrikagummadi
      Oct 23, 2018
      Resolved
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      Resolved

      I booked a flight ticket on 20/10/2018 from delhi to hyderabad. I don't exactly remember the booking website or the airlines as the booking didn't go through. But the payment page said payment was declined and hence i did not get any ticket confirmation email. But today i see that $47 have been deducted from my account. How is that you deduct money when the payment page said it failed.
      Nov 28, 2018
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Oct 24, 2018
      Razorpay Customer Care's response
      Hi Chandrika,

      Please drop in your transaction details with here along with the screenshot of the debit on this link - https://razorpay.com/contact/#request, also if you have the gateway payment id you can check the status of the txn on this link -https://razorpay.com/support/#refund

      Thanks and regards,
      Razorpay
      Oct 26, 2018
      Updated by chandrikagummadi
      I haven't heard back from you people even after submitting my request through the link you asked me to. Can I please have some expedited action on this.
      I haven't heard back from you people even after submitting my request through the link you asked me to. Can I please have some expedited action on this.
      Razorpay Customer Care's response, Nov 12, 2018
      Verified Support
      Hi Chandrika,

      We have updated you with the status of your request on ticket with reference number: 281838. Please follow the same thread for further updates.

      Thanks and Regards,
      Team Razorpay
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        K
        Kshitiz. Khulbe
        from Dehra Dun, Uttarakhand
        Oct 23, 2018
        Resolved
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        Resolved

        I have booked a tatkal ticket on 20th oct 2018. The payment amounting ₹1080 was deducted from my account, but ticket was not booked. There is no refund shown at irctc app. They are displaying a message of payment at your end. Please suggest how will i receive my money back.

        Hereby i am uploading transaction details for the above issue:-

        Upi transaction id[protected]
        Nov 28, 2018
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Oct 24, 2018
        Razorpay Customer Care's response
        Hi,

        We checked the payment id: pay_BBl6hoOpD7nGOa for the UPI reference:[protected] and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days. You may also track your refund through this link - https://razorpay.com/support/#refund.

        Thanks & Regards,
        Team Razorpay
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          V
          vijay kudalkar
          from Pune, Maharashtra
          Oct 23, 2018
          Resolved
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          Resolved

          Address: 403110

          I booked a flight ticket on 22 october 2018
          In irctc through razorpay payment
          On 12-10-18 to vpa razorpay. [protected]@hdfcbank (Upi tran. Id no [[protected]].
          On that time the payment was successful "also show msg payment done successfully you can closed section" i thought the ticket is being booked
          But i have not received any msg or email of ticket booking yet.
          I received msg of payment deduction from my bank. I. E rs.3116.80/-
          Also showing payment successful msg on my google pay ac its showing "money deposited in recipient's bank.
          But when i see on irctc side ticket status showing not booked.
          It was not booked and not showing any status/details of payment.
          I also wright yesterday on razorpay but not received any replay yet.

          So please let me know whether ticket was booked or not & whats's the current status of my money, can i booked another tickets.

          Its very very urgent.
          Irctc transaction id

          Now i lost the priority in booking there was no intimation. I am doing booking regularly by using irctc & net banking also done lots of transaction by using google pay but never get this type of experience. Very worst experience o[censored]pi razorpay...
          Also try to find status on razorpay but not getting any information & call center line is not connected to representative.
          Attach photos of

          1) sms from my bank 2) irctc booking status 3) googal pay payment status.

          Thanks

          Vijay
          +3 photos
          Oct 23, 2018
          Complaint marked as Resolved 
          Not resolve yet i am not receiving any respond from them
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          Oct 24, 2018
          Razorpay Customer Care's response
          Hi Vijay!

          We checked the transaction with ref. number:[protected] and see that it is an unsuccessful transaction. We have responded to your mail with the ref no: 280606, kindly check the same and do let us know if you have further queries on the same mail thread.

          Thanks and regards,
          Razorpay
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            M
            Mohan Reddy1914
            from Khammam, Telangana
            Oct 23, 2018
            Resolved
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            Address: Anantapur, Andhra Pradesh, 515002

            I had booked tatkal ticket from atp-kcg by train no-17604. Money has been deducted from the bank account but ticket has not get confirmed and it is showing transaction is pending at bank end. Even i had enquired my bank and they are saying money got deducted and there is no problem at their end.
            My account details-andhra bank, acnt no-[protected].
            Please kindly get to know is ticket is booked. If not how to get my refund back.
            Nov 27, 2018
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Oct 24, 2018
            Razorpay Customer Care's response
            Hi Mohan!

            Please drop in your transaction details along with the screenshot of the debit over this link - https://razorpay.com/contact/#request, also if you have the gateway payment id you can check the status of the txn on this link -https://razorpay.com/support/#refund

            Thanks and regards,
            Razorpay
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              V
              Venkatachalamkulandaivel
              from Chennai, Tamil Nadu
              Oct 23, 2018
              Resolved
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              Resolved

              I had tried to book a train ticket in irctc and pay through raz. But due to network connection the ticket was not booked, but the amount debited. I thought that the amount was automatically refund bit it is not happened. When the amount should be refund. The message received was enclosed below
              Dear customer, txn of inr 630.00 done via debit card of acct xx1003 on 23-oct-18. Info: vin*raz*irctc,. Avbl bal:inr 7.53. For dispute, call [protected].
              Nov 24, 2018
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              Oct 24, 2018
              Razorpay Customer Care's response
              Hi,

              You can track the status of your transaction using: https://razorpay.com/support/#refund.

              Feel free to write back to us at: https://razorpay.com/support/#request for any further queries and we'll be glad to assist you.

              Thanks and regards
              Razorpay
              I cancelled a ticket from irctc connect app which app shows that money is credited to bank 16 OCT BUT still i am waiting
              transaction id= [protected]

              amount debited without ticket - Comment #3252018 - Image #0
              Razorpay Customer Care's response, Oct 27, 2018
              Verified Support
              Hi,

              We checked with the transaction ID: 100001482954531 and see that it was successfully refunded on 16th Oct, 2018. You can also check the status of the refund over here: https://razorpay.com/support/#refund. Feel free to write back to us at https://razorpay.com/support/#request for any further queries and we'll be glad to assist you.

              Thanks and regards,
              Razorpay
              Hi Team,

              I have made the booking of 5355 rs approx to book tickets from IRCTC, but now the status is showing as Pending From Bank End, please help in understanding this status. If the tickets havent get booken then let me know so that I can book the tickets again.

              Thanks,
              Younus.
              younus hasan's reply, Oct 20, 2018
              transacion reference id id - 100001490704063
              Razorpay Customer Care's response, Oct 27, 2018
              Verified Support
              Hi Younus,

              Kindly provide us with the screenshot of the transaction/details here https://razorpay.com/support/#request so that we can track the same for you. We'll be happy to help you.

              Thanks & Regards
              Team Razorpay
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                V
                vijay kudalkar
                from Pune, Maharashtra
                Oct 22, 2018
                Resolved
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                Resolved

                Address: 402303

                I have booked my flight on irctc air & final payment done by uip through rozorpay successfully, also seen payment successful message on rozorpay site, but my flight ticket details not received.
                On irctc site status showing not booked. Also received sms to vpa razorpay. [protected]@hdfcbank (Upi ref no[protected]. Irctc transaction i'd = [protected] (One way), trip details - goa in - mumbai; booking date 22/10/[protected]@21:42:36.0; travel date 25/10/[protected]@13:30 by spice jet sg 454.

                Please let me know status it's very very urgent.

                Thanks

                Vijay b kudalkar
                [protected]
                Email - vijay. [protected]@gmail.com
                +2 photos
                Dec 5, 2018
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Oct 22, 2018
                Updated by vijay kudalkar
                Please let me know if it's booked or not, can I book again

                Very very Urgent

                Vijay
                Verified Support
                Oct 24, 2018
                Razorpay Customer Care's response
                Hi Vijay!

                We checked the transaction with ref. number:[protected] and see that it is an unsuccessful transaction. We have responded to your mail with the ref no: 280606, kindly check the same and do let us know if you have further queries on the same mail thread.

                Thanks and regards,
                Razorpay
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                  L
                  looters junction junction
                  from Siliguri, West Bengal
                  Oct 22, 2018
                  Resolved
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                  Resolved

                  Address: 742101

                  Hi
                  I have made transactions of amount rs 404 for booking bookmyshow using upi on 10th oct - i am finding that they have refunded through razorpay rs.404 but still not credited my bank account. Please try to resolve the issue as soon as possible and initiate the refund.

                  Refund reference no - rfnd_b85v2sboug0i7s

                  Ticket id - 278640

                  Email id - [protected]@gmail.com
                  Nov 22, 2018
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 22, 2018
                  Razorpay Customer Care's response
                  Hi Ruhul,

                  We are checking the status of the refund with our partnered banks. We will keep you updated on ticket with reference number: 279421 once we get a revert from them, your patience is highly appreciated.

                  Regards,
                  Team Razorpay
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                    A
                    Aditya Raja Deshlahra
                    from Jabalpur, Madhya Pradesh
                    Oct 20, 2018
                    Resolved
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                    Resolved

                    Paid on irctc mobile application. Through razorpay by debit card.

                    Money deducted from axis bank, but not received by irctc, so no tickets booked.

                    I am attaching the screenshot of failed transaction in irctc and money deduction by axis bank proof.

                    Please mail at adi. [protected]@gmail.com

                    I really need the money for a very imp. Purpose asap.
                    +2 photos
                    Dec 7, 2018
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 21, 2018
                    Razorpay Customer Care's response
                    Hi Aditya!

                    We are unable track the transaction with the details provided. Please write to us at https://razorpay.com/support/ along with your UPI ID and transaction details. We will surely assist you further.

                    Thanks and regards,
                    Team Razorpay
                    Hi, sorry for the inconvenience. Please DM us your contact number and we will get back shortly. Regards, Team Axis Bank.
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                      J
                      jinuvthomas
                      from Mumbai, Maharashtra
                      Oct 20, 2018
                      Resolved
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                      Resolved

                      Pnr: [protected] transaction id: [protected]

                      S. No rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id
                      1 1375.0 refunded [protected] 05-oct-2018 success refund for cancellation rfnd_b5uxngxyfzmhfb

                      I have raised a lot of tickets however no response received

                      This refund as per irctc was done on 5 oct but not
                      +3 photos
                      Nov 22, 2018
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 22, 2018
                      Razorpay Customer Care's response
                      Hi Jinu,

                      We are checking the status of the refund with our partnered banks. We will keep you updated on ticket with reference number: 272398 once we get a revert from them, your patience is highly appreciated.

                      Regards,
                      Team Razorpay
                      Without any inform and any activation my axis bank account in 1000 rs deducted by
                      RAZORPAY. So pls refund my money as soon as possible..

                      Payment ID :- ECS/RAZORPAY SOFTW/ [protected]

                      irctc refund not received - Comment #3248416 - Image #0
                      Razorpay Customer Care's response, Oct 31, 2018
                      Verified Support
                      Hi Ajay,

                      We have received your mail and updated you on the same. Kindly check and write back to us with the requested details. We will be glad to assist. (Mail reference no: 274656). Also note that you can check the status of the transaction here: https://razorpay.com/support/#refund with the payment ID issued by the gateway that starts with pay_.

                      Thanks and Regards,
                      Team Razorpay
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                        S
                        Sathish_S
                        from Coimbatore, Tamil Nadu
                        Oct 20, 2018
                        Resolved
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                        Resolved

                        Hi,

                        I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
                        What to do now?
                        When and how can i get my money back?

                        Pnr number :
                        Reservation id: [protected]
                        Train no./name: 16860 / maq chennai exp
                        Ticket type: e-ticket
                        From: karur (Krr) 01 jan 2019
                        To: tambaram (Tbm) 02 jan 2019 00:00 hrs
                        Booking date: 19 oct 2018
                        Vikalp status: no
                        Boarding station: karur (Krr)
                        Date of boarding: 01 jan 2019 00:00 hrs
                        Quota: general
                        Class: sl
                        Ticket charge: 235.49
                        Service charge: 0.0
                        Bank name: razorpay
                        Oct 25, 2018
                        Complaint marked as Resolved 
                        Hi, Yesterday Razorpay returned debited amount. Thanks, Sathish
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 22, 2018
                        Razorpay Customer Care's response
                        Hi Sathish,

                        We checked the transaction with ref. number : [protected] and see that it is an unsuccessful transaction. If there has been a debit, please note that the amount will be credited back to your a/c in 7-10 working days, failing which please drop us a mail to https://razorpay.com/support/#request and we'll be glad to assist you.

                        Thanks & Regards,
                        Team Razorpay
                        Railway ticketing book not
                        And payment done so please my payment refunded .

                        irctc transaction status=pending from bank end - Comment #3247449 - Image #0
                        Razorpay Customer Care's response, Oct 22, 2018
                        Verified Support
                        Hi Ashok,

                        We checked the transaction with ref. number: 829212774750 and see that it is an unsuccessful transaction. If there has been a debit, please note that the amount will be credited back to your a/c in 7-10 working days, failing which please drop us a mail to https://razorpay.com/support/#request

                        Thanks & Regards,
                        Team Razorpay
                        Dear Sir, i tried to book train ticket thru irctc appfrom Abohar to Delhi on 18/10/2018. Amount was deducted from my bank account but ticket booking failed. I contacted my bank & they are saying amount successfully paid to Razorpay.
                        Please look into this matter & slove it

                        irctc transaction status=pending from bank end - Comment #3248364 - Image #0
                        Razorpay Customer Care's response, Oct 24, 2018
                        Verified Support
                        Hi Pawan,

                        you can track the status of your transaction using: https://razorpay.com/support/#refund. Feel free to write back to us at: https://razorpay.com/support/#request for any further queries and we'll be glad to assist you.

                        Thanks and regards,
                        Razorpay
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                          A
                          Arul Prema
                          from Bengaluru, Karnataka
                          Oct 18, 2018
                          Resolved
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                          Resolved

                          I booked a train ticket on 14 the october
                          In irctc through razorpay payment
                          On 14-10-18 to vpa razorpay. [protected]@hdfcbank (Upi ref no[protected].
                          On that time the payment was successful i thought the ticket is being booked
                          But it was not booked and showing payment pending from bank end.
                          I lost the priority in booking there was no intimation also very worst razor pay
                          Nov 23, 2018
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 19, 2018
                          Razorpay Customer Care's response
                          Hi Arul,

                          We checked the payment id: pay_B9ZYWBGMmNdige and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days. You may also track your refund through this link - https://razorpay.com/support/#refund.

                          Thanks & Regards,
                          Team Razorpay
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                            J
                            Jeremy Mathew
                            from Chennai, Tamil Nadu
                            Oct 18, 2018
                            Resolved
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                            Resolved

                            Address: 682020

                            Hi
                            I have made transactions of amount rs 745 for booking train ticket using upi from irctc on july 16th. But train cancled 24th august 2018 and when i checked on irctc - i am finding that they have refunded through razorpay rs.745 but still not credited my bank account. Please try to resolve the issue as soon as possible and initiate the refund

                            Transaction id: [protected]
                            Pnr: [protected]
                            Settlementid [protected]
                            Upi transaction i'd - hdf292464ac226a456db13f15bc32e46793ctual
                            Refund date 25-aug-2018
                            Rfnd type refund for cancellation
                            Bank rfnd txn id - rfnd_aplq2yqyo1rsxd
                            +2 photos
                            Nov 24, 2018
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 19, 2018
                            Razorpay Customer Care's response
                            Hi Wilson!

                            We checked the refund id: rfnd_aplq2yqyo1rsxd and see that refund was initiated on 25th Aug, we have also updated you on the mail with the ref no: 269750, kindly check and revert on the same mail thread.

                            Thanks and regards,
                            Razorpay
                            Made the payment through google pay on 28th Sep but it did not received to beneficiary. Please process my refund as soon as possible.

                            UPI transaction id[protected]
                            Razorpay Customer Care's response, Oct 19, 2018
                            Verified Support
                            Hi!

                            Please drop in your transaction details here on this link along with a screenshot of the debit- https://razorpay.com/contact/#request, we shall have this forwarded to our concerned team and get back to you at the earliest.

                            Thanks and regards,
                            Razorpay
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                              G
                              gvkavirajan
                              from Chennai, Tamil Nadu
                              Oct 17, 2018
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu, 600113
                              Website: razorpay.com

                              Hi,

                              I booked the ticket from using razorpay but the ticket didn't get booked but money was deducted from the bank account.

                              The money is deducted from my account but a ticket is not booked and also not listed in refund list of irctc payment status showing "amount not received from bank", but my money is deducted from bank. Please refund my money.

                              My email id is [protected]@gmail.com

                              Please response as soon as possible.

                              My transaction id listed below:

                              1) transaction id : [protected] - rs 975 - ticket number - #276995.
                              2) transaction id : [protected] - rs 210 - ticket number - #277094.
                              3) transaction id : [protected] - rs 385 - ticket number - #277099.
                              4) transaction id : [protected] - rs 1710 - ticket number - #277001
                              5) transaction id : [protected] - rs 1365 - ticket number - #277006
                              6) transaction id : [protected] - rs 675 - ticket number - #277105
                              7) transaction id : [protected] - rs 420 - ticket number - #277106

                              I verified the razorpay website "track refund status" entered the transaction ids are showing on razor pay "no record found". But all the above transaction are using only on razor pay. I have bank statement on this dates and debited list.
                              +2 photos
                              Dec 1, 2018
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 19, 2018
                              Razorpay Customer Care's response
                              Hi Rajan!

                              Thanks for your time on call. Hope we have resolved your query, do let us know if you have any further queries on the same mail thread with the ref no: 277703 and we will be happy to assist you.

                              Thanks and regards,
                              Razorpay
                              Oct 23, 2018
                              Updated by gvkavirajan
                              Hi Team,
                              Thanks for your response. Only 3 transactions are credited to my bank account. Other remaining amounts are not credited still now. So please looking it.

                              1)Transaction ID - [protected], Rs - 225
                              2)Transaction ID - [protected], Rs - 770
                              3) Transaction ID : [protected], Rs 210
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                                G
                                gvkavirajan
                                from Chennai, Tamil Nadu
                                Oct 17, 2018
                                Resolved
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                                Resolved

                                Address: Chennai, Tamil Nadu, 600113
                                Website: www.razorpay.com

                                Last 4 months using razorpay while booking the train ticket on irctc. The amount deducted still now not refunded in my bank account. Nearly rs 5000 pending from razor pay. I contacted my bank the bank employee told me "amount not received from the bank". "http://www.razorpay.com" in this website created the request still now no response. Many times called the customer care no response. So everyone don't use razorpay on payment gateway.
                                Nov 25, 2018
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 19, 2018
                                Razorpay Customer Care's response
                                Hi Rajan!

                                Thanks for your time on call. Hope we have resolved your query, do let us know if you have any further queries on the same mail thread with the ref no: 277703 and we will be happy to assist you.

                                Thanks and regards,
                                Razorpay
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                                  N
                                  NIYATI MALTI
                                  from Amritsar, Punjab
                                  Oct 17, 2018
                                  Resolved
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                                  Resolved

                                  Address: 380051

                                  Will sue your gateway and toll free number for not entertaining my queries, have ordered and paid 4300/ and you guys have no courtesy to send us message even or let us know of ordered product dated 7 oct 2018.
                                  It was my mistake that i did not check how trustworthy is this cheaters "razorpay" is, as it's my first ever experience.
                                  I hope india looms.com takes and acts responsible to solve my agony.
                                  Person named vikram is to be sued from india. Looms for not even replying to my message. Will make sure such fraud is stopped.
                                  +1 photos
                                  Nov 20, 2018
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 19, 2018
                                  Razorpay Customer Care's response
                                  Hi Niyati!

                                  Please drop in your concern here on this link - https://razorpay.com/contact/#request, we shall have this forwarded to our concerned team and get back to you at the earliest.

                                  Thanks and regards,
                                  Razorpay
                                  Dear razorpay
                                  I have booked a trian ticket using tez app and tikcket details and email confirmation not showing what should i do its urgent that i need my money my money has been deduction still... No sign of tiket details what should i do razorpay please help me..., ...

                                  order no #il2255 - Comment #3244630 - Image #0
                                  Razorpay Customer Care's response, Oct 19, 2018
                                  Verified Support
                                  Hi Tinil,

                                  We checked the payment id: pay_BAMwDuN1Q2vp7A and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days. You may also track your refund through this link - https://razorpay.com/support/#refund.

                                  Thanks & Regards,
                                  Team Razorpay
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                                    Ladou
                                    from Lohardaga, Jharkhand
                                    Oct 16, 2018
                                    Resolved
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                                    Resolved

                                    Address: 713325
                                    Website: IRCTC

                                    This is to inform you that i was making a payment from BHIM app money got debited but transaction failed. In the Bhim App i am not getting the option to report a failed transaction, its only showing call bank, after speaking to SBI customer care they said to write an email with all the details. so the details are as follows:
                                    Transaction ID:[protected]
                                    Date of transaction: 13 Oct 2018
                                    Time: 01:15:09
                                    Remarks : IRCTC MOBILE
                                    Amount is 770
                                    please look into the matter,
                                    Nov 27, 2018
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 19, 2018
                                    Razorpay Customer Care's response
                                    Hi !

                                    We checked the UPI txn id:[protected] and confirm that refund is successfully processed on 18th Oct. We have also updated you on the mail with the ref no: 276476, kindly check and revert on the same mail thread for any further queries.

                                    Thanks and regards,
                                    Razorpay
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                                      Bhanu Prakash17
                                      from Rajahmundry, Andhra Pradesh
                                      Oct 16, 2018
                                      Resolved
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                                      Resolved

                                      Address: Anantapur, Andhra Pradesh, 515001
                                      Website: Razorpay

                                      Sir,
                                      I have booked irctc ticket from pune jn to cuddapah(hx) on 16 th and I have used razor pay gateway.ihave paid money through phone pe app.
                                      I have complained them about issue and they said that transaction is successful to razarpay and problem is from razor pay.
                                      In the past also i have the same issue with this razor pay gateway.
                                      So ikindly request u to refund my money of 440 rupees.
                                      +1 photos
                                      Nov 20, 2018
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 19, 2018
                                      Razorpay Customer Care's response
                                      Hi Bhanu!

                                      We checked the payment id: pay_BABsKXBAgGenbK and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days. Feel free to have the same checked on our website - https://razorpay.com/support/#refund.

                                      Thanks & Regards,
                                      Team Razorpay
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                                        G Manoj
                                        from Nashik Road, Maharashtra
                                        Oct 15, 2018
                                        Resolved
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                                        I have tried to book a ticket on 15 oct 18 thro irctc app from nagpur to bhusaval for date of journey 19 oct.18. Payment mode was by using razorpay thro tez app
                                        Rs.901.47 deducted from my bank a/c but ticket has not been booked
                                        Google trans id: cicagkccxesvdq
                                        Upi trans id:[protected]
                                        Please look into the issue & initiate the refund.
                                        G manoj.
                                        +2 photos
                                        Nov 24, 2018
                                        Complaint marked as Resolved 
                                        Razorpay customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 19, 2018
                                        Razorpay Customer Care's response
                                        Hi Manoj

                                        We checked the payment id: pay_B9tNIXx7tqBIdg and see that this is an unsuccessful transaction. If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the refund credit in 10 working days. Feel free to have the same checked on our website - https://razorpay.com/support/#refund.

                                        Thanks & Regards,
                                        Team Razorpay
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