RBL Bank Complaints & Reviews

Hi, i happen to come across a mobile app that indicated credit line on the used money while the unused money would be interest free.in the process of going through completing the app steps, the name of the banking partners as rbl was revealed. When the entire procedure including the verification call, kyc, and esign was done and it was time to send money to my bank having been added as a beneficiary, the app revealed that i needed to wait to receive the moneytap card (Credit card presumably) through a courier. So when i was looking to install a mobile app that provides simple credit transactions, i have ended up with a credt card for which i may be charged and i have no interest in such a deal or arrangement as i already possess a credit card from my banking partner for long. I would request you to not make me a defaulter in terms of some undisclosed fee for something that i did not sign up for. I dont refrain from paying what's honestly due but am highly aversive to being made to pay through deliberate hidden elements as part of a financial deal. I am surprised as no one is winning here. Also there are numerous grievances and the resolution percent is very small.

Dear Team
Kindly help this matter and refund my money.

Dear Team
I am writing to this mail with great sorrow that i am not getting proper support from banking team as well as customer
care support team . Sir, dew to cyber crime my credit card account has been devited TWO times respectibly with ammount
(10000+10000)=20000/- this transuction was not induesed by me. i only recvd OTP and devit messagess for 10000=, 10000=,
each. at the same time i called to customer care and intimated regarding this fraud transuction, but till now i did not get any proper solution
from customer care support team. when i called today to customer care they asked for FIR COPY which was not tolled 18 jan 2018.

So i am requesting to look into this matter on urgent basis so that i can get my money back and privent my account from cyber crime.
PLEASE FIND ATTACHED FILE FOR FIR COPY AND DISPUTE FORM

Regards
Durg Vijay Pandey
Mo [protected]

Hello,

this is sunita rani from punjab
rbl bank service is worst banking service i have ever used.
First bank person called for super card service and i agreed because found it good. Then bank did not deliver credit card for 3 months after verification. After 100 and 1000 emails i received my card 15 days before but now i am facing a new problem that my card is blocked as i am not able to generate pin for using card
i have also not given look up period for credit card
and worst thing is rbl bank has generated a bill in my name 3 months back
i don't know how they are doing all this
i just want to cancel my credit card or find a solution for all the inconvenience.
I request to rbl bank please contact me as i have called so many times on customer care and its not working or should i go to legal action for all this customer harassment

Please block my catd, i have made the full payment for my card.

I am raising request to change the contract number since last month for every single month but you are not working on request.
Infact you kept on calling on my mother's number right after the generation of statement.
I was never failed in paying the monthly dues. My dues were paid on time before the last day to pay but then you never stopped calling my mother's number.

And your executives tried to scared and abused her as well and made pressure to make the payment now. She kept on requesting that she is not the right person to contact and provides every time my number.

But then again on next day onwards you guys are doing the same.

I have made the full payment kindly block the card.

My mother is in not stable in her medical condition. Credit goes to you guys because of your unnecessary calls to wrong number she went to depression.

I submitted a lot of mails from last one month for close account and send confirmation, but still now i didn't got any confirmation.
I already paid all my dues in advance for card nos; 8180 platinum and 4268 money tap account. I need a confirmation from your end regarding account closed. Kindly send a replay to this mail stating that your account is closed for ever.
—
I need a immediate replay from your end, because my financial adviser wants the closure statement.

Dear team,

I had apply for the rbl credit card till not i haven't received. Confirmation mail was send 20 days before that will delivered within 7 working days and 2 days before received the confirmation about the pin number.

Till now not received the credit card. Below is the mail send by credit card team

Regards,
Ashraf khan
+91 : [protected]

— forwarded message —
From:
Date: sat, mar 31, 2018 at 10:22 pm
Subject: [warning: message encrypted]important: your rbl bank credit card pin
To: [protected]@gmail.com

Dear card member,

Please find enclosed the pin for your new rbl chip +pin credit card xxxx xxxx xxxx 7562.

The attachment is password protected for the security of the document. You will need adobe acrobat or any other pdf reader to open the attachment.

Steps for opening the attachment are given below:

Double click on the attachment provided with this mail.
You will be prompted for your password. The password is your date of birth in ddmmyyyy format. For add on cards the password will be the date of birth of the primary card holder in ddmmyyyy format. For example, if the primary card holder date of birth is 23rd december[protected], then the password will be 23121976.

This is a system generated e-mail; kindly do not reply to this e-mail.in case of any queries, please write in to [protected]@rblbank.com.

Warm regards,
Rbl bank (Card services)

Till date it is not resolved - surprise to note that abnormal charges you have charged to my my card ending 9931 - reverse the same immly - as as best cusotmer oriented bank - you should not punish to small customer - at the very high rate which are out of the banking norms - the charges you have charged at rate of 50% p.A which are not in order - not affordable to small customers of your bank - ramesh patel [protected] - the details of the charges are mentioned below - credit the same immly

again you charged abnormal finance charges at the rae of 4 t0 5% per month
12.03.2018 - 943.47
12.03.2018 - 590.45

previous pending to reverse - as following
05.12.[protected]/- late payment fees
06.12.2017 - 600/- over limit charges
12.12.2017 1485/- finance charges - at the rate of 50% p.A.
12.12.2017 1023/- goods and service tax
sent: tue, 19 dec 2017 09:42:00
to:
subject: till date it is not resolved - surprise to note that abnormal charges you have charged to my my card ending 9931 - reverse the same immly - as as best cusotmer oriented bank - you should not punish to small customer - at the very high rate which are out of the banking norms - the charges you have charged at rate of 50% p.A which are not in order - not affordable to small customers of your bank - ramesh patel [protected] - the details of the charges are mentioned below - credit the same immly

from: "ramesh patel"
sent: fri, 15 dec 2017 09:51:00
to: "c
subject: surprise to note that abnormal charges you have charged to my my card ending 9931 - reverse the same immly - as as best cusotmer oriented bank - you should not punish to small customer - at the very high rate which are out of the banking norms - the charges you have charged at rate of 50% p.A which are not in order - not affordable to small customers of your bank - ramesh patel [protected] - the details of the charges are mentioned below - credit the same immly

surprise to note that abnormal charges you have charged to my my card ending 9931 - reverse the same immly - as as best customer oriented bank - you should not punish to small customer - at the very high rate which are out of the banking norms - the charges you have charged at rate of 50% p.A which are not in order - not affordable to small customers of your bank - ramesh patel [protected] - the details of the charges are mentioned below - credit the same immly

pl reverse the same immly - which out of the customer - orientation - looking to the present situation prevailing in the country - you must support to small customers

I have applied for rbl credit card and got reference no : #cc89bkb4u8 i got all verification done at my office and residence too. I got multiple calls at office too for verification. Today got checked in rbl link showing track your card application. Found the reason as follows. Application reference number #cc89bkb4u8, status dear customer, your credit card application has been declined as it did not meet the policy requirements of rbl bank who called us for credit card and we never gone to rbl for the same. Sahit, executive called and we given all papers and verification also done positively. I called customer care and they are not giving any correct reason saying u r credit card application still process u r customer care people not giving any correct reason for rejection. As per rbi guideline circular no - rbi/[protected]/100 bod. Fsd. Bc.23/24.01.011/2008-09 dated[protected]. Rbl bank should give us reason or else we also file complaint in rbi and bank ombudsman. We want reason for rejection as it will hit my cibil. My cibil was all clear and i got personal loan too on same address.

Respected,

Sir i just want to know about terms and conditions of kyc updation and please tell me that should i close my account from there. I went to branch bhiwadi rbl and met to mr. Vivek solanki for kyc updation because my account has been seized due to maximum capping of transaction limit. But they refused to do the same. He replied with me that i don’t have enough manpower to send a person at your residence for verification process. So why you opened my account, will you please clarify that. And mr solanki also told me that it’s a time of closing so you should come after few days. But still the kyc is not updated. Please do the helpful, otherwise i have to take a strict action about these type of customer harassment and i’ll make sure that it should not be easy for this bank.

Regards
Sanjay arora
[protected]

I am mool chand sharma a rbl bank credit card holder new customer i applied only for credit card but after credit card received the card protection plan added to my credit card and charged 600/- rupees but i have not applied for card protection plan unnecessarily charged to me and this amount is debiting every month for 64/- rupees. Though i want to deactivate my credit card also i did lots of follow up through mails, calls but they are not help me properly.

Regards,

Mool sharma

I have already deposit dues of my credit card and your customer care excutive also said there is no dues and in future no need to deposit money, than why you not close my credit card and why you generate every month statement and add charges again charges, I face problem by you because my cibil are effected by you and my home loan are rejected, first request no is LHDF[protected], second no 01281351 Name Sandhya, thired no 01257427 name mohit, other name javed, richa and other, I have call customer care no approx. 20 but they said I will call arrange and after that your card close. my name is Gajendra singh M. No is [protected] please close this issue either I will contact to consumer cort.

Sir would like to know that why a customer like me is being bothered and harassed at rbl guidelines and policies. I'm a customer of your bank rbl branch jainpurwas. I had opened my account online from your portal. So i need to update my kyc regarding that. So i went at your branch rbl bhiwadi. I met to mr. Vivek solanki (Operations manager) bhiwadi branch. He upfrontly declined to update my account details. And replied that you should go to your home branch and after some time suggested that home branch is also not able to update your kyc and this is a problem and can not be resolved and advice to close your account if rbl is. Not able to do the same then why this account had been opened or only manipulated by himself. So is it mandate to do that?. Please clear this issue as soon as posible
Aakash. [protected]@gmail.com

Akash kumar

Sir clear one thing that why i'm being harassed at rbl guidelines and policies. I'm a customer of your bank rbl branch jainpurwas. I had opened my account online from your portal. So i need to update my kyc regarding that. So i went at your branch rbl bhiwadi. I met to mr. Vivek solanki (Operations manager) bhiwadi branch. He upfrontly declined to update my account details. And replied that you should go to your home branch. So is it mandate to do that?. Please clear this issue as soon as posible
Deepak od
[protected]
[protected]@gmail.com

Hello team,

Please check and take action on rbl representative from kharghar branch ([censored]al) for calling multiple times and using abusing language for the credit card payment which has been taken from distance relative which i am very rarely linked. But she has been calling on cell and landline and using rough language i don't know if it reflects rbl banking culture.

Call received from below no:-
[protected]
[protected]
[protected]

At the time of calling they told me no annual charges, card is free of cost. But they charged annual fee. After two months & sending a lot of mails, no contact from your side. Also told me your ph not contact able. But for payment due calls made by him. Reference number [protected].in this period of two i also send these mails to nodal officer of rbl bank unfortunately i can't any response from bank.

Dear rbl team,

Thanks for approving my credit card, however i had not received my credit card and i am not happy with the initial processing time and the limit that you had offered.

I can see there is an annual fee of 2360 but limit offerred is way too less, i would not be using this card. Please cancel my application and close this card.

Thanks
Yash

Falsily commited by rbl bank credit card company. When we applied card they commited up to rs 3 lak limit but when we receive the card it's have only rs, 35000, so i informed to customer care to de-active the card before one week. Till now card not getting cancel but bill is generated even i requested to cancel the card.

Kindly revise the generated bill and cancel the card.

Card no : [protected]

Hello sir/madam,

Recently i have applied for rbl credit card cum moneytap card.

I have requested provide me the basic moneytap card instead of moneytap black card. Before the card dispatch (07-mar-2018).

Actually, it was dispatch on 10th-mar-2018. However, i got the reply for my email on 12th-mar-2018 on the same day i have received moneytap black card.

Then i called the customer care and informed regarding this. However, they ask me to wait for another two working days as mention in the trailing mail

Reference to the number [protected].

Therefore, i waited for two complete days. Then i got a call from you, only on 14th - mar-2018 and confirmed me that,

The moneytap basic card will be dispatch in two or three business days. During the call, i have taken the conformation from your customer care officer for availing the money through moneytap mobile application.

Based on their confirmation i have availed the loan amount of rs.190000/- for

6 months emi with roi 13% on 14th mar2018. Since moneytap application is nowhere related to the credit card variant.

Finally, i got the card only on 19th march 2018. On the same day, i was notified that the bill will be generated on 22nd march and the due date will 14th april.

Therefore, i called your customer care on 21st mar 2018 and requested to postpone the bill generation. Since i do not have relaxation time to repay the first emi.

Call reference number 01764409. Call duration: 45mins. Spoke to mr. Rohith qwteger

However, after wasting my time they denied my request. Moreover, he kept my call on hold for a long time. Then he told that there is another helpline number for money tap queries.

Then why he have wasted my 40mins of time?

In addition, it was not inform to me prior, at the same time it was not been mentioned in my welcome kit and not told in the welcome call or verification call.

Without any prior intimation suddenly saying that this is the standard bill, generation date is on 22nd of every month, which is not at all fair.

If it was notified me in prior i would have used the card after 22nd march so that it would reflect in next bill cycle.

I do have other bank credit cards they are calculating from the date of first swipe or first utilization of the card.in addition they have the facility to change the bill generation date 3 times in the whole service of the credit card.

Apart from all the above concerns. The first emi is calculate for the complete 30days and charging me in advance. Which means indirectly cheating the customer.

I am disappointed with your service.

Therefore, i request you to look into this and take necessary action and do the needful, also request you to postpone the bill generation date.

Even they haven't calculated the interest in pro rate of basis.
They don't have proper policy or terms and conditions.

I have received a call from the RBL Bank to provide me a platinum Super Card free of Cost. I was denying to take the card but customer care told me it is absolutely free for first year and having a maximum facilities to you. After receiving the card I have not used it But after some time I have received a phone massage to pay an amount of Rs.1178.82 stating that
"Your RBL Bank Credit Card Account No.xxxx xxxx xxxx 0947 bill of Rs.1178.82 with due date 03.04.2018 has been sent.

I request you to cancel this card, as I have no need of this card because your statement is found fake, regarding not to issue any amount against this card.
Most important your team is not standing with their words and commitment.

RBL repeatedly calls me regarding my good CIBIL score & offers me their credit card. Consequently i submitted application for credit card with reference no #CCT817STI0 on 15/03/2018. On 20/03/2018 i got sms from RBL BANK stating that.
Congratulations! your request for a RBL credit card has been approved. Your new card will be dispatched shortly
next day i got the sms that is:-

"We regret to inform you that as per banks internal assessment guidelines we are unable to process your application, Thank you for your interest in RBL Bank Cr Card." I emailed them regarding the reason for rejection but they never bother to tell me the reason. For you information i never defaulted any credit card bill or loan payement in my life. Having credit cards of some of good banks like Canara bank SBI bank with good financial track record & credit limits. But RBL is one such bank which i must say most disgusting & pathetic bank

Salil Mehta
[protected]