RBL Bank Complaints & Reviews

I am mool chand sharma a rbl bank credit card holder new customer i applied only for credit card but after credit card received the card protection plan added to my credit card and charged 600/- rupees but i have not applied for card protection plan unnecessarily charged to me and this amount is debiting every month for 64/- rupees. Though i want to deactivate my credit card also i did lots of follow up through mails, calls but they are not help me properly.

Regards,

Mool sharma

I have already deposit dues of my credit card and your customer care excutive also said there is no dues and in future no need to deposit money, than why you not close my credit card and why you generate every month statement and add charges again charges, I face problem by you because my cibil are effected by you and my home loan are rejected, first request no is LHDF[protected], second no 01281351 Name Sandhya, thired no 01257427 name mohit, other name javed, richa and other, I have call customer care no approx. 20 but they said I will call arrange and after that your card close. my name is Gajendra singh M. No is [protected] please close this issue either I will contact to consumer cort.

Sir would like to know that why a customer like me is being bothered and harassed at rbl guidelines and policies. I'm a customer of your bank rbl branch jainpurwas. I had opened my account online from your portal. So i need to update my kyc regarding that. So i went at your branch rbl bhiwadi. I met to mr. Vivek solanki (Operations manager) bhiwadi branch. He upfrontly declined to update my account details. And replied that you should go to your home branch and after some time suggested that home branch is also not able to update your kyc and this is a problem and can not be resolved and advice to close your account if rbl is. Not able to do the same then why this account had been opened or only manipulated by himself. So is it mandate to do that?. Please clear this issue as soon as posible
Aakash. [protected]@gmail.com

Akash kumar

Sir clear one thing that why i'm being harassed at rbl guidelines and policies. I'm a customer of your bank rbl branch jainpurwas. I had opened my account online from your portal. So i need to update my kyc regarding that. So i went at your branch rbl bhiwadi. I met to mr. Vivek solanki (Operations manager) bhiwadi branch. He upfrontly declined to update my account details. And replied that you should go to your home branch. So is it mandate to do that?. Please clear this issue as soon as posible
Deepak od
[protected]
[protected]@gmail.com

Hello team,

Please check and take action on rbl representative from kharghar branch ([censored]al) for calling multiple times and using abusing language for the credit card payment which has been taken from distance relative which i am very rarely linked. But she has been calling on cell and landline and using rough language i don't know if it reflects rbl banking culture.

Call received from below no:-
[protected]
[protected]
[protected]

At the time of calling they told me no annual charges, card is free of cost. But they charged annual fee. After two months & sending a lot of mails, no contact from your side. Also told me your ph not contact able. But for payment due calls made by him. Reference number [protected].in this period of two i also send these mails to nodal officer of rbl bank unfortunately i can't any response from bank.

Dear rbl team,

Thanks for approving my credit card, however i had not received my credit card and i am not happy with the initial processing time and the limit that you had offered.

I can see there is an annual fee of 2360 but limit offerred is way too less, i would not be using this card. Please cancel my application and close this card.

Thanks
Yash

Falsily commited by rbl bank credit card company. When we applied card they commited up to rs 3 lak limit but when we receive the card it's have only rs, 35000, so i informed to customer care to de-active the card before one week. Till now card not getting cancel but bill is generated even i requested to cancel the card.

Kindly revise the generated bill and cancel the card.

Card no : [protected]

Hello sir/madam,

Recently i have applied for rbl credit card cum moneytap card.

I have requested provide me the basic moneytap card instead of moneytap black card. Before the card dispatch (07-mar-2018).

Actually, it was dispatch on 10th-mar-2018. However, i got the reply for my email on 12th-mar-2018 on the same day i have received moneytap black card.

Then i called the customer care and informed regarding this. However, they ask me to wait for another two working days as mention in the trailing mail

Reference to the number [protected].

Therefore, i waited for two complete days. Then i got a call from you, only on 14th - mar-2018 and confirmed me that,

The moneytap basic card will be dispatch in two or three business days. During the call, i have taken the conformation from your customer care officer for availing the money through moneytap mobile application.

Based on their confirmation i have availed the loan amount of rs.190000/- for

6 months emi with roi 13% on 14th mar2018. Since moneytap application is nowhere related to the credit card variant.

Finally, i got the card only on 19th march 2018. On the same day, i was notified that the bill will be generated on 22nd march and the due date will 14th april.

Therefore, i called your customer care on 21st mar 2018 and requested to postpone the bill generation. Since i do not have relaxation time to repay the first emi.

Call reference number 01764409. Call duration: 45mins. Spoke to mr. Rohith qwteger

However, after wasting my time they denied my request. Moreover, he kept my call on hold for a long time. Then he told that there is another helpline number for money tap queries.

Then why he have wasted my 40mins of time?

In addition, it was not inform to me prior, at the same time it was not been mentioned in my welcome kit and not told in the welcome call or verification call.

Without any prior intimation suddenly saying that this is the standard bill, generation date is on 22nd of every month, which is not at all fair.

If it was notified me in prior i would have used the card after 22nd march so that it would reflect in next bill cycle.

I do have other bank credit cards they are calculating from the date of first swipe or first utilization of the card.in addition they have the facility to change the bill generation date 3 times in the whole service of the credit card.

Apart from all the above concerns. The first emi is calculate for the complete 30days and charging me in advance. Which means indirectly cheating the customer.

I am disappointed with your service.

Therefore, i request you to look into this and take necessary action and do the needful, also request you to postpone the bill generation date.

Even they haven't calculated the interest in pro rate of basis.
They don't have proper policy or terms and conditions.

I have received a call from the RBL Bank to provide me a platinum Super Card free of Cost. I was denying to take the card but customer care told me it is absolutely free for first year and having a maximum facilities to you. After receiving the card I have not used it But after some time I have received a phone massage to pay an amount of Rs.1178.82 stating that
"Your RBL Bank Credit Card Account No.xxxx xxxx xxxx 0947 bill of Rs.1178.82 with due date 03.04.2018 has been sent.

I request you to cancel this card, as I have no need of this card because your statement is found fake, regarding not to issue any amount against this card.
Most important your team is not standing with their words and commitment.

RBL repeatedly calls me regarding my good CIBIL score & offers me their credit card. Consequently i submitted application for credit card with reference no #CCT817STI0 on 15/03/2018. On 20/03/2018 i got sms from RBL BANK stating that.
Congratulations! your request for a RBL credit card has been approved. Your new card will be dispatched shortly
next day i got the sms that is:-

"We regret to inform you that as per banks internal assessment guidelines we are unable to process your application, Thank you for your interest in RBL Bank Cr Card." I emailed them regarding the reason for rejection but they never bother to tell me the reason. For you information i never defaulted any credit card bill or loan payement in my life. Having credit cards of some of good banks like Canara bank SBI bank with good financial track record & credit limits. But RBL is one such bank which i must say most disgusting & pathetic bank

Salil Mehta
[protected]

Rbl credita card raise me wrongly yearly fees, which was less after applogise by customer care bcoz told me 1st year free at the time of appling. On first statement the fess of 2500 raise to me i am shocked.. Complaint to customer care, they told me clear the amount along with unbilled with less 2500. After that they could not return the fees few month. Many times customer care promise for waive off. After few months they waive the fees but 1600 rs interest on that fess they told me it is also waive after few days but till date nt waived after many calls and emails. No reply from rbl team and now they placed on civil of tbis amount. What to do..

Hello this is my credit card no. [protected]. I received latest statement, i found two wrongs entries 1. Rs. 2000(membership fee) can u plz tell me what is this bcz I don't take any kind of membership with u.
2. Some procuring fee.
I am trying to calling in your customers care many times but they don't give me any question to with your executive. 2nd no. Is always busy. Could you plz arrange a call back regarding the same.

Please note that i have applied for the rbl credit card reference no: #ccn7b8a13m. And all the verification is done with by rbl customer executive and they said i am eligible for the rbl platinum maxima card actually i have applied for the titanium delight credit card. And everything is done and on friday i. E., 09-march-2018 i got the message your application is approved and will dispatch the card shortly.

But after 10dayi i. E., 19-march-2018 i got the message from the rbl.
We regret to inform you that as per banks internal assessment guidelines we are unable to process your application.

I want to know the reason for reject and i am going to file a legal case against rbl bank. It effects the cibil score. Please give the reason behind rejection.

My membership number is ia3809971.

Iam a bajaj rbl bank credit card holder new customer i applied only for credit card but after credit card received the card protection plan added to my credit card and charged 600/- rupees but i have not applied for card protection plan unnecessarily charged to me and this amount is debiting every month for 64/- rupees option also added it is worst giving service of this i cant accept this card protection plan to my card so please remove immediately from my card
Yours faithfully
Bedagam suresh

Dear sir/madam,

I have a rbl bajaj card and the payment of its was due. I made the payment a day later as i missed the date. I received call from one your recover agent, mr. Rajkamal, who called me from [protected]. He informed me about the payment due and j told him that i have made an online payment yesterday. He asked me for the reference number to which i responded i don't have the same as of now. His tone of voice changed and he got rude and angry on me to which i got irritated and we exchanged words here and there.

My question is is this how you treat your customers. Any tom, dick and harry can yell and scream at your customers? Does the call centre doing this job provide adequate training to the staffs on how to discuss stuffs with people.

This is not the only bank that i am dealing with. I have 7 more cards and have never in my life experienced this kind of behaviour. This is unacceptable and would like to hear from you guys on the same.

Sir mera naam mukesh kumar chouhan mere a/c no[protected]he, sir mein abacus digital seving account open kiya tha 3 month pehle open kiya tha. Jis ka welcome kit muje do baar mere address pe aake return ho gya. Phir mene 3 baar meri home branch rbl bank udaipur rajasthan jaake apne kyc documents submit, kr diye phir bhi un pe koi karywahi nhi ki gyi aur mera account bhi friz kr diya gya. Sir me bahot pareshaan hu please sir help me....

Card member agreement states that customer can call 24*7 helpline to request for cancellation. But ivr options does not have any options to connect to customer care. Also there is no ivr option to cancel the credit card.

Customer care numbers:

[protected]
[protected]

Worst ever credit card service in india which dont provide you a customer care service. We cant keep the card unused because...

Following is the reference mail i got from rbl about transaction destitution and why am i liable to pay for rbl security issues. I never shared my card details and otp.

From: cardservices
Date: mon, jan 29, 2018 at 9:33 am
Subject: regarding your rbl credit card account * * * 9339
To: "*@gmail.com"

Dear sir,

This is with reference to your email regarding the disputed transactions on the card account.

We refer to your dispute regarding the following transactions debited to your card account:

Date merchant amount

29.10.2017 google *zhuoxing rs. 6818.79

29.10.2017 google *zhuoxing rs. 6818.79

We would like to inform you that as an immediate step, we will be provisionally crediting your card account with the disputed amount and the same will be reflecting as a part of statement of account dated 17.02.2018.

Kindly note that this case is under investigation and we shall revert to you after receiving necessary clarification from the merchant by the 05.03.2018.

We request your patience in the interim.

You may quote the reference number [protected], in case you need any further clarification on the above.

Assuring you of our best services.

Yours sincerely,
Service delivery-credit cards

Hi team,

I've been using rbl supercard i was keep getting the card statement. I've cleared all dues and its been informed that the card is closed. I spoke to one of your executive name mohit on 28th oct 2017. The reference number is 00886404. Still why am i getting an email alert that bill has been generated along with negative value. I called customer care regarding this and they said 30th oct the cancellation has been rejected because there was a loan running on this card. Exec said that customer has to do the followup whether the card has been cancelled or not, which is not acceptable. Spoke to supervisor rajkumar and he said that will take the request for card cancellation however he wants the outstanding amount of rs 3317 (Approx) to be paid as on date (16th march 2018) or for the pre-closure charge of rs 3435 (Including gst). Moreover he said that his support team was tried reaching me to my phone and it says not reachable. How come its not reachable all these 5 months until i call up customer care. Atleast they should have send an email to the registered email address which didn't happen. Now i need this card to be cancelled and closed without any dues and which should not affect my cibil.

There are 3 action plans to be followed up to sort this out.
1) cancel and close the card by sending an email to me stating no dues on till date.
2) else i will file a complaint and fir wil be forwarded to the nearest rbl bank.
3) i'll raise consumer case where you need to pay compensation amount for the mental agony happened to me.