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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
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Razorpay reviews & complaints page 46

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S
sudheer.glomera
Mar 9, 2021
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I have shared all the details in 2019 with all the documents listed on the website, still, Razorpay didn't enable my account for settlement.

They kept my account KYC pending for 1.5 years, why you are not transparent on the website when asking for a document. Once you give all documents mentioned on the website, they will ask for some more documents through emails such as Director PAN, Aadhar, etc. Why can't you go and check the MCA website to verify the validity of DIN. MCA itself is doing KYC every 24 months

I also provided those documents yesterday, now they are asking about my business model, I explained that to them also. This is quite frustrating with Razorpay, what else you need ?
Razorpay customer support has been notified about the posted complaint.
Hi Sudheer,

We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your MID and contact details here: https://razorpay.com/support/#request and do mention the ticket ID:5181483 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

Regards,
Priyam
I have raised the ticket 5182546 for this issues
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    L
    lalit dobhal
    Mar 9, 2021
    Resolved
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    Resolved

    Address: FASTECH COMPUTER BHAKTIYANA SRINAGAR GARHWAL

    I am purchase online and payment online but my order is not received many day
    Aug 8, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Hi Lalit,

    We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5181538 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

    Regards,
    Priyam
    Hi Lalit,

    We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5181538 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

    Regards,
    Priyam
    Hi Lalit,

    We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5181538 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

    Regards,
    Priyam
    Hi Lalit,

    We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5181538 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

    Regards,
    Priyam
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      S
      Smitha Benny
      Mar 9, 2021
      Resolved
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      Resolved

      I bought on March 3 and already paid rupees 261..but i haven't received the item yet
      Aug 8, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Hi Smitha,

      We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5181652 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

      Regards,
      Priyam
      Hi Smitha,

      We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5181652 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

      Regards,
      Priyam
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        R
        Rahul_Singla_01
        Mar 9, 2021
        Resolved
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        Resolved

        Razor pay is a completely fraud company, never trust anyone from razor pay. They will hold your funds for months without any reason and never settle your funds. They always ask you to raise tickets which are never responded back. Phone number is never responded.

        First they allow me to accept payments and then they are delaying the settlements to hold my funds for months without any reason.

        Their support team is useless and outsourced. They did not know anything other than raising new tickets

        Ticket ID #5088812

        Please avoid Razor Pay at any cost as they are fraud
        Aug 5, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Hi, I completely understand your situation here. Please be assured that I have escalated this to our activations team and I am getting this checked internally with them. Please allow us some time, an update will be provided to you over the ticket ID [5151307] shortly. Regards, Praveen.
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          D
          Dinoshan
          Mar 9, 2021
          Resolved
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          Resolved

          Address: 48/114 new street, mannady, chennai 60001

          I run my registered company wher I hold my official account with IDFC first bank and also hold retail POS from the same bank itself.
          Usually we do have online transaction with the clients who resides in remote areas to access the purchased order with payment to be done only via online mode, so we came up on the online seamless transaction razorpay for the genuine and user friendly interface for online service, though it's genuine transaction our payment has set to hold and i ourself who errands a msme business runs for daily credit basis the razorpay makes payment under hold for more than 5 days and the customer support team also not responsive for the settlements which is still under hold with not given a proper response, and I wonder though it is verified proper KYC account which is no way to make a fraudulent activities considers it has risk.

          I really condemn this action from razorpay and highly frustrated with inappropriate activities done from razorpay service.

          I really in need of this action to be considered on priority.
          Aug 14, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          Mar 12, 2021
          Razorpay Customer Care's response
          Hi Dinoshan,

          We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your MID and contact details here: https://razorpay.com/support/#request and do mention the ticket ID:5193453 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

          Regards,
          Priyam
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            S
            Shafqetullah
            Mar 8, 2021
            Resolved
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            Resolved

            Day the day the profit is 60 rupees the total profit is 2400 and didnt provide me services perfectly as it promised to me .but it cheated to ma and scammed and runaway with my money . i invested my money in shared Bk because it connected to trusted gate way razorpay

            So please refund my amount in my account

            Please refund my money as soon as possible

            Name. shafqetullah batt

            Investment date 6/january / 2021

            Cheating date 24 febuary /2021

            Email id:
            [protected]@gmail.com

            Transcition idpay_GZw0O3bM6P3yuz
            +1 photos
            Mar 9, 2021
            Complaint marked as Resolved 
            I have not recived any mail or call Plz solve our problems shorty and refund us as soon as possible Plz plz plz
            Razorpay customer support has been notified about the posted complaint.
            Mar 09, 2021
            Updated by Shafqetullah
            Sir why our complaint is not solved till now

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              S
              Sohail9682
              Mar 8, 2021
              Resolved
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              Resolved

              Day the day the profit is 60 rupees the total profit is 2400 and didnt provide me services perfectly as it promised to me .but it cheated to ma and scammed and runaway with my money . i invested my money in shared Bk because it connected to trusted gate way razorpay

              So please refund my amount in my account

              Please refund my money as soon as possible

              Name yassir ahmed

              Investment date 6/january / 2021

              Cheating date 24 febuary /2021

              Email id :
              [protected]@gmail.com

              Transcition id pay_GaUu8XESkOKVfL
              +5 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              Mar 09, 2021
              Razorpay Customer Care's response
              Hi,

              Thanks for reaching out to us. Our concerned team has updated the status of your query on the ongoing mail thread with [Ticket ref: 5172620], please do check it out and if you need further assistance, feel free to contact us back on the same mail thread. We will be glad to assist you.

              Regards,
              Praveen.
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                P
                Pruthvi kiran
                Mar 8, 2021
                Resolved
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                Address: 9844690206

                The site which I have done the online shopping but they are frauds I didn’t get any order and there is no customer number also please help me to this.
                +2 photos
                Aug 8, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Hi, we are here to help you out. A dispute has been raised against the merchant and our concerned team is actively looking into this. We shall keep you posted on the email thread [5176484] with further updates. Requesting your co-operation while we get this sorted for you.
                Regards,
                Praveen.
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                  S
                  surjeet malhi
                  from Nawanshahr, Punjab
                  Mar 8, 2021
                  Resolved
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                  I orderded a smartwatch from razorpay smartwatch and i pay the amt of 999 rs but i have not received my product.
                  Razorpay is a fraud company u retrul my money as soon i apply case in consumer court
                  +1 photos
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Hi,

                  Apologies for the delay and inconvenience. This has been escalated to our concerned team and we are looking into this on priority. Please expect an update on the email thread (Ticket ref: 5176707) at the earliest. Appreciate your patience in the interim while we have this sorted for you.

                  Regards,
                  Praveen.
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                    N
                    Nassir ahmed
                    Mar 8, 2021
                    Resolved
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                    Resolved

                    Address: Bussiness and finance

                    Day the day the profit is 60 rupees the total profit is 2400 and didnt provide me services perfectly as it promised to me .but it cheated to ma and scammed and runaway with my money . i invested my money in shared Bk because it connected to trusted gate way razorpay

                    So please refund my amount in my account

                    Please refund my money as soon as possible

                    Name yassir ahmed

                    Investment date 6/january / 2021

                    Cheating date 24 febuary /2021

                    Email id :
                    yassirahmed[protected]@gmail.com

                    Transcition id: T2101061640268745387237
                    +1 photos
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 09, 2021
                    Razorpay Customer Care's response
                    Hi,

                    Thanks for reaching out to us. Our concerned team has updated the status of your query on the ongoing mail thread with [Ticket ref: 5174539], please do check it out and if you need further assistance, feel free to contact us back on the same mail thread. We will be glad to assist you.

                    Regards,
                    Praveen.
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                      A
                      abhishekkumarranjan
                      Mar 8, 2021
                      Resolved
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                      Resolved

                      Hello There
                      I purchased shared mp plan and invested my money in that according to Shared Mp agreement.
                      “from the date of rental mobile power banks investors will be provide rental services for the equipment purchased by shared MP. The less period is 90 days, the daily profit is 1300 rupees and the total profit is 10400 Rupees".
                      and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared Mp because it connected to trusted gateway razor pay, so please refund my amount in my account,
                      Please refund my money in my account as soon as possible.
                      Name - RENU DEVI
                      Investment Date - 16.01.2021
                      Cheating Date -25.01.2021
                      Email iD -ark.[protected]@gmail.com
                      Transaction Id[protected]
                      +1 photos
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 09, 2021
                      Razorpay Customer Care's response
                      Hi,

                      Thanks for reaching out to us. Our concerned team has updated the status of your query on the ongoing mail thread with [ Ticket ref: 5175386 ], please do check it out and if you need further assistance, feel free to contact us back on the same mail thread. We will be glad to assist you.

                      Regards,
                      Praveen.
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                        Nachiappan Narayanan
                        from Vijayawada, Andhra Pradesh
                        Mar 8, 2021
                        Resolved
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                        Self booked kids car on 01.03.2021 through Myntra fab online booking, I got a order number through sms #1720, but still I didn't received item .I would like to know what is reason I didn't get my item.waiting for your valuable response.
                        +2 photos
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Hi,

                        We would want to investigate this. In order to assist you further, kindly share the email ID, mobile number along with the transaction details here: https://razorpay.com/support/#request, so that we can get in touch with you and assist you on the same at the earliest.

                        Regards,
                        Praveen.
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                          Thirupathi8500
                          Mar 8, 2021
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                          Hello There
                          I purchased shared bk plan and invested my money in that according to Shared Bk agreement.
                          “from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The less period is 90 days, the daily profit is 150 rupees and the total profit is 13500 Rupees".
                          and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money in shared BK because it connected to trusted gateway razorpay, so please refund my amount in my account,
                          Please refund my money in my account as soon as possible.
                          Name : Thirupathi M
                          Investment Date :14-Jan-2021
                          Cheating Date : 25-Jan-2021
                          Email iD :thirupathi.[protected]@gmail, com
                          Transaction Id : T2101140806304606815124
                          +1 photos
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 09, 2021
                          Razorpay Customer Care's response
                          Hi,

                          Thanks for reaching out to us. In order to assist you further, kindly share your transaction and contact details here: https://razorpay.com/support/#request so that we can get in touch with you and assist you on the same at the earliest.

                          Regards,
                          Praveen.
                          Apr 26, 2021
                          Updated by Thirupathi8500
                          Please refund my money in my account
                          Oct 05, 2021
                          Updated by Thirupathi8500
                          not solved my problem
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                            K
                            Kuldip Kahar
                            from Kodinar, Gujarat
                            Mar 7, 2021
                            Resolved
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                            Resolved

                            Hello There I purchased shared bk plan and invested my money in that according to shared bk agreement. "From the data of rental bicycle investors will be provide rental services for the equipment purchase by shared bk. The less period is 90 days, the daily profit is 160 rupees and the total profit is 1440 Rupees". and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invented my money in shared bk because it connected to trusted gateway razor pay, so please refund my amount in my account, please refund my money in my account as soon as possible.

                            Name :- Kuldip Jagdishbhai Kahar
                            Investment Date :- 18 January 2021
                            Cheating Date :- 27 January 2021
                            Email ID :- kuldip.[protected]@gmail.com
                            UPI Transaction ID :[protected]
                            +1 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 09, 2021
                            Razorpay Customer Care's response
                            Hi Kuldip,

                            Thanks for reaching out to us. Our concerned team has updated the status of your query on the ongoing mail thread with [ Ticket ref: 5165017 ], please do check it out and if you need further assistance, feel free to contact us back on the same mail thread. We will be glad to assist you.

                            Regards,
                            Praveen.
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                              M
                              mayurpatel26
                              from Bengaluru, Karnataka
                              Mar 7, 2021
                              Resolved
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                              Resolved

                              Address: 63.new Ashirwad park, Bhathena road,udhna

                              I sand money but not got confirmation and not message for product
                              +1 photos
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Hi Mayur,

                              I completely understand your concern here. Please be assured that I have raised a request on your behalf with ticket ID [5168712]. Also, a dispute has been created for the transaction and our team is getting this checked with the merchant. Please allow us some time, an update will be provided to you shortly.

                              Regards,
                              Anas
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                                @Singhmayank
                                from Hāora, West Bengal
                                Mar 7, 2021
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                                Hello there,
                                I purchased shared bk plan and invested my money in that according to shared bk agreement "from the date of rental bicycle investors will we provide rental services for the the equipment hello there
                                I purchased shared bk plan and invested my money in that according to shared bk agreement"from the date of vental bicycle investors will we provide rental services for the the equipment purchased by shared bk. The less period is 90 days, the daily profit is 15 rupees and the total profit is 1350 rupees and didn't provide me services perfectly as it promised to me but it cheated me and scammed and run away with my money. I invested my money in shared bk because is connected to trusted gateway razorpay so please refund my amount in my account please refund my money in my account as soon as possible.
                                Name-mayank singh
                                Investment date - 02/01/2021
                                Cheating date-19/01/2021
                                Email [protected]@gmail.com
                                Transaction id-othpg 026067
                                +1 photos
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 08, 2021
                                Razorpay Customer Care's response
                                Hi Mayank,

                                We completely understand your situation here. You can raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Our team will provide you with an update at the earliest.

                                Regards,
                                Anas, Team Razorpay
                                Hello sir,
                                My name is Bibrata Das.On 8th December 2021 at 3:11 pm.I was paying 4th instalment of Reimalie Academy Bongaigaon Rs 21630 through Razorpay by using Debit card.My transation Id is[protected].But Razorpay does not send the money to the Reimalie Academy Bongaigaon rather than it was send money to the zomate and amount is showing 242 which is [censored]..I have bank statement and enough evidence that i was send to Reimalie Academy amount 21630..please help me sir and resolve my problem as soon as possible

                                I had payment but didn't get services - Comment #3938937 - Image #0
                                I had payment but didn't get services - Comment #3938937 - Image #1
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                                  S
                                  sandhan_nanekar
                                  from Ghumarwin, Himachal Pradesh
                                  Mar 6, 2021
                                  Resolved
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                                  Resolved

                                  Website: www.lifestylestores.com/in/en/department/women?gclid=EAIaIQobChMIwPXAlZGb7wIVFxdgCh3AVQm4EAAYASAAEgLU8vD_BwE

                                  Ordered a gaming chair from PdLifestyle dated 25th Jan from this site:
                                  https://www.lifestylestores.com/in/en/department/women?gclid=EAIaIQobChMIwPXAlZG...
                                  I made a payment through my credit card for 664 Rs. The site said we will be given some more details about the chair after its been shipped but haven't got any updates from the past one week. Hence request you to refund our amt.

                                  We received this following message:
                                  "Hi Sandhan, thanks for your purchase of Rs. 663.91 from PBLifestyle! We'll notify you when it ships. View order (#8081): https://pblifestyle.myshopify.com/[protected]/orders/f49d[protected]f36e50a4c4e7...

                                  Text STOP to unsubscribe.
                                  Aug 14, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 08, 2021
                                  Razorpay Customer Care's response
                                  Hi Sandhan,

                                  I have noted down your concern regarding a transaction. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5169250] for assistance on priority.

                                  Regards,
                                  Anas
                                  Hi Anas, We have managed to get the transaction ID which is[protected], and when we enter that in the field on the link that you provided, it says "Please re-enter a valid ID or try entering another one" although the transaction ID that we have put is correct one.

                                  The image added below is what we are getting to see.

                                  Gaming Chair ordered from Facebook ad - Comment #3808655 - Image #0
                                  Hi Anas any updates
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                                    A
                                    Amritta N Shanker
                                    Mar 6, 2021
                                    Resolved
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                                    Resolved

                                    Hi I made a payment to razorpay for a purchase on line. The website i used to pay for is fraudulant and scam. They used razorpay as patment gateway. Kindly cancel the payment.

                                    Upi transaction id[protected]
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Hi Amritta,

                                    I understand your concern regarding a transaction. In order for us to get this checked, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5169371] and our team will provide you with an update at the earliest.

                                    Regards,
                                    Anas
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                                      Teradyne123
                                      from Delhi, Delhi
                                      Mar 5, 2021
                                      Resolved
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                                      Resolved

                                      Address: Order #9050 confirmed

                                      Hi Sir,

                                      Order #9050 confirmed
                                      My name is Anand, the Elite chair order booked on 26th Feb.
                                      around 660 INR collected and item not delivered yet.
                                      Need to get these folks caught and put to trial.

                                      Please help urgent.
                                      Aug 13, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 08, 2021
                                      Razorpay Customer Care's response
                                      Hi,

                                      In order to assist you further with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. So that our team can check this and provide you with an update at the earliest. Also, mention the ticket ID [5169520] for assistance on priority.

                                      Regards,
                                      Anas
                                      Hi Sir,
                                      I am unable to place a request of Razorpay, error message throws up. Can you help
                                      [5169520]
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                                        Mahender takhar
                                        from Ghumarwin, Himachal Pradesh
                                        Mar 5, 2021
                                        Resolved
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                                        Address: BB-37 jai ambey Nagar, tonk road, jaipur

                                        I have ordered kids wear but I didn't get the track code and also no notification from website but the money was get transferred. I want the order or refund my money back.
                                        +1 photos
                                        Aug 5, 2021
                                        Complaint marked as Resolved 
                                        Razorpay customer support has been notified about the posted complaint.
                                        Hi Mahender,

                                        I understand your concern regarding a transaction. However, for us to assist you further, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5169686] for assistance on priority.

                                        Regards,
                                        Anas
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