Mar 16, 2018
Updated by Vijay mukkamala Dear sir,
Even after repeated requests through mails and calls to Cust care, my card has not yet been cancelled siting the reason that your call has not been lifted. When did you call me? You called me repeatedly 3 times with less than a minute gap. I was teaching in the class then. Do you people think I have to run out of the classroom to attend this call.
I called upon you and Cust care immediately to
Express my consent to cancel my card.
How foolish to send me the bill again.
First send me the voice record of the false annual fee promise to me.
Meanwhile I would raise a complaint on RBL quoting all this harassment to cancel a card.
Rgds
Vijaya kumar
Sent from Yahoo Mail for iPhone
On Thursday, March 15, 2018, 2:19 PM, vijay kumar <[protected]@yahoo.co.in> wrote:
Dear sir,
I told several times to cancel my card.
I am awaiting your call.
Rgds
Vijay kumar
Sent from Yahoo Mail for iPhone
On Wednesday, March 14, 2018, 10:59 AM, cardservices <[protected]@rblbank.com> wrote:
Dear Sir,
This is with reference to your request regarding Card closure.
We have been unable to establish a contact with you on repeated attempts on the registered number given below.
Mobile number:[protected]
In order for us to address your concern, request you to reply to this email with:
- Alternate number (in case you are not available on above given number (s)
- Preferable time to contact you between the business hours (9AM – 6PM, Monday - Saturday)
Request you to reply to this email with the requisite information and we will reach out to you accordingly basis your preference.
In case we do not hear from you within 2 days of this communication, your request will be automatically closed and we will assume you intend to continue with our Card membership.
You may quote the Reference number [protected], in your email to us.
We value your relationship & look forward to your continued patronage.
Assuring you of our best services.
Yours sincerely,
Service Delivery-Credit Cards
Mar 16, 2018
Updated by Vijay mukkamala Dear RBL Card team,
As per my telephonic conversation more than twice with your executive, my annual fee for the card [protected] should be Re 499/. One executive who visited my home for verification also told me that what I was told during telephonic conversation was correct and the annual fee shown in the broachure is not applicable to me as it varies from person to person. But in my first bill I was charged an annual fee of 2999/.
I talked to customer care over this. He was saying he had no idea reg what was spoken to me by some other customer care executives.
He gave a suggestion to degrade the card so that I can avail 499/ annual fee offer.
When I asked to cancel the card, he replied that I can cancel my card only after paying the annual fee.
In the mail I got, it was mentioned that with in 45days I can cancel with out any annual fee. But your executive told a different version.
Please send me my voice record.
You also check the voice record for the annual fee that I was told, and the type of card I was offered.
I didn’t apply for your card. You people called me several times for the card. I don’t need the card . Please settle the bill amount so that I can escape from your clutches at the earliest.
This type of cheating is not expected .
Rgds,
Vijaya kumar
This card ac no correct
Credit issue charges 588.82
I pay this amount my icici mobile banking
In correct ifsc or account
Ifsc code. RATN0CRCARD